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Business Systems Support & Training Specialist
ANF Group, Inc. 3.7
Technical support representative job in Davie, FL
ANF is seeking a Business Systems Support & Training Specialist. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. In addition to day-to-day support, this role plays a critical role in training, onboarding, and capability development across the organization.
Why Join Us?
We are a growing Company serving the South Florida Market for over 40 years. We are dynamic, innovative and focused on delivering our clients successful and on-time projects looking for dedicated individuals seeking opportunities to become a vital part of a team that truly values all construction project management has to offer. At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive.
Company Benefits:
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for professional development and growth
Responsibilities include:
Business Systems & CMiC Support
Provide hands-on support for CMiC users across enterprise and field teams.
Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance.
Manage user accounts, security settings, and system access for CMiC and other business systems.
Assist with CMiC configurations, module updates, and troubleshooting.
Ensure data integrity and accuracy within CMiC for reporting and operations.
Serve as the primary point of contact for CMiC-related issues and escalate when needed.
Help field teams troubleshoot CMiC mobile and on-site system access issues.
Support business units in leveraging CMiC for project tracking, cost management, and reporting.
Assist in testing, updating, and rolling out new CMiC features or system upgrades.
Work closely with IT, finance, and operations teams to support business system needs.
Coordinate with CMiC support and vendors to troubleshoot and resolve system issues.
Major incident management and companywide communication.
Training, Onboarding, and Learning Enablement
Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems.
Design, build, and maintain a clear, structured training curriculum, including role-based learning paths.
Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees.
Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities.
Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning.
Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness.
Support change management efforts by preparing users for system updates, new functionality, and process improvements.
Measure training effectiveness and continuously refine content to improve outcomes and adoption.
Qualifications
Education:
Bachelor's degree in Information Systems, Business, or a related field.
Experience:
2-4 years of experience in business systems support, IT support, or technical training.
Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees.
Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules.
Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion).
Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences.
Experience developing user guides, job aids, knowledge bases, and self-service learning resources.
Hands-on experience with CMiC highly preferred.
Experience troubleshooting ERP systems, business applications, and integrations.
Strong problem-solving skills, attention to detail, and a continuous improvement mindset.
Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups.
Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus).
The Business Systems Support & Training Specialist plays a critical role in both system reliability and organizational capability building. This role goes beyond technicalsupport by helping standardize training, elevate system usage, and reinforce ANF's commitment to continuous learning through the Build U initiative. The position provides an opportunity to develop deep expertise in CMiC system administration, training design, and business process improvement while directly impacting adoption, efficiency, and employee development across the organization.
Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.
**Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.
$54k-86k yearly est. 1d ago
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ITS Technician
GAI Consultants Inc. 4.6
Technical support representative job in West Palm Beach, FL
Eland Engineering, a GAI Consultants company, is a Florida-based Engineering and Maintenance Services firm. We are looking for 2 full-time ITS Technicians to perform a variety of tasks in central Florida. The position will be based in Seminole County (Sanford), Florida.
Job Description:
The duties of this technician role will include performing on-site or in-house servicing, repair, and/or installation of ITS/Traffic product(s). Duties may also include any aspect of field support and installation, electrical, data, and fiber optic cable installation; conduit and pull box installation; and pole and foundation installation. The successful candidate will determine the most effective means to install equipment to maximize efficiency. Responsibilities include recording and documenting work for projects, maintaining compliance standards and plans and documents, and providing technical assistance. Hands-on experience with fiber optic systems and/or ITS field devices such as DMS, CCTV, MVDS, RSU, Traffic Signal Controllers, and power systems is required.
Compensation Range: $40,000-$85,000 DOE (Depending on experience)
Essential Duties and Responsibilities include:
Installs equipment including but not limited to cameras, detectors, and controller cabinets.
Installs electrical conductor, data conductor, and fiber optic cable.
Installs pull boxes, conduits, poles, and foundations.
Connects conductors to equipment to make equipment work correctly.
Connects electrical conductors to power services to energize equipment.
Test devices to ensure they work correctly.
Prepares logs to keep track of field conditions and installation activities.
Other duties as assigned.
Selected candidates must pass a pre-employment background check including motor vehicle records check and drug test.
Schedule:
Monday - Friday
On-call and weekend work may be assigned
Overtime
Why Eland:
At Eland, a GAI company, exceptional people have an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S. and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy comprehensive benefits and feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join Eland and distinguish yourself in a company poised for unlimited growth.
We offer competitive salaries, excellent benefits, and a professional work environment.
Benefits of Working at Eland Include:
Health Insurance
Dental Insurance
Vision Insurance
Long-term Disability Insurance
401K Retirement Plan with company match
Life Insurance
Paid Holidays
PTO accrual
Applicable Continued Education Programs
Applicable Certifications and Professional License Fees
Applicable Technical Training and Certification Cost
Qualifications
EducationHigh School of Diploma (required)
Experience2 - 10 years: Experience with fiber optic cable installation and splicing. (required)
2 - 10 years: Experience in maintaining ITS field devices such as DMS, CCTV, MVDS, RSU, Traffic Signal Controllers, and power systems. (required)
2 - 10 years: Electronics repair and maintenance. (required)
2 - 10 years: Basic computer and networking skills. (required)
Fiber Optic Fusion Splicing and Troubleshooting. (preferred)
IMSA Certified (preferred)
MOT Certification (preferred)
Licenses & CertificationsDriver's License (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$40k-85k yearly 4d ago
Customer Service Representative
Tempexperts
Technical support representative job in Doral, FL
A growing manufacturing organization is seeking a proactive and detail-oriented Customer Service Representative (CSR) to support a rapidly expanding customer base and internal sales operations. This role plays a key part in the order-to-shipment lifecycle, serving as a central point of contact for customers while ensuring accuracy, efficiency, and exceptional service throughout the order management process.
The ideal candidate is highly organized, customer-focused, and experienced in managing orders within an ERP-driven environment.
Key Responsibilities
Enter and process customer purchase orders accurately within the ERP system
Manage order flow from initial entry through shipment and delivery
Communicate proactively with customers regarding order status, timelines, and changes
Serve as the primary point of contact for customer inquiries, issue resolution, and follow-up
Coordinate closely with Sales, Operations, Production, and Logistics teams
Monitor backorders, inventory availability, and shipment schedules
Maintain accurate and up-to-date customer and order documentation
Support credit review and approval processes as needed
Required Qualifications
3+ years of customer service, order management, or sales support experience
Strong written and verbal communication skills
Experience working with ERP systems (preferred)
High level of accuracy in data entry and order processing
Proficiency in Microsoft Office (Excel, Outlook, Word)
Preferred Qualifications
Experience in manufacturing, electrical products, construction materials, or industrial environments
Bilingual (English/Spanish) is a plus
Core Competencies
Customer communication and relationship management
Problem-solving and issue resolution
Time management and prioritization
Team collaboration across departments
What's Great About Working Here
Stable, Growing Organization: Be part of a company experiencing consistent growth and operational expansion
Cross-Functional Exposure: Work closely with sales, production, operations, and logistics teams
Process-Driven Environment: Structured systems and clear workflows support accuracy and success
Customer-Focused Culture: High service standards with a strong emphasis on reliability and responsiveness
Long-Term Career Potential: Opportunities to grow within customer service, operations, or sales support functions
Team-Oriented Workplace: Collaborative environment where attention to detail and accountability are valued
$22k-31k yearly est. 2d ago
Customer Service Representative
Teksystems 4.4
Technical support representative job in Deerfield Beach, FL
*About the Role* We're seeking a* Customer Service Representative* to join a high-performing team in a hybrid work environment. In this role, you'll handle inquiries related to contract administration, dealer portal access, and supply orders, while delivering exceptional customer support and building strong relationships.
*Key Responsibilities*
* Respond to inquiries from field representatives, dealerships, customers, and lenders.
* Provide personalized support via email, phone, and chat.
* Resolve customer issues using knowledge of products, services, and policies.
* Address contract interpretation questions and troubleshoot portal access for auto dealers.
* Generate accurate reports and collaborate with internal teams, including management.
*Qualifications*
* *Bilingual proficiency in English and Spanish is required.*
* High school diploma or equivalent.
* Minimum 2 years of customer service experience in an omni-channel contact center.
* Strong multitasking skills across multiple systems; excellent typing and data entry.
* Proficient in Microsoft Office and related tools.
* Exceptional verbal, written, and active listening communication skills.
* Ability to work Monday-Friday, 9:30 AM-6:00 PM EST in a hybrid schedule.
*Additional Details*
* One week of formal training followed by shadowing and ongoing support.
* Flexible schedule with 3 remote days and 2 onsite days (Tuesday & Wednesday).
* Casual, modern office environment with amenities including dining, fitness, and medical facilities.
* Candidates must pass a typing test and call center proficiency assessment.
*Pay Structure*
* *0-2 years experience:* $19/hour ($21 bilingual)
* *2+ years experience:* $21/hour ($23 bilingual)
* *Max:* $23/hour ($25 bilingual)
*Why Join?* This is an opportunity to work with a well-established organization in the automotive industry, offering a collaborative team environment and potential for long-term growth.
*Job Type & Location*This is a Contract position based out of Deerfield Beach, FL.
*Pay and Benefits*The pay range for this position is $19.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Deerfield Beach,FL.
*Application Deadline*This position is anticipated to close on Jan 21, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$19-25 hourly 2d ago
Treasury Management Support Specialist II
Seacoast National Bank 4.9
Technical support representative job in Boca Raton, FL
can be located in St. Petersburg, Boca Raton or Stuart, FL.
(3 days in the office/2 days remote).
This role will serve in a capacity of supporting Treasury Management primarily by completing research and maintenance for Treasury services, auditing maintenance and performing transactional reviews.
Team member will provide operational and customer support that includes: technicalsupport, troubleshooting, and expedited service requests. This role may serve as back up to TM Implementations or may provide additional support for TM Customer Care team (primarily during migration periods).
Responsibilities
Maintains comprehensive understanding of all TM documentation, TM process(es)/procedures to include adherence to signing authority/controls.
Reviews maintenance requests, completes maintenance requests timely with attention to detail.
Processes orders for replacements scanners and return labels
Researches ACH account entries. Processes ACH offset entries as needed and performs maintenance to Core, Tracker or Online platform(s) as needed.
Researches non post of RDC transactions, performs maintenance to RDC platforms as needed.
Completes account servicing requests with a high degree of customer satisfaction.
Reviews hourly ACH reports to ensure transmissions are occurring as anticipated.
Review Positive Pay alerts daily and manages/coordinates deadline customer reachout efforts
Compiles daily, weekly and monthly reports as requested.
Maintains knowledge of customer facing technology with the ability to discuss with and enroll customers in self-service products/processes, including, but not limited to internet, telephone, smart phone/tablet applications, debit card, ATM, ACH, Remote Deposit Capture (RDC) and P2P.
Maintains knowledge of RDC equipment and processing. Works with customers and bank associates to troubleshoot RDC related issues.
Educates customers and bank associates on features and benefits of TM products and services. Trains customers and bank associates on TM product utilization.
Identifies internal and external customer service related issues, finds solutions to problems, and drives issues to resolution, creating an outstanding customer service outcome during each interaction.
Exhibits strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Manages Next Day Funding files processed through Seacoast Bank's Merchant Services vendor, ensuring files received by FIS match the files sent by the vendor. Approves or declines transactions based on matching and credits customer accounts accordingly.
Maintains knowledge of TM billing and is able to assist with billing resolve/inquiries for customers and bank associates.
Resolves problems or discrepancies on customer accounts in a timely manner.
Schedule and prioritize work activities, effectively handling frequent interruptions while following up on commitments in a timely manner.
Adheres to Seacoast National Bank's Code of Conduct.
Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.
Conducts and manages outbound and inbound customer phone conversations to help explain TM products and services, respond to technical questions, and conduct account research
Completes other tasks as assigned.
Is seen as an expert in the position, having a full understanding of each component of the job and assists others in learning job duties.
Participates in committees both within and outside the scope of the role and department. Is utilized as a useful resource for other departments and internal customers and is leveraged to educate others regarding TM products, services, sales techniques, and processes.
Continues to educate oneself in TM policies, procedures, processes, product knowledge, and industry advancements. Works towards learning additional functions within other TM departments including Implementation, Lockbox and Merchant Services.
Requirements
High School diploma or equivalent, with minimum of 4 years of previous experience in customer service or banking related fields.
Must be proficient in bank operations and regulations, have an excellent understanding of banking and TM related products and services.
Must have a flexible schedule, able to work during all days and hours of operations, including weekends and occasional non-bank operational hours.
Excellent oral and written communication skills. Listens in order to clarify information; Sends both written and verbal messages in a clear manner, asks questions to test for clarity and understanding.
Capable of dealing with complex business banking needs through a complete understanding of Treasury Management products and services; including how and why businesses utilize them.
Strong customer service skills.
Possess good judgment and decision-making ability. Makes timely and accurate decisions with readily available information and within clearly defined parameters, knows when to escalate matters, determines the priorities and acts within the agreed upon time frame, applies and achieves agreed upon standards of quality, identifies choices from a range of previously made decisions and selects the one which bests fits the needs of the situation.
Effective organizational, problem solving and analysis skills. Organizes own work in order to complete routine tasks, establishes priorities and plans based on knowledge of team/departmental plans, seeks input from others in order to improve the plan.
Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Good interpersonal skills. Adjusts comfortably to demanding situations; is patient, remains focused on resolving issues rather than defending positions.
Ability to work independently. Generally exudes self-confidence: Works with little supervision, appears confident, and presents oneself with assurance.
Ability to maintain a high degree of confidentiality.
Work independently, requiring supervisory approval in unusual or sensitive situations.
Strong customer service, operational, and telephone skills.
Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly.
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.
#LI-PF1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$30k-51k yearly est. 6d ago
Customer Support Services Rep I
Mindlance 4.6
Technical support representative job in Weston, FL
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Title: Customer Support Services Rep I
Duration: 6+ Months
Location: 2915 Weston Road, Weston Florida 33331
Job Description:
Work schedule:
Mon - Fri; 10:00 am to 7:00 pm, and 1 Saturday a month 11:00 am to 2:00 pm (but person would leave early 3 hrs during the week, to avoid OT).
*** Candidates must be bilingual and able to fully communicate in SPANISH. Previous inbound Customer Service/Call Center experience in a Medical/Hospital/Pharma setting is preferred. Above average PC skills required.
Summary: Under close supervision, receives various inquiries from consumers, health care professionals and direct customers. Receives customer orders and answers customer inquiries regarding product information, delivery dates and back-order status. Monitors customer information database. Assists field sales personnel with requests from customers. This is the entry-level position in the Customer Support Services Representative job family.
Essential Job Functions: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
• Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws.
• Communicates with customers via telephone, email, fax or in person, and receives product orders and general inquiries.
• Monitors and provides updates to the customer master group.
• Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation.
• May be required to participate as a Super User with SAP.
• May be requested to work on specific projects.
• Interfaces with other departments in the processing of any customer related issues.
• Assists customers with requests for and the processing of returned goods.
• Complies with Company policies and procedures, including safety rules and regulations.
• Performs related duties as assigned.
Required Knowledge and Skills:
Knowledge of:
• Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements.
• Standard office procedures, practices and protocols.
• Basic sales, contract administration and customer service principles.
• English usage, spelling, grammar and punctuation.
• Current Company policies and procedures, including safety rules and regulations.
• Computer systems and software applications, such as Microsoft Office.
• Proficiency with 10-key data entry.
• SAP experience preferred.
• General office experience including filing & copying.
Qualifications
Skill in:
• Achieving goals, objectives and practices for effective, efficient and cost effective management of allocated resources.
• Interpreting and closely following instructions and procedures.
• Participating in a full range of Sales-related support services.
• Typing and keyboarding with a high degree of accuracy.
• Writing and composing business correspondence.
• Working under time constraints and in pressure situations.
• Communicating clearly and concisely, both orally and in writing.
• Establishing and maintaining effective relationships with individuals contacted in the course of work.
• Operating computer systems and software applications, such as Microsoft Office, specifically MS Word and Excel.
• Representing the Company professionally, effectively and efficiently.
• Organizational skills and time management.
Physical Requirements and Working Conditions: Requires the ability to
sit for extended periods, stand, walk, communicate via telephone,
computer and/or face-to-face contact, hearing and vision within normal
range, and use basic office equipment such as a personal computer,
copier and fax machines regularly in the course of work. Work is
performed in an office environment. Noise level in this environment is
within the normal range.
Thank You !
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-37k yearly est. 60d+ ago
Technical Support Specialist
Institute of Healthcare Professions, LLC 3.6
Technical support representative job in Boynton Beach, FL
Description:
International College of Health Sciences (ICHS) is seeking a TechnicalSupport Specialist to provide comprehensive technical and administrative support across multiple campus systems and platforms. This position is essential in ensuring smooth daily operations for students, faculty, and staff by managing user accounts, coordinating on-campus technology needs, and serving as a primary resource for troubleshooting and technical training. Located in the vibrant Boynton Beach area of Florida, ICHS is committed to fostering a secure, efficient, and technology-enabled learning environment.
Purpose
The TechnicalSupport Specialist will serve as a key technical administrator and support lead, managing user access, training staff, coordinating on-campus technology logistics, and supporting the college's digital infrastructure. This role is critical to maintaining the integrity, security, and efficiency of campus systems and supporting the institution's mission of delivering high-quality healthcare education.
Responsibilities
System Administration and User Support
Serve as Zendesk Admin: add users, manage accounts, passwords, and macros, and train staff on platform features.
Act as Bookings Admin: create and manage shared booking links for college events, on-campus testing, virtual meetings, and new staff orientation; train new employees on personal bookings settings.
Manage Shiftboard platform: create and add bulk profile accounts for students and faculty, manage student thresholds, disable inactive profiles, add new clinical sites, and manage user access.
Create bulk templates for new users/students in Typhon.
Network and Security Administration
Limited Active Directory administration: access server via Remote Desktop, create and manage staff/faculty accounts for on-premises access, enable/disable users, and update user profiles.
Office 365 administration: update whitelist domains or users in Exchange, unlock restricted student emails in Defender.
Administer Avigilon Alta/Open Path: create, assign, and manage security access cards; schedule events for suite access; manage remote access credentials for emergencies.
On-Campus Technology Coordination
Local On-Campus Admin: bypass system admin requirements for time sync, external hard drive access, and application installation.
On-Campus Testing Coordinator: assign and organize suites for testing and presentations, consult with Deans for residency weeks, prepare laptops and devices, update security settings, set up and break down testing environments, and assist guest speakers.
Vendor and Event Support
Liaise with third-party vendors regarding equipment needs (access points, switches, server maintenance, new installations).
Organize and support campus events with technical setup and troubleshooting.
Team Leadership and Training
Train and coach support staff on systems and processes.
Review support tickets, student meetings, and projects for quality and efficiency.
Organize support staff scheduling for campus events and operational needs.
Requirements:
Qualifications
Education / Experience / Knowledge
Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
2+ years of experience in technicalsupport, IT administration, or help desk roles.
Must have experience working in an educational environment (school, college, or university)
Strong interpersonal skills and a customer-oriented mindset
Ability to work independently and as part of a team
Experience administering platforms such as Zendesk, Office 365, Active Directory, and similar systems.
Strong troubleshooting, organizational, and communication skills.
Proficiency in Microsoft Office Suite and remote desktop tools.
Ability to train and support users with varying technical backgrounds.
Desired
Bachelor's degree in related field.
Experience in higher education or healthcare environments.
Familiarity with Shiftboard, Typhon, Avigilon Alta/Open Path, and booking platforms.
Vendor management experience.
Additional Information
At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$39k-71k yearly est. 29d ago
Technical Support Specialist
Sidley Austin 4.6
Technical support representative job in Miami, FL
The TechnicalSupport Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The TechnicalSupport Specialist will work independently and as part of a team.
Duties and Responsibilities
Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
Assist with projects such hardware or software upgrades, office moves and special events.
Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
Document and maintain user request and incident records in IT Service Management System.
Perform other duties as required.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Target Salary Range $75,000 - $85,000 if reporting to a supervisor in New York Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources).
Education and/or Experience:
Required:
BA/BS degree or equivalent work experience
A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
Experience supporting Windows-based computers, including Microsoft Windows 10
Experience supporting VoIP Telephony solutions
Experience with enterprise imaging solutions for Windows-based computers
Experience supporting Smartphones, e.g., iPhone, Android
Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Preferred:
Law Firm or Professional Services experience
A+, ITIL and Microsoft Office Application certifications
Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
#LI-EC1
$75k-85k yearly Auto-Apply 5d ago
Entry Level Customer Support Representative
Nuvision 4.3
Technical support representative job in Hialeah, FL
Benefits:
Bonus based on performance
Company parties
Competitive salary
Free uniforms
Opportunity for advancement
Training & development
Here at our company, you'll find a dedicated group of professionals who care immensely about defining what it means to deliver an exceptional customer experience. Our team thrives on collaboration and works together to create and implement unique ideas aimed at improving the customer experience. Coming from a multitude of backgrounds and skills, you will find the most diverse and adaptable group of individuals.
We utilize a solution-based service approach with an emphasis on boosting client and customer satisfaction. The Entry Level Customer SupportRepresentativessupport our clients by being the front line of communication with consumers. By working directly with our customers, Entry Level Customer SupportRepresentatives provide insight into their wants and needs. We know what the customer wants before they do!Entry Level Customer SupportRepresentative Responsibilities and Duties:
Build long-lasting relationships with customers through open and direct communication
Promote services that address and solve the customer's wants and needs while keeping honesty and transparency at the forefront of the conversation
Work to resolve any outstanding issues related to customer accounts, customer service conflicts, and service issues
Part of the enrollment process is learning the entire sales cycle to be able to assist customers from start to finish with their enrollment order
Communicate effectively with management in regards to development goals, and achievements, clarifying questions, and/or possible conflicts
Collect relevant customer information such as email addresses, phone numbers, address, and preferred method of payment: must keep all documentation and customer information confidential
Track and report documentation of client interactions, questions, and sales completed
Entry Level Customer SupportRepresentative Requirements:
Experience in a customer-facing role such as in a restaurant, hospitality, or customer service-based position is a bonus
Excellent communication skills with an uncanny ability to build genuine relationships with all types of people
Demonstrate analytical and reasoning skills through problem solving
Excellent time management and prioritization skills with the ability to manage multiple accounts efficiently and effectively
Actively participate and engage in client meetings, training workshops and networking events
Desire to join an expanding organization that prioritizes employee's wellbeing and strives to create a productive and inclusive workplace
Schedule:
Day shift
Monday to Friday
Weekends as needed
Compensation: $800.00 - $1,200.00 per week
$800-1.2k weekly Auto-Apply 60d+ ago
Computer Field Tech Position-Miami FL
BC Tech Pro 4.2
Technical support representative job in Miami, FL
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Senior Technical Support Specialist
Wgi 4.3
Technical support representative job in West Palm Beach, FL
We are seeking a Senior TechnicalSupport Specialist with 6+ years of experience to be part of our team in our Corporate Headquarters in West Palm Beach, FL. In this position, you will be responsible for supporting users locally and remotely with IT-related issues.
At WGI, you will find talented, passionate associates providing exceptional service in collaborative, team-driven environments, all while having fun and enjoying the work they do. We work to stay ahead of the curve by investing in the latest tools and technology. As one of the nation's top consulting firms, we consistently strive to promote efficiency, cultivate a culture our associates can proudly embrace, and empower our associates to advance their career growth at WGI, and beyond.
WGI is always looking for remarkable individuals to join our team and help us grow in our vision. If you think you are an innovative, self-motivated team player and want to shape your community, join our WGI team today!
WGI offers a complete Benefits package including: Medical, Dental, Vision, LTD & STD, Life Insurance, 401k with match, PTO, Holidays, HSA with company contribution, Pet insurance, and Employee assistance program.
#LI-onsite
Responsibilities
Setup, installation, maintenance, and troubleshooting of hardware, software, and network operations/infrastructure
Developing training materials and procedures
Instructing users on the proper use of the corporate network
Maintaining hardware/software inventory
Documenting policies and procedures
Hardware/software evaluations
Running backup and recovery jobs as required
Specialized IT projects as required
Qualifications
Bachelor's degree in Management Information Systems or Technical Certifications
And 6+ years related experience
Must be available to travel to multiple office locations
Build, configure, and troubleshoot PC's in a Windows network environment (Apple Mac experience in a Windows environment a plus)
Working knowledge of Windows Servers, Windows OS, and VMware
Install and support enterprise wide applications (e.g. Microsoft Office)
Install and configure new printers/copiers/plotters and other peripheral equipment
Work with management and end users to establish requirements for new systems or modifications
Knowledge of Network Infrastructure a plus.
Achieve IT system objectives by gathering applicable data, identifying and evaluating options, and recommending a course of action
Excellent oral and written communication skills
Self-motivated team player who works well independently
Use AI to enhance job performance and effectiveness.
Applicants must be currently authorized to work in the U.S. on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas
Physical Demands:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office setting. Hand-eye coordination is necessary to operate a computer, keyboard and mouse. Use of a telephone headset will allow for virtual communication with team members through Zoom and/or Microsoft Teams. While performing the duties of this job, the employee is often required to sit for prolonged periods, use hands/fingers to handle, feel or operate objects, tools or controls and reach with hands and arms, speak and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Applicants must be currently authorized to work in the U.S. on a full-time basis. We are unable to sponsor or take over the sponsorship of employment visas
If you have what it takes to join our growing organization and want to be part of a dedicated team, please apply today. In return, WGI provides a competitive salary and an outstanding work environment. WGI is an Equal Opportunity Employer/Veterans/Disabled.
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$65k-107k yearly est. Auto-Apply 49d ago
Technical Support Specialist
Bis Digital 4.2
Technical support representative job in Fort Lauderdale, FL
TechnicalSupport Specialist
The technicalsupport specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions. The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations.
The responsibilities of the TechnicalSupport Specialist include but are not limited to the following:
Answer incoming calls and respond to customer emails in a timely manner.
Provide technical insight to answer and resolve customer queries.
Leverages all available resources to provide the best information.
Follows all established processes regarding request for onsite service.
Maintains awareness of those assigned to support the call queue.
Appropriately escalates issues to supervisors.
Routes call appriately as requested.
Stays current on AV products and solutions serviced by the organization.
Leverages remote desk top technology to assist with remote software installations
Other related duties as assigned
$52k-76k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support representative job in Plantation, FL
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$33k-46k yearly est. 12d ago
IT Support Specialist
Helm Bank 3.9
Technical support representative job in Miami, FL
Job Title: IT Support Specialist
Summary
The IT Support Specialist is responsible for maintaining and monitoring the Bank computer systems, installing and configuring hardware and software, and solving technical issues as they arise. Responding in a timely manner to service issues and requests. The IT Support Specialist is responsible for providing technicalsupport across the Bank, this may be in person or over the phone.
Essential Duties & Responsibilities
Responsibilities include the following: other duties may be assigned:
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technicalsupport across the Bank (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
Logging all service requests and updating tickets as needed
Requirements and Qualifications
Certificate or associate's degree in computer science or bachelor's degree program with a computer-related major.
Current relevant industry certifications
Minimum two years of relevant experience in a help desk/IT support role.
High-level knowledge of commonly used software, hardware and applications
Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages
Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages
Customer/Client Focus.
Credibility.
Problem Solving/Analysis
Teamwork Orientation.
Initiative.
Stress Management
Organizational Skills
Time Management Skills
Multitasking Skills
Technical Capacity
Effective communicator
Adaptability
$43k-72k yearly est. Auto-Apply 60d+ ago
Onsite Support Technician
Tata Consulting Services 4.3
Technical support representative job in Davie, FL
Must Have Technical/Functional Skills 1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. 2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members.
3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.
5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.
6. Customer Service Skills: Strong customer service orientation to provide a positive user experience.
7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.
Salary Range $55,000-$65,000year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
$55k-65k yearly 13d ago
IT Support Specialist
Asmglobal
Technical support representative job in Fort Lauderdale, FL
IT Support Specialist
DEPARTMENT: Operations/Facilities
REPORTS TO: IT Manager
FLSA STATUS: Hourly - Non-Exempt
The Role
The IT Support Specialist will support the IT Manager and the IT department by providing technical services for live events, conferences, meetings, and daily IT operations throughout the facility. The role includes assisting with setup, troubleshooting, and ensuring reliable technology performance across all assigned activities.
ESSENTIAL DUTES AND RESPONSIBILITIES
Provide on-site technicalsupport to Event customers, vendors, and guests pre/during/post event.
Patch, configure and deploy network cables and wire ethernet ports.
Network cabling maintenance and support (Cat6).
Provide customer service and Help Desk technicalsupport to staff members.
Responsible for On-boarding new hires with setting up and configuring workstations.
Assemble, deploy, troubleshoot, and maintain office computers, laptops, iPads, POS Terminals, printers, and cell phones (all computer hardware and software)
Identify, diagnose, and resolve technicalsupport problems on equipment, systems, & infrastructure
Assist staff members with application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new users accounts and access requests.
Responsible for maintenance of IT inventory and performing minor hardware repair of equipment.
Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
An associate degree from an accredited college or university, or current enrollment in an IT-related degree program and 1-2 years of related experience and/or training, or an equivalent combination of education and experience.
1 to 2 years in an IT support role with experience in Help Desk or network environments.
Experience working directly with users/clients on technical issues in person and by phone.
SKILLS AND ABILITIES
Proficiency in Microsoft Office Suite
Experience with Citrix, Microsoft, and/or Azure system administration
Strong knowledge of Microsoft Operating Systems, Apple MacOS, iOS
Troubleshooting knowledge and understanding of desktop, laptop, tablet, VOIP phone, mobile device, and Office 365 applications.
Able to support collaboration services with OS Windows 10, iOS, Server 2012/2016/2019, Office 365 (Exchange, SharePoint, OneDrive, Teams)
Comfortable with network switch installations, configurations, management, and support.
Must have excellent communication skills, both written and verbal.
Must possess strong organizational and troubleshooting skills.
Must be a self-starter, able to prioritize, multi-task and work independently.
Able to effectively follow directives, work with and communicate clearly within a team dynamic.
Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.
COMPUTER SKILLS
CompTIA A+ and Network+ certification, preferred.
CCNA certification highly, preferred.
Microsoft Certified IT Professional (MCITP) and other relevant IT certifications a plus.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site, Broward Convention Center
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Personal mobility with the ability to get in and around the facility and must have the ability to move quickly from one area to another.
Perform manual labor which includes regular ability to lift and hold at least 50 pounds.
Requires dexterity and ability to use hands and fingers to operate basic tools and equipment.
Required to kneel, crawl, bend, crouch, stoop, climb ladders and frequently walk.
Involved prolonged periods of walking, standing, bending, kneeling, stooping, or sitting.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
$34k-57k yearly est. Auto-Apply 56d ago
IT Support Specialist
Stefanini 4.6
Technical support representative job in Boca Raton, FL
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini
provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
-Provide end user desktop / phone support to deterine and resolve end user support issues.
-Will require reimaging/imaging of laptops, desktops and thin clients on-site.
-Opening and closing tickets.
-Matching PO's with deliveries and acceptance of deliveries.
-Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member.
-Managing your specific ticket queue.
-Adding and troubleshooting hardware such as hard disks and memory.
-Troubleshoot encryption and system configuration issues.
-Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt
Requirements:
Qualifications
Win XP
Win7
Support helpdesk
Microsoft Office
Google Apps
VPN / Remote Connectivity
Mobile Device Support (Andriod, iOS, Blackberry devices)
Relevant desk side experience
MAC (OSX) support
Telephone Support using remote tools.
Ticket Management knowledge (Remedy).
Ability to make sound decision on the fly, to meet the customers needed.
Ability to manage multiple issues at one time.
Ability to work well as part of a team.
Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact.
Additional Information
12 Months Contract
May require after-hours and weekend work and OT may be required
$43k-70k yearly est. 5h ago
CURRICULUM SUPPORT SPEALIST - CAREER & TECHNICAL EDUCATION (1960000)
Miami-Dade County Public Schools 4.8
Technical support representative job in Miami, FL
Miami-Dade County Public Schools (M-DCPS), an A-rated district, is the nation's third largest school system with nearly 500 schools and a diverse enrollment of more than 335,500 students from over 160 countries. Our ongoing tradition of groundbreaking achievement has earned top recognition at the national and international levels and makes M-DCPS your best choice. BASIC OBJECTIVES The Curriculum Support Specialist is responsible for planning, delivering, and presenting subject area inservice classes. They offer direct services to students and/or teachers by developing appropriate curriculum materials and assessment tools and providing demonstration lessons and instructional coaching. Support and information relative to instructional and staff development programs is also provided. The Curriculum Support Specialist serves as a resource to administration, schools, and instructional staff. JOB TASKS/RESPONSIBILITIES 1. Plans, organizes, develops curriculum materials and presents inservice activities, workshops and programs in designated subject areas. 2. Provides support services to schools through demonstration lessons, parental involvement activities, and instructional coaching to improve classroom environment. 3. Assists teachers in identifying students' needs and recommending appropriate instructional methods and materials to increase student achievement. 4. Develops and administers assessment instruments to determine effectiveness of instructional programs. 5. Assists administrators and school personnel in identifying and implementing national and state-wide educational programs at appropriate school-sites. 6. Provides curriculum support and assistance for region and school-based staff in the review and evaluation of instructional materials, educational resources, and computer software. 7. Facilitates the interaction and networking of school-based teachers for the purpose of sharing teaching techniques and strategies. 8. Prepares grant applications and supervises administration of grants, as directed. 9. Performs other related duties as required or as assigned PHYSICAL REQUIREMENTS This is light physical work which requires the following physical activities: lifting, bending, reaching, sitting, standing, walking, pushing, pulling, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed indoors. Frequent travel within the county may be required. MINIMUM QUALIFICATION REQUIREMENTS 1. Bachelor's degree with certification in the appropriate educational field, i.e. elementary, secondary, exceptional student education, social work, etc. Master's degree is preferred. 2. A minimum of three (3) years of successful classroom teaching experience. 3. Satisfactory teacher evaluations for three (3) years. 4. Two (2) years experience with district/region level curriculum writing or district/region staff development, and/or serving as teacher reading facilitator, department chairperson, team leader or other educational leadership position, preferred. 5. Ability to communicate effectively in both oral and written forms. APPLICATION REQUIREMENTS To create your candidate profile, you will need to gather the following: * Personal information * Current resume and work history * Certification information * For certification information, please visit ******************************************** * Official SEALED transcripts must be submitted to M-DCPS via one of the following: * U.S. Mail addressed to: Miami-Dade County Public Schools, Transcript Desk, 1450 NE 2nd Avenue, Suite 150 Miami, FL 33132 *
Electronic Mail to: **************************** * You must use National Student Clearinghouse, Parchment, or eScrip-Safe to request an electronic transcript via email. Please note that not all colleges/universities participate in the electronic transcript exchange. * Two professional references: * Uploaded References must be on a letterhead OR on the District's Reference Form (Printing T:\FORMS\3000\3506.FRP (dadeschools.net), have an original signature, and be dated within the last year from current or past supervisors or college professors. Starting Salary: $58,134.00* * (includes 6% Referendum Retirement Accruing Supplement of $3,003) New hires may be eligible to receive credit for verified years of experience, which can enhance their starting salary. For more details, please refer to the Newly Hired/ Teachers Salary Schedule - Click Here Please use the link below for salary inquiries. Salary Inquiry Request - Click here We are an equal opportunity employer.
$58.1k yearly Easy Apply 2d ago
IT Support Specialist
Icbd Holding LLC
Technical support representative job in Lauderdale Lakes, FL
About ICBD Holdings, LLC
ICBD Holdings, LLC, is a management company that offers centralized services including human resources, financial/accounting, IT and employee leasing. Today ICBD's portfolio includes companies in the behavioral healthcare space, medical billing and public adjusting. Our organization operates as the management company for several commonly owned holdings within our ownership group's portfolio.
Brief description
The IT/Systems Technician is responsible for installing, upgrading, monitoring and troubleshooting ICBD Treatment's software and hardware. Provide technical assistance and support to system users. Maintain and repair their employer's computer system. Install various software. Qualifications/Skills
Responsible for day-to-day administration, coordination and operation of ICBD's IT infrastructure.
Diagnose, troubleshoot and resolve any issues with ICBD's computer systems.
Interface and monitor various software applications across department lines.
Analyze needs and requirements of ICBD's computer system and help meet these needs through design and execution.
Fix any issues with ICBD's existing IT systems.
Installation and maintenance of VoIP solution
Provide IT support employees including (but not limited to) laptop deployment, software installation, and configuration of role-based accessibility to cloud environments
Provide support for the creation of reports, dashboards, data exports, form revisions, and other modifications to support the workflow.
Train employee on all systems and programs that are used for operations
Provide data mapping to facilitate the appropriate and timely submission of all data to external regulatory agencies such as state and local regulatory agencies and The Joint Commission.
Generate data queries based on validation checks or errors and omissions identified during data entry, improving inconsistencies and inefficiencies in processes, recommending solutions
Maintains the integrity of Quality data, data systems, projects requiring data harvest ensuring timely, relevant, accurate and consistent information use
Re-evaluating the failures of hardware and software programs and systems in the company.
Estimating proper actions that uphold computer hardware and software operations executed in the company.
Make software and hardware modifications in the company
Make sure that all the systems and their equipment are properly maintained and fully functional.
Mending telephone systems of the company
Adopting protective measures and upholding them with respect to telephones and computers.
Participate in meetings in order to discuss information systems and programs, as and when needed.
Executing all other jobs and duties of an information systems technician that fall under his/her domain
Education, Experience, and Licensing
Experience in computer management or related field. Proficient troubleshooter and should have good communication and technical skills. He/she should be able to adapt to all kinds of working conditions.
Associates degree or higher strongly preferred.
Competencies
Integrity - Job requires being honest and ethical.
Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Lines of communication
· This position will report directly to the Director of IT
Working conditions
· Full-Time - 40+ hours a week.
Candidates must meet the company's hiring criteria to include a pre-employment background investigation and drug test. We are an Equal Opportunity Employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
ICBD offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical, dental, vision, short and long-term disability, life insurance, and 401(k
Job Type: Full-time
$34k-57k yearly est. Auto-Apply 60d+ ago
Customer Support Representative III / Assistant Manager
Segpay
Technical support representative job in Deerfield Beach, FL
Job Description
About Segpay: At Segpay, we are dedicated to providing secure and robust payment solutions that meet the diverse needs of our clients. Our dynamic environment encourages collaboration, innovation, and personal growth, enabling our team members to thrive and make a meaningful impact in the payment processing industry. We are currently seeking a passionate, driven, and detail-oriented Customer SupportRepresentative III / Assistant Manager to join our Customer Service team and play a pivotal role in our journey.
Job Summary:
The Customer SupportRepresentative III / Assistant Manager is responsible for supporting the Customer Service Manager and assisting customers with their inquiries on merchant sites.
Essential Job Functions:
Handle all call center questions and escalations
Assist with the management of the external call center staff
Provides service to inbound contacts and maintains established SLAs.
Develops thorough knowledge of Segpay's systems and technologies via hands-on, immersive training.
Works with existing clients and customers to meet any ongoing needs they may have.
Handles daily escalations and collects information that helps resolve escalated issues.
Provides clients and customers with courtesy, integrity, and efficiency to consistently exceed their expectations.
Strong written communication skills to provide clients and customers with accurate, prompt, and meaningful replies.
Document all communication with clients and customers within Segpay's help ticketing system.
Complies with PCI standards, policies, and best practices in the area of security, with a strong emphasis on the protection of sensitive data.
Assist the manager with daily tasks and duties.
Perform other duties and projects as assigned.
Qualifications
Education:
Bachelor's degree in communications or business administration
Experience:
4+ years of customer service experience
2+ years of management experience
Specific or Additional Skills:
MS Office Suite
Familiar SQL Server
Strong communication skills (Verbal and Written)
Ability to foster and maintain relationships
Strong problem-solving skills and the ability to analyze complex data and situations to provide clear and actionable recommendations.
Strong organizational and time management skills, able to move from one task to another without impacting project progress.
Capable of meeting deadlines with minimal supervision
Driven, self-motivated, and goal oriented.
Ability to work independently or as a team member.
Great attention to detail
We look forward to speaking with you and learning about all that you have to offer!
Equal Employment Opportunity Employer
Segpay is an equal opportunity employer and is committed to fostering a diverse, inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
$30k-39k yearly est. 14d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Plantation, FL?
The average technical support representative in Plantation, FL earns between $23,000 and $50,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Plantation, FL
$34,000
What are the biggest employers of Technical Support Representatives in Plantation, FL?
The biggest employers of Technical Support Representatives in Plantation, FL are: