Technical Support Representative Jobs in Round Rock, TX

Comp: $27-30 Duration: 12+ Months 100% Onsite Must Haves - Minimum of 3 years experience in an IT support role within a corporate environment (onsite). - Hands-on experience with IT systems such as Active Directory, Okta, Google Workspace, Zoom, Slack - Associate's or Bachelor's Degree in Computer Science, MIS, IT is highly preferred. - Thoughtful communicator with excellent verbal and written communication skills. Must be onsite in Austin, TX office Monday - Friday (no exceptions) What you'll do: Understands all aspects of end user support and technical/functional capabilities. Manages tasks and projects in a fast-paced operations environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution. Manages own queue of tickets according to SLAs and agreed procedures. Perform tasks related to the day-to-day operations of several large implemented enterprise business systems, including operation, training, troubleshooting, diagnosing and supporting these systems (Google Workplace, Windows, Mac OS, Slack, etc.). Supports office AV events by providing and supporting technical solutions. Actively transfers knowledge throughout the organization, participates in knowledge sharing projects to develop best practices, conducts technology/application deep dive sessions, and mentors junior staff and new hires. Fully supports compliance requirements such as MDM enrollments, physical hardware handling procedures and ensuring work is documented by tickets. Continuously strives to improve our service offering for end users, assisting with improvement and education in a specialized focus area that shifts quarterly. Increase personal technical knowledge through development time, focusing on system features and identifying opportunities to add value to the business. Requirements: What we're looking for: Minimum of 3 years experience in an IT support role. Experience with managing incidents, requests, and problems according to an ITIL/ITSM framework. Demonstrated experience supporting devices and peripherals running on Windows, OSX, Android, and iOS. Hands-on experience with IT systems such as Active Directory, Okta, Google Workspace, Zoom, Slack, and related technologies with an understanding of computer networks (LAN/WAN/wireless/VPN). Strong customer service attitude and a genuine desire to help others. The ability to collaborate cross departmentally to help identify trends and areas of potential improvement in IT services offered to the business. Strong attention to detail and a high degree of self-motivation and task management skills. Associate's or Bachelor's Degree in Computer Science, MIS, IT or related discipline or equivalent experience. Thoughtful communicator with excellent verbal and written communication skills. Must be able to lift at least 25 lbs and read a 24” monitor at a resolution of 1920x1080.

About Us : CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company's cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Technical Support Analyst provides primary support to customers encountering problems using CDK's products and solutions (CDK Parts, CDK Service, CDK Systems, and CDK elead applications). Responds to customer product inquiries via telephone, email or ecases. Facilitates inquiries through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance, or product/service application or compatibility matters. Documents customer information and recurring technical issues to support product/service quality programs and product development. Is a mentor and SME for peers and other cross-application teams. Provides customer service by applying problem-solving and troubleshooting skills to assess issues and establish a course of action to guide the requestor to timely resolution of inquiries that come in via phone, chat, email, and online ticket. Applies knowledge of CDK case resolution process, policies, case management, service level management, defect/PCR process, and escalation methodology using other departments as needed Uses superior customer service skills, keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated to resolution, especially critical client issues Provides other ad hoc support and duties as assigned, including providing support for other staff functions or special projects as necessary and attends training courses as required, and stays abreast of evolving internal processes and industry developments. Provides "on-site" support, training and/or consultation for customers as requested. Acts as a Subject Matter Expert with User Workflows in their primary application as assigned (To assist in training and new hire onboarding), allowing them to effectively mentor peers and is seen as a "go-to" employee for product/service knowledge. Develops a productive working relationship with Sr. TSAs; to the point they can be a backup, based on need. Develops knowledge of a secondary application at a productive level through available training and one's own initiative. Skills: CCNA or 2+ years experience troubleshooting network equipment (routers, switches,) Ability to handle high-stress interactions and situations and is able to de-escalate appropriately using empathy Ability to own skill development/self-training Ability to respond effectively to mentor/coach feedback Strong communication skills with peers as well as clients, both oral as well as written Strong customer service skills Time management and ability to complete tasks to a definite deadline Strong work ethic; displays the drive to learn new features or troubleshoot methods for their primary application Ability to engage and resolve critical problems quickly and efficiently Exemplary case documentation as well as strong interaction quality Ability to work as a team member with limited supervision Proven track record of takin ownership of all issues reported, ability to drive issues to closure contingent on client satisfaction Take ownership of issues while handling client and internal communication Ability to identify and escalate product/service defects Qualifications: Bachelor's Degree CCNA or 2+ years experience troubleshooting network equipment (routers, switches,) Knowledge of Microsoft O/S and/or PC hardware, Microsoft printing, Active X controls, or Mobile devices (Smartphones/iPads) Strong internal drive and initiative to grow self and team members Automotive industry experience Intermediate knowledge of Unix/Linux/SQL as needed for application/technology Basic project management skills Comfortable and effective in knowledge sharing

Roc Search is currently working with a leading state agency that is looking for an IT Support Specialist to join their team. As an IT Support Specialist, you will be responsible for maintaining, repairing, and upgrading our mobile radio systems, including the P25 Radio System. You will play a crucial role in ensuring the reliability and efficiency of our communication infrastructure. Essential Skills Include: Proven experience as an IT Infrastructure Engineer with a focus on RF systems. Strong knowledge of P25 Radio Systems and mobile radio communications. Experience with Simel Cast and Multiside, as well as Excel. Familiarity with working with customers/customer-facing. Recap: Location - Downtown Austin, TX W2 Rate - $25-$33/hr dependent on relevant experience Length - Contract to Hire If you think you're the right person for this job, we'd love to hear from you!

iR has partnered with a client of ours in Austin, TX who is looking for a seasoned leader to serve as the Head of Advisor Technology Strategy & Ecosystem. This person will be tasked with shaping, developing, and implementing a forward-thinking advisor technology strategy. This position will drive the transformation and enhancement of advisor-facing technology platforms, strengthening our competitive edge and delivering exceptional experiences for advisors across all subsidiaries of our client. This leadership role is pivotal to the Digital & Technology organization, requiring a deep technical foundation, extensive knowledge of wealth technology, and proven expertise in digital strategy. The ideal candidate will continuously enhance the advisor experience while driving operational excellence and scalable solutions. What you get to go do in this role! Managing the entire advisor technology ecosystem, encompassing third-party solutions and integrations. Serving as a critical partner in acquisition strategies, leading technology evaluations during M&A activities, assessing risks, and ensuring smooth transitions into the ecosystem. Partnering with the Digital & Technology leadership team to align the advisor technology strategy with broader platform goals, focusing on scalability, efficiency, and seamless integration. Creating a robust framework to assess and onboard technologies/vendors that address advisor needs while staying ahead of industry developments and innovations. Design and execute the Advisor Technology Strategy, ensuring alignment with our client's overall business objectives and advisor support initiatives. Lead the development and management of the advisor technology ecosystem, integrating third-party tools to optimize efficiency and performance. Establish a structured process for evaluating and selecting technologies, ensuring compatibility with existing platforms and alignment with strategic goals. Drive scalability and integration efforts by ensuring new technologies complement our client's core systems. Act as a key leader in acquisition strategies, overseeing all technology-related due diligence for new RIA or IBD acquisitions. Identify risks and integration challenges, providing clear documentation and actionable recommendations for post-acquisition plans. Collaborate with leadership to create and implement seamless technology onboarding strategies for acquired entities. Partner closely with the Digital & Technology leadership team to ensure the advisor ecosystem complements enterprise-wide platforms and objectives. Engage with business leaders and other stakeholders to understand advisor priorities, ensuring technology investments align with strategic initiatives. Use advisor and internal feedback to identify and resolve pain points in the advisor experience, driving continuous innovation. Oversee enterprise-wide vendor relationships, including negotiating contracts to maximize value across all subsidiaries of our client. Evaluate and onboard new technology solutions while implementing best practices in vendor management to ensure cost efficiency and innovation. Foster relationships with industry-leading providers to continually enhance our client's advisor technology ecosystem. Build and lead a team of skilled technologists and digital product specialists, promoting a culture of innovation, collaboration, and accountability. Champion efforts to attract, retain, and develop top talent to support the organization's technology goals. Maintain open and transparent communication with the executive team, sharing updates on opportunities, challenges, and progress in the advisor technology space. What you need to be successful in this role: Demonstrated success in designing and managing advisor-focused technology ecosystems in the financial or wealth management sectors. Proven ability to develop tools and digital platforms that enhance efficiency and advisor satisfaction. Extensive experience in managing vendor partnerships, negotiating enterprise agreements, and implementing evaluation frameworks for emerging technologies. Hands-on experience conducting due diligence and managing the technology aspects of mergers and acquisitions within financial services or related industries. Adept at leading cross-functional teams and driving alignment across departments to achieve organizational goals. In-depth knowledge of innovative technologies and industry shifts, with a demonstrated ability to leverage these insights for strategic advantage. Preferred Skills and Attributes: Comprehensive understanding of wealth management solutions, such as CRM systems, portfolio management tools, and financial technology platforms. Familiarity with AI-driven technologies and advanced data analytics. Exceptional communication and interpersonal skills, with the ability to influence senior leaders and external stakeholders. Strong business acumen, ensuring technology investments deliver measurable outcomes aligned with the organization's objectives. If this sounds interesting and you meet the above criteria, please apply and lets tall today!

Our client, a leader in construction management software with amazing collaborative culture, is seeking a contract IT Support Specialist. This is a fully onsite role (M-F) located in Austin, TX. Contract Duration: 12-Months to Start We're looking for an IT Support Specialist to provide world-class service to our colleagues across all client locations. In this role, you'll drive employee productivity by equipping and supporting our company's technology and IT Operations. As an integral member of the IT team, you'll resolve issues, answer questions, provide laptop support, provision new computers, and assist with company-wide IT initiatives. Successful candidates are eager to learn, share knowledge, self manage and execute on our incident handling processes to keep our IT services running optimally for our users. Solid technical, analytical, and troubleshooting skills are required to thrive in our hyper-growth SaaS environment. Required Skills & Experience: Minimum of 3 years experience in an IT support role. Experience with managing incidents, requests, and problems according to an ITIL/ITSM framework. Demonstrated experience supporting devices and peripherals running on Windows, OSX, Android, and iOS. Hands-on experience with IT systems such as Active Directory, Okta, Google Workspace, Zoom, Slack, and related technologies with an understanding of computer networks (LAN/WAN/wireless/VPN). Strong customer service attitude and a genuine desire to help others. The ability to collaborate cross departmentally to help identify trends and areas of potential improvement in IT services offered to the business. Strong attention to detail and a high degree of self-motivation and task management skills. Associate's or Bachelor's Degree in Computer Science, MIS, IT or related discipline or equivalent experience. Thoughtful communicator with excellent verbal and written communication skills. Must be able to lift at least 25 lbs and read a 24” monitor at a resolution of 1920x1080. What You Will Be Doing Understands all aspects of end user support and technical/functional capabilities. Manages tasks and projects in a fast-paced operations environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution. Manages own queue of tickets according to SLAs and agreed procedures. Perform tasks related to the day-to-day operations of several large implemented enterprise business systems, including operation, training, troubleshooting, diagnosing and supporting these systems (Google Workplace, Windows, Mac OS, Slack, etc.). Supports office AV events by providing and supporting technical solutions. Actively transfers knowledge throughout the organization, participates in knowledge sharing projects to develop best practices, conducts technology/application deep dive sessions, and mentors junior staff and new hires. Fully supports compliance requirements such as MDM enrollments, physical hardware handling procedures and ensuring work is documented by tickets. Continuously strives to improve our service offering for end users, assisting with improvement and education in a specialized focus area that shifts quarterly. Increase personal technical knowledge through development time, focusing on system features and identifying opportunities to add value to the business.

Permanent Direct Hire Salary: $60,000 with yearly $15,0000 bonus US Citizen Interview Process: 1 & Done! Start Date: End of February Working: Monday - Friday, Hybrid in Office, 10am-7pm , no flex on working hours Must Haves: At least 5 years of experience within customer facing support Day to day experience with the following: process documentation, escalations, ordering parts, managing service request, PO acceptance, and providing customer follow up communication Experience adhering to practices such as SOX and ISO Oracle, Jira, or similar platform Microsoft Office Tools such as Excel, Microsoft, Teams, Powerpoint Important Soft Skills: Must be self-motivated & detail oriented to investigate discrepancies Looking for an over communicator & teacher. If there is a discrepancy, take the time to review and teach others Can operate at a high level. Organized & technologically adaptive (taking notes on a computer vs paper). Multitask Focus: Technical support is ok, but really looking for a candidate that is more direct customer facing. Not looking for someone that has been in a high call volume environment. This is not a basic CSR position.

Details Ascension Texas has an amazing opportunity to join Dell Children's Medical Center as the Chief Nursing Officer! Dell Children's is a 335-bed comprehensive pediatric medical center with 2 free-standing locations in Austin, Texas. Dell Children's has 6 nationally ranked clinical programs by US News and World Reports and delivers complex pediatric care in the most specialties in Central Texas. As part of Ascension Seton, Dell Children's offers pediatric care across a variety of care settings throughout the region, including through various partnerships in adult Seton and Providence healthcare settings. Dell Children's is a level-1 trauma center and the primary teaching hospital for Dell Medical School at The University of Texas at Austin, which also includes several complex care clinical programs and serves as training locations for medicine, nursing, and many other allied health professions. Come join an amazing team focused on improving the lives of children and families in Central Texas and beyond. As a 5 time designated MAGNET facility we believe that empowering our team members to advocate for and own the relationships with their patients and families is a cornerstone of our culture. Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer. Responsibilities Chief Nursing Officer is expected that all of the duties and responsibilities will be performed in a manner which reflects the core values of Ascension: Service of the Poor, Reverence, Integrity, Wisdom, Creativity, and Dedication. Creates a nursing culture that drives the highest quality, safest care, while delivering on an exceptional patient, provider, and associate experience. This culture is defined by one that is collaborative, decisive, accountable, and patient/provider focused; Builds strong physician and staff relations by being visible, engaged, and intentional about developing trust and establishing credibility; Focused on associate engagement and retention by executing initiatives designed to reduce turnover and increase retention; Collaborates with Ascension leadership and medical staff to identify and develop new patient care programs, policies and procedures; Develops and implements programs to measure, assess and improve the quality of nursing care provided by the organization; At a market level, ensures compliance with applicable laws and regulations related to nursing services and healthcare; Assures continuity and consistency of nursing care standards and practice; Collaboratively develops and implements Ascension nursing policies, objectives, and initiatives; Provides feedback, coaching, development, and performance reporting to nursing staff; Embraces a matrix-reporting organization; Implements, monitors, and adjusts nursing department operations to ensure compliance with established standards; Using a high level of financial acumen, oversees productivity, operations, budget, and financial targets; Keeps current on innovative concepts, practices, and procedures in nursing; Relies on extensive experience and judgment to plan and accomplish goals; Provides consultation on complex projects and considered to be the top-level nursing contributor/specialist. Requirements Licensure / Certification / Registration: Registered Nurse credentialed from the Texas Board of Nursing obtained prior to hire date or job transfer date required. Nurse Executive credentialed from the American Association of Critical Care Nurses (AACN) preferred. Nurse Executive credentialed from the American Nurses Credentialing Center (ANCC) preferred. Education: Master's degree required. Work Experience: Pediatric Nurse Leadership required: 5 years of experience required 10 years of experience preferred. 2 years of leadership or management experience required. 5 years of leadership or management experience preferred. Experience working with an integrated, matrix-reporting healthcare system. Additional Preferences #le@der Why Join Our Team Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children's Medical Center. Join us and create a career path you will love. Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Must Have Technical/Functional Skills : Python Programming Sysadmin Triage skills DevOps/Software Test : - Pytest - Cypress - Github Actions Experience Required : Python Programming Sysadmin Triage skills DevOps/Software Test : - Pytest - Cypress - Github Actions Roles & Responsibilities : Write test content using Pytest for backend software and tools to improve test coverage - Write Test content using Cypress for frontend software to improve test coverage - Improve GitHub Action pipelines to reduce testing overhead and reduce risk of escapes Write and publish documentation on testing of software and tools - Respond to user support inquiries through support channels and tickets, resolving user issues or directing users to proper support personnel - Write and publish technical documentation for common user inquiries - Troubleshoot firewall issues affecting service health and collaborating on changes with IT - Troubleshoot custom python test content framework issues

Duration: January 2025 - October 2025 (10 months) We are seeking experienced and customer-focused IT Deployment Technicians to assist with a large-scale PC/Workstation refresh project. This initiative involves replacing outdated equipment, ensuring smooth transitions, and providing technical support to end-users. Successful candidates will have a strong technical background, proven customer service skills, and the ability to work collaboratively in a fast-paced environment. [Job Description / Responsibilities] PC Deployment Activities: Prepare and configure new PCs/workstations for deployment: Unbox new equipment and dispose of packaging waste. Coordinate with users to schedule upgrades. Rename PCs to align with department specifications. Register security software and document assets (location/name/owner). Replace outdated hardware: Swap old Samsung PCs and peripherals (monitors, keyboards, and mice). Properly dispose of old IT equipment, including serial number recording and hard drive removal for accounting submission. Ensure network connectivity: Confirm the new PC has a valid IP address and is pingable on the network. Collaborate with firewall engineers to migrate firewall settings and IP reservations. Data Transfer: Run data transfer scripts to migrate files and verify accuracy. Perform manual data transfer if complications arise. General: Maintain detailed documentation of all actions performed. Provide clear and effective communication with end-users throughout the upgrade process. Qualifications Proven experience in IT hardware/software support or related field (minimum 2 years). Strong knowledge of basic networking concepts and troubleshooting. Exceptional customer service skills with 3+ years of experience in client-facing roles. Experience with imaging, deploying, and replacing PC hardware. Excellent verbal and written communication skills. Ability to follow instructions, collaborate within a team, and adapt to changing priorities. Expectations: Team Collaboration: Work cohesively with other team members, end-users, and firewall engineers to ensure seamless transitions. Attention to Detail: Maintain precise documentation and ensure all security and compliance protocols are followed.

SNI Companies has partnered with an amazing organization in North Austin for a unique role as a Bilingual French speaking Automotive Claims Specialist! Combine your Administrative support skills with the ability to handle a volume of inbound calls, multi-tasking ability and technical skills in this fast-paced fulltime role with growth potential, benefits and incentives. In this role you will be processing and adjudicating automotive related claims in a professional environment. Hours: Training On-Site--- Monday to Friday 8:00am to 4:30pm (5-6 weeks) Remote/Hybrid 3 days in Office After training: 40 hour schedule plus occasional OT Monday to Friday 10:30am to 7:00PM and every other Saturday (8am-3:30pm) Skills needed: Fully fluent in French and English High volume inbound call experience Ability to multitask and attention to detail Microsoft office skills, Word, Excel and Outlook Technically savvy to pick up on new software and interoffice chat forums Why work here: Amazing leadership team! Small training classes with personal one on one attention and group training by a seasoned and experienced coach and trainer. Friendly and fun environment with excellent employee culture GROWTH potential here Apply today for immediate consideration!

Customer Support Engineer with knowledge in LCD devices wanted. The successful candidate will be comfortable with frequent business travel in Houston and Louisville to meet with clients and oversee regional CS operations. Qualifications: 1. 2 years+ of technical engineering and troubleshooting experience in LCD devices; 2. Ability to quickly solve problems of LCD devices; 3. Ability to travel as needed for business meetings and client engagements.

Exciting Opportunity: Join Our Team as a Customer Service Representative! $18 to $21 an hour based on experience This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals. During your training you will be required to train in the office for 3 - 6 months as stated above. Willing to work a minimum of 1 Saturday per month (rotate with your Team)* Only seeking local applicants from the great Austin, TX Area Are you ready to embark on an exciting career with ABC Home & Commercial Services? We're not just a company; we're a close-knit community dedicated to service and excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families. Come be a part of something special - apply now! How You'll Make an Impact: ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest, Lawn & tree). Requirements What You'll Bring: Previous customer service experience required. Previous scheduling and/or call center experience in any of the following services preferred: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing) An individual that is cooperative, accommodating and patient. Ability to be consistent with repetitive work. Supportive and always willing to help. Ability to organize tasks and workload consistently throughout the day. Excellent interpersonal and communication skills. Must be able to adhere to company policies and procedures. High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing. Excellent written communication skills, including spelling and punctuation. Bilingual is a plus. Collaborative team player. Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems. Ability to sit for long periods of time. Willing to work a minimum of 1 Saturday per month (rotate with your Team)*. During your training you will be required to train in the office for 3 - 6 months. What We Offer: Health, Dental, Vision & Life Insurance 401(k) with company matching Paid vacation and sick leave (PTO) Participation in Profit Sharing Plan Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO) Additional compensation for promoting and referring our services (Lead Now Program). Company clubs & committees, and company outings Paid trainings and development opportunities Tuition reimbursement Educational scholarships for employees and family members Wellness program, including gym membership (Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training. What You'll Do: Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical. Provide timely and accurate information to incoming customer requests. Schedule service appointments. Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns. Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution. Maintain customer records by immediately updating account information. Work in partnership with other employees to meet and exceed customer expectations. Maintain a professional attitude at all times with customers, fellow employees and supervisors. ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted. *As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations.

Remote IT Support Specialist - Job Description Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare, retail, and industrial partner with us to fulfill customer needs with professional drivers and proactive customer service. We are transforming the same-day delivery experience, which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc 5000's Fastest Growing Private Companies in America, our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, improving customer experience and streamlining operations. For more information about how Dropoff shapes the future of same-day delivery, visit ************************ About the Opportunity Searching for your next challenge? Dropoff is looking for a proactive and detail-oriented Remote IT Support Specialist to join our team. The ideal candidate will provide comprehensive technical support and guidance to ensure seamless operations across the organization. This role will involve setting up and managing devices, troubleshooting, providing software and hardware support, lite AWS admin, and administering security protocols. The ideal candidate for this position will live in the central Texas area. Responsibilities G-Suite Administration: Manage and troubleshoot user accounts, access issues, and permissions in Google Workspace, ensuring smooth operations across all tools (Drive, Gmail, Calendar, etc.). Mobile Device Management (MDM): Configure, manage, and secure company-owned devices. Ensure proper enrollment and policy compliance across various operating systems. Machine Administration: Oversee the administration of workstations and laptops, ensuring systems are up to date with the latest software, patches, and security measures. Remote Tech Support: Provide remote troubleshooting and technical support for employees across the organization, ensuring quick resolutions for hardware or software issues. New Machine Setup: Configure and set up new devices for employees, ensuring systems are pre-installed with necessary software and tools. Apple Warranty and Repair: Manage Apple hardware warranties, initiate repair requests, and oversee the repair process for all Apple products used within the company. AWS administration: Manage AWS account, troubleshoot access, connectivity issues, and integration issues. Qualifications and Experience Proven experience in IT support or a similar technical role. Proficiency in managing G-Suite (Google Workspace) and Slack. Experience with MDM tools like Jamf, Microsoft Intune, or similar platforms. Solid understanding of security best practices, including security training and incident recovery. Strong verbal and written communication skills to guide users through technical issues. Strong technical knowledge of mac OS and Windows environments, including machine setup and troubleshooting. Experience with Apple Care and handling Apple Warranty/Repair claims. Ability to work independently and collaborate with a remote team. Dropoff Benefits Stock options (every employee is an owner in the company) Competitive Healthcare Plan for you and your dependents Flexible vacation policy (work/life balance is important to us!) Culture (We are an inclusive team who celebrates our unique talents) Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!) Dropoff is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Technical Support Representative, French Speaking US, Remote BigCommerce is disrupting the eCommerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. We've already expanded into Europe, and now we are honing those efforts! BigCommerce, named a "Best Place to Work" in Austin, is seeking a Technical Support Representative that is french speaking, for our 24x7 Customer Success Services (CSS) Team. As a Technical Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world's best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more. What You Will Do Business level fluency in both French and English languages, across written and spoken interactions Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day), in both French and English Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand Communicate with the management team and developers to improve product functionality and resolve issues Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices Assist customers with common billing, invoice, and account issues Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization. Who You Are A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence Exceptional at written and verbal communication skills in both French & English; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred Must be flexible to shift work and occasional overtime in a 24x7x365 environment #LI-LP1 #LI-REMOTE

. Technical Support Specialist I page is loaded **Technical Support Specialist I** **Technical Support Specialist I** locations Austin time type Full time posted on Posted 30+ Days Ago job requisition id JR105470 **Create the future of e-health together with us by becoming a Technical Support Specialist I** At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. **Your Contribution:** * Responds to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue. * Analyzes, troubleshoots, provides recommendations, and solves customer requests regarding IT items related to or affecting our software products. * Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer's network. * Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support. * Works with a team of dedicated IT professionals that focus on accomplishing team, department, company, and customer goals. **Your Qualification:** * Must be available between the hours of 7AM - 7PM CST. * Minimum of 1 year providing technical hands-on support in a professional hardware or software environment. * Certification as a Microsoft Certified Professional, A+, or Network+. * Working knowledge of Terminal Services, Citrix, Cisco and Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). * Ability to manage multiple projects at the same time and thrive in a fast-paced high call volume environment. * Strong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner. * Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring. * Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals (printers, scanners, etc.) **What you can expect from us:** * **Purpose**: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health. * **Communities**: At CGM the people and diversity are in the center of our attention. * **Career Opportunities**: We are offering a variety of internal career opportunities and numerous long-term perspectives. * **Security**: We offer a secure workplace in a crisis-proof market. * **All-round benefits package**: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. * **Work environment**: Modern workplaces, flexible working hours, hybrid work options and much more. **We create the future of e-health.** Become part of a significant mission. Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey

Department: IT Support

Austin, Texas Austin, Texas Austin, Texas Austin, Texas Austin, Texas **Job Description** We are seeking a **Support Technician** for a long-term contract opportunity in Corpus Christi, Texas. This is a full-time onsite position that may require occasional regional travel. To be considered, you must currently reside in the Corpus Christi area. **Responsibilities:** * Possesses a strong understanding of both hardware and software components of computers. * Demonstrates a proactive willingness to learn and apply new technologies. * Performs installation, repair, and preventative maintenance on personal computers (PCs) and related systems. * Troubleshoots and resolves software and hardware failures efficiently. * Identifies and addresses network issues related to desktop and laptop computers. * Provides comprehensive technical support and training to end-users. * Develops and documents processes to enhance operational efficiency. * Leads various project initiatives, ensuring successful implementation. * Acts as an exceptional local leader and mentor to junior technicians, fostering growth and collaboration. **You:** * 5+ years of expertise providing end-user support. * 5+ years of proficiency in supporting personal computer hardware and routine software installation. * 5+ years of skill in troubleshooting IT hardware and peripherals in an enterprise environment. * 5+ years of background supporting Microsoft Productivity tools such as Office 365 and MS Teams. * 4+ years of involvement supporting video teleconferencing solutions such as Cisco WebEx. * 5+ years of experience creating technical knowledge articles preferred. * 4+ years of familiarity utilizing ServiceNow in a support environment preferred. * 5+ years of experience working in a multi-vendor environment for support operations preferred. **What We Offer:** * Competitive compensation and benefits including health, dental, vision, life and accident insurance and short-term disability insurance. * Great work-life balance. This is a long-term contract opportunity in Corpus Christi, Texas and no sponsorship can be provided. Candidates must be able to pass a background check. Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.

Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing and deploying Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3. Disconnects the donor when the process is complete. 4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7. Alerts Group Leader or Supervisor of donor flow issues. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information. 12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform job-related duties as assigned. Education High school diploma or equivalent required Experience Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience Must be able to perform basic math calculations Working Conditions (physical & mental requirements) Ability to understand, remember and apply oral and/or written instructions Ability to understand and follow basic instructions and guidelines Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time Reach, bend, kneel and have high level of manual dexterity Occasionally be required to lift and carry up to 25 pounds Fast paced environment with frequent interruptions Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas Required to work overtime and extended hours to support center operational needs Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. Our Benefits CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit ***************************** About CSL Plasma CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma. We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Plasma!