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Technical Support Representative Jobs in Mesa, AZ

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  • Help Create Families - Become a Surrogate with Full Support

    Shining Light Baby 3.5company rating

    Technical Support Representative Job 6 miles from Mesa

    As a Shining Light Baby surrogate, you'll experience the amazing joy of helping create families while receiving exceptional support and care throughout your journey. Begin your extraordinary surrogacy journey with Shining Light Baby and become a part of something truly special. Who Can Become a Surrogate? To ensure a safe and healthy surrogacy journey, there are specific qualifications that must be met: Age: Between 21-40 years old. Pregnancy: Have had at least one successful pregnancy without complications. Support: Live in a stable and supportive environment. Health: Obtain approval from your OB/GYN. Lifestyle: Lead a healthy, non-smoking lifestyle. Benefits of Becoming a Surrogate With comprehensive support from our team at Shining Light Baby, you will be guided every step of the way, ensuring a positive and fulfilling experience. Embrace the chance to create lasting joy and become part of a beautiful story of love and life. Make a Difference: Experience the joy of helping intended parents achieve their dream of having a child Emotional Fulfillment: The surrogacy journey is deeply rewarding and life-changing Financial Compensation: Earn $75,000 or more for your time, effort, and commitment Comprehensive Support: Benefit from our extensive support network, including medical, legal, and emotional assistance About Us At Shining Light Baby, we believe in the power of giving the gift of life. Becoming a surrogate is an extraordinary journey filled with joy, fulfillment, and the opportunity to help build families. We are here to support you every step of the way. We pride ourselves on our personalized approach, understanding that every surrogacy journey is unique. Our experienced team is committed to ensuring that you are well informed, comfortable, and confident throughout the entire process. If you're ready to begin this incredible journey and make a profound impact on a family's life, we invite you to take the first step. Visit our website to find out if you qualify and our team will be in touch with you to guide you through the next steps.
    $22k-30k yearly est. 4d ago
  • PC Technician

    The Intersect Group 4.2company rating

    Technical Support Representative Job 17 miles from Mesa

    Position Overview: Join our team as a PC Technician, where you'll have the opportunity to troubleshoot and resolve hardware and software issues, support end users, and contribute to the seamless operation of our IT infrastructure. This is a dynamic role that offers plenty of variety, with a focus on customer service and technical excellence. Key Responsibilities: Contribute to desktop replacement project from Windows 10 to Windows 11 Troubleshoot and resolve hardware and software issues on PCs and peripheral devices, working independently with minimal supervision. Quickly identify and resolve common LAN and Internet connectivity issues to ensure smooth user experiences. Apply standard diagnostic principles to resolve technical problems, using a blend of established theories, techniques, and innovative problem-solving. Document all actions taken in a help desk ticketing system, ensuring thorough records from start to finish. Maintain clear and consistent communication with users throughout the troubleshooting process, providing timely updates and resolutions. Continuously provide high-level customer service with a patient, professional demeanor while working efficiently to resolve issues. Actively contribute to improving services, assisting team members, and proactively finding solutions to common IT challenges. Qualifications: Strong understanding of Microsoft Windows operating systems, desktop support tools, remote control tools, and networking protocols. Proficient in working with personal computing hardware and software, local area networks, and peripherals. Experience creating system images for laptops and desktops using industry-standard tools. Effective communication skills, with the ability to clearly explain technical concepts to both technical and non-technical customers. Ability to maintain high levels of customer service in a demanding environment, with a focus on attention to detail and timely problem resolution. Strong troubleshooting skills to diagnose and resolve technical issues quickly and efficiently. Self-motivated and able to manage time effectively in a dynamic technical environment. Adaptable and quick to learn new software applications and tools. Three (3) years of related experience in computer/network maintenance, desktop support, or troubleshooting within a Windows 10 environment. Preferred Qualifications: Strong observational and problem-solving skills, with the ability to recommend effective repairs and workarounds. Ability to follow instructions and prioritize tasks, ensuring efficient and high-quality service delivery. Excellent communication skills, including the ability to identify and report inventory needs (missing items, shortages, repairs). Ability to manage time effectively and communicate when timelines or expectations shift.
    $56k-78k yearly est. 6d ago
  • Customer Service Representative

    IEWC 3.7company rating

    Technical Support Representative Job 17 miles from Mesa

    The Customer Service Representative (CSR) is responsible for providing best in class support for our customers. Reporting to the Customer Service Supervisor, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and to meet the daily needs of the customer. As the CSR, you will represent the IEWC brand and value proposition, and become the “face to the customer” in their daily activities. Responsibilities Manage customer orders timely and to the highest level of accuracy by: Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP & Rubicon. Respond to all customer inquiries with sense of urgency and first contact resolution. Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems. Administer customer order changes, expedites, tracking and cancellations. Assist in updating customer and material information promptly in SAP or Rubicon. Administer sample requests from customers and Sales team. Process all incoming emails, calls and faxes promptly and to the highest level of accuracy. Work independently with minimal supervision in a fast paced environment. Contribute to process efficiency and customer experience continuous improvement efforts. Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution. Work in SAP, Rubicon, Microsoft Word, and Excel. Partner with the appropriate Sales person to service the customer on any changes in the Customer Master file. Qualifications Associates degree or 2-3 years of customer service or equivalent job-related experience. Strong verbal, listening and written communication skills. Working knowledge of Microsoft Office and Excel. Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook). Ability to conduct problem solving in day-to-day operations. Strong time management, multi-tasking and organizational skills. Ability to work under pressure and to make decisions autonomously. Strong attention to detail in a highly dynamic and changing environment. Ability to apply critical thinking and analyze information. Need More Convincing? At IEWC, We Boast Our Environment, Culture, Support And Rewards To Create The Opportunities For You To Reach Success You Never Thought Possible. Our Employees At IEWC Reach Their Full Potential Knowing They Are a Part Of An Employee-Owned Company. Below Are Just Some Of The Extreme Perks Offered Medical, vision and dental coverage (eligible Day 1) Employee Stock Ownership Program (ESOP) Short-term disability and long-term disability coverage Flexible Spending Account (FSA) Life insurance for you and your family Employee Assistance Program Supplemental Life and AD&D coverage (employee, spouse and dependent) Business travel insurance Voluntary critical illness and accident plans Tuition reimbursement for non-degree and degree granting educations programs A generous paid time off program Paid volunteer hours Founders Scholarship for employee's children or spouse attending college AND MUCH MORE!
    $33k-39k yearly est. 15d ago
  • MEP Technical Coordinator

    Fusion Cell

    Technical Support Representative Job 17 miles from Mesa

    SITE MEP Technical Coordinator Salary: $85K to $105K DOE - All Travel paid/up to $70 per day reimbursed for meals, $60 per month cell phone allowance Type of Employment: This is a contract position for the first 12 months with the potential to extend the contract or convert to a W-2 permanent employee. Schedule: Candidate will work 3 weeks on-site and 1 week from home. Location: Wenatchee, WA initially, but could move on to projects in AZ, TX, VA, WI, NV The SITE MEP Technical Coordinator will work alongside a Sr. MEP Technical Coordinator and work with the customer as electrical equipment (UPS and Switchgear) is being installed at the customer. He or she shall understand the design documents, specifications, references, drawings, submittals, equipment lists, Arc Flash Studies, startups and commissioning compliance documents and all owner project requirements and develop and create strategies for successful installation of the electrical equipment. The SITE MEP Technical Coordinator's role will support in coordinating the owner's project requirements (OPR) with the onsite activities to ensure compliance and work with the commissioning authority or the owner designated representative along with the Project Team. Based on their engineering training and expertise, they will need to be able to troubleshoot and invent and create solutions. They will be an onsite representative of the client onsite and with a roughly 60/40 technical/coordination split. Responsibility Project Planning: Review contract documents, including but not limited to drawings, submittals, equipment list, Arc Flash studies, startups & commissioning compliance to ensure they meet the basis of the design. Communication: Strong communication skills between field staff and other stakeholders Quality Assurance: verification processes to ensure that systems meet project requirements including installation means and methods Assist in project status and information in the form of formal briefings, on the weekly MEP call Attend regular project meetings to address action items and project schedule. Understand site safety including LOTO and PPE PMQ, punch list item closeout Assist w/ yellow tag inspections Represents company in a professional manner, self-motivated productive, and enthusiastic team member Must be dependable to achieve the target within the established time frames Required Skills and Education Engineering degree (electrical and/or mechanical) (may be learned from job experience and other instruction)\ Professional Engineer (PE) Project Management Professional (PMP), Certified Electrical Engineer (CEE), (electrical and/or mechanical) Electrical Journeyman, electrical-related Trade School (may be learned from job experience and other instruction) 3-5 years of construction background, preferably electrical. Commissioning exposure/experience with data center equipment is a plus Proficient in Procore a plus. Understand the functionality of ATS, UPS, Switchgear. Adept at reading blueprints and associated building information - submittals/specs/one-line Strong knowledge of Microsoft, projects, workbooks, excel, word and outlook, Adobe/PDF editing Ability to work effectively with co-workers across all business units. Willing to travel within the continental United States Preferred Qualifications/Experience/Certifications Installation and field experience in the electrical industry including data center work or commissioning data center equipment, data center installation, FSR-type work OSHA 30 NFPA 70E training within the first 30 days of employment First Aid/CPR
    $85k-105k yearly 6d ago
  • IT Support Supervisor

    Talent Groups 4.2company rating

    Technical Support Representative Job 17 miles from Mesa

    Our client seeks an IT Support Supervisor to lead the help desk team, manage daily operations, and ensure top-tier technical support and customer service. Strong communication and leadership skills are key to success in this role. Job Type: Full-Time Direct Hire Work Location: Hybrid (Scottsdale, AZ) Responsibilities: Manage the Desktop Support Team's daily operations, ensuring timely ticket responses and resolutions; coordinate with third-party vendors as needed. Deliver prompt, professional support to customers through phone, email, and in-person interactions. Diagnose and troubleshoot customer computer issues by asking targeted questions and providing solutions. Document issue resolutions in the service ticketing system. Follow up on open, active, and resolved tickets to ensure customer satisfaction. Troubleshoot and replace defective PC and peripheral hardware. Install, configure, and maintain desktops, laptops, printers, and other hardware onsite and offsite as required. Coordinate repairs for hardware, including copiers and fax machines, with external vendors. Propose improvements to processes, procedures, and tools to enhance team efficiency. Maintain accurate hardware and software inventory records, including locations, configurations, and service histories. Oversee inventory for devices, peripherals, components, spares, and consumables. Train team members on new software and hardware. Skills and Experience: High School Diploma or GED required; Bachelor's degree in Computer Science, IT, or related field or equivalent background and experience. 8+ years of experience in Tier 1, 2, and 3 desktop support supporting MS Windows and MAC systems, including installation, troubleshooting, and configuration. 2+ years of supervisory experience required. Relevant certifications such as CompTIA A+, MS Office Specialist, Dell Certified Enterprise Engineer preferred. Proficiency in Active Directory for user management. Skilled in utilizing Office 365 applications, including Outlook, Word, and Excel. Competency in installing, configuring, and repairing hardware and software. Excellent verbal and written communication skills, including the ability to resolve issues calmly and clearly. Flexibility to work early mornings, late evenings, weekends, and holidays as needed.
    $58k-84k yearly est. 11d ago
  • IT Quantum Support Analyst

    Unical Aviation Inc. 4.3company rating

    Technical Support Representative Job 17 miles from Mesa

    Unical Aviation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. To view our policy, please click here: AAP Policy. Unical Aviation participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information regarding E-Verify, please click here: E-Verify. Position Summary: The primary role of the IT Quantum Support Analyst is to provide end-user/IT customer support for the company's ERP system, Quantum Control by Component Control. The position requires a person with excellent intra-personal and customer service skills, with a spirit to help identify and provide solutions to customer issues. This position actively participates in the delivery, and support, of IT ERP-related projects and enhancements in support of the Enterprise. The IT Quantum Support Analyst will maintain relationships with the business and IT across the Enterprise. This individual must remain flexible, manage multiple priorities, and effectively collaborate across technology teams and global business units. Duties & Responsibilities: Supports the company's ERP system, Quantum Control by Component Control and its modules across multiple departments and/or business units. Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure. Prepares and updates technical and user documentation for software programs or modules. Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications. Maintains knowledge of existing Quantum Control application, software and systems and is certified in the various applications, as required. Configures, designs, develops, or modifies applications via vendor tools or augmented tools and can validate data integrity of changes introduced. Resolves customer problems with software and responds to requested improvements and enhancements. Research requests to determine scope, size and impact. Works with customers to elicit requirements through a variety of techniques. Validates requirement information with customers to ensure completeness, correctness, and clarity. Validates the developed solution to ensure it satisfies the stated requirements. Functions as a liaison between business and technical areas during the planning process. Builds credibility and rapport with customers to understand their needs. Responsible for managing all support issues between internal users/customers and helpdesk and third-party vendors. Responsible for creating and maintaining test scripts for Quantum Control ERP and all applications. Will conduct initial testing for new functionality and upgrades for Quantum Control ERP, modules and all applications. Manage multiple, simultaneous projects, often with competing priorities. Communicate and collaborate with team members, customers and vendors. Assist team members as needed. May be required to handle confidential tasks and/or projects. Must work closely with and communicate frequently with the Director, Systems and Development as well as Director, Implementation Services to ensure that project and departmental goals are being supported and met. Position may require travel as needed and may be required to travel internationally. Available to work after hours and weekends as required. Other duties and projects as assigned by supervisor. Required Qualifications: Experience supporting and troubleshooting users and transactions in Quantum Control by Component Control (ERP). Minimum 7 years of experience in business. Minimum 7 years of experience of direct client interaction and customer-service. Professional appearance and behavior required including, but not limited to, punctuality, positive attitude, and reliability. Excellent communication and written skills are vital, should be comfortable with people as well as technology. Must be able to work well with others in a team as well as independently, collaboration skills are vital. Able to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impact. High level of accountability and can instill a sense of credibility when speaking with customers and/or vendors. Advanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutions. Excellent organizational and multi-tasking skills - prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction. Ability to follow written and verbal instructions. Must be detail oriented. Must be a quick learner and adaptable to change in process or required activities. Must demonstrate integrity, business ethics, and ability to be trusted with confidential information. Demonstrated successes managing multiple, concurrent projects. Preferred Qualifications: Bachelor's degree in business or in a computer related field. Travel: None Language: Ability to read, write, speak, and understand English. Physical Demands: Work Environment: 100% office. Must be able to lift up to 30 lbs. on occasions. Carrying, Walking, Pushing, Climbing, Reaching. Working Conditions: This position works in an office environment.
    $37k-67k yearly est. 15d ago
  • Information Technology Desktop Support

    Compri Consulting 4.0company rating

    Technical Support Representative Job 17 miles from Mesa

    Desktop/Laptop Refresh - Imaging Desktops and Laptops 3-6 month contract, potential for extension or conversion What you can expect: Provide technical support for desktop computer software programs, troubleshoot computer issues and deploy new computers to end users. What we are looking for: 2+ years of experience in imaging desktops and laptops Certs are nice but not needed Bulk of experience should be supporting Windows 10/11 Bonus points here: Microsoft AutoPilot, Intune, Powershell. Experience with ticketing systems and asset management.
    $38k-62k yearly est. 1d ago
  • Support Desk

    Smart It Frame LLC

    Technical Support Representative Job 17 miles from Mesa

    • Multi lingual English and Portuguese • Should have good technical exposure for Level 1 Support • VPN Network Outlook Internet troubleshooting • Good Client interfacing skills should have involved in client interactions • Should be willing to work in implementation support projects • Above skills certifications are Preferable • Flexible for Onsite Offshore travelling • Collaborate with other team members to ensure proper delivery of the requirement • Ability to think strategically about the broader market and influence company direction • Should have Good Communication skills Team Player Good Analytical Skills
    $30k-48k yearly est. 11d ago
  • Bilingual Service Desk

    Ltimindtree

    Technical Support Representative Job 17 miles from Mesa

    LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. Bilingual Service Desk Engineer(Spanish, Portuguese) Scottsdale, AZ Onsite Responsibilities: Multi lingual English and Spanish and English and Portuguese Should have good technical exposure for Level 1 Support VPN Network Outlook Internet troubleshooting Good Client interfacing skills should have involved in client interactions Should be willing to work in implementation support projects Above skills certifications are Preferable Flexible for Onsite Offshore travelling Collaborate with other team members to ensure proper delivery of the requirement Ability to think strategically about the broader market and influence company direction Should have Good Communication skills Team Player Good Analytical Skills Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (LTIM): Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.
    $41k-59k yearly est. 16d ago
  • Support Representative

    Fullbay

    Technical Support Representative Job 17 miles from Mesa

    As a Customer Support Representative, you'll be on the question-and-answer front lines, using your knowledge of our software to ensure our customers use Fullbay to its full potential. That means learning the Fullbay application inside and out and communicating your expertise in ways that cater to a variety of different learning styles. This role requires a whole lot of creativity and problem solving skills. Most importantly, you've got to be able to think on your feet even when the terrain gets rough. Responsibilities Serve as the primary point of contact for all customers. Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible. Stay in communication with each customer until you've resolved his or her issue. Monitor and track support cases within Fullbay's help desk and customer relationship management (CRM) systems. Be ready to fly by the seat of your pants. This role is ever-evolving just like Fullbay Complete data entry tasks such as uploading inventory, logos, and general support requests. Escalate issues to the next level of Support Management when appropriate. Adhere to all confidentiality and compliance regulations. Skills and Qualifications Abilities and Knowledge Communicate effectively over the phone and via email. Be passionate about quality customer service. Remain cool under pressure. Things can get pretty hectic at times, so we want to make sure you keep calm and carry on through even the most stressful of circumstances. Have thick skin when having a hard conversation with a customer. Have the ability to think clearly, and not shy away in order to bring a quality solution to the customer's concern. Exude confidence. Know your stuff and talk about it accurately and honestly. Know how to navigate multiple web applications simultaneously, and be proficient with online meeting software and web conferencing tools. Maintains focus with interruptions even in the most stressful of circumstances. Be able to juggle many technical and administrative tasks, all with a sense of urgency, simultaneously and accurately. Be organized, ahead of schedule, communicative, and accountable -in short, own your role entirely, while being open to critiques, suggestions, and new ideas. We're looking for someone with a knack for listening who can identify problem points and develop clear solutions. Education and Experience Required: GED or High School Diploma At least one year of administrative and/or data entry experience Preferred: Experience working with multiple software applications in a customer service environment Basic knowledge of Excel General understanding of Vehicle Maintenance field. Salesforce or other CRM software experience Desk or other help desk ticketing system experience Additional Aspects of the job Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds. Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening. Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus. Noise level in the work environment is usually moderate. Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.
    $30k-39k yearly est. 16d ago
  • Customer Service Representative

    Insight Global

    Technical Support Representative Job In Mesa, AZ

    Must-haves High School Diploma or GED equivalent 6 months+ customer service experience (call-center preferred). Basic computer skills with the ability to navigate between applications, including Microsoft Office Passion for working in a team and being collaborative, but able to work independently. Outstanding interpersonal skills, strong work ethic, and self-motivated, with excellent communication skills and able to speak authentically. Flexibility to work any shift. Current hours of operation are between the hours of 9:00AM to 5:30PM EST time M-F. Day-to-Day Provide customer service to rental car customers by addressing general inquiries, receipts or payments pertaining to tolls and violations with a smile in your voice. Use tools and resources to reach a complete and accurate resolution. Ability to place clear and concise notes on customer accounts. Meet the performance goals established for efficiency, schedule adherence, quality, customer satisfaction and attendance. Other duties as assigned.
    $28k-37k yearly est. 6d ago
  • Desktop Support Specialist

    SISL Global

    Technical Support Representative Job 32 miles from Mesa

    The Band 2 - Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years' experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills Bachelor's Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 18 months years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA's. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.
    $41k-56k yearly est. 14d ago
  • Finance Customer Service

    Charles Schwab 4.8company rating

    Technical Support Representative Job 17 miles from Mesa

    Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Schwab's service team is at the heart of our firm's commitment to helping clients own their financial futures. In this exciting role, you'll learn to educate clients about investment strategies, trading tools, market mechanics, and retirement choices. You'll engage with, and be an advocate for, clients when answering inbound calls, taking ownership, and tackling complex issues to offer the best possible solution. You'll also take charge of your own professional journey by attending the Schwab Service Academy, which provides you with the paid training, study time, and support you need to obtain your Securities Industry Essentials and FINRA Series 7 & 63 licenses. If you are eager to pursue a career in finance, enjoy working in a team setting, and share our passion for serving clients - this role is for you. We offer a competitive pay and bonus package. Starting compensation for this location begins at $51,500 during training , plus an annual bonus opportunity of 10% of your base pay and other eligible earnings. Employees have the potential to increase their total compensation to $58,850 ($53,500 base, plus 10% bonus opportunity depending on individual/corporate performance) within their 1st year upon obtaining the required Licensing and achieving performance-based pay increases. What you have If you're not a finance expert, that's okay! People coming from many different experiences have found tremendous success here at Schwab. Successful candidates will have a growth mindset, a willingness to learn, and a passion for serving others. At Charles Schwab, we strive to make a difference in people's lives through our innovative solutions and world-class service. Required qualifications Ability to work full time on-site during Schwab's training program (SSA), followed by a hybrid work schedule. Ability to work various shifts to serve our clients 24/7, including overnight and weekend availability. Preferred qualifications Previous customer service experience Previous client relationship experience Bachelor's degree or higher in Finance, Economics, or related field from accredited university Ability to adapt to changes in the market and business Eagerness to learn about finance Passion for service to clients Motivation to learn about the securities industry, including the basic principles of equity, option, and mutual fund transactions Robust communication, influencing and client engagement skills Desire to be part of a supportive and collaborative team Shown success navigating multiple computer applications #campus What's in it for you At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance
    $51.5k-58.9k yearly 5d ago
  • Data Center Technician

    Beacon Hill 3.9company rating

    Technical Support Representative Job 17 miles from Mesa

    Build out racks and dress cable in and between racks. Read and understand rack elevations. Rack and stack equipment. Set racks to customer specifications Follow all site protocols and be able to work independently. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications · High School Diploma, G.E.D. or equivalent in a related field. · 1 year experience in Data Center environment · Previous structured cable experience is helpful · IDF/MDF build out experience would be helpful · Proficient use of all Microsoft Office applications. · May consider an equivalent combination of education and experience. Desired Skills and Experience Summary Build out racks and dress cable in and between racks. Read and understand rack elevations. Rack and stack equipment. Set racks to customer specifications Follow all site protocols and be able to work independently. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications · High School Diploma, G.E.D. or equivalent in a related field. · 1 year experience in Data Center environment · Previous structured cable experience is helpful · IDF/MDF build out experience would be helpful · Proficient use of all Microsoft Office applications. · May consider an equivalent combination of education and experience. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™
    $53k-67k yearly est. 11d ago
  • Customer Service Representative - Claims

    Aerotek 4.4company rating

    Technical Support Representative Job 6 miles from Mesa

    Aerotek has an immediate opening for an ONSITE Customer Service Representative (Intake Compliance Analyst) at the corporate office in Tempe, AZ. Compensation: $21.63/hrs (annualized at $45,000) + quarterly bonuses Hours: Monday - Friday | 9am - 6pm Essential Functions: Triages all incoming calls regarding new and existing workers' compensation claims. Intake new claims and act as liaison between employee and Third-Party Administrator (TPA). Refer injured workers to treatment facilitates and arrange for transportation when needed. Assist with facilitating post-accident drug testing. Assist adjuster in investigation of claims by gathering and forwarding information needed to analyze liability and root cause of accident. Enter claim data into various claims management systems. Answer incoming calls from clients, contractors, field office representatives, claims adjusters, attorneys, and physicians. Places outgoing phone calls to claimants, clients, field office representatives, claims adjusters, attorneys, and physicians to follow up on incidents. Review and verify Injury Reporting forms prior to submission to ensure that accurate information regarding the claim has been provided. Obtain additional information or clarification when needed. Collect and submit required paperwork to TPA. Assist with return-to-work process. Send Acknowledgment letters and post-incident paperwork to various. Make effective and appropriate decisions. Interpret and effectively communicate policies and procedures, including read, understand, and apply complex materials. Use proper grammar, spelling, and punctuation in all communications. Prepare clear and concise documentation in written and oral communications. Comfortable with working in a team environment. Perform clerical tasks and projects as assigned. Qualifications: High School Diploma required. Minimum one (1) year customer service experience required. Prior insurance experience in claims and/or call center experience preferred. Experience performing highly, independent, complex clerical work involving extensive record keeping. Ability to operate a computer keyboard with accuracy and speed. Experience with using multiple software and platforms. Ability to work under stringent deadlines to include prioritizing work in a high-volume multi-task environment with numerous interruptions. Deal effectively and professionally with adverse and difficult situations. Establish and maintain effective partnerships both internally and externally.
    $45k yearly 9d ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Technical Support Representative Job 6 miles from Mesa

    Russell Tobin and Associates/Pride Global is currently seeking HR Support Specialists to work for our client's team in Tempe, AZ. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the tech industry. The position is a 6-month contract with the possibility of extension. Apply now, for immediate consideration! Title: HR Support Specialist Pay Rate: $18.30/hourly Work Location: Tempe, AZ Duration: 6 month contract role with a possibility of extension Schedule: 40 hours week // 4 x 10 shift Shift days: Wednesday - Saturday or Sunday - Wednesday Shift Hours: 6am-6pmMST (will be assigned 10 hour shift) Our client's Candidate Connection Services Call Center team is looking for talented associates that are eager to support our client's call center helping candidates get hired. Call Center associates are the key experts in getting candidates to their first day with our client, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues. They will manage internal and external candidate referrals to ensure the best possible candidate experience. Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 6am MST to 6pm MST. Schedule assigned during interview stage. RESPONSIBILITIES: Responsible for inbound contact initiatives with candidates in our client's call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day at our Client. You will excel in quick turnaround times, problem-solving skills, and eliminating barriers. Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals Communicate effectively in both verbal/written form. Participation in the continuous improvement of the overall hiring process Manage and own daily tasks from start to finish Perform administrative tasks as necessary MINIMUM QUALIFICATIONS: High School Diploma or GED High School Diploma or equivalent 1+ years of experience in a fast paced, customer-oriented environment, such as call center operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet Ability to work flexible schedules, including weekends, evenings, and rotating schedules based on business needs Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
    $18.3 hourly 14d ago
  • IT Networking Construction Specialist

    Strategic Systems Inc. 4.4company rating

    Technical Support Representative Job 17 miles from Mesa

    Job Description: IT Networking Construction Specialist Our client is seeking a skilled IT Networking Construction Specialist with both a technical and construction background to assist in a variety of projects. This is an 18+ month temp-to-perm role on our client's W-2, requiring on-site presence 5 days a week in Scottsdale, AZ. You will be working directly with the General Contractor (GC) and the Construction Project Manager to review construction plans, perform site inspections, and assist with key project tasks. Key Responsibilities: Review Construction Plans: Assess project documentation and ensure technical requirements are met. Site Inspections: Conduct regular inspections to verify the construction aligns with technical specifications. Coordinate with the GC and Project Manager: Assist with questions, RFIs, submittal reviews, and ensure as-built documents are accurate. Owner Furnished Contractor Installed (OFCI) Equipment: Oversee and manage the installation of OFCI equipment, including developing rack face drawings and floorplans. Patching Ports & Equipment Installation: Assist with the activation of ports and physical relocation of equipment into the facility. Coordinate Owner Furnished Owner Installed (OFOI) Equipment: Support the installation and coordination of OFOI equipment. Projects in Progress: New Fire Department Headquarters Healthcare-Centric 4-Building Campus Two-Building Fire Department Campus New Office Space Tenant Improvements and Office Reconfigurations Qualifications: IT networking and construction experience Strong knowledge of construction plans, site inspections, and equipment installations Experience with rack face drawings, floorplans, and patching ports Ability to coordinate and communicate effectively with stakeholders On-site availability in Scottsdale, AZ (5 days per week) This is a great opportunity to gain hands-on experience and grow within a dynamic and expanding environment. Apply now for this temp-to-perm position! #NetworkingJobs #ConstructionJobs #ITCareers #ScottsdaleJobs #Hiring #TempToPerm #ProjectManagement #TechCareers
    $70k-100k yearly est. 5d ago
  • Acquisitions Representative at Basil Holdings

    Basil Holdings

    Technical Support Representative Job 6 miles from Mesa

    Company: Basil Holdings Employment Type: Full-time Compensation: $60,000 - $200,000+ annually (commission-based only) Basil Holdings is one of the fastest-growing wholesale real estate companies in the industry, helping homeowners sell their properties quickly while creating lucrative opportunities for real estate investors. Our mission is rooted in transparency, integrity, and exceptional service. Join a company where your drive and determination directly impact your financial success and professional growth. If you are a motivated sales professional with a hunger for success, this is the perfect opportunity to unlock your earning potential. Why Join Us? High Earning Potential: Commission-only structure with uncapped earning potential-our top performers earn $200,000+ annually. Growth Opportunities: Join a supportive team with a clear path for professional development and leadership roles. Cutting-Edge Tools: Utilize advanced CRM systems and industry-leading platforms to excel in your role. Team Culture: Work in a dynamic, high-energy environment where your efforts are recognized and rewarded. Purpose-Driven Work: Make a tangible impact by helping homeowners and investors achieve their goals. What You'll Do As an Acquisition Sales Representative, you will be on the front lines of our business, connecting with property owners and agents to negotiate and close deals. Your primary focus will be to acquire off-market properties that meet our investment criteria. Key Responsibilities: Make 100+ outbound calls daily to property owners and real estate agents to generate leads. Build strong rapport with sellers and agents, overcoming objections and fostering trust. Analyze property details, negotiate effectively, and secure purchase agreements. Manage and update leads using our CRM system to ensure a consistent follow-up process. Drive revenue by maintaining a results-oriented mindset and consistently meeting or exceeding sales goals. Attend occasional in-person property appointments to evaluate and finalize deals. What We're Looking For We're seeking ambitious, self-motivated individuals who thrive in a fast-paced, commission-driven environment. If you're passionate about sales, love building relationships, and are hungry to succeed, we want to hear from you! Qualifications: Minimum 6 months of sales experience (real estate sales preferred). Proven track record of exceeding sales goals and closing deals. Prior cold calling experience, with the ability to make 100+ calls daily. Excellent negotiation and communication skills. Confidence when meeting new people and building relationships. Detail-oriented, organized, and capable of managing multiple leads simultaneously. Proficiency with CRM systems and a willingness to learn new technology. Reliable transportation for office commutes and in-person appointments. High school diploma or equivalent (required). What Success Looks Like: Consistently closing deals and contributing to the company's growth. Building and maintaining strong relationships with sellers and agents. Mastering the sales process and excelling in lead management. Achieving or exceeding your financial goals with dedication and persistence. Compensation and Benefits: Uncapped Earnings: Competitive commission-only pay structure. Work-Life Balance: Monday to Friday, 8-hour day shifts. Career Development: Access to training, mentorship, and leadership opportunities. Collaborative Environment: Join a passionate team focused on success and growth. How to Apply Are you ready to take your sales career to the next level? Join Basil Holdings and unlock your potential in the thriving real estate industry. Apply today by submitting your resume and a brief cover letter explaining why you're the perfect fit for this role. At Basil Holdings, we believe in empowering our team members to achieve financial freedom and professional success. If you're driven to make an impact and earn what you're truly worth, we want to hear from you! Apply now and start building your future with Basil Holdings! nd earn what you're we want to hear from y
    $26k-41k yearly est. 1d ago
  • PC LAN Technician

    Tech One It 3.9company rating

    Technical Support Representative Job 17 miles from Mesa

    Essential Job Tasks (This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.) • Troubleshoots and resolves PC and peripheral device hardware and software-related problems with minimal supervision. • Identifies and distinguishes common types of LAN and Internet connectivity problems and resolves them with little or no supervision. • Applies standard diagnostic and troubleshooting principles, theories, concepts, and techniques in resolving user issues and technical problems. • Updates notes in a help desk ticketing system from beginning to end to document steps taken to resolve customer issues. • Documents issues and resolutions for team members. • Provides and maintains a high level of customer service and communication while maintaining a patient, respectful, courteous, and professional demeanor. • Proactively seeks ways to help customers, assist team members, resolve problems, and improve services delivered to customers. Working conditions: Territory coverage throughout Maricopa County will require the use of a personal vehicle to and from work and all of the various work sites. Driving may vary throughout the locations of the Judicial Branch that Court Technology Services supports, including Adult Probation, Juvenile Probation, Superior Court, and Justice Courts. Must be able to drive to assigned territory at the start of the shift. The assigned territory is based on the needs of the Judicial Branch and not based on the candidate's residence. Must be able to lift: 15 pounds floor to waist, 10 pounds waist to shoulder, and 5 pounds shoulder to overhead. Must be able to carry up to 15 pounds and push/pull a distance of 200 feet up to 50 pounds. The working environment will consist of both indoor and outdoor activity, including sitting, standing, walking, crouching, and driving. Judicial Branch facilities are located throughout our Client. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department. Skills Required: Skill in: • Microsoft Windows Operating Systems, desktop remote control tools, help desk ticketing systems, and networking protocols. • Personal computing hardware and software, local area networks, and peripherals essentials. • Create images for Laptops and Desktops using various tools. • Communicating effectively, both verbally and written, to technical and non-technical customers at all levels of the organization. • Providing excellent customer service in a fast-paced, demanding environment with attention to detail and persistence to solve problems promptly and professionally. • Configure, troubleshoot and fix fundamental technical problems. • Think analytically and solve problems. • Quickly learn new software applications. • Provide coverage and address service requests to any departmental supported facility within our Client • Work independently while effectively managing time within a large and dynamic technical environment in daily activities. • Address a wide range of tasks as directed. Skills Preferred: Ability to use common sense and observation skills to troubleshoot issues and recommend repairs and possible workarounds. Ability to follow instructions and directions and work quickly but efficiently. Communicates needs when inventory is missing, short, in need of repair, etc. Ability to follow schedules and communicate when dates do not align with work expectations. Experience Required: • Three (3) years of related experience in computer/network maintenance, desktop support, troubleshooting desktop Windows 10 environment, or applications support OR Combined education and experience qualifications: • An equivalent combination of post-secondary education and/or job-related experience Education Required: • High School Diploma or GED Other Requirements: • Must possess or have the ability to obtain a valid Arizona driver's license at the time of hire. Education Preferred: General knowledge of hand tools, hardware installations (how to set up a computer workstation with multiple screens), and wire mapping/management best practices.
    $32k-41k yearly est. 2d ago
  • Technical Support Analyst

    Akkodis

    Technical Support Representative Job 9 miles from Mesa

    Akkodis is seeking Technical Support for a Contract job with a client in Chandler, AZ(Hybrid). Responsibilities include providing first-line support via voice and chat, troubleshooting issues, and maintaining service levels while delivering excellent customer care. Rate Range: $15/hour to $19/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Technical Support job responsibilities include: · Providing first-line support to internal employees via voice and chat channels, addressing technical issues with Microsoft applications and proprietary systems. · Troubleshooting hardware and software issues, including Windows 10, MS Office Suite, and Citrix. · Managing multiple live chats simultaneously while maintaining performance metrics and service levels. · Document issues and resolutions clearly for handover to second-line teams when first-line resolution is impossible. · Collaborating with regional and international partners to deliver best-in-class client care. · Maintaining focus in a fast-paced environment and effectively prioritizing tasks. · Meeting or exceeding performance targets related to customer service and call/chat handling. · Participating in in-house technical training and real-time support from peers and subject matter experts. Desired Qualifications: · Bachelor's degree in information technology, Computer Science, or a related field (preferred). · 3-5 years in a client-facing technical support or customer service role. · Strong knowledge of Microsoft applications, Windows 10, and remote support tools like Citrix and VPN. · Excellent communication, multitasking, and customer service skills with the ability to work in a fast-paced environment. If you are interested in this role, please click APPLY NOW. For other opportunities available at Akkodis or if you have any questions, feel free to contact me at *****************************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance
    $15 hourly 6d ago

Learn More About Technical Support Representative Jobs

How much does a Technical Support Representative earn in Mesa, AZ?

The average technical support representative in Mesa, AZ earns between $27,000 and $44,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average Technical Support Representative Salary In Mesa, AZ

$35,000

What are the biggest employers of Technical Support Representatives in Mesa, AZ?

The biggest employers of Technical Support Representatives in Mesa, AZ are:
  1. Leisure World Community Association
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