Audio/Visual On-Site Support Technician
Technical support representative job in Austin, TX
A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Audio/Visual/Multimedia Support Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry.
Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to:
Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as:
Crestron Control Systems
Switching / Routing technology
Video codecs
Audio hybrids
Digital Audio mixing console
Handheld Microphone and Lav Mics
Video Switching
Audio/Video Support scheduling
Help support communications with internal teams coordinating and administrating AV related event support tasks
Onsite Skills/Qualifications:
Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues
Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files
Strong troubleshooting skills
Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels
Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems
Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting.
Provide on-going operational training and assistance
Oversee and advise on the proper implementation of consumable and spare parts
Perform minor maintenance checkups and repairs plus conduct proactive
Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client.
Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair
Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support
Provide end to end troubleshooting support and resolution of audiovisual related issues
Maintain issues log for each system to provide trend analysis information
Communicate internally with Client on all AV issues; specifically issues with long lead time resolution
Responsible for following all Client's established policies
Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room
Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.
Join Our Diverse and Inclusive Team!
At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.
Our Commitment to Diversity and Inclusion:
Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.
Why Work With Us?
Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.
Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.
Customer Support Representative
Technical support representative job in Austin, TX
Must Haves:
Basic computer skills - Understanding of Microsoft Office Suite
2+ years of Customer Service experience and/or Sales experience
Organized, reliable, & meet deadlines
Strong written and verbal communication skills
Plusses:
Retail experience
Microsoft Excel
Logistics experience/supply chain experience
Experience with FedEx, UPS, USPS, etc.
Day to Day:
This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated.
Information Technology & Pharmacy Systems Specialist
Technical support representative job in San Antonio, TX
Are you an IT professional who enjoys problem-solving, supporting users, and improving technology workflows? Our pharmacy team is growing, and we're looking for a skilled IT & Pharmacy Systems Specialist who can help keep our technology running smoothly across all locations.
In this role, you'll support pharmacy software, troubleshoot hardware and network issues, manage devices, assist with VOIP systems, maintain website content, and help drive technology improvements that directly impact patient care.
What You'll Do
Provide technical support for pharmacy systems (PrimeCare, DocuTrack, NRx, PioneerRx)
Install, configure, and maintain computers, printers, scanners, and related devices
Troubleshoot pharmacy hardware/software issues across multiple locations
Maintain and support VOIP/communication systems
Assist with website content updates and basic CMS functions
Support inventory management for hardware and software assets
Develop dashboards and reports to improve operational efficiency
Promote secure technology practices, including HIPAA compliance
What You Bring
2+ years of IT support, systems administration, or healthcare technology experience
Working knowledge of Windows OS, networking, and Active Directory
Familiarity with device installation, imaging, and troubleshooting
Experience with reporting or analytics tools (Excel, SQL, Power BI, etc.)
Strong communication, problem-solving, and customer-service skills
Ability to multitask in a fast-paced healthcare environment
Why You'll Love Working With Us
Meaningful work supporting pharmacy operations and patient care
Collaborative environment with opportunities to grow your technical skills
Hands-on experience across multiple systems and technologies
A role where your ideas can directly improve efficiency and workflows
Ready To Apply?
Submit your resume to Submit your résumé to: https://form.jotform.com/**********74152
Or message us directly here on LinkedIn to learn more!
#HealthcareIT #PharmacyTechnology #ITSupportJobs #TechInHealthcare #SystemsSpecialist #ITSystemsSupport #PharmacyOperations #HelpDeskJobs #HiringNow #TechHiring #ITCareers #SanAntonioJobs #TexasJobs #SATXCareers
Help Desk Analyst
Technical support representative job in Austin, TX
Our government client is seeking an experienced Help Desk Analyst on an onsite 6+ months renewable contract opportunity in Austin, TX.
# of positions: 2
Role: Help Desk Analyst
W2 RATE - $26/hr
Job Description:
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of onboarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
3
Required
Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
2
Required
Experience working with customers across all levels of technological proficiency.
2
Required
Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
1
Required
Experience with Active Directory
1
Required
Experience with cloud platforms and technologies like Microsoft Azure
1
Preferred
A strong desire to grow and advance within an organization with an opportunistic landscape
1
Preferred
A strong desire to grow and advance within an organization with an opportunistic landscape
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
************************
“Celebrating 30 years of service.”
Desktop Support Specialist
Technical support representative job in Austin, TX
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2-4 years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Help Desk Technician
Technical support representative job in Austin, TX
Title: Help Desk Technician
Duration: 6 months, can extend
Compensation: $20hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Skillset / Experience:
The Service Desk Technician will join the Global Support team to gain familiarity with and assists team members in resolving hardware and software issues. You will field telephone calls, email, or in person appointments to troubleshoot and diagnose a wide range of issues in the hardware, software, virtual/cloud, and infrastructure space.
THE OPPORTUNITY FOR YOU
You will perform installation, repair, and preventative maintenance of personal computers (PC) and related systems. You will troubleshoot and resolve software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. You will provide technical support, training, process creation and various project efforts. You will serve as a local leader and mentor to junior Technicians.
KEY SUCCESS FACTORS
1+ years of experience using and supporting computers (hardware and software)
Basic understanding and ability to troubleshoot Windows (experience with Mac is a plus)
Proven skills in PC repair, troubleshooting, deployment, and liquidation
Working knowledge of Active Directory
A+ certification
Our benefits package includes:
Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: ****************************************** By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
Help Desk Technician
Technical support representative job in Austin, TX
Our public sector client in Austin, TX is seeking a Help Desk Technician to join their technical support team for a 6-month contract, with a strong likelihood of conversion to full-time employment. This is an onsite position supporting day-to-day IT operations for internal staff.
In this role, you will provide front-line technical support by responding to inbound calls, service tickets, and emails in a timely, professional manner. You will troubleshoot and resolve issues related to hardware, software, user accounts, and network connectivity. Responsibilities include password resets, printer configuration, break/fix support, onboarding setup, updating website content, supporting conference room A/V, and resolving more complex issues using documented procedures.
This position requires strong communication, attention to detail, and a customer-first mindset. SEO keywords included:
Help Desk Technician, IT Support, Desktop Support, Technical Support Specialist, Service Desk, Active Directory, Microsoft Azure, Windows 10 Support, Public Sector IT Jobs, Austin IT Jobs
.
Required Skills/Education
Proven experience delivering superior customer service across multiple channels (phone, email, in-person, or chat).
2 years of experience supporting end users with varying levels of technical proficiency.
2 years of experience supporting computers, software, and systems including Microsoft Office Suite, Windows 10, and Adobe products.
2 years of experience troubleshooting information systems and resolving technical issues.
1 year of hands-on experience using Active Directory for account and access management.
1 year of experience working with cloud technologies such as Microsoft Azure.
CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
Preferred Experience
1 year of demonstrated initiative and desire for long-term career growth within an organization.
Strong interest in advancing into more complex IT roles within a structured career path.
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
IT/MIS Support
Technical support representative job in San Antonio, TX
IT Support Technician
Job Type: Contractor
Pay Rate: $25/hour
We are seeking a skilled IT Support Technician to provide technical assistance, installation, maintenance, and troubleshooting for computer hardware, software, telecommunications equipment, and related systems. This role plays a critical part in ensuring all technology resources are fully functional, compliant, and optimized for business operations.
Key Responsibilities
Technical Support & Installation:
Receive, install, and configure PC hardware and peripherals, including monitors, keyboards, printers, disk drives, and related equipment.
Install, configure, and update approved software packages such as operating systems, productivity tools, and company applications.
Troubleshooting & Repair Coordination:
Perform advanced hardware and software troubleshooting-both in person and remotely-using a strong understanding of system operations.
Install, troubleshoot, and coordinate repairs for barcode readers and associated devices.
Coordinate repairs with manufacturers or suppliers, ensuring warranty policies are followed.
Systems & Equipment Management:
Dismantle and relocate hardware setups; reconnect systems to newly installed cabling and confirm proper functionality.
Support telecommunications and network equipment, including video conferencing tools.
Oversee daily system operations such as user account creation, hardware installation, system diagnostics, resolving issues, maintaining file servers, and performing backups.
Inventory & Compliance:
Maintain accurate inventory records for PCs, peripherals, and telephone equipment.
Manage the software library and ensure compliance with licensing and copyright regulations.
Safety & Additional Duties:
Follow all safety protocols and promptly report unsafe conditions or practices.
Perform other duties and special projects as needed.
Desktop Support Technician
Technical support representative job in Austin, TX
The IT Support Technician is responsible for installing, maintaining, and monitoring cost-efficient technical and maintenance activities within the Service Delivery environment. This role ensures that all technical solutions meet user requirements and support overall business needs.
Typical Interfaces:
Engineers
Line Management
Project Management
Local Facility Management
ARP/ASP/3rd Party Providers
Asset Management Teams
Tools & Resources Used:
Strong knowledge of Windows 10 and Windows 11.
Experience working in a Dell environment; proficient with Dell laptops.
Proficient with mac OS and Apple devices; site has a heavy Mac user base.
Must be skilled in navigating Intune and Jamf for device management.
Ability to navigate Azure and interpret system logs.
Basic network troubleshooting skills.
Experience supporting Microsoft Teams Rooms, including resolving audio/visual issues.
Solid foundational networking skills.
Required Qualifications:
Bachelor's degree or 8 years of relevant experience
Must be able to work onsite in Austin, TX
Provides call-handling and site-specific technical support.
Delivers maintenance and support for legacy products and systems.
Installs and maintains PCs, software, networks, servers, and peripherals.
Demonstrates strong expertise in PC operating systems (Microsoft/Linux/Unix), networking software, antivirus tools, Tier 1 manufacturer servers, PCs, printers, OEM network devices, and document processing products.
Supports network products from both operational and maintenance perspectives.
Performs installations, moves, additions, and changes (IMACs) as needed.
Tests and certifies PCs, networks, servers, and client-approved applications.
What you didn't know about us:
Competitive salary
Health, Dental and Vision Benefits
Short/Long Term Disability and Critical Care/Illness Protection
Life Insurance and Retirement Plans
Employee Assistance Program
With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.
For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
#JobsAtKellyTelecom
Customer Service Representative
Technical support representative job in San Antonio, TX
The Customer Service Representative plays a key role in supporting the life insurance application process. This position is responsible for contacting applicants to schedule medical examinations and ensuring smooth workflow handoff to Case Associates and Underwriters once appointments are confirmed. The representative will provide exceptional customer service while maintaining accuracy, efficiency, and compliance throughout the process.
Key Responsibilities
Applicant Engagement & Welcome Calls
Make professional, courteous welcome calls to life insurance applicants.
Provide clear guidance on next steps in the application process and respond to initial questions.
Application & Case Review
Review applications and case notes regularly to ensure adherence to medical, financial, and regulatory requirements.
Identify missing information or requirements and take appropriate action to support timely case progression.
Outbound Communication & Scheduling Support
Conduct proactive outbound calls to assist applicants in scheduling their medical examinations with approved vendors.
Offer support and resources to help applicants complete outstanding requirements.
Underwriting & Workflow Support
Work closely with Underwriters and Case Associates to expedite case closures.
Communicate updates effectively and ensure smooth handoff of scheduled cases to the appropriate teams.
Qualifications & Skills
Strong telephone communication skills with a professional and friendly demeanor.
Excellent interpersonal, verbal, and written communication abilities.
Ability to follow conversation flows and document interactions accurately and thoroughly.
Strong organizational and time-management skills; able to multitask effectively in a fast-paced environment.
Familiarity with life insurance processes preferred.
Salary Range:: $38,000 - $43,000 per year
Desktop Technician
Technical support representative job in San Antonio, TX
We are seeking an experienced Desktop Technician for an Onsite contract in San Antonio TX.
Under general supervision, is responsible for performing technical software and hardware support and informal training on hardware and software use in response to customer requests. Follows established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes. Exercises no supervision.
Essential Job Functions
Installation of desktops, laptops, iPads and peripherals.
Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams. Interacts with customers in a courteous and professional manner.
Follows established procedures for performing configuration changes, updates, and upgrades. Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes.
Problem Resolution Communications: Documents incident/problem status and resolution in tracking log. Alerts team members about recurring problems.
Documents solutions to common problems and responses to frequently asked questions.
Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity. May provide on-the-spot training to customers.
Identifies recurring problems and notifies team members.
Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides.
Research trouble issues at the direction of others. Documents problem status and resolution. Escalates when necessary.
Performs related duties and fulfills responsibilities as required.
Job Requirements, Knowledge, Skills, and Abilities
Strong Customer Service/Communication Skills.
Technical working knowledge of Windows 11 and Office 365.
Office 365 experience should include:
One Drive
MS Teams and SharePoint
MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access)
How to use collaboration within Word, Excel, and PowerPoint
Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations and iPads.
Ability to communicate clearly and effectively both verbally and in writing.
Working knowledge of Audio/Visual equipment (projectors, etc.) and technology to support department meetings utilizing WebEx and Zoom conferencing software.
Ability to work in a team and educational environment.
Ability to travel between centers and partnership schools.
Flexible hours (usually set hours but in some instances can stay until a job is complete)
Support during weekends (as needed for events or emergencies)
Provide professional and courteous support for executive level staff, department employees, and program partners and guests.
Perform diagnostics, repair, and/or replace damaged hardware.
Identify and implement innovation in technology support to mitigate existing or potential problems.
Aid with IT asset management and inventory.
Maintain records/logs of repairs and fixes.
Maintain software and applications inventory.
Input, monitor, troubleshoot, track, and resolve Help Desk Support tickets to conclusion.
Remotely troubleshoot issues for offsite users
Create/maintain technology support procedures, information, and processes specific to the department (help with turnover or training of staff)
Provide basic troubleshooting for network connectivity issues related to all department IT assets to include desktop phones, credit card machines, temperature scanners etc.
Physical Requirements
Physical requirements include frequently lifting/carrying up to 50 pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate basic office equipment. Subject to walking, standing, sitting, reaching, and crouching to perform essential functions. Working conditions are primarily inside an office environment.
What We Offer:
Sistema offers competitive pay and solid benefits, including medical, dental, and vision coverage. We keep things simple, focus on people, and prioritize long-term relationships with our clients and consultants.
Apply now if you're a clear communicator, problem solver, and ready to work on-site in San Antonio TX.
Information Technology Support Engineer
Technical support representative job in Austin, TX
Job Description: Field IT
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Technical / Deskside Support IV
Technical support representative job in Austin, TX
Immediate need for a talented Technical / Deskside Support IV. This is a 12+ month contract opportunity with long-term potential and is located in Austin, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94498
Pay Range: $25 - $26 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: -
Client Services Department
They provide end user support internationally and in the US
Anything from end user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology
Basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved
Could work about 100-200 tickets a day split among 40 individuals
Key Requirements and Technology Experience:
Must have skills: - Technical/Deskside Support, Dell, Intune/Jamf, Windows 11/12
Windows 10 Windows 11 knowledge
Client shop so needs to be familiar with Client laptops
Site is a heavy Client usage community, needs to be proficient with Client OS system and Apple Devices
InTune and Jant used - must be proficient with navigating those applications
Azure - ability to navigate and understand logs
Basic network troubleshooting skills
Utilize MS Team rooms - helping with AudioVisual issue
Basic networking skills needed
Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Linux Technical Support Engineer
Technical support representative job in Austin, TX
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX.
Job Title: Technical Support Engineer - Contractor
Pay Rate: $34/hr (W-2)
Initial Duration: 12 months
Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday
Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability.
The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution.
As a Technical Support Engineer, you'll:
- Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues.
- Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed.
- Maintain NixOS systems, verify version integrity, and complete post-update health checks.
- Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux).
- Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts.
- Support hardware-level troubleshooting by identifying faulty components and validating replacements.
- Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings.
Daily Tasks:
- Diagnostics on onboard systems via SSH
- Connect to robots over ssh, usage of internal pipeline utilities for check up and debug
- Working with dashboards, analyzing log files, identifying anomalies
- Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health
Required Skills:
- Strong Linux CLI skills and comfort working on production hosts via SSH
- Proven ability to interpret system/service logs and reason from symptoms to root causes
- Practical knowledge of systemd/journalctl and basic networking tools
- Familiarity with NixOS concepts and workflows (or readiness to learn quickly)
- Clear written communication (incident notes, escalation summaries)
Radiology Technician Extern I - Longview - PRN
Technical support representative job in Mountain City, TX
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Provides professional care to all patients needing their services by producing high-quality Radiographs (chest, upper and lower extremities, Spine, AP/PA, Lateral and lateral flexion/extension, AP/Lateral Shoulder, AP Clavicle, AP Scapula, AP/PA Pelvis, Skull/Sinus AP/PA, Lateral, Townes, Caldwell, & Waters) under the direction of a Radiologist and Radiology Technologist. Maintains steady flow, to facilitate efficient workflow. Assist radiology technologists during portable exams and fluoroscopy procedures. Performs clerical duties including answering the phone and entering information into the computer. Transports patients to and from the imaging suite. Continuous light housekeeping duties, stock supplies, and linen.
Responsibilities:
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Performs a variety of diagnostic procedures, some of a more complex nature, utilizing state-of-the-art computerized imaging equipment in more than one (1) modality.
Requires flexibility to work competently within assigned modalities as needed or assigned.
Interacts appropriately with patients and all care providers by coordinating and prioritizing procedures during the workday to maintain a high level of patient care and continuity.
Possesses the ability and willingness to rotate within departments and clinics for proper coverage as needed or assigned.
Upon completion of procedures, program the computer to ensure completion of the exam and that all scan data is correctly stored in PACS.
Ensures exam rooms are neat, clean, and adequately stocked before exams are performed and acts to ensure compliance with Infection Control standards.
Coordinates and prioritizes procedures during the workday to maintain a high level of patient care and continuity.
Ensures all charges are correctly coded and entered in the billing system.
Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless necessary in the performance of assigned job duties.
Ability to communicate effectively, both verbally and in writing.
Excellent customer service skills required.
Adapt assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, spiritual, age-specific, and other developmental needs of each patient served.
Ensures compliance with all policies, procedures, and standards as outlined by State and Federal agencies, the hospital, and other regulatory entities.
Demonstrates adherence to the Core values of CHRISTUS Health. xevrcyc
Performs other duties as assigned.
Job Requirements:
Education/Skills
Current enrollment in an accredited school of Radiology Technology is required
Experience
Previous hospital experience preferred
Basic computer experience required
Licenses, Registrations, or Certifications
Non-Certified Radiology Technician (NCT) by Texas Medical Board (TMB) required
BLS Certification is required
Work Schedule:
PRN
Work Type:
Per Diem As Needed
Intern/Co-op - Information Technology (Summer 2026)
Technical support representative job in San Antonio, TX
An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Marathon Petroleum Company LP (MPC) offers internship and co-op opportunities to high-performing college students who want meaningful hands-on experiences in their fields of study. The following core values guide MPC's approach to doing business: Safety & Environmental Stewardship, Integrity, Respect, Inclusion, and Collaboration. Interns and co-ops work side by side with experienced professionals as contributing members of diverse work teams who create value for the company's shareholders. MPC believes that how we conduct our business is just as important as the bottom line.
Responsibilities:
A co-op/internship with MPC Information Technology can provide you the valued experience needed to work in today's competitive working environment while delivering efficient and innovative solutions.
MPC ITS offers a diverse set of opportunities which gives you exposure to different areas of our business. With the potential to have multiple sessions and opportunities, you will gain valuable real-world experience while enhancing your skill set in one or more of the following IT job positions:
Business Systems Analysis Intern:
Acts as a liaison between IT and business units for translating business requirements into the development, implementation, and enhancement of new and existing systems. Identifies and evaluates new IT capabilities to improve business outcomes while recommending and communicating appropriate solutions and/or enhancements to current systems. Develops and executes processes for creating, managing, and executing quality assurance for technology solutions. Manages and or coordinates incident management execution in collaboration with internal and external parties.
Cloud Engineering Intern:
Supports development and execution of cloud strategy within Marathon's existing IT infrastructure. Implements Marathon's cloud strategy from a technical perspective, including design, planning, integration, automation, maintenance, and support of cloud architecture. May work with stakeholders across Marathon to evaluate public and private cloud systems to identify and deliver appropriate solutions.
Cybersecurity Intern:
Evaluates, tests, monitors, and maintains information technology (IT) and operational technology (OT) cybersecurity policies and procedures. Ensures adherence to identity management processes and controls to meet specific cybersecurity standards. Identifies security risks and exposures (data, application, infrastructure, devices etc.) and suggests measures to prevent future incidents and improve cybersecurity. Employ techniques and procedures for conducting risk assessments and compliance audits for IT and OT. Investigates and remediates security incidents such as intrusion, frauds, attacks, or leaks. Determines potential cybersecurity threats, coordinates preventive actions across the network leveraging intelligence from multiple internal and external sources and cybersecurity technologies. Identifies threat actors and their techniques, tools, and processes to identify and mitigate cybersecurity risks.
Infrastructure Engineering & Operations Intern:
Interns will focus on either Platform Engineering or Operational Technology (OT) Engineering. Both roles support routine maintenance, performance testing, and basic troubleshooting of infrastructure systems to ensure optimal reliability. Responsibilities include assisting with system configuration, backup and recovery procedures, analyzing performance data, and documenting solutions. OT Engineering interns additionally support industrial control systems such as HMIs and PLCs, collaborating with engineers and business teams to meet operational and technical requirements.
Software Development Intern:
Interns will focus on either Software Engineering or Quality Assurance (QA) Engineering, both collaboratively contribute to the software development lifecycle by ensuring both functionality and quality. The Software Engineering intern focuses on designing, developing, testing, and deploying enterprise software solutions, emphasizing automation, security, and continuous improvement. This role involves applying engineering best practices, participating in code reviews, and documenting technical requirements and designs. Meanwhile, the QA intern supports the validation of these solutions through manual and automated testing, assisting in the development of test strategies, creation/execution of test scripts, and reporting bugs. They work closely with cross-functional teams to uphold quality standards across releases and contribute to documentation, automation, and the ongoing enhancement of QA processes within an Agile environment.
Qualifications:
+ Desired Majors: Computer Science & Engineering; Computer Science & Engineering Technology; Management Information Systems; Computer Information Systems; Information Systems & Analytics; Computer Engineering; Software Engineering and Computer Science; and other related IT disciplines
+ Strong academic performance
+ Candidates must be authorized to work in the US on a full-time indefinite basis without the need for employment visa sponsorship now or in the future.
+ Concurrent enrollment in a degree seeking program throughout duration of experience
+ Military experience a plus
+ Min - $24.95 per hour/Max - $31.19 per hour
+ We hire for the following locations: Corporate: Findlay, OH, San Antonio. TX; Refineries: Martinez, CA, Texas City, TX, Anacortes, WA, Garyville, LA
Learn more about Marathon Petroleum's benefits at *********************
As an energy industry leader, our career opportunities fuel personal and professional growth.
Location:
Findlay, Ohio
Additional locations:
Anacortes WA Refinery, Galveston Bay Refinery, Garyville LA Refinery, Martinez CA Refinery, San Antonio, Texas
Job Requisition ID:
00018342
Location Address:
539 S Main St
Education:
Employee Group:
Full time
Employee Subgroup:
Intern
Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (*********************************************************************************************************************************** . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at *************************************** . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at ************************* .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability
We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.
About Marathon Petroleum Corporation
Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.
Customer Support Representative
Technical support representative job in Austin, TX
PURPOSE OF THE ROLE
The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager.
KEY TASKS AND RESPONSIBILTIES
• Work with Customer Support Manager to set goals and objectives
• Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries
• Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups
• Enter data accurately and timely into industry software
• Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence
• Ensure that customer service performance standards and guarantees are met
• Utilize various company databases to access member information
• Abide by all rules, regulations and policies set forth by SCL
• Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director
QUALIFICATIONS
• High school diploma or equivalent; college degree preferred
• Customer service and inbound call center experience required
• Pharmacy Technician certification helpful
PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES
• Proficient in Microsoft Office suite and industry related software programs
• Proven ability to build relationships; must be service oriented
• Excellent verbal and written communication skills, internally and externally
• Pharmacy and/or Healthcare experience preferred, especially in a call center setting
• Demonstrated ability to analyze situations and resolve issues in a timely manner
• Able to work independently and collaboratively with other SCL personnel
• Bilingual in Spanish/English advantageous
• Must be able to work flexible hours pursuant with industry demand
• High attention to detail and able to work in a fast-paced environment
IN-OFFICE POSITION
Auto-ApplyTechnical Support Team Lead
Technical support representative job in Austin, TX
Job DescriptionDescription:
Who We Are
Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
We're a growing company looking for motivated professionals to join our team!
About the Role
The Technical Support Team Lead is a key queue and resource administrator in our Support organization. We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them.
This position will work closely with Support Engineers at all levels, focusing on overall queue and team health within the organization through impactful metrics, processes, training, and cross-functional project involvement. As needed, the Technical Support Team Lead will work with the Support Management team to identify technical needs, resources, training & education, and make recommendations to help Scale Computing innovate our products. The Team Lead is focused on the day-to-day operations of the queue, team, and resource management.
Great candidates will look like this:
Enjoy troubleshooting and problem-solving analytically
A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions
A motivated self-starter who thrives on prioritization and follow-through with a technical hands-on approach
Passionately creative in mindset and has the ability to adapt quickly to evolving business needs
Requirements:
ResponsibilitiesQueue & Escalation Management
Manage e-mail, chat, and phone queues
Monitor case volume per Engineer
Assist in conducting and delivering monthly case audits
Identify case management enhancements & improvements as needed
Identify, triage, and assign all defined support escalations including the oversight/ownership of all assigned Sales escalations and survey responses
Resource Management
Review all Service case assignments for the day
Work with Customer Success Coordinators on post-mortem Service case reviews, audits, & feedback
SOP adherence for PTO and calendar bumpers
Create schedules for lunch, focus time, training, on-call, & holiday coverage
Reporting Management
Create and own dashboards and reporting on queue health keeping support leadership updated on trends and analytics
Perform monthly case audits for each support engineer
Team Management
Drive support engineers positive performance through 1:1 coaching, team meetings, providing feedback during case audits
Address all non-compliance or negative shifts in Support Engineer performance and provide verbal warnings for SOP non-compliance
Escalate unresolved non-compliance and personnel issues to managers as needed.
Reporting Structure
Manage a combination of Tier 1, Tier 2, and Tier 3 support engineers
Reports to Technical Support Manager
Requirements, useful skills/experience
2+ Years working in a team of 10 or more Technical Support Engineers
SC//Hypercore Support T2 level or above
Proficient communication skills (written and oral)
Time management and task prioritization skills
Exceptionally motivated and motivational
High attention to detail
Steady composure in the face of difficult situations
Experience with Scale Computing products a plus
Knowledge of current Hyperconvergence, Edge technologies, and emerging trends
Perks and Benefits
Group medical insurance.
Casual dress code.
Hybrid Work schedule
Paid company holidays.
Cab Facilities.
Fully stocked snacks at office.
Vibrant and Inclusive Workplace Atmosphere.
Flexible work environment and an opportunity to grow as we grow.
Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support representative job in Austin, TX
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Information Technology Specialist
Technical support representative job in Round Rock, TX
About the Role:
Seeking a Camera Lab Test Engineer to join HP's team focused on developing cutting-edge video conferencing devices and camera systems. This entry-level position is ideal for a recent graduate eager to learn and grow in a fast-paced environment.
Responsibilities:
Perform objective testing in camera labs for new product development, including webcams and video conferencing devices.
Execute test plans for software updates, image quality, and audio-visual performance.
Assist in validating AI/ML features such as facial recognition, background blurring, and audio enhancements.
Document test results and collaborate with engineering teams to troubleshoot and resolve issues.
Support quality assurance processes and inline testing tools during development cycles.
What You'll Learn:
Hands-on experience with Microsoft-certified camera labs and advanced testing methodologies.
Exposure to video collaboration technologies, imaging pipelines, and ISP tuning.
Training in quality assessments (IQC/OQC) and RFQ processes.
Qualifications:
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field.
Strong interest in camera systems, video conferencing technology, and software testing.
Basic understanding of hardware/software integration is a plus.
Excellent attention to detail and willingness to learn.
Ideal Candidate:
Curious, proactive, and eager to work in a collaborative environment.
Comfortable working in labs and learning new tools and processes.