Information Technology Operations Specialist
Technical support representative job in Las Vegas, NV
IT Operations Specialist (Onsite - Las Vegas, NV)
Contract | 6-12 months | $49-54/hr
A leading innovator in autonomous mobility is seeking a highly driven IT Operations Specialist to support and enhance the technical workflows behind live operational environments.
In this role, you will document, analyze, and improve complex technical processes across systems, networking, and operations-directly contributing to the reliability and efficiency of real-time operations.
This position is 100% onsite in the Spring Valley area of Southwest Las Vegas, NV.
Schedule
Initial:
Monday-Friday, 10:00 AM-6:30 PM
May transition to one of the following based on business needs:
Monday-Friday, 10:00 AM-6:30 PM
Wednesday-Sunday, 5:30 PM-2:00 AM
Sunday-Thursday, 10:00 AM-6:30 PM
Tuesday-Saturday, 10:00 AM-6:30 PM
What You'll Do
Shadow and document live operational workflows, systems, and dependencies.
Analyze technical processes to identify inefficiencies and improvement opportunities.
Collaborate with cross-functional teams (Operations, DevOps, Infrastructure, Engineering) to streamline workflows.
Produce clear and actionable documentation of processes, observations, and recommendations.
Present findings to both technical and non-technical stakeholders.
Ideal Candidate
5+ years of experience in an operations center, NOC/SOC, or real-time technical support environment.
Familiarity with network monitoring tools, cloud diagnostics, or infrastructure automation.
Experience partnering with DevOps or Infrastructure teams in production environments.
Strong analytical, documentation, and communication skills.
Able to work effectively in a secure, on-site operational setting.
Technical Skills (Experience in at least two required):
Real-time technical operations
Advanced TCP/IP networking
Cellular networks
AWS cloud computing
Kubernetes
Windows workstation support
Daily Responsibilities
Observe and document day-to-day operational workflows and system interactions.
Capture process dependencies, bottlenecks, and operational pain points.
Gather data from cross-functional teams to build accurate workflow maps.
Help develop process improvements and technical documentation.
Provide technical insights aligned with operational priorities.
Communicate recommendations clearly to mixed-audience stakeholders.
Technical Support Specialist
Technical support representative job in Las Vegas, NV
Source One is a staffing services company and we're currently looking for the following individuals to work for an autonomous vehicle (AV) company in Las Vegas, NV (fully on-site).
Title: TeleOperations Specialist (Technical Support Specialist)
Pay Range: $25/hr (W-2) plus comprehensive benefit offerings (listed below)
Various Shifts Available:
Hours: 10am-6:30pm or 5:30pm-2am
Days: Tues-Sat, Wed-Sun, Thurs-Mon or Sat-Wed
* Ideal candidates will be flexible on shift days/times
Job description: Our client is helping an innovative, on-demand autonomous ride-hailing company hire multiple TeleOperations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.
As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.
Responsibilities:
- Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation
- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines
- Assist in gathering performance metrics and reporting observations to improve system functionality
- Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface
- Follow company protocols and regulatory requirements to maintain high operational standards
Requirements:
- 2+ years of experience in operations, technical support, software testing, or a similar field
- Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles
- Excellent driving history and no criminal history
- Excellent written and verbal communication skills
- Willingness to work flexible shift hours
Bonus Qualifications:
- Experience with QA testing or working in the autonomous vehicle industry
- Bachelor's degree in STEM, analytics, or related field
- Basic understanding of data analysis to help build out and analyze metrics
- Strong familiarity with video game-style controls or simulation software
Benefits:
- Pre-tax commuter benefits
- Employer subsidized health care benefits
- Flexible Spending Account for healthcare-related costs
- Short and long term disability coverage and life insurance
- 401k package
Technical Support Specialist
Technical support representative job in Las Vegas, NV
MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team, you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, MS SHIFT software and hardware installation and set up, assisting with our applications and troubleshooting various technical issues. Onsite and remote support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Note: this is on-site position.
Responsibilities:
• Deliver outstanding customer service and knowledgeable technical support/troubleshooting.
• Install, implement, maintain, troubleshoot and/or repair of our software and hardware.
• Accurately process and record transactions using our internal and detailed ticketing system.
• Efficiently and effectively escalate deeper technical issues to Supervisor as required to drive to resolution.
• Offer alternative solutions where appropriate with the objective of retaining system functionality.
• Follow up and make scheduled call backs to customers.
• Ensure systems reliability, integrity and security.
• Stay current with product information, changes and updates.
The salary range for this position is based on experience.
Qualifications:
• Bachelor's degree in Computer Science or related field.
• Attention to detail, excellent verbal and written communication skills.
• 5+ Years of experience in Tech Support
• Professional experience in providing technical support to non-technical end users.
• Experience supporting mission-critical systems by phone.
• Helpful, friendly and patient attitude with a strong desire to learn.
• Excellent problem-solving, time management and interpersonal skills.
• Interest along with the experience/ability to develop a training curriculum and lead classroom trainings.
• Focused, flexible and works well under pressure.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
IT Support Associate
Technical support representative job in Las Vegas, NV
Role:
This role is the face of IT for our headquarters, the person who keeps our team productive, secure, and moving fast. We are a primarily Apple environment, and you will own support across our mac OS ecosystem, identity stack, security tooling, office network, and AV systems.
You will manage the full spectrum of in-office technical needs: from device setup to conference room reliability to the “this has to work now” moments that keep the business running. As we scale, you will help us build and maintain a secure, stable, and increasingly automated technology foundation grounded in our cultural values.
Responsibilities:
Deliver hands-on support across mac OS, Apple hardware, ABM/Managed Apple IDs, and Iru (Kandji) MDM, including device deployment, configuration, and lifecycle maintenance
Lead onboarding and endpoint security, including zero-touch enrollment, access setup, patching, monitoring, compliance, and device health
Integrate AI into IT workflows to automate repetitive tasks, accelerate troubleshooting, surface system insights, and improve overall support efficiency
Run the office technology environment, including Wi-Fi, switches, cabling, VLANs, peripherals, printers, conference rooms, teleconferencing, and Apple-based AV systems
Troubleshoot quickly and clearly across hardware, mac OS, networking, SaaS tools, accounts, permissions, and security issues to keep operations running smoothly
Improve systems and processes by maintaining documentation, refining SOPs, supporting IT initiatives such as office expansions and network upgrades, and contributing to automation and scalability
Requirements:
2+ years of experience in IT support or IT operations within a Mac-focused environment
Advanced proficiency in mac OS, Apple hardware, MDM workflows (Iru/Kandji), collaboration tools, and ABM provisioning
Strong understanding of identity systems such as Google Workspace, along with SSO, SAML, MFA, and general access management
Experience supporting in-office networking and AV setups including switches, Wi-Fi, Zoom Rooms, and conference room systems
Ability to troubleshoot across mac OS, SaaS tools, networking, permissions, and endpoint security, paired with clear, calm communication and solid documentation habits
Deep alignment with our cultural values and a desire to contribute to scalable, sustainable IT processes
Results:
Reduce downtime with fast, reliable support built on strong mac OS and Apple ecosystem expertise
Maintain a secure, high-performance office technology environment
Deliver a seamless onboarding experience grounded in accuracy, reliability, and cultural alignment
Eliminate recurring issues through documentation, root-cause problem solving, and proactive improvements
Strengthen the company's technical foundation and reinforce the culture that drives how we operate
Schedule:
Standard hours are Monday - Friday, 8:00 AM - 5:00 PM PST onsite at ACQ's Las Vegas headquarters
Flexibility to work additional hours or weekends may be required when needed to support events, workshops, or high-priority initiatives
Location:
Las Vegas, NV (Onsite)
Compensation:
$62,000-$75,000 base salary
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below).
Benefits:
We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings:
Flexible Unlimited Paid Time Off and Company-wide Holidays
Employer sponsored Medical, Dental, & Vision plans
$1,950 annual Employer HSA contribution
FSA options including dependent care
Employee assistance program and mental health resources
Employer match program for 401(k), eligible for both Traditional and Roth accounts
$1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more!
For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas
* Benefits eligibility applies only to full-time roles.
ACQ Core Values:
Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.
Competitive Greatness
Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns.
Sincere Candor
Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally.
Unimpeachable Character
Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.
Auto-ApplyComputer Field Tech Position-Las Vegas, NV
Technical support representative job in Las Vegas, NV
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
IT Supervisor - Student Help Desk, Information Technology [R0149245]
Technical support representative job in Las Vegas, NV
The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: * Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
* Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
* Please note that applications must be submitted prior to the close of the recruitment.
Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at ************** or *****************.
Job Description
The University of Nevada, Las Vegas invites applications for IT Supervisor - Student Help Desk, Information Technology [R0149245].
ROLE of the POSITION
The IT Supervisor - Student Help Desk reports directly to the IT Support Services Manager and is responsible for the strategic oversight and daily management of UNLV's student-run help desk. This position ensures that student workers are effectively recruited, trained, and supervised to provide high-quality technical support to the campus community. The IT Supervisor will make recommendations on the selection, implementation, and maintenance of help desk technologies to ensure efficiency and responsiveness to student, faculty, and staff needs.
This position will serve as the primary liaison between the student help desk, UNLV Information Technology's Tier 2 support, and the LMS support team, ensuring seamless escalation processes and collaborative troubleshooting. Additionally, the IT Supervisor - Student Help Desk will work closely with the Student Workforce Development Coordinator to align training and professional development initiatives for student workers.
Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.
PROFILE of the OFFICE OF INFORMATION TECHNOLOGY
With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff.
As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV's broad community with empathy, which is a key to our success.
Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.
MINIMUM QUALIFICATIONS
This position requires a Bachelor's Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and three (3) years of experience with IT support services, help desk operations, or technician programs. Credentials must be obtained prior to the employment start date.
ACCEPTED EQUIVALENCIES FOR DEGREE REQUIREMENT
UNLV may consider additional relevant experience in place of formal education requirements: In lieu of a bachelor's degree, applicants may qualify with four additional years of relevant experience, or with an associate's degree plus two additional years of relevant experience.
ADDITIONAL REQUIRED QUALIFICATIONS
* Experience hiring and training student workers or entry-level employees
* Knowledge of IT service management tools and best practices
* Exceptional customer service skills with experience handling escalations and complex IT service requests
* Experience with ITSM platforms such as TeamDynamix, Jira, Footprints, or similar systems
* Familiarity with incident management procedures and best practices
PREFERRED QUALIFICATIONS
* Experience working in a higher education environment is preferred
* Familiarity with student workforce development programs
* Experience implementing IT ticketing and workflow systems
* REBELearn (Saba-based) Department Administrator
* Experience with phone tree systems, queues, and working with telecommunications or other vendors to maintain reports or infrastructure
* Strong experience in IT communication strategies, including status page updates, and or knowledge base articles
* Valuable contributions to a STEM outreach initiative
* Administration of Learning Management Systems (LMS), particularly Canvas
* Initiated Cross Training efforts in a Help Desk environment
KNOWLEDGE, SKILLS, & ABILITIES
The incumbent must have specific knowledge, skills, and abilities in the following areas:
KNOWLEDGE
Required
* Strong understanding of IT help desk operations, service management, and support best practices.
* Technical expertise in troubleshooting hardware, software, and network-related issues.
* Familiarity with Learning Management Systems (LMS), particularly Canvas.
Preferred
* Knowledge of ITIL (Information Technology Infrastructure Library) frameworks and best practices.
* Understanding of cybersecurity principles and IT compliance standards.
* Familiarity with enterprise-level IT support environments and remote troubleshooting techniques.
* Knowledge of scripting or automation tools (e.g., PowerShell, Python) for IT support tasks.
* Awareness of accessibility standards and assistive technologies in IT support.
SKILLS
Required
* Experience with help desk ticketing systems and reporting tools.
* Experience with student employees or entry-level IT staff.
* Experience with data analysis and process improvement in IT support environments.
* Proficiency in scheduling and workforce planning, utilizing both manual scheduling methods and/or automated tools.
Preferred
* Experience with cloud-based IT service management tools (e.g., ServiceNow, Zendesk, Freshservice).
* Proficiency in data visualization tools (e.g., Power BI, Tableau) for IT performance metrics.
* Strong documentation and technical writing skills for creating knowledge base articles and training materials.
* Proficiency in conducting user experience (UX) testing and feedback collection to improve IT support services.
ABILITIES
Required
* Ability to develop and implement training programs for student workers.
* Strong customer service and communication skills.
* Ability to make technology recommendations and drive adoption of new support tools.
Preferred
* Ability to mentor and develop junior IT staff or student employees in a leadership capacity.
* Ability to manage IT projects, coordinate cross-functional teams, and drive initiatives to completion.
* Strong problem-solving and analytical thinking for identifying long-term IT support improvements.
COMMITMENT to CAMPUS VALUES
A successful candidate will contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.
SALARY
Salary range for this role is $80,200 to $85,100. Unable to offer more than stated salary range.
BENEFITS OF WORKING AT UNLV
* Competitive total rewards package including:
* Paid time off, sick leave, and holidays
* Excellent health insurance including medical, dental and vision
* Comprehensive retirement plans and voluntary benefits programs
* No state income tax
* Tuition discounts at Nevada System of Higher Education (NSHE) schools
* Tuition discounts for spouses, domestic partners, and dependents
PERKS & PROGRAMS
* Employee recognition and appreciation programs
* UNLV athletics ticket discounts
* Statewide employee purchase program discounts
* RebelCard discounts on and off campus
* Wellness programming for all UNLV faculty and staff at no cost
* Opportunity for career advancements to leadership roles
* Connect with colleagues with shared interests
* Personal and professional development opportunities
* A comprehensive onboarding program, Rebels: Onboard
* Support and resources available for veteran applicants - contact ********************** or visit our UNLV Veterans Webpage.
HOW TO APPLY
Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.
Although this position will remain open until filled, review of candidates' materials will begin on Monday, October 13, 2025.
Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.
UNLV values the skills of those who have served. If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at the UNLV Veterans Webpage or contact ********************** for support.
For assistance with the application process, please review the instructions on How to Apply. For further assistance, contact UNLV IT Human Resources at ************** or **************************.
SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES
UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, "R0149245" in the search box.
If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.
PROFILE of the UNIVERSITY
Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.
Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.
For more information, visit us online at: *******************
EEO/AA STATEMENT
The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.
TITLE IX STATEMENT
The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University's commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: **************; Email: ***************************, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: ************** FAX: ************; TDD: **************; Email: **********; or to both.
Information pertaining to the University's grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.
SAFETY AND SECURITY STATEMENT
UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.
JOB CATEGORY
Administrative Faculty
Exempt
Yes
Full-Time Equivalent
100.0%
Required Attachment(s)
The following attachments are required for consideration:
* A letter of interest
* A detailed resume listing qualifications and experience
* The names, addresses, and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Note, applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.
Posting Close Date
Note to Applicant
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.
All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).
Recruitments that provide a work schedule are subject to change based on organizational needs.
Auto-ApplyTechnology Support Specialist II, Premier Trust
Technical support representative job in Las Vegas, NV
Osaic Careers
Technology Support Opportunity in Financial Services
Technology Support Specialist II
Role Type: Full time (5 days Weekly in Office)
Salary: $60,000 - $70,000 per year + annual bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education.
Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: ********************************************
Summary:
The position of Technology Support is responsible for providing support to department management, trust officers and administrators. The position is also expected to provide support to the Technology Officer in developing and maintaining systems to provide efficiency for daily operations of Premier Trust.
Responsibilities:
Maintains a thorough working knowledge of all applications on the network
Implement network security measures to protect against unauthorized access and cyber threats
Manage firewalls, intrusion detection/prevention systems, and access control policies
Maintain on premise Windows Server administration
Conduct network vulnerability assessments and remediation
Plan for future network growth and scalability needs
Designing, implementing, maintaining, and troubleshooting an organization's networks, ensuring optimal performance, security, and connectivity by managing hardware like routers, switches, firewalls, and overseeing network infrastructure
Develop and maintain the organizations Information Security Policies and Procedures
Develop and maintain the organizations Microsoft 365 tenant; Exchange, Intune, Entra, conditional access policies, baseline configurations
Ensuring technology standards and best practices are met
Assist the Technology Officer to test and maintain disaster and emergency recovery plans
Act as a backup to the Technology Officer's daily duties; basic desktop support, system maintenance, liaison to Ergos fka Anexeon, etc.
Works with other departments to use new technologies to streamline company policies and rules
Evaluates new technology and makes recommendations on technological solutions
Respond to routine inquiries and provide effective customer service and assist in resolving problems within given authority
Refers problems to appropriate individuals and ensures answers or information is received by inquiring party
Ability work independently and in a team environment
Maintains strict confidentiality of all records and data received and produced.
Complies with Bank Secrecy Act (“BSA”), OFAC Anti-Money Laundering (“AML”), and USA PATRIOT ACT policies and procedures when reviewing trusts.
Report any customer suspected of suspicious activity immediately to the BSA/Compliance Officer.
Comply with all company policies and procedures, state laws and regulations.
Participate in required annual BSA/AML/OFAC and Compliance training.
Exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.
Consistently report to work on time; adhere to scheduled breaks; attend all meetings and training as required of the position.
Understand business implications of decisions; display orientation to profitability; align work with strategic goals.
Treats people with respect; Inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions.
Demonstrates knowledge of adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce.
Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
Performs the position safely, without endangering health or safety to himself or herself or others, will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standard and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.
All other duties as assigned
Education Requirements:
High School Diploma or equivalent (GED) required.
Basic Requirements:
Salesforce knowledge is a plus
Must be proficient in utilizing various software packages including Microsoft Office, Outlook, Power Point and Excel.
Effective communication and leadership skills.
Ability to analyze complex problems and identify appropriate solutions.
Ability to make rule based and analytical decisions.
Ability to organize, prioritize and handle multiple tasks.
Ability to conduct training needs analysis.
Ability to pay close attention to detail.
Ability to maintain complete confidentiality of information
Ability to effectively function as a team player
Ability to be at work on a regular and predictable basis
Auto-ApplyCustomer Support Representative
Technical support representative job in Las Vegas, NV
Benefits:
Company parties
Competitive salary
Dental insurance
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
US Drug Test Centers is a nationwide company that supports individuals and companies with their drug testing program, with our Corporate Headquarters located in Henderson, Nevada. We have experienced exponential growth and currently have accounts in all 50 states - we have much to accomplish and need your help to make it happen!
We believe our success begins with our highly qualified and motivated staff and we are searching for outgoing, driven individuals who are looking for a long-term career with a team they love. We are looking for exceptional individuals with high energy and outstanding customer service skills to join our team as a Customer Support Representative .
Job Description: The Customer Support Representative will assist and manage company accounts and individuals nationwide, specially focusing on random drug testing programs, Department of Transportation programs, on-boarding and client follow up, and more! This position requires an in-depth knowledge of all products and services offered by US Drug Test Centers, including knowledge of Federal DOT Drug Testing, Non DOT Drug Testing, and drug-free workplace programs as well. However, we know not everyone is familiar with our industry so we provide hands-on training and all of the resources that you need to be successful!
Because this role plays an essential part in achieving our ambitious customer acquisition and revenue growth goals, we are especially interested in candidates with sales experience. The ideal candidate is confident on the phone, comfortable upselling when appropriate, and skilled at assuming the sale rather than hesitating or taking a timid approach. Strong relationship-building and persuasive communication abilities are key to success in this position.
Skills/Requirements:
Manage high call volumes
Sales or upselling experience preferred
Confidence speaking with clients over the phone (not timid or hesitant in closing opportunities)
Advanced computer skills
Able to work in a fast pace environment
Have strong communication skills with the ability to communicate effectively with clients over the phone as well as other team members of different backgrounds and levels of experience
Be able to utilize different computer programs simultaneously to obtain, verify and accurately enter customer information in order to process orders
Other: A generous benefits package contribution including health, vision, and dental and the opportunity for extensive growth and advancement. Serious applicants only: We are looking for someone who wants a long-term career with significant professional and financial growth. This position is not ideal for someone just looking for a “job”. The sky is the limit in terms of company growth opportunities. Location: 3007 W. Horizon Ridge Pkwy Suite 200, Henderson, NV 89052 Compensation: $24.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyAutonomous Vehicle Customer Support
Technical support representative job in Enterprise, NV
🚗 Customer Support - Rider Operations (Autonomous Ride-Hailing Company)
Pay: $25/hour Plus benefits
🧠 About the Job:
An autonomous ride-hailing company (think self-driving taxis) is hiring friendly, skilled people to support customers who use their robo-taxi service.
You'll be the human helping riders before, during, or after their trips - answering questions, solving problems, and stepping in if anything goes wrong. You'll also help the company improve its tools and systems by giving feedback and collecting data.
This role is great for someone who's calm under pressure, cares about customers, and enjoys being part of a fast-moving tech environment.
💼 What You'll Do:
Help riders in real-time through phone, chat, or email.
Solve issues quickly and calmly, including emergencies.
Work with other teams to make sure problems are handled fast.
Use company tools to support riders and gather useful info.
Help test new systems and provide feedback.
Focus on safety, empathy, and great communication.
🕐 Shift Options (You'll need to be flexible):
Fri - Tue: 9:30 AM - 6:00 PM
Sun - Thu: 9:30 AM - 6:00 PM
Wed - Sun: 5:30 PM - 2:00 AM
Tue - Sat: 5:30 PM - 2:00 AM
✅ You're a Good Fit If You:
Have 2+ years of experience in customer service (retail, call center, etc.)
Are great at handling tough situations and staying calm.
Communicate clearly, both in writing and speaking.
Can think on your feet and solve problems quickly.
Are a team player who's comfortable in a fast-changing environment.
Have a positive attitude and are eager to learn.
Can work flexible hours, including nights or weekends if needed.
💡 Bonus Skills (Nice to Have):
Experience handling emergencies or high-pressure situations.
Comfortable using customer support tools and software.
Some basic experience with testing or quality assurance (QA).
🎁 Benefits
Healthcare plans (subsidized)
Pre-tax commuter benefits
Flexible Spending Account (FSA)
Paid short-term & long-term disability + life insurance
401(k) retirement plan
If you're passionate about helping people and excited by new technology, this is a great opportunity to be part of the future of transportation
Auto-ApplySenior Support Desk
Technical support representative job in Las Vegas, NV
The IT Support team maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.
IT Support duties and responsibilities of the job
When compiling an IT Support job description, here is a selection of duties to include:
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members
IT Support job qualifications and requirements
Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:
Computer Science
Computing
Engineering
There are also a number of qualities that candidates should be expected to display:
A technical, logical thought process
Problem-solving skills
An ability to stick to strict deadlines
An ability to prioritise and delegate
A keen eye for detail
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support representative job in Las Vegas, NV
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Support
Technical support representative job in Las Vegas, NV
WHO WE ARE…
ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes.
With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients-powered by AI, integrated creative, and next-gen content strategy-and for the business itself, driving both revenue and enterprise value.
JOB SUMMARY:
IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department, supporting the Systems Administrator working on troubleshooting, installation, and implementation of systems. This position is best suited to a junior IT professional who is approachable, patient, and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to success.
KEY RESPONSIBILITES:
Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support
Ensures users/customers are provided with professional, courteous, and timely support and service
Installs, modifies, and makes minor repairs to computer hardware and software systems.
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
Consults with users to determine appropriate hardware and software needs and assists in placing orders.
Tests compatibility of new programs with existing ones.
Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
Installs software and necessary applications for workflow.
Carries out software, network, and database performance tuning.
Documents hardware and software updates.
Strong ability to manage productive relationships with both external and internal users
Ability to work independently and in a team environment
High degree of personal initiative
Adaptable to changing priorities and ad hoc requests
Superior Microsoft Office skills, including Word, Excel, and Visio
Courses or experience in some of the following areas: computing science, information systems or equivalent programs
Install and configure hardware and software components
Prioritize and manage all open requests to ensure that they are resolved accurately and in a timely manner
Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related items
Assists with the implementation and execution of new/upgraded systems implementation and other IT-related projects
Conducts equipment and vendor research, and works with 3rd party vendors to implement new systems or resolve issues
Manages the maintenance of all hardware and software
Performs other duties as assigned
QUALIFICATIONS:
Bachelor's degree in computer science or engineering or related field, preferred
0-2 years of experience in a similar role
Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN)
Experience troubleshooting systems
Skilled in database programming and software installation
Proficient with MAC and OS
Excellent written and oral communication skills
Familiar with a range of software and hardware
Demonstrated experience as a support analyst in a corporate environment
Valid driver's license (G class)
THE VALUES YOU ALIGN WITH:
Just as important as the skills you bring to our team are alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market-leading experiences for our clients.
Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism.
Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences.
Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences.
Constant Collaboration - We thrive on teamwork, leverage diverse perspectives, and support each other to deliver experiences greater than the sum of their parts.
BENEFITS AND COMPENSATION:
The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match.
Excellent Medical Insurance
Excellent Dental Insurance
Excellent Vision Insurance
Paid Time Off, Holiday Pay
401K matching program after 90 days of employment
100% Company Life and Long-Term Disability Coverage
Employee Referral Program
DIVERSITY COMMITMENT:
We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.
Auto-ApplyTECHNICAL SUPPORT II (ON-SITE/MID-SHIFT)
Technical support representative job in Las Vegas, NV
The primary responsibility of the Technical Support II is to provide excellent guest service and support to The Venetian | The Palazzo Casino Resort's Internal and External Guests and users. This position will be responsible for handling Level 2 incidents related to software applications, IT systems, and other related requests via the telephone and email as well as escalation incidents by Level 1.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices and procedures
Essential Duties & Responsibilities:
* Address and resolve basic to advance incidents and requests as well as handle escalation incidents.
* Manage and review Ticketing System queue, verify and enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on Incidents and Request.
* Verify all information and data is captured and troubleshooting procedures are followed prior to escalating incident tickets to supporting IT teams.
* Contribute to self-help knowledge bases and documents, typical requests and incidents, resolutions, work-around and standard operating procedures.
* Mentor, support, and cross-train other Service Desk Technicians.
* Produce plans and coordinate maintenance and upgrades in support of the infrastructure and customers.
* Improve deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact and escalation by Level 1.
* Provide technical assistance to Team Members and Guests.
* Create incident tickets and address Team Member and Guest issues with technical support and troubleshooting.
* Comply with logging incidents with Incident Management.
Additional Duties & Responsibilities:
* Comply with documentation guideline for proper ticket writing and troubleshooting.
* Monitor systems located in the computer room.
* Utilize every asset and attempt (exhaust all resources) to assist callers over the phone.
* Be available and flexible in schedule of work hours for mandatory meetings or emergency shift adjustments.
* Provide ideas and suggestions for new products, services, technology and processes to ensure VCR's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
* Provide exceptional customer service by consistently demonstrating professionalism in phone demeanor and interaction with our Team Members and Guests.
* Maintain a clean and organized appearance and work space.
* Assess, evaluate and review technical operation of systems. Escalate incidents to appropriate support teams.
* Facilitate and/or participate in Incident Management process.
* Execute business communication on system planned maintenance, incident status notifications (initial notification, resolution, details etc.).
* Safety is an essential function of this job.
* Consistent and regular attendance is an essential function of this job.
* Performs other related duties as assigned
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Minimum Qualifications:
* High school diploma or equivalent required. Associate's or Bachelor's degree in similar disciplines highly preferred
* CompTIA A+ certification or ITIL Certification preferred
* At least a minimum of one-year of related technical support experience supporting computers systems, peripheral components and hardware, Active Directory and AS400 (iSeries) User access support
* Two (2) years of customer service experience
* Experience with intermediate to advanced PC computer knowledge including MS Office applications
* Basic knowledge and understanding of Incident Management, Service Delivery and Time Tracking
* In-depth knowledge of Windows operating systems strongly desired
* Ability to diagnose problems by reading log files and using network or application diagnostics tools
* Strong analytical and problem solving skills
* Ability to communicate clearly and effectively in English, both in spoken and written form
* Must have polite, professional telephone etiquette
* Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
* Must be able to obtain and maintain Nevada Gaming Control Board registration and any other certification or license, as required by law or policy
* Proof of authorization/eligibility to work in the United States
* Must be 21 years of age or older
Physical Requirements:
* Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
* Physically access all areas of the property and drive areas with or without a reasonable accommodation.
* Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
* Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
* Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
* Work in a fast-paced and busy environment.
* Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke
Customer Support Representative
Technical support representative job in Spring Valley, NV
We are seeking a highly motivated and customer-focused Customer Support Representative to join our growing team. As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues in a timely and efficient manner. You will play a crucial role in ensuring customer satisfaction and building long-term relationships. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Identify and assess customers' needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Resolve customer complaints and issues effectively and empathetically.
Follow communication procedures, guidelines, and policies.
Escalate complex issues to the appropriate team members.
Keep records of customer interactions, process customer accounts, and file documents.
Follow up on customer interactions to ensure resolution and satisfaction.
Identify and report trends in customer issues to improve processes and prevent future problems.
Contribute to a positive team environment.
Participate in training and development opportunities to enhance skills and knowledge.
Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rate.
Requirements:
High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
2 years of proven experience in a customer support role.
Excellent communication skills, both written and verbal.
Strong problem-solving and analytical skills.
Ability to remain calm and professional under pressure.
Proficiency in using CRM systems (e.g., Salesforce, Zendesk) and other customer support tools.
Excellent typing and computer skills.
Ability to multi-task, prioritize, and manage time effectively.
Strong attention to detail.
Empathy and a genuine desire to help customers.
Why Join Us?At Titus Steel , we believe that our employees are our greatest asset. We offer a supportive work environment that fosters growth and development. You will have the opportunity to work with a talented team, contribute to meaningful projects, and advance your career.
Information Technology Technician | Part-Time | Allegiant Stadium
Technical support representative job in Las Vegas, NV
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Allegiant Stadium is looking for an Information Technology (IT) Technician to join our team. The IT Technician will support our in-house IT department on event days in a variety of areas, including new hire technology setup, onboarding, digital signage support, O365 administration, daily cybersecurity review, and hardware and software support primarily focused on Point of Sales devices. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members.
This role will pay an hourly rate of $25.00-$30.00.
Benefits for Part Time Roles: 401(k) SavingsPlan and 401(k)matching.
This position will remain open until March 13, 2026.
Responsibilities
Install, configure, and troubleshoot computer systems, hardware, and software.
Position requires constant walking, climbing stairs, lifting and carrying 50+ lbs. and occasional sitting.
Follow established procedures and processes for computer maintenance.
Provide training and support to team members in the use of computer systems and software.
Ability to work irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.
Set up new employees' technology, including laptops, desktops, and mobile devices.
Provide onboarding training on how to use the company's IT systems and applications.
Excellent customer service skills over the phone, by email and in-person.
Provide technical support to employees who are having problems with their hardware or software using help desk software.
Support the company's digital signage network.
Troubleshoot problems and ensure that the network is secure.
Administer the company's O365 environment.
Conduct a weekly cybersecurity review of all systems, emails, and endpoints.
Check for malware, vulnerabilities, and unauthorized access through Sophos.
Work with employees to understand their needs and then recommend solutions that meet those needs.
Other duties, responsibilities and/ or projects as assigned.
Qualifications
2 years of increasing responsible experience in the installation, maintenance, and removal of telephone, data, personal computers, and wireless network systems.
A combination of specialized technical training in the installation and maintenance of Point of Sale Technology/PC systems and technical education desired.
Ability to work a variable work schedule (including evenings, weekends, and holidays as required), depending on event and business requirements.
Experience in public facility preferred.
CompTIA A+ certification desired.
An understanding of how PCs function in a networking environment.
Principles and techniques of maintenance and repair for PC systems and related equipment.
A Basic Understanding of wireless mobile devices including but not limited to laptops, cell phones and tablets.
Advanced computer proficiency and Microsoft Office products knowledge to include: Excel, Word, Outlook and Power Point.
Safe work practices.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-ApplyI.T. Helpdesk Specialist II
Technical support representative job in Henderson, NV
The IT Helpdesk Specialist II is responsible for assisting employees in providing technical support to when experiencing computer hardware and software issues. They respond to queries, isolate problems, troubleshoot issues, and implement solutions.
Essential Duties and Responsibilities:
Maintains a thorough understanding of all organizational standards, policies, procedures and guidelines
Primary point of contact for all incoming help desk support tickets and IT Helpline calls
Responsible for distributing and assigning help desk support tickets for the IT Department
Provides Tier 2 Technical Support for all service-related calls received and escalates issues and concerns as needed
May also participates as an after-hours support call center team member
Provides general office support to the Information Technology Director and Manager with project as assigned
Participates on committees, task forces, workgroups, and facilitates technology meetings and project groups as directed.
Develops and maintains an excellent working relationship with other departments, ensuring the information technology department is well received and presented professionally and positively.
Maintains a high-level confidentiality with regards to all internal, external matters and other material as deemed necessary.
Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies and attending technical seminars and training sessions.
Job Qualifications:
High School Diploma and appropriate coursework in computer science, information technology, or other technical field of study and a minimum of 2 years' experience in a tier 2 help desk support role in a fast paced, multifaceted information technology department or equivalent combination of education, experience and equivalent related professional designations
Demonstrate an ability to effectively partner with team members and end users to provide best in class service for all end users, hardware and software needs
Champion for exceptional customer service in providing solutions to technological and operational issues and concerns for an entire enterprise system
Successful track record in leading project-based work, ability to meet tight deadlines and prioritize competing demands based on needs assessments
A commitment to excellence and to making a difference; results driven, improvement focused, and action-oriented self-starter who can handle various responsibilities simultaneously and proactively and continually look for a better way of doing things
Schedule/Location:
In Office - Henderson, NV or Monterey Park, CA
Hours - 8:00am-5:00pm
Compensation/Benefits:
Salary: $50,000-60,000/yr
Health, Vision, & Dental Benefits
Wellness & Mental Health: Shared benefits available for employees and their families
Paid Time Off: Encouraging work-life balance and personal well-being
401(k) Plan: Access provided through Merrill Lynch
Monthly Internet Stipend
About First Legal:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.
Auto-ApplyInformation Technologist
Technical support representative job in Indian Springs, NV
Amentum is hiring an Information Technology Specialist for Creech Air Force Base. As an Information Technology Specialist in the United States Air Force Logistics Division, you will maintain secure and efficient digital systems that support mission-critical logistics functions. This role blends technical expertise with military protocols, providing a unique opportunity in high-security environments.
**Compensation:**
The hourly starting rate for this position is $42.70 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits:**
Amentum offers the following benefits for this position, subject to applicable eligibility requirements: medical, dental and vision insurance, 401(k) retirement plan, life insurance, long term and short-term disability insurance, paid time off, and parental leave.
**Essential Responsibilities:**
+ **Microsoft Windows O365 and System Administration** : Facilitate the configuration, deployment, and management of user accounts and permissions in Active Directory to ensure secure access and compliance with Air Force protocols. Manage software deployment and updates via Software Center, providing daily support for applications including Microsoft Word, Outlook, Excel, and other specialized software. Conduct SharePoint administration by updating permissions for classified and non-classified environments. Oversee driver updates for department-specific devices to ensure compatibility.
+ **Device Maintenance and Operational Continuity** : Execute preventive maintenance protocols for computing devices and printers to optimize system performance and minimize downtime. Coordinate asset relocations as needed, maintain precise inventory management practices via ADPE (Automatic Data Processing Equipment), and manage a reserve of spare equipment to facilitate seamless hardware swaps. Utilize technical expertise in hardware diagnostics, component troubleshooting, and firmware updates to ensure optimal device functionality and compliance with operational standards.
+ **Advanced Technical Troubleshooting and Escalation Management** : Triage, diagnose, and resolve Tier 1 and Tier 2 technical issues to support optimal workflow continuity. Effectively document and escalate complex issues through formalized trouble ticketing with the Creech Communication Focal Point, leveraging detailed technical communication to expedite resolutions. Provide professional IT support to military and civilian personnel with an emphasis on mission-critical response and systems reliability.
+ **Asset Lifecycle Management and Compliance** : Collaborate with Property Administrators to effectively manage high-value IT assets. Adhere to Air Force standards for asset tracking, following Air Force Manual (AFMAN) 23-122, Materiel Management, as well as AFMAN 17-1203, Information Technology Asset Management. Conduct audits to ensure compliance with Air Force policies, supporting operational readiness through diligent asset accountability. Obtain access to and utilize the Centralized Inventory and Property System (CIPS) for efficient installation of newly acquired equipment.
+ **Logistics Systems Integration and Operational Support** : Develop and apply in-depth knowledge of Air Force logistics systems to enhance operational efficiency. Troubleshoot and resolve issues. Act as a liaison to bridge complex technical terminology, ensuring clear and accurate communication across cross-functional teams.
**Minimum Requirements:**
+ Bachelor's degree in Information Technology or a related field, or equivalent Air Force experience in Computer Operations, knowledge of Air Force Supply aids in troubleshooting.
+ Minimum 2 to 4 years' experience in computer support and maintenance.
+ Current with all Cybersecurity and operations training for administrative workstation privileges.
+ Active CompTIA Security+ certification, with ongoing cybersecurity, operations, and logistics training per Air Force standards.
+ Proficiency in basic computer and printer repairs; CompTIA A+ certification preferred.
+ Must possess and maintain a US Government Secret level security clearance. Note: US citizenship is required to obtain a US Government security clearance.
+ Must possess a valid state issued driver's license.
**Work Environment, Physical Demands, and Mental Demands:**
Typical office environment with no unusual hazards, occasional lifting to 15 pounds, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines. Reports to Computer Operations Supervisor. Full-Time (five days/ week schedule with minimal overtime projected) Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
Information Technology Operations Specialist
Technical support representative job in Las Vegas, NV
Source One Technical Solutions is seeking a highly motivated and detail-oriented IT Operations Specialist. In this role, you'll be instrumental in capturing, analyzing, and documenting key operational workflows and dependencies.
IT Operations Specialist
An Autonomous Mobility Company
Location: Las Vegas, NV, United States
Expected pay amount
49.00 - 54.00 USD Per Hour
Schedule: Onsite - Multiple shifts/schedules available
Assignment length: Ongoing W2 Contract
This company values diversity and is an Equal Opportunity Employer and is interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
Job description:
This role is based in the Spring Valley area, Southwest Las Vegas, NV, and offers one of the following schedules:
Monday-Friday 10:00AM-6:30PM
Wednesday-Sunday 5:30PM-2:00AM
Sunday-Thursday 10:00AM-6:30PM
Tuesday-Saturday 10:00AM-6:30PM
As an IT Operations Specialist, you'll:
Shadow multiple operations team members to observe day-to-day workflows and system interactions.
Document processes, dependencies, bottlenecks, and pain points in current technical operations.
Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows.
Assist in developing process improvement recommendations and operational documentation.
Provide technical feedback and support where appropriate, aligning with operational goals.
Communicate findings effectively to both technical and non-technical stakeholders.
Requirements:
Prior experience in at least two of the following technical domains:
Real-time technical operations
Advanced TCP/IP networking
Cellular networks
AWS cloud computing
Kubernetes
Windows workstation support
Strong analytical and documentation skills
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in an on-site, high-security environment
Preferred qualifications:
Experience in an operations center, NOC/SOC, or similar real-time support setting
Familiarity with network monitoring tools, cloud-based diagnostics, or infrastructure automation
Experience interacting with DevOps or infrastructure teams in a production environment
5+ years of experience in at least two of the technical domains listed above
Work Environment:
This position is onsite at a secure facility in the Spring Valley area of Southwest Las Vegas
Must be able to pass background screening and comply with facility access requirements
Benefits:
Pre-tax commuter benefits
Employer Subsidized healthcare benefits
Flexible Spending Account for healthcare-related costs
Short- and long-term disability and life insurance
401k package
Commitment: This is a full-time, ongoing contract position . It will be onsite and available to candidates who are local to the Spring Valley area, Southwest Las Vegas, NV area.
This company values diversity and is an Equal Opportunity Employer and is interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support representative job in Las Vegas, NV
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
TECHNICAL SUPPORT I (ON-SITE/MID-SHIFT)
Technical support representative job in Las Vegas, NV
The primary responsiblity of the Support I - Technical is to troubleshoot and assist internal and external guests via telephone, monitor systems located in the Computer Room, and maintain documentation. All the duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
Essential Duties & Responsibilities:
* Provide PC & I5 series related technical assistance for departmental users
* Provide assistance tower Guests connecting to in-house High-Speed Internet
* Must comply with logging and databases
* Must comply with documentation for proper ticket writing and troubleshooting
* Must make every attempt (exhaust all resources) to assist callers over the phone
* Flexible schedule for mandatory meetings or emergency shift adjustments
* In absence of Technical Support I technician, the AS400 Assistant Operations Manager will reassign job responsibilities to another available appropriate Technical Support I technician
* Provides ideas and suggestions for new products, services, technology and processes to ensure VCR's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
* Assess, evaluate and review technical operation for the purposes of organizing the repair or troubleshooting of potential repair, and/or providing direction on work, tasks or processes in accordance with company guidelines.
* Adheres to the company's status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements.
* Safety is an essential function of this job.
* Consistent and regular attendance is an essential function of this job.
* Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Minimum Qualifications:
* 21 years of age.
* Proof of authorization/eligibility to work in the United States.
* Bachelor's degree in Computer Science, Information Technology, or similar related disciplines
* Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
* A minimum of two (2) years of experience with intermediate to advanced PC computer knowledge including MS Office Applications.
* Ability to troubleshoot and deduce PC related challenges.
* I5 Series or AS/400 experience and A+ certified highly preferred
* Must have excellent communication skills and polite, professional telephone etiquette.
* Ability to communicate clearly and effectively in English, both in spoken and written form.
* Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
* Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
* Physically access all areas of the property and drive areas with or without a reasonable accommodation.
* Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
* Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
* Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
* Work in a fast-paced and busy environment.
* Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.