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Ace Parking Management, Inc. 4.2
Technical support representative job in Irvine, CA
Compensation Range: $19.00 - $20.00 per hour
About Us:
One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)
Culture:
We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Accountability:
Assist with office duties, including answering phones and emails.
Assisting customers' with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
Assisting customers with locating vehicles.
Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
Resolving customer requests, questions, and complaints.
Patrolling parking areas on a golfcart in order to prevent vehicle damage and vehicle or property thefts.
Actively look for ways to assist customers.
What we are looking for:
A valid CA Driver's License
Must be able to stand and walk up to 8 hours per shift.
Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
Experience dealing with irate customers and resolving customer issues and/or complaints.
An outgoing and enthusiastic personality.
Willingness to do whatever it takes to earn a "Thank You."
What We Can Offer You for All Your Hard Work:
$19 - $20 Per Hour
Medical, dental, vision, life insurance coverage for full-time, eligible employees.
Flexible Spending Accounts for full-time, eligible employees
401k
Vacation/Sick for full-time and part-time employees
Holiday for full-time and part-time employees
Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
$19-20 hourly 4d ago
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Customer Service Representative
Alta Resources 4.5
Technical support representative job in Brea, CA
Alta Resources is Hiring! Earn $17.00-$19.00. Based on Experience. The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, sample fulfillment, data entry, and validation of orders.
The Customer Care Rep will also handle complex compliance issues as they will be supporting an Alta client that may be regulated by a federal and/or state government agency. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty. This Role will also work to resolve transferred call issues and answer process questions, all following a designated escalated system process designed by Alta's Client.
Essential Duties & Responsibility
Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques.
Builds relationships and rapport with customers through a conversational and consultative approach.
Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times.
Handles complex compliance issues as Alta's client may be regulated by a federal and/or state government agency.
Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM, client systems, and other technology as needed. Additional duties may include balancing of orders, updating reports, assist in the final testing of new surveys, and some data analysis.
Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management.
Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed.
Takes the initiative to obtain and consistently upgrade product knowledge.
Escalates issues and reports quality issues per procedures.
Identifies potential sales opportunities with consumers regarding their product needs, or up selling related products.
Builds relationships and works closely with client, Alta co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature.
Report any training needs or system error/discrepancies to the supervisor.
Complete other tasks as deemed appropriate by supervisor.
Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position.
Other duties may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations. Has a passion to serve others.
Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, builds relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information.
Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed.
Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy.
Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer. Knows when to involve supervisors.
Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance with Alta Resources and Client's policies and regulatory requirements.
Embraces change and is flexible to the needs of the business and team.
Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals.
Ability to accept and apply coaching and feedback from leadership.
Proven track record of reliability and a strong work ethic is a must.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
Previous work experience in customer service, sales, training, or member retention required. Industry experience or any other service related industry experience is a plus.
Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required.
Polished phone demeanor, tone and etiquette is required.
Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX
About Us | Careers | Need Assistance | 877.464.2582 | Privacy Policy
$28k-37k yearly est. 1d ago
Desktop Support Specialist
Synergis 3.8
Technical support representative job in Anaheim, CA
TITLE: Desktop SupportTechnician
ANTICIPATED DURATION: 6-month contract to hire
Responsibilities:
Provide on-site desktop support for end users across Windows laptops and desktop PCs
Troubleshoot hardware, software, and application usage issues; resolve incidents and fulfill service requests
Perform new hire onboarding setups (device provisioning, account/access coordination, baseline application configuration)
Execute termination and offboarding activities (device returns, access removal coordination, asset updates)
Support security badge access systems (access requests, updates, deactivations, basic troubleshooting)
Configure and support multi-factor authentication (2FA/MFA) for authorized users
Assist with remote access requests and connectivity troubleshooting (VPN/remote tools, access validation)
Provide “remote hands” support in the server room for system and network administrators (e.g., patching, cabling, power cycles, basic rack/labeling tasks)
Work within a ticketing system to document work performed, update status, and meet SLAs
Contribute to and maintain technical documentation and knowledge base articles
Requirements:
2+ years of desktop support or service desk experience in a business environment (onsite preferred)
Strong Windows 10/11 troubleshooting skills (hardware, drivers, profiles, printers, core applications)
Experience with endpoint provisioning and user lifecycle support (onboarding/offboarding)
Familiarity with MFA/2FA enrollment and remote access support
Comfortable working with ticketing systems and documentation/knowledgebase practices
Professional communication skills and a customer-service mindset
Ability to work independently on-site and coordinate effectively with remote teams
Preferred Experience:
Experience with Microsoft 365 apps and basic identity/access concepts (e.g., password resets, group membership, access requests)
Exposure to phone system administration and/or physical access/badge systems
Basic understanding of networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting)
Prior experience supporting in a server room or data closet environment
The hourly pay rate range for this position is $25.00 to $30.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to **********************.
If you require assistance or an accommodation in the application or employment process, please contact us at **********************.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************
$25-30 hourly 1d ago
Technical Support
LTS-Video Solutions for Security Professionals
Technical support representative job in Industry, CA
TechnicalSupport is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technicalsupport and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
Maintain an in-depth knowledge of our complete line of products and services.
Embrace and learn the Video Surveillance / CCTV technologies and their applications.
Provide product demos and technical training to the sales team and customers.
Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
Build and test PC-based DVR systems to customer's specifications.
Provide prompt and effective customer service and technicalsupport.
Service customers in an effective and efficient manner; partner with internal teams proactively.
Answer calls and emails regarding technicalsupport requests and log into ticketing systems.
Perform other duties as assigned
ESSENTIAL REQUIREMENTS
Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
Ability to maintain confidential business information
Ability to respond to customers in a timely and effective manner
Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
Ability to work independently with minimum supervision
Ability to work under pressure
Strong troubleshooting, problem-solving, and team player mindset is a plus
Proactive and enthusiastic to excel
OTHER REQUIREMENT
Domestic and/or International Travel may be required (up to 25%)
Willing and able to work additional hours when needed
Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
1+ Years of Professional Experience in technicalsupport or related areas
Experience in the security system industry is highly desired
A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
Preferred certificate: CompTIA A+
Fresh graduates will also be considered
$39k-65k yearly est. 1d ago
Information Technology Professional (IT Support) (Riverside)
Us Navy 4.0
Technical support representative job in Riverside, CA
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
Want to start your journey with the Navy?
Apply Now
Enlisted None
What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After A School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Compare Navy Careers
See how a career as an Information Systems Technician compares to other Navy jobs.
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$72k-99k yearly est. 1d ago
Customer Service Rep
ASC Engineered Solutions, LLC
Technical support representative job in Brea, CA
The Customer Service Representative provides effective customer service for all internal and external customers.
Duties and Responsibilities
Responsible for communicating with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with the Operations Supervisor as directed
Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
Provides timely feedback regarding service failures or customer concerns
Works closely with Sales Representatives on quotes, status of orders etc.
Promotes a safe workplace
Performs other duties as directed
What You Will Bring
Required Skills, Competencies and Qualifications
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possesses strong commitment to team environment while working well with others
Works systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
2+ years of Customer Service experience in the manufacturing or construction industry
Job Benefits
Medical, Dental, Vision, and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance and AD&D are provided after 90 days of employment at no cost to you
3 PTO days after 60 days of employment (hourly and non-exempt positions only)
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday!
$32k-41k yearly est. 1d ago
Customer Service Rep
ASC Engineered Solutions-The Reliable Automatic Sprinkler Co., Inc.
Technical support representative job in Brea, CA
The Customer Service Representative provides effective customer service for all internal and external customers. Duties and Responsibilities Responsible for communicating with customers via phone, email, fax, etc. Provides timely and accurate inform Customer Service, Service, Microsoft, Operations Supervisor, Sales Representative, Manufacturing, Retail, Customer
$32k-41k yearly est. 1d ago
Customer Service Representative
Vaco By Highspring
Technical support representative job in Irvine, CA
Our client is seeking a dependable and customer-focused Customer Service Representative to serve as a key point of contact for customers. This role is ideal for someone who enjoys helping others, solving problems, and providing a positive experience while working in a fast-paced, team-oriented environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and/or chat in a professional and timely manner
Resolve customer questions, concerns, and issues while ensuring a high level of satisfaction
Document customer interactions accurately in internal systems
Process orders, returns, account updates, or service requests as needed
Collaborate with internal teams (sales, operations, billing, etc.) to resolve escalated issues
Follow established processes, policies, and service standards
Identify opportunities to improve the customer experience
Qualifications
1-3+ years of experience in customer service, call center, or client support roles
Strong communication and interpersonal skills
Ability to remain calm, professional, and solution-oriented
Basic computer proficiency and ability to learn new systems quickly
Strong attention to detail and follow-through
Nice to Have
Experience in a high-volume or phone-based support environment
Familiarity with CRM or ticketing systems (Salesforce, Zendesk, etc.)
Bilingual skills a plus
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
$32k-41k yearly est. 3d ago
Customer Service Representative
Kelly 4.1
Technical support representative job in Pasadena, CA
IHSS Customer Service Specialist
Pay Rate: $27.00 per hour
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Contract: 6-month contract
We are seeking a compassionate and dependable IHSS Customer Service Specialist
support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This Role focuses on assisting seniors and individuals with disabilities often in urgent or emergency situations by coordinating backup caregiving support and helping clients navigate public assistance programs.
Key Responsibilities
Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs.
Coordinate and dispatch backup homecare providers to ensure continuity of care.
Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs.
Connect callers with appropriate community resources and social services.
Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations.
Maintain accurate case documentation and protect confidential client information.
Qualifications
Call center experience preferred
Experience with IHSS, personal assistance services, homecare, or social services Required
Bachelor's degree required in Social Work or a related field (Psychology, Sociology, Counseling, or similar) REQUIRED
Strong interpersonal, organizational, and problem-solving skills
Ability to work effectively in a fast-paced, in-office environment
Apply today and help drive the mission. Send your resume to ************************* Or call Daisy at ************
$27 hourly 22h ago
Technology Support Specialist - Pasadena, CA
SWCA Environmental Consultants 4.1
Technical support representative job in Pasadena, CA
About the opportunity
The Temporary Technology Support Specialist is part of a team responsible for helping our 1,800+ employee owners be productive and thrive with our Technology tools, ranging from laptops to Zoom Rooms, Office 365 to Wi-Fi. This includes intake, triage, troubleshooting, resolving, and documenting of reported issues, and leveraging appropriate Technology resources as needed. The Technology Support Specialist will primarily focus on issues escalated from triage but occasionally will need to take initial telephone, email, support portal tickets for service and incidents. Desirable characteristics will include being naturally and innately curious, as well as a lifelong learner. This is a temporary role based in our Pasadena, CA office.
Application deadline: Our team will begin reviewing applications immediately, and interviews will be scheduled with qualified candidates on a rolling basis. The application process will remain open until we have received a robust pool of qualified candidates. Once we have identified suitable individuals, we may close the application process without prior notice. We appreciate the time and effort invested by all applicants.
What you will accomplish
Takes responsibility for solving internal employee technology service tickets. Records issues accurately and timely in the ticketing system. Escalates severe and/or complex issues to appropriate Technology team members when needed. Follows up on incidents and requests to verify resolution and satisfaction.
Troubleshoots incidents and problems for root cause and remediation, resolving those issues directly without escalation as often as possible. Uses internal knowledge-base and other external resources to troubleshoot efficiently and effectively.
Assists with network and server administration under the direction of the Infrastructure team.
Assists management in identifying, analyzing, and reporting on trends and in suggesting solutions to avoid or mitigate them.
Add/Edit/Remove users in Active Directory and other systems as needed.
Establishes relationships with sub-regional SWCA business leaders to be a point of contact for questions, receive ideas, and help identify Technology solutions.
Conducts quarterly training sessions with local and sub-regional staff on use of Technology tools and systems to improve productivity.
Other duties as assigned.
Experience and qualifications for success
Associate's Degree (A.A) or equivalent from two-year college or technical school, and 4+ years' related experience and/or training; or equivalent combination of education and experience.
Certifications including A+, Network+, MSCE or similar strongly preferred.
Demonstrated experience working in a customer-facing role required.
SWCA Environmental Consultants is a growing employee-owned firm, providing a full-spectrum of environmental services. Our Vision (the North Star) is to make SWCA the best workplace and industry leader in sustainability, bringing sound science and creative solutions to global environmental challenges while maintaining a dedication to employee-ownership. We live our core values: we collaborate as #OneSWCA; we are #AlwaysLearning, we #NeverSettle, and we #GiveBack.
SWCA Environmental Consultants is a growing employee-owned firm, providing a full spectrum of environmental services. With offices across the United States, SWCA is one of the largest environmental compliance firms and ranks among
Engineering News-Record's
Top 200 Environmental Firms.
If you need assistance accessing SWCA's website, completing the online application, or require accommodations at any point during the hiring process due to a disability, please contact us at or call . We're committed to providing an inclusive and supportive experience for all candidates. This contact information is specifically for accommodation requests; other inquiries will not receive a response.
SWCA is committed to salary equity and salary transparency for all its employees. In alignment with this commitment, SWCA posts good faith pay ranges on all its advertised job postings to promote pay equity and transparency.
An employee in this Pasadena based position can expect a pay rate of
$30/hr. - $40/hr
.
Actual pay within this range may depend on experience, qualifications, geographic location, client requirements where applicable, and other factors permitted by law.
Regular-status employees are also eligible for performance bonuses.
EOE - women, minorities, individuals with disabilities and veterans are encouraged to apply.
At SWCA Environmental Consultants, we celebrate diversity and are committed to creating an inclusive work environment. We strongly encourage candidates from all backgrounds, including those with diverse experiences and veterans, to apply. We believe that a diverse and inclusive workforce enhances creativity, innovation, and overall organizational success
SWCA continues to invest deeply in career development programs, delivering our award-winning Career Landscape support resources to accelerate the growth of our staff. We recognize the valuable skills and experiences our internal team members bring to SWCA's continued success. Qualified internal candidates are encouraged to apply and will be seriously considered for this position. We believe in promoting from within, where possible, providing our existing employees with compelling opportunities to advance their careers.
$30-40 hourly 1d ago
Laboratory Support Associate I/Part Time
Agendia 4.5
Technical support representative job in Irvine, CA
Apply Description
**Shift will be Monday - Friday 9:30am-3:30pm (Occasional Weekends)
The Laboratory Support Associate will ensure proper handling of all specimens received and prepare specimens for laboratory testing. This position includes such functions as matching patient information, data entry, and scanning documents.
POSITION WITHIN THE ORGANIZATION
1. Reports to Sr. Manager of Pre-Analytical Laboratory
2. Cooperates with all departments across the organization
3. Participates in:
Department meetings (local)
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
o Receives and sorts specimens for testing
o Reviews all requisitions for missing information, works closely with Customer Care to obtain missing information in a timely manner and distributes new information to all departments involved
o Reports problem holds and provides resolution timely
o Accessions all cases received for testing, including data entry of all pertinent information into LIS
o Timely and accurately enters data into LIS, label samples and create folders, generate specimen travel documents, and forwards respective sample to personnel/departments
o Assembles case paperwork and files, including pre-analytic documentation and labels
o Performs entry of add-on testing
o Uses company platforms to effectively communicate with internal staff
o Remains informed of all procedure changes pertaining to sample processing
o Performs quality assurance checks of samples
o Attends department meetings and company in-service trainings to enhance knowledge on testing and systems
o Identify and report any quality or compliance concerns and take immediate corrective action as required
o Follow Department's procedures including specimen routing and handling.
o Maintains or assists in maintaining inventory of the department
o Files and archives patient folders
o May coordinate remote storage and retrieval for site as needed
o May assist with coordinating waste pickups and maintains documentation
o Receives incoming supplies; store and inventory
o Returns slides and blocks to clients
o May assist with scheduling equipment preventative maintenance with vendors
o Serves as point of contact for the department; coordinates incoming and outgoing courier shipments and department mail; answers phone and greets visitors as needed
o Assists management and technical staff with administrative duties as needed
o Performs PDE (Pathology Data Entry) and Pathology Interpretation
The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.
KEY CONTACTS
Internal
o Global Customer Success Team
o Laboratory Department
External
o n/a
EDUCATION AND EXPERIENCE REQUIREMENTS
EDUCATION
o High School Diploma or equivalent
EXPERIENCE
o One (1) to three (3) years of relevant experience preferred
KNOWLEDGE, SKILLS AND ABILITIES (KSA'S)
o Achieves desired level of competency and accuracy for the main department processes (Accessioning, and sample returns) within 6 months
o Works productively and efficiently to achieve company and departmental goals
o Communicates effectively with all levels of staff
o Adheres to Agendia core values, safety and compliance policies and procedures
o Accurately follows department SOPs for specimen handling and processing
BEHAVIORAL COMPETENCIES/DESIRED SKILLS
o Proficient with MS Office programs
o Ability to communicate effectively
o Strong organizational skills and attention to detail
o Ability to work independently
o Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards
o Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual
* PRIVACY NOTICE: To review the California privacy notice, click here: privacy-policy/
* Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program.
WORKING ENVIRONMENT
o General laboratory environment
ENVIRONMENT/SAFETY/WORK CONDITIONS
o Vision to read written and published quality documents and to observe operations
o Regularly walks, sits, and stands
o Regularly works on a computer for approximately 6-8 hours per day
o Frequently lifts, pushes/pulls, and carries up to 20 pounds
o Must follow lab safety practices when working in freezer or with hazardous materials including use of personal protective equipment
o Must be able to read and understand scientific and complex directions
TRAVEL
o Requires no travel
OTHER DUTIES
o Other duties as required
Salary Description $25.00-$30.00 per hour
$25-30 hourly 1d ago
Device Support Specialist - Anaheim / Hunington Beach
Novocure Inc. 4.6
Technical support representative job in Anaheim, CA
The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.
Candidates for this role must reside in Orange County, CA
The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service
Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregivers
Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
Demonstrate empathy and understanding when interacting with patients and their caregivers
Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
Manage responsibilities and workload independently within your designated regional territory
Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
Manage administrative tasks in a timely and efficient manner, including but not limited to:
Documentation in customer relationship management (CRM) system
Expense reporting
Equipment inventory management
Ongoing trainings, assessments, and other regulatory tasks
Regular travel by vehicle and air to support patient care and service needs
Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
Adapt to frequently changing business needs and schedules to ensure seamless patient support
QUALIFICATIONS/KNOWLEDGE:
Minimum Requirement:
Associate's degree with 2 to 3 years' relevant professional experience
OR
Bachelor's degree with 1 to 2 years' relevant professional experience
Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
Experience working in a for-profit environment preferred
Strong emotional intelligence and situational awareness
Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
Must possess a valid driver's license
Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
Commercial air travel required, with potential travel outside of the assigned territory
Primary residence must be within assigned territory
Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
Assigned territory subject to change based upon business need
Attendance at company meetings, both within and outside of the assigned territory, is required
OTHER:
Ability to lift up to 50 pounds
Ability to drive long distances
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
#LI-RJ1
$36k-48k yearly est. 2d ago
Applications Support Analyst
Cathay Bank-Headquarters 4.4
Technical support representative job in Rosemead, CA
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with administering banking application systems and requires prior experience in application and server administration, knowledge in system interdependencies, and understanding of data sets.
ESSENTIAL FUNCTIONS
Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure.
Collaborate with other areas within the IT department to fulfill business requests.
Perform application system maintenance such as installations, upgrades, and patching.
Resolve and fulfill requests compliant to established Service Level Agreements.
Regularly review system bulletins to ensure issues are identified, addressed, and communicated to appropriate parties timely.
Build strong client service relationships across various levels of the organization.
Ensure systems are secure through implementation of best practices and procedures, in accordance with FFIEC guidelines.
Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow.
Maintain application system supports documentation on a regular basis.
Participate and contribute to scheduled Disaster Recovery exercises.
Take ownership of maintaining recurring System State updates; ensure that documentation kept are accurate and concise.
QUALIFICATIONS
Education: BS Computer Science/Engineering or equivalent work experience required.
Experience:
Minimum three years of experience in an applications support position.
Experience and knowledge of the financial/banking industry and regulatory requirements (FFIEC) preferred.
Experience with PC, Microsoft office suite, business applications, vendor applications, and vendor management preferred.
Experience in disaster recovery/application backup concepts and methods preferred.
Skills/Ability:
Ability to respond and reprioritize quickly to unexpected situations and initiate corrective action quickly.
Must be detail oriented and possess strong written and verbal communication skills.
Proven capability to effectively interface with dynamic development teams.
Strong ability to multitask and be proactive.
Ability to work independently with minimal instructions.
Customer-centric mindset
OTHER DETAILS
$33.65 - $39.90 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
Poster- English
Poster- Spanish
Poster- Chinese Traditional
Poster- Chinese Simplified
Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
$33.7-39.9 hourly 2d ago
Technical Support Specialist Tier III
Amen Clinics, Inc., A Medical Corporation 4.1
Technical support representative job in Costa Mesa, CA
Job Description
The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts.
The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment.
Essential Duties & Responsibilities
Respond to incoming help desk calls and emails from users and provide real-time senior-level support.
Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications.
Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy.
Assist with network administration tasks, including switch, firewall, and wireless troubleshooting.
Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems.
Support and administer the organization's VoIP/telephony/telehealth systems.
Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints.
Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools.
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365.
Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff.
Document issues, resolutions, and processes in the ticketing system with accuracy and completeness.
Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability.
Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts.
Qualifications & Requirements
Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered).
Certifications:
CompTIA Network+ or CCNA strongly preferred.
Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies.
Additional certifications (e.g., Azure, VMware, security-focused) are a plus.
Experience:
Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level.
Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications.
Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable.
Skills:
Excellent troubleshooting, documentation, and communication skills.
Ability to handle multiple priorities and escalate issues appropriately.
$45k-56k yearly est. 24d ago
IT Support Specialist Level 1
National Community Renaissance 4.7
Technical support representative job in Rancho Cucamonga, CA
National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and afterschool programs, and family financial training.
National COREs Information Technology department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions.
We are looking for an individual with strong communication skills anda strong technical background.A technician with a can do attitude and someone who is driven and wants to advance in the department is a must. This person will perform a variety of administrative tasks to maintain departmental service level agreements and interface closely with end-users and collaborate with other I.T. staff daily.They will require strong organizational traits as well as interpersonal and communications abilities.Candidate must be an analytical thinker as this position will involve problem resolution and process/policydevelopment.Overall customer-service orientation skills are a requirement.
RESPONSIBILITIES
* Phone Support: Provide first level phone support for inbound support calls to the Service Desk. This also includes remote support for desktops, laptops, mobile devices, printers, etc.
* Incident Management: Documentallincidents, problems and requests in the company ticketing system and escalate as needed to service/product owner(s), as well as management.
* Asset Management: Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments.
* Troubleshooting: Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service/product owner(s) to ensure root-cause resolution.
* Communication: Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information.
* Customer Service Driven: Self-prioritization and timely resolution of incidents and requests to support our customers technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management.
* Project Management: Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the departments strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments.
* Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employees home.
* Ability to work flexible hours. Ability to travel is required.
* Must possess a valid drivers license, current automobile insurance and reliable form of transportation.
$41k-52k yearly est. 12d ago
Technical and Customer Support Representative
Photobooth Supply Co
Technical support representative job in Santa Ana, CA
Job DescriptionDescriptionPhotobooth Supply Co We build photobooths that make people money.
$38k-50k yearly est. 28d ago
Tech Support Coordinator
Multiquip Inc. 4.3
Technical support representative job in San Bernardino, CA
About the Role: As a TechnicalSupport Coordinator, you'll be the go-to resource for troubleshooting and supporting MQ Power equipment. Using your expertise in power generators and diesel engines, you'll guide customers through diagnostic steps and work to resolve issues over the phone, by email, or other communication channels. Whether it's a complex technical issue or a routine inquiry, you'll be the expert our customers rely on.
Key Responsibilities:
* Provide Expert Technical Assistance: Handle customer inquiries, troubleshooting requests, and provide solutions for issues on MQ Power equipment.
* Diagnose Equipment Problems: Listen closely to customers' descriptions of issues, analyze troubleshooting codes, symptoms, and data to pinpoint causes of failures or potential issues.
* Predict and Prevent Failures: Identify recurring problems and emerging trends, making proactive repair recommendations to prevent future issues.
* Ensure Customer Satisfaction: Follow up with customers to ensure their problems are resolved, and their expectations are exceeded.
* Create and Share Documentation: Provide clear technicalsupport materials, including reports and repair documentation, to help customers understand solutions.
* Maintain Accurate Records: Document all interactions with customers, ensuring that all service issues and troubleshooting results are logged and organized.
* Collaborate Across Teams: Work closely with internal teams to resolve issues and contribute to continuous improvement initiatives.
* Contribute to Knowledge Sharing: Research and document effective troubleshooting techniques, repair procedures, and solutions to expand our knowledge base and FAQ database.
* Positive Customer Interaction: Maintain a friendly, approachable attitude with both customers and team members, ensuring that all interactions are positive and productive.
What We're Looking For:
Education & Experience:
* Associate's degree or equivalent from a technical school or two-year college.
* 3-5 years of hands-on single/three phase generator equipment experience or related training.
* Previous experience with diesel-powered generators is highly preferred.
* Skills & Expertise:
* Strong understanding of mechanical, electrical, and hydraulic systems, including the ability to read and interpret schematics and diagrams.
* Solid troubleshooting skills and the ability to diagnose complex issues based on various data sources.
* Experience with power generator equipment ranging from 6 kW to 600 kVA, engine data analysis, and interpreting engine DTC's.
* Ability to communicate technical information clearly, both in writing and verbally.
* Strong customer service skills, including effective telephone communication and problem-solving.
* Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or service tracking software.
* Self-motivated with the ability to manage multiple tasks and work independently.
Education & Experience:
* Associate's degree or equivalent from a technical school or two-year college.
* 3-5 years of hands-on electromechanical experience or related training.
* Previous experience with diesel-powered generators is highly preferred
Skills & Expertise:
* Strong understanding of mechanical, electrical, and hydraulic systems, including the ability to read and interpret schematics and diagrams.
* Solid troubleshooting skills and the ability to diagnose complex issues based on various data sources.
* Experience with electrical troubleshooting, engine data analysis, and interpreting system codes.
* Ability to communicate technical information clearly, both in writing and verbally.
* Strong customer service skills, including effective telephone communication and problem-solving.
* Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or service tracking software.
* Self-motivated with the ability to manage multiple tasks and work independently.
Physical Requirements:
This position primarily involves office-based work and customer communication. A typical 8-hour workday includes extended periods of sitting, phone use, talking, hearing, reading, writing, and computer typing.
The physical demands described below are representative of those required to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this role, the employee: Regularly sits for extended periods, frequently talks and listens to customers and team members, occasionally stands, walks, and reaches with hands and arm.
Compensation and Benefits:
* Compensation $25-$30/hr
* Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date
* Medical, Vision & Dental plans (including orthodontic coverage
* Company paid Life, AD&D, short-term and long-term disability
* Generous Paid Time Off - Accrue up to 4 weeks per year
* 11 paid Holidays
* 401(k), and other financial benefits
* Tuition Reimbursement up to $5,250 a year
* MetLife Hyatt Legal and AFLAC benefit plans
* Employee Assistance Program
$25-30 hourly Auto-Apply 5d ago
Services On Site Technician
Lancesoft 4.5
Technical support representative job in Orange, CA
Duration: 0-3+ Months (Possible Extension but no guarantee) Shift: 8 am to 5 pm (Monday to Friday) Dress Code: Smart Casual, comfortable shoes. No jeans. Driving: Yes Interview Type: Virtual via Microsoft Teams Job Description: The candidate will be responsible for first responder for service and supply request on fleet of printers. Install/move printers, monitor supply levels, replenish consumables, perform basis setup of IP address and print driver, customer service. In-Person Customer Service experience, basic PC and Networking, basic experience on operating printer and copier, basic mechanical and technical skill would be successful in this role.
There will be extensive walking and standing around campus to visit customer's office/location of printer, occasional lifting.
$56k-78k yearly est. 35d ago
Customer Support Representative
Extensishr
Technical support representative job in Irvine, CA
Who We Are Connected Dealer Services is an innovative technology company offering cloud-based solutions tailored for modern car dealerships across the U.S. We provide auto dealers with specialized tools to manage inventory effectively, safeguard assets, reduce costs, enhance service retention, and add value at the point of sale. With our expertise in both wired and wireless technology and with a deep understanding of dealership operations, we deliver systems that support efficient and informed decision-making. Who You Are
We are seeking a dedicated and talented Customer SupportRepresentative to join our team. This role serves as a critical link between our valued customers and dealerships. As a direct representative of the company in all support-related matters, the Customer SupportRepresentative is the voice for the customer, dealership, and sales/field teams. They provide frontline assistance and escalate issues to Tier 2 support when necessary, ensuring timely and effective resolution.
What You'll Do
Respond to customer inquiries via email and phone regarding user interface guidance, troubleshooting, and device issues.
Analyze customer problems and research effective solutions.
Log and manage support tickets, ensuring timely resolution.
Participate in on-call rotations as needed.
Attend daily team huddles to stay aligned on tasks and updates.
Prioritize and manage multiple open tickets simultaneously.
Troubleshoot Machine-to-Machine hardware using company resources.
What You Bring
Skills required:
Commitment to providing 5-star customer service.
Strong relationship management across multiple communication platforms.
Professional phone presence and etiquette.
Excellent attention to detail and organizational skills.
Technical aptitude with systems and software.
Ability to work cross-functionally with Customer Relations and Service teams.
Ability to work independently with minimal supervision.
Effective multitasking skills.
Strong email etiquette and verbal communication.
Good listening, analytical, and problem-solving skills.
Qualifications and Education Requirements:
Associate Degree (AA) is preferred or equivalent business experience.
2+ years' experience managing customer relationships while ensuring the best possible customer experience.
2+ years' experience working in coordination, and customer support.
Experience in a technology support or technical service environment is a plus.
Physical Requirements:
Must be able to sit for extended periods.
Repetitive motion is required for computer entry.
What We Offer
A comprehensive Benefits package with employer contributions
Medical benefits with employer contribution
Dental and Vision with employer contribution
Flexible Spending Plans and Heath Savings Account programs
Basic Life and Personal Accident Insurance (Employer Paid)
Ten (10) paid holidays
Hourly Range - $19.00 - $21.00
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements.
#IND1
$19-21 hourly Auto-Apply 5d ago
Division Support Technician
California Institute of Technology 4.5
Technical support representative job in Pasadena, CA
Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do.
Join us and be a part of the diverse Caltech community.
Job Summary Support the research and instructional needs of the division of Biology and Biological Engineering (BBE) through a combination of daily operational tasks, equipment maintenance, and technical assistance in labs and instructional spaces.
Essential Job Duties The duties for this role are listed here by frequency: Daily/Weekly: Assist Division with receiving packages, packing slips, and invoice processing.
Monitor AV systems in BBE's conference rooms and lecture halls.
Check for projector operation, replace HDMI cables as needed.
Assist in maintenance of gas manifolds in labs and gas storage areas.
Monthly/Yearly: Microscope basic cleaning and set-up.
Property inventory - help gather all asset tags for retiring/disposal.
Assist with managing all student lab equipment needs, in coordination with the instructors of the various courses.
Swap instructional equipment according to the course being taught.
Check student lab equipment after regularly scheduled building power tests As Needed: Small repair work for both lab and division-owned equipment.
Make repairs to power supply and lighting in teaching labs and conference rooms, and order replacements as needed.
Assist with setting up equipment, such as optical tables requiring leveling, connecting to high pressure air lines, and making final leveling once air is connected; installation of water polishers, connecting them to water source and other similar equipment.
Clear surplus equipment from vacant labs and division spaces, and manage divisional e-waste when closing labs or common spaces in the division.
Fabrication: may be required to make small modifications and assemble equipment.
Assist with moving small equipment and some larger items, i.
e.
furniture, full size refrigerator, -20- and -80-degree freezers.
Basic Qualifications Bachelor's degree or equivalent education/experience with up to 2 years of relevant work experience.
Basic knowledge and understanding of the operation of various scientific instruments, equipment and devices.
Must be able to follow safety protocols and procedures.
Must be able to lift and carry equipment weighing up to 50 lbs.
, capable of frequent bending, kneeling, squatting, and must have good hand-eye coordination.
Must possess a valid California Driver's License.
Must possess strong verbal and written communication skills to effectively interact professionally with research faculty, staff, postdocs, students, and other colleagues.
Required Documents Resume.
Cover letter (optional).
$48k-60k yearly est. 33d ago
Learn more about technical support representative jobs
How much does a technical support representative earn in San Bernardino, CA?
The average technical support representative in San Bernardino, CA earns between $31,000 and $49,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in San Bernardino, CA