Technical support representative jobs in Skokie, IL

🏫Attention education consulting applicants. I am looking to fill 2 Information Technology Support Specialist contracts in a school district🎓 Job Title: IT Consultant / Information Technology Support Specialist (Contract) Duration: 3-12 Month Contracts (Extensions Common) Type: W2 Contract or Corp-to-Corp Industry: Higher Education / School Systems Why This Role? Universities and large school systems are investing heavily in IT modernization, cybersecurity, and system upgrades-and they need experienced IT professionals now , not after a 6-month hiring cycle. This is a consulting-style contract role where you'll support education clients on high-impact initiatives while enjoying: Consistent contract work Stable, long-term projects Predictable schedules (little to no on-call) Meaningful work supporting students, faculty, and staff What You'll Do Depending on the engagement, you may work on one or more of the following: Provide Tier 1-2 helpdesk and desktop support for faculty, staff, and students Troubleshoot Windows, mac OS, Microsoft 365, and common academic applications Support identity and access management (Active Directory, Azure AD) Assist with system upgrades, migrations, and rollouts (ERP, LMS, CRM) Document issues and resolutions in a ticketing system Collaborate with project managers and senior engineers on modernization initiatives Deliver white-glove support in a professional, customer-facing environment

The End User Computing Specialist will be responsible for the delivery of internal and external customer facing technology services. This position will participate in a team charged with delivering high-quality, cost-effective services including client computing hardware and software support as we evolve into the modern workplace. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person or remotely) in a timely and accurate fashion and provide end-user assistance where required. Essential Job Functions Delivery of End User Computing (EUC) technologies Provide level 2 support and act as escalation point for service desk and other IT teams Perform systems analysis and consult with users to determine hardware, software or system specifications Perform analysis, diagnosis, and resolution of complex problems recommending and implementing corrective solutions The design, development, documentation, analysis, creation, testing or modification of computer systems or programs based on and related to user or system design specifications Automate and streamline current processes Document repetitive and predictable activities in order to shift workloads to first level teams Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, printers and related hardware and software to deliver required service levels Assist with setting up for town halls and resolving any issues associated with A/V Work with vendors to resolve issues and provide technology solutions to users Hardware lifecycle management Provide timely verbal and written communications as required with users, vendors, and staff Help train and assist employees, establish/build and grow self-service solutions Ensure standards are met and maintained through the implementation of automated and/or manual tools and related reporting Other duties as directed by management Duties, responsibilities, and activities may be assigned or changed from time to time. Minimum Qualifications A Bachelor's Degree in Computer Science, Management Information Systems, or Information Studies and industry certifications or equivalent work experience, preferably in a large corporate environment Experience deploying and supporting Windows workstation environments including Active Directory Experience installing, troubleshooting and administration of Microsoft 365 and other common business applications Experience with configuring and troubleshooting desktop and laptop hardware Experience with end user workstation management platforms such as Microsoft Endpoint Configuration Manager and Intune Previous experience supporting end users in a Citrix Workspace environment a plus Experience with configuration and administration of Mac and other Apple products a plus Working knowledge of network protocols such as: TCP/IP, DNS, DHCP, WINS, and SMTP Ability to develop technical documentation for training and end user procedures presenting ideas in user-friendly language Strong customer service orientation with the ability to maintain a customer service focus while juggling multiple tasks and priorities Ability to adapt and work with people from multiple sites and countries Ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software Ability to deliver under pressure and cope with a demanding workload often operating to tight deadlines Excellent oral and written communications skills are necessary, as well as the ability to interact in a team-oriented, collaborative environment Detail oriented, outgoing, and comfortable working with all levels of corporate personnel and possessing the ability to learn quickly and manage multiple priorities Excellent problem solving and troubleshooting skills Ability to manage multiple priorities as well as flexibility to adapt to change with new systems and methods while working in a team environment. Working Conditions Sitting for extended periods of time Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components Lifting and transporting of moderately heavy objects, such as computers and peripherals In addition to regularly scheduled hours and responsibilities, IT staff and management are frequently required to assist on special projects and emergencies. This includes, but is not limited to, regularly scheduled evening or early morning maintenance and emergency response at any time (24x7x365). These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to end-users. ** This is a full-time, W2 position with Hub Group - We are NOT able to provide sponsorship at this time ** Salary: up to $56,700 This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand Benefits We offer a comprehensive benefits plan including: Medical Dental Vision Flexible Spending Account (FSA) Employee Assistance Program (EAP) Life & AD&D Insurance Disability Paid Time Off Paid Holidays BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: ******************************** About Us Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $4 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit ****************

The Server Administrator is responsible for the design, implementation, maintenance, and performance of the organization's physical and virtual server infrastructure. This role supports the credit union's mission by ensuring high availability, security, and efficiency of server-based services that support critical operations, member-facing systems, and internal applications. This position provides Tier 3 support and participates in strategic planning and technical documentation. Level I and II analysts primarily focus on routine support tasks and escalating unresolved issues. Key Responsibilities may Include: Server Infrastructure Management · Design, implement, administer, and monitor physical and virtual servers, including hardware lifecycles and OS patching. · Deploy and manage Microsoft Windows Server environments, including Active Directory, DNS, DHCP, SQL, File, and Print Services. · Manage virtualization platforms (VMware or Hyper-V), server clusters, and SAN storage systems. · Oversee enterprise backup, recovery, and disaster recovery strategies in alignment with business continuity plans. Network Administration · Design, implement, monitor, and maintain LAN/WAN, SD-WAN, remote access, and cloud connectivity technologies. · Configure and maintain routers, switches, firewalls, and network hardware/software. · Administer VPNs, encryption, and firewall rules to maintain a secure network posture. · Ensure accurate network diagrams, documentation, and asset inventory records. Monitoring and Performance · Continuously monitor system performance, health, and logs to proactively identify and resolve issues. · Conduct regular system audits to determine capacity, performance trends, and compliance gaps. · Perform software updates, security patches, and certificate renewals in accordance with change control procedures. · Serve as system administrator for business applications such as Jack Henry products (CFM, Synergy, Image Center) Security and Compliance · Apply and manage OS patches, updates, and software upgrades according to change management policies. · Maintain documentation for server configurations, procedures, and compliance audits. · Ensure all activities comply with internal policies and external regulatory requirements (e.g., BSA, GLBA). Support and Collaboration · Provide Tier 2/3 escalation support for the IT Service Desk and assist with end-user issues when necessary. · Coordinate with vendors and other departments for system implementations and issue resolution. · Train IT staff on new technologies, tools, and procedures. · Participate in on-call and scheduled maintenance windows. Qualifications: Required: · Bachelor's degree in Computer Science, MIS, or a related field. · Equivalent work experience may be considered in lieu of a formal degree. · Minimum of 3 years of experience in Microsoft Windows Server infrastructure administration. · Proficiency in Microsoft Windows Server, PowerShell, SQL Server, and Group Policy. · Experience with networking hardware/ software and managing LAN, WAN, SD-WAN environments. · Experience in enterprise backup and disaster recovery planning. · Must possess or be able to obtain CompTIA Security+ and CompTIA Server+ within 180 days of hire. · Familiarity with system performance tools, monitoring solutions, and ticketing systems. Preferred: · 6+ years of IT experience supporting multi-site environments. · Certifications such as Network+, Microsoft, Cisco, VMware · Experience working in a credit union or similar regulated financial institution · Knowledge of NCUA regulatory reporting requirements and compliance standards like PCI or FFIEC. · Working knowledge of Microsoft 365 administration. Work Conditions · Must be able to lift and carry equipment weighing up to 50 lbs and work within server rooms or data center environments. · This position is primarily on-site and not eligible for remote work. · Requires frequent use of computers and regular engagement in hands-on technical troubleshooting. · Occasional travel to branch locations is required. · Must be willing to work flexible hours, including evenings and weekends, to support scheduled maintenance. · Participation in a rotating on-call schedule is required, with availability to respond to 24/7 critical system alerts. Additional Expectations · Standard office environment with periodic extended hours during month-end and year-end reporting · Occasional travel may be required for training or audits · Participation in a rotating on-call schedule is required, with availability to respond to 24/7 critical system alerts. We are an equal opportunity employer

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $55,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365 Configure and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: *******************************************************************

BIRDS ON A CABLE needs a new Starling … but what is a BIRD ON A CABLE ? Birds on a Cable is a small and personal IT consulting company in Chicago that breaks the mold of your typical “IT Guy.” Flat out, we don't want to be that guy, and we don't want to hire that guy. We want to make complex and difficult computer topics easy to understand for our clients. In doing so, we also want to develop actual relationships with our clients. We want our clients to enjoy calling us instead of dreading it. Our goal is to fix problems as efficiently as possible, with creative thinking to find the best solution for the situation. We work with the lights (and music) on. We work hard. Since we support everything from small startup shops to restaurants and law firms, we have an array of tricks in our tool belt and are always looking for more. so what's THE JOB ? We need a Technical Support Specialist in a full-time position. This includes the installation, repair, and tweaking of hardware and software for end users; as well as the coordination and planning for major projects and upgrades. We are growing, and our clients are growing; there is limitless administration with M365, SharePoint Exchange, and even on-prem systems. There is so much opportunity for growth. what are we looking for in an APPLICANT ? Our new Bird will have a solid understanding of Windows-based environments and platforms, as well as OSX generalities. We need someone with strong hardware troubleshooting skills. Someone able to pinpoint software errors and resolve them permanently. A good teacher, reminding users how to print to PDF or access OneDrive from mobile phones. Someone available for a full-time position with a work-hard, play-hard personality. Math is hard, but this JOB will be about: 31%: Face-to-face technical support to client end-users. New user onboarding and hand-holding. Responding to client (and fellow-Bird) requests from all angles, including: email, ticketing systems, chat. You will be on your toes. 37% Remote installs, configurations, and troubleshooting of software/hardware/network appliances in mixed environments. 25%: Communication of client needs, project opportunities, solution gathering. 7%: Meetings, happy hours, gatherings. YOU would fit in at BIRDS ON A CABLE if … You are a positive personality that can handle client interaction with care; you have a personal commitment to completely satisfying a customer. You can work and think in a fast-paced environment. Some days move fast, and we shift from one support issue to the next without much of a breath. § You are self-motivated and independent. Some days move slow, and we have a list of projects that need start-to-finish tending. § You are technically savvy. You can identify or research a problem, and follow-through to resolution. § You are detail-oriented and possess strong communication skills. § You can roll with the punches of a young IT company, make a positive impact and help us grow. § You have ideas. § You have a sense of humor. what do you NEED to apply? 2+ years professional experience providing software and hardware technical support services to end-users. 2+ years of experience supporting a Microsoft Windows environment. Knowledge of basic networking concepts. Ability to lift and transport equipment heavier than 50lbs. so what are the PERKS? We have medical, dental and vision plans available after a month on the job; a retirement plan after your first Birdversary (that's one year, happy hour included). We compensate with a traditional salary as well as bonus structure. We give a kickback for personal phone/tech use. We believe in summer Fridays. Casual dress, some free food, a good number of happy hours and outings. Personal transportation is a big plus, but not a must. INTERESTED? Wonderful! We look forward to your application. Be sure it includes: a COVER LETTER that illustrates why you're right for this position. We'd love to hear about the customer/client service moment you're most proud of in your career. Please note that communication is key, and this letter will demonstrate that you articulate your thoughts clearly. and a SUCCINCT RESUME, complete with references. Anything that exceeds 2pgs will be discarded. FINAL NOTES: Candidates undergo a full background screening and credit check. All applications remain confidential.

Title: Operations Systems Support Full-time Our client is seeking an professional in Operations Systems Support who will manage operational systems and static data associated to their back-office platform. The role requires the individual to work with different functional areas to provide training and production support. The role requires the ability to perform deep analysis within the system and within the issues that arise. The Operations Systems Support department sits within the operations function, with its focus being the back-office platform and associated static data management. Maintaining robust procedures and controls to ensure the firm meets the high-level expectations. Responsibilities: Monitor critical system import feeds associated to the XTP back-office platform. Manage several projects including improving existing processes. Maintain systems and required static in line with any new or changing regulatory reporting regimes. Manage XTP back-office system changes and upgrades in line with business and exchange requirements. Create daily control framework and daily processing efficiencies associated to client static data and regulatory reporting submissions. Assist compliance with regulatory audit requests and queries. Ensure written procedures are in place and up to date for the Department. Efficient email management, including both personal and group mailboxes Ensuring compliance with the company's regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values Skills and Experience Bachelor's degree in Finance, Business, or related field. At least five (5) + years' experience working specifically with a trading Back Office system within an FCM, or similar organization. Enhanced understanding of Futures & Options industry in areas including Reconciliations, Position Maintenance, Regulatory Reporting, and static data. The ability to work with end users of the system, analyze their issue and put that into requirements for the vendor. Experience with Microsoft Office Excellent verbal and written communication skills Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

IT Support Analyst- Onsite in Chicago, IL- Contract to Hire Optomi, in partnership with an industry leader, is seeking an IT Support Analyst (Tier 1/2) to join their team. This person will work on a remote, long term contract. They will help to diagnose and troubleshoot various issues related to network, systems, servers, and databases. Responsibilities: Address technical issues beyond Tier 1 capabilities Troubleshoot various hardware, software, network, and systems issues through a ticketing system (Jira in this role) Troubleshooting and patching servers and system settings Escalate issues as necessary Setting up conference rooms with Zoom and MS Teams Utilize Active Directory for group policy and role based access control Apply today if your background includes: Experience troubleshooting various IT issues and escalating when necessary Experience utlizing Jira or a similar ticketing system Active Directory experience in a large organization- any Powershell/Python scripting is a plus Monitoring logs and dashboards using different monitoring tools Ability to work on site role in Chicago, IL (5x a week)

The IT Technical Support Specialist - Sr. position will be responsible for ensuring proper IT technical support, allowing end users to accomplish their business tasks. Supports local and remote PC and mobile hardware and software, via direct or remote contact with the hardware and/or the end user, as well as performing network system administration. This position serves as the second-level escalation support to a third-party outsourced first-level helpdesk. Plans, implements, monitors and supports corporate hardware and software infrastructure. Deploys, administers, and supports corporate and remote office servers/desktops. Performs advanced system and user administration for the entire organization and design. Installs software and peripheral equipment onto corporate workstations. Manages and installs appropriate operating system and software upgrades, patches, printers, drivers, etc. Provides third-level support for issues which are escalated by the second-level service delivery team and first-level helpdesk. Resolves complex end-user requests for installs, problem diagnoses, and equipment repairs. Performs hands-on fixes, including software/ hardware install and upgrades.

Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager. Responsibilities Provide Level 1 support for store and office users via phone, ticketing system, email, or in person. Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking. Resolve routine software, hardware, and connectivity issues or escalate when necessary. Assist with installing, configuring, and updating hardware and software across store locations. Help maintain back-office systems, time clocks, scanners, and communications tools. Support the rollout of new equipment, system upgrades, and store technology initiatives. Ensure devices and systems are maintained according to company standards. Collaborate with the IT team to improve processes and reduce recurring issues. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred. 2+ years of technical support experience required. Retail or grocery industry experience is highly preferred, especially with POS or store operations systems. Basic understanding of computer hardware, networking fundamentals, and mobile devices. Strong troubleshooting, communication, and customer service skills. Ability to prioritize tasks and work independently in a fast-paced environment. Willingness to learn new systems and technologies. Ability to travel to store locations as needed. Job Type: Full-time Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off

Business Systems Analyst Summary / Objective The primary responsibility of the Business Systems Analyst role is responsible for project organization and execution and will participate in design, vendor evaluation, implementation, and management of multiple projects. This individual provides technical direction in the development and implementation of systems or in problem solving. Incumbent reports to the Director of Operations. Essential Functions All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "Other related duties as assigned": · Performs Systems Analysis/Database Design/Programming and Training. · Performs analysis and makes recommendations in areas that require a high level of technical competency. · Assists in modifying or creating databases within the SFDC. · Performs a variety of complex programming tasks, such as designing, documenting, and integrating systems to improve efficiencies within SFDC and SAP. · Provides technical training, guidance, and resource support for end users and Departmental staff. · Provides application support and enhancements to existing applications. Defines system requirements, priorities, and viable alternatives. Coordinates the efforts of staff to locate, assess, install, test, and maintain computer software systems. Coordinates conversions and upgrades to vendor systems. · Performs as a project lead. Provides leadership and coordination on technology driven efficiencies with direction from the management team. · In addition to all accountabilities of the Sr. Business Systems Analyst position, assumes greater leadership role, utilizing broader knowledge and high-level technical skills. · Assists in developing user documentation and departmental policies and procedures that impact the use of application systems. · Document and plan the projects of the system from the initial stage to final implementation and training stage. · Acting as developer for Salesforce. · IT document control and Management. · Data Analyst - KPI's. · Acting as liaison w/IT team in Morgan Hill and/or HQ w/stakeholders to meet the project objective. · Performs other related duties as assigned. Competencies 1. Customer/Client Focus 2. Decision Making 3. Initiative 4. Problem Solving/Analysis 5. Technical Capacity 6. Organizational Skills Education and Experience Required · Bachelor's degree in computer science, Systems/ Industrial Engineering, Business Administration or related field, and one to two years of post-graduate studies. · Minimum of five years' experience in systems analysis and/or programming required with project management or leadership responsibilities. · Must have ability to exercise independent judgment in planning, organizing, and performing systems analyst tasks. Some independent judgment is required in setting priorities of tasks among multiple assigned projects. · Must have ability to communicate, motivate, and organize projects among a broad spectrum of personnel throughout the network, frequently under deadline pressure. Skills Required · SAP, or other ERP experience · Salesforce CRM experience (or Microsoft Dynamics CRM or similar CRM system) · Strong adaptability, analytical and interpersonal skills · Effective communication skills (verbal, written and presentation) Company Description Anritsu, founded in 1895 in Japan, specializes in manufacturing advanced product inspection and detection equipment for the food and pharmaceutical industries. As part of the Product Quality Assurance division of Anritsu Corporation, we offer high-performing solutions such as X-Ray Systems, Checkweighers, Metal Detectors, and more, ensuring compliance with stringent quality standards and protecting brand integrity. With over 200,000 installations worldwide, Anritsu is a trusted leader in enhancing quality control and safety. Our local branches in the US, Europe, Brazil, and Mexico provide fast delivery, installation, and maintenance to support our clients' needs efficiently. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Contractor - CMMC Desktop Site Migration Support Technician Duration: 3 months (with potential extension) Seeking multiple experienced desktop support contractors to assist with site migrations as part of a CMMC (Cybersecurity Maturity Model Certification) domain transition initiative. Technicians will perform hands-on migration tasks and provide end-user support to transition PCs and user accounts to a new secure domain across various sites. Core Responsibilities: Perform end-user PC migrations following defined checklists and workflows. Back up and restore user profiles and data. Use PowerShell scripts and migration tools to move systems to a new Active Directory domain. Validate application and system functionality after migration. Coordinate device handoffs and returns with on-site team members. Provide post-migration walk-throughs for users (login changes, MFA setup, profile differences). Maintain daily progress logs and escalate issues to migration leads. Support hardware preparation, imaging, and PXE booting when needed. Required Skills & Experience: 3+ years of hands-on desktop support or IT field technician experience. Strong knowledge of Windows 10/11, Active Directory, and enterprise IT tools. Experience with domain migrations, site cutovers, or IT transitions preferred. Familiarity with IT workflows, backup utilities, and PowerShell. Excellent communication skills and professionalism in user-facing situations. Ability to follow structured processes and accurately document work. Additional Details: Schedule: Must be able to work evenings and weekends during cutovers. Travel: Up to 90% may be required to major cities; expenses reimbursed. Some travel outside the U.S. may be needed for specific site activities. Ideal Candidate: A reliable, customer-focused desktop support technician with strong Windows and domain migration experience who can follow detailed procedures, communicate clearly with end users, and work effectively in a fast-paced environment with variable hours.

Title: Desktop Support Technician / Customer Experience (CX) Associate Engagement: Jan 12, 2026 - Jul 10, 2026 Type: W2 or C2C Rate: $45-$52 We are seeking a Desktop Support Technician / CX Associate to provide high-touch, on-site IT support in a fast-paced professional services environment. This is an internal enablement role supporting fully billable employees who require near-100% laptop uptime. The CX Associate is the first on-site responder and plays a key role in delivering a positive, professional end-user experience. Responsibilities Walk-up and desk-side IT support Troubleshoot Windows 10, Office 365, and SharePoint issues Laptop hardware repair, imaging, and software installs End-to-end ticket ownership using ServiceNow or Remedy Support printers, copiers, conference rooms, and video conferencing Asset tracking and inventory management Participate in major incident calls and escalation processes Support internal meetings, events, and conferences Routine maintenance of IT spaces, equipment, and on-site inventory Clear communication, proactive updates, and ownership through resolution Required Qualifications 1-3 years of desktop or end-user support experience Strong Windows and Microsoft Office skills Ticketing system experience (ServiceNow or Remedy preferred) Hands-on laptop hardware troubleshooting Comfortable supporting executives and billable professionals Strong communication, organizational, and customer-service skills Nice to Have Large corporate or professional services environment experience MSP background iOS and Android support exposure Not a Fit If You Are Seeking remote or hybrid work Coming strictly from call-center or phone-only support Uncomfortable with face-to-face user interaction

Objectives Provide technical support for computer systems and users. 4.0 Tasks and Delivery Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources. Responsible for providing technical support for usage of mac OS and Windows OS computers. Responsible for maintaining mac OS computer record enrollments in Apple Business Manager and JAMF Pro. Responsible for providing access to projects, groups, mailing lists, and Slack. Responsible for debugging issues with multi-factor authentication setup. Responsible for Improving existing helpdesk service processes where applicable. * Responsible for tier-1 point of contact for all user issues, reviewing each ticket and elevating priority by triaging queries to the appropriate SME groups. Responsible for creating documentation related to getting started guides for account, project access, and usage of IT services. Responsible for onboarding new users at the facility/directorate. Responsible for assisting with user communication as appropriate. Responsible for updating and tracking customer-reported issues from submission to resolution. Responsible for the fulfillment of IT service catalog requests from customers 5.0 Required Knowledge, Skills, and Abilities 2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support Bachelor's degree in Computer Science, Information Technology, or related field Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders Strong verbal and written communication skills Strong testing and troubleshooting skills to identify process bottlenecks Self-starter and a team player Hands-on knowledge using ticketing software (eg. ServiceNow) Some experience working in UNIX/Linux environments Some working knowledge of shell scripting or other coding experience

Job Title: Senior DevOps - Tier 2 Support A leading financial services organization is seeking a highly skilled Senior DevOps professional to join their Incident Management Support Team. This role focuses on hybrid-cloud operations, container orchestration, and enterprise-level technical support, with a strong emphasis on integrating DevOps processes into IT service management platforms. Key Responsibilities: Cloud Engineering: Manage and support applications and services in a hybrid-cloud environment (AWS preferred), ensuring performance, security, and cost-efficiency. Container Orchestration: Administer Kubernetes clusters for deployment, scaling, and management of containerized applications. ServiceNow Integration: Configure and integrate DevOps tools with ServiceNow to streamline incident management and IT service workflows. Technical Support: Provide Level 2 support for complex software engineering, cloud infrastructure, and application performance issues. Collaboration: Work closely with software development, deployment, and SRE teams to align operational practices. Monitoring & Optimization: Implement monitoring and logging solutions to maintain system health and proactively resolve issues. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 2+ years of experience in DevOps, Software Engineering, or a similar technical role. Demonstrated expertise in at least one major cloud platform (AWS, Azure, or GCP). Hands-on experience with Kubernetes and containerized applications. Proficiency with ServiceNow, including ITSM, ITOM, and other relevant modules. Experience providing Level 2 technical support in fast-paced enterprise environments. Strong analytical, problem-solving, and communication skills. Benefits: Hybrid work environment with flexible remote options Tuition reimbursement and student loan repayment assistance Technology stipend Generous PTO and parental leave 401k with employer match Comprehensive health benefits (medical, dental, vision) About the Organization: This organization is a globally recognized financial market utility, providing clearing and settlement services for derivatives and securities. They are committed to operational excellence, stability, and innovation while fostering a collaborative and supportive workplace.

About the job Operations Technician 1 **Shift - 12am - 10am Sun - Wed*** Csquare is a global data center leader in retail colocation and interconnection services. The company operates a footprint of 61 data centers in 29 markets around the world, providing services to more than 2,300 leading enterprises, service providers, and U.S. federal government agencies. Centersquare brings proven operational excellence, global scale, flexibility, and customer-focused innovation together to provide a comprehensive portfolio of data center and interconnection solutions. The Operations Technician 1 (O) is an entry-level position responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation. Primary Responsibilities · Work directly with colocation customers to isolate and troubleshoot issues as necessary. · Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center. · Layer 1 cable testing, including light testing, continuity - Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45). · Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks. · Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers. · Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team. · Follow all global policies and procedures. Effectively escalate events in a timely manner to the appropriate team. · Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling. · Work efforts which require work with ladders and various hand tools. · Employee's assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements. · Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as required to perform this task. Server lifts can be utilized where applicable. · Perform additional/other duties as assigned such as (but not limited to): Physical Security (monitoring and controlling access to the data center), cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties. Experience & Qualifications · High School Diploma or equivalent required, operational and technical experience in an IT environment preferred. · IT certification is desired. · Experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable is desired. · Windows operating system navigation, general commands and system programs/processes knowledge and experience. · Security clearance via Government or other agency background check may be required for customer support. · Excellent communication and organizational skills are required. · Strong team player. Employer will not sponsor visas for this role Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

About the Company This role is the first point of contact for customers and vendors, ensuring calls are answered promptly, messages are delivered, and the sales process keeps moving. The Office & Customer Support Coordinator manages incoming calls, supports the sales and operations teams, and keeps communication flowing so jobs move quickly and smoothly. This person becomes the hub: routing calls and gathering key job details so that the process keeps moving forward. About the Role The Office & Customer Support Coordinator is responsible for managing customer interactions and supporting the sales process. Responsibilities Customer & Phone Support Answer incoming calls promptly and professionally - emergency calls, new jobs, vendor inquiries, insurance adjusters, etc. Gather essential information (address, source of loss, type of damage, urgency level). Enter details into the CRM or job tracking system accurately. Route calls to the appropriate technician, sales lead, or manager. Provide updates or basic information to customers when appropriate. Sales & Job Intake Support Assist with scheduling assessments, inspections, or job walk-throughs. Record and track leads, including referral sources and insurance carriers. Send confirmation messages and follow-up communication as directed. Prepare and send simple documents or estimates (under direction of the team). Social Media & CRM Support Help manage and update company social media accounts (posting updates, sharing job photos, promoting services - based on guidance and brand guidelines). Assist with light content drafting, scheduling posts, and monitoring engagement. Take ownership of keeping the CRM updated and accurate, including lead status changes, job details, customer information, and follow-up tasks. Office & Administrative Tasks Organize incoming mail, deliveries, and office supplies. Handle data entry, filing, and light paperwork. Keep the office organized, clean, and running efficiently. Support one-off tasks as assigned - within the scope of the role. Qualifications Experience in customer service, office coordination, or administrative support. Strong verbal communication - calm under pressure, clear on the phone. Ability to juggle multiple calls, tasks, and priorities at once. Comfortable with basic technology and learning new systems. Organized, dependable, and able to maintain confidentiality. A friendly, empathetic demeanor - especially with distressed customers. Work Environment & Expectations Fast-paced small business environment; every day is different. Ability to be on-site when needed, with scheduling that may vary week to week. Must be able to communicate with field technicians and customers simultaneously. Role requires consistent reliability and quick follow-through. Ability to sit, stand, and use a phone/computer for extended periods. Equal Opportunity Statement We are committed to creating an inclusive workplace and are proud to be an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

Provides professional care to all patients needing their services by producing high-quality Radiographs (chest, upper and lower extremities, Spine, AP/PA, Lateral and lateral flexion/extension, AP/Lateral Shoulder, AP Clavicle, AP Scapula, AP/PA Pelvis, Skull/Sinus AP/PA, Lateral, Townes, Caldwell, & Waters) under the direction of a Radiologist and Radiology Technologist. Maintains steady flow, to facilitate efficient workflow. Assist radiology technologists during portable exams and fluoroscopy procedures. Performs clerical duties including answering the phone and entering information into the computer. Transports patients to and from the imaging suite. Continuous light housekeeping duties, stock supplies, and linen. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Performs a variety of diagnostic procedures, some of a more complex nature, utilizing state-of-the-art computerized imaging equipment in more than one (1) modality. Requires flexibility to work competently within assigned modalities as needed or assigned. Interacts appropriately with patients and all care providers by coordinating and prioritizing procedures during the workday to maintain a high level of patient care and continuity. Possesses the ability and willingness to rotate within departments and clinics for proper coverage as needed or assigned. Upon completion of procedures, program the computer to ensure completion of the exam and that all scan data is correctly stored in PACS. Ensures exam rooms are neat, clean, and adequately stocked before exams are performed and acts to ensure compliance with Infection Control standards. Coordinates and prioritizes procedures during the workday to maintain a high level of patient care and continuity. Ensures all charges are correctly coded and entered in the billing system. Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless necessary in the performance of assigned job duties. Ability to communicate effectively, both verbally and in writing. Excellent customer service skills required. Adapt assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, spiritual, age-specific, and other developmental needs of each patient served. Ensures compliance with all policies, procedures, and standards as outlined by State and Federal agencies, the hospital, and other regulatory entities. Demonstrates adherence to the Core values of CHRISTUS Health. Performs other duties as assigned. Job Requirements: Education/Skills Current enrollment in an accredited school of Radiology Technology is required Experience Previous hospital experience preferred Basic computer experience required Licenses, Registrations, or Certifications Non-Certified Radiology Technician (NCT) by Texas Medical Board (TMB) required BLS Certification is required Work Schedule: PRN Work Type: Per Diem As Needed

Waterway is hiring Customer Service Associates at our Northbrook location! Join our Team - Every day is an opportunity to Shine! Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks! You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you! Compensation: Average is $20 per hour ($17 base pay + sales bonuses). Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability. Location: Waterway Northbrook - 2300 Waukegan Rd. Northbrook, IL 60062. Other locations across Chicago available. What else you'll enjoy: People Focused Role - love helping people? Spend your time engaging with customers and great team-mates. Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers. Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement. Flexible Scheduling - variable schedules built around your availability. Perks and Discounts - free carwashes plus fuel and retail store discounts Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus. Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program. Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members! Qualifications: What you need: Be friendly and engaging! A positive attitude and a will to succeed! No experience required. Experience in customer service, retail, or sales preferred. Minimum Requirements: Current and valid drivers' license; Professional demeanor, behavior, and appearance in accordance with company policy; Ability to perform all essential functions safely without endangering oneself or others; Ability to comply with local/State health code requirements for soda fountain and food service/sales; and Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable). Ability to complete all required trainings/certifications required to perform any of the required functions. Responsibilities: What You'll Do - The Details: Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs. Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location. Car Washes - identify customer needs and present complimentary solutions. Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership. Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store. Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and, Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas. Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management. Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology. Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety. Other Functions Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers. Perform various transactional functions to meet customer demand and store staffing needs. Various other functions as identified and directed by management. Physical Requirements: Work Environment/Physical Demands Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances. Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment). Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes. Cognitive - perform arithmetic calculations and operate data entry devices. Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays. EEO Statement: If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (...@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

Operations Support Specialist - Now Hiring! Pay: $21.00 - $23.00 Schedule: Looking for candidates who can work second and third shift The Operations Support Specialist (OSS) supports the District Manager (DM) and Field Service Manager (FSM) with afterhours support for the daily business functions. The OSS will provide support to employees after regular business hour in conjunction with the FSM. The OSS will help maintain schedules and schedule updates. They will monitor incident reports, vehicle reports and provide insight on trends or areas of concern to the DM. The OSS will help support with uniform requests and fulfillment. Securitas offers endless growth opportunities to advance your career! Join the team today! Essential Functions: The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. Manages call-offs for Line Management and ensures proper coverage is obtained. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed. Performs tasks and duties of a similar nature and scope as required for assigned office. Minimum Hiring Standards: Must be at least 18 years of age. Must have a reliable means of communication, such as cell phone. Must have a reliable means of transportation (public or private). Must hold or be able to obtain a valid driver's license in the state/country they reside. Must have the legal right to work in the country where they reside. Fluent in written and spoken English. Must have a High School diploma or secondary education equivalent, or GED. Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. Must have prior Supervisory experience. Education/Experience: Associate's Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Benefits / Perks: Medical, Dental, Vision & 401K Paid Time Off Weekly Pay Discounts (Retail, Phone Plans, Rentals, etc.) Training Doggy Daycare discounts Employee Assistance Program & so much more! IDFPR Licensing Number: 123000253 EOE/M/F/Vet/Disabilities #AF-NCSCHICIL Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team. Benefits include: Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.