Technical support representative jobs in Montana - 540 jobs

We are looking for a Customer Service Representativeto join the team at our location in Kalispell, MT. Previous waste experience would be a huge plus ! This position is full time and the schedule is Monday - Friday 7:00AM - 4:00PM. Starting wage is $20.00/hour. We also offer great family benefits, 401k with a company match, paid vacation, etc. DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints. Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. WORKING CONDITIONS AND PHYSICAL EFFORT: Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards. Also, long periods spent sitting, typing, or looking at a computer screen are common. MINIMUM JOB REQUIREMENTS: Ability to read, write, comprehend and communicate in English. 2 years of Customer Service experience in a high call volume atmosphere. Experience with MS Word, Excel, and Email preferred . Typing and 10-key skills are required. Excellent organization and communication skills. Ability to analyze and solve problems. Gather data, compile information, and prepare reports. College degree strongly preferred. Collections experience strongly preferred. To be considered for any of our current openings you must complete an application at ************************ . Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)

School ERP Pro is a software solution designed to meet the financial needs - payroll, human resources, general ledger, fixed assets, and accounts receivable - in school districts in 30 states across the country. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product. Responsibilities * Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved. * Analyzes data reports, forms, and web technologies commensurate with level of training and understanding. * Determines whether to resolve issues personally or to refer to a more experience team member. * Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations. * Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s). * May assist with writing estimates for software modification specifications and documentation of support processes. * May submit client issues to development team for resolution as needed. * Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required. * May create or enhance documentation throughout the support process. * Commits to expanding technological skills and knowledge of the Tyler products. * Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies. * Performs other duties as assigned. Qualifications * Bachelor's degree in Accounting/Finance or related field or equivalent experience. * Experience with Accounting, Finance and/or Payroll preferred * Excellent interpersonal skills. * Effective decision making and problem solving skills involving troubleshooting basic to moderate issues. * Strong organizational skills. * Effective analytical ability, particularly in a technical environment. * Excellent written and verbal communication skills. * Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. * Knowledgeable with Microsoft Office. * Knowledge and understanding of software development tools a plus.

Technology/Computer Technician IT Helpdesk Technician East Helena Public Schools Reports to: IT Director, Superintendent Employment Type: Full-time, twelve months per year, standard schedule as needed to successfully meet goals and objectives. Students Served: 2000 Staff Supported: 250 Position Summary: The IT Helpdesk Technician provides the first level of technical support for all district staff and students, ensuring the smooth and efficient operation of all school technology. This role requires a patient, methodical, and customer-service-oriented individual to diagnose and resolve a wide range of hardware, software, and network issues in a K-12 environment. The technician will serve as the primary point of contact for all technology-related inquiries and play a key role in supporting educational and administrative functions. Essential Duties and Responsibilities: First-Level Support: Serve as the initial point of contact for technical support requests via phone, email, in-person visits, and a service call tracking system. Troubleshooting & Resolution: Diagnose and resolve basic to routine hardware and software problems for devices including desktop computers, laptops (Windows/Mac/Chromebooks), tablets (iPads), printers, and other peripherals. Ticket Management: Accurately log all service requests into the district's ticketing system, document diagnostic steps and solutions, prioritize issues, and escalate more complex problems to the appropriate higher-level support staff. Account Management: Perform basic user account management tasks, including creating accounts for new staff/students, resetting passwords, and managing access permissions for various systems (e.g., G Suite, Office 365, student information systems). Hardware Management: Assist with the installation, configuration, deployment, and inventory management of new computer equipment and software, and coordinate warranty repairs with vendors. Classroom Technology Support: Provide support for classroom A/V equipment, including interactive whiteboards/Smartboards, projectors, document cameras, and other instructional technology tools. User Training: Provide one-on-one or small group training to staff and students on the proper use of district technology and new software applications, translating technical language into easy-to-understand terms. Maintenance: Perform minor and preventive maintenance on equipment, such as replacing printer ink/toner cartridges, and ensuring computer labs and carts are in working order. Event Support: Assist with technology setup and support for school events, meetings, and student device deployments. Documentation: Create and maintain technical documentation and user manuals for various systems and common issues. Qualifications and Skills: Education/Experience: High school diploma or equivalent required; Associate's degree in a related field or relevant technical certifications (e.g., CompTIA A+) highly desirable. Previous experience in a helpdesk or customer service environment is preferred. Technical Skills: General knowledge of computer operating systems (Windows, Mac OS, iOS, Chrome OS), hardware components, and common educational and office software (Microsoft Office, Google Workspace). Basic understanding of networking concepts (TCP/IP, Wi-Fi) is also required. Problem-Solving: Strong analytical and problem-solving skills with the ability to diagnose issues efficiently and implement effective solutions. Communication: Excellent verbal and written communication skills, with the ability to communicate effectively and patiently with non-technical users, including students and staff. Interpersonal Skills: A high degree of patience, empathy, and strong customer service skills. Must be respectful, dependable, honest, and able to maintain confidentiality. Physical Demands: Ability to lift and carry moderately heavy computer equipment (up to 40 pounds), stand, walk, bend, stoop, and occasionally work on a ladder. Other Requirements: Must pass a pre-employment background check and possess a valid driver's license for travel between district locations if required. Working Conditions: Work is generally performed indoors in an office and school environment. The role involves balancing routine maintenance and urgent technical issues, requiring adaptability and effective time management skills. Additional Duties: Performs other related duties, as assigned. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.

Responsible for the support of the medical instrumentation and certain communication systems used within Livingston HealthCare. This position requires a high degree of skill in the use of test equipment, schematics and service manuals. Specialized training and experience on Radiology, Laboratory, or Communication equipment utilized within Livingston HealthCare required. Schedule: 1.0FTE (40 hours) Mon-Fri Call Required Compensation: $30.07/hr + DOE Robust Benefits Package ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: Perform predictive maintenance, electrical safety inspections, and complex repairs on medical instrumentation and the following communication systems: Telecommunications, Nurse Call, Paging, and RF/Two Way Radio Communications. Complete requisitions and orders for repair parts and department supplies. Coordinate repairs with outside firms. Responsible for maintaining knowledge of disaster/emergency procedures and plans as they pertain to medical equipment and communication systems. Present staff training sessions and in-services. Participate in the selection of new clinical systems and equipment. ADDITIONAL RESPONSIBILITIES: Supervise the work performed by BMET I, BMET II, and BMET III positions as needed. Perform other duties as assigned or needed to meet the needs of the department/organization. This position may be required to work varying shifts, weekends or holidays. QUALIFICATIONS (Required): High School graduate or equivalent. Associates Degree in Electronics or Biomedical Equipment Technology. An understanding of Electronic and Biomedical Test Equipment. 6 years of experience as a Biomedical Equipment Technician or equivalent work experience. Manufacturer training and/or advanced knowledge on Radiology, Laboratory, or Communication equipment used within Livingston HealthCare. ADDITIONAL DESIRABLE QUALIFICATIONS: Mature personality, sense of responsibility and integrity. Attention to detail. Positive attitude and flexibility during routine workday. Team player and cooperative with other personnel. Well groomed, tactful, patient, pleasant, and customer focused. Strong verbal and written communication skills.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

General Statement of Duties / Distinguishing Features of the Class If you are ready to keep our Butte-Silver Bow community connected and moving forward, apply today. As a Computer Systems Support Specialist, you'll play a vital role in supporting the technology that powers every corner of the City-County. From ensuring reliable network connections to supporting desktops, laptops, tablets, printers, and servers, your expertise will help our employees serve the public with confidence and efficiency. In this role, you'll dive into troubleshooting, analysis, research, and creative problem-solving-making each day a chance to strengthen the systems our community depends on. Your work keeps people connected, services running, and progress possible. This position is covered under a Collective Bargaining Agreement between the City-County of Butte-Silver Bow and the Teamsters, Local No 2-IT. ************************************************** Examples of Essential Work (Illustrative Only) * Diagnoses PC and network problems and takes appropriate action based on findings. * Consults with City-County personnel on information technology needs and provides appropriate solutions to meet the stated goals and objectives. * Provides technical support for City-County personnel in the use of local resources and first-level support for networked resources. * Installs, configures, and maintains all computers (including laptops and tablets); * Sets up new computers with optional equipment and network connections according to City-County policies and procedures. * Maintains City-County network user accounts according to stated policies and procedures. * Orients and trains new City-County personnel on technology policies and procedures. * Performs preventative maintenance of PC equipment. * Installs and tests new and/or updated PC software/hardware. * Advises and assists other City-County personnel as necessary to maintain end-user service. * Performs additional related work as required. * Performs all duties and work assignments in a safe, healthy, and environmentally sound manner. Specifically, complies with the Health & Safety Program; maintains work area in a safe and orderly manner; identifies and reports unsafe conditions; reports all accidents; wears required personal protective equipment; and attends safety-related meetings, training sessions, fit testing, etc. * Performs all duties and work assignments in compliance with project quality requirements. * Acts responsibly and ethically, and in conformance with generally accepted business, occupational, and professional standards. * Performs other duties as assigned. Required Experience, Training, Knowledge, Skills, and Abilities * Knowledge of word processing and spreadsheet applications. Knowledge of troubleshooting and problem-solving, client relations skills, requirement assessment and analysis, project management methodology, and principals of Information Technology Interface Library (ITIL). * Ability to multitask and work cooperatively with others. Effective verbal and written communication skills. * Technical knowledge of the operations and maintenance of computers, preferably in a networked environment. * Technical knowledge of current City-County computer operating systems. * Knowledge of industry standard computer software and hardware technologies. * Knowledge of industry standard business applications, such as Microsoft Office. * Working knowledge of new and emerging information system technologies. * Working knowledge of public sector information system policies, practices, and procedures, such as HIPAA, FIPS140-2 and CJIS. * Knowledge of City-County departmental functions, procedures, policies and organization. * Good knowledge of accounting and mathematical equations for end-user application assistance as well as budget development. * Skilled in listening and understanding the information system needs of City-County departments and employees. * Exceptional interpersonal communication skills. * Ability to effectively communicate verbally and in writing, technical information to both a technical and non-technical audience. * Ability to teach and encourage others to learn and adopt new practices and procedures to effectively accomplish work objectives. * Ability to establish and maintain mutually beneficial working relationships with department and division heads and City-County employees, as well as outside organizations and vendors/service providers. * Ability to assist in the installation, configuration, and maintenance of computers and networks. * Ability to quickly learn and adapt to new technology as it relates to the ever-changing business requirements of the City-County and its citizens. * Ability to maintain strict confidentiality of City-County business and information. Acceptable Education, Experience and Training * Bachelor's degree in applicable field or equivalent combination of education and experience. * Three years of related network experience. * Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work. Required Special Qualifications * Must possess a current Montana Driver's license or have the ability to obtain one within a reasonable period of time after employment. * Must be a resident of Butte-Silver Bow during employment according to Butte-Silver Bow Ordinance: "2.08.010 Residence during employment. From and after October 1, 1979, all employees of the local government of Butte-Silver Bow shall be bona fide residents within the boundaries of Butte-Silver Bow during the period of their employment by the government of Butte-Silver Bow. (Ord. 85 § 1, 1979)" Essential Physical Abilities * Clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to communicate well with other City-County department and division heads, employees, and representatives of other organizations to determine computer information systems related needs and problems and to discuss potential solutions. * Sufficient vision, with or without reasonable accommodation, which permits the employee to perform hardware maintenance procedures, and to produce and review a wide variety of documents, correspondence, reports and related materials in both electronic and printed form. * Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a keyboard, perform hardware maintenance procedures, produce hand-written materials and notations and transport computer equipment from one location to another. * Sufficient personal mobility, with or without reasonable accommodation, which permits the employee to visit various other workstations in the City-County. Additional City-County information The City-County is an Equal Employment Opportunity Employer. It does not discriminate on the basis of race, color, religion, sex, age, national origin, physical disability, or veteran status. This job description is a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities. Tasks and duties of the employee may differ from those outlined above.

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Job Opportunities: Content Moderators or Customer Support Roles or Social Media Manager We are recruiting for permanent positions with various companies in Europe. Opportunities Available Portugal (Porto or Lisbon): Work as a Content Moderator or Customer Support Agent or Social Media Manager with accommodation and meals provided. Greece, Bulgaria, and Malta: work in customer support, with the flexibility to live in any city or island. All expenses are covered, which is ideal for couples or individuals seeking a peaceful lifestyle. Requirements A diploma and at least B2-level English proficiency Jobs primarily conducted in Italian or French Similar roles are available for candidates with C1 level Italian, Swedish, Romanian, or Nordic languages (double salary for Nordic languages) What We Offer No upfront payments Paid training Permanent contracts Relocation paid Accommodations included Eligibility European passport or residency in the working country For more information, leave a comment or email *****************************

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Requirements Talents, skills, and abilities: Requires a Bachelor's Degree in Computer Science or a related field, or equivalent experience. Well documented work-related history noting skills, knowledge or experience in information technology. A Valid Montana Driver's License and clean motor vehicle record required Knowledge, skills, and a well-documented work history in information technology and computer science. Knowledge of electronic equipment, hardware, software, applications. Excellent verbal and written communication skills. Experience within Microsoft 365 environment. Excellent Microsoft Office Skills. Benefits: AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE's benefits include: Annual raises Tuition Reimbursement Health Insurance Dental/Vision Insurance 401(k) with company match Life Insurance Wellness programs Generous paid time off We are proud to be an equal opportunity employer.

Responsibilities Peraton is hiring Customer Technical Specialist's to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT-related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities. * The position requires on-site work at our Billings, MT location. * Must be willing to travel up to 75%. Day to Day Work Responsibilities: * Provide hands-on technical support for a wide range of IT and network systems including: * Cisco switches, fiber backbones, and network infrastructure * Desktops, laptops, tablets, printers, scanners, and peripherals * Communication equipment (VoIP phones, cell phones, VTC units) * Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks * Troubleshoot and resolve hardware, software, and network issues both remotely and in-person. * Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals. * Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications. * Log and manage updates through a ticketing system, maintaining accurate asset and configuration records. * Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current. * Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. * Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments. * Provides technical support for end user devices, hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies. * Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities. * Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment. #TSAImpact Qualifications Basic Qualifications: * Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience. * U.S. Citizenship must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance. * Experience with desk-side IT support. * Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) Preferred Qualifications: * Relevant DHS focused experience * A+ Certification * Network+ Certification * Cisco & Microsoft Certifications * Ability to install Cisco switches and complex fiber backbone interconnectivity. * Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. * Ability to communicate in a professional manner with senior executive government staff. Physical Requirements: * Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment. * Ability to lift 40-50 pounds when installing IT equipment. * Ability to push/pull carts to transport equipment. * Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches. * Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools. * Required to have close visual acuity to perform activities such as viewing a computer terminal. * Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $30,000 - $48,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

We seek a business-oriented IT Service Desk Technician with a customer service focus to support our dynamic organization. You will provide remote and onsite technical support in this role, ensuring that IT services align with business needs and objectives. You will be vital in minimizing downtime, resolving technical issues promptly, and providing seamless IT operations that enable business productivity. Your responsibilities will include troubleshooting a broad range of hardware, software, and network issues, supporting system implementations, and contributing to the continuous improvement of IT services. We are committed to providing the best IT support, and your role is vital to this mission. You will work closely with end-users and various teams to ensure that IT solutions support and enhance business goals. Requirements: Proven experience in IT support, focusing on aligning IT services with business objectives. Strong technical knowledge of Microsoft OS and productivity tools, standard business software, and networking fundamentals. Experience with Active Directory, remote access tools, and system setups. Excellent communication and interpersonal skills with a customer-first approach. Ability to prioritize tasks in a dynamic, business-driven environment. Work with moderate supervision. Possess or obtain HDI SCA certification within six months. Key Responsibilities: Deliver remote and onsite technical support to resolve issues quickly, minimizing disruption to business operations. Ensure IT services align with business objectives and support productivity and efficiency. Collaborate with cross-functional teams to ensure IT solutions are aligned with current and future business needs. Manage and resolve service desk tickets, escalating issues as needed to maintain service continuity. Assist with system installations, configurations, and updates to meet evolving business demands. Provide clear communication and top-tier customer service to ensure positive user experiences. Maintain accurate documentation of issues, solutions, and service desk processes for continuous improvement.

About the role Responsible for repairing, maintaining, upgrading, and installing computers and related peripheral equipment. Performs diagnostic testing to determine the source of problems and makes necessary repairs. Ensures preventive maintenance schedules are followed. Maintains activity logs and completes data backups. Assists credit union personnel as required. Efficiently handles installation of new systems and equipment. Maintains testing equipment and repair tools. Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assists IT Manager or VP of IT in researching, planning, and implementing new technologies to improve member access and staff efficiency. What you'll do Gathers information from users detailing equipment problems with servers, computers, and scanning equipment. Operates equipment to check reported problems or errors. Assumes responsibility for troubleshooting, analyzing problems, and making repairs on computers and peripheral equipment. Performs routine preventive and diagnostic procedures and maintenance on computers, systems, and peripheral equipment. Follows manufacturer's recommended schedule of maintenance. Assumes responsibility for testing and deployment of all applicable OS and software patches for servers and workstations (both Microsoft and third party). Establishes a process for relevant pre-deployment testing and maintains an installation schedule that doesn't impede other network tasks, such as automated server backups. Analyzes cabling requirements and arranges for or installs cabling and patch cables as needed. Actively tries to minimize downtime of network or systems to ensure high standard of service to employees and members. Assumes responsibility for setting up and installing new systems, servers, computers, and equipment and for performing upgrades on existing equipment. Replaces defective parts or makes repairs as necessary to solve problems, and tests machines after repairs are made to ensure adequate problem resolution. Assist in assessment, coordination, and installation of building security to include alarms and surveillance systems. Oversee IT-related training for all credit union staff to include annual security training. Keeps management informed of department activities and of any significant concerns. Attends and participates in meetings as required. Completes reports, records, and other documentation as required. Ensures Department work areas are clean, secure, and well maintained. Embodies the Park Side Pillars of Pride, Purpose, Professionalism and Passion. Performs other job-related duties as assigned. Qualifications A high school education or equivalent. Two or more years of similar or related experience preferred.

The IT Support Tech is responsible for supporting the day-to-day IT operations of Billings Flying Service (BFS). The IT Support Tech shall be responsible for responding to IT systems issues presented by BFS employees through the IT Help Desk support ticketing system, email, and phone contacts. This position will also provide support of IT projects, technology builds, and all technical systems at BFS. This position provides an opportunity to be a part of a fast-growing aerospace company that encourages employees to be creative, entrepreneurial, and take action to find solutions to problems. DUTIES AND RESPONSIBILITIES Gathering and triaging employee requests for IT support. Responding to IT support requests in a timely manner. Interfacing and communicating with BFS users to assist with resolving IT related problems or technology builds. Gathering information and examining problems from multiple angles to find and implement the most suitable solutions. Walking employees through step-by-step resolutions via phone, email or in person. Physical setup, configuration and support of computers, printers, mobile devices, and all other IT related equipment. Installing software updates and upgrades, firmware updates, new software installs and other software support. Onboarding new employee technical setups. Reclaiming and decommissioning IT devices for employee terminations. Researching and sourcing the most efficient procurement of any needed IT equipment. Researching and presenting options for BFS IT to increase efficiency, productivity or quality of services or equipment. Requirements SKILLS AND ABILITIES Demonstratable knowledge of IT systems such as computer systems, security, network and systems administration, databases and data storage systems, and phones systems. Current knowledge of technology and recent innovations in IT. Be able to provide technical solutions to problems related to both hardware and software applications that arise in office settings. (Desktops, laptops, printers, monitors, servers, label printers, copiers, surveillance equipment) Enjoy hands on problem solving that could involve troubleshooting complex problems in an advanced, secure technology platform. Operational knowledge of computer, network, server, and security equipment, and how all fits together. Be able to work with minimal supervision with good decision-making skills. Enjoy taking ownership of projects and issues, working hands on to accomplish tasks. Be able to learn new information, skills, and ideas to complete projects and tasks as required. Ability to read, analyze and interpret technical procedures, schematics, and other technically oriented documents. Work with enterprise software such as Microsoft Windows, Microsoft Office Suite, Enterprise Resource Planning software, and networking software. The ability to understand and follow instructions and the ability to concentrate is required. Excellent written, verbal, communication, and interpersonal skills. Requires the ability to handle multiple priorities at the same time and the ability to follow through on all tasks assigned. The ability to get along with others or to be part of a team. Regular attendance at the worksite. EDUCATION and/or EXPERIENCE Associate's degree in information technology, or computer/technology, or equivalent field is preferred; work experience or combination of work and education may be substituted. Previous experience in a technology role is preferred. Experience with government security requirements compliance and other cybersecurity standards is an asset. Must be a U.S. Citizen. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. WORK ENVIRONMENT/PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work performed in an office and factory settings. Exposure to shop environment such as noise, dust, odors, and fumes. Occasionally required to lift up to 50 lbs. Regularly required to sit, stand, bend, reach and move about facilities. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Billings Flying Service provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity. Benefits Full time employment (Mon-Fri, 8:00 AM to 5:00 PM) with competitive compensation based on experience and credentials. Medical, dental and vision insurance. 401K with up to 4% company match. 16 paid holidays per year.

Job Description North Elevation Technology Service of Billings, MT is looking to hire a full-time IT Support Desk Technician / Level 2. Are you ready to take your career to the next level with a growing company? Do you have communication and interpersonal skills equal to your analytical skills? If so, please read on! This IT Support Desk Technician / Level 2 position earns a competitive wage, based on experience and qualifications. We also offer great benefits, including performance-based incentives, employer-paid medical insurance, a SIMPLE IRA, paid holidays, 2 weeks of paid time off (PTO), paid sick leave, a casual work environment, and fun company culture. If this sounds like the right help desk opportunity for you, apply today! ABOUT NORTH ELEVATION TECHNOLOGY SERVICE As a locally-owned managed services provider since 2008, we serve small to mid-sized businesses in the Billings, MT region. We don't advertise; we have built our clients via word of mouth based on our reputation and continue to experience great growth. As we remove the barriers and put technology to work for our clients, they see the benefits of greater efficiency and increased profits. We don't use pre-packaged, one size fits all solutions but we tailor our solutions to their businesses. In order to hire staff that will put in the effort to really understand our clients' businesses and develop relationships with them, we offer competitive pay, incentives, generous benefits, and a friendly work culture. A DAY IN THE LIFE OF AN IT SUPPORT TECHNICIAN / LEVEL 2 As an IT Support Desk Technician / Level 2, you play a key role as the main contact for our customer base. You are responsible for maintaining the functionality of their software systems and networks, providing help desk support as well as implementing hardware and software solutions. You provide onsite day-to-day support of their IT assets, including installing or upgrading hardware and software. You are a troubleshooting extraordinaire who can resolve network, server, workstation, and software problems. While your technical skills are important, your ability to develop and maintain strong professional relationships with our clients is equally important. You are conscientious about carefully documenting any work you do and the changes you make. Your ability to listen to our clients' needs and help them feel heard and valued as you meet their IT needs is invaluable, not only to them but to our success as a company! You love the challenge and variety inherent in your job and that it taps into both your technical and people skills. QUALIFICATIONS FOR AN IT SUPPORT TECHNICIAN / LEVEL 2 Experience with the installing, troubleshooting, upgrading, migrating, and/or administration of: Current Microsoft desktop operating systems Current Microsoft server operating systems Active Directory, Group Policy, and PowerShell Microsoft Exchange and Office 365 Virtualization technologies including VMWare and Hyper-V DNS, DHCP, subnets, routers, and wireless Do you have a passion for learning all things IT? Can you work independently? Do you enjoy working closely with customers in a team environment? Are you able to manage deadlines and prioritize tasks effectively? Are you trustworthy, discreet, and respectful of confidential information? If so, you might just be perfect for this IT Support Desk Technician / Level 2 position! WORK SCHEDULE This full-time help desk position typically works Monday - Friday, 8:00 AM - 5:00 PM. READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this help desk position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 59106 Job Posted by ApplicantPro

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Medical Office Call Center needs 1 year medical insurance or medical office experience. Medical Office Call Center requires; Computer system experience with data entry and database documentation knowledge. Call center or professional office experience. Positive and energetic attitude. Ability to communicate clearly and confidently. Ability to multi-task and manage time effectively. Attention to detail, grammar, and spelling accuracy. Medical Office Call Center duties: Responds to Montana member inquiries in a call center environment using standard scripts and procedures. Gathers information, assesses caller needs, research and resolves inquiries and documents calls. Provides clear and concise information regarding member eligibility status, passport provider change and member benefits. Follows documented policies and procedures including call handling and escalations. Overall acts as an advocate for the Medicaid members to ensure their needs are met.

Job DescriptionDescription: JOB TITLE: Client Support Specialist REPORTS TO: Program Manager STATUS: Non-Exempt/Full-time Under the direction of the Program Manager, the Client Support Specialist serves as a primary point of contact for guests, ensuring a safe, welcoming, and structured environment. This position supports the delivery of internal and external services, assists guests with intake and program engagement, and helps maintain the efficient and secure operation of the shelter facility. ESSENTIAL FUNCTIONS Serve as the initial point of contact for new guests and re-entries. Assist Guests with enrollment, renewal, and redetermination for public benefits including Montana Medicaid/Medicare and SNAP (Supplemental Nutrition Assistance Program), CSS does not determine eligibility, make benefit determinations, or provide legal advice. Support Guests in completing housing applications, including emergency shelter transitions, transitional housing applications, permanent supportive housing, and other housing resources as available. Welcome guests, provide facility tours, and introduce them to staff and programs. Complete full intake, initial needs assessments, and required documentation. Explain MRM programs, expectations, schedules, rules, and policies. Coordinate with Education and Program staff to enroll guests in appropriate services and classes. Assist guests with benefits applications, referrals, and obtaining required documentation (e.g., ID, birth certificate, Social Security card). Support guests in accessing healthcare services, including scheduling appointments, tracking follow-ups, and arranging transportation when necessary. Participate in goal plan reviews and monitor guest progress. Address guest concerns, behavioral issues, and escalations in collaboration with the Program Manager. De-escalate crises and intervene in interpersonal conflicts using trauma-informed practices. Maintain accurate and timely records in the client management system. Assist with guest celebrations and special events as directed. Provide transportation for guests when authorized, properly licensed, and in compliance with MRM vehicle use and insurance policies. (subject to licensure and policy). Respond appropriately to emergencies (fire, accidents, facility issues). Support Direct Care Staff with rule compliance, sleeping assignments, and screening procedures. Provide spiritual guidance, prayer, and faith-based support when requested. Participate actively in staff meetings and team collaboration. Perform other duties as assigned. Requirements: SKILLS AND QUALIFICATIONS Committed Christian with a heart for ministry serving individuals experiencing homelessness, addiction recovery, and mental illness. Ability to model the teachings of Jesus Christ with compassion, discernment, and professionalism. Strong interpersonal, communication, and conflict-resolution skills. Ability to remain calm and think clearly in crisis or high-stress situations. Ability to multitask, follow instructions, and work collaboratively. Working knowledge of security protocols and facility safety practices. Proficient with basic computer systems and Microsoft Office applications. Excellent customer service skills and respect for individual dignity. Ability to contact and coordinate with emergency services as needed. CPR/First Aid certification preferred. Experience in human services, nonprofit, or ministry settings preferred. Knowledge of substance use disorders and mental illness is beneficial. WORK CONDITIONS / PHYSICAL REQUIREMENTS Ability to climb stairs multiple times per shift. Ability to lift up to 50 lbs. Work environment may include strong odors and regular interaction with individuals experiencing intoxication, addiction, mental illness, or homelessness. EDUCATION & EXPERIENCE Bachelor's degree or equivalent experience preferred. Previous ministry experiences preferred. Nonprofit and/or social service experience preferred.

Job DescriptionDescription: Our Billings, Montana office is currently seeking Client Support Specialists. The Client Support Specialist plays a vital role in delivering compassionate, high-quality service while supporting both the Intake and Litigation departments. This position requires adaptability to meet evolving needs and includes responsibilities such as responding to client inquiries, conducting intake interviews, verifying eligibility, completing client questionnaires, retrieving and organizing documentation, and guiding clients through legal processes with clarity and care. KEY RESPONSIBILITIES: Respond to incoming calls and messages, ensuring clients feel heard, respected, and supported. Conduct interviews and complete intake forms to gather and verify client information. Determine client eligibility based on established criteria. Clearly explain legal processes and resources. Facilitate timely completion of contracts and forms, including obtaining required signatures. Provide ongoing reassurance to clients to maintain trust and satisfaction. Follow up to ensure all documentation and required steps are accurately completed. Maintain adherence to company standards and intake procedures for consistent service quality. Identify and suggest improvements to enhance client experience and operational efficiency. Collaborate with intake or litigation support team and management to achieve performance goals. Participate in regular training sessions to stay informed on campaigns and procedures. Perform other tasks as required by management, ensuring a flexible approach to various needs. KEY SKILLS: Demonstrates strong customer service, interpersonal, and verbal communication skills to effectively engage diverse clients, explain processes, and gather accurate information with empathy and cultural sensitivity. Maintains strict confidentiality, exercises sound judgment in assessing eligibility, and handles sensitive information with professionalism and discretion. Works both independently and as part of a team to achieve goals, support process improvements, and communicate effectively in group settings. Delivers high-quality, accurate documentation by following established procedures and organizational standards with attention to detail and follow-through. Stays flexible and proactive when responding to shifting priorities, managing multiple tasks, and anticipating departmental needs. Produces clear, well-edited written materials for documentation and internal communication, adapting messaging as needed. Embraces continuous learning and development, quickly adapting to new tools, procedures, and campaign requirements. Takes ownership of work, learns from feedback, and makes informed decisions using available information. MINIMUM QUALIFICATIONS: Must be at least 18 years of age or older. Working knowledge of Microsoft Office Suite, Adobe, and other similar software. Must be able to read, comprehend, and follow written and verbal instructions. PHYSICAL REQUIREMENTS: Prolonged periods of sitting. Perform repetitive tasks such as typing and clicking. Must be able to lift and move light items up to 20 pounds at times. Must be able to bend, reach, push, pull, lift, and sit. The physical demands are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. BENEFITS: The company offers a comprehensive benefits package including: Medical, dental, and vision. Voluntary life, accident, critical illness, hospital indemnity, and short-term disability. Vacation, sick and floating holidays. Employee assistance program. Paid parental leave. 401(k) retirement plan. DISCLAIMER: This is not meant to be an all-inclusive list of duties and responsibilities for this position but constitutes a general definition of the position's scope and function. EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. If you require a reasonable accommodation to complete the application or interview process, please contact us at ****************************** . Requirements: