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The differences between technical support representatives and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support representative and a customer service administrative assistant. Additionally, a technical support representative has an average salary of $34,758, which is higher than the $33,741 average annual salary of a customer service administrative assistant.
The top three skills for a technical support representative include customer calls, smartphones and technical support calls. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.
| Technical Support Representative | Customer Service Administrative Assistant | |
| Yearly salary | $34,758 | $33,741 |
| Hourly rate | $16.71 | $16.22 |
| Growth rate | 10% | -8% |
| Number of jobs | 212,082 | 93,535 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 38% |
| Average age | 42 | 50 |
| Years of experience | 2 | 2 |
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Technical support representatives and customer service administrative assistants have different pay scales, as shown below.
| Technical Support Representative | Customer Service Administrative Assistant | |
| Average salary | $34,758 | $33,741 |
| Salary range | Between $27,000 And $44,000 | Between $28,000 And $40,000 |
| Highest paying City | Boston, MA | Everett, WA |
| Highest paying state | Maryland | Washington |
| Best paying company | HP | Uline |
| Best paying industry | Technology | Finance |
There are a few differences between a technical support representative and a customer service administrative assistant in terms of educational background:
| Technical Support Representative | Customer Service Administrative Assistant | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | Stanford University | Western Carolina University |
Here are the differences between technical support representatives' and customer service administrative assistants' demographics:
| Technical Support Representative | Customer Service Administrative Assistant | |
| Average age | 42 | 50 |
| Gender ratio | Male, 61.5% Female, 38.5% | Male, 10.7% Female, 89.3% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 6% |