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12 Technical Support Representative Resume Examples

Five Key Resume Tips For Writing A Technical Support Representative Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Technical Support, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Technical Support Representative Jobs You Might Like

Choose From 10+ Customizable Technical Support Representative Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Technical Support Representative Resume
Technical Support Representative Resume
Technical Support Representative Resume

What Should Be Included In A Technical Support Representative Resume

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1. Add Contact Information To Your Technical Support Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Technical Support Representative Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Technical Support Representative Jobs You Might Like

Our resume builder tool will walk you through the process of creating a stand-out Technical Support Representative resume.

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Technical Support Representative Resume Relevant Education Example #1
Bachelor's Degree In Computer Science 2014 - 2016
University of California - Davis Davis, CA
Technical Support Representative Resume Relevant Education Example #2
Some College Courses In Computer Networking 2014 - 2016
Remington College Colorado Springs, CO
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3. Next, Create A Technical Support Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Technical Support Representative Skills For Resume

  • Available Resources Skills

    Available resources are a source of supply, support, or assistance, especially one that can be easily used when needed. Knowing what resources are available at any given time is an important factor in deciding how to allocate and distribute the appropriate resources for any given project.

  • Outbound Calls Skills

    An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

  • Trouble Shooting Skills

    Troubleshooting is a term that refers to the process of solving any kind of problem. Troubleshooting is done in order to determine the problem which may be hindering the operations or functionality of a machine or system.

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Communication Skills

    Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

  • Internet Skills

    Internet is a worldwide virtual networking medium that connects computers all across the world. "Net" is short for the internet and has millions of smaller networks that carry a huge array of information.

Top Skills for a Technical Support Representative
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

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Our resume builder tool will walk you through the process of creating a stand-out Technical Support Representative resume.

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4. List Your Technical Support Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Information Technology Technician
CompuCom
  • Worked on migrating over 800 computers from Windows XP to Windows 7 using PIXE booting.
  • Provided troubleshooting support for employee's computer and network related issues.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Automated account setup with the transition to Microsoft OCS and saved $200,000 annually.

Work History Example # 2
Technical Support Representative
Lexmark International
  • Served as a liaison between Engineering department and Support department with issues related to hardware when needed.
  • Provided online support for twelve printer models with thermal ink jet technology and excimer laser technology ranging in hardware resolutions.
  • Assisted level I and II technicians with troubleshooting of printers hardware and Software.
  • Consulted with customers answering up to 350 emails daily.
  • Managed hardware inventory for all terminated remote employee equipment.

Work History Example # 3
Information Technology Assistant
Wise Foods
  • Completed general maintenance on all shipping PCs including updates as well as paper and Zebra label printers.
  • Installed machines and transferred data for 3M clients.
  • Analyzed and improved a substantial reduction in setup of new workstations and laptops through establishment of a disk cloning procedure.
  • Worked at the helpdesk with 98SE, WIN 2000, WIN XP PRO and HOME Operating Systems.
  • Exceeded daily quota of closed calls by 40%.

Work History Example # 4
Technical Support Representative
AT&T
  • Deployed multiple database systems to establish communication both nationwide and international with departments to successfully resolve IT problems or new updates.
  • Assisted customers with registration, email creation, DSL physical line signal testing, and modem/filter setup.
  • Supported all AT&T provided services, such as email hosting/migration and data storage.
  • Answered questions and resolved internet problems for clients via telephone working from home.
  • Provided DSL Internet technical support in a call center environment.

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5. Highlight Your Technical Support Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your Technical Support Representative resume:

  1. Network 5 Certification
  2. Certified Information Technology Professional (CITP)
  3. Certified Pharmacy Technician (CPhT)
  4. Certified Network Computer Technician (CNCT)
  5. IT Information Library Foundations Certification (ITIL)
  6. Certified Phlebotomy Technician (CPT)
  7. Master Certified Electronics Technician (CETma)
  8. Certified Instrumentation Specialist (CIS)
  9. Cisco Certified Network Associate (CCNA)
  10. Dell Certified Systems Expert (DCSE)

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6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Technical Support Representative Resumes FAQs

What does a technical support representative do?

A technical support representative does work to provide technical assistance and answers to users' questions by assisting users with troubleshooting problems related to computer hardware or software. Technical support representatives work in a call center or in the information technology department of an organization.

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