Technical support representative jobs in Saint Louis, MO - 1,734 jobs
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Insight Global
Technical support representative job in Saint Louis, MO
Title: Customer SupportRepresentative
Duration: 12 month contract + possible extensions
Required Skills & Experience
Must go onsite 5 days/week
Must be able to complete Missouri fingerprint check.
Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk).
1+ years of experience in call center or related field.
Associates Degree or Bachelors degree
Active listening skills and excellent communication.
Attention to detail and organizational skills.
Reliability.
Data Entry experience
Experience with Excel, Outlook and Word
Plus but not required:
Genesys software experience.
Experience with Salesforce or similar CRM.
Experience with SharePoint.
Background in childcare/health.
Government background.
Bilingual
Job Description
Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM - 10:00 PM Monday- Fridays, and 8:00 AM - 12:00 PM CST on Saturdays.
Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds.
Utilize call center software, specifically Genesys Cloud Services, for daily tasks.
Ensure calls are handled efficiently and effectively.
Answer basic questions about childcare based on state program training.
$30k-39k yearly est. 2d ago
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IT Support Desk Analyst
Kellymitchell Group 4.5
Technical support representative job in Chesterfield, MO
Our client is seeking an IT Support Desk Analyst to join their team! This position is located in Chesterfield, Missouri.
Assisting staff that are having difficulties with their computer
Participating in the maintenance of several thousand laptops, desktops, and mobile devices
Desired Skills/Experience:
2+ years Support Desk experience or equivalent experience preferred
Ability to create PowerShell scripts to automate tasks
Competency in supporting the Microsoft Office 365 suite, including but not limited to Word/Excel/PowerPoint/Outlook/Microsoft Teams
Ability to troubleshoot, research, and resolve challenging technical issues
Have working knowledge of IT networking technologies
Able to create and maintain documentation that can be used by others
Must demonstrate a high level of professionalism when working with customers up to and including C-level executives
Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations
Detailed understanding of the Windows operating systems 10 and iOS devices from an “under the hood”, detailed support level
Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
Capable of self-managing assignments with little supervision
Able to complete tasks on-time, and report conflicting priorities
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $20.00 and $29.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
$20-29 hourly 4d ago
Intern - IT - Service Center Engineer - I.A.M.
Midland States Bank 4.0
Technical support representative job in Saint Charles, MO
Intern - IT - Service Center Engineer - I.A.M. Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions.
For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.
We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.
Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel.
You might say we're unlike any other bank.
And you'd be right."
At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
Intern - IT - Service Center Engineer - I.A.M.
Weldon Spring, MO | Streator, IL | Effingham, IL
Rate of Pay: $15 an hour
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
Position Summary
The Service Center Engineer - I.A.M. Intern will gain hands-on experience in the areas of Identity Access Management (I.A.M.) and Information Security. This role offers exposure to the tools, processes, and governance practices used to manage digital identities, system access, and security permissions across the organization. Working closely with the IT team, the intern will contribute to access control projects, automation initiatives, and documentation improvements that strengthen the bank's cybersecurity framework.
Primary Accountabilities
Participate in the Access Review Campaign, assisting with analysis, tracking, and reporting.
Support the automation of onboarding and offboarding processes to improve efficiency and compliance.
Help update and improve documentation and workflows for identity and access management operations.
Analyze access patterns and permissions to identify potential anomalies or risks.
Gain hands-on exposure to Identity Governance and Administration (IGA), Access Management (AM), and Privileged Access Management (PAM) systems.
Collaborate with the IT Service Center team to understand and assist with day-to-day I.A.M. functions.
Participate in mentorship sessions focused on security concepts, compliance, and governance.
Perform other duties as assigned.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Position Qualifications
Education/Experience:
Currently enrolled in an Information Technology, Cybersecurity, or related field of study.
Strong interest in I.A.M., IT Security, or Service Center operations.
Excellent analytical, problem-solving, and organizational skills.
Strong written and verbal communication abilities.
Proficient in Microsoft Office (Excel, Word, Teams).
Demonstrated initiative and eagerness to learn new technologies.
Internship Details:
Internship duration: Must be available mid-May through late July 2026.
Schedule: Must be available Monday-Friday, 8:00 a.m.-5:00 p.m. (40 hours/week).
Must reside locally and report to one of the following offices: Weldon Spring, MO, Streator, IL, or Effingham, IL.
Competencies:
Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being Authentic
Emotional Intelligence
Self-development
Being flexible and adaptable
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************.
THIS DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
Compensation details: 15-15 Hourly Wage
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$15 hourly 6d ago
Customer Service Sales Representative
Altyn Marketing LLC
Technical support representative job in Saint Louis, MO
Job Title: Spectrum Sales Representative Job Type: Full-Time (40 hours/week) Pay: $60,000 $75,000 per year Schedule: 8-hour shifts (morning/evening), weekends required About the Role We are hiring entry-level Sales Representatives to promote Spectrum products in a retail store environment. This role offers paid training, performance-based promotions, and long-term career growth.
Responsibilities
Sell Spectrum products and services in a retail setting
Greet customers and identify their wireless and entertainment needs
Upsell and cross-sell plans, accessories, and bundles
Meet or exceed sales goals
Maintain a clean and organized store
Work as part of a team to deliver excellent customer service
What We Offer
Competitive pay ($60K $75K)
Paid training
Fast promotion opportunities based on performance
Team events, recognition programs, and travel opportunities
Mentorship and leadership development
Requirements
Customer service or retail experience (preferred, not required)
Strong communication skills
Motivated, positive, and goal-oriented
Flexible availability, including weekends
Must be able to commute to St. Louis, MO 63101
Apply Now
Qualified candidates will be contacted within 48 hours, or contact our HR Team *****************
$60k-75k yearly 16d ago
Customer Support Representative - Full Time
Dohrn Transfer 4.4
Technical support representative job in Saint Louis, MO
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Full Time Customer SupportRepresentative at our St Louis, MO terminal.
Monday - Friday, hours can vary between 7:00am - 5:00pm
Pay is $18.00/Hour
Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.
POSITION SUMMARY:
To provide exceptional Customer Service and assist customers with inquiries and issues, acting as a liaison between the customer and the company.
Responsibilities
ESSENTIAL FUNCTIONS:
Field inbound emails, chats and calls providing exceptional customer experience
Respond to inquiries with excellent verbal & written communication skills
Trace and monitor accounts to ensure on-time delivery
Assist with scheduling pickups and completing deliveries
Educate, when possible, self-service options available to Customers
Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day
Conduct account research & document fulfillment request
Perform other duties as needed
Excellent communication and active listening skills.
May require occasional travel
Qualifications
MINIMUM REQUIREMENTS
High School education or equivalent
Valid Driver License
Excellent communication skills- verbal, written & active listening
Excellent Mindset
Detail-oriented
Proficient in Microsoft applications along with proficient computer systems and data entry
Excellent attendance
Strong problem-solving and conflict-resolution abilities.
Patience and empathy to handle stressful situations calmly.
Ability to multitask, manage time, and stay organized.
Ability to work both independently and as part of a team
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Primarily sedentary work, which involves sitting most of the time
May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
Visual Acuity including regular use of items including a computer screen or monitor
Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others
Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.
$18 hourly Auto-Apply 11d ago
Computer Field Tech Position- Maplewood MO
BC Tech Pro 4.2
Technical support representative job in Saint Louis, MO
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 6d ago
Recovery Support Technician/Specialist
Chestnut Health Systems 4.2
Technical support representative job in Maryville, IL
Share your recovery journey for the benefit of others. Experience the satisfaction of helping to facilitate self-directed recovery. This full-time position will work Tuesday through Saturday from 7:00am to 3:30pm in the Women's Residential Unit in Maryville, IL. Evening, overnight, and weekend shifts are eligible for a shift differential.
Responsibilities
Provide consumer-driven services. Model traits such as personal responsibility, self-advocacy, and hopefulness. Refer and link consumers to community resources. Attend meetings and consumer staffings and help to develop programs. With co-workers, supervisor, facility staff members and consumers, ensure a safe and sanitary living environment. Answer calls and messages, receive and distribute mail, and observe video surveillance equipment where applicable.
Promote the recovery model of treatment including trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.
Qualifications
Must have a high school diploma or equivalent; or a bachelor's degree; or a Certified Alcohol & Drug Counselor (CADC), Certified Peer Specialist (CPS), Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS), in good standing with the applicable state. Preference for crisis intervention or co-occurring experience/training. Valid driver's license, private automobile insurance and be insurable. Must have personal recovery experience and be willing to appropriately discuss own recovery journey. Requires basic computer skills and experience to include MS Word, email, and using an electronic medical record (EMR.)
Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $17.00 - $20.00 per hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!
$17-20 hourly Auto-Apply 10d ago
HRSG (Power Generation Capital Equipment) Technical Sales and Support - Aftermarket
Nooter/Eriksen 4.3
Technical support representative job in Saint Louis, MO
Would you like to be a part of a company that is employee owned? Consider joining a talented team of engineering professionals at Nooter/Eriksen Inc., based in Fenton, MO. We specialize in HRSG (Heat Recovery Steam Generator) design, construction and supply of equipment and solutions in the power industry worldwide.
Nooter/Eriksen is seeking an Aftermarket HRSG TechnicalSupport to join the Aftermarket Team. This role is part of a team that is responsible for providing customers with support and major retrofits for existing Heat Recovery Steam Generators (HRSGS) and Industrial Power Boilers. The expectation is that this will be a hybrid position depending on business needs.
A DAY IN THE LIFE:
As an HRSG TechnicalSupport, you will develop Aftermarket project activity by building professional relationships with plant personnel, acquiring technical knowledge of assigned plants and the plant history, visiting assigned plant sites once or twice per year and making sure they know we are available for questions, and ensuring assigned plants receive and understand N/E Service Bulletins. You will handle all service calls from assigned plants, ensure each plant receives prompt, knowledgeable, and applicable responses from Nooter/Eriksen as required, quote and manage projects regarding sale of parts, engineering services, and inspection services, and assist with review of work assigned to and completed by Aftermarket Engineers.
Additional responsibilities include negotiating pricing and delivery requirements for spare parts with suppliers and working with the Aftermarket team to decide how to best provide resources to the plant personnel to assure satisfaction.
You will need to become technically competent in the general aspects of the design and operation of an HRSG including thermal datasheets, coil configurations, types of valves and where they are used, coil supports, casing penetrations, start-up of the HRSGs, duct burners, CO, and SCR catalyst and become technically competent in the typical commercial offerings of the Nooter/Eriksen Aftermarket department.
QUALIFICATIONS. We want the person selected for this role to be successful! The following qualifications are essential to be effective in this role:
At least three (3) years of experience in a position requiring mechanical skills, strong understanding of engineering fundamentals, and reading/analyzing technical drawings.
Strong problem-solving and critical thinking skills and excellent customer service skills. Proactive, and able to work both independently and with a team. Excellent written and spoken communication skills, highly professional, organized, and trustworthy team player.
Proficiency in English.
Ability to read, write, problem solve, make quick decisions, interpret data and analyze results; effective written and verbal communication is essential.
Occasional travel to plants will be required. Estimated travel 20-25% but may vary based on project requirements. Required to climb stair towers, ladders and enter confined spaces during plant visits and inspections.
We provide a full benefits package. Our 401(K) provides an employer match and an annual non-elective contribution. We provide medical with an employer contribution toward the HSA. Dental and Short-Term disability is 100% covered by the company. We also offer vision, fitness reimbursement, and a flexible work schedule including the option of half-day Fridays year-round!
We pride ourselves on our collaborative environment where employees are empowered to advance their career, explore career paths, and grow personally and professionally.
If you are interested in this position, please simply click the Apply button to get started! Our application is quick and should take you less than 5 minutes to fill out. Your information will be then sent directly to the Recruiter.
Nooter/Eriksen is committed to creating and maintaining an environment in which all employees feel valued, included, safe, and empowered to do their best work. We are proud to be an equal opportunity workplace and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Pre-employment drug screen and background check required.
$87k-113k yearly est. 60d+ ago
Lockbox Specialist (Level I)
Collabera 4.5
Technical support representative job in Saint Louis, MO
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description:
• Contractor will be working in Lockbox.
• Perform other support operations functions as required.
• Comprehend and translate verbal, written and on-line instructions into action.
• Follow internal operational controls and bank standards.
Job Requirements:
• 6 months to 1+ years of banking, payment or account receivable processing experience.
• Ability to lift 25 lbs.
• Flexible to work additional hours with little notice.
• Able to fully commit to the work schedule.
• PROVEN customer focus in a PRODUCTION ENVIRONMENT.
• PROVEN attention to detail in a production environment.
• PROVEN ability to continuously learn and adapt.
• PROVEN solid attendance record.
• Ability to communicate effectively.
• Ability to learn and follow new procedures quickly.
• Must be flexible and willing to learn multiple functions.
• Must be able to follow detailed instructions and process high volume, error free processing on a consistent basis.
• Be able work in different functions of production floor such as Re-association, Mailroom and Encoding & scanning be flexible to switch between different shifts if needed.
Qualifications
Experience working in a PRODUCTION ENVIRONMENT.
6 months - 2 years Mail/Mailroom Clerk or Lockbox experience.
Additional Information
$71k-90k yearly est. 23h ago
A/V Technology Support Specialist
Missouri Botanical Garden 4.4
Technical support representative job in Saint Louis, MO
Summary: Provides audio visual services for internal and external clients in meetings, conventions, and presentations. Sets up and operates audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment. Sets up computers, digital displays and projectors, often involving network technologies for transport of audio and video over Ethernet. May also set up and operate associated spotlights and other custom lighting systems. Sets up, installs, troubleshoots and repairs computer hardware.
Essential Duties and Responsibilities:
Determines the need for and oversees the operation of a wide variety of audio and video systems.
Advises management on the purchase of audiovisual equipment.
Helps develop policies and procedures for handling and operation of all audiovisual equipment.
Diagnoses and resolves media system problems.
Provides set-up and support at multiple sites. This may include on occasion setting up or taking down tables and chairs.
Works with the Garden's service desk system to monitor and update assigned tickets, and close them out when completed.
Creates and maintains schematics of AV systems.
Edits and creates videos for use throughout the Garden.
Assesses need for audiovisual contract staff, and coordinates their schedules with other AV needs.
Trains contract staff, MBG staff and Facility Support staff to assist in set up of audiovisual equipment.
Maintains equipment, makes repairs to equipment or contracts out repairs to service providers as needed. Notify supervisors when major equipment repairs are needed.
Maintains inventory of supplies and equipment.
Advises management when there is a need to rent audiovisual equipment for a Garden event.
Optimizes self-productivity by coordinating assigned support tasks and following established support processes and procedures. Refers support issues to other IT staff when needed.
Ensures that all applicable safety standards are followed: informs employees/students/volunteers of safety guidelines and safe working practices and routinely monitors to enforce them.
Adapts or modifies work methods to reduce hazards.
Reports all accidents, injuries and near-miss accidents immediately.
Meets expected attendance guidelines.
Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.
Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others.
Performs additional duties as assigned.
Supervisory Responsibilities: None.
Competencies:
Communication - Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.
Collaboration - Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.
Accountability - Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes, troubleshoots and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively, address visitor and internal colleagues' concerns.
Problem Solving - Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision making process; Includes appropriate people in making decisions.
Stewardship - Promotes and adheres to sustainability, safety and security protocols; Fosters a culture of respect, diversity and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.
Qualifications/Experience:
Minimum of two (2) years hands-on experience operating all types of A/V equipment
Minimum one (1) year experience with operating Windows hardware such as Windows PCs, laptops and tablets.
Experience with operating Apple hardware such as Macbooks, iPads and iPhones - if no previous experience then must be willing to quickly learn with extensive self-training.
Demonstrated knowledge of media production, communication, and dissemination techniques and methods.
Thorough understanding and knowledgebase of audiovisual A/V mixers; master control switchers, and video cameras.
Familiarity with modern AV networking technologies and transport of video and audio over Ethernet (for example Dante and SDVoE).
Working knowledge of safe operation procedures for various types of A/V equipment.
Proficient ability to test, calibrate, diagnose, and repair various audio-visual devices.
Ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner.
Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner.
Scheduling flexibility that allows working weekends, evenings and holidays that may require some split shifts is required.
The Garden is committed to the safety and wellbeing of our employees, volunteers and guests. All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.
The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.
Education:
Associate's degree in media/communications required
Certificate in computer technology such as A+ required
An equivalent combination of skills, education, and experience may be considered
Computer Skills:
Proficient experience navigating through various Microsoft Windows applications including, but not restricted to, Microsoft Office suite (i.e., Outlook, Access, Excel, Word). PowerPoint required.
Knowledge and experience with Windows hardware and software technology, internet access, and e-mail.
Proficiency with mac OS and applications on Apple operating systems, including Office or mac OS. Keynote required.
Proficiency with iPad and other tablet usage, including setup of iPadOS, and use of iPads in an AV environment.
Basic network configuration and troubleshooting knowhow.
Solid Internet research skills.
Other Skills and Abilities: N/A.
Language Skills:
Ability to communicate effectively in English (oral and written).
Ability to read and comprehend instructions and information to effectively execute and achieve results.
Mathematical Skills:
H.S. basic math aptitude: requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals.
Reasoning Ability:
Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.
Certificates, Licenses, Registrations:
Must possess and maintain a valid driver's license and clean insurable driving record (prior to employment).
Physical Demands:
Ability to lift/move equipment up to 75 lbs.
Requires working in high places using ladders and lifts.
Ability to wear personal, protective equipment, including fall restraint.
Ability to work outdoors for extended period of time during all seasons of the year.
Requires standing, walking, bending, stooping and reaching for extended periods of time-- 95% or more of the work day might be standing on feet.
Requires clarity of vision at 20 inches or less with the ability to bring objects into sharp focus.
Proficient ability to utilize computer keyboard (typing).
Work Environment:
Ability to work in varying environments, inside and outside.
Ability to work outdoors in all weather conditions (i.e., in temperatures over 100°F as well as temperatures below 0°F, in rain, snow and other inclement weather conditions as needed).
Comfortable working in immediate proximity to general public, in a safe and friendly manner.
Contacts with Individuals/Organizations inside/outside the Garden:
Garden staff in area where work is being performed and during planning for special events and festivals.
Members of Facility Support Department.
Internal and external clients.
Supervisor:
Manager, User Support
$39k-49k yearly est. 60d+ ago
Technical Support Analyst
Alberici Group, LLC 4.6
Technical support representative job in Saint Louis, MO
Job Description
Headquartered in St. Louis, Missouri with more than 1,200 employees and nearing $2B in revenue, Alberici is a diversified construction company that partners with leading organizations throughout North America to build their most challenging and important projects.
Since our founding in 1918, Alberici earned a reputation for executing with quality, safety and trust. Combined with our 100+ years of experience, we provide construction solutions to the automotive, commercial, civil, energy, food & beverage, healthcare, heavy industrial, industrial process, and water industries.
We build the critical structures that improve lives and strengthen communities.
Our mission is simple - and our approach to delivering on it is equally straightforward. We are as open and honest with our employees and partners as we are with our clients. We are here to work together to do the best work possible to bring this mission to life.
When it comes to our team, Alberici employees are built differently. We seek the best and brightest and are committed to investing in our people and providing the training and resources they need to learn, grow, and advance.
Are you Built for the Challenge?
Our Values:
Working Safely
Valuing Diversity
Serving Humbly
Executing with Integrity
Solving Creatively
Engaging Fully
What We Offer:
Profit-sharing plan, cash bonus programs and annual cost-of-living adjustments
Generous salary increases and per diems for qualified out-of-town assignments
Health, dental and vision insurance eligibility on day one
Paid parental leave
Continuing education reimbursement
Personalized career development and training programs
Minimum of 29 days of PTO (including holidays) for entry-level roles
Fitness center for St. Louis office-based team members
Gym membership reimbursement for project-based team members
Corporate office cafeteria access
Employee Resource Group (ERG) opportunities
Philanthropy opportunities
Position Overview:
Essential Duties and Responsibilities include the following; however, other duties may be assigned. To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Configures and installs computer hardware and software.
Maintains IT work areas.
Upgrades hardware and software components.
Maintains IT hardware asset and software tracking.
Remains abreast of changes in user and system software and hardware requirements.
Provides first level end-user support.
Maintains IT helpdesk ticketing system.
Additional Duties and Responsibilities
Supports and adheres to the matrix organization format.
Models and reinforces safety as a top priority of the organization. Always wears a hard hat and other appropriate personal protective equipment in the field.
Meets schedules and deadlines, adheres to policies and procedures, and maintains a good attendance/tardiness record.
Ensures client satisfaction, both internally and externally, through positive, pleasant, professional, and efficient handling of issues.
Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.
Performs other duties as assigned by the Supervisor.
Knowledge, Skills, and Abilities
Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.
Writes routine reports and correspondence.
Speaks effectively after groups of customers or employees of organization.
Defines problems, collects data, establishes facts, and draws valid conclusions.
Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
Organizes and manages time, duties, and activities efficiently.
Education and Experience
Two-year degree/certificate from a college or technical school AND one to three years related experience and/or training OR equivalent combination of education and experience.
Alberici is a North American company with multiple Operating Companies:
Alberici Constructors, Inc., Alberici Constructors, LTD., Alberici Construcciones, BRC,
CAS Constructors, Filanc, Flintco, Hillsdale Fabricators, Kienlen Constructors, and WWPS
#LI-Hybrid
$46k-64k yearly est. 9d ago
Junior Helpdesk Specialist
Usmax Corporation 3.8
Technical support representative job in Saint Louis, MO
Job Description
USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for customer requests when contacting the Single-Point-of-Contact IT Service Desk located onsite in St. Louis, MO.
The Junior Helpdesk Specialist will assist in providing technical assistance and support related to computer systems, hardware, or software, and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Duties and Responsibilities:
Respond to email or chat messages for customers seeking help.
Walk customers through problem-solving process.
Run diagnostic programs to resolve problems.
Follow up with customers to ensure issue(s) were resolved.
Gain feedback from customers about system usage.
Run reports to determine malfunctions that continue to occur.
Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk.
Utilize Attempt First Call Resolution (FCR) for all requests received.
Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
Perform other duties as assigned.
Required Qualifications:
Excellent verbal and written communication skills
Strong understanding of advertising and communications practices.
Ability to demonstrate sound judgment and be comfortable in a public-facing role.
Required Experience:
Operational experience with ServiceNow
Experience within the Intelligence Community
Exhibit excellent customer service, organizational and time management skills
Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire.
Ability to work independently and yet be effective within a team setting.
Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
Possess a friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications.
Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone, good phone skills, professional demeanor, and previous customer service experience strongly desired.
Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it.
Required Education:
High school diploma or GED and six years of relevant experience; or an Associate's degree and four years of experience; or Bachelor's degree and two years of experience.
Security Clearance Requirements:
Applicants must possess an active TS clearance to be considered for this position. Candidates will not be able to begin work until obtaining SCI clearance and must have the ability to obtain CI Poly Clearance.
Work Location / Schedule:
Applicants must have the ability to work shift hours onsite. Shift will be identified upon hire.
Travel Requirements:
None
USmax Corporation is an award-winning SBA Certified Woman-Owned Small Business and leading provider of innovative professional, technical and enterprise IT services. Our client areas span, national security, public safety and healthcare markets.
Our Commitment to quality and continuous process improvement is demonstrated by our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We offer complete program life cycle support through a full range of planning, design, implementation, management, and support services. Our services based on trust, quality, efficiency, and innovation drive the mission of our various federal and commercial customers.
USmax is certified by the Commonwealth of Virginia Department of Veterans Services as a Virginia Values Veterans (V3) Facility and certified as a V3 Certified Employer. USmax is an avid supporter of the men and women who have served our country. This certification recognizes this achievement and furthers our commitment to veterans and their families.
USmax is an Equal Opportunity Employer. Please see our website to learn more about our employment policies or to request accommodation to enable you to apply for employment.
For more information about USmax or to apply for a position, visit **************
$44k-65k yearly est. 25d ago
Technical Service Representative
C P A Y Staffing Recruiting
Technical support representative job in Saint Charles, MO
Job: Technical Service Representative
Department: Tech Services
Reports to: Plant Manager
FLSA: Exempt
Technical Service Representative will work with team to support customers in solving pharmacy operational problems, specifically long-term care related to the use of products and in testing new products. The qualified candidate will have technical installation and operations experience. This position requires mechanical/electrical skills and limited IT-related skills.
Responsibilities
Excellent knowledge of product(s) supported and strong knowledge of other core and complimentary products. Able to serve as Subject Matter Expert (SME) on product functionality.
Methodical documentation skills with the ability to assist in accurate, complete, and timely technical service reports and manuals for equipment.
Assist R&D effort on testing and development of new technologies.
Review procedures and processes in client facilities providing technical solutions to existing problems.
This position provides technicalsupport to customers via the phone, support case and internet.
Accurately analyzes the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible.
Troubleshoot and resolve equipment issues by utilizing drawings, computer programs and technical documentation.
Conduct repairs and/or modifications using a variety of hand tools and test equipment.
Monitors incoming cases and emails and resolves in accordance with Service Level Standard (SLS) guidelines.
Uses available support tools to assist the customer and/or recreate the issue.
Identifies and resolves application issues and any other questions that may arise.
Participates in training programs to continuously improve product knowledge and service skills.
Some travel is required, locally and out of state.
May perform other job duties as assigned
Attendance: This is an on-site position, and attendance is an essential function of the job.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Education and Experience:
Excellent process problem solving and troubleshooting skills, ability to resolve complex equipment issues.
Possess and maintain a current real ID state issued driver's license
Ability to work under minimal supervision and collaborate with members of the Tech Services team in a professional and positive manner.
Able to provide outstanding customer service as set forth by corporate policies and standards.
Computer proficiency with MS Office application experience, including Word, Excel and PowerPoint; detailed understanding and use of database technologies helpful
Employees must be able to maintain and adhere to the customers' on-site scheduling requirements
Physical demands
Must be able to push, pull, kneel, reach, sit, hear, walk and see.
Must be able to lift up to 60 lbs on a random basis.
$30k-51k yearly est. 60d+ ago
Azure Infrastructure Support (O&M Engineer) Tech
Applied Research Solutions 3.4
Technical support representative job in Saint Louis, MO
ARS is looking for an Azure Infrastructure Support (O&M Engineer) Tech. As an Azure Infrastructure O&M Support Engineer, you will be responsible for overall administration, operations and maintenance of a classified Azure environment and all associated software including, but not limited to subscription and marketplace management, monitoring end-to-end system health, maintenance tasks such as patching, troubleshooting as needed, and automation of deployment, scaling, and monitoring of applications and services. They will also be responsible for maintaining a Windows Active Directory domain and supporting Linux infrastructure in the classified region.
Sign-on Bonus available
Why Work with us?â¯
âApplied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support.â¯Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.â¯â¯
Responsibilities:
Support a Linux & Windows AirGapped environment.
Troubleshoot systems as needed, and route trouble tickets & support requests as required to Service Desk.
Review and automate workload deployments in support of the POX Customers site specific requirements such as enabling the consumption of workloads from collateral and program read on users off the same stack. This person will help automate the configuration and deployment of said solutions and have the code delivered into a USG owned software factory.
Design, develop, and build an automated CI/CD pipeline to deliver complex software products into a production environment.
Continue development and maintenance of the automated software build process using tools such as, but not limited to, Docker, Jenkins, Kubernetes, and specific Azure technologies
Collaborate with internal engineering teams to ensure smooth integration of code into production environment.
Troubleshoot and resolve issues related to infrastructure, deployment, and automation.
Implement security best practices and ensure compliance with industry standards.
Continuously improve and optimize infrastructure and automation processes.
The ability to be adaptable and to work constructively with a technically diverse team is also crucial.
A willingness to learn and stay abreast of industry trends is also required.
Support a cloud hosted DevOps Platform inside of Azure that leverages cloud-based infrastructure such as Azure Kubernetes Service to support rapid software development.
Lead, plan, design and implement backlog tasking (e.g. component upgrades, feature request, bug fixes).
Provide mentorship and technical guidance to junior engineers to solve complex problems.
Ensure the security controls are implemented correctly.
Other duties as assigned
Requirements:
Must be a US citizen
Advanced technical competency and experience in one or more of the following areas: Active Directory Domain Services, Active Directory Federated Services, Active Directory Certificate Services, Windows Server Update Services, YUM, ACAS Automation, Azure Monitor / Log Analytics, Kubernetes.
Ability to manage an Airgap Linux update infrastructure on behalf of the customer.
Ability to submit required documentation in support of a change configuration management process.
5+ years related experience in SCI/SAP environments.
Bachelor's degree in computer science, Engineering, Finance, Business, or related
field AND 3+ years leadership experience in relevant area of business OR equivalent experience.
5-8 years demonstrated performance in related technology.
Minimum Security Clearance Required
Top Secret w/ SCI eligibility
Additional or Preferred Qualifications
5-8 years leadership experience in relevant area of business.
Technical certifications in Azure
All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.
$93k-123k yearly est. 60d+ ago
desktop support job
Artech Information System 4.8
Technical support representative job in Saint Louis, MO
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop SupportRepresentative Onsite Support
Location: St Louis, MO
Duration: 1+ years (Possible Extension)
Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support
• Win7/Win XP OS support. Troubleshooting
• Office 2003/2007/2010 support
• Executive end user trouble shooting skills
• Dell hardware
• Break/Fix troubleshooting experience in larger corporate environments
Additional Information
For more information, Please contact
Shubham
************
$41k-54k yearly est. 23h ago
Help Desk Agent I
Intratek Computer Inc. 4.3
Technical support representative job in Saint Louis, MO
Intratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.
Intratek Computer, Inc. is looking for a Help Desk Support Specialist I. If you are looking for a Help Desk Support Specialist position and if you want to work with truly good people, then I sincerely urge you to submit your resume today.
Employment Details:
Help Desk Support Specialist I
Richland, WA 99354
Long Term role
Monday through Thursday (4 x 10hr days)
Salary Depends on Experience
Full Benefits include:
Medical
Vacation Pay
Sick Pay
Holiday Pay
401K
Responsibilities:
Assist users with desktop software installs remotely or at customer premise
Assist users with individual restoration of files
Maintain and operate the clients' knowledge management tools
Maintain and operate remote assistance tools
Assess customer satisfaction via surveys, including questions regarding the timeliness, accuracy, resolution, and quality of service received
Administer network user accounts in the account management tool
Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."
$29k-34k yearly est. 9d ago
Technical Service Representative (TSR)
Gateway Fiber
Technical support representative job in Wright City, MO
Job Title: Technical Service Representative (TSR)
Gateway Fiber is seeking an outstanding individual to fill the role of Technical Service Representative (TSR) . Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.
Gateway's Beliefs About People:
Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision of where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.
Expected Outcomes and Requirements:
Gateway is hiring a Technical Service Representative (TSR) to support our growth objectives of passing 100,000 residences and business on a national scale while upholding and enhancing Gateway's pledge to an unsurpassed customer experience. The successful Technical Service Representative (TSR) will contribute to the success of Gateway's growth objectives in the following ways:
Provide technical and network problem solving resolutions to end-users (customers).
Demonstrate an ability to diagnose an end-user's issues and guide them through a step-by-step process to solutions.
Exceptional ability to understand, troubleshoot, and repair residential wireless network issues and problems.
Diagnose and resolve technical hardware and software issues involving internet and VoIP connectivity.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resources.
Provide excellent customer service support including technical troubleshooting of service issues.
Resolve every incoming customer request as quickly and efficiently as possible while maintaining a pleasant professional demeanor.
Manage customer communications received via multiple sources - phone, email, text, & social sites.
Exceed customer expectations at every opportunity.
Effectively communicate Gateway's product and service offering.
Follow-up with potential customers to finalize orders.
Qualifications
The successful candidate will bring the following to the table:
Excellent verbal and written communication skills.
Deep understanding of residential wireless networks and network troubleshooting.
Customer service disposition.
Capability to solve complex problems.
Capability to work as an individual and as a member of a cross-functional team.
Strong follow-up skills, accuracy, and attention to detail.
Excellent customer service skills, including positive phone demeanor.
Proficiency (MS Office-Word, Excel, Outlook).
High school diploma or equivalent.
Ability to work independently and make sound decisions.
Must be able to clearly see color and shading in plans and materials.
Must have flexibility in scheduling to meet the needs of the business.
What's in it for you?
Seeing your work make a positive difference in the lives of our served communities.
Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
Locally owned, friendly, innovative company with high growth projections.
Career development.
Opportunity to wear many hats and learn non-traditional skills.
$30k-50k yearly est. 9d ago
FACCSM / IT Support Specialist - (C) USTRANSCOM
Nemean Solutions LLC
Technical support representative job in Scott Air Force Base, IL
Job DescriptionDescription:
Nemean Solutions, headquartered in Sierra Vista, AZ, is a certified SBA 8(a) Native Hawaiian Organization (NHO) and veteran-operated company providing advanced Military Intelligence, Enterprise and Cloud IT services, Cybersecurity, Special Operations Forces (SOF) Exercise and Training, and niche Program Support and Professional Services to Federal and State Agencies supporting the US Government Defense, Intelligence and Aerospace sectors.
Job Overview:
The FACCSM / IT Support Specialist provides Functional Area Communications and Computer Systems Manager (FACCSM) and IT support for classified and unclassified environments.
Support Hours: Applicant shall be available during core work hours as established the Government customer.
Essential Duties & Responsibilities:
Provide NIPR/SIPR desktop and system support.
Install and maintain approved software.
Perform SIPR token trusted agent duties.
Support VTCs, conference rooms, and exercise IT needs.
Provide end-user troubleshooting and training.
Maintain IT inventory and access permissions.
Competencies:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Requirements:
Minimum Requirements/Education:
Associate's or Bachelor's degree (or equivalent experience).
3-5 years of DoD IT support experience.
Experience supporting classified environments.
Strong customer service skills.
Due to federal contract requirements, applicants must be U.S. citizens.
Security Requirement:
Active Secret Security Clearance required.
Please note: This position is contingent upon contract award
What Nemean Solutions, LLC offers:
Medical, Dental, and Vision insurance plans, Paid Time Off, sick leave, 401k Retirement Savings plan with company match and more.
Nemean Solutions is proud to be a Veteran friendly employer and provides Equal Employment Opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Equal Opportunity for VEVRAA Protected Veterans. Nemean Solutions, LLC will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.
$38k-64k yearly est. 28d ago
Support Technician
Lightedge 3.3
Technical support representative job in Saint Louis, MO
Job DescriptionThe SupportTechnician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments. If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Responsibilities
Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA)
Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests
Install hardware upgrades and parts replacements into existing equipment
Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies
Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedgemanaged customers and internal systems
Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials
Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs
Escalate to other teams per procedure following and maintaining SLAs
Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs
Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities
Provide after-hours support as part of an operations on-call rotation to maintain high availability of services
Requirements
3-5 years of experience in a technicalsupport role with a focus on system administration or networking
Intermediate knowledge supporting and administering in some of these areas:
IBMi, Windows,Unix, and/or Linux server Operating Systems
IBM operations for scheduled jobs and tasks
Virtualization technologies (VMware, Nutanix AHV, or HyperV)
Server hardware (Dell, HPE, Lenovo, etc)
LAN/WAN Networks (Cisco, Juniper, Arista, etc)
Firewalls (Palo Alto, Fortigate, Cisco ASA, etc)
Web services (Apache, IIS, etc)
Databases (MySQL, MSSQL, Mongo, etc)
IPSEC and SSL VPN
Load Balancers (F5, NSX, etc)
Excellent written and verbal communication skills
Problem solving skills and the ability to prioritize
Customer service
Possess the ability to comprehend and execute documented escalation procedures under pressure
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$41k-59k yearly est. 22d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support representative job in Saint Louis, MO
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-42k yearly est. 13d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in Saint Louis, MO?
The average technical support representative in Saint Louis, MO earns between $28,000 and $44,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Saint Louis, MO
$35,000
What are the biggest employers of Technical Support Representatives in Saint Louis, MO?
The biggest employers of Technical Support Representatives in Saint Louis, MO are: