Customer Service Representative
Technical support representative job in Overland Park, KS
Waterway is hiring Customer Service Associates at our Overland Park North location! Join our Team - Every day is an opportunity to Shine!
Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!
You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!
Compensation: Average is $20 per hour ($16 base pay + sales bonuses).
Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.
Location: Waterway Overland Park North - 12100 College Blvd. Overland Park, KS 66210. Other locations across Kansas City available.
What else you'll enjoy:
People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.
Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
Flexible Scheduling - variable schedules built around your availability.
Perks and Discounts - free carwashes plus fuel and retail store discounts
Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.
Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.
Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members!
Qualifications:
What you need:
Be friendly and engaging! A positive attitude and a will to succeed!
No experience required. Experience in customer service, retail, or sales preferred.
Minimum Requirements:
Current and valid drivers' license;
Professional demeanor, behavior, and appearance in accordance with company policy;
Ability to perform all essential functions safely without endangering oneself or others;
Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:
What You'll Do - The Details:
Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
Car Washes - identify customer needs and present complimentary solutions.
Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
Other Functions
Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
Perform various transactional functions to meet customer demand and store staffing needs.
Various other functions as identified and directed by management.
Physical Requirements:
Work Environment/Physical Demands
Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
Cognitive - perform arithmetic calculations and operate data entry devices.
Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:
If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (...@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.
Seasonal Route Support Specialist
Technical support representative job in Overland Park, KS
Seasonal Support Driver
As a seasonal support driver (SSD), youll deliver packages to communities and businesses in the comfort of your own vehicle. This is a friendly, physically active role, so youll need to enjoy fast-paced work, being outdoors, and safely being behind the wheel.
This position requires schedule flexibility since work will be assigned in the morning based on operational needs and your availability.
PLEASE NOTE: You may experience a short waiting period between when youre hired and your first day on the job. Our team will keep you in the loop every step of the way via text.
What youll need:
Lift up to 70 pounds
Drivers license in the state you live - You will be required to provide proof of this to qualify for this position
Saturdays and holiday work required depending on business needs
No experience necessary
Legal right to work in the U.S.
Seasonal support drivers are expected to comply with UPS appearance guidelines
What is required of your vehicle? You will be asked to provide proof of these items
Proof of vehicle registration
Minimum state insurance required
Vehicles must be under 10,000 pounds and if that vehicle is a truck, it must have a covered and secured bed
No other company logos or markings
No bumper stickers, political stickers, offensive markings
Additional Benefits:
Part time opportunity*
Excellent hourly pay Including mileage reimbursement of .70 cents per mile
Paid weekly
Deliver from the comfort of your own car
No experience necessary
*This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! Shifts vary between Monday - Saturday, depending on business needs.
This job posting includes information about the minimum qualifications (including the UPS Uniform and Personal Appearance Guidelines), locations, shifts, and operations within the locations which may consider my application. An applicant or employee may request an exception or change to, or an accommodation of, any condition of employment (including the UPS Uniform and Personal Appearance Guidelines) because of a sincerely held religious belief or practice.
The base pay for this position is $23.00/hour
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Customer Service Representative - Healthcare - $1,
Technical support representative job in Lawrence, KS
General information Job Posting TitleCustomer Service Representative - HealthcareDateWednesday, August 27, 2025CityLawrenceStateKSCountryUnited StatesWorking time Full-time Description & Requirements
Youtube Video
Customer Service Representative - Healthcare
Location: Lawrence, KS (On-site Position)
Take the next step in your career now, scroll down to read the full role description and make your application.
Starting Pay: $15.00/hr plus a $1,000 new hire bonus and up to $2,400+ in other potential bonuses!*
Schedule: Limited-Service Full-Time positions available
Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence, While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You'll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you'll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally:
Competitive Compensation:
$15.00/hr base pay + 10% shift differential
$1,000 new hire bonus and up to $2,400+ in bonus opportunities, including training
Comprehensive Insurance Coverage: Company-paid medical coverage
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses?
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules?
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties?
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing?
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller?
- Refer calls as required to CSR Lead?
- Maintain up-to-date knowledge of client regulations and policies?
- Report problems that occur via the online system so they can be addressed by the appropriate parties? Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times?
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks?
- Ability to work as a member of a team??
- Must participate and certify in internal CCO training to begin this role.?
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.?
- May be required to work overtime and scheduled holidays.?
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. '- Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.??#CCOLawrence EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.Minimum Salary$15.00Maximum Salary$15.00
IT Field Technician
Technical support representative job in Merriam, KS
Client: Healthcare/Hospital Environment
Job Title: IT Hardware Technician/Installation Specialist
Number of positions: 2
Pay Rate: $20.00
Availability: Monday - Friday, 8:00 AM - 7:00 PM.
Location: onsite in Merriam, KS 66204
Top Things Looking for:
We are looking for two experienced and reliable IT Field Technicians for a short-term, 4-6 month contract. This project involves installing a new virtual care healthcare platform technology at our Healthcare client. You will be installing cameras on patient room TVs, along with digital whiteboards and door signs. Will be part of a Team and will be trained.
Key Responsibilities:
Install and configure new virtual care equipment (cameras, digital whiteboards, and door signs).
Run programs and reprogram TVs as needed.
Mount equipment and brackets, and connect data and HDMI cables.
Complete 2-4 rooms per day efficiently.
Collaborate with the team and follow client instructions.
Required Qualifications:
1+ years of hands-on IT experience and a strong technical aptitude.
Experience with configuring equipment and managing cables.
Proficiency in assembling hardware and installing mounting brackets.
Note: This role does not involve PC troubleshooting.
Aftermarket Sales Customer Support Representative
Technical support representative job in Kansas City, MO
Shift 1 (United States of America)
The Aftermarket Sales Customer Support Representative provides exceptional service to both new and existing customers regarding billing inquiries, service requests, sales quotes, suggestions, and complaints. This role offers post-sale technical support, including installation, troubleshooting, problem resolution, and maintenance, ensuring customer satisfaction and fostering positive relationships.
Hybrid role based in Kansas City, MO or Whitewater, WI
Work You'll Do:
Handle billing inquiries, service requests, and customer suggestions or complaints promptly and professionally.
Provide post-sale technical support services such as installation, troubleshooting, and maintenance.
Resolve customer issues fairly and in accordance with consumer laws.
Offer product and service information and identify opportunities for upselling.
Respond timely to customer inquiries via various communication channels.
Process customer orders, bills, accounts, and applications for service, maintenance, or termination.
Maintain good customer relations and ensure customer claims are addressed effectively.
Collaborate with internal teams to ensure customer needs are met.
Manage workload independently with periodic supervision.
Other duties as assigned to support customer satisfaction and operational efficiency.
Team:
This role is part of the Aftermarket Sales team, working closely with sales, technical, and customer service departments to deliver comprehensive support.
Basic Qualifications:
College degree or above in Business Administration, Customer Service, or related fields.
Proven experience in customer service, technical support, or related roles.
Strong communication and interpersonal skills.
Ability to handle non-standard problems with effective solutions.
Proficiency in MS Office and customer management software.
Ability to manage workload independently and prioritize tasks effectively.
Preferred Qualifications:
Experience in technical support or service industries.
Knowledge of billing systems, service processes, or product-specific support (SAP)
Strong problem-solving skills and customer-focused attitude.
Ability to work efficiently under minimal supervision.
Flexibility to adapt to changing priorities and customer needs.
#LI-AW1 #LI-HYBRID
Who we are:
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow™ - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: ********************
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
Auto-ApplyIT Support Specialist III
Technical support representative job in Overland Park, KS
Full-time Description
At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.
Join in on the Success
As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.
But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!
Key Accountabilities:
Network / System Monitoring & Support
SD Escalation Support
Client Ticket Management / SLA Adherence
IMAC and B/F Support
Update ITGlue / Tooling
Job Summary: This role is important because it monitors the first line of notification of issues within client environments; provides clients with proactive services to prevent bigger issues by automating maintenance and patching. Creates and implements new automation services as issues arise and technology changes. Ensures the client is notified of issues in a timely manner.
Responsible for the functionality of software in the monitoring and triaging of alerts received from internal and external Clients. The role requires a comfort level of communicating professionally across different levels of both internal and client organizations. Serves as the escalation point for ITSS I/II level technicians.
What you bring to the position:
You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”
You successfully fulfill the following essential duties and responsibilities:
You will use your COLLABORATIVE SKILLS to:
Multi-task various user issue's effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required.
Perform queue management for user tasks, alarms, alert tasks, incidents and troubleshoot and / or triage as necessary.
Troubleshoot, analyze and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues.
Work with key stakeholders to address gaps in licensing, software, and hardware when identified.
Support the company by completing other duties as assigned.
You will use your TECHNICAL SKILLS to:
Respond to software-generated alerts and troubleshoot recurring issues.
Create and manage reports and scripting for clients using the RMM tools.
Manage tickets based on priority and SLA.
Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below:
Auvik
Cisco
Citrix
Fortinet
HP
Microsoft
RMM
Veeam
VMWare
You will use your CUSTOMER SERVICE SKILLS to:
Communicate with customers about existing tickets and inform them of the plan to address them.
Deal with end users / management during times of pressure.
Inform customers about ISG service offerings that may help them in monitoring their environment.
Participate in an after-hours call rotation to support our customers.
As a successful employee, you will demonstrate the following professional skills as you carry out your position:
Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations.
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
Organizational Support - Follow company policies and procedures and complete other duties as assigned.
Judgment - Include appropriate people in decision-making process.
Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well.
Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
Planning and Organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner.
Requirements
You will meet the following educational, licensing, certification, and work experience requirements:
High School Diploma or GED Required.
Bachelor's Degree in related field preferred.
A minimum of 5-7 Years similar or related experience.
Experience with Cisco Unified Communications and MS Teams Voice required.
Working knowledge of networking.
Working knowledge of systems administration.
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.
Demonstrated attention to detail with excellent organization and time management skills.
Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage.
You will follow the ISG Technology Core Values:
Humor & Fun
We believe it's important to take time outside of work to spend time with family and keep the wind in our sails.
We collaborate and value sharing our unique perspectives.
We're inclusive and create activities that align with people's interests and passions.
Resilience
We pride ourselves in meeting high-pressure challenges.
We never quit and demonstrate the ability to see daunting assignments through … successfully.
Lead by Example
We demonstrate courage in having crucial (and sometimes “tough”) conversations.
We are reliable and highly accountable in our use of systems and tools.
Continuous Improvement
We're creative thinkers who can adapt to evolving situations.
We're humbly confident, know our stuff, are willing to coach and be coached.
We're willing to make “healthy” self-sacrifices for the greater good.
“Team First” Initiative
We are pro-active and stay on top of training and certifications.
We willingly take on more responsibility if we see a need and can assist.
We view individual accountabilities as representing the whole team.
You are able to work in the following environmental and working conditions:
Prolonged periods of sitting at a desk and working on a computer and phone.
Work in a general office environment.
Travel to client and prospect locations with varying conditions.
You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.
desktop support
Technical support representative job in Kansas City, MO
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Distributed Client Services
Location:
Kansas City,MO
Duration:1+ year (with possible extension)
Job id :
Fast Path [19032]
·
Skills Overview
Deskside Support Tech. Must be experienced in DESKSIDE support
·
Win7/Win XP OS support. Troubleshooting
·
Office 2003/2007/2010 support
·
end user trouble shooting skills
·
Installation, configuration and maintenance of windows, hardware's and software's.
·
Desktop and laptop installation ,configuration and upgradation
·
Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
Support Technician
Technical support representative job in Lenexa, KS
The position of Help Desk Technician is to provide expert technical and operational support for the point-of-sale systems and other technical resources and tools for our users, both in remote locations and at the home office. This position can be done remotely and is open to current employees.
Our corporate office is located at 8208 Melrose Dr Lenexa, KS 66214.
Support Technician Primary Responsibilities:
Serves as first point of contact for customers seeking assistance over the phone, email or other established means of contact and responds in a timely and professional manner.
Walk customers through the problem-solving process.
Troubleshoot and resolve Point of Sale (POS) software problems for remote branch personnel.
Escalate unresolved issues to authorized individuals / departments.
Provide guidance to remote branch personnel regarding the operational aspects of the POS software.
Enter all activities performed in company tracking software as defined by policy.
Perform remote computer and software administrative duties at branch locations on an as needed basis.
Collect data and provide reports for POS systems on a daily basis.
Predictable and reliable attendance is an essential requirement of the position
May perform other duties as assigned.
Experience
Experience with desktop OS software and hardware
Excellent verbal and written communication skills.
Ability to type at 30 wpm.
Ability to analyze and solve problems.
Ability to prioritize and organize.
Education
High School diploma or equivalent.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
EOE
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Work Location: This position will be based in our Lenexa Kansas corporate office. The selected candidate will be required to work in office 2-3 days a week to provide onsite support to corporate staff.
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Customer Support Representative
Technical support representative job in Overland Park, KS
These candidates will be responsible for filing supply requests for customers and centers, processing complaints and preparing monthly reports. Additional duties may include developing an action plan for customers, responding to and following up on customer requests, as well as various administrative dutes such as filing, faxng, processing forms, auditing documents, etc.
If selected, candidates will attend a training seminar from 8:00AM - 4:30 PM (Monday through Friday) for about a month then will proceed to a work schedule of 10:30AM - 7:00 PM (Monday through Friday)
**This is a 3 month contract position with possibility of full-time hire***
PLEASE APPLY WITH RESUME ATTACHED.
Qualifications
3-5 years of Customer Service experience is required. Must have excellent computer proficiency. Previous call center experience is a plus.
Additional Information
3+ month contract
Starting at $12.00/hour DOE
Monday through Friday, full-time
L1 Tech Support Advocate
Technical support representative job in Kansas City, MO
About UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About YouYou are a self-starter who thrives in a fast-paced environment and is excited to get cross-functional experience in a high-growth startup. You practice active listening and enjoy communicating with customers. You are an adept problem solver with previous experience in technical customer support. You are comfortable working collaboratively and autonomously on new challenges as the company grows.
About The RoleThis role is an integral part of the Customer Support team and is responsible for troubleshooting and solving basic support issues. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance. Your role will involve providing prompt and effective solutions, ensuring customer satisfaction, and laying the foundation for a positive support experience.Responsibilities
Initial Troubleshooting: Respond to customer inquiries via phone, email and chat. Conduct initial troubleshooting to identify and escalate, or resolve, technical issues and answer product questions.
Escalation: Escalate complex issues to team leads or appropriate internal teams. Take detailed notes and relay all necessary information for a smooth transition and resolution.
Customer Interaction: Interact with customers professionally, patiently, and empathetically; actively listening to their concerns and providing clear and concise instructions.
Proactive Communication: Keep customers informed about the progress of their tickets, expected resolution times, and any potential delays, ensuring transparent and proactive communication.
Customer Education: Educate customers on product functionality, features, and best practices to help them make the most of their Canary products.
Collaboration: Collaborate closely with team members and cross-functional partners to share insights and feedback. Contribute to the continuous improvement of support processes and customer satisfaction.
Performance Metrics: Meet or exceed established performance metrics, including response and ticket resolution times.
Qualifications
Previous experience in a customer service or technical support role. Experience in a B2B or SaaS company preferred.
Excellent written and verbal communication skills with the ability to explain technical concepts simply and understandably to non-technical customers.
Strong problem-solving skills and a proactive approach to finding solutions to technical issues.
Effective time management skills and the ability to handle multiple tasks simultaneously.
Willingness to work collaboratively in a team environment and learn from others.
A customer-focused attitude with a genuine desire to help customers.
$50,000 - $60,000 a year
The base salary range for this role is $50,000-$60,000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
Auto-ApplySupportive Living Technician
Technical support representative job in Kansas City, MO
DAY AND EVENING SHIFTS AVAILABLE Provides on-site support services for those living in Beacon housing programs. They will provide supportive services, monitoring, and outreach to participants. Services provided to persons with serious mental illness, including persons with co-occurring conditions and/or chronic medical conditions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
• Provides person centered supportive services to help consumers develop independent living skills, coping skills, communication skills and problem-solving skills. Assist consumers with monitoring medication adherence.
• Provides Crisis intervention to consumer's experiencing a psychiatric or substance use related crisis and utilize clinical judgment in recommending appropriate treatment recommendations, including the need for hospitalization or residential treatment.
• Collaborates with CS workers to problem solves issues related to housing and housing crisis, accessing community resources to assist with basic needs as well as emergency situations, advocate for consumers in regard to receiving proper health care, and assist consumers in resolving matters of significance.
• Promotes wellness and coping skills by assisting consumers to improve overall health, identify individual warning signs, and help develop ways to prevent relapse.
• Works in coordination with CS Workers to engage consumers in activities which enhance wellness, supporting individual recovery goals.
• Promotes dialogues on recovery and resilience. Responsible for teaching and modeling recovery management skills and problem-solving skills.
• Actively engages consumers to connect with other consumers and with their community at large and encourage the use of natural resources. Facilitate groups for participants to build community and natural supports.
• Encourage consumers to utilize community agencies and resources which support recovery and increased social, educational, employment and recreational opportunities.
• Completes progress notes in AVATAR within 72 hours of service provided which clearly reflect interventions provided and necessity of those interventions.
• Attends and participates in clinical team meetings
• Observes all rules of confidentiality relating to clinical information and treatment, both internally and when dealing with external agencies and/or individuals.
• Maintains required training and certifications.
• Maintains knowledge of agency technology programs and/or systems needed to do the job and uses them effectively.
• Other duties and/or responsibilities may be assigned by supervisor.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
Education/Certifications:
• High School diploma or equivalent required
• CPR/First Aid Certification required
• Pre-employment TB test required.
• Valid driver's license plus minimum state-mandated auto insurance required.
Experience Required:
• 1 year required
• 2-3 years of position related experience preferred
Required Knowledge:
• Basic knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Prior mental health and/or substance use knowledge required.
• Prior healthcare technology software experience preferred.
Skills/Abilities:
• Oral and written communication skills; ability to present healthcare information in an understandable manner to both individuals and groups as needed.
• The ability to interact with a wide range of individuals.
• The ability to maintain a high level of client confidentiality.
• Ability to travel locally between sites.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee is regularly required to drive to local destinations within the catchment area. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Information Technology Professional
Technical support representative job in Overland Park, KS
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
Technical Support Technician (Comms) - MTCCS
Technical support representative job in Leavenworth, KS
Job Title: Technical Support Technician (Comms) Location: Ft Leavenworth, KSTime Type: Full-time Potential for Telework: No Minimum Clearance Required to Start: Secret clearance Employee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced Technical Support Technician (Comms).
NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job description:
• Trains and assists unit staff in establishing command post networks, tactical communications equipment, and establish, installs, operates, maintains, and defends (EIOMD) assigned communications and encryption systems, to include associated components, and to manage information and unit information capabilities• Troubleshoot communications, application configurations, establishes network addresses and connections, perform routine maintenance, upgrades as needed, and implements security updates
Qualifications:
Required:• Associate's degree• Understanding of technology integration and information flow including LAN/WAN, firewalls, security, storage, and backup methodologies• Two (2) years of technical development experience in areas of RF, Hardware, Software, Networks, Communication Systems, and infrastructure
Preferred:• Meet DoD 8570.01-m baseline computing environment (CE) certification requirements at IAT II• Bachelor's degree
Auto-ApplyIT Support Technician
Technical support representative job in North Kansas City, MO
GARNEY CONSTRUCTION Due to growth, we are adding an IT Support Technician in N. Kansas City, MO. You will assist our Garney employees with technology issues, configuring and deploying technology equipment, and adapt to different problems developing solutions to improve the experience employees have with their technology. To thrive in this position you must be motivated to learn about IT procedures, interact well with people, and have the ability to provide detail on issues and solutions.
WHAT YOU WILL BE DOING
* Maintain and track technology equipment; ensure accurate inventories and lifecycle documentation
* Read technical documentation and follow established IT procedures
* Develop and refine equipment processes; create simple tracking/controls for consistency
* Triage and resolve help desk tickets; document fixes to drive process improvements
* Troubleshoot login/password, hardware/software, and group/permission issues; coordinate vendor warranty and third-party support
* Configure and deploy devices (imaging, setup, decommissioning) for office, job-site, and remote users
* Provision user accounts, security roles, and phone numbers/extensions; purchase and install approved software/hardware
* Improve help desk workflows and leverage automation to streamline IT operations
WHAT WE ARE LOOKING FOR
* Organizational skills and the ability to swiftly adapt to assist with multiple issues
* 1-3 years of IT support experience; strong customer focus, problem solving, organization, and attention to detail.
* You have knowledge of basic networking concepts
* You understand basic security and cybersecurity concepts
* PowerShell scripting; Microsoft or CompTIA certifications (Preferred)
* Bilingual- Spanish and English (Preferred)
LET'S TALK THE PERKS!
* Employee Stock Ownership Program (ESOP)
* Health Plan, Dental Plan, Group Life Insurance
* Prescription Drug Plan
* 401 (k) Retirement Plan
* Health Saving Account (HSA) or Flexible Spending Account (FSA)
* Health Reimbursement Account (HRA)
* TELADOC
* Employee Assistance Program
* Free Wellness Program
* Holidays and PTO
CONTACT US
If you are interested in this IT Support Technician position in N. Kansas City, MO then APPLY NOW. For other opportunities available at Garney Construction go to careers.garney.com. If you have questions about the position or would like more information, please contact Mike Curran by *************************.
Garney Construction and its subsidiaries are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Garney Construction is a background screening, drug-free workplace.
Agency Disclaimer: All vendors must have a signed Garney Construction Agreement, authorized by the Executive Team, to receive payment for any placement. Verbal or written commitments made by anyone other than a member of the Executive Team will not be considered binding. Any unsolicited resumes sent to Garney Construction or submitted to employees outside of the Recruiting Team will be deemed the property of Garney Construction. In such cases, Garney Construction will not be obligated to pay any placement fees.
THE BENEFITS OF WORKING AT GARNEY
Free medical, prescription, dental, and vision plans ($0 premiums)
Virtual doctor visits with no co-pay
Shares of company stock at no cost starting your first day
401(k) plan with a 3.5% match
Student loan resources
Weekly paychecks
Paid time off
8 paid holidays
Health Savings Account (HSA) with a lump sum and matching contributions
Free life insurance & disability policy
Free access to healthcare coordinators
Counseling sessions with mental health professionals at no cost
Access to consultations with legal/financial professionals at no cost
Free programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more
50% employee discount in the Garney apparel store
BUILDING SUSTAINABLE FUTURES WITH THE WORLD'S MOST PRECIOUS RESOURCES-WATER AND PEOPLE.
EEO - it's the law poster
Right to work
This organization participates in E-verify
Nearest Major Market: Kansas City
Easy ApplyIT Internship - Kansas City
Technical support representative job in Kansas City, MO
Lockton is looking for talented students to join our 2026 Summer Associate Program in Kansas City! An internship at Lockton is so much more than coffee runs. Over nine weeks, you'll be exposed to different functional areas of the business and solve a real-world challenge facing Lockton and the industry.
Throughout the experience, you'll be paired with a performance coach or specific team to help guide you through the course of the internship. You'll also get the opportunity to work with a variety of students from varying schools while being a part of our award-winning office culture.
Apply if interested in one of our IT Internship opportunities:
* Software Development
* Application Development
* IT Service Desk
Responsibilities will vary based on your placement, but may include:
* Collaborate with an IT professionals to provide technical support
* Working with a team of fellow interns to solve real-world business challenges
* Conducting research and preparing a variety of reports, presentations and communications
* Interacting with internal clients exemplifying Lockton's commitment to client focus
* Actively participating in training and personal development sessions
* Presenting in-person and virtually to internal clients and other Lockton Associates
* Collaborating with assigned team on day-to-day responsibilities and requests
* Performing other responsibilities and duties as needed
Fix It and Learn It: Appliance Repair Tech Wanted Schools -On Us!
Technical support representative job in Kansas City, KS
Job DescriptionBenefits:
Company car
Company parties
Competitive salary
Employee discounts
Free uniforms
Health insurance
Paid time off
Training & development
Benefits: * Guaranteed minimum $800 a week when working full-time hours after training.
Take home service vehicle, company card for gas for service vehicle and supplies
Cell phone, company branded work shirts
Paid time and vacation days, paid holidays after one year
Initial and ongoing paid training
Sams Club membership
No nights or weekends, no on-call days, usually home by dinner time
Weekly pay will be hourly + commission after training (averages around $30 an hour, commission paid on labor only). Hourly when in training.
Tager appliance repair will pay for your appliance repair online training that you can complete in about two weeks from home and get paid
As well as on-line training you will receive hands on training with our trainer
Insurance allowance paid weekly after training
Are you a problem-solving wizard with a knack for bringing machines back to life? Do you thrive on the satisfaction of a job well done and the gratitude of happy customers? Were on the hunt for a skilled Appliance Repair Technician or Trainee to join our dynamic team! At Tager Appliance Repair, youll tackle everything from rogue refrigerators to defiant dryers, using your expertise to save the dayone appliance at a time. Even better, well invest in your growth by sending you to school to sharpen your skills and stay ahead of the game. If youre ready to turn your technical talents into a rewarding career with great pay, awesome benefits, and a crew thats more like family, this is your chance to shine!
.The Job:
Travel to and from customers homes for diagnosis and repairs of kitchen and laundry appliances
Troubleshoot and test appliances
Diagnose and repair products using schematics and test meters
Research parts needed for repairs
Part install
Collect payments from customers
Pickup part from part suppliers
You:
Must be able to move common appliances around without damaging the customers home
Must be able to lift or maneuver 75 pound
Stair climbing in some homes is to be expected
Must have clean and valid drivers license
Must be able to pass background and drug test
Must speak English
Must have own hand tools
Must attend periodic training classes
Must provide your own clean black shoes, black slacks, and belt to be worn every day. (provided shirt must be tucked in)
Join Our Team.
Our phone operators do not know about the open position. Email questions only please
Temporary Parcel Support Specialist
Technical support representative job in Baldwin City, KS
Seasonal Support Driver
As a seasonal support driver (SSD), youll deliver packages to communities and businesses in the comfort of your own vehicle. This is a friendly, physically active role, so youll need to enjoy fast-paced work, being outdoors, and safely being behind the wheel.
This position requires schedule flexibility since work will be assigned in the morning based on operational needs and your availability.
PLEASE NOTE: You may experience a short waiting period between when youre hired and your first day on the job. Our team will keep you in the loop every step of the way via text.
What youll need:
Lift up to 70 pounds
Drivers license in the state you live - You will be required to provide proof of this to qualify for this position
Saturdays and holiday work required depending on business needs
No experience necessary
Legal right to work in the U.S.
Seasonal support drivers are expected to comply with UPS appearance guidelines
What is required of your vehicle? You will be asked to provide proof of these items
Proof of vehicle registration
Minimum state insurance required
Vehicles must be under 10,000 pounds and if that vehicle is a truck, it must have a covered and secured bed
No other company logos or markings
No bumper stickers, political stickers, offensive markings
Additional Benefits:
Part time opportunity*
Excellent hourly pay Including mileage reimbursement of .70 cents per mile
Paid weekly
Deliver from the comfort of your own car
No experience necessary
*This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! Shifts vary between Monday - Saturday, depending on business needs.
This job posting includes information about the minimum qualifications (including the UPS Uniform and Personal Appearance Guidelines), locations, shifts, and operations within the locations which may consider my application. An applicant or employee may request an exception or change to, or an accommodation of, any condition of employment (including the UPS Uniform and Personal Appearance Guidelines) because of a sincerely held religious belief or practice.
The base pay for this position is $23.00/hour
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Customer Service Representative - Healthcare (Part
Technical support representative job in Lawrence, KS
"General information Job Posting TitleCustomer Service Representative - Healthcare (Part Time) Date While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Monday, August 18, 2025CityLawrenceStateKSCountryUnited StatesWorking time Part-time Description & Requirements
Youtube Video
Customer Service Representative - Healthcare??
Location: On-site in Lawrence, KS
Hourly Base Pay:$15.00/hr. plus a $1,000 new hire bonus and up to $2,400+ in other potential bonuses!*
Schedule: Limited-Service Part-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter
Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 5 a.m.? Depending on shift schedule
?
Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.
Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You'll play a vital role in helping individuals access essential healthcare services-while gaining valuable, real-world experience along the way.
Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you.
?
Pay and Benefits?
?
At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.?
Competitive Compensation:
$15.00/hr. base pay + 10% shift differential ?
$1,000 new hire bonus and up to $2,400+ in bonus opportunities, including training completion and referrals* ??
Tuition Reimbursement - Invest in your ongoing education and development
Work/Life Balance Support: Flexible scheduling options!
Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage?
Future Planning: 401k with company match?
Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays??
Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs?
Professional Development Opportunities: A supportive environment with career development and promotional opportunities?
Meaningful Work with Impact: No cold calling, sales, or collection calls!
?
*Eligibility requirements apply, ask your recruiter for more details?
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses?
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules?
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties?
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing?
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller?
- Refer calls as required to CSR Lead?
- Maintain up-to-date knowledge of client regulations and policies?
- Report problems that occur via the online system so they can be addressed by the appropriate parties? Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Ability to work within established turnaround times?
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks?
- Ability to work as a member of a team??
- Must participate and certify in internal CCO training to begin this role.?
- Medicare will be expected to participate in and certify in internal Tier I Claims Part? A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.?
- May be required to work overtime and scheduled holidays.?
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision.- Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.?#CCOLawrenceEEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.Minimum Salary$15.82Maximum Salary$15.00"
L1 Tech Support Advocate
Technical support representative job in Kansas City, MO
Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About YouYou are a self-starter who thrives in a fast-paced environment and is excited to get cross-functional experience in a high-growth startup. You practice active listening and enjoy communicating with customers. You are an adept problem solver with previous experience in technical customer support. You are comfortable working collaboratively and autonomously on new challenges as the company grows.
About The RoleThis role is an integral part of the Customer Support team and is responsible for troubleshooting and solving basic support issues. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance. Your role will involve providing prompt and effective solutions, ensuring customer satisfaction, and laying the foundation for a positive support experience.Responsibilities
Initial Troubleshooting: Respond to customer inquiries via phone, email and chat. Conduct initial troubleshooting to identify and escalate, or resolve, technical issues and answer product questions.
Escalation: Escalate complex issues to team leads or appropriate internal teams. Take detailed notes and relay all necessary information for a smooth transition and resolution.
Customer Interaction: Interact with customers professionally, patiently, and empathetically; actively listening to their concerns and providing clear and concise instructions.
Proactive Communication: Keep customers informed about the progress of their tickets, expected resolution times, and any potential delays, ensuring transparent and proactive communication.
Customer Education: Educate customers on product functionality, features, and best practices to help them make the most of their Canary products.
Collaboration: Collaborate closely with team members and cross-functional partners to share insights and feedback. Contribute to the continuous improvement of support processes and customer satisfaction.
Performance Metrics: Meet or exceed established performance metrics, including response and ticket resolution times.
Qualifications
Previous experience in a customer service or technical support role. Experience in a B2B or SaaS company preferred.
Excellent written and verbal communication skills with the ability to explain technical concepts simply and understandably to non-technical customers.
Strong problem-solving skills and a proactive approach to finding solutions to technical issues.
Effective time management skills and the ability to handle multiple tasks simultaneously.
Willingness to work collaboratively in a team environment and learn from others.
A customer-focused attitude with a genuine desire to help customers.
The base salary range for this role is $50,000-$60,000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
Information Technology Professional
Technical support representative job in Grandview, MO
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military