Technical Support Representative Jobs in Painesville, OH

Job Title: Automotive Plant Trainer Pay Rate Range: $35.00-$45.00/hour HOURS: 6:00am - 3:00pm M-F. No OT or weekends required at this time Required skills knowledge and abilities: Must have thorough knowledge of automotive systems, including, but not limited to electrical, engine controls, transmission controls, electronic stability control systems, antilock brake systems and network communications . ASE Certifications recommende d.Assess the diagnostic capabilities of automotive technician s.Knowledge of automotive systems theory, in any or all of the following area s:Electronic and electrical fundamental s.Mechanical procedure s.Modern automotive system s.Automatic transmissions system s.Modern light truck diesel applications preferre d. Assess tooling needs of the automotive technici an.Train automotive technicians on proper diagnostic and repair techniqu es.Ability to read, comprehend and follow complicated verbal and written communication (i.e. client communications, engineering draft material, electronic module design specifications and sub-system schematic s).Ability to communicate written and verbal ideas in a clear, concise mann er.Ability to utilize creative problem resolution skills to handle client related concer ns. Education and experien ce: High School Diploma required. Engineering Degree prefer red.State or ASE certifications prefer red.2+ years of experience diagnosing electrical and electronic issues on vehi cles Experience developing using Microsoft PowerPoint and familiarity with XML.Personality Trai ts: Asser tive Good Atti tude Good verbal and written communica tion Team pl ayer Work Environme nt: Vehicle manufacturing p lant On site with cust omer Standard work day or night (Ability to work on multiple shi fts) Some travel requ ired Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility cr iteria.Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client Equal Opportunity Employer/Veterans/ DisabledNot available on a C2C or C 2H basis To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ************************************** privacy/ The Company will consider qualified applicants with arrest and conviction records.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Customer Service Representative is the primary liaison between the patients and Providers both outside and during regular business hours. Responsible resolving issues and managing any communication between hospitals, emergency rooms, and other Providers as needed. Care is recorded and managed within the scope of the Electronic Medical Record. This position is per diem. Shifts will be based on the specific department and may have a variable schedule that can include days, evenings, nights, or weekends supporting our 24/7 operations. Our office is located at Western Reserve Hospital: 1900 23rd St., Cuyahoga Falls, OH 44223. Primary Responsibilities: Answers all calls by greeting patients appropriately and listening actively for patient issue. Follow protocols as written for correctly recording and delivering messages. Provide patients with information on expected outcome of call. Verify patient information and record all call information within the EMR as per written protocols. Schedule or cancel appointments as per patient request. Page individual Providers as needed per protocol. Perform other clerical duties as assigned. Must maintain confidentiality of patient, employee or financial records. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED Must be 18 years old or older 6+ months experience working in a call center environment Ability to operate the phone system, computer, and other related business equipment. Ability to work a variable schedule that can include days, evenings, nights, or weekends supporting our 24/7 operations Ability to work onsite at Western Reserve Hospital: 1900 23rd St., Cuyahoga Falls, OH 44223 Preferred Qualifications: Medical Assistant experience 1+ years medical receptionist experience Soft Skills: Excellent oral communication and interpersonal skills. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment . #RPO #RED

Join a team recognized for leadership, innovation and diversity As a Tech Support Specialist at Honeywell, you will play a critical role in providing technical support for our Building Automation Systems (BAS) products and solutions in a call center environment. You will be accountable for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our systems, and delivering exceptional customer service to Honeywell accounts. In this role, you will work with cross-functional teams to address customer needs and provide innovative solutions. You will report directly to our Tech Support Supervisor. You will work a 40-hour work week within operational hours of 6:00am to 10:00pm EST, Sunday through Saturday. For the first 90 days, you will be trained in office. After that period, you follow a set schedule of 5 8-hour days within operational days and hours. In addition, this is a hybrid schedule of 3 days in office and 2 days remote. In this role, you will have a significant impact on the efficiency, productivity, and safety of our customers' buildings by providing exceptional technical support and service. KEY RESPONSIBILITIES Provide technical support to customers, troubleshooting and resolving complex issues using the phone and email queues as points of contact. Collaborate with cross-functional teams to address customer inquiries and escalations. Document and track customer interactions and solutions in service management ticketing systems including work order documentation that maintain direct communication with customers about the progress of requests. Verification of proper functioning of hardware and software while communicating with field support personnel and customers in a B-to-B interaction using the highest level of service skills Identify trends and patterns in customer issues to improve product performance, customer satisfaction, and collaborate with multiple levels of management to reach resolutions to stakeholder's expectations. Continuously update your technical knowledge and skills to stay current with the latest industry advancements and product developments. YOU MUST HAVE 2+ years of experience in HVAC technical support or a related role involving Building Automation Systems High school diploma or equivalent WE VALUE Associate degree or certification in electronic technology, HVAC, or Building Automation Systems Experience with Honeywell Building Automation Systems (BAS) products and solutions Excellent problem-solving and troubleshooting skills Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders Strong customer focus and ability to build and maintain relationships BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. To learn more, please visit click here. THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here. Additional Information JOB ID: req471271 Category: Customer Experience Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States Nonexempt Global (ALL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Department: Managed Services Job Description: IT Support Specialist Overview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Responsibilities: Operations: Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Note: There may some on-site activity, but this should be very rare. Qualifications Education and Training High school diploma required; college degree strongly preferred Relevant entry-level certifications preferred: Google IT Support Professional CompTIA A+, Network+, Security+ Microsoft MTA ITIL v4 Foundation Experience 0-3 years in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Benefits: 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Schedule: Day shift Monday to Friday Education: Associate (Preferred) Experience: Windows: 2 years (Required) Mac OS: 2 years (Preferred) Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Location: Cleveland, OH 44125 (Required) Work Location: 95% Remote [with flexibility to come on-site for emergency situations].

DFSO Job Profile : • FSO is hands and feet for Implementation partner & End client both. • He will be pulled for any outage, network, AD, server, data center team, construction, production, operation, development ( wherever they need some physical touch labor to pick up equipment and deliver assets within campus/facility ). • Installing, repairing, and maintaining equipment on client sites • Inspecting and installing equipment on every area of sites ( multiple buildings, multiple floors ) and new technologies • Reporting on project status, identifying root cause of issue & sharing RCA with client in professional format. • This job usually involves frequent traveling to client locations, all sites, all floors ( while assets/monitors in their hands ) • Crawling under the desk to plug/unplug cables/switches. • Responding fast and acting too fast to emergency calls, might require running ( in case lift is not advised to use in emergency situations ). • Shifting & tracking assets/equipment to one place to other based on requirement. Scope of work duties Windows OS, Mobile Devices, O365 Environment, Printing, ID/AD Accounts, Accesses, VPN, Conferencing & Equipment ITSM knowledge Direct, Shoulder Tap availability Shift hours: 8am - 5pm (1 Hour Lunch) Additional Network capability : As you know FSO is hands and feet support for network team on-site. We really need some network exposure so that FSO can understand what they are talking about over the phone. We have dedicated network team, but our FSO responsibility is to co-ordinate with them : Job • Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. • Troubleshooting LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware. • Collaborated exposure in Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP. All must have done along with network engineer. Not expected to do it alone. • Configuring firewalls, routing and switching to maximize network efficiency and security. All must have done along with network engineer. Not expected to do it alone. Right now our FSO haven't seen how it is done, so they go blank to troubleshoot network devices along with my network team (remote).

Responsible for performing the pre-configuration of equipment prior to shipment to customers. The pre-configuration is to be performed in a quality and consistent manner in accordance with documented instructions. Equipment pre-configuration shall also be validated to ensure the proper functioning of the equipment prior to shipment. Key Tasks and Responsibilities: Follow specific written work instructions to efficiently provision and configure IT devices and otherwise prepare for device deployment based on customer requirements. Basic kitting of equipment based on customer requirements. Unbox, re-box and process equipment for shipping. Clean, test, and inspect IT devices. Escalate technical or other issues to your immediate supervisor. Participate in internal departmental and project meetings. Offer suggestions on improving processes and efficiencies. Other duties as assigned. Key Outcomes of the Position: The Configuration Center Technician Associate will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction. All assigned work must be completed in a timely and cost-efficient manner. Skills and Attributes Required: Excellent interpersonal, organizational, and communication skills. Demonstrated ability to manage multiple priorities of low complexity. Ability to work independently and to sustain positive relationships with team members, management and customers. Team oriented resource that approaches problems collaboratively. Aptitude to learn various IT disciplines at a basic level. Attention to detail and a strong work ethic required. Qualifications: This is a hands-on entry-level position that will provide a dedicated individual to support team workload. While existing technical certifications are preferred, they are not required. The individual will be expected to pursue the appropriate certifications as detailed by immediate supervisor within the first year of employment. Experience and Educational Requirement: A High School Diploma or GED, with a minimum of 1 year of experience (preferred) or relevant training that is directly related to the duties and responsibilities specified. Valid Driver's License (less than 6 points on license to adhere to insurance requirements). Physical Requirements: The Configuration Center Technician Associate position involves lifting (up to 60 lbs.), carrying, standing, bending, transporting IT equipment 50% of the time. The position also involves the occasional use of basic tools (screwdriver), cleaning solutions, tear down and rebuild of IT components. Finally, the ability to type, work from a computer monitor, communication (written and verbal) and read basic work instructions are a requirements.

Core Responsibilities Technical Support Involved in Incident, Problem and Service Request Management. Provide workarounds and solutions based on Service Level Objectives. Deskside and remote support required within Factory environment. Support Microsoft operating systems In the case of Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst. Propose or recommend IM&T Services modifications to the Service Desk Manager to reduce user impact. Refers more complex problems to problem managers and/or senior level. Participate to new IM&T Service testing, deployment and stabilization. Maintain and stays current with evolving Information technology. Communication Clarify tickets logged with requesters and communicate about resolution progress. Ensure satisfactory customer service and prompt response times to the requesters. Share her/his support knowledge with peers in the same team and maintain associated documentation Communicate with user community to provide the status of open problems and the changes associated with new solutions Escalate significant issues or outages to the management Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction. Information Security Ensure security rules implementation as per the policies. Requirements: Certifications/Training in the assigned area will be an added advantage. Minimum 4 years of experience Strong knowledge of Microsoft based operating systems General knowledge of IT infrastructure: LAN, WAN, Windows servers, Active Directory Good knowledge of informatics hardware (PCs, Printers, Scanners, Smartphones etc.) Additional Details Part time opportunity (2 days a week)

$500 Sign-On Bonus!!! Pay Rate: $15.00/hr. based on experience, plus monthly bonus ($0- 350) after 90 days. Hours: Monday - Friday 8:00am-4:30pm or 9:00am-5:30pm Who is Hospital Referral Services? No one wakes up in the morning and says, "Today I want to go to the hospital". We are here to help when the unexpected has happened. Hospital Referral Services on-sites screen and help patients' bedside to see what assistance programs the uninsured or underinsured may be eligible to receive. HRS's team of experts helps guide patients through the Medicaid process so the patient can focus on recovery. Our employees voted us Top Workplaces 3 years in a row! The Onsite Medicaid Eligibility Representative will be responsible for: Reviewing the hospital work queue or census to identify uninsured patients. Screening/Interviewing patient's bedside in an Emergency Room/Hospital setting to determine possible eligibility for any assistance programs available including Medicaid and charity. High volume of walking and standing. (70% - 80% of your shift) Completing applications for Medicaid benefits and charity programs as needed. Maintaining a positive working relationship with co-workers, hospital staff and patients. Abiding by HIPAA rules and regulations to protect patients' privacy. Meeting production goals and objectives as assigned by hospital and management on a monthly basis. Maintaining confidentiality of account information at all times. PM21 Requirements: Work Requirements: Previous customer service experience preferred. Must have basic computer skills. Must be able to multitask and type minimum 40 WPM (typing test will be conducted). Must have reliable transportation. Good attendance and dependability are essential. Successful completion of drug and background test required. Proof of COVID 19, TB testing. Annual Flu shot required. Training for the Onsite Medicaid Eligibility Representative: One week of classroom training, covering HIPAA regulations, Revenue Group procedures, role-playing, objections, systems, and procedures. Our Benefits: 100% Paid Training 401(k) matching Paid Time off (PTO) - Up to 10 days your first year! 8 Paid Holidays - Including your birthday! Referral Program Employee Assistance Program (EAP) Growth & Continued Training Dental & Vision insurance Health insurance (including Long & Short-Term Disability) Life insurance (Company Paid) EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws. PM21 Compensation details: 15-15 Hourly Wage PIcddd504952d0-26***********2

Company Introduction： BJT is a leading manufacturer of Protective Packaging machine and material. LockedAir is our well known brand of inflatable protective packaging machine/film system, and LockedPaper is our well know brand of void fill and cushion pad paper system. We have grown globally through continuous innovation with a strong focus on sustainable packaging. Address： Hangzhou China - Headquarter / Cleveland Ohio - US Office Website： ***************** Key responsibility: 1. Customer Support -Answer customer questions regarding products or services via phone, email, chat, or in - person. 2.Order Processing -Receive and process customer orders. This includes making a quotation, verifying order details,entering order information into the system, checking product availability, and coordinating with the warehouse for packing and shipping. -Provide order status updates to customers. Let customers know when their orders have been shipped, are out for delivery, or if there are any delays. 3.Sales back office affairs -Responsible for and handles administrative affairs of the US office&warehouse, this includes Warehouse invoice issuance, checking collection, mail sending and receiving etc Skills and Qualifications： -Bachelor's degree -1-3 years experience in foreign trade business order processing field as a merchandiser. -Valid work permit to work in Unite States. -Drive License. -Careful and good memory -Strong communication skills, both verbal and written, to interact clearly with customers. -Problem - solving skills to handle a wide range of customer issues. -Ability to work well under pressure and multitask, especially during peak customer service times. Job Types: Full-time, Permanent Schedule: 8 hours, Monday to Friday If you are interested in this position, welcome to contact me with your CV by below mail: ********************

GENERAL JOB DESCRIPTION The Support Analyst will be responsible to assist our clients with computer hardware and software issues. The Support Analyst will be required to work on-site to assist with hardware installations, software upgrades, system integrations, and basic IT related issues. The Helpdesk Technician will provide Tier1/Tier2 technical support to users in an efficient and accurate manner. This role is the front line for solving basic technical problems, application support, and providing support for all assigned areas. To ensure success in this role, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class IT Desktop Support Technician provides fast and effective support for clients experiencing basic hardware and software issues. MAJOR DUTIES AND RESPONSIBILITIES Serve as first point of contact in support of end user computing needs including network connection, desktop, laptop, printer and other client-side computing issues. Respond to queries that arise in ticket system, emails, in-person, or over the phone. Write and update training manuals for applications. Provide first touch application support for all departments. Train end users on applications and application updates. Maintain daily/weekly performance of computer systems (meeting rooms, multimedia and Mondo pads, Zoom rooms, etc.) Install, modify, and repair computer hardware and software. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Deploy, manage, and troubleshoot thin client. Seek feedback and insight from end users about computer usage and performance. Track, route and redirect problems to correct resources; properly escalate unresolved queries to the next level of support. Guide users through problem-solving process. Follow up with customers, provide feedback, and see problems through to resolution. Ensure proper recording, documentation, and closure in Ticket System. Recommend procedure modifications or improvements. Secure application for mobile consoles (smartphones, tablets). Manage and deploy Cisco phone system. Manage IT stockroom inventory (hardware, printing supplies, etc.) EXPERIENCE/CREDENTIALS Bachelor’s degree in Computer Science, Information Technology or a related field preferred. 1-4 year(s) of demonstrated work experience as IT Desktop Support or Support Technician. CompTIA A+ and Network+ certifications required. Experience with ticket system, PC re-imaging software, Thin Clients, and multi-media devices. COMPETENCIES Excellent interpersonal, written, and verbal communication skills. Knowledge of popular operating systems, software applications, and remote connection systems. Proficient in Microsoft Office and industry related software program. Ability to diagnose and resolve complex technical issues. Ability to manage multiple priorities and deadlines. A well-organized and self-directed individual who can work with minimal amount of supervision. FEATURED BENEFITS: Discretionary Bonus Medical Insurance Dental Insurance Vision Insurance 401(k) Health Savings Account Paid Maternity Leave Paid Parental Leave Tuition Reimbursement

We are actively looking for a IT Infrastructure Support. If you or your consultant are actively looking for a new job please share your profile. Role: IT Infrastructure Support Duration: 6+ Months Primary skills 5-8 years of call taking profile with core Help Desk Skills Good documentation skills, knowledge on KB articles Good Understanding of the Enterprise IT Infra set up Good Knowledge on Active Directory. Basic understanding of Applications such as Okta, Lotus notes, Salesforce, Minitab 5+ years' experience supporting wide multiple versions of operating system O365 Administration using Office365 Admin Console. Strong writing and documentation skills a must including being able to train other Engineers as and when required. Good knowledge on trouble shooting email client issues like Outlook. Excellent Hardware and software troubleshooting skills Good understanding in handling Microsoft office suite functionality and troubleshooting skills. Fluent in English, in both oral and written communication Good knowledge in Utility software technical knowledge such as Antivirus and others. Desirable Skills Able to understand the email flow issues internal & external End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.). Demonstrate a high level of customer relationship skills which includes email etiquette. Good Communication skills, follow up skills, Willingness to work in rotational shifts Remote troubleshooting. Role and Responsibilities Primary contact point for end users - Email and Web Tickets Qualify and Open tickets for remediation of events. Troubleshooting of tickets before triaging to next level support Triage Tickets to respective teams. Regular updates and follow-up on tickets in the queue Follow up tickets till closure. Create Knowledge Base Articles Understanding of Basics Hardware accessories/devices and peripherals Excellent oral and written communication skills Qualifications and Education Requirements A Bachelor's / master's degree in computer engineering, Information Technology Knowledge and experience using OS Working knowledge of MS Office (PPT, Excel, Word) Preferred Skills Certification - ITIL V4 Behavioral Attributes Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets Excellent problem solving / troubleshooting skills Displays awareness of customers' stated needs and gives priority to meeting and exceeding customer expectations within stipulated time Explains ideas clearly and logically to others and is attentive in interactions Identifies the target audience for communication and carefully listens to their opinions and feedback. Ability to work in Teams. Thank You Satti Reddy

What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile. Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity. It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward. Main Responsibilities: • Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and associates • Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs • Completing other projects and tasks as assigned by supervisor Why Penske is for You: • We take pride in offering a competitive wage and great benefits. • This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work. • This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate. • Penske offers ongoing skills training for to our maintenance associates, so you can grow your career! General Requirements: • High school diploma, equivalent, or prior work experience preferred • Valid driver's license required • Excellent customer service and communication skills • The ability to work well as part of a team • The ability and willingness to work outside • Basic mechanical ability and tool usage (preferred) • Basic computer skills • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. • Regular, predictable, full attendance is an essential function of the job • As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review. • Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required. This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms. • The associate must be able to safely work in all weather conditions. • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity Employer PJ500 About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Vehicle Maintenance/Mechanics/Technicians Job Family: Vehicle Maintenance Address: 1525 Blatt Blvd Primary Location: US-OH-Gahanna Employer: Penske Truck Leasing Co., L.P. Req ID: 2415705

Support Technician (Hybrid) - Cleveland, OH Tucker Ellis LLP is seeking a dedicated Support Technician to join our IT team in Cleveland, Ohio. This role is essential in providing top-tier technical support for our employees and guests, addressing software, hardware, printer, and audio-video conferencing needs. The Support Technician will act as the first point of contact for technical assistance, managing a range of technical issues through both in-person and remote support. This hybrid role requires on-site attendance for at least the first year and includes a rotating on-call schedule with after-hours and weekend support. Responsibilities: Serve as the primary contact for employees seeking technical assistance. Diagnose and resolve issues related to computers, applications, and network connectivity. Provide both in-person and remote support to address technical needs. Manage desktop and laptop hardware, troubleshoot and repair Microsoft Word documents. Assist with video conferencing tools like Zoom and Teams. Resolve VPN and Internet connectivity issues. Use imaging tools to set up and distribute computers. Perform miscellaneous job-related duties as needed. Requirements: Successful completion of a background check. Ability to work independently and collaboratively, serving a diverse customer base. Strong communication skills and patience to work with users of varying technical skill levels. Proficiency in documenting technical issues and solutions. Solid understanding of Microsoft Windows and Office 365. Minimum one year of experience in application support and troubleshooting, preferably in a corporate environment. Working Conditions and Physical Effort: Work is performed in a standard office environment. Physical tasks may include moving computers, connecting cables, and lifting related equipment. Benefits: Competitive Compensation Comprehensive Medical, Dental, and Vision Insurance Life Insurance and other voluntary benefits 401K/Profit Sharing Paid Time Off (PTO) Equal Employment Opportunity Statement: Tucker Ellis LLP is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Non-Solicitation Policy for Third-Party Recruiters: Please note that Tucker Ellis LLP does not accept unsolicited resumes from third-party recruiters or agencies. Any resumes submitted to our job openings without a valid written search agreement will become the property of Tucker Ellis LLP, and no fees will be paid.

Wittur is one of the world's leading providers of components, modules and systems for the elevator industry. We have an immediate opening for an Elevator Component Technical Support Engineer whose responsibilities organizing and managing spare parts stock, Spare parts sales, Online Parts Web store management, technical support. Responsibilities Responsible for working with customers to identify and order spare parts. Responsible for processing sales and warranty orders, documenting customer complaints, and creating recommended spare parts quotes for new and existing equipment Establish and maintain interpersonal relationships with customers Interacts with all the departments involved in the organization to process orders & warranties on time to meet customer's deadlines. Conducts proactive calls to customers to check on the possible need for spare parts, replacement, or training for any equipment they have purchased. Management website Web-shop and support the launch of new product lines. Reads engineering drawings to help customers identify parts that are needed. Answers customer's phone calls and emails in a way that positively represents the company. Issues return authorizations and follows through when the parts are returned determining credit that may be due or repairs that may be needed. Maintain and secure a monthly safety stock in Wittur USA Facility. Prepare reports, including weekly schedules, orders follow-up reports; forward and discuss with the Aftersales Manager Technical support Other tasks as assigned by the manager Qualifications 4 year Technical Degree / Bachelor's degree or equivalent education and work experience 2 plus years of Industrial engineering, Mechanical, Electrical, or similar experience Computer proficiency must be a knowledgeable and experienced professional with excellent customer service skills Ability to write reports, proposals and business correspondence Ability to effectively present information and respond to questions from management and customers Ability to define problems collect data, establish facts and draw valid conclusions Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to read and interpret Engineering Drawings and regulation codes. Knowledge of Microsoft Office Suite. Ability to apply and carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situation. Travel may be required based on project requirements We offer a highly competitive compensation and benefits package, including: GMS Medical, dental, vision, Rx coverage for employee plus eligible dependents Life and AD & D insurance, dependent life insurance, long term disability, and HSA, FSA Employer contributions to 401K, PTO, holidays. For additional company information please visit our website at ************** We are an Equal Opportunity Employer.

The Customer Service Representative serves as a direct point of contact for Garland's customers and is responsible for promoting, increasing, developing, facilitating, and maintaining customer sales and customer satisfaction. The Customer Service Representative must troubleshoot, problem-solve, communicate, and coordinate with other departments at Garland to ensure customer satisfaction. CORE & ESSENTIAL TASKS: Handle all customer communication in an effective, efficient and positive manner through problem solving and analytical skills. Must be able to quickly and professionally react to the unique needs of Garland's customers. Must be able to interpret and implement policies and practices relating to satisfying customer's needs and issues. Effective communications and working with sales representatives to assist in tailoring proposals and solutions that meet the needs of the customer. The ability to work without any monitoring or supervision. Has authority to commit Garland on all customer-related issues, including making the appropriate resolutions when necessary. Coordinating with various Garland departments to ensure customer satisfaction and timely and efficient shipments. Controls costs by evaluating shipments, consolidating loads, troubleshooting and selecting most cost-efficient method of shipment. Ensures on-time delivery of goods to customers, by investigating and resolving detention/delay issues. Follow up on all aspects of order fulfillment and other issues relating to customers with the appropriate sales representative. Any other duties as assigned. QUALIFICATIONS: Must possess customer service experience. Possession of at least a high school diploma or equivalent is required, and a post-secondary degree is preferred. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications. PHYSICAL REQUIREMENTS: Ability to communicate orally in a clear, concise and effective manner with the customers, account representatives, company representatives, management, staff, and the public in face-to-face, one-on-one and group settings. Ability to use a telephone for communication. Ability to maintain regular, predictable, and punctual attendance at the facility. Ability to establish and maintain effective working relationships with others. The ability to sit, stand, and/or walk for extended time periods. Use office equipment such as a personal computer, copier and facsimile machines. Ability to communicate in writing in a clear, concise and effective manner. Hearing and vision required to be within normal ranges. Read at, above, and below shoulder height. Occasionally stoop, kneel or crouch. Sufficient manual dexterity required to operate equipment. Tolerate inclement weather, including heat and cold. Normal range of tolerance to household and other types of typical industrial/ construction chemicals and solvents. EQUAL OPPORTUNITY EMPLOYER: The Garland Company, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated) or any other legally protected characteristic under federal, state or local law.

The Technical Support Engineer is responsible for providing advanced technical support and assistance to CrossCountry Mortgage (CCM) employees and CCM affiliates regarding software, hardware, network, and audio/visual technologies. Job Responsibilities: Provide escalated technical support to customers and internal teams on complex software, hardware, network, and audio/visual issues. Diagnose, troubleshoot, and resolve technical issues through research, testing, and collaboration with other teams. Configure, maintain, and troubleshoot audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems. Create and maintain detailed technical documentation and knowledge base articles for troubleshooting and resolution procedures. Analyze customer or system requirements and specifications to develop, modify, and implement technical solutions and enhancements. Conduct testing and quality assurance activities to ensure the functionality, security, and performance of systems and applications; design, develop, and test computer software and operating systems. Communicate technical information effectively to non-technical customers and stakeholders, providing updates and resolutions in a timely manner. Train customers and internal teams on new features, functionality, and best practices for software, systems, and audio/visual technologies. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, related field, and/or equivalent combination of education/experience. Experience in technical support or a similar role, with a knowledge of software, hardware, network, and audio/visual troubleshooting. Experience configuring, maintaining, and troubleshooting audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems. Knowledge of programming languages, operating systems, and software applications relevant to the role. Excellent communication and collaboration skills. Excellent problem solving skills. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. About Us: CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: *********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

Insurance agency seeking full-time, personal lines CSR(Customer Service Representative). Strong communication (written, oral and computer) skills. Insurance license a plus but not required. Great career opportunity with room for advancement, educationally and professionally.

A client of Insight Global is looking for a qualified Customer Service Representative to sit in Brecksville, OH. Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned. * Demonstrate a sincere desire to assist customers and put their needs first. * Communicate effectively, based on a customer's mindset. * Research, navigate and independently locate answers from webpages and resources (e.g. DFU) in a variety of situations. * The primary function is to receive purchase orders and enter sales orders into ERP database Microsoft Dynamics. Ensure that the order entry, shipping, and billing information is accurate for each order. Verify product, price, freight terms, credit terms, and other conditions of sale. * Manage time effectively. Enter a large volume of orders and respond promptly to customer inquiries. Attention to detail and accuracy is paramount. * Responsible for double-checking own work, and the work of others, to limit errors. * Set up new customers in ERP system, verify tax status, and coordinate credit applications and tax exemption forms with accounting. * The customer service representative will provide information to customers in response to inquiries about products and services, via email and phone. Some product knowledge is required to converse with customers. * Effectively manage incoming calls from buyers and direct customers, and handle them appropriately and promptly. * Verify order status and all related aspects for fulfillment of customers' sales orders. * Involves verification of customer pricing relating to price lists, products, and product sales to customers. * Handle complaints or returns received directly from our customers, or through other internal departments. The complaint/return process has many steps and will require a high attention to detail. * After training you will be expected to troubleshoot customer product issues over the phone. * Ensure that all responses are timely and inquiries or complaints receive the necessary resolution and follow up. * Possess a strong work ethic and team player mentality as this position requires all customer service representatives to work together. Ability to coordinate workload with teammates is a must. * Other duties as assigned Required Skills and Experience: High school diploma required. Customer service experience. Computer experience. Language Skills: Ability to read, analyze, and interpret medical device questions/documentations and process all requests accordingly. Ability to write business correspondence with clients and vendors. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described above, they may be subject to change at any time due to reasonable accommodation or other reasons.

J&O Plastics is seeking a Customer Service Representative to ensure outstanding service to our customers. This position provides a great opportunity to grow professionally, to be an integral part of a team and put innovative processes into action. Our team shows up every day to serve our customers and vendors with focus, ingenuity, and a commitment to quality. Each and every one of our employees is an integral part of our operations, and part of what makes J&O Plastics leaders in precision injection molding. We strive to create an inclusive environment that celebrates our different lived experiences, with the hope of fostering a community atmosphere. Duties & Responsibilities: Communicate with the sales team and customers to build and maintain ongoing relationships Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer Review, process and follow up on orders and inquiries by telephone, fax, internet, and correspondence from customers and Technical Sales Representatives. Order processing through company ERP system Plex and to include for both domestic and international customers Enter and retrieve information from customer portals and related systems and when necessary, enter that information into J&O systems or vice versa Responsible for timely customer communications (via email, internet, phone calls and fax) including but not limited to pricing information, order confirmation, shipping status / details, warranties / terms of sale, returns, and general company information Ensure a high level of customer satisfaction through accuracy of information and minimum response time to inquiries Own, manage, maintain, and accurately update customer data and files. Obtain required approvals for changes to customer-specific information when needed Proactively review open order reports / information and previous days shipments to provide documentation as requested to customers and internally to Manufacturing, Shipping or Sales teams Input, update, and manage sales information in our ERP Plex/ Electronic Data Input (EDI) management of orders Handle customer returns on occasion Assist with billing and accounting responsibilities as needed Maintain accurate records of daily sales activities by inputting information into our systems Skills and Experience: College degree preferred but not required Five (5) or more years in proven customer support and order management experience, preferably in the manufacturing industry Excellent communication skills Strong problem-solving skills Ability to work with the latest technologies A passion for great customer service About Us: At J&O Plastics, we are experts in precision injection molding. We serve customers and vendors alike with top-tier services and abilities from our centrally located Ohio facility. We pride ourselves on our humble beginnings and commitment to innovation. What began as a small plastic products manufacturer inside a barn in Lodi, Ohio, has now grown to a company employing over 100 people and spanning two locations- Rittman and Wadsworth, Ohio. We are thankful for our widespread success and remain dedicated to the idea that no task gets done without teamwork. Why you will enjoy working at J&O Plastics: Inclusive team environment with people who support each other Healthcare benefits (medical, dental and vision, STD/LTD) starting on first day of employment Paid time off available at 90 days 401(k) plus company match Group Life Insurance (Company Paid) Voluntary Life Insurance Paid maternity/paternity leave Competitive wage that is paid weekly On the job training and career growth opportunities