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Technical support representative jobs in Nevada - 1,328 jobs

  • Customer Service Representative

    Teksystems 4.4company rating

    Technical support representative job in Las Vegas, NV

    As a Customer Service Representative, you will be the first point of contact for our clients. You'll play a key role in ensuring a smooth and supportive experience by answering questions, resolving concerns, and guiding clients through our tax resolution process. Key Responsibilities Handle inbound and outbound calls with professionalism and empathy Respond to client inquiries via phone, email, and chat in a timely manner Maintain accurate client records in our CRM system Schedule appointments and follow up on documentation Collaborate with tax professionals and case managers to ensure client satisfaction Educate clients on our services and next steps in their resolution process De-escalate concerns and provide solutions with a customer-first mindset Qualifications 1+ year of customer service experience, preferably in a financial or tax-related field *Skills* Customer service, tax, administrative support, Customer support *Top Skills Details* Customer service,tax,administrative support *Experience Level* Entry Level *Job Type & Location*This is a Permanent position based out of Las Vegas, NV. *Pay and Benefits*The pay range for this position is $45000.00 - $50000.00/yr. health and dental benefit offerings, PTO, Sick pay *Workplace Type*This is a fully onsite position in Las Vegas,NV. *Application Deadline*This position is anticipated to close on Jan 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $45k-50k yearly 6d ago
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  • Computer Field Tech Position- Reno NV

    BC Tech Pro 4.2company rating

    Technical support representative job in Reno, NV

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 9d ago
  • IT Operations Specialist

    Vertex Sigma Software 4.7company rating

    Technical support representative job in Las Vegas, NV

    We are seeking a highly motivated and detail-oriented IT Operations Specialist to support our Technical Operations team within a dynamic and fast-paced Fusion Center environment. This role is based on-site in the Spring Valley area of Southwest Las Vegas and is instrumental in capturing, analyzing, and documenting key operational workflows and dependencies. Key Responsibilities: • Shadow multiple operations team members to observe day-to-day workflows and system interactions • Document processes, dependencies, bottlenecks, and pain points in current technical operations • Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows • Assist in developing process improvement recommendations and operational documentation • Provide technical feedback and support where appropriate, aligning with operational goals • Communicate findings effectively to both technical and non-technical stakeholders Shifts: You will initially work during the Day, Monday-Friday 10am-6:30pm. However, the shift will eventually transition to one of the four designated shifts: Sunday - Thursday: 10:00AM - 6:30PM (Days 8hx5d) Sunday - Thursday: 5:30PM - 2:00AM (Nights 8hx5d) Tuesday - Saturday: 10:00AM - 6:30PM (Days 8hx5d) Tuesday - Saturday: 5:30PM - 2:00AM (Nights 8hx5d) Requirements Required Qualifications: • Strong analytical and documentation skills • Excellent communication and interpersonal skills • Ability to work independently and collaboratively in an on-site, high-security environment - Prior experience in at least two of the following technical domains: • Real-time technical operations • Advanced TCP/IP networking • Cellular networks • AWS cloud computing • Kubernetes • Windows workstation support Preferred Qualifications: • Experience in an operations center, NOC/SOC, or similar real-time support setting • Familiarity with network monitoring tools, cloud-based diagnostics, or infrastructure automation • Experience interacting with DevOps or Infrastructure teams in a production environment • 5+ years of experience Work Environment: • This position is on-site at a secure facility in the Spring Valley area of Southwest Las Vegas • Must be able to pass background screening and comply with facility access requirements Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Retirement Plan (401k, IRA)
    $67k-94k yearly est. Auto-Apply 60d+ ago
  • ITS Sr Technology Support Specialist

    Lithia & Driveway

    Technical support representative job in Las Vegas, NV

    Dealership:L0105 Lithia Home Office Lithia & Driveway | ITS Technology Support Specialist Travel Required Compensation: The full salary range for this position is $70,000-$105,000 annually. The anticipated starting pay for this role is $70,000-80,000, based on factors such as skills, experience, and internal equity. Final compensation will be determined through the interview process and in accordance with applicable pay equity and transparency laws. The Technology Service Operations group utilizes ITIL methodologies, which is the concept of IT governance, determining best practices and responsibilities, coupled with the greatest possible user and customer satisfaction, to achieve the organizations objectives. This position is responsible for providing quality technical support and customer service to all customers of the organization. It will include frequent communication with senior executive personnel, vendors, internal team members, store users/personnel and external resources. The primary focus of this individual will be to support all Lithia & Driveway, Inc. (LAD) stores companywide. The individual in this position will work in a service desk / call center environment troubleshooting software/hardware issues, performing break/fix tasks, move-add-change tasks and receiving and processing calls/tickets. This individual will also be expected to innovate and apply skills and knowledge to improve work processes and streamline the efficiency of the Department. Customer Services skills, attention to detail and organization skills will be highly valuable at every level of this position. What You'll Do: Provide Tier 2 / advanced technical support for Lithia & Driveway stores companywide Troubleshoot hardware, software, networking, mobile, and telephony issues Serve as an escalation point and provide VIP/white-glove support when needed Manage Major Incidents and ensure timely resolution Identify opportunities to improve processes and implement automation Create and maintain documentation for processes, procedures, and troubleshooting Mentor and train team members while leading by example Monitor and support your shift, addressing escalations as they arise Travel as needed for onsite support, including potential international assignments What You Bring: 8+ years of IT support experience, ideally in a Service Desk / Call Center environment Strong technical knowledge of Windows, Apple, Networking, Applications, mobile, and telephony systems Understanding of ITIL Service Management principles; ITIL certification preferred Excellent problem-solving, critical thinking, and communication skills Strong attention to detail, adaptability, and ability to prioritize tasks Team player focused on providing exceptional customer service Experience in retail automotive or OEM automotive hardware/software a plus Bachelor's degree in IT or related field preferred, or equivalent education/certifications We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    $70k-105k yearly Auto-Apply 26d ago
  • Technical Support Agent - NV

    CJ Pony Parts 3.6company rating

    Technical support representative job in Las Vegas, NV

    Technical Support Agent - Call Center Employment Type: Full-Time | Non-Exempt Pay: $22 per hour Schedule: Monday to Friday; multiple set schedules available between 8am and 8pm EST Position Summary The Call Center Automotive Technical Support Agent provides expert post-purchase assistance to customers with questions about automotive parts, product installation, and troubleshooting. This role is critical in ensuring customer satisfaction and reducing returns by helping customers identify installation or compatibility issues before replacement or refund. The agent serves as a knowledgeable resource who can guide customers through proper installation steps, confirm part fitment, and resolve technical concerns efficiently and professionally. The ideal candidate will have a strong understanding of automotive parts, particularly for classic and modern Mustangs, and will be responsible for assisting customers in our showroom, handling inquiries, and processing orders both in-person and over the phone. In addition, this role includes supporting our call center, managing work tickets, and handling live chat interactions to ensure exceptional customer experience. Key Responsibilities Respond to inbound customer inquiries regarding purchased automotive parts, including product specifications, installation procedures, and troubleshooting. Assist customers in diagnosing installation issues and provide guidance to ensure correct installation/part usage. Review and evaluate complex return requests to determine if the issue can be resolved without a return (e.g., incorrect installation or misunderstanding of part functionality). Document all customer interactions, technical findings, and resolutions accurately within the CRM system. Collaborate with warehouse, quality, and product teams to report recurring issues, part defects, or installation feedback. Provide product feedback and assist in identifying trends that may indicate product or instruction improvements. Maintain up-to-date knowledge of automotive parts, installation best practices, and catalog systems. Support return authorization processes and ensure all steps align with company policy. Strive to achieve and exceed call center performance metrics, including resolution rate, customer satisfaction, and reduced return volume. Answer customer questions regarding product specifications, availability, and compatibility. Process orders, returns, and exchanges efficiently and accurately at the parts counter. Handle incoming phone calls for the call center, providing expert advice and resolving customer inquiries. Manage work tickets by tracking, updating, and closing them promptly. Engage with customers via live chat to provide real-time support and answer questions. Collaborate with other team members to ensure smooth operations and high customer satisfaction. Stay up to date on product knowledge, new releases, and industry trends. Required Qualifications High school diploma or GED; additional education in automotive technology or a related field is a plus. Minimum of 1 year experience in an automotive retail environment preferred Proficient in Microsoft Office programs. Basic computer skills, including familiarity with inventory management systems and online ordering platforms. Knowledge of automotive part identification, fitment, and installation processes required. Strong knowledge of automotive parts, particularly those related to classic and modern Mustangs. Experience handling customer escalations or return issues preferred. Excellent customer service skills with a focus on delivering a positive shopping experience. Ability to multitask and manage time effectively in a fast-paced environment. Strong communication skills, both verbal and written. Experience with handling phone calls, work tickets, and live chat in a customer service setting. Benefits Hourly Rate: $22.00 per hour, commensurate with experience Paid Time Off Medical, Dental, & Vision Insurance (affordable options) Health Savings Account with company contribution Life & Short-Term Disability Insurance 401(k) Plan with 4% company match and profit sharing Company Paid Holidays Employee Assistance Program Casual dress Who We Are Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of Teamwork, Respect, Customer Service, Integrity, and Innovation. We're proud to be a trusted name in automotive parts and accessories-and we're growing! Equal Opportunity Employer CJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. E-Verify: CJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.
    $22 hourly 9d ago
  • Customer Support Representative

    Self Signup

    Technical support representative job in Las Vegas, NV

    Benefits: Company parties Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance US Drug Test Centers is a nationwide company that supports individuals and companies with their drug testing program, with our Corporate Headquarters located in Henderson, Nevada. We have experienced exponential growth and currently have accounts in all 50 states - we have much to accomplish and need your help to make it happen! We believe our success begins with our highly qualified and motivated staff and we are searching for outgoing, driven individuals who are looking for a long-term career with a team they love. We are looking for exceptional individuals with high energy and outstanding customer service skills to join our team as a Customer Support Representative . Job Description: The Customer Support Representative will assist and manage company accounts and individuals nationwide, specially focusing on random drug testing programs, Department of Transportation programs, on-boarding and client follow up, and more! This position requires an in-depth knowledge of all products and services offered by US Drug Test Centers, including knowledge of Federal DOT Drug Testing, Non DOT Drug Testing, and drug-free workplace programs as well. However, we know not everyone is familiar with our industry so we provide hands-on training and all of the resources that you need to be successful! Because this role plays an essential part in achieving our ambitious customer acquisition and revenue growth goals, we are especially interested in candidates with sales experience. The ideal candidate is confident on the phone, comfortable upselling when appropriate, and skilled at assuming the sale rather than hesitating or taking a timid approach. Strong relationship-building and persuasive communication abilities are key to success in this position. Skills/Requirements: Manage high call volumes Sales or upselling experience preferred Confidence speaking with clients over the phone (not timid or hesitant in closing opportunities) Advanced computer skills Able to work in a fast pace environment Have strong communication skills with the ability to communicate effectively with clients over the phone as well as other team members of different backgrounds and levels of experience Be able to utilize different computer programs simultaneously to obtain, verify and accurately enter customer information in order to process orders Other: A generous benefits package contribution including health, vision, and dental and the opportunity for extensive growth and advancement. Serious applicants only: We are looking for someone who wants a long-term career with significant professional and financial growth. This position is not ideal for someone just looking for a “job”. The sky is the limit in terms of company growth opportunities. Location: 3007 W. Horizon Ridge Pkwy Suite 200, Henderson, NV 89052 Compensation: $24.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $24 hourly Auto-Apply 60d+ ago
  • Technology Support Specialist II, Premier Trust

    Advisor Group 3.9company rating

    Technical support representative job in Las Vegas, NV

    Osaic Careers Technology Support Opportunity in Financial Services Technology Support Specialist II Role Type: Full time (5 days Weekly in Office) Salary: $60,000 - $70,000 per year + annual bonus Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education. Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: ******************************************** Summary: The position of Technology Support is responsible for providing support to department management, trust officers and administrators. The position is also expected to provide support to the Technology Officer in developing and maintaining systems to provide efficiency for daily operations of Premier Trust. Responsibilities: Maintains a thorough working knowledge of all applications on the network Implement network security measures to protect against unauthorized access and cyber threats Manage firewalls, intrusion detection/prevention systems, and access control policies Maintain on premise Windows Server administration Conduct network vulnerability assessments and remediation Plan for future network growth and scalability needs Designing, implementing, maintaining, and troubleshooting an organization's networks, ensuring optimal performance, security, and connectivity by managing hardware like routers, switches, firewalls, and overseeing network infrastructure Develop and maintain the organizations Information Security Policies and Procedures Develop and maintain the organizations Microsoft 365 tenant; Exchange, Intune, Entra, conditional access policies, baseline configurations Ensuring technology standards and best practices are met Assist the Technology Officer to test and maintain disaster and emergency recovery plans Act as a backup to the Technology Officer's daily duties; basic desktop support, system maintenance, liaison to Ergos fka Anexeon, etc. Works with other departments to use new technologies to streamline company policies and rules Evaluates new technology and makes recommendations on technological solutions Respond to routine inquiries and provide effective customer service and assist in resolving problems within given authority Refers problems to appropriate individuals and ensures answers or information is received by inquiring party Ability work independently and in a team environment Maintains strict confidentiality of all records and data received and produced. Complies with Bank Secrecy Act (“BSA”), OFAC Anti-Money Laundering (“AML”), and USA PATRIOT ACT policies and procedures when reviewing trusts. Report any customer suspected of suspicious activity immediately to the BSA/Compliance Officer. Comply with all company policies and procedures, state laws and regulations. Participate in required annual BSA/AML/OFAC and Compliance training. Exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit. Consistently report to work on time; adhere to scheduled breaks; attend all meetings and training as required of the position. Understand business implications of decisions; display orientation to profitability; align work with strategic goals. Treats people with respect; Inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions. Demonstrates knowledge of adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce. Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. Performs the position safely, without endangering health or safety to himself or herself or others, will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standard and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. All other duties as assigned Education Requirements: High School Diploma or equivalent (GED) required. Basic Requirements: Salesforce knowledge is a plus Must be proficient in utilizing various software packages including Microsoft Office, Outlook, Power Point and Excel. Effective communication and leadership skills. Ability to analyze complex problems and identify appropriate solutions. Ability to make rule based and analytical decisions. Ability to organize, prioritize and handle multiple tasks. Ability to conduct training needs analysis. Ability to pay close attention to detail. Ability to maintain complete confidentiality of information Ability to effectively function as a team player Ability to be at work on a regular and predictable basis
    $60k-70k yearly Auto-Apply 60d+ ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Technical support representative job in Carson City, NV

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $87k-115k yearly 42d ago
  • Help Desk Support 1

    Commonwealth Technology Associates 3.9company rating

    Technical support representative job in Henderson, NV

    The Desktop Support 1 position is responsible for providing first level technical support with the installation, maintenance, upgrade, troubleshooting, removal and repair of personal computer equipment, peripheral equipment, computer operating systems, computer software, and telephones. Essential Duties/Responsibilities • Understand and demonstrate the principals of the Company's Mission, Vision and Values. • Provide first line response for users with desktop, laptop, password, connectivity and application issues. • Respond to requests for issues that may require technical assistance to be provided by phone, email and or/using a help desk management system or personal deskside visits. • Escalates more complex and impactful issues to higher level support teams. • Updates system inventory and tracking for desktops, laptops, printers, corporate cell phones and software licensing. • Provides support related to testing and deployment of operating system and application security patches on workstations, laptops. • Setup new hires with needed hardware, software, tokens, etc. Terminate employees per company policies & procedures. • Works assigned tickets, vulnerabilities and patching as assigned. • Troubleshoot and provide solutions to hardware and software problems. Install, upgrade, repair, and remove hardware and software as necessary. • Develop and present application and user documentation and training for supporting departments across the organization. • Acts as a liaison between customer and technical escalation points within the IT team. • Install application software necessary to complete job functions. • Update and maintain standard operating procedures on software and hardware deployments, account administration, and helpdesk tasks. • Recommend equipment upgrades to environment as business needs dictate. • Assist in projects as assigned by IT management. • Comply with policies and procedures as required. Minimum Requirements (Education & Experience) • 0 to 6 months experience or equivalent education in a helpdesk or service desk environment: IT administration with Windows 7 Windows10. PC imaging and hardware deployment, group policy, workstation setup, remote assistance, Microsoft Active Directory and DNS preferred but will train right person. • Associate's degree in computer science or related field preferred. Preferred Requirements (Education & Experience) • Bachelor's degree • A+ highly desired Minimum Requirements (Knowledge, Skills & Abilities) • Intensive analytical skills necessary to comprehend real time production desktop performance along with maintaining best practices of desktop functionality • Comprehension of networking/distributed computing environment concepts. Good technical skills with a thorough understanding of data communications and data center technology. Ability to implement and maintain a proactive support environment with Windows configurations on server support. • Ability and willingness to cover on-call responsibilities on a rotating basis. Attention to detail a must. Other Requirements/Information • Weekend and evening hours may be required. Travel up to 10% may be required. This position supports multiple offices in North West Arkansas, Nevada, Tennessee, and Washington, DC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOC - Know Your Rights Poster. NOTE: This is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company
    $52k-72k yearly est. 25d ago
  • NightOps IT Support Specialist

    North American 4.2company rating

    Technical support representative job in Las Vegas, NV

    General information Name NightOps IT Support Specialist Ref # 1944 City Las Vegas State Nevada Country United States Work Hours 6p - 3a PST Function Information Technology Description & Requirements Job Description As the NightOps IT Support Specialist, you are the first line of defense when most of the organization is offline. You'll own nightly ERP escalations, respond to site/network connectivity issues, handle time-sensitive warehouse calls, monitor infrastructure health, and drive down the after-hours ticket queue so the day team starts clean. You'll partner with daytime IT to ensure seamless handoffs and consistent service levels. Responsibilities Include Incident Response & Escalations: * Serve as the primary after-hours point for ERP incidents and escalations, triaging alerts, restoring service, and engaging on-call SMEs or vendors when needed. * Respond to site/network connectivity degradations and outages; execute standard operating procedures (SOPs) for WAN/LAN/Wi-Fi troubleshooting and failover. * Answer warehouse operations calls (e.g., scanners, labelers, WMS access, shipping stations) and resolve issues that block fulfillment and logistics. * Coordinate with other IT teams and external partners to drive timely resolution of critical events. Monitoring & Reliability: * Proactively monitor infrastructure (servers, networks, cloud services, security alerts) and investigate anomalies before they escalate. * Perform routine off-peak maintenance (patches, reboots, health checks) to minimize business disruption. Ticketing Queue Management: * Own the after-hours ticket queues: review, prioritize, resolve, and document; drive backlog clean-up so queues are "day-ready." * Meet or exceed published SLAs and contribute concise shift notes for the day team handoff. Client & Endpoint Support: * Provide remote support for Windows/mac OS endpoints and mobile (iOS/Android) used in operations and leadership. * Assist with Intune-based deployments, updates, and secure re-imaging; manage equipment shipping/returns for remote users. Collaboration & Continuous Improvement: * Keep crisp shift reports and incident records; communicate open issues and risk items to daytime IT. * Partner with corporate/regional IT to align after-hours practices to enterprise standards and contribute to playbook improvements. Qualifications & Skills Required - * 2+ years in an IT support / service desk / NOC role with hands-on troubleshooting across hardware, software, and networking. * Strong fundamentals in Windows, mac OS, and mobile OS support (iOS/Android). Working knowledge of ITSM platforms (e.g., ServiceNow, Freshservice) and remote support tools; disciplined ticket hygiene and documentation. * Network troubleshooting (DNS, DHCP, VPN/WAN/LAN, Wi-Fi) and familiarity with security alerting/response concepts.Clear, calm communication under pressure; ability to work independently on overnight shifts, with occasional weekend coverage. Preferred - * Microsoft 365 / O365 administration exposure (Entra ID/Azure AD, Intune, Teams). Certifications such as CompTIA A+, Network+, or ITIL Foundation. * Experience with enterprise/ERP environments and warehouse technologies (WMS, RF scanners, label printers) Compensation & Benefits BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About BradyPLUS: BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ****************** BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities. *
    $36k-68k yearly est. 17d ago
  • IT ASSET COORDINATOR

    Carson-Tahoe Regional Health Care 4.6company rating

    Technical support representative job in Carson City, NV

    US:NV:Carson City Information Technology Full Time Day Shift About Carson Tahoe Health CTH is a not-for-profit healthcare system with 240 licensed acute care beds, fully accredited by the Center for Improvement in Healthcare Quality (CIHQ). CTH was voted 5th most beautiful hospital in the nation nestled among the foothills of the Sierra Nevada in North Carson City and only a short drive away from world-famous Lake Tahoe & Reno. We serve a population of over 250,000 and feature two hospitals, two urgent cares, an emergent care center, outpatient services and a provider network with 19 regional locations. Summary Under the direction of the Director of Information Technology, this position is responsible for the management of IT hardware, software, and license asset database system. Creates IT hardware and software orders. Maintains inventory levels and ordering of IT related equipment for the hospital system. Is responsible for coordination and deployment of equipment. Order and follow up with customers when necessary on requested IT PC, hardware, software, and license requests. Effectively communicates the policies and procedures necessary for procurement. Qualifications * Required o High School Education or Equivalent. Two years relevant experience will be accepted in lieu of education requirement. o A minimum of two (2) years of previous experience working in a technical services environment, with at least one (1) year asset management experience. o Ability to develop a working knowledge of applications, as well as hardware, and other peripheral components. * Preferred o Previous experience in health care environment. Top 5 Reasons to Live in Carson City, Nevada * Live, work and play in one of the most beautiful regions in the world * Enjoy an array of outdoor activities world class skiing, golf, camping, mountain biking, hiking, water skiing, kayaking, hunting and fishing * Just next door is Beautiful Lake Tahoe * We are minutes from Reno known as the 'biggest little city in the world' - Fine dining, nightlife, shopping and home to the University of Nevada Reno. * Family friendly atmosphere with affordable housing & excellent school system Our Benefits * No State Income Tax * Medical, Dental, Vision, FSA, Telehealth * Paid Time Off, Mental Health, and Volunteer Days * 100% Vested 401K & Roth with Company Contribution * Tuition Reimbursement * Referral Bonuses * On Site Education & Certification Programs * Base Wage Increases for Relevant Advanced Degrees * Free Calm App Subscription
    $51k-82k yearly est. 10d ago
  • Help Desk Technician

    Novalink Solutions 3.1company rating

    Technical support representative job in Carson City, NV

    Anticipated 3 months but may be extended a couple months longer depending on funding Experience and Skills Required -Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; Detailed knowledge of: • commercially available operating systems and applications used by the agency; • help desk applications configuration as used for change/problem management; • principles and practices of a computer system and peripheral devices as needed to monitor a system; • user password security principles and practices. Working knowledge of: • database principles; • network domains and login procedures; • web browser capabilities and the difference between intranets and the Internet. General knowledge of: • at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; • network troubleshooting. Ability to: • create and use disk images; • provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; • provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; • restore data from backup media; Experience and Skills Preferred: Detailed knowledge of: departmental policies and procedures related to help desk support; agency • change/problem management plan. Working knowledge of: hardware and software specific to an agency. • Ability to: train and lead assigned personnel; monitor operations in the absence of a supervisor. State Provided Items -Computer/laptop EDUCATION AND EXPERIENCE: Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; Detailed knowledge of: • commercially available operating systems and applications used by the agency; • help desk applications configuration as used for change/problem management; • principles and practices of a computer system and peripheral devices as needed to monitor a system; • user password security principles and practices. Working knowledge of: • database principles; • network domains and login procedures; • web browser capabilities and the difference between intranets and the Internet. General knowledge of: • at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; • network troubleshooting. Ability to: • create and use disk images; • provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; • provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; • restore data from backup media; FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES (typically acquired on the job): • Detailed knowledge of: departmental policies and procedures related to help desk support; agency • change/problem management plan. Working knowledge of: hardware and software specific to an agency. • Ability to: train and lead assigned personnel; monitor operations in the absence of a supervisor.
    $33k-66k yearly est. 3d ago
  • Computer Technician - 15452

    UMC Southern Nevada 3.8company rating

    Technical support representative job in Las Vegas, NV

    EMPLOYER-PAID PENSION PLAN (NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. Position Summary: Installs, maintains and provides user assistance for computer hardware and software including installing cables and peripherals, testing data line connections, performing inventory control and troubleshooting problems Education/Experience: Equivalent to two (2) years of college level course work in computer sciences or a closely related field and experience in the installation and troubleshooting of computer hardware and software, OR; two (2) years of experience in the installation and troubleshooting of computer hardware and software. Additional Requirements: * Minimum of 2 years of experience in a technical support role, preferably in a healthcare environment. Proven experience in providing remote and on-site technical support. * Preferred: Relevant certifications such as CompTIA A+, Network+, or equivalent. * Valid Nevada Driver's License and willing to travel to various locations for on-site support. * Must have open availability. Technical Skills: * Proficiency in diagnosing and resolving hardware and software issues. * Strong knowledge of Windows and Mac operating systems. * Familiarity with hospital-specific software, hardware and electronic health record (EHR) systems. * Understanding of network configurations, protocols, and troubleshooting. Experience with remote support tools and ticketing systems. Communication Skills: * Outstanding verbal and written communication skills. * Ability to explain technical concepts clearly to non-technical users. * Outstanding customer-service skills with a focus on customer satisfaction. Problem-Solving Skills: * Strong analytical and troubleshooting abilities. * Ability to handle multiple issues simultaneously and prioritize tasks effectively Compliance and Security: * Knowledge of healthcare regulations and compliance standards (e.g., HIPAA). * Understanding of data security and privacy practices in a healthcare setting. * Knowledge of: Computer and LAN hardware and software; documentation and user instruction methods and techniques; record keeping principles and practices; department and hospital safety practices and procedures; patient rights; infection control policies and procedures; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures. Skill in: Installing, maintaining and troubleshooting computer hardware and software; using and instructing others in the use of computer hardware and software; performing preventive maintenance on computers and peripherals; inventorying computers and peripherals; maintaining clear and accurate records of work performed; preparing clear and concise user documentation, instructions, etc.; using initiative and independent judgement within established procedural guidelines; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for extended periods of time, vision to read printed materials and a VDT screen and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.
    $33k-45k yearly est. 1d ago
  • IT Support

    Astound Group LLC 4.2company rating

    Technical support representative job in Las Vegas, NV

    WHO WE ARE… ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes. With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients-powered by AI, integrated creative, and next-gen content strategy-and for the business itself, driving both revenue and enterprise value. JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department, supporting the Systems Administrator working on troubleshooting, installation, and implementation of systems. This position is best suited to a junior IT professional who is approachable, patient, and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to success. KEY RESPONSIBILITES: Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support Ensures users/customers are provided with professional, courteous, and timely support and service Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Consults with users to determine appropriate hardware and software needs and assists in placing orders. Tests compatibility of new programs with existing ones. Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. Installs software and necessary applications for workflow. Carries out software, network, and database performance tuning. Documents hardware and software updates. Strong ability to manage productive relationships with both external and internal users Ability to work independently and in a team environment High degree of personal initiative Adaptable to changing priorities and ad hoc requests Superior Microsoft Office skills, including Word, Excel, and Visio Courses or experience in some of the following areas: computing science, information systems or equivalent programs Install and configure hardware and software components Prioritize and manage all open requests to ensure that they are resolved accurately and in a timely manner Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related items Assists with the implementation and execution of new/upgraded systems implementation and other IT-related projects Conducts equipment and vendor research, and works with 3rd party vendors to implement new systems or resolve issues Manages the maintenance of all hardware and software Performs other duties as assigned QUALIFICATIONS: Bachelor's degree in computer science or engineering or related field, preferred 0-2 years of experience in a similar role Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN) Experience troubleshooting systems Skilled in database programming and software installation Proficient with MAC and OS Excellent written and oral communication skills Familiar with a range of software and hardware Demonstrated experience as a support analyst in a corporate environment Valid driver's license (G class) THE VALUES YOU ALIGN WITH: Just as important as the skills you bring to our team are alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market-leading experiences for our clients. Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results. Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism. Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences. Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results. Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences. Constant Collaboration - We thrive on teamwork, leverage diverse perspectives, and support each other to deliver experiences greater than the sum of their parts. BENEFITS AND COMPENSATION: The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match. Excellent Medical Insurance Excellent Dental Insurance Excellent Vision Insurance Paid Time Off, Holiday Pay 401K matching program after 90 days of employment 100% Company Life and Long-Term Disability Coverage Employee Referral Program DIVERSITY COMMITMENT: We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.
    $39k-67k yearly est. Auto-Apply 60d+ ago
  • Senior Support Desk

    Fusion HCR

    Technical support representative job in Las Vegas, NV

    The IT Support team maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work. IT Support duties and responsibilities of the job When compiling an IT Support job description, here is a selection of duties to include: Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Possibly training more junior staff members IT Support job qualifications and requirements Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following: Computer Science Computing Engineering There are also a number of qualities that candidates should be expected to display: A technical, logical thought process Problem-solving skills An ability to stick to strict deadlines An ability to prioritise and delegate A keen eye for detail
    $36k-64k yearly est. 60d+ ago
  • IT Support Specialist

    Cenegenics

    Technical support representative job in Las Vegas, NV

    Job DescriptionDescription: Be a proactive and versatile IT Support Specialist working in a small but dynamic team. As the sole IT Support Specialist, you will be responsible for providing general IT support, managing IT systems, and assisting with the overall smooth running of our technical operations. You will be the main point of contact for support related inquiries. Investigate and resolve software and hardware issues reported by end users. Must understand general PC networking, hardware, and Microsoft Products. Understands Salesforce functions and performs basic administrative functions within Salesforce. Understands the troubleshooting process and related concepts. Conducts research regarding the subject matter when needed. This position will communicate across all levels of the organization. This role offers the opportunity to work in a fast-paced, hands-on environment with a high level of responsibility and autonomy. Essential Job Functions: Manage IT-related systems including but not limited to: Network, Servers, Office 365, Phone, Access Control, Alarm system and other applicable platforms Prioritize and troubleshoot Helpdesk requests and identify and escalate situations requiring urgent attention Maintain accurate records of support history and resolution with end users Identify and report to management any recurring support issues Diagnose and resolve technical hardware and software issues Support the setup and maintenance of user accounts, permissions, and access rights across various systems, including Salesforce. Manage workstations, iPhones, VOIP devices, printers, and other network devices ensuring all peripherals and software are working properly Identify and resolve performance issues as well as potential threats, security breaches, etc., and handles judiciously Report all potential integrity breaches, unresolved issues, problems or requests to management Apply updates to end users and ensure all devices are protected with up-to-date virus protection Assess IT needs for end users - including center staff - and report to IT Manager/Director on an ongoing basis Relocate IT/Phone equipment as requested by Department Managers Remain current with system information, changes and updates Perform admin functions in Salesforce, i.e., password resets, workflows, user set ups Develop an understanding of our business processes and how they correlate to our CRM and IT processes Any other assigned duties Regular and reliable attendance is an essential function of the job Requirements: Knowledge, Skills and Abilities: Strong interpersonal skills with ability to communicate effectively and professionally within all levels of the organization while remaining customer-focused and results-driven Ability to remain patient and calm when dealing with end users at all levels Strong customer service skills and the ability to communicate technical information to non-technical users. Must be trustworthy with an understanding of confidentiality. Must possess strong attention-to-detail skills Able to work independently as well as within a team Manage multiple priorities effectively A proactive problem solver who can take ownership of tasks and find solutions Qualifications: Proven experience as an IT Support Specialist, Help Desk Technician, or similar role in a small to medium-sized business environment. Proficiency in troubleshooting hardware and software issues. Strong understanding of computer systems, networks, and software applications (e.g., Microsoft Office 365, SalesForce). Familiarity with basic networking concepts (e.g., TCP/IP, VPN, DHCP, DNS). Experience with both Windows and Mac OS platforms Basic understanding of security practices and data protection policies. Requirements: · Associate's degree or Trade School preferred or equivalent work experience in Information Technology · 2+ years of previous helpdesk experience
    $36k-64k yearly est. 21d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Reno, NV

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $55k-83k yearly est. 9d ago
  • Customer Support Agent (Night Shift)

    Gan PLC 3.8company rating

    Technical support representative job in Las Vegas, NV

    The Job in a Nutshell Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend to working closely with customer service colleagues, team managers, and GAN casino clients to ensure the highest level of customer satisfaction. Embark on a rewarding journey with us, where your contributions will make a meaningful impact on our commitment to delivering unparalleled customer service and maintaining strong client relationships. A Sneak Peek into Your Role * Provide exceptional support through phone, live chat, and email, ensuring a positive customer experience. * Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services. * Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations. * Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products. * Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns. * Assist customers in processing deposits and withdrawals, ensuring smooth financial transactions. * Contribute to the testing process for new products and services, ensuring a seamless rollout. You're good at * Demonstrating proficiency in MS Office and Jira. * Navigating technical intricacies, showcasing expertise in online troubleshooting. * Exhibiting superb written and verbal English communication skills. * Excelling in precision multitasking, perfectly suited for our shift-based, hourly position (flexibility across days). * Prior experience with working overnight / graveyard hours. * Delivering a customer-centric experience through a friendly, patient demeanor. * Balancing self-motivation with a team-player ethos, accompanied by leadership potential. Applying high emotional intelligence (EQ) to enhance workplace dynamics. * Swift decision-making and a proactive approach to taking initiative. * Thriving in fast-paced, deadline-oriented environments. Approaching challenges with a solutions-oriented mindset, complemented by meticulous attention to detail. * Adapting seamlessly to diverse client corporate cultures. * Crafting strategic plans with a focus on precise tactical execution. * Bringing previous experience in online gaming/gambling/sports betting (considered a significant advantage). * Demonstrating familiarity with customer fraud management practices (a definite asset). Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match - we love close matches too! Recruitment flow * Interview & Testing - Second Interview - Offer * Start date: ASAP * Salary: $19.00 per hour * Recruiting from Las Vegas, Nevada * Graveyard Schedule: 9:00PM - 6:00AM Sunday through Thursday (Friday & Saturday OFF) We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are! Location Must live in Las Vegas, Nevada
    $19 hourly 7d ago
  • IT Support Technician

    Cpi Card Group 4.6company rating

    Technical support representative job in Las Vegas, NV

    Company Overview: Arroweye is a leading, single-source provider of innovative card marketing and production solutions for the financial service, prepaid and retail industries. Arroweye offers personalized and customized payment cards, which are printed on demand and shipped the next day to leading card issuers and program managers. Today, Arroweye is the only Visa, MasterCard, Discover and American Express approved company operating in the U.S. that prints the brand logo and simultaneously personalizes the payment card on demand. Join our winning team and grow your career at Arroweye. Overview: To monitor network and data security against malicious breaches as well as prevent accidental errors, conduct, investigate and correct issues as they arise. Responsibilities Discover and learn how our data system integrates with our unique manufacturing processes. Review and respond to data integrity monitor reports and correct issues as needed. Create and/or update training procedures for data integrity corrective procedures. Perform audits and protected data integrity Review & respond to requests asking for help, investigations or ad-hoc reports. (Emails, Sales Force Cases, Jira Tickets, walk-ins) PC Maintenance (as required) Restore backups Replace & test hard drives Replace & test peripherals Pay range depending on experience: $21.00 - $24.00 hourly Night Shift - Sunday through Thursday Qualifications Flexibility in multitasking Excellent problem-solving skills Minimum 2 years' experience troubleshooting software and hardware, along with solid understanding and experience in SQL fundamentals query writing & reporting. Basic PowerShell (general programming skills) - is a plus Excellent communication skills including written (emails) and oral Customer service attitude, able to recognizing the needs of the customer Education: Highschool education or equivalent. Associate or above degree preferred. Elementary English proficiency communication skills necessary Company Overview: Arroweye, a CPI company is a leading, single-source provider of innovative card marketing and production solutions for the financial service, prepaid and retail industries. Arroweye offers personalized and customized payment cards, which are printed on demand and shipped the next day to leading card issuers and program managers. Today, Arroweye is the only Visa, MasterCard, Discover and American Express approved company operating in the U.S. that prints the brand logo and simultaneously personalizes the payment card on demand. Learn more at ******************** Benefits: Competitive pay rates and an inclusive, empowering and rewarding culture. Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage. CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.
    $21-24 hourly Auto-Apply 11d ago
  • IT Support for NV Agency

    Management Applications

    Technical support representative job in Reno, NV

    Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe Region for a NV Agency. Background The Agency currently employs approximately 62 personnel and is housed in a 60,000 square foot building located in Stateline, NV. **Please do not apply to this advertisement if you do not have experience in the below areas. Responsibilities and Experience Task 1 - User support for approximately 70 laptops. Support for basic network infrastructure; routers, switches, the two wireless networking systems, and all related hardware. Any necessary assistance to the voice system provider (contract with VOX). Task 2 - Operations and maintenance of servers. The current baseline configuration of three physical servers running 30+ virtual servers in a VMWare/VSphere environment, with related hardware and applications. Agency employees will administer individual software programs (like Accela). Task 3 - Advising the Agency in developing an IT infrastructure roadmap and strategy, analyzing tradeoffs and options, and potentially developing a transition plan to shift from a locally hosted environment into a cloud platform(s). Equipment for Task 1 Network Sonicwall NSA 2400 Security Appliance Dell and Cisco Networking hardware Wireless networks (2 - one secure & one public access) Utility Telecom IP over Copper - 100 Mbps User Support Approximately 65 Dell Latitude laptops of various vintages o Docking Stations o LCD monitors 5 - 10 desktop workstations 3Macs 5 iPads (Air2) Enterprise Software Office 365/Exchange (Cloud based) Springbrook - Accounting system (Cloud based) Acronis backup TrendMicro Security Voice: Nortel voice switch Equipment for Task 2 Network Dell R420 server running VMSphere Dell R720 servers (x2) running ~30 virtual servers NetApp FAS2240 SAN Brocade fiber cards/cables to connect SAN and servers Currently hosting ~ 30 websites using Microsoft and Linux platforms Several older servers out of warranty that may require transitioning/virtualization Enterprise Software Accela - permitting software ESRI ArcGIS - GIS mapping software Springbrook - Accounting system (Cloud based) MSSQL Server & Microsoft .net development platforms Datamatics - Time & Attendance RealQuest - Real Estate/Property Info Job Application Instructions To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all Certifications and Education within your resume.
    $38k-66k yearly est. 60d+ ago

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