Technical support representative jobs in Mississippi - 1,302 jobs
Customer Service Representative
Edelbrock Group 3.9
Technical support representative job in Gulfport, MS
A Customer Service Representative role is to be the first point of contact for our customers, providing exceptional service and support to address their inquiries, resolve issues, and ensure overall satisfaction.
Responsibilities:
Communicate with customers via phone and email.
Investigate and resolve customer issues, escalating complex cases to appropriate team members when necessary.
Build and maintain strong relationships with customers to foster loyalty and retention.
Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer service experience.
Work with sales department/tech department to provide information to customers.
Provide product ETA's, and pricing.
Work with internal departments to facilitate customer's needs.
Data entry in various platforms.
Qualifications:
At least 1 - 3 years of work experience in customer service.
High school diploma or equivalent.
Excellent phone etiquette and verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.
Strong problem-solving abilities and attention to detail.
Proficient in Excel, Word, Oracle, and Adobe.
$25k-30k yearly est. 2d ago
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PC Technician
Teksystems 4.4
Technical support representative job in Vicksburg, MS
IS ON-SITE IN VICKSBURG, MS** Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. The candidate may simulate or recreate user problems to resolve operating difficulties. The candidate will recommend systems modifications to reduce user problems. The candidate will maintain currency and high level of technical skill in field of expertise.
Support responsibilities include software installation, and configurations. The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
*Skills*
Windows 10, Windows 7, Hardware, Desktop, Active directory, Imaging, Troubleshooting, ticketing system, Deployment, Desktop troubleshooting, Installation, Technicalsupport, Office 365, Customer service, Desktop hardware, Install, Hardware installation, Help desk support, Workstation, Printers, Support
*Top Skills Details*
Windows 10,Windows 7,Hardware,Desktop,Active directory,Imaging,Troubleshooting,ticketing system
*Additional Skills & Qualifications*
Required Skills:
Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Experience supporting Windows 7, Windows 10, and MS Office 2013.
Experience using Remedy or a similar ticketing system.
Strong analytical and follow through skills.
Strong verbal and written communications skills.
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
Ability to work well independently on defined tasks.
Ability to work well as part of a team.
Desired Skills:
Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Vicksburg, MS.
*Pay and Benefits*The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Vicksburg,MS.
*Application Deadline*This position is anticipated to close on Jan 21, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-30 hourly 2d ago
Customer Service Technician
Brightspeed
Technical support representative job in Olive Branch, MS
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important roleyou may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a Customer Service Technician your responsibilities will include:
Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Observing all safety rules and regulations
Assisting other technical personnel in the performance of their duties when requested
Actively supporting sales and marketing related activities
Directing customer facing work and sales referrals
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
High School diploma or equivalent experience
Ability to distinguish colors on facilities
Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver's license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company's products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
BONUS POINTS FOR:
Prior experience as a customer facing telecom operations technician
Basic electricity training/certification or documented equivalent work experience
ADSL installation/repair experience (self/full installs)
A+/Net + Certified Required Soft Skills
#LI-GF1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belongingare at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
$25k-35k yearly est. 2d ago
Treasury Solutions Support Specialist
Renasant Bank 4.3
Technical support representative job in Tupelo, MS
Job ID 2026-14997
The Treasury Solutions Support Specialist fulfills a key role for Renasant Bank's Treasury clients. This person must be motivated and passionate in creating legendary client support experiences through inbound and outbound service interactions with Treasury Solutions clients. This position serves as the front line for Treasury Solutions to respond to questions and issues, from clients and our banking partners, in a timely and efficient manner.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
Must be a passionate advocate for providing exceptional client experiences for all Treasury Solutions products thereby attaining client retention and referenceability
Capture customer information in the core system or CRM database that promotes Know Your Customer as related to their Profile, Relationship, Preferences, and Interactions
Document the problem solving process such as decisions made, actions involved and final resolution in the core system or CRM database
Ensure that all relevant parties are updated frequently through the core system or CRM
Resolve client requests through proficient use of system tools, research and navigation within/outside the organization, or escalation to appropriate resource
Ensure any follow-up needed is provide timely
Escalate all complex and technical questions and issues to the appropriate resource as quickly and efficiently as possible ensuring that all known data regarding the incident is provided
Display patience and empathy in handling tough cases and/or difficult clients
Gather and document client feedback for sharing with the Product and Sales teams
Engage in continuous self-performance evaluation and self-training projects
Stay current and knowledgeable on all Treasury Solutions products and services
Stay current on industry trends (market conditions, regulatory changes, and competitor offers) to be effective in responding to client inquiries and needs
Adhere to Renasant Bank's Service Standards Policy and Core Values - RNSTX
Flexibility with work schedule, including possible nights and weekends
Adhere to regulatory guidelines for customer authentication and product disclosures
Maintain confidentiality and security of customer information according to regulatory guidelines and company policies
Seek opportunities to differentiate the customer experience through identifying solutions suitable for client's current or future needs based on life events and risk tolerances
Perform other related duties as assigned
Qualifications
A high school diploma or equivalent; Bachelor's degree is preferred
At least three years' banking experience with at least 1 year in a client facing role
A proven track record of understanding the client needs and delivering exceptional client service consistently
Excellent written and verbal communication skills is required. The Specialist must be able to manage internal and external relationships efficiently and effectively with the ability to articulate solutions to both internal and external stakeholders.
Excellent customer service skills
Strong analytical and problem solving skills
Demonstrated initiative and innovation to resolve issues effectively and efficiently - ability to "think outside the box"
PC Proficiency with various systems and software, including but not limited to Microsoft Office products
Must be able to:
Work and collaborate with others as a team at all levels
Multitask effectively
Organize and prioritize tasks to achieve goals
Perform role with minimal supervision
Be committed to seeking opportunities for continuous improvement and possess the ability to achieve results despite challenges
Ability to understand and apply policies and procedures of federal/state regulations
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
$28k-33k yearly est. 5d ago
Technical Service Representative
International Paper 4.5
Technical support representative job in Columbus, MS
** Technical Service Representative **Background:** The Southwest Technical Service Representative position will support customers in Texas, Oklahoma, Arkansas, Louisiana and southern Mississippi as a part of the IP Ink & Plate Division, within the North American Container group. IP Ink & Plate supplies water based flexographic printing inks, printing plates and related services to corrugated packaging converters, bag manufacturers, and other flexographic printers, within International Paper and to outside customers. The ink lab provides color matching, technical service, formulation, and R&D services to our customers in order to help them produce high quality packaging products. The Technical Service Representative reports to the National Technical Service Manager.
**Pay Rate** :
$65,100 - $86,800
_Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._
**Category/Shift** :
Salaried Full-Time
**The Job You Will Perform:**
+ The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region.
+ This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, troubleshoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab.
+ Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling.
+ Maintaining current customer base as well as playing an integral technicalsupport role in acquiring new customers will be central to the job.
+ The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities.
+ Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances.
**The Skills You Will Bring:**
+ 5 years minimum industry or related experience preferred.
+ Candidates will have excellent press side technical and trouble shooting skills, color matching ability, inventory control skills, be detail oriented and have strong communication skills.
+ Since heavy customer contact is required, the ability to communicate effectively and in a pleasant manner is essential.
+ Positive attitude, willingness to take on special projects, and initiative and excellent computer skills are desired.
+ Experience in a printing ink manufacturing or printing environment with press side technical skills required.
**The Benefits You Will Enjoy:**
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
**The Career You Will Build:**
Sales and Leadership training, promotional opportunities within a global company
**The Impact You Will Make:**
We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you'll see why our team members say they're **Proud to be IP** .
**The Culture You Will Experience:**
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.
**The Company You Will Join:**
International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.
**_International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._**
**_International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact_** **_reasonable.accommodations@ipaper.com_** **_or **************._**
**Job Identification** 1082083
**Locations** Fort Smith, AR, United States
Bogalusa, LA, United States
Valliant, OK, United States
Columbus, MS, United States
Edinburg, TX, United States
$65.1k-86.8k yearly 17d ago
Client Support Technician Team Lead
State of Mississippi
Technical support representative job in Mississippi
No available description Health/Prescription Insurance Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.
Paid Personal Leave and Sick Leave
Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at ***************************
Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call ************.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01
How many years of related experience do you have in an IT end user support environment.? Refer to the job posting for an explanation of related experience.
* None
* Less than 1 year of experience
* 1 year of experience
* 2 years of experience
* 3 years of experience
* 4 years of experience
* 5 years of experience
* 6 years of experience
* 7 years of experience
* 8 years of experience
* 9 years of experience
* 10 years of experience
* 11 years of experience
* 12 years of experience
* 13 years of experience
* More than 13 years of experience
02
What is the highest level of education (or semester hours of college) you have completed?
* None
* GED / High School
* 1 year / 30 semester hours
* Associate's Degree / 2 years / 60 semester hours
* 3 years / 90 semester hours
* Bachelor's Degree
* Master's Degree
* Specialist Degree
* Doctorate Degree
Required Question
Employer State of Mississippi
Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
Phone ************
************
Website ********************************************************
$100k yearly 41d ago
Help Desk Technician
Computech Corporation 4.3
Technical support representative job in Blue Springs, MS
# Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
# Desired Experience : 3.00 yrs.
# General Description : Supporttechnician responsible for installation and troubleshooting primarily desktops, laptops, printers, plotters, telecom devices (cell phones, iPhones) at Toyota Motor Manufacturing Mississippi. Other responsibilities may include support and setup for video conferences, and support for Data Center equipment (server, network, and infrastructure).
# Requirements/Must Have : > In-depth knowledge of Windows 7 and excellent troubleshooting skills. > Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM. > Professional demeanor with excellent written/verbal communication skills and a high level of quality and attention to detail as there is constant interaction with the business community, including executive level staff. > In-depth knowledge of Microsoft Office 2010 and other standard office environment applications. > Must be a self-starter and be able to follow and enforce defined division processes. > Excellent organization and time management skills in addition to a high level of problem solving and analysis. > Working knowledge/experience of PC imaging tools, remote control tools and Microsoft Outlook 2010 experience. > Responsible for setup and support of multipoint videoconferences on campus. > Ensure exceptional customer service and support with prompt problem resolution and follow up with customers. > Responsible for support of remote VPN/connectivity. > Ability to lift 50 lbs.
# Skills & Qualification : MCSE certification is preferred.
Additional Information
Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices)
$35k-59k yearly est. 1d ago
IT Support Specialist
Teksynap
Technical support representative job in Mississippi
**Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems.
+ Performs analysis of user requirements and IT processes to enhance efficiency and service delivery.
+ Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements.
+ Develops, updates, and maintains problem tracking databases and knowledge repositories.
+ Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment.
+ Performs system and data backup and recovery operations.
+ Develops user training materials and conducts end-user computing and information systems training sessions.
+ Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions.
+ Prepares business cases and implementation plans for IT service improvements.
+ Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes.
**REQUIRED QUALIFICATIONS**
**Clearance**
+ Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance
**Certifications**
+ DoD 8570 IAT Level II Baseline Certification
+ COMPTIA Security+ CE
+ Cisco Certified Network Associate (CCNA)
+ COMPTIA Cybersecurity Analyst (CySA+)
+ Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP)
+ Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC)
+ Certified Network Defender (CND)
+ Systems Security Certified Practitioner (SSCP)
+ One of the following Google Cloud Platform:
+ Google Associate Cloud Engineer
+ Google Professional Cloud Architect
+ One of the following cloud or systems certifications:
+ AWS Certified Cloud Practitioner
+ AWS Certified Security - Specialty
+ AWS Certified Solutions Architect - Associate
+ AWS Certified Solutions Architect - Professional
+ AWS Certified SysOps Administrator
+ Microsoft Certified: Azure Administrator Associate
+ Microsoft Certified: Azure Solutions Architect Expert
+ Microsoft Certified Azure Security Engineer Associate
+ Oracle Cloud Infrastructure Cloud Operations
+ Red Hat Certified Engineer
+ Red Hat Certified System Administrator
**Experience**
+ Six (6) years of progressive experience in the field of Information Processing.
+ Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions.
+ Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems.
**Desired Experience and Skills**
+ Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions.
+ Experience administering Windows and Linux operating systems in large enterprise environments.
+ Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.
+ Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner.
**Overview**
We are seeking an IT Support Specialist to join our team.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at **************** .
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
**Additional Job Information**
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ Location: Remote
+ Type of environment: Remote
+ Noise level: Medium
+ Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
+ Amount of Travel: 10%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK AUTHORIZATION/SECURITY CLEARANCE**
+ U.S. Citizen
+ Secret Clearance
**OTHER INFORMATION**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
**EQUAL EMPLOYMENT OPPORTUNITY**
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
**EQUAL EMPLOYMENT OPPORTUNITY**
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
\#remote #telework #linkedin
\#LI-Remote (turn font to white)
**Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | ..._
**ID** _2025-8636_
**Category** _Technical Support/Help Desk_
**Type** _Regular Full-Time_
$31k-50k yearly est. 60d+ ago
Software Support Analyst
Vergent LMS
Technical support representative job in Ridgeland, MS
Vergent LMS engineers a market-leading SaaS lending platform that empowers lenders to manage their retail and online lending operations through a sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting, powered by its AI and machine learning capabilities. With talented employees nationwide and offices in Ridgeland, Mississippi and Plano, Texas, Vergent LMS is one of America's fastest-growing privately held companies and has been listed on the Inc. 5000 list for seven years. From small business startups to enterprise-scale corporations, Vergent's innovative technology solutions power the lending operations of a diverse portfolio of clients located in the US, Canada, and Central America.
At Vergent LMS, we take our work seriously, but we don't take ourselves very seriously, with employee recognition, frequent company-supported events, and a company culture that is second to none. If you're passionate about what you do, but you want to be a part of a company that values it's employees and has built a culture around the concept of "work-life balance," then Vergent LMS is your career destination.
Introduction
As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support requests. This role requires the ability to provide critical, real-time analysis and problem-solving solutions to our software clients by asking applicable questions and retracing the steps and processes utilized by the customer to identify the potential cause of their reported problem. Once the problem is determined, the analyst may decide if collaboration with other quality assurance and software development teams is necessary to provide the optimal solution. Your responsibilities will include developing an intimate knowledge of the features, functionality, and security of our industry-leading loan management software in addition to maintaining an ongoing awareness of over 60+ external connections to vendor partner software products which expand our software's capabilities.
Essential Functions
Take ownership of incoming issues/requests from customers with a sense of urgency.
Must be capable of troubleshooting the cause of a reported problem by walking through the client's steps leading up to the problem, reproducing the reported problem within Vergent's software test environment, and finally, documenting (in detail) the steps taken, including the course of action taken to resolve the problem.
Must possess strong communication and critical thinking skills and be able to ask the correct questions necessary for testing a reported problem and providing a potential solution.
Must be willing and able to stay abreast of new company software and updates.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Competencies
Ability to take initiative related to the software and its updates
Document configuration and editing experience
Proficiency in Adobe Acrobat
Strong time management skills
Intensive customer Focus
Problem Solving and Analysis
Product Knowledge
Quality Focus
Collaborative team building
Active Listening
Multi-tasking
Must be punctual and able to work the established hours
2 or more years of experience as a software support analyst
Work Environment
This job operates in a casual office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Company Benefits
Employee Recognition Program
Flexible Schedules
Casual Dress Code
Health Insurance
Dental/Vision
Parental Leave
401K & 401K Matching
Long-Term Disability (100% covered)
Life Insurance (100% covered)
Supplemental Insurance
Coffee and Snacks Provided
$41k-61k yearly est. 60d+ ago
Salesforce Helpdesk Support Specialist
Origin Bank 4.0
Technical support representative job in Jackson, MS
Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education.
What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future.
If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us.
Salesforce Help Desk Support Specialist to provide front-line support to Salesforce users across the organization. This role is responsible for monitoring and resolving support tickets through a proprietary ticketing system built within Salesforce, responding to user inquiries via email and phone, and ensuring timely and accurate issue resolution.
Word
Duties and Responsibilities include the following:
* Monitor and manage support tickets within a Salesforce-based ticketing system
* Respond to user requests submitted through tickets, email, and phone calls
* Troubleshoot and resolve common Salesforce-related issues, including:
* User access and permissions
* Data entry and record updates
* Reports and dashboards
* Page layouts and field visibility
* Accurately document issues, root causes, and resolutions in Salesforce
* Escalate complex issues to Salesforce Administrators or Developers when needed
* Ensure tickets are resolved within defined SLAs and properly closed
* Communicate clearly and professionally with users throughout the support process
* Identify recurring issues and recommend process improvements
* Maintain up-to-date knowledge of Salesforce features, internal processes, and support procedures
Supervisory Responsibilities -
This job has no supervisory responsibilities.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects, researches, and analyzes data; Exhibits ability to reason.
Problem Solving - Demonstrates attention to detail; Identifies and resolves problems in a timely manner; Develops alternative solutions
Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
Proficiencies - Demonstrate ability to gain experience needed with Salesforce (and related managed packages), AutoRabit, JIRA, GitHub and other related CRM, LOS, and profitability software to enhance proficiencies.
Interpersonal Skills/Customer Service - Exceptional interpersonal skills that involve internal and external contacts regarding company policies, procedures, and programs. Maintains confidentiality; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
Organizational Support - Follows policies and procedures; Completes analysts tasks correctly and on time; supports organization's goals and values.
Judgment - Requires considerable independent judgement, investigation, developing original concepts, interpretation of information or coordination with others with substantial impact.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality and Quantity - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Completes work in timely manner; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction.
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university in Information Technology or related field preferred; or relative combination of education and Salesforce experience.
Required Qualifications and Skills
* Experience supporting users in Salesforce (Sales Cloud, Service Cloud, or custom environments)
* Strong troubleshooting and problem-solving skills
* Excellent verbal and written communication skills
* Ability to manage multiple tickets
* Customer-service mindset with a focus on issue resolution
Preferred Qualifications and Skills
* Salesforce Administrator experience or certification (Admin or Advanced Admin preferred)
* Experience providing help desk support via phone and email
* Knowledge of the Salesforce security model, including profiles, permission sets, and roles
* Experience working with SLAs and ticket performance metrics
* Basic understanding of workflows, flows, or validation rules
* Working Conditions
* Regular interaction with internal business users
Computer Skills
To perform this job successfully, an individual should have knowledge of Salesforce, the Internet, Microsoft Word and Outlook. Intermediate to advanced knowledge of Microsoft Excel. Knowledge of Visual Basic helpful. Ability to use bank-specific software such as Docutreev, IBS etc. Ability to use basic office machines.
Bank Culture/Customer Service Skills
Promotes the Bank's culture, including the support of our Brand promise and Core Values.
Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Physical Demands while performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to stand; walk and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Noise level in the work environment is usually moderate.
This reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.
Word
Compensation Details
We believe in competitive compensation. The minimum average base pay for this position based on market is:
$45,656.00
Word
The minimum base pay could be increased based on factors such as skills, education, or experience. The base pay listed does not include incentives, bonuses, or benefits. We also offer a generous benefits package (more information on benefits can be found here).
Word
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights
$45.7k yearly Auto-Apply 2d ago
Signal/ITS Technician
Arcadis Global 4.8
Technical support representative job in Jackson, MS
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.
Role description:
Arcadis is seeking a Signal / ITS Technician to join the team in Jackson, MS who has experience in maintaining and operating traffic signals and their associated Intelligent Transportation Systems (ITS) devices. In this role you will assist our growing ITS and traffic engineering group on projects in Mississippi and in other states throughout the Southeast. This role requires a willingness to travel and work in outdoor environments along transportation routes.
We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change, urbanization and digitization trends are requiring today's mobility projects and systems to address an evolving set of demands from the world's growing population. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods.
Role accountabilities:
As a Signal / ITS Technician you will be responsible for the maintenance of Signals and associated detection devices, as well as Intelligent Transportation Systems (ITS), including, but not limited to: fiber optic, wireless and cellular communication networks and associated Layer 2/3 switches, and routers, CCTV systems, Vehicle Detection Systems and Dynamic Message Signs. You may be involved in the installation, configuration or construction engineering and inspection of said systems in Southeastern states.
The ideal candidate will be a strong team player, working collaboratively with colleagues to ensure a safe and efficient work environment. They will prioritize health and safety in all aspects of their role, adhering to best practices and regulations while maintaining awareness of potential hazards in outdoor traffic areas. This role requires a willingness to travel in the Southeast United States and work in outdoor environments along transportation corridors. Candidates should be comfortable working near traffic and at heights greater than 10 feet. Additionally, they should have an understanding of, or a willingness to learn, CCTV systems, communications network infrastructure, and electrical systems to support various project needs. Experience with Intelligent Transportation System Devices including, Closed Circuit Television (CCTV), Dynamic Messaging Signs (DMS), Vehicle Detection Devices and others will be preferred but can be taught for more junior candidates.
Role accountabilities:
* Troubleshoot traffic signal components and devices
* Quickly respond to notifications from the client
* Become familiar with client ITS network and communications architecture
* Demonstrate experience with client traffic signal systems
* Maintenance and Repair of Traffic Signal and ITS devices (Reactive, Proactive and Preventative Maintenance)
* Traffic signal ground and aerial preventative maintenance
Candidates must have customer service experience, G=good written and verbal communications skills, and willingness to travel to assignments throughout the Southeast United States
Qualifications & Experience
Preferred Qualifications:
* 8 or more years of experience in specialist/technical area of work
* Experience working with aerial equipment including bucket trucks and/or manlifts
* NFPA 70 Electrical or the willingness to obtain after hire
* IMSA Traffic Signal Technician or the willingness to obtain after hire
* Fiber Optic and/or Wireless Communications
* Maintenance Engineering and Inspection of ITS and Signal Systems, Construction Engineering and Inspection of ITS and Signal Systems
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.
Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $57,786 - 92,457. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.
#LI-HYBRID
#Mobility-NA
#Mobility-ANA-Jobs
#Traffic-ANA
#LI-HA1
$57.8k-92.5k yearly 60d+ ago
IT Location Support Specialist - Japan
H&M 4.2
Technical support representative job in shubuta, MS
Job Description WHAT YOU'LL DO As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services' pro-longed arm on site to provide technical assistance and support in troubleshooting.
You will:
* Provide on-site technicalsupport for issues that cannot be resolved remotely.
* Install and configure hardware and services for new employees and office setups.
* Maintain infrastructure through physical checks and collaborate with service partners for lifecycle activities.
* Manage hardware inventory, market search, order, coordinate technical services, and handle invoices.
* Document tasks, track progress, and communicate improvement areas effectively.
WHO YOU'LL WORK WITH
As Location Support Specialist, you'll work closely with all users in stores & offices, global support teams and external vendors to ensure effective and cost-efficient location support. This role will be reporting to NEA BT Operations Manager.
WHO YOU ARE
We are looking for people with…
* Experience in providing hardware and software diagnostics and support.
* Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.).
* Having a holistic approach and a will to solve issues by finding and fixing the root cause and the ability to multi-task and handle different situations/and people in parallel.
And people who…
* Collaborate inclusively, empower others through trust and active listening, and foster innovation with flexibility and openness to risk.
* Take ownership for continuous improvement, act resourcefully and proactively, and maintain clarity in communication and execution.
* Lead with honesty by being sincere, self-aware, and open-minded in all interactions.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU'LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe.
* All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.
* In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
JOIN US
Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, . Due to data policies, we only accept applications through career page.
* We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
QualificationsAdditional Information
$23k-32k yearly est. 27d ago
Technology Support Specialist
Starkville Oktibbeha Consolidated School District
Technical support representative job in Starkville, MS
TITLE: Technology Support Specialist
REPORTS TO: Director of Technology
LENGTH OF CONTRACT OR WORK YEAR: 12 months
SUMMARY: The technology support specialist is responsible for evaluating technology issues to determine the proper diagnosis. This position supports staff members' technological needs through consultation, installation, user assistance, and training.
SPECIFIC JOB RESPONSIBILITIES:
Provides assistance in the installation, maintenance, upgrading and repair of all technology hardware, software, and networks in the district.
Installs and maintains all network cabling and related components.
Participates in training opportunities that provide enhanced technicalsupport.
Onsite support technology during benchmark and testing window.
Provides assistance in training and supporting staff in the use of software and hardware.
Assists in evaluating existing hardware and software and recommending improvements.
Assists in providing network support for schools.
Assists in the ongoing implementation and evaluation of all aspects of the district's and schools' technology plans.
Provides assistance in tracking inventory of computers and other technological devices.
Assists in running network wiring in classrooms and offices.
Assists in correcting copier and printer issues.
Reports regularly and punctually to assigned work location and notifies supervisor or designee of impending absence in a timely manner.
Performs any other duties as assigned by the Director of Technology.
MINIMUM QUALIFICATIONS:
Associate degree or higher in a field related to computer technology systems or equivalent combination of education and experience in troubleshooting computer software and hardware problems and supporting users in a network environment.
Excellent interpersonal and communication skills both orally and in writing.
Ability to establish and maintain positive and professional working relationships with co-workers.
Good organizational and problem solving skills. Self-directed individual who can determine work assignments based on an understanding of established practices.
DESIRABLE QUALIFICATIONS:
At least one year's experience in supporting hardware and software in an educational environment.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Environment: Standard office and school setting; moderate travel; exposure to potentially stressful environments; regularly perform inside and/or outside with potential for exposure to adverse environmental conditions.
Physical: Sufficient physical ability to perform moderate lifting up to 25 pounds; regularly required to walk, sit or stand for prolonged periods of time; may require climbing, stooping, kneeling, or crouching.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.
Hearing: Hear in the normal audio range with or without correction; the noise level in the work environment is moderate.
$30k-50k yearly est. 60d+ ago
Technical Sales Support (Jackson)
Wavetronix 3.6
Technical support representative job in Jackson, MS
Although this position is posted as Technical Sales Support (Dallas), this position internally will be classified as Applications Specialist and will fulfill the duties below.
Wavetronix is looking for an Applications Specialist who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products. Along with travel the role will be full time onsite in our Jackson,MS office.
Preferred qualifications:
3+ years in technical sales
Self starter
Ability to execute presentations to large groups
Ability to travel 50% or more in month
A successful Applications Specialist will:
Exhibit Wavetronix core values:
People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward.
Growth Mindset: works to constantly improve processes and improve personally.
Innovation Driven: has ability to solve problems.
• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Be self‐motivated and enjoy working on and with teams
• Have clear written and verbal communication skills
• Be intrinsically motivated and enjoy working with the customer
• Able to work flexible shifts and to adapt workflow to changing project schedules
• Have previous field service experience in traffic signal/ITS cabinets (at least 5 years)
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Have the ability to give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Have a basic understanding of networking
• Be excited about personal development and eager to engage in development training
• Travel as required within and between territories.
• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred
More specifically, the successful Applications Specialist will exhibit core competencies based on an aggressive training schedule as follows:
3 Month Milestones
• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
• Able to effectively use mobile tools and applications
• Have a positive relationship with Wavetronix customers
• Able to understand and effectively communicate technical procedures and processes to customer
• Comprehend customer requirements and make appropriate recommendations to the client
• Effectively communicate and cooperate with Technical Services and share information across the organization
6 Month Milestones
• Master installation and configuration of Wavetronix products
• Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
• Demonstrate functional knowledge of Wavetronix non‐core product line
12 Month Milestones
• Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
• Learn intersection and controller cabinet basic operation
• Perform at least 5 solo technical customer visits
Wavetronix is the leader in Radar in the Intelligent Traffic Industry. Our best Applications Specialists can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. About Wavetronix:
Wavetronix' purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.
If you share our values and have the education and experience to help us create the most talented work force in the traffic industry, we encourage you to apply.
Wavetronix is an affirmative action equal opportunity employer.
$40k-69k yearly est. Auto-Apply 60d+ ago
Information Technology Technician - Simpson County School District
Teach Mississippi 4.0
Technical support representative job in Mississippi
Technology/Computer Technician
District: Simpson County School District
Position Title: Information Technology Technician
Department: District Office/ Office of Technology Reports to: Director of Technology
Status: Classified
JOB GOAL: Under the general supervision of the Director of Technology, this position provides an operational digital device environment in order to facilitate the efficient and effective use and integration of technology in the district's administrative and educational processes to help increase administrator, teacher, and student knowledge of technology and its appropriate use as a learning tool.
QUALIFICATIONS:
High school diploma required, associates, or bachelor degree in technology-related field preferred
Experience implementing, troubleshooting, and maintaining end-user digital devices
Basic knowledge of DHCP and networking principles
Must have excellent written and verbal communication skills
Familiarity with switches and VoIP preferred
A+ and/or Net+ certifications preferred
Knowledge of:
Operational knowledge of end-user operating systems and hardware
Strategies for troubleshooting technology devices and digital environments
Network cabling and termination along with connectivity testing
Digital device imaging and software deployment processes
Operational knowledge of VoIP systems and end-user devices
Operational knowledge of basic wireless networking and equipment
Ability to:
Set-up, install, and maintain district computer systems.
Recommend and/or install workstation hardware and software upgrades
Setup, install, and maintain printers, computer peripherals, and their related software
Install and troubleshoot computer software while maintaining license requirements
Perform repair of computer hardware, printers, and peripherals, including acquisition of parts and maintaining service related records
Coordinate the annual cleaning and preventive maintenance of district computer and network equipment
Provide support to end users through their requests for services by troubleshooting site hardware, software and wiring problems
Provide basic training on the care and operation of district computer equipment and software as needed
Provide input as needed for school technology planning and network operation
ESSENTIAL DUTIES AND RESPONSIBILITIES: Such duties and responsibilities as may be assigned, including but not limited to:
Responding to and troubleshooting help desk tickets
Installing and troubleshooting network-based equipment in collaboration with Network Administrator
Installing and troubleshooting software on end-user digital devices
Troubleshooting local and network printing issues
Implementing, configuring, and maintaining digital and technology-related devices
Maintaining accurate and thorough documentation
Perform basic duties and functions of an IT Technician for the District Office
Demonstrates prompt and regular attendance
Supports the Simpson County School District's Mission, Vision, and Strategic Plan
Performs other duties as assigned by the Superintendent
SUPERVISORY RESPONSIBILITIES: N/A
PHYSICAL DEMANDS and Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to speak and listen for extended periods. The employee is also required to sit or stand for long periods, and regularly to move; use hands or fingers to handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and move up to 20 pounds, and occasionally lift and move up to 30 pounds. Specific vision abilities required for this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is further required to have the physical, mental, and emotional stamina to fully perform the duties and responsibilities of the position, and the mental acuity to collect, evaluate, and interpret data; to reason; to define problems; to establish facts; to draw valid conclusions; and to make effective judgments and decisions.
EVALUATION:
Performance of this job will be evaluated in accordance with provisions of the Simpson County Board of Education Policy on Evaluation of Professional Personnel.
EMPLOYMENT:
Twelve -month year; 240 days Salary based on the Simpson County School District's Approved Scale.
$37k-65k yearly est. 60d+ ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support representative job in Richland, MS
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-39k yearly est. 1d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Technical support representative job in Louisville, MS
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$47k-64k yearly est. 12d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Technical support representative job in Jackson, MS
The Tier 2 TechnicalSupport Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technicalsupport.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$31k-51k yearly est. 44d ago
Technology Support Center Specialist
Citizens National Bank 4.1
Technical support representative job in Meridian, MS
Classification: Non-Exempt
Reports to: Technology Automation Manager
Summary/Objective
The Technology Support Center Specialist s responsibility is to deliver quality customer service to internal staff proving a single point of contact, receive internal customer requests and resolve problems using all technical resources, making certain that all requests and problems are addressed.
Primary Functions
Expedite and complete work requests and problems received through the Technology Support Center or address request requirements. Communicate clearly to coordinate colleagues and all technical resources to meet internal customer expectations. Provide technical assistance to all Bank employees as required.
Log all customer requests, inquiries and problems and track them through completion; escalate issues as needed to management. Maintain strict inventory control on all requests and problems; summarize and manage report information and processing statistics.
Follow through on repetitive inquiries and problems and create solutions that will prevent future requests and queries.
Assist the Technology Automation Manager as required including activities necessary in the absence of the Manager.
Assure compliance with all regulation and guidelines as well as bank and departmental policies and standards.
Secondary Functions
Monitor and assist in developing enhanced systems, procedures and training for staff.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibility
This position does not have any supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
Physical Demands
Prolonged periods working at a desk.
Must be able to transport up to 30 pounds at a time.
Must be able to access and navigate each location s facilities.
Occasional bending, stooping, and stretching may be required.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Will be required at times to work outside usual hours of business in order to support servers, systems and services without impeding access to these servers and services during usual business hours. Must be willing to rotate an on-call schedule including evenings and weekends.
Travel
Some travel is expected for this position.
Required Education and Experience
High School Graduate or GED.
Proficiency in Microsoft Windows, Word, Excel and Outlook.
Excellent customer service, verbal and written communication skills and organization skills.
Preferred Education and Experience
Post High School Education or 2 years of related experience.
CompTIA Network+
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$27k-54k yearly est. 26d ago
DoD SkillBridge - Technical Representative
Vets2PM
Technical support representative job in Mississippi State, MS
Mississippi State, MS As a TechnicalRepresentative at CentiMark, you serve as a key liaison between our customers and operations teams, playing a critical role in delivering high\-quality commercial roofing solutions. This position involves a mix of technical knowledge, customer service, and project coordination.
DoD SkillBridge Internship: TechnicalRepresentative
SkillBridge Host Company: CentiMark
SkillBridge Provider: Vets2PM LLC
Location: Mississippi State, MS
Applicants must be active\-duty U.S. Military Members who qualify for the DoD SkillBridge Program.
To Apply:
Go to ************************************************* and complete the SkillBridge interest form.
Return to this posting and click âApplyâ.
CentiMark Corporation, the nationâs leader in the commercial\/industrial roofing industry, has an exceptional opportunity for an entry\-level TechnicalRepresentative to support Sales Representatives.
Job Summary:
Travel to customersâ locations and inspect commercial roofs
Communicate with customers and check roofs for problem areas
Measures commercial roofs and estimate the amount of roofing material and labor needed to re\-roof
Will work closely with the sales force to provide them with accurate information for the creation of proposals for customers
Assist in marketing for new accounts
Candidate Requirements:
Computer skills (proficient in MS Word, Excel and Bid Estimating Software)
General construction, roofing and\/or construction sales experience
A valid driverâs license in good standing
Able to climb up & down ladders to minimum heights of 25 feet
Preferred experience:
\- Experience with commercial roofing systems: THERMOPLASTIC, BUR, METAL, EPDM, TILE, SPF FOAM and COATINGS preferred (training provided for SkillBridge Candidates)
\- College Degree in Construction Management or similar preferred\/not required
Potential Employee benefits:
2 Health Insurance Plans:
Free âCore Planâ â Free Medical & Dental
âBuy Up Planâ â Features a lower deductible for Medical
Vision Plan
Free Life Insurance
Traditional 401K with Company Match
Roth IRA with Company Match
Flexible Spending Account (FSA)
Free Employee Stock Ownership Program (ESOP)
Company Vehicle & Fuel Card
Paid Holidays and Vacation
CentiMark Corporation has been in business for over 57 years and has 100 offices across the country with over 3,500 employees. We are looking for people who want to contribute to a great team. Successful candidates must demonstrate initiative, a good work ethic, and attention to detail. We provide on\-the\-job training, benefits and room to grow.
CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace \- EOE (M\/F\/V\/D) \- E\-Verify Employer
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$55k-110k yearly est. 60d+ ago
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