Technical Support Representative Jobs in Stoughton, MA

CircleBlack is building the future of Wealth Management. We're the all-in-one WealthTech platform enabling top Financial Advisors to optimize portfolio performance, analyze risk, streamline billing, handle documents, and more, all in one unified view. Our Boston-based team works together in-person to make a product we believe in- and we're looking for versatile problem solvers to address our customers' most common customer support needs. You'll monitor our incoming support queues in Salesforce and Jira and work alongside Account Managers to identify and deliver quick wins as Tier 1 customer support for our B2B Wealth Manager customers. This role has plenty of growth opportunities within CircleBlack as you build expertise with our tools and processes! What you'll do in this role Understand how our customers use our product, and consistently support their experience with first contact resolution of the most common support drivers (explain how to use features, describe product options, etc) Meet established service levels as a first tier of customer support; quickly resolving issues and escalating others to the appropriate teams Document your work in Salesforce and Jira to coordinate with other customer facing teams and our TechOps team Collaborate with Account Managers to build trusting relationships between CircleBlack and our B2B customers About you Background in finance, wealth management, banking, or related industries; direct experience with WealthTech is a huge plus! A track record of success in customer support; ideally in a startup B2B environment Comfortable using Salesforce, Jira, and common business systems like Google Suite Excellent written and verbal communication skills with a variety of complex internal and external audiences You are flexible and able to juggle and complete multiple priorities and projects in a fast-paced startup environment You learn quickly and are excited to take on challenging new projects Excited to work on-site in our comfortable Boston Seaport office at least 4 days a week Compensation Base pay of $55,000 - $75,000 as a part of a competitive total compensation package Equal Opportunity CircleBlack is enthusiastically committed to abiding by all equal opportunity employment standards. Our employment policies prohibit all forms of discrimination on any of the grounds defined in relevant laws.

first PRO is now accepting resumes for a Desktop Support Technician in Boston, MA. This is a contract to hire role and onsite. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company's ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems. The ideal candidate must be articulate, possess strong technical troubleshooting abilities, demonstrates ownership and information retention abilities, and the ability to work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary “white glove” level of customer service to internal clients. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging Support end user VPN connectivity issues

Helpdesk Tech - Entry or Associate Level in Boston (Nonprofit global health group) is onsite in Boston, 6-months contract to start- Potential for extension & conversion Entry to Associate Level with great interpersonal skills- Pay varies based on experience 1-3 years in Help Desk environment OR Computer Science/related degree with excellent customer/end-user service abilities VMware, Linux, Windows and AWS shop. They are on Windows 10 Must Haves: 1-3+ years of experience of end-user support experience OR recent college graduate in Computer Science or a related field Experience with Windows 10 (prefers some MAC experience if possible) Experience with Microsoft Office 365 Experience creating workstation images Some AD (basic level changing passwords) Experience deploying Windows patches and security fixes. Some AV experience (support conference rooms) Associate degree or its equivalent is required Strong customer service skills, and communication, verbal and written

Our client located in New Bedford, MA has an immediate need for a PC Technician to join their team. The PC Technician will perform diversified technical duties both within and in support of the Management Information Services Department. Responsibilities Providing technical support to end users for various applications, devices, networking, operating systems, hardware/software Installation and configuration support Provide functional or technical supervision of other employees in the same or related classifications where supervisory responsibility is limited to occasional direction, guidance, explanation for assigned projects Required An Associates Degree in Computer Science or a related field or combination of equivalent education and experience is required A working knowledge of Network technologies; DNS, AD and MS Networking technologies, wireless, Smart phones, PDAs, MS desktop applications and standard imaging process is required Three (3) years of related work experience is required Experience with PC Repair Clinical Experience highly preferred About Delphi-US Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.

DuBois Chemicals is looking for a high performing Field Technical Service Representative to support our Boston, MA territory with excellent upside growth potential. DuBois is committed to ecologically responsible chemistry and is continuing to develop proprietary innovative products. Responsible for providing solutions to our fleet wash, surface treatment and industrial customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company's core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed. ACCOUNT DESCRIPTIONS: Fleet wash - Capable of servicing Bus and Truck wash systems, pumps, wash and rinse arches, and sap chemical systems. Surface Treatment - Monthly and Biweekly service including testing and process recommendations. Industrial accounts - Monthly and quarterly service for metalworking, metal forming, and other associated equipment. Water Treatment - Regular maintenance of cooling towers, boilers, closed loops and wastewater. ESSENTIAL FUNCTION: Effective technical service to support product application at customer's sites and create superior account satisfaction and retention. Manage multiple customers across given geography that utilize a variety of product lines. Troubleshoot any quality variances from recommended ranges. Consistent service of DuBois equipment repair, replacements installations, chemical testing, inventory management, and providing customer with value-add personal service. Ability to report, document communication findings, abnormal conditions and offer recommendations. Demonstrate a strong technical aptitude by resolving customer's technical challenges and assisting with improving processes. Effectively communicate and work collaboratively with team members, as well as other cross functional support employees. Learn and assist with DuBois eTools, System Surveys and Cost Calculators. Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/setpoint readings, inventory level/dosage rate data, GPS location, and time to service. Maintain a constant focus on work and vehicle driving safe habits. Travel to assigned customer to conduct service audits. Must be able to perform the essential functions of this position with or without reasonable accommodation. MINIMUM POSITION QUALIFICATIONS: Mechanical, Chemical, or Industrial experience preferred. Mechanical Aptitude in electrical and pipefitting preferred. Strong time management skills with an attention to detail Excellent oral and written communication skills Proficient in performing technical/mechanical on-site testing. Ability to work independently with minimal supervision. Must possess a valid driver's license and clean driving record. Ability to travel up to 80% including some overnight travel. For this role, Service Rep will daily go to client sites within a 4-hour radius of Boston Company cell phone, laptop and vehicle provided Ideal candidate will currently already live in the Boston, MA region

ERSG is currently looking for an Offshore Site Support candidate for one of the largest offshore wind developers in the world based out of Quonset, Rhode Island on a rotational basis. Job Details: Offshore Site Support Geographic Location: Offshore - leaving from Quonset, RI Rotation: 2 weeks on, 2 weeks off Business Unit: Construction Job Classification: Offshore Operations & Logistics Employment Type: Contract, at least 1-2 years with the opportunity for contract renewals or to become a direct employee. Benefits: We offer health, dental, vision insurance and help contribute to 75% of that monthly cost and offer 401K with a 4% match after 12 months of employment. Responsibilities Coordinate offshore activities with the Marine and Helicopter Coordination Centre. Arrange meetings and liaise with project stakeholders Ensure adherence to project procedures, processes, and IT Tools. Support HSE when required. Operate the Offshore management system and provide lessons learnt/change requests. Participate in general lessons learned. Tasks Planning & Coordination of Construction, marine and Helicopter activities, including preparation of relevant documentation. Preparation & hosting the Daily Planning Meeting Liaison with the Packages & Contractors to keep operational conflicts to a minimum Liaison with MHCC re-execution of planned activities Manage and allocate custody (Time and space) Daily dialogue with relevant Contractors & Masters to ensure compliance with site procedures and OMS Ensure all vessels Masters & helicopter pilots complete Induction Assisting construction manager with tasks as required Chair / attend interface and kick off meetings with contractors. Ensuring personnel are approved within OMS. Assistance in VCC checklist & issuing of VCC. Liaising with HSE team members on findings, investigations and safety pushes. Providing input into Lessons Learnt for future projects. Training of new Offshore Support staff. Training of the O&M site planning team. Tracking and control of all cargo going offshore, including declarations to relevant authorities. Deliverables CTV/Helicopter Manifest for personnel tracking. SOMS Training Documents Vessel/Helicopter performance reports Daily coordination & Execution plan Requirements: GWO courses: Sea Survival, Working at Heights, First Aid, Fire Awareness, Manual Handling. BOSIET/HUET incl. CA-EBS OGUK Medical certificate including Chester Step

Role:Desktop Support Specialist Type: Contract to Hire Demonstrates initiative and possesses strong time management skills Efficiently manages ticket queues while providing support to onsite staff Proficient in administrating and maintaining Windows Server 2016 and above Possesses a high level of knowledge in supporting and managing desktop operating systems and applications Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues Capable of troubleshooting and triaging monitoring system alerts for system and networking environments Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec) Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell Familiar with patch and vulnerability management Best Regards, Rupesh Kumar Lead -Team Talent Acquisition ALTEN Calsoft Labs 2890 Zanker Road, Suite 200, San Jose, CA 95134 D : *************** E: *********************** FOLLOW US @ Twitter | Linkedin | Facebook | ******************

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

The Desktop Support Technician is responsible for providing desktop support; including tracking, and escalating technical issues. This is a temp to hire position and will sit onsite in Quincy MA. There is parking available and in close proximity to Public Transit. The pay rate is between $23 dollars per hour to $30 dollars per hour based on experience and skill level. JOB FUNCTIONS: Provides end users support for technical issues related to the operation of their computing hardware (Macintosh, PC, Thin Client and mobile devices), software (Core Applications, Business Applications and ACD), telecom (desk and IP phones), and peripherals. Includes remote users and remote sites. Timely response to support requests and assigned tickets according to specified priority levels. Tracks service request by entering information into ticketing system and closing the request upon completion and complete thorough documentation in ticket before closure. Coordinates preparation and installation of new computing equipment as well as upgrading and repairing existing computer equipment. Coordinates and installs software for Enterprise customers. Installation may be performed at the the user station or over the network. Maintains computer/peripherals asset inventory. Coordinates and executes office/desk moves, adds and changes. Provides routine troubleshooting for audio/video and conferencing equipment. Develops system documentation and user references (i.e., operating system, and Microsoft Office applications, core business applications). Telecom experience with IP and Avaya phone systems. KNOWLEDGE & SKILLS: Knowledge of the latest editions of both Macintosh and Windows operating systems. Knowledge of the latest editions of Microsoft Office suite. Knowledge/understanding of TCP/IP in a WAN setting. Diagnostic knowledge of computer issues.. Maintains confidentiality of information processed. Work with high volume workloads and busy schedules. Ability to move or lift heavy objects weighing up to 40lbs. unassisted. Bachelors degree preferred

We are looking to fill an entry-level Customer Service Technician Role. (0-2 years exp.) This Role would be responsible for ensuring that customers, distributors, and service providers receive professional, courteous support with regard to the company's products, software, and services. Through email and telephone calls, the position is responsible for remotely diagnosing problems and determining a resolution, managing the processing of spare part orders, as well as handling customer inquiries, warranty claims, and resolution of customer issues. This position is also responsible for initiating requests for field service, providing estimates and processing parts orders, and providing remote diagnostics for the customer base. Schedules and Coordinates the service and the return of products using established RMA practices in an efficient and timely manner. Follows established company guidelines on servicing and repairs/returns. Responsibilities Be the main point of contact for customers and service providers. Process all customer service orders in a timely manner, and maintain customer logs, records, and files. Analyze customer problems and implement appropriate corrective action to initiate field service if necessary. Track and report on warranty issues, parts, and customer returns. Respond to alerts generated by our CLEAN software system. Monitor and proactively repair key account fleets as identified by management. Troubleshooting skills and willingness to learn and understand nuances of product design and operation. (training provided) Ability to accurately communicate technical information (written and verbal). Excellent organizational skills with the ability to work independently and on multiple tasks. Ability to maintain a positive customer-focused attitude at all times. Experience with SalesForce or similar CRM software is a plus. Project management experience is a plus. Location This position is located at Bigbelly HQ in Needham, MA Requirements: PI2a7dc195f834-26***********7

Build a career in IT with a growing local company! The NEEDS Center is a growing non-profit organization that specializes in providing services and support to adults with developmental disabilities at our 27 group homes & 4 Day Centers in Massachusetts. The Information Technology Support Specialist (ITSS) is responsible for assisting users throughout the organization with technical issues or questions relating to computer hardware, mobile devices and software. In this role, your duties will include handling support tickets, taking phone calls or communicating with users through messaging platforms, helping users diagnose technical issues and supporting daily IT operations, and all departments and system users. This position is onsite Monday-Friday, 8am-4pm in our Andover, MA office. What you will be doing: Ensures prompt computer, telephone, and network support to all system users Provides technical assistance and advice to NEEDS staff and Reports to the DIT on a regular basis on department performance, critical issues, resource needs, etc. Performs daily IT operations as needed. Installs, and/or provides technical advice for the installation of technology. Running and terminating networking cables for networking infrastructure Communicates and implements companywide policies and procedures. Helps execute short and long-term plans to meet present and future automation, communication, and other technology needs. Helps implement security of the IT infrastructure and systems and executes short and long-term plans for eliminating security risks. Confers with operational and management employees of all departments to learn the nature of their operations and the type of data and equipment needed to attain desired results. Helps analyze business requirements for IT systems and assesses need for new equipment and software. Ensures a complete inventory of all company -owned computer hardware and software and maintains a regular schedule for routine maintenance of equipment and software. Position will require occasional (2-3 times per year) travel to Florida for 1-2 days. Performs other related duties as required. What we'd like from you: Excellent hands-on problem-solving and troubleshooting skills. Basic knowledge of computer and networking principles. Networking experience and PowerShell scripting experience is a required Some experience with Cyber Security is a plus Experience with Windows and Macintosh operating systems preferred. Microsoft Azure, Office 365 experience preferred. Zendesk experience preferred The ability to communicate technical information in an accessible manner to non-technical employees. Ability to effectively prioritize and execute tasks in a timely manner. Customer-service focus & a collaborative mindset. Prior experience working on a Helpdesk, in IT, or similar technical function. Great Benefits Include: Health insurance (Blue Cross Blue Shield) Dental insurance, Vision insurance, and FSA 403B Retirement Plan with generous employer match Generous PTO policy 11 Paid Holidays and your birthday off! Tuition Reimbursement and Tuition Remission. Pay: $60,000-$70,000/year The NEEDS Center provides support and services for individuals with developmental disabilities, including Autism Spectrum Disorder (ASD), with a focus on those experiencing challenging behaviors or dual diagnoses. Our approach combines Applied Behavior Analysis (ABA) and Positive Behavior Support (PBS) to help individuals achieve greater independence.

No H1B and/or C2C please!! One of our leading Pharmaceutical client is looking for a Scientific Application Support Specialist (Pharma/Biotech/CRO), who will support provides technical expertise, user support, and troubleshooting for applications used in scientific research and development. The applications are both biology and chemistry focused. This role bridges the gap between researchers and IT teams, ensuring software tools meet the needs of scientific workflows and analysis.. Job Title: Scientific Application Support Specialist (Pharma/Biotech/CRO) W2 Contract & Hybrid role (2 day onsite) Work Location: Cambridge, MA Required Education & Experience:- Bachelor's or Master's degree in a scientific field, computer science, or a related discipline Proficiency in operating systems (e.g., Linux, Windows, mac OS) and scripting languages (e.g., Python, R, Bash) Familiarity with scientific software packages, databases, and data analysis tools. (Ex. Pipeline Pilot, E-Lab Notebook, Spotfire, LIMS) Job Description:- Provide first-line and advanced support for scientific applications, addressing user issues and inquiries. Troubleshoot application performance, functionality, and integration problems. Work with Discovery R&D IT to manage scientific applications tickets and requests Install, configure, and maintain software applications tailored to scientific research. Manage updates, patches, and compatibility checks for scientific tools and databases. Create and maintain technical documentation, FAQs, user training guides. Monitor application performance, ensuring reliability and efficiency in research workflows. Act as a liaison between scientists, developers, and IT teams to enhance application functionality. Collaborate with vendors and internal teams to resolve complex technical issues. Work with business analysts for new application requests and enhanced capabilities for existing scientific applications. If you are a right fit as per the skills requirements and this job excites you then please apply quick!!

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation's leading brands. We are currently seeking a Service Desk Specialist - Tier 2 for a dynamic, fast-paced medical technology company located in Charlton, MA. This is a 4-month contract opportunity with an on-site requirement. As a Service Desk Specialist - Tier 2, you will play a critical role in ensuring smooth IT operations by providing second-level support for technical issues and managing escalations from Service Desk Support Analysts. You will work directly with business partners, offering deskside support, troubleshooting technical issues, and helping create solutions documentation. If you have a strong technical background and enjoy solving complex problems, this is the perfect opportunity for you. Responsibilities: Act as the second level of contact for handling technical support issues escalated from Service Desk Support Analysts or submitted via Self-Service. Provide deskside support and resolve incidents or service requests. Conduct problem management and develop solution documentation for internal Service Desk use as well as business partner use. Troubleshoot hardware and software issues, escalating unresolved matters as necessary. Requirements: Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center operations, mobile devices, and anti-virus/spyware software. In-depth experience with desktop and laptop hardware troubleshooting. Familiarity with peripherals such as printers and desk phones. Scripting knowledge is a plus. Degree Requirements: Associates Degree or equivalent experience. Certification Requirements: Familiarity with ITIL processes and framework. ITIL v3 or 2011 certification. Help Desk and/or Desktop Support technical certification. Perks & Benefits: Medical, Dental, and Vision Insurance Life Insurance 401k Program Commuter Benefit eLearning & Education Reimbursement Ongoing Training & Development To qualify for benefits, candidates must work over 30 hours per week, and the length of assignment must be a minimum of 10 weeks. If you meet the qualifications for the Service Desk Specialist - Tier 2 role, we encourage you to apply now. Our recruitment team will reach out to guide you through the interview process and advocate on your behalf to help secure your next great opportunity.

Hi, We have an immediate opening for our client .Please let me know if you will be interested in the below opening. Desktop Support Analyst Duration : 2 years contract MGT is a national leader in public sector management consulting and services that delivers diverse business consulting services to a wide range of public sector groups. Celebrating its 50th year in 2024, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of public agency performance. Our mission is to impact communities for good. Summary: This position provides day-to-day consultation, training & troubleshooting to computer users for hardware, software, network and related computer systems and their peripheral devices. This position requires both phone and hands-on support. 1+ years of previous Help Desk experience are required. Great communications and customer service and troubleshooting skills are a must! Essential Duties and Responsibilities: Resolve hardware and software support communications (telephone calls, voicemail and e-mail) directly from end users Identifies, researches, and resolves complex technical problems Track all hardware and software inventory issued to employees Perform all desktop hardware/software installations, software updates, and licensing issues Log all received calls, e-mails and voicemails as required in the Help Desk Support System Continually suggest system/process improvements to ensure superior user experience Replace/install/configure all user hardware as needed in a timely manner Work with IT staff to escalate issues as needed Works with contractors and vendors when external help is required Train staff on hardware, software and network use Participate in special projects as appropriate Maintain good working relationships with users, department managers, vendors and other IT professionals to continuously improve the ability of the Help Desk to meet its mission Provide excellent customer service Keep up-to-date on emerging technologies and regularly update skills to match newly acquired systems or services Any and all other responsibilities as assigned Supervisory Responsibilities: N/A Qualifications: Excellent written and verbal skills Must be self-motivated with strong sense of ownership Must be able to lift 50lbs & climb ladders Must have a valid driver's license Must be able to pass background checks Education/Experience: Associates degree in an Information Technology field and/or equivalent experience MCDST, ITIL, A+, N+, VCA-DCV, VCA-DTM or equivalent certification a plus Microsoft Windows 10 Workstations in a virtualized environment Experience with thin client use/management Microsoft Office 365 Hardware/Software troubleshooting Networking experience including TCP/IP, DHCP, VLANs, etc. Active Directory user administration\Group Policy tools Experience with VMWare Horizon (View) and VMware vSphere Thorough knowledge of desktop and business/technical support systems MGT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Mission of the Role (What you will be doing): The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers. The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets. Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements): Process and confirm orders and/or communicate what needs to be ordered, the day they are received Generate standard quotes within 24 - 48 hours of receipt Answer phones by the 3rd ring, and all emails by the end of each day Build accurate specs and inventory items within 24-48 hours Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS) Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards Serve as liaison with sales, purchasing, design, manufacturing and shipping Essential Functions (Essential/secondary functions that support the primary responsibilities): Prepare proposals and miscellaneous correspondence Maintain thorough customer records Monitor and resolve slow payment issues Assist with slow moving inventory Expedite material based on customer needs

Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts. This is a 3-month contract-to-hire role with competitive pay and benefits. This is a Hybrid role (candidates must be local). Work remotely but asked to come into the office. Location - 67 Millbrook St, Worcester, Massachusetts 01606. Length of assignment - 3 months (Possibility of Temp to hire) Pay range - $20 - $23 per hour. Shift - Monday to Friday - 8:00 am - 4:30 pm includes a 30 min break. 40 HPW. Job Summary Answers patient questions on the phone and in the EPIC queue. Candidates must be comfortable adhering to call quality metrics, adherence times, and answering calls on a recorded line. This is a very strict call center type of environment answering on average 50+ calls daily. Job Duties Answers patient questions on the phone and in the EPIC queue. Greetings visitors and/or patients for scheduled and/or urgent care appointments and procedures. Confirms and verifies patient demographic and insurance information. May collect co-payments from patients upon arrival. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. Assess patients' needs, including but not limited to, financial counseling, interpreter services, and social services, and refer to the appropriate person or area. Receives and directs phone calls. Connects the patient's call to the provider or responds to the patient and takes messages as directed. Schedules for urgent care appointments as needed and directed by clinicians. Schedules patients for treatment by multiple providers and treatment areas and arranges a variety of associated tests and procedures according to established guidelines and specific criteria. Prioritize appointments in a manner that fosters optimum patient care, and efficient utilization of clinical staff, as well as resources. Requirements High School Diploma Required. Associate or bachelor's degree Preferred. At least 12 months of experience in a medical office environment is required, from a call center environment. Must have EPIC and prior call center experience. Requires the ability to use specialized applications software and computer systems. Necessitates individuals who are multifunctional and able to work under stressful situations. Exemplifies professional behavior and excellent communication and human relations skills. Benefits Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. Equal Opportunity Employer As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Our Greater Boston area client is looking a Customer Service Representative with two years of call center experience; experience with Service Channel is a plus as well as industry experience in retail or fashion. ________________________________________ JOB SUMMARY Duties and Responsibilities • Respond accurately, promptly and effectively to all forms of communication, including but not limited to e-mails generated from the field directly or through the ServiceChannel platform. • Ensure all services are completed in a timely manner and escalating difficult calls to Manager when services are not being addressed within certain timelines. Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions. • Performs auditing of invoices in accordance with individual department requirements. • Ad Hoc reporting and analysis as needed • Supports ongoing maintenance programs (strips, scrubs, high dusting) as well as project-based programs ( New Stores, relocated stores, and remodel projects) • Promote a positive Company image to support Building Services objectives and mission statement. • Compose personal replies to e-mails and maintain assigned reports. • Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content. Minimum job skills required. • Excel skills required • Service Channel knowledge a plus • Proven conflict management skills • Flexible mindset, oriented towards conflict resolution • Strong follow up and organizational skills • Strong listening skills • Ability to prioritize work • Excellent verbal and written communication skills • Typing skills • Minimum 2 years of call center or customer service or related experience preferred

About Socomec SOCOMEC was founded in 1922 and has its global headquarters in France. SOCOMEC designs and manufactures cutting-edge products and solutions within its core areas of expertise: Critical Power, Power Switching, Power Monitoring, and Energy Storage. With 10% of its annual sales revenue being reinvested into research and development, SOCOMEC even has its very own state-of-the-art testing laboratories. As an independent manufacturer, with 12 international manufacturing sites, Socomec is known for its innovative, high-quality products. We have grown to a global team of over 3,600 employees. Socomec is comprised of 28 subsidiary companies worldwide, with a strong and growing presence in North America. This Junior Technical Support Engineer role is located in Watertown, Massachusetts. Key Responsibilities and Accountabilities: Applications Engineering: Confer directly with customers and engineers to assess equipment needs and to determine system requirements for new projects Develop, present, and respond to proposals for customer requirements; work with product managers to propose industry-specific solutions Prepare and deliver technical presentations explaining Socomec products, features, connectivity, and/or services to customers and prospective customers Prepare situational case studies based on experiences in the field Conduct demonstrations and trial installations of equipment; Manipulate demo/sample equipment, in both office showrooms and traveling demo-van Technical Support Answer technical inquiries from both the clients and internal employees Investigate and troubleshoot problems; provide technical assistance and support by referencing technical manuals, conferring with users, and/or conducting product diagnostics Become an expert in Socomec products; train and onboard sales professionals on the Socomec portfolio and relevant application Use and help improve existing templates for various reports and presentations Be a primary user for multiple platforms and software's, both Socomec and 3rd Party Prepare/manage reports for Remote Support and Customer calls Marketing Support Confer with Product Management, MARCOM teams, and Sales to support Socomec's marketing strategies and activities; promote products and services Present seminars and Q&A sessions to clients, general sales teams and reps; host trainings focused on Socomec products and customer applications Participate in promotional activities like Conventions and Trade Shows Assist in the creation and management of marketing collateral materials for product launches and upgrades/updates Update technical aspects of promotional materials, and collaborate with Marketing team to update existing marketing resources to modern offerings Support with product catalog; confer with Marketing team to ensure all corrections are implemented Essential Qualifications, Experience, and Skills Bachelor degree in Electrical Engineering Understanding of electrical engineering; able to apply knowledge Previous experience interacting directly with customers Excellent communication skills (written and verbal), interpersonal skills, and networking/collaboration abilities Technical and creative problem-solving skills; ability to systematically diagnose problems and determine solutions Exceptional time management and multitasking skills Detail-oriented Creativity to assist with marketing initiatives Proficient in majority of Microsoft Office software's Preferred Qualifications 2+ years of related technical experience Previous experience using customer relationship management (CRM) software e.g. Salesforce; update and track customers within software Excellent presentation skills, with previous experience building presentation materials and speaking to small and medium-sized groups. Working Conditions: Hybrid Remote/In-Office expectations Minimum 3 days per week in-office (when not traveling) Flexible WFH days, but dispersed amongst the team (min 1 in-office M-F) Morning availability emphasized, in order to contact colleagues overseas (UK, France, Italy) Possible travel: Up to 30% of yearly working hours, up to 3 trips per month (max) Majority of destinations remain within North America. Potential overseas travel to company HQ in France (for training) Drivers license required If you believe you have the necessary skills and experience for this job, please upload your résumé and apply through LinkedIn. Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment. We thank all those who apply. However, only those candidates selected for an interview will be contacted.

Help Desk Specialist - BOSTON Candidates Only - Hybrid in Boston Contract $15-19/hr to full-time $54-58k No C2C - Must be able to work without sponsorship IT Help Desk Technician 2+ years' experience Ability to travel to clients onsite in and around the Boston area (Waltham, Cambridge, Boston) Great communications and ability to work with our client users and customer VIP executives at their office locations Laptop workstation setups & user onboards is the main function with client office support that includes A/V media rooms, Wifi/Network, Printers, Phones, Level1 Helpdesk triage & trouble-shooting etc… Supporting Level1 ticket requests for clients as part of the helpdesk team and rolls into our Helpdesk Manager/Lead Some background with Windows including Windows 11 upgrade support and rollouts to laptops Some background in MacOS workstation support We offer $500 referral bonus to anyone you refer that we place for a min of 3 months. Best regards, Kelli