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Ace Parking Management, Inc. 4.2
Technical support representative job in Irvine, CA
Compensation Range: $19.00 - $20.00 per hour
About Us:
One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)
Culture:
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Accountability:
Assist with office duties, including answering phones and emails.
Assisting customers' with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
Assisting customers with locating vehicles.
Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
Resolving customer requests, questions, and complaints.
Patrolling parking areas on a golfcart in order to prevent vehicle damage and vehicle or property thefts.
Actively look for ways to assist customers.
What we are looking for:
A valid CA Driver's License
Must be able to stand and walk up to 8 hours per shift.
Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
Experience dealing with irate customers and resolving customer issues and/or complaints.
An outgoing and enthusiastic personality.
Willingness to do whatever it takes to earn a "Thank You."
What We Can Offer You for All Your Hard Work:
$19 - $20 Per Hour
Medical, dental, vision, life insurance coverage for full-time, eligible employees.
Flexible Spending Accounts for full-time, eligible employees
401k
Vacation/Sick for full-time and part-time employees
Holiday for full-time and part-time employees
Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
$19-20 hourly 2d ago
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Customer Service Representative
Kellyconnect | Contact Center Solutions
Technical support representative job in Irvine, CA
For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds
Office Rotation: Tuesday/Thursday & every other Friday
Must live in commutable distance to Irvine, California
Work from Home Rotation: Monday/Wednesday & every other Friday
Competitive pay rate- $26
Why should you apply:Medical and dental benefits
Opportunity to gain valuable experience.
Enjoy a positive and supportive work environment.
Paid training to ensure you have the skills & knowledge to succeed.
What's a typical day as a Customer Service Representative? You'll be:
Processing product complaints through queues and other communication channels.
Maintaining a positive experience while investigating complaints in a timely and courteous manner.
Accurately updating databases with pertinent details & product information.
Escalating issues based on severity to appropriate levels as needed.
Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.
This job might be an outstanding fit if you:
Have a high school diploma or equivalent.
Have at least 3 years of customer service experience and call center experience
Have strong problem- solving and organizational skills.
Are able to work in a fast-paced environment.
Are able to work a hybrid work schedule comprised of weekly office & remote requirements.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
$26 hourly 4d ago
Customer Service Representative
Vaco By Highspring
Technical support representative job in Irvine, CA
Our client is seeking a dependable and customer-focused Customer Service Representative to serve as a key point of contact for customers. This role is ideal for someone who enjoys helping others, solving problems, and providing a positive experience while working in a fast-paced, team-oriented environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and/or chat in a professional and timely manner
Resolve customer questions, concerns, and issues while ensuring a high level of satisfaction
Document customer interactions accurately in internal systems
Process orders, returns, account updates, or service requests as needed
Collaborate with internal teams (sales, operations, billing, etc.) to resolve escalated issues
Follow established processes, policies, and service standards
Identify opportunities to improve the customer experience
Qualifications
1-3+ years of experience in customer service, call center, or client support roles
Strong communication and interpersonal skills
Ability to remain calm, professional, and solution-oriented
Basic computer proficiency and ability to learn new systems quickly
Strong attention to detail and follow-through
Nice to Have
Experience in a high-volume or phone-based support environment
Familiarity with CRM or ticketing systems (Salesforce, Zendesk, etc.)
Bilingual skills a plus
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
$32k-41k yearly est. 1d ago
Customer Service Representative
Lori Long-State Farm Insurance Agent
Technical support representative job in San Diego, CA
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About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time Customer Service Representative to provide outstanding service to our customers. This is an in-office position.
Preferred Skills:
Property and Casualty Licensed
Experienced in the insurance industry
Strong communication skills
Friendly, reliable and smart
Detail oriented
Ability to work well in an office environment
Pay range and compensation package - Based on experience.
Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.
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$31k-41k yearly est. 23h ago
Technical Support Specialist Tier III
Amen Clinics, Inc., a Medical Corporation 4.1
Technical support representative job in Costa Mesa, CA
The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts.
The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment.
Essential Duties & Responsibilities
Respond to incoming help desk calls and emails from users and provide real-time senior-level support.
Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications.
Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy.
Assist with network administration tasks, including switch, firewall, and wireless troubleshooting.
Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems.
Support and administer the organization's VoIP/telephony/telehealth systems.
Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints.
Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools.
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365.
Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff.
Document issues, resolutions, and processes in the ticketing system with accuracy and completeness.
Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability.
Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts.
Qualifications & Requirements
Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered).
Certifications:
CompTIA Network+ or CCNA strongly preferred.
Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies.
Additional certifications (e.g., Azure, VMware, security-focused) are a plus.
Experience:
Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level.
Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications.
Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable.
Skills:
Excellent troubleshooting, documentation, and communication skills.
Ability to handle multiple priorities and escalate issues appropriately.
$45k-56k yearly est. Auto-Apply 60d+ ago
Junior Technical Support Specialist
La Jolla Institute for Immunology 4.6
Technical support representative job in San Diego, CA
The position provides initial triage technicalsupport. Reviews and acts as primary point of contact for phone, walk-in and ticket support requests. Responsible for clarifying user requests, assisting in directing users to self-help resources and assisting the Tech Support Specialists in ticket resolution. Handles select functions related to employee hiring/terminations such as new machine setups, inventory and phone system updates.
Essential Duties and Responsibilities
Staffs the Institute help desk and any/all help systems.
Performs various account setup, maintenance, and termination.
Assists with workstation inventory control. Coordinates the specification, licensing control, installation, and upgrading of institute software assets.
Maintains software license records.
Assists in technicalsupport of users in the use of file and electronic mail systems
Perform other related duties and assignments as required
Leveling Requirements
Knowledge of Mac OSX and Windows operating systems. Experience with computer hardware and prior help desk experience a plus.
How to Apply
Interested applicants should submit their resume.
$51k-68k yearly est. 9d ago
Help Desk Analyst
Byram Healthcare 4.6
Technical support representative job in Huntington Beach, CA
Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls/day with regard to all areas of IT infrastructure and applications, works with various internal support groups to escalate complex high priority/high impact issues, as well as ensure a high degree of customer service and customer focus
ESSENTIAL JOB FUNCTIONS:
Answers and resolves inbound incidents at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 5 days a week.
Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.
Translates complex, technical concepts into easy to understand language to assist non-technically oriented customers.
Demonstrates a highly developed sense of integrity and commitment to customer satisfaction.
Diagnoses hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN and VPN access in a Windows 7 environment, offering a variety of level 1 solutions over the phone. Using remote control tools assists customers when needed.
Troubleshoots corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed; provides feedback on technical documentation for publication in Knowledge Base.
Monitors the help desk queue and ensures tickets are resolved before the exceeded target completion date/time, or to the customer's satisfaction.
Accurately, quickly, and typing efficiently records all interactions with customers in an incident management tracking tool.
Anticipates customer needs and proactively identifies solutions.
Meets or exceeds statistical metrics regarding; ticket and call quality (accuracy), first call resolution, schedule adherence, and call handle time.
Adheres to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems.
Escalates high priority, high impact issues to the internal support teams.
Adheres to a strongly regimented schedule (start/end times, lunches, breaks, off phone time, etc.).
SUPPLEMENTAL JOB FUNCTIONS:
Performs additional duties as directed.
EDUCATION & EXPERIENCE REQUIRED:
BA/BS degree, preferably in Computer Science, or equivalent experience is preferred
3+ years of related TechnicalSupport, Help Desk, or Service Desk experience in an IT setting
Experience working with a knowledge base or knowledge tool
Experience using and supporting IP phone systems
Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone
Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices
Experience in a large corporate environment
KNOWLEDGE SKILLS & ABILITIES:
Working knowledge of Active Directory
Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
Able to work in a team oriented, collaborative environment with a strong customer service focus
Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment
Able to build rapport with a variety of personality types and users at all levels
Able to communicate to and work with senior management and end users
Strong working knowledge of remote access security techniques and products
Email architecture, services and protocols, Outlook configurations
Citrix, VPN Client and Web
Familiarity with Blackberry, iPhone, Android, and air Card/hotspot mobile devices TCP/IP, internet, intranet, Cisco VPN and firewall technologies
Exposure to or knowledge of ITIL practices
Effective candidates will have shown at least two years of experience resolving technical issues over the phone, demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical customers.
$39k-55k yearly est. 60d+ ago
Speech Language Pathology Technology Support Specialist, College of Education, Health and Human Services
California State University System 4.2
Technical support representative job in San Marcos, CA
Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic and simulation labs. The coordinator will work closely with the campus leads as a central resource for faculty, students, the campus community, and community partners.
Position Summary
Speech Language Pathology Technology Support Specialist (Technology Support Specialist I)
This is a full-time, temporary, non-exempt position ending on or before one year from date of hire. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date.
For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.
Pay, Benefits, and Work Schedule
Anticipated Hiring Salary Amount: $4,595 per month
CSU Classification Salary Range: $4,595 - 6,694 per month
Salary is commensurate with the background and experience of the individual selected.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.
A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package.
This position is required to work in person on campus.
California State University San Marcos
A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve.
California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues.
Cutting-edge research meets hands-on application at our campus and in the real world.
Application Process
This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on December 7, 2025.
Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at ************** or e-mail: ************.
Supplemental Information
Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at ***********************************************
Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California.
California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas).
Advertised: Nov 20 2025 Pacific Standard Time
Applications close:
$4.6k-6.7k monthly Easy Apply 31d ago
Technical Support Specialist
CSA Global LLC 4.3
Technical support representative job in San Diego, CA
Job DescriptionDescription:
Client Solution Architects (CSA) is currently seeking a TechnicalSupport Specialist to support a program at San Diego, CA.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent on contract award.
How Role will make an impact:
Technical Proficiency:
Computer networking concepts, protocols, and security methodologies
System performance and availability monitoring
Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies
Systems administration concepts
Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
Cybersecurity principles, threats, and vulnerabilities
National and international cybersecurity laws, regulations, and ethics
Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and delivery
Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements:
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What sets you apart:
IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP
$41k-74k yearly est. 21d ago
Help Desk Support - Level 2 (Carlsbad) 12025
Noesis Group
Technical support representative job in Carlsbad, CA
Looking for a new opportunity with amazing benefits?
Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful.
Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology.
We are currently seeking a highly motivated, full time Help Desk Support Specialist-L2 to provide outstanding service to our San Diego County client base.
JOB DESCRIPTION
Under the direct supervision of the Technology Manager, the Help Desk Support Specialist-L2 will provide on-site technicalsupport for Noesis clients. The Help Desk Support Specialist-L2 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Help Desk Support Specialist-L2 may serve as a “first point of contact” for end-user technicalsupport needs. This is a full-time position with a regular schedule of 40 hours per week. The Help Desk Support Specialist-L2 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.
SKILLS / REQUIREMENTS
Because we only hire the best candidates, you must have the following skills and education to be considered:
Able to build and maintain supportive relationships within the organization
Highly accurate, organized and detail-oriented
Excellent customer service skills
Exceptional oral and written communications skills
Excellent technical writing and documentation skills
Above-average analytical and deductive reasoning skills
Ability to learn new technologies quickly and easily
Work efficiently and reliably in unsupervised and varying environments
Maintain calm and professional composure in stressful environments
Demonstrated track record of offering excellent customer service over the phone
Possess significant working knowledge of all of Microsoft's operating systems
Willing to travel to on-site locations to support clients desktop needs
Have a strong working knowledge of all of the components in Microsoft's Office suite
Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
Able to diagnose and resolve networking problems using industry standard tools and procedures
Active Directory Management
Azure / Active Directory Hybrid
Intune Windows 10 Management
Intune MDM Management iPads / iPhones / Android
Microsoft SCCM or MDT
Group Policy Management
PowerShell for Office 365 and Azure
Prefer Scripting Skills including PowerShell and batch files
Windows 11 Install / configure / diagnostics
Windows 11 image creation and deployment
Prefer one or more current Microsoft certifications
Must have a High School diploma or equivalent
Must have a valid CA Drivers License
Prefer a 4-Year college degree (Bachelor's or above) or equivalent experience
5+ years of highly relevant, extensive, hands-on experience
Please submit your electronic resume and a personalized cover letter to ************************************ Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.
$45k-78k yearly est. 60d+ ago
Preventative Maintenance System (PMS) Support Technician III
Kros-Wise 3.6
Technical support representative job in San Diego, CA
Kros-Wise is seeking a full-time Preventative Maintenance System (PMS) SupportTechnician II in San Diego, CA.
Overview: Provide maintenance support for accomplishing a wide range of Preventive Maintenance System (PMS) checks during ships planned maintenance availabilities.
Duties & Responsibilities:
Perform a variety of preventative maintenance checks in accordance with prescribed Navy Maintenance Requirement Cards (MRCs).
Validate system/equipment tag out/lock out as required.
Comply with all and PPE requirements as required for assigned maintenance.
Utilize a range of basic hand tools to accomplish assigned maintenance checks.
Advise PMS Lead of any equipment and/or material deficiencies encountered during the performance of assigned maintenance.
Advise PMS Lead of any system/equipment not tagged out as required by MRC.
Advise PMS Lead of all assigned maintenance completed in its entirety.
Pre-stage maintenance enclosures/trailers with required tools, material and PPE as required for upcoming scheduled ships maintenance availabilities.
Advise PMS Lead of any maintenance tools, material and/or PPE deficiencies.
Be available to perform overtime duties as required to meet ships planned maintenance availability deadlines.
Be available for out of area travel within the Continental U.S to support ships maintenance availabilities as required.
Required Qualifications:
Have active security clearance or ability to obtain Secret security clearance
High school diploma/equivalent.
Two years related work experience, Navy and or maritime industry preferred.
Able to obtain and maintain access (DBIDS) to military installations and private shipyards.
Prior 3-M Maintenance Person 301 Qualification.
Basic mechanical aptitude and skills.
Knowledge of Lockout Tag-out procedures.
Active listening, effective interpersonal, oral and written communication skills.
$64k-94k yearly est. 60d+ ago
Instructional Support Technician III
CSU Careers 3.8
Technical support representative job in San Diego, CA
San Diego State University Imperial Valley is seeking a skilled and detail-oriented Instructional SupportTechnician III to support the Sciences and Engineering Laboratories. The successful candidate will manage complex scientific instrumentation, assist faculty and students in laboratory instruction and research, and ensure safe, efficient operation of lab facilities.
Key Responsibilities:
Maintain, calibrate, and repair advanced laboratory instruments (e.g., LC-MS, GC-MS, FT-IR, UV-Vis, Raman).
Support faculty, lecturers, and students in using analytical equipment and interpreting data.
Design and assist with laboratory experiments and instructional activities.
Coordinate facility operations, laboratory projects, and equipment inventory.
Serve as a safety liaison, ensuring compliance with university and environmental health standards.
Apply now to join a collaborative and innovative team advancing science and engineering education at SDSU Imperial Valley.
Position Information
This is a full-time (1.0 time-based), benefits eligible, permanent/probationary position.
This position is designated non-exempt under FLSA and is eligible for overtime compensation.
Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
This position is located at SDSU Imperial Valley in Brawley, CA, approximately 120 miles east of the San Diego main campus. The individual hired in this role will work on campus at SDSU in Brawley, CA.
Department Summary
SDSU Imperial Valley Sciences and Engineering Laboratories are in Brawley, CA, providing access to laboratory classrooms and research facilities.
At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.
For more information regarding the SDSU Imperial Valley Campus, click here.
Education and Experience
Equivalent to four years of experience providing instructional support services for a related unit or discipline, or in producing materials or supplies or repairing equipment in a discipline related to specialty area to which assigned.
or
Equivalent to two years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment and in a discipline related to the area to which assigned may be substituted for one year of the required experience.
or
Equivalent to four years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment and in a discipline related to the specialty area to which assigned may be substituted for two years of the required experience.
Key Qualifications
Experience with management, maintenance, and operational support of various scientific instrumentations.
Experience assigned to a laboratory or other instructional area, responsible for use of the facilities and providing all the support services for the classes or individuals using the area. Issues, stores, orders and inventories materials, supplies and equipment and are expected to use knowledge of the discipline to evaluate suitability, or substitutions in emergencies.
Experience operating and providing faculty and students with assistance in interpreting results from scientific equipment.
Experience maintaining extensive bacteriologic collections; builds or constructs models as teaching aids.
Experience with schedules and plans center or equipment utilization; collection of common and rare specimens to match course needs.
MS or PhD in Chemistry, Engineering, Biochemistry, or related discipline with a knowledge of principles of providing support services; knowledge of the common principles, methods, and techniques related to the disciplines; knowledge of materials, supplies and equipment and their uses related to the disciplines is preferred.
Three years of experience of using major instruments, providing instructional support services, producing materials or supplies, or repairing equipment in a discipline related to the areas to which they are assigned, i.e., chemistry, engineering, or biochemistry is preferred.
Knowledge of discipline particularly in recognizing the commonality between services required for various courses and for developing systems for maximizing facilities and equipment.
Compensation and Benefits
San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.
Compensation:
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines.
Initial step placement is not expected to exceed Step 6 ($5,569) for highly qualified candidates.
CSU Classification Salary Range: $5,044 - $7,348 per month (Step 1 - Step 20).
Future increases, including step advancements, are subject to contract negotiations.
Full Benefits Package Includes:
Generous Time Off: 15 paid holidays, vacation, and sick leave.
Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
Health Coverage: Medical, dental, and vision options at low or no cost.
Education Support: CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.
Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.
SDSU Values
At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.
Principles of Community
At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.
SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.
Equal Opportunity and Excellence in Education and Employment
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity, or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.
Supplemental Information
Apply by October 26, 2025 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.
The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.
SDSU is a smoke-free campus. For more information, please click here.
Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu.
$5k-7.3k monthly 60d+ ago
IT Executive Support Specialist
Nvent Electric Inc.
Technical support representative job in San Diego, CA
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
* Be the primary point of contact and escalation for Executive and C-suite users.
* Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise.
* Expedite issue resolution for executives by coordinating across IT teams.
* Strong teamwork skills to collaborate effectively with other team members.
* Work with key stakeholders across different business segments to understand their needs and provide technical solutions.
* Troubleshoot moderate to complex hardware, software, network, and operating system issues.
* Lead projects to improve IT operations and systems.
* Collaborate with various groups to understand their technology needs and challenges.
* Take ownership of issues to ensure timely resolution according to SLA.
* Analyze, diagnose, and resolve moderately complex end-user problems.
* Provide remote support for systems and applications.
* Expedite issue resolution by coordinating with team members and management.
* Accurately document details of issues, troubleshooting, and resolutions.
* Maintain knowledge base articles to assist other technicians.
* Identify appropriate assignment groups and transfer tickets accordingly.
* Provide on-call support during non-business hours when needed.
* Other duties as assigned
YOU HAVE:
* Ideally 5+ years of experience in enterprise IT support
* Ideally 3+ years of experience working directly with C-Suite Executive's, Presidents, and VPs
* Ideally 5+ years supporting Windows and iOS environments in large enterprises
* Expertise supporting Microsoft Teams, conference rooms, and boardroom
* Logitech Tap and Crestron device experience a plus
* Expert knowledge of Windows 10/11, Office 365, iOS, device management.
* Experience with SCCM, Azure AD, Active Directory, O365
* Experience with disk imaging including PXE booting devices using SCCM.
* Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
* Experience supporting the deployment and changes of networking infrastructure.
* Maintain accurate inventory of IT assets.
* Strong leadership and project management skills.
* Ability to manage executive relationships with poise and professionalism.
* Strong problem solving and advanced troubleshooting skills.
* Excellent written and verbal communication abilities.
* Detail-oriented with strong documentation skills.
* Ability to meet physical demands of role.
* Desire to continuously expand your technical knowledge.
* Experience working with ticket management systems (FreshService experience a plus).
.
WE HAVE:
* A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
* nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
* Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at **************
* Commitment to strengthen communities where our employees live and work
* We encourage and support the philanthropic activities of our employees worldwide
* Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
* Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
* Innovative & adaptable
* Dedicated to absolute integrity
* Focused on the customer first
* Respectful and team oriented
* Optimistic and energizing
* Accountable for performance
* Benefits to support the lives of our employees
Pay Transparency
nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.
Compensation Range:
$26.10 - $48.50 Per Hour
Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.
Benefit Overview
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
* Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
* A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
* Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
#LI-OR1
#LI-Onsite
#INDOTH
$26.1-48.5 hourly Auto-Apply 60d+ ago
Help Desk Technician
Commercial Real Estate Exchange, Inc. (Crexi 3.7
Technical support representative job in Vista, CA
About Crexi
Crexi is reimagining commercial real estate with an AI-powered platform built to deliver smarter, more efficient solutions at every stage of the deal lifecycle. From real-time data and market insights generated by Crexi Intelligence, to targeted property marketing and seamless deal management through Crexi PRO, and a transparent, time-bound bidding experience with Crexi Auction- Crexi enables users to evaluate opportunities, maximize exposure, and close with speed and confidence. To date, Crexi has facilitated over $1 trillion in transactions, 8.6 billion square feet leased, and supports a growing community of more than 2 million monthly active users.
Crexi's mission is to catalyze the next generation of commercial real estate through three core pillars: Access, Innovation, and Connection. Crexi's platform democratizes CRE by providing unprecedented access to market insights and opportunities, accelerates CRE dealmaking with purpose-built technology that enhances speed and transparency; and empowers CRE professionals with a centralized platform designed for real-time collaboration and success.
About This Role:
We are seeking a customer-focused Help Desk Technician to provide tier-1 and tier-2 technicalsupport to our organization. This role serves as the first point of contact for end-users experiencing technical issues and plays a critical role in maintaining productivity across the organization.
What You'll Do:
Respond to and resolve tier-1 and tier-2 support requests via phone, email, and ticketing system
Troubleshoot hardware, software, and network connectivity issues
Provide support for Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and OneDrive
Support MacOSX, Windows 10/11 operating systems and assist with configuration and troubleshooting
Manage user accounts, passwords, and permissions in Jumpcloud and Azure AD
Install, configure, and maintain desktop computers, laptops, and printers.
Escalate complex issues to senior IT staff when necessary
Documentation and Process
Accurately document all support interactions in the ticketing system
Create and maintain knowledge base articles for common issues and solutions
Follow established IT procedures and protocols
Track and monitor ticket status to ensure timely resolution
Customer Service
Deliver excellent customer service with patience and professionalism
Communicate technical information clearly to non-technical users
Set appropriate expectations regarding issue resolution timeframes
Follow up with users to ensure issues are fully resolved
Who You Are:
1-3 years of experience in a help desk or technicalsupport role
Strong working knowledge of MacOSX and Microsoft Windows operating systems
Experience with Microsoft 365 suite and related cloud services
Understanding of Microsoft 0365 user and group management
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)
Excellent problem-solving and troubleshooting skills
Strong written and verbal communication skills
Ability to prioritize and manage multiple support requests simultaneously
Customer service orientation with a positive attitude
Preferred Experience:
Experience with remote support tools (Teamviewer, Splashtop)
Knowledge of ITIL framework and best practices
Experience with ticketing systems (ServiceNow, Atera, NinjaOne, etc.)
Basic understanding of cybersecurity principles
Why Crexi?
Full Medical, Dental, Vision Health Benefits
Competitive Compensation Package, Base, Bonus, and Stock Options
401K
Growth Opportunities and Career Development
Gym Membership to LA Fitness Fitness
Perks and Discounts from Perkspot
The anticipated base salary range for candidates who will work in our Playa Vista, California location is $28/hr - $32/hr. The final salary offered to a successful candidate will depend on several factors, which may include, but are not limited to, the type and length of experience applicable to the role and within the industry, education, geographic location, etc. Commercial Real Estate Exchange, Inc (“Crexi”) is a multi-state employer, and this salary range may not reflect positions that work in other states.
Crexi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Crexi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
$32 hourly Auto-Apply 4d ago
IT Support Analyst
Skilled Wound Care
Technical support representative job in Vista, CA
Our company is seeking an experienced IT Support Analyst with 2-3 years of experience in Mac, Windows, and Linux systems, as well as 2-3 years of experience with iOS and Android mobile operating systems, to join our team. The IT Support Analyst will be responsible for technical systems account creation and management, asset tracking and management, device setups and configurations (laptops, desktops, mobile devices), server monitoring, and administrative work. This position has the potential to grow into a Systems Administrator role after 2-3 years based on performance.
Key Responsibilities:
Create and manage technical systems accounts, including email accounts and user permissions.
Manage asset tracking and management processes for all hardware and software used in the organization.
Perform device setups and configurations for employees, including laptops, desktops, mobile devices, and peripherals.
Monitor servers and other technical systems for performance issues and troubleshoot problems as necessary.
Perform administrative work related to maintaining the technical infrastructure, including software updates and backups.
Monitor our security platforms, such as Threatdown and security logs, for any red flags or issues and escalate them.
Work with integrity and honesty to ensure protection of patient and employee data.
Collaborate with other IT staff to ensure system stability and security.
Qualifications:
2-3 years of experience with Mac, Windows, and Linux systems.
2-3 years of experience with iOS and Android mobile operating systems.
Extremely organized with a keen attention to detail.
2-3 years of experience with technical hardware and software.
2-3 years of experience managing Active Directory and other similar account management platforms.
2-3 years working with networking, including switches, firewalls, security gateways, and wiring.
Working understanding of cloud infrastructure such as AWS, GCP, Azure, or similar (no actual experience needed, but the position might evolve to work with these technologies)
Bachelor's degree (may be substituted with additional work experience)
1-3 years of experience with MDMs and other remote management platforms
Healthcare experience preferred.
Physical Demands:
Must be able to lift up to 40 pounds.
Must be able to work on your feet for extended periods.
Work Environment:
This position is 100% on site and will require you to commute to our office location in Playa Vista, CA every day.
Other Requirements:
Great at working with a team and communicating with multiple departments up to and including Managers.
Ability to think and act proactively and identify and solve complex problems.
Benefits:
Competitive compensation, Medical, Dental, Vision, 401K, PTO.
A collegial work environment built by passionate and dedicated teammates; a rapidly expanding organization with opportunities to learn, contribute and grow with the company.
Pay:
$27.00-32.00/hour based on experience/education.
If you meet the above qualifications and are looking for an exciting career opportunity in IT, please submit your resume for consideration. To learn more information contact us today at **************! Or visit us at ************************
Great Place to Work Certified!
Skilled Wound Care is proud to be Certified™ by Great Place to Work for the 3rd year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year, 95% of employees said it's a great place to work - 39% higher than the average U.S. company.
Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring.
(Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).
"SWC1"
$27-32 hourly Auto-Apply 5d ago
HR Customer Support
ACL Digital
Technical support representative job in San Diego, CA
As a member of HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for global HR policies, programs, processes, and human capital tools.
Preferred Qualifications:
* Bachelor's degree in Business Administration/Management, Human Resources, or related field.
* 1+ year of HR Shared Services or Human Resources work experience.
Principal Duties and Responsibilities:
* Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.
* Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.
* Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness.
* Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.
Level of Responsibility:
* Works under supervision.
* Decision-making affects direct area of work and/or work group.
* Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc.
* Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.
Minimum Qualifications:
* Bachelor's degree.
OR
Associate's degree and 2+ years of Human Resources work experience.
OR
High School Diploma or equivalent and 4+ years of Human Resources work experience.
$38k-49k yearly est. 60d+ ago
Technical and Customer Support Representative
Photobooth Supply Co
Technical support representative job in Santa Ana, CA
Job DescriptionDescriptionPhotobooth Supply Co We build photobooths that make people money.
$38k-50k yearly est. 26d ago
Technology Support SR Specialist - Test Analyst II
JPMC
Technical support representative job in Irvine, CA
Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.
As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases.
Job responsibilities
Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions
Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout
Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
Required qualifications, capabilities, and skills
Formal training or certification on software engineering and testing concepts
6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
Experience with live chat, incident/service request management, and runbooks for system issue resolution
Baseline knowledge of operational management and excellence
Proven ability to balance tasks while documenting outcomes
Preferred qualifications, capabilities, and skills
Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools
Practical knowledge of programming in C#
Exposure to AWS cloud technologies
Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
Ability to document issues, procedures, and root cause analysis
$46k-79k yearly est. Auto-Apply 60d+ ago
Technical Support Analyst II
J.R. Filanc Construction Company, Inc. 3.9
Technical support representative job in Escondido, CA
Installs, modifies and makes repairs to computer hardware and software systems and provides second level technical assistance to system users. Essential Duties and Responsibilities include the following; however, other duties may be assigned. To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Maintains and deploys computer images and application packages.
* Configures, deploys, and maintains virtual desktop computers.
* Manages inventory control of IT equipment and supplies.
* Upgrades computer hardware and software components.
* Configures and installs project site/office IT equipment.
* Remains abreast of changes in user and system software and hardware requirements.
* Provides second level end-user support.
* Configures, and deploys corporate mobile devices.
* Administers corporate mobile phones services.
* Troubleshoots minor network issues.
* Consults with outside service provider when problems cannot be resolved internally.
Management Responsibilities
None.
Additional Duties and Responsibilities
* Supports and adheres to the matrix organization format.
* Models and reinforces safety as a top priority of the organization. Always wears a hard hat and other appropriate personal protective equipment in the field.
* Practices the AQM philosophy of continuous improvement.
* Meets schedules and deadlines, adheres to policies and procedures and maintains a good attendance/tardiness record.
* Ensures client satisfaction, both internally and externally, through positive, pleasant, professional and efficient handling of issues.
* Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.
* Performs other duties as assigned by the Supervisor.
Education, Experience, and Skills
Two-year degree/certificate from a college or technical school; and three years related experience and/or training; or equivalent combination of education and experience.
Technical and Mental Skills
* Reads, analyzes and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.
* Writes routine reports and correspondence.
* Speaks effectively before groups of customers or employees of organization.
* Defines problems, collects data, establishes facts and draws valid conclusions.
* Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
* Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
* Organizes and manages time, duties and activities efficiently.
Certificates, Licenses, Registrations
None required.
Physical Demands are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit and stand; walk; use hands to finger, handle or feel; reach with hands and arms; and hear and speak. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment
The office provides a safe and healthy work environment, is adequately heated and cooled, is free from exposure and extreme conditions, has appropriate lighting and office furnishings, and is smoke-free and drug-free.
While performing the duties of this position, the employee is normally exposed to a standard office environment. While performing the duties of this position in the fabrication shop, warehouse, maintenance shop or at a project site, the employee could be regularly exposed to any number of the following, including, but not limited to: moving mechanical parts; moving machinery; close tight quarters; rough and sloped terrain; fumes or airborne particles; drilling and blasting activities; welding activities; toxic or caustic chemicals; the potential of falling rock; and outside weather conditions. The employee may be occasionally exposed to risk of electrical shock and vibration. The noise level in this work environment is generally loud.
Equal Opportunity Employer, including disabled and veterans.
View Company Information
To see other positions, click here.
$45k-78k yearly est. 60d+ ago
Customer Support Representative
Extensishr
Technical support representative job in Irvine, CA
Who We Are Connected Dealer Services is an innovative technology company offering cloud-based solutions tailored for modern car dealerships across the U.S. We provide auto dealers with specialized tools to manage inventory effectively, safeguard assets, reduce costs, enhance service retention, and add value at the point of sale. With our expertise in both wired and wireless technology and with a deep understanding of dealership operations, we deliver systems that support efficient and informed decision-making. Who You Are
We are seeking a dedicated and talented Customer SupportRepresentative to join our team. This role serves as a critical link between our valued customers and dealerships. As a direct representative of the company in all support-related matters, the Customer SupportRepresentative is the voice for the customer, dealership, and sales/field teams. They provide frontline assistance and escalate issues to Tier 2 support when necessary, ensuring timely and effective resolution.
What You'll Do
Respond to customer inquiries via email and phone regarding user interface guidance, troubleshooting, and device issues.
Analyze customer problems and research effective solutions.
Log and manage support tickets, ensuring timely resolution.
Participate in on-call rotations as needed.
Attend daily team huddles to stay aligned on tasks and updates.
Prioritize and manage multiple open tickets simultaneously.
Troubleshoot Machine-to-Machine hardware using company resources.
What You Bring
Skills required:
Commitment to providing 5-star customer service.
Strong relationship management across multiple communication platforms.
Professional phone presence and etiquette.
Excellent attention to detail and organizational skills.
Technical aptitude with systems and software.
Ability to work cross-functionally with Customer Relations and Service teams.
Ability to work independently with minimal supervision.
Effective multitasking skills.
Strong email etiquette and verbal communication.
Good listening, analytical, and problem-solving skills.
Qualifications and Education Requirements:
Associate Degree (AA) is preferred or equivalent business experience.
2+ years' experience managing customer relationships while ensuring the best possible customer experience.
2+ years' experience working in coordination, and customer support.
Experience in a technology support or technical service environment is a plus.
Physical Requirements:
Must be able to sit for extended periods.
Repetitive motion is required for computer entry.
What We Offer
A comprehensive Benefits package with employer contributions
Medical benefits with employer contribution
Dental and Vision with employer contribution
Flexible Spending Plans and Heath Savings Account programs
Basic Life and Personal Accident Insurance (Employer Paid)
Ten (10) paid holidays
Hourly Range - $19.00 - $21.00
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements.
#IND1
$19-21 hourly Auto-Apply 3d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Oceanside, CA?
The average technical support representative in Oceanside, CA earns between $31,000 and $49,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Oceanside, CA
$39,000
What are the biggest employers of Technical Support Representatives in Oceanside, CA?
The biggest employers of Technical Support Representatives in Oceanside, CA are: