Technical support representative jobs in Shreveport, LA

Benefits: Competitive salary Flexible schedule Opportunity for advancement At American Screening Corporation (ASC), we are committed to delivering excellence in drug testing, medical supplies, and fulfillment services. Guided by our core values of Integrity, Accountability, Teamwork, Innovation, and Customer Focus, we strive to provide exceptional support to our customers and partners. Role Overview: The Customer Service Representative is the front line of ASC, responsible for ensuring every customer receives timely, professional, and accurate support. This role involves handling customer inquiries, processing orders, and resolving issues with a focus on accuracy, efficiency, and service excellence. Key Responsibilities: · Respond promptly to customer inquiries via phone, email, or chat with professionalism and empathy. · Process customer orders from start to finish - including order entry, confirmation, tracking, invoicing, and returns. · Verify product availability, pricing, and shipping details before order completion. · Resolve product or service issues by clarifying the customer's concern, determining the root cause, and identifying solutions. · Collaborate with fulfillment, shipping, and accounting teams to ensure accurate and timely order processing. · Maintain customer records and document interactions in CRM and order management systems. · Provide product knowledge and guidance to customers with a focus on accuracy and compliance. · Continuously seek ways to improve customer experience through feedback and innovative solutions. Qualifications: · High school diploma or equivalent required; associate or bachelor's degree preferred. · 1-3 years of customer service and order processing experience (preferably in healthcare, fulfillment, or distribution). · Strong verbal and written communication skills. · Ability to multitask, prioritize, and manage time effectively. · Proficiency with CRM systems, order management software, and Microsoft Office. · Detail-oriented with a focus on accuracy in order entry and documentation. · Positive, professional, and team-oriented attitude. Core Values in Action: · Integrity - Ensures accuracy and transparency in all order transactions. · Accountability - Takes ownership of order processing and customer resolutions. · Teamwork - Collaborates with operations, fulfillment, and shipping teams to deliver on commitments. · Innovation - Identifies opportunities to streamline order workflows. · Customer Focus - Provides seamless and reliable service from inquiry to order delivery. Compensation: $14.00 - $19.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The National Drug & Alcohol Screening Association (NDASA) is a member-owned, member-driven, member-operated organization whose mission is to advocate for safe and drug-free workplaces and communities through legislative advocacy, education, training and excellence in drug and alcohol screening services. We offer a multitude of member benefits and discounts, keeping our members informed with weekly communications, a quarterly newsletter, a weekly podcast and Town Hall Meeting, monthly educational webinars and an annual conference. Our training, certification and accreditation programs are second to none. Member participation opportunities include committees, State Affiliates program, course re-seller training, promotions & sponsorships, and regional training events.

Our client is a leading IT Solutions Company located in Shreveport, LA and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of a Help Desk Support Level II Technician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

JOB TITLE: Software Support Analyst I FLSA STATUS: Non-exempt DEPARTMENT: Public Sector Operations REPORTS TO: Support Manager SUPERVISORY RESPONSIBILITIES: No TRAVEL: up to 10% SUMMARY OF POSITION: The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the Support Manager. ESSENTIAL DUTIES & RESPONSIBILITIES: Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. Build and maintain effective relationships with team members, management, in-house software developers and clients. Identify, troubleshoot and resolve application issues. Communicate and escalate issues that cannot be resolved to the appropriate team member(s). Document all reported issues and task details; analyze gathered data. Deploy and provide training on software applications to new clients and new versions to current clients. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): High school diploma or equivalent Two (2) years related experience Must have a proficient understanding of computer and technical concepts Must have strong troubleshooting skills Must have strong verbal and written communication skills Ability to prioritize workload and manage multiple responsibilities effectively PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Associate's degree or higher from a college or university is preferred.

**This position is full time remote depending on candidate location within the US.** The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills. Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY! Where you ask? Look no further than John Hancock! Have you considered a career with us? **Position Responsibilities:** + Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty + Meet quality expectations to ensure a positive client experience + Meet productivity expectations to maximize team service levels + Provide effective and timely resolution of a range of customer inquiries + Strike a positive and cooperative tone with both customers and coworkers + Strive for first-call resolution of customer issues + Translate scenarios that require problem resolution to positive service experiences + Strengthen the perception of MANULIFE in the marketplace + Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently + Complete ongoing training to stay abreast of product, industry, service and policy changes + Other duties as assigned **Required Qualifications:** + Post-secondary education or high school diploma + Customer Service or Financial Services experience a plus + Ability to thrive in a lively working environment and manage multiple tasks + Outstanding verbal communication skills and strong telephone etiquette + Possess the ability to multi-task + Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment + Demonstrated problem resolution skills + Effective listening skills + Demonstrated computer efficiency + Outstanding customer service skills + Business writing skills **Preferred Qualifications:** + Current SIE, Series 6 or 7, Series 63 + Working knowledge of IRAs & other retirement products **When you join our team:** + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. Ready to take the next step? Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD) Once training has been completed, you **must** be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST. \#LI-JH **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************ . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************ . **Referenced Salary Location** USA, Virginia - Full Time Remote **Working Arrangement** Remote **Salary range is expected to be between** $38,550.00 USD - $64,250.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights (******************************************************************************** **I** Family & Medical Leave (********************************************** **I** Employee Polygraph Protection (****************************************************************** **I** Right to Work (************************************************************************************************** **I** E-Verify (********************************************** Contents/E-Verify\_Participation\_Poster\_ES.pdf) Company: John Hancock Life Insurance Company (U.S.A.)

This 16-20-week paid program will provide hands-on training, classroom instruction, and operating room experience under the supervision of experienced neuromonitoring professionals. Upon completion of the program, you will be well-prepared to continue your career as an Intraoperative Neuromonitoring (IOM) Technician at MPOWERHealth. We're committed to your success and will continue to provide support and mentorship as you work towards obtaining your CNIM certification. Our program boasts a 94% CNIM pass rate, demonstrating our commitment to excellence in education and training. As a graduate of the MPOWERHealth CNIM Academy, the first and only intraoperative neuromonitoring training program to receive programmatic CAAHEP accreditation outside of a university setting, you'll be joining a team of highly skilled professionals. Benefits at MPOWERHealth as an Associate Technician: Competitive salary while you train Comprehensive health benefits & wellbeing program with opportunity to earn 100% employer-paid health insurance and $1,500 towards Health Savings Account company contributions annually Competitive 401(k) company match with immediate vesting Paid time off, company holidays, and sick pay Access to MPOWERHealth University This position is estimated to begin in February 2026. Responsibilities As an Associate Technician, you will: Provide intraoperative neuromonitoring (IONM) in brain and spine surgeries to assist the surgeon in mitigating risk to the patient's nervous system. Attend and actively participate in all training sessions, workshops, and lectures. Learn to operate and troubleshoot IONM equipment and software. Perform IONM modalities (MEPs, SSEPs, EMG, TOF) in surgery. Collaborate with surgical and anesthesia teams to provide optimal patient care. Maintain accurate records of monitoring results and patient information. Continuously develop and refine skills and knowledge in IONM techniques and technology. Participate in continuing education and professional development opportunities. Qualifications Requirements: Bachelors or masters degree in a related field (e.g., biology, neuroscience, psychology). Strong academic background in anatomy and physiology. Must have a valid driver's license and Certification in Basic Life Support (BLS). Ability to transport and set up neuromonitoring equipment (totaling 50lbs) in the OR in a timely fashion. We're looking for you to bring: Ability to work in a fast-paced and dynamic environment. Excellent interpersonal skills. Microsoft Office Suite expertise with typing speed of at least 40 WPM. Attention to detail and strong analytical skills. Willingness to work flexible hours and the ability to work on call. Previous experience in healthcare is a plus. It is the policy of MPOWERHealth not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. #IND456

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As the Service Desk Technician, you will be at the forefront of delivering top-tier customer service and technical expertise. You are not just a technician; you are the first line of defense, ensuring our clients' technology experience is nothing short of exceptional. Location and Work Expectations This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Monday-Friday, 8am-5pm CST. What you will be doing Accept incoming client troubleshooting calls and make outbound calls in response to email requests Engage with clients via email, providing clear and prompt communication Leverage your Windows proficiency, network skills and knowledge of inter-connectivity with servers and printers to prepare and set up laptops and desktops Conduct basic client account administration in Office 365 and Active Directory Track scheduled work, proactively communicating changes to all stakeholders, and promptly updating both the schedule and clients as needed Log detailed case notes in Ntiva's ticketing system and other documentation platforms, ensuring clear and accurate records Assess the need for documentation updates and inform management of any necessary changes Maintain a positive and client-centric focus throughout all interactions, fostering trust and building strong client relationships Maintain meticulous attention to detail to uphold accuracy and efficiency standards You'll be successful in this role if you have At least 1 year of professional work experience in the IT industry Proficiency with troubleshooting problems with, but not limited to, the following technical subjects: VPN Internet connectivity losses Remote desktop Microsoft Office software Peripherals, including printers, scanners, and monitors Familiarity with administration of Office 365 and Exchange Online Proficiency in navigation and administration of Active Directory Working knowledge of Windows file shares (SMB/CIFS) Strong communication and writing skills Ability to review, understand, and implement SOPs and other written training Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for Ability to recognize and communicate potential issues and possible failure points in client systems and processes Associate's Degree in Computer Science, Information Systems, Engineering or other related discipline preferred Desired Certifications: CompTIA A+ Network + Security + Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $31,000.00 and $46,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Non-Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 11/26/25.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day in this territory You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Type of Requisition: Pipeline Clearance Level Must Currently Possess: Interim Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: SCA Job Qualifications: Skills: Problem Resolution, Technical Troubleshooting, Troubleshooting Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City, LA. At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk. In this role, a typical day will include: Collaborating with the Department of State to solve simple to complex IT issues Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalating tickets in accordance with existing SOPs, work instructions & knowledge articles Thoroughly documenting requests and incidents according to business processes and standard operating procedures (SOP). Documenting detailed, specific work notes regarding the interaction with the customer. Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Routing calls to product line specialists, application, or system support specialist when appropriate Your success will be measured through satisfactory attainment of customer service level agreements WHAT YOU'LL NEED: High School Diploma 3 or more years of related experience Demonstrated experience using technical troubleshooting techniques to assist customers with resolution An Interim Secret level clearance with an ability to obtain and maintain a Secret Level Clearance Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify) Ability and willingness to work any shift during a 24/7/365 operation Louisiana residency within an approximate 60-mile radius of our Bossier City, LA facility Work Environment: Remote opportunities available upon approval EVEN BETTER IF YOU ALSO HAVE: HDI-SCA certification or ability and willingness to obtain within 1 year of hire ITIL Foundations v4 certification or ability and willingness to obtain within 1 year of hire WHAT GDIT CAN OFFER YOU: 401K with company match Customizable health benefits packages Collaborative teams of highly motivated critical thinkers and innovators Internal mobility team dedicated to helping you own your career Rewards program for high-performing employees Not sure this job's the one for you? Check out our other openings at gdit.com/careers. The likely hourly rate for this position is between $25.92 - $35.08. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA LA Bossier City Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Job Description FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. We are a full-service bank which has been family owned and operated for over 75 years. Visit our website at ********************** to learn about our products, services and history spanning more than seven decades. Manage inbound and outbound customer calls in a timely manner Identify customers' needs and wants, do your best to clarify information Research every issue and provide solutions to them Recognize opportunities to upsell our products and services Follow our company's communication “scripts” Keep records of all conversations in our call center database in a comprehensible way Follow our customer engagement strategy Meet acceptable standards for attendance and punctuality Customer Service Representative Requirements: Customer service experience is a plus Must have a high school degree or equivalent Must be computer literate Must be able to sit for long periods of time, have hand dexterity, bend, squat, and lift up to 25 pounds Be open to taking on additional tasks during course of employment. Portray a positive company image Must be able to work a rotating schedule Monday through Friday 7 a.m. to 7 p.m. and rotating Saturdays 8 a.m. to 1 p.m. Skills and Attributes: Excellent verbal communication skills Open-minded to learning and taking on new tasks and concepts Cooperative with co-workers and supervisors Typing skills Benefits: Paid Vacation Paid Personal Leave Medical/Dental Insurance 401(k) Paid Holidays Employee Assistance Program Supplemental Insurance Paid Death Benefit About FSNB: Serving over 75+ years Family owned and managed Serving Shreveport for 10+ years Opening a new call center in Shreveport Promotes from within the company Military and military family friendly

IT Specialist Reports To: Administrative Services Director provides network solutions support for a U.S Department of Labor Job Corps contractor. The Job Corps program is a federally-funded residential training program. The mission of Job Corps is to provide career-based technical and academic training and job placement assistance to program eligible youth ages 16-24. Summary of Duties: Installs, configures, and troubleshoots Job Corps computer networks, provides technical support to staff by performing the following duties: Description of Duties: Develops and implements policies and procedures related to WANS and LAN use, operation, security, and data integrity. Develops security procedures for PC operating systems and applications. Performs analysis of network needs and contributes to design of network architecture, integration, and installation. Evaluates local area network hardware and software requirements and capabilities and makes recommendations. Provides support to and trains users in local area network administration and usage. Monitors and maintains network stability. Communicates and coordinates network schedule, backups, and downtime to users. Coordinates third-party maintenance for network hardware, software, and telecommunications services. Insures backup and housekeeping procedures are in place where appropriate. Trouble shoots hardware and software problems on all systems. Prepares and maintains documentation of network configurations and cabling layouts. Follows all guidelines, policies, and procedures set forth by the Department of Labor/Job Corps and HLS. Education/Experience: Bachelor's degree (B. A.) in computer sciences or related field preferred Desires two to four years of experience providing network support in a professional environment. Certifications/Licenses: Valid state driver's license CPR/First Aid certifications Equal Opportunity Statement Human Learning Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws.

Job Title: Transit IT Specialist Division: Administration Reports To: Transit IT Manager ESSENTIAL DUTIES AND RESPONSIBILITIES Transit IT Specialist Tier 1 Technical Support * Provide first-level technical support for hardware, software, mobile devices, network connectivity, and user account issues * Log, track, and resolve support tickets in a timely manner * Assist employees with workstation setup, password resets, and peripheral installation * Escalate complex issues to the Director of IT when necessary Onboard Bus Technology Assist with installation, configuration, and maintenance of onboard bus computer systems, including: * CAD/AVL systems * Farebox/Validator equipment * Cameras and DVR systems * Wi-Fi routers and modems * GPS and telematics hardware * Perform basic diagnostics for malfunctioning equipment and coordinate repairs * Document equipment status, serial numbers, configurations, and updates Qualifications * High school diploma or equivalent (Associate degree in IT preferred) * 1+ year of experience in IT support, help desk, or related technical field * Basic understanding of Windows operating systems, Microsoft 365, and networking fundamentals * Ability to diagnose common hardware/software issues Physical Requirements * Ability to lift up to 50 lbs * Ability to enter/exit buses, crouch, and work with small hardware components * Occasional exposure to outdoor weather and garage environments IMPORTANT INFORMATION All positions are Safety Sensitive and require pre-employment drug testing; background checks; clean driving records and applicants must be able to work flexible shifts. Require that applicants have no more than two (2) moving violations in the past five years and no convictions of a serious traffic violation (i.e., DWI, driving with a suspended, canceled or revoked license) in the past five years. SporTran is an Equal Opportunity Employer. SporTran provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SporTran complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Compensation & Benefits SporTran offers an excellent fringe benefits package which includes: * Health, Dental, and Vision Insurance * 401K Match * Health Care Flexible Spending Account * Short and Long Term Disability Insurance * Accidental Death and Dismemberment Policy for salaried employees * Company-Paid Term Life Insurance * Paid Vacation * Personal Days * Sick Days * Paid Holidays * Funeral Leave * Jury Duty wage reimbursement

Job DescriptionJob Title: Transit IT Specialist Division: Administration Reports To: Transit IT Manager ESSENTIAL DUTIES AND RESPONSIBILITIES Transit IT Specialist Tier 1 Technical Support Provide first-level technical support for hardware, software, mobile devices, network connectivity, and user account issues Log, track, and resolve support tickets in a timely manner Assist employees with workstation setup, password resets, and peripheral installation Escalate complex issues to the Director of IT when necessary Onboard Bus Technology Assist with installation, configuration, and maintenance of onboard bus computer systems, including: CAD/AVL systems Farebox/Validator equipment Cameras and DVR systems Wi-Fi routers and modems GPS and telematics hardware Perform basic diagnostics for malfunctioning equipment and coordinate repairs Document equipment status, serial numbers, configurations, and updates Qualifications High school diploma or equivalent (Associate degree in IT preferred) 1+ year of experience in IT support, help desk, or related technical field Basic understanding of Windows operating systems, Microsoft 365, and networking fundamentals Ability to diagnose common hardware/software issues Physical Requirements Ability to lift up to 50 lbs Ability to enter/exit buses, crouch, and work with small hardware components Occasional exposure to outdoor weather and garage environments IMPORTANT INFORMATION All positions are Safety Sensitive and require pre-employment drug testing; background checks; clean driving records and applicants must be able to work flexible shifts. Require that applicants have no more than two (2) moving violations in the past five years and no convictions of a serious traffic violation (i.e., DWI, driving with a suspended, canceled or revoked license) in the past five years. SporTran is an Equal Opportunity Employer. SporTran provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SporTran complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Compensation & Benefits SporTran offers an excellent fringe benefits package which includes: Health, Dental, and Vision Insurance 401K Match Health Care Flexible Spending Account Short and Long Term Disability Insurance Accidental Death and Dismemberment Policy for salaried employees Company-Paid Term Life Insurance Paid Vacation Personal Days Sick Days Paid Holidays Funeral Leave Jury Duty wage reimbursement

Job Description Join Minden Medical Center as a Full-Time Information Systems Tech and immerse yourself in a vibrant, high-energy environment where your contributions truly matter. This onsite position in Minden, Louisiana, places you at the heart of our commitment to innovation and excellence in healthcare. You'll play a crucial role in enhancing our technology systems, directly impacting patient care and experience. You'll collaborate with a team of passionate professionals who share a customer-centric philosophy and dedication to problem solving. This is an opportunity to apply your technical expertise while nurturing your passion for technology in a forward-thinking culture. Your input will help to shape the future of health technology at Minden Medical Center, making it an exciting time to be a part of our journey toward excellence. Join us and be a driving force in transforming healthcare through technology. Make a difference as a Information Systems Tech As a Full-Time Information Systems Tech at Minden Medical Center, you can expect a dynamic daily routine that keeps you engaged and challenged. Your primary responsibilities will include troubleshooting technical issues, maintaining and upgrading our information systems, and ensuring data integrity and security. You will collaborate with healthcare professionals to understand their technology needs and provide effective solutions, enhancing overall operational efficiency. Daily tasks will also involve monitoring system performance, conducting routine maintenance, and assisting with the implementation of new software. In this role, you will prioritize customer-centricity by providing timely support, responding to service requests, and offering training to staff as needed. Your proactive approach to problem-solving will be essential in creating a seamless technology experience for our team and ultimately enhancing patient care. Stay energetic and focused as you help shape the technological landscape of our healthcare facility. Are you a good fit for this Information Systems Tech job? To excel as a Full-Time Information Systems Tech at Minden Medical Center, a strong foundation in various technical skills is essential. Proficiency in Microsoft Applications, including server operating systems and Office Suite, is vital for effective system management and user support. A solid understanding of Active Directory and basic NTFS file permissions will aid in maintaining secure and efficient user access. Familiarity with network protocols such as TCP/IP, SNMP, and DICOM standards is also a key requirement, enabling you to troubleshoot and optimize our interconnected healthcare systems. While an MCSA or A+ Certification is preferred, your practical experience and proactive approach to learning will set you apart. Strong problem-solving skills and an empathetic customer-centric mindset are necessary for addressing user needs effectively. Effective communication will help you collaborate with healthcare professionals, ensuring that technology solutions are aligned with our commitment to excellence in patient care. Knowledge and skills required for the position are: Minimum Education & Experience Microsoft Applications including but not limited to server OS's office active directory. Basic NTFS File permissions; Network protocols; TCP/IP; SMNP and DICOM standards required. MCSA or A+ Certification preferred Are you ready for an exciting opportunity? So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you! Job Posted by ApplicantPro

ProSphere (PST), a Planned Systems International (PSI) company, is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripherals, and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full-time positions located in Bossier City, LA. Veterans are highly encouraged to apply. All candidates must be US Citizens for this contract. Essential Functions and Job Responsibilities Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals Analyze and report daily on ticket resolution to an established weekly ticket closure rate Troubleshoot basic IT services as needed and assist customers with reported issues Will use an automated ticketing system on a daily basis Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment Will be responsible for all assigned trouble tickets from creation to resolution Minimum Requirements Must live within 1 hour of the facility (6310 E Texas St, Bossier City, LA 71111) Candidate required to be onsite once a week. Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM) Minimum high school diploma Technical certifications strongly desired Experience providing IT support to end-user communities preferred but not required Excellent customer service and communications skills required Demonstrable troubleshooting and problem resolution skills for desktops and laptops Experience providing services to the federal government and/or the VA Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl May be required to lift up to fifty (50) pounds Ability to work overtime required on occasion Ability to sit at a workstation for long periods of time Company Benefits PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs. EEO Commitment It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing *************************, or by dialing ************.

Ayers Career College , is seeking an instructor for our Information Technology Specialist program. This is an excellent opportunity to use your experience as an IT professional to teach others seeking education and training. Instructors are responsible for teaching students in our training programs in classroom and hands-on lab settings, ensuring that they gain the knowledge and skills that are required for entry-level employment in their chosen field. Instructors are also responsible for sound educational practices and the academic development of each student. Instructors will also manage their classroom environment and promote a positive and engaging learning experience, provide support, tutoring and other assistance as needed. Instructors are to “model" the professional behaviors, language, and activities expected of our students. Qualified candidates should have: A license, diploma, certificate, or other degree from a recognized institution or organization in the area taught and minimum of 4 years of documented occupational experience in the area taught. Strong communication skills Demonstration of integrity and professionalism in all aspects, including appearance, demeanor, and attitude Ability to work in an observation/coaching style environment Capability to prioritize, accept responsibility, and work within deadlines Superior organizational and problem-resolution skills Basic computer software skills including Microsoft Office: Additional Requirements Must have or obtain the following CompTia Certifications within 12 months of employment: IT Fundamentals A+ Network+ Security+ Ayers Career College has been preparing the men and women of the Louisiana, Texas and Arkansas areas for successful and in-demand careers since 1953. With six decades worth of history training students for new careers, we are one of the oldest and longest serving Shreveport colleges today. Compensation: $ 1 depends on experience We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The Mission of Ayers Career College is to educate students to achieve personal and career success. We have been preparing the men and women of the Louisiana, Texas and Arkansas areas for successful and in-demand careers since 1953. With six decades worth of history training students for new careers, we are one of the oldest and longest serving Shreveport colleges today

Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment. Department IT Helpdesk OperationsJob SummaryJob Description Provide statewide onsite installation, configuration, repair, maintenance and support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media. Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards. Utilize tracking system to document ticket resolutions. Provide limited support for approved mobile devices which contain State proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes. Train and assist end users on technical issues as a form of preventative maintenance. In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans. Travel to various sites as needed to carry out assigned duties. Identify, diagnose, and assist with resolution of network issues as related to end user problems. Restore data from backup systems using designated applications as needed for end user support. Manage all assigned issues being handled by other internal IT units or external contractors. Other tasks as directed. QUALIFICATIONS REQUIRED: Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up. Ability to manage projects, assignments, and competing priorities. Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel. DESIRED: Advanced degree. Minimum one year of professional experience with OTS information systems or programs utilized by the department. Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS. Professional experience with Windows based operating systems including installation, system administration or troubleshooting. Professional experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches or servers. Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint. Professional customer service experience. Required Attachments Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems; Names and contact information of three references; Applications that do not include the required uploaded documents may not be considered. Posting Close DateThis position will remain open until filled. Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks. The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.

TAS Environmental Services, LP- Emergency Response Services & Environmental Solutions ready to respond wherever, whenever, every time. TAS Environmental Services is headquartered in the Dallas, Texas area and serves companies of all sizes across the South and into the Midwest. For over 100 years, our industrial economy has been built on Oil & Gas, technology, and infrastructure. Today, it is essential for every business and municipality to have a "go-to" vendor for environmental solutions, from industrial cleaning services to emergency response services, to hazardous waste transportation and box rentals. We are prepared 24/7 and every day of the year. At TAS Environmental Services, LP, the Technician will assist in the day-to-day operations to include emergency response, cleaning of equipment, inventory of supplies and assets, and industrial tank cleaning. Potential for dirty and physically demanding work environment along with strenuous physical labor. BENEFITS TAS Environmental Services offers a competitive benefits program, including comprehensive group health and related benefits plan. The following list of benefits is offered only to employees in regular (full-time) positions: Health & Wellness: Comprehensive Medical, Dental, and Vision Coverage Mental Health Support Programs Supplemental Benefits - Accident, Critical Illness, etc. Access to a company provided Employee Assistance Program Retirement & Financial: 401(k) with Company Match Life Insurance and Disability Coverage Work-Life Balance: Generous Paid Time Off (PTO) Paid Time Off increases based on years of service Holidays - seven (7) Floating Holidays - two (2) Professional Development: Access to Online Learning Platforms Annual Conference and Workshop Allowances Additional Perks: Work Boot Program Team Building Events Requirements RESPONSIBILITIES Handling various products, hazardous and non-hazardous materials Performing industrial work and biohazard cleanups Staging, profiling, and processing for disposal hazardous and non-hazardous waste Assist in the removal of soil, debris and other materials, and cleaning up spill sites Operate and clean equipment. Maintaining logs of working hours in compliance with all applicable state and federal regulations Up to 25% travel as needed - location may differ Other duties as assigned COMPETENCIES/SKILLS Strong observation skills Technical proficiency with field equipment Knowledge of environmental regulations Data collection and analysis skills Ability to work outdoors in all weather conditions Excellent communication skills Proficient in critical thinking Teamwork oriented Physical Requirements: While performing the duties of this job, the employee is regularly required to talk and hear This position requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing at times The employee must frequently lift or move items up to 60 pounds Must be able to frequently climb stairs and ladders May occasionally deal with heights Ability to wear Personal Equipment, including Respiratory Protection Consists of both office setting and physical jobsite Able to work in confined spaces when needed Education and Experience: HAZWOPER and Confined Space certifications preferred Ability to read, write and do mathematics Class C (Texas) or equivalent required Level 1 Technicians will be responsible for obtaining and maintaining several certifications while employed including: HAZWOPER 40 OSHA 10 and 30 MSHA(Mine Safety and Health Administration) Certification CSE/R(Confined Space Entry/Rescue) Certification CPR Certification H2S Certification First Aid Certification EEO/AA Employer/ Veteran/ Disabled Statement: TAS Environmental Services, LP provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. TAS Environmental Services, LP is recognized as a leading regional provider of Environmental Services. Our service offer includes Emergency Response, Industrial Cleaning, Waste Management and Midstream Services and Solutions. Our mission is to build unrivaled partnerships by being an invaluable safe resource to our customers through knowledge, collaboration, and the dedication of our people. We aim to deliver best-in-class performance across the business system while adhering to our core values and maintaining the highest standard of ethical business practices.

Job DescriptionSummary Our client is a growing Managed Services Provider (MSP) in the Shreveport, LA area and they are in immediate need of aHelp Desk Support Level IITechnician. This individual should have proven experience with technology and outstanding personal communication skills. Additionally, this technician should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Required to have worked in an MSP environment in the past to be considered. Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Shreveport, LA