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Technical support representative jobs in Toms River, NJ

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  • Technical Support Specialist

    Niksun 4.1company rating

    Technical support representative job in Princeton, NJ

    Junior Engineer, Technical Support, tier 2 Part time, onsite Princeton, New Jersey NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance and performance management solutions for applications ranging from core infrastructures to edge and branch environments. We are offering a great opportunity for an ambitious, energetic, and motivated technical talent. Key Responsibilities: • Resolve issues for customers with problems, questions, or system operation regarding NIKSUN products and services • Proactively use time between calls to improve product/environment knowledge, perform customer follow up, or work on other departmental projects • Relay issues that are outside the scope of the Technical Support Department to the appropriate people or groups • Escalate effectively and efficiently all necessary issues to the appropriate resource for resolution and follow up • Participate in all departmental and individual training programs as directed • Perform other departmental tasks as needed Desired Qualifications: Experience in providing technical support to Global clients Knowledge of Network technologies, topologies (Ethernet) and protocols (TCP/IP, IPX/SPX, NetBIOS/NetBEUI) and Wide Area Networking a plus Strong knowledge of UNIX I Linux Operating Systems Knowledge of server and storage technologies. Ability to troubleshoot intermediate level hardware issues. Prior experience in Intel/IBM based platforms preferred Ability to make onsite customer visits for installation/troubleshooting of NIKSUN software Educational Requirements: Bachelor's degree in Computer Science, Network Engineering, MIS or equivalent and at least 3 years of experience in the field or in a related area Any major technical certification is a plus Physical Requirements: Ability to lift up to 40 lbs. Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
    $91k-123k yearly est. 4d ago
  • Ataccama ONE Enablement & Data Governance Support

    Excelon Solutions 4.5company rating

    Technical support representative job in Iselin, NJ

    Ataccama ONE Enablement & Data Governance Support Contract role. Required Skillset :Hands-on experience with Ataccama ONE, SQL, and Power B IStrong attention to detail and analytical mindse tProven ability to translate business requirements into technical configuration sKey Responsibilities (Must-Have) :Reference Data Enablemen tIngest, standardize, and govern regional and global reference data set sImplement business-defined mappings (e.g., industry classification, management hierarchies) to support consistent reportin gData Quality Enablemen tConfigure and manage data rules for profiling, issue tracking, enrichment, cleansing, freshness checks, anomaly detection, and scanner coverage within Ataccam aDashboarding & Reportin gBuild and enhance Power BI dashboards for data quality metrics and operational KPI sSupport migration of Power BI reporting into Ataccama-native monitoring capabilitie sCollaboration & Governanc ePartner with regional Heads of Data Governance and GDO to align implementations with global framework sSupport governance adoption and consistent rule application across business unit s
    $89k-112k yearly est. 2d ago
  • Desktop Support Specialist

    Coforge

    Technical support representative job in Princeton, NJ

    Job Title: Desktop Specialist Skills: Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys, Experience: 8 Years+ Job Location: Princeton, NJ Full Time and Onsite We at Coforge are hiring Desktop Specialist with the following skillset: We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment. Key Responsibilities: Provide executive-level IT support for senior leadership, ensuring minimal disruption during meetings and conferences. Deliver remote and on-site end-user support across Coforge offices. Manage laptop allocation, maintenance, and troubleshooting for hardware/software issues. Perform basic network, systems, and infrastructure troubleshooting. Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams, Zoom, Genesys). Handle patch management, EDR, and DSM tools for endpoint security and compliance. Support connectivity issues related to ILL/MPLS/SD-WAN. Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable). Maintain documentation and provide timely updates to stakeholders. Occasional travel to Coforge offices for business-critical IT support. Mandatory Skills: L1/L2 assessment of network, systems, infra, VC, collaboration tools. Strong knowledge of Microsoft apps, O365, patch management. Exposure to EDR, DSM tools, and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys). Hands-on experience in executive support within a fast-paced enterprise ecosystem. Understanding of connectivity technologies: ILL/MPLS/SD-WAN. Desirable Skills: L3/TAC level exposure with OEMs, resellers, and service providers. Advanced troubleshooting and escalation management. Skills to be Evaluated On: L1/L2 troubleshooting of network, systems, infra, VC, collaboration tools. Ability to correlate issues with Microsoft apps, O365. Patch management and endpoint security (EDR, DSM tools). Proficiency in Microsoft Teams, Zoom, Genesys. Connectivity troubleshooting (ILL/MPLS/SD-WAN). Executive support experience in enterprise environments. Key Attributes: Strong communication and problem-solving skills. Proactive approach with attention to detail. Ability to work independently and under pressure.
    $46k-67k yearly est. 3d ago
  • Technical Support Specialist

    Randstad Enterprise 4.6company rating

    Technical support representative job in Iselin, NJ

    Our client, a leader in SaaS technology for clinical trials, is looking to bring on a contractor for 4 months in their Iselin, NJ office. This is 100% onsite. The Enterprise Support Specialist assists corporate end-users in corporate offices and remote locations globally with technical support of approved desktop/laptop computers, applications and related technologies. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines of approved standards and processes. -The position also assists in the creation, maintenance and versioning of documentation related to Desktop Support processes, procedures and associated guidelines. The position's responsibilities require independent analysis, communication and problem-solving. Work is performed with little supervision and requires initiative and judgment. -Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines -Work with vendor support contacts to resolve technical problems with desktop computers, peripheral equipment and software -Work with ES Systems and Network team to determine and resolve problems received from clients -Interact with numerous computer platforms in a multi-layered client server environment. --Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, print servers, application servers, and administrative systems -Train end-user community on the appropriate use of approved hardware, software and peripheral equipment as required by Standard Operating Procedures -Recommend and/or perform upgrades on desktop/laptop systems to ensure uptime -Ensure all approved desktops, laptops and peripheral hardware is accurately inventoried and perform maintenance/spot checks with user community validating equipment is correctly assigned -On a daily basis, maintain asset management systems tracking all hardware and software items utilized by end-user community by fully understanding the Enterprise Support asset management lifecycle and following established asset management procedures -Work with Finance and internal ES staff facilitating approved purchases of hardware, software and other technologies within the guidelines of Standard Operation Procedures -May, with Enterprise Support engineers, collect/validate functional requirements of technical solution/s to determine whether researched solution is viable for purchases -Actively maintain and replenish commonly-used computer supplies necessary for day-to-day Enterprise Support operations -Work with Issue Tracking System to review, acknowledge, remedy and resolve all assigned end-user tickets in timely manner -Work with vendor support contacts to resolve technical problems with desktop computing equipment and software -Ensure that all computers globally interconnect seamlessly with systems including file servers, email servers, application servers and administrative systems -Maintain and provide telephone system support and assistance -Perform other job-related duties as assigned or directed -Respond and contribute to Business Continuity and Disaster Recovery circumstances relating to planned and unplanned events -Actively participate in scheduled off-hour operations, weekend work and on-call rotation shifts -Travel domestically or internationally to support global Datacenters, offices and events Your Competencies: -Demonstrated proficiency in supporting Windows 10 desktop/laptop PCs Experience supporting Mac OSX desktop/laptop systems -Demonstrate an understanding of basic Networking concepts including TCP/IP -Familiarity with common workplace productivity computing applications, e.g. Microsoft products suites, email clients, calendaring, Internet usage -Antivirus, inventory management and backup procedures -Experience installing software, patches, updates on Desktops, Laptops, Peripheral equipment and Servers -Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs -Analytical problem solving and troubleshooting skills; ability to learn new software applications quickly -Experience troubleshooting basic network, software, printing problems -Daily commitment to high-quality results, Strong work ethic and Customer Service Excellence -Ability to work both independently and as a team member -Excellent verbal and written communication skills, including via telephone -Ability to lift and handle packages/hardware with the approximate weight of 50 pounds or more -Ability to travel domestically and possibly internationally to support offices and events Your Education & Experience: -Four-year undergraduate degree in computer science or related field required; or equivalent years of experience
    $41k-66k yearly est. 5d ago
  • Customer Service Representative

    Plymouth Rock Assurance 4.7company rating

    Technical support representative job in Woodbridge, NJ

    Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. • Ensure first call resolution, making the customer experience as seamless as possible. • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. • Utilize your analytical and decision-making skills to address policy changes and corrections effectively. • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills. • Analytical mindset with good decision-making abilities. • Proficiency in computer skills and data entry. • High motivation to take ownership and follow up on tasks. • Flexibility to adapt to a fast-paced, changing environment. • Ability to work weekdays and rotational Saturdays. • High school diploma required, college degree is a plus! • Spanish language proficiency is a plus! SALARY RANGE The pay range for this position is $45,000 to $49,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off + 9 paid national holidays per year • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) • Annual 401(k) Employer Contribution • Free onsite gym at our Woodbridge Location • Resources to promote Professional Development (LinkedIn Learning and licensure assistance) • Robust health and wellness program and fitness reimbursements • Various Paid Family leave options including Paid Parental Leave • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI
    $45k-49.5k yearly 3d ago
  • Service Desk Specialist

    Harvey Nash

    Technical support representative job in Matawan, NJ

    US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor Must have: Spanish is hugely required Role: Service Desk Specialist Duration: Direct Hire Job Description • Proficient in the timely and professional handling of incoming calls to a busy service desk • Target 85% resolution at the Service Desk for inbound incidents and request • Proficient tracking of all calls via service desk software (Service Now); ticket assignment and escalation as required. • Perform daily follow-up on open calls that do not show activity to ensure satisfactory closure of issue. • Responsible for initial user account creation, permissions, and directory updates in a multiplatform environment. • Evaluating and prioritizing incoming telephone, voicemail, and email requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues. Ask concise and accurate questions to identify issues and provide solutions. • Answer application questions with short training and/or -how-to documents. • Delegate support tasks when appropriate to third party vendors • Monitor trouble ticket portals of third-party vendors to ensure proactive resolution to issues. • Participate in departmental projects and programs (which include rollouts, upgrades, and modifications). • Maintain procedures manual to ensure continuity of task execution amongst current or future staff. • Deliver administrative services to IT department. • Assist in Desktop top support functions. • Participate in after hour on call rotation. Qualifications: o EDUCATION • Associate degree in Management Information Systems (MIS), Computer Science related field or minimum 2 years' experience. o SKILLS & EXPERIENCE • Certifications a plus, not required ITIL, Microsoft certification, Cisco/Network Certification • Ability to present ideas in business-friendly and user-friendly language. • Highly self-motivated and directed, with keen attention to detail. • Able to prioritize and execute tasks in a high-pressure environment. • Experience working in a team-oriented, collaborative environment. • Experience in supermarket operations a plus. Benefits: 401K Medical PTO A reasonable, good faith estimate of the $45k/Annum to $60k/Annum with Benefits for this position.
    $45k-60k yearly 1d ago
  • Veeva Vault QDocsL1 L2 L3 Support

    Greymatter Innovationz

    Technical support representative job in Princeton, NJ

    Greymatter Innovationz helps you stay digitally relevant across domains, technologies, and skillsets, every day. We are looking for: Veeva Vault QDocs L1 L2 L3 Support Duration: 6 - 12 months Veeva Vault QDocs - L1/L2 Support Role Overview: Provide Level 1 and Level 2 support for Veeva Vault QDocs, ensuring smooth operation, timely issue resolution, and high-quality user experience across documentation and quality management processes. Key Responsibilities: Serve as the first point of contact for user queries related to Veeva Vault QDocs. Perform initial triage, troubleshooting, and resolution of L1 issues (access, navigation, basic configuration, SOP support). Escalate complex issues to L3/technical teams with clear documentation and impact analysis. Support L2 activities including configuration checks, metadata updates, workflow troubleshooting, and user permission management. Monitor system performance, perform routine checks, and ensure compliance with internal quality and validation procedures. Assist in user onboarding, basic training, and preparation of support documentation/FAQs. Collaborate with QA, IT, and business teams to ensure system stability and continuous improvement. Required Skills & Qualifications: 1-3 years of experience supporting Veeva Vault (QDocs or other Vault modules preferred). Strong understanding of document management processes in regulated (GxP) environments. Basic knowledge of Vault configuration elements (roles, workflows, object/field configuration). Excellent communication, analytical, and problem-solving skills. Ability to work in a fast-paced, global support environment. At Greymatter Innovationz, We offer: Motivating Work Environment. Excellent Work Culture. Help you to upgrade yourself to the next level. And More!!!
    $36k-59k yearly est. 3d ago
  • Service Desk Specialist

    Stefanini North America and APAC 4.6company rating

    Technical support representative job in Princeton, NJ

    Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Requirements: Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows Migration. Hardware/Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking/Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code: Business casual
    $33k-40k yearly est. 1d ago
  • Application Technician

    Integrated Resources, Inc. (IRI 4.5company rating

    Technical support representative job in Piscataway, NJ

    Duration: temp possible extension Duration: 3-6 Months+ Confirm Schedule: 8:30-5:00 Mon-Fri Pay $27/Hr on w2 Years of Experience: 1-4 Yrs from Personal Care, Air Care (with a focus on candles), and Household industries Must Have Skills: Education: High school diploma or equivalent required; Associate degree or technical certification in Chemistry, Chemical Technology, or a related field preferred. Top 3 Skills: Strong attention to detail and ability to follow detailed written procedures. Ability to work efficiently in a fast-paced environment while maintaining accuracy and organization. Good communication skills and ability to collaborate with team members across functions. NO physical fit test required Position Summary The Fragrance Applications Lab Technician is responsible for preparing routine fragrance samples across multiple product categories, including Personal Care, Air Care (with a focus on candles), and Household applications. This role supports the laboratory's daily operations by ensuring accurate sample preparation, conducting basic product testing, and assisting chemists or management with technical projects as needed. Key Responsibilities • Prepare and dispense fragrance samples into various finished product forms according to request specifications. • Utilize the laboratory's sample-tracking system, including scanning and documenting all materials used for each request. • Perform weight-loss testing for air care product forms (e.g., reed diffusers, plug-in air fresheners) when required. • Conduct when required analytical measurements such as pH and viscosity testing, following established procedures. • Communicate status updates on pending requests through email or verbal follow-up with requestors. • Assist chemists, senior technicians, or the lab manager with technical studies, project work, and product evaluations. • Ensure the lab environment remains clean, organized, and compliant with safety and quality standards. Required Skills & Qualifications • High school diploma or equivalent required; Associate degree or technical certification in Chemistry, Chemical Technology, or a related field preferred. • Prior laboratory experience (academic or professional) strongly preferred; experience in fragrance, cosmetics, or consumer product labs is a plus. • Basic computer proficiency, including data entry, email communication, and use of digital tracking systems. • Strong attention to detail and ability to follow detailed written procedures. • Ability to work efficiently in a fast-paced environment while maintaining accuracy and organization. • Good communication skills and ability to collaborate with team members across functions. • Ability to lift and handle materials up to approximately 15lbs and perform tasks that involve standing for extended periods.
    $27 hourly 1d ago
  • Production Support Specialist

    Centraprise

    Technical support representative job in Pennington, NJ

    Primary Skill: Windows/Linux Dedicated Compute, Cassandra, Splunk/Dynatrace, Kafka, Cockroach DB, Redis. 3+ years of Splunk and/or Dynatrace. Must be able to work with these tools fluently, using just keywords from an application issue to find root cause. Ability to set up monitoring within these tools is a plus. Strong knowledge of UNIX/LINUX and Windows server with Administration experience. Applications - Java, SQL, Autosys, Spring Boot, Kafka, Cockroach DB, Redis. Previous experience with Remedy incidents/changes/PKE/PBI and JIRA. Roles & Responsibilities: Individuals will work in production support within Global Wealth and Investment Management line of business, focused on trading and order entry. Support Services include incident management (single user, branch outages, and infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns. Will be accountable for timely updates (including senior leadership) and restoration of all production application issues. Provide day-to-day application support for aligned applications by reviewing pertinent logging (including platforms with limited documentation) Drive for root cause analysis to application outages and provide quick service restoration (including single user and branch issues) Improve application stability and reduce errors present in the environment. Work closely with technology infrastructure teams, development, and testing teams in supporting integrated/independent releases, software/hardware upgrades, server upgrades, etc. Reduce Development escalation and ensure issues are resolved within the team. Proactively monitor and manage the production environment. Act as the point of escalation for the business and manage end-user client relationship. Ability to support nights/weekends for on-call coverage, including monthly release-related events.
    $82k-134k yearly est. 4d ago
  • Information Technology Intern

    Wakefern Food Corp 4.5company rating

    Technical support representative job in Edison, NJ

    Information Technology Internship Program Dates May 27, 2026 - August 7, 2026 Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. Your contribution This internship position is a great opportunity for a student majoring in Information Technology, or another related field to gain hands-on experience working with Wakefern's Tech Department. The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer. We are hiring interns across the following functions within Information Technology: Infrastructure Merchandising & Category Management Point of Sale, Payment & Pharm HR/Legal Systems & Retail Services Business of IT Logistics & Supply Chain Innovation Replenishment & Warehouse Management What you will do Program modifications (i.e., program maintenance) Program & Project testing (including test data development) Job control and operating instruction preparation Data analysis Introductory programming opportunities Project and program documentation Project implementation and follow-up User training and preparation of user manuals Compliance with departmental standards, procedures and policies Completion of educational and professional development courses Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function Provide technical direction and assistance as required What we are looking for Interns are required to comply with the 5-day in-person attendance policy for the program Must be at least 18 years old Must have completed 24 college credits with a 3.0 cumulative GPA or better Will be enrolled in an undergraduate or graduate school for fall Successful completion of a substance abuse test and background check is required Strong MS Office skills (Excel, Word and PowerPoint required) Valid driver's license and flexibility with regard to travel required Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively Excellent communication skills (written, oral and presentation) Ability to exhibit proper business etiquette when dealing with all levels of the organization Previous work experience in a retail environment is beneficial Company Perks Vibrant Food Centric Culture Corporate Training and Development University Collaborative Team Environment Educational Workshops Networking Opportunities Volunteer Opportunities Compensation and Benefits: First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.
    $17-19 hourly 5d ago
  • IT Support Specialist

    Prc Management Co 4.6company rating

    Technical support representative job in Red Bank, NJ

    Full-time Description The IT Support Specialist provides advanced Tier 1 and Tier 2 technical support, oversees daily operation of PRC's IT infrastructure, and administers enterprise systems to ensure reliable and secure technical operations across corporate and field locations. This role supports system monitoring, cybersecurity, software updates, networking, and infrastructure upgrades, and end user training and documentation. The specialist collaborates with the CIO on IT improvement projects and partners with vendors and service providers to maintain optimal system performance. ________________________________________ Essential Duties and Responsibilities Technical Support & Troubleshooting Provide Tier 1 and Tier 2 technical support and assist with the escalations. Investigate and resolve advanced hardware, software, and network connectivity problems. Provide onsite and remote support to corporate and field locations. Coordinate with external vendors, service providers and technical partners. Systems Administration & Infrastructure Management Administer enterprise IT systems (Active Directory, Azure AD, Exchange, Microsoft 365, DocuSign). Maintain hardware/software deployments, updates, and system performance. Manage IT asset inventory, licensing, documentation, and server monitoring. Maintain access control & security systems (badges, cameras, credentials). Support cybersecurity (patching, MFA, updates, incident prevention). Assist with network infrastructure (firewalls, switches, VPN). Projects, Processes & Training Lead IT projects and system upgrades, including implementation of new tools and infrastructure improvements. Develop and maintain IT procedures, documentation, and knowledge base resources. Conduct end-user training and support technology adoption across the organization. Leverage AI and automation to improve efficiency and optimize IT operations. Perform other related duties consistent with the scope of the position. Requirements Education & Certification Associate or Bachelor's Degree preferred. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, CCNA, etc., preferred. ________________________________________ Experience 2+ years of IT support with strong networking/system administration experience. Experience with domain administration, cybersecurity practices, and database support. Experience with infrastructure security, licensing, and system performance monitoring. Experience in property management, accounting or construction software (e.g., Yardi) is a plus. Experience with camera systems and access control systems is a plus. ________________________________________ Skills & Competencies Deep technical expertise with Windows operating systems, networking technologies, firewalls, and VPN solutions. Advanced administration skills in Microsoft 365, Active Directory, and Azure environments. Strong analytical and problem-solving abilities with the capacity to resolve complex technical issues. Excellent communication, customer service, and end-user training skills. Proven ability to manage multiple priorities and deliver effectively in a fast-paced environment. Demonstrated ability to manage technology initiatives and collaborate effectively within a team. Highly organized, detail-oriented, and committed to meeting deadlines. Positive attitude, strong work ethic, and dedication to ongoing learning and innovation. Proficiency with AI tools and awareness of emerging technology trends. ________________________________________ Other Requirements Prolonged periods working at a desk and on a computer. Ability to lift up to 50 lbs. and use small tools. Valid driver's license required. Occasional afterhours/weekend availability for emergencies or scheduled projects. This is an onsite position at PRC's Corporate Office in Red Bank, NJ. Benefits: Medical, Dental, Vision; 401(k), Life Insurance, Paid Time Off, 11 Observed Holidays Salary Description Range: $55,000 - $70,000 annually
    $55k-70k yearly 5d ago
  • Direct Support Technician

    Neuropath Behavioral Healthcare

    Technical support representative job in Middlesex, NJ

    The Respite Technician will assist the clients with daily living activities in the client's home. Our Respite Technicians are dedicated and compassionate. This opportunity is a Part Time position with the opportunity for Full Time. Who we are: Neuropath Behavioral Healthcare provides Comprehensive Youth and Family Support Services to primary caregivers of children and teens with Developmental and Intellectual Disabilities, an opportunity for rest and relief, while engaging youth in therapeutic age -appropriate activities. Duties/Responsibilities: • Provides one -on -one care to youth and young adults when primary care giver is not available. • Ensure the safety and well -being of the client. • Gives simple emotional and psychological support to the client and other members of the household and establishes a relationship with client and family • Aids with daily living, including personal care such as ambulation and personal hygiene assistance. Prepares and maintains records of client progress and services performed, reporting changes in client condition to manager or supervisor. • Actively promotes client's mental alertness through involvement in activities of interest • Performs housekeeping duties such as cooking, cleaning, washing clothes and dishes, and running errands. Cares for individuals and families during periods of incapacitation, family disruption, and convalescence; providing companionship, personal care, and help in adjusting to new lifestyles. • Instructs or advises clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care. • Attends in -service training as required by regulation • Adheres to all Agency administrative and clinical policies and procedure • Participates in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services. Requirements Skills/Abilities: • Must possess a strong service orientation, including active listening, critical thinking skills, and close monitoring of clients. • Minimum of three references required • Must have an automobile and a valid driver's license • Must have proof of car insurance • Pass a criminal background check including fingerprinting Education and Experience: • High school diploma or equivalent required. • More than two years or experience preferred. Physical Requirements: • Prolonged periods of standing, bending and lifting. • Must be able to lift up to 50 pounds at times.
    $44k-76k yearly est. 60d+ ago
  • IT Security production support Specialis

    Tata Consulting Services 4.3company rating

    Technical support representative job in Pennington, NJ

    Must Have Technical/Functional Skills * Primary Skill: Ping Access * Secondary: Ping Federate * Tertiary Skill: Linux * Experience: Minimum 10 years Roles & Responsibilities * 8+ years of Production support experience on Ping Access, Ping Federate, Ping Directory, PKI, Splunk, excellent knowledge of Identity and Access Management (IAM) domain. * Excellent knowledge on Linux, Networking (TCP/IP), Information security. LINUX is Required. * Well versed with ITIL framework * Excellent Communication Skills * Demonstrate a strong work ethic and takes pride in accomplishment. * CISSP OR equivalent Information Security domain certificate will be value add. * Exhibits strong drive for results and success. * Persists in the face of significant difficulties, does not give up easily. Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM infrastructure such as Single Sign On, Consolidate Directory Services Network (CDSN), Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, SailPoint and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co ordination of identification of root cause and permanent fix resolution - in accordance with agreed upon practices. Generic Managerial Skills, If any Identity and access Management TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range : $110,000-$120,000 a year
    $110k-120k yearly 17d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Edison, NJ

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $64k-89k yearly est. 9d ago
  • IT Support Coordinator

    Pax Health LLC

    Technical support representative job in Red Bank, NJ

    Job DescriptionDescription: The IT Support Coordinator (ITSC) plays a vital role within the IT Operations department, providing front-line technology support and ensuring the seamless functioning of IT systems across all PAX Health locations. This role is instrumental in maintaining operational efficiency, high employee satisfaction, and technical reliability as the organization evolves its digital infrastructure. The ITSC acts as the primary onsite contact for IT-related matters and collaborates closely with the Director of Operations. This individual will also serve as the primary IT contact for the company's IT Managed Service Providers (MSPs). The position requires onsite support as needed at PAX Health's New Jersey (NJ) and New York (NY) locations, as needed, to perform installations, troubleshoot issues, and maintain systems. This role emphasizes proactive service, process improvement, and a hands-on approach to resolving technology challenges efficiently. Key Responsibilities: End-User Support · Provide first-line support for hardware, software, and technology-related issues, adhering to established IT processes and procedures. · Identify process optimization opportunities and recommend improvements to enhance IT service quality and response times. · Apply systematic problem-solving and diagnostic techniques to resolve technical issues promptly, ensuring minimal downtime. · Offer user guidance and best practices for Microsoft 365 tools, applications, and collaboration features. · Manage and support printers, copiers, and other peripheral devices used across offices. Network and Office Support · Serve as the onsite liaison with IT MSP in supporting and resolving network connectivity issues, including internet, VPN, and remote access. · Work with IT MSP to Address network performance issues (e.g., latency, outages) to ensure consistent system availability. · Collaborate with internal teams or IT MSP to identify and resolve network security vulnerabilities. · Perform onsite troubleshooting and setup for NJ and NY offices as required. Remote troubleshooting setup for all non-NJ and NY offices. Other Tech/Infrastructure Services · Provide RingCentral phone system support, including installation and troubleshooting. · Deliver copier and printer support and coordinate vendor service calls when necessary. · Execute onsite technology installations, such as new equipment or systems setup. · Perform wiring and hardwire installations as needed to support new workstations or office expansions. · Serve as the primary IT contact for the company's Internet Service Providers (ISPs), managing connectivity and service escalations. Onboarding & Asset Management · Configure and deploy new desktops and laptops using Thrive software, ensuring all devices are set up per company standards. · Track and manage cost per device, maintaining accurate hardware asset records. · Repurpose laptops and desktops for reuse, ensuring secure data handling and system reconfiguration. · Help ship configured devices to end users and provide post-deployment support. Requirements: Core Competencies The position requires onsite support as needed at PAX Health's New Jersey (NJ) and New York (NY) locations, as needed, to perform installations, troubleshoot issues, and maintain systems. · Strong technical troubleshooting and analytical skills. · Proficiency with Microsoft 365 and basic networking concepts (TCP/IP, VPN, Wi-Fi). · Experience with RingCentral/VOIP systems, printer/copier management, wiring and hardware setup. · Effective communication, organization, and customer service abilities. · Adaptability to provide onsite support as needed in multiple locations, sometimes on less than 24hrs notice. · Dedication to continuous improvement and technology optimization
    $40k-64k yearly est. 23d ago
  • Support Technician

    Daveandbusters

    Technical support representative job in Freehold, NJ

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $15.49 - $16.99 per hour Salary Range: 0 - 0 We are an equal opportunity employer and participate in E-Verify in states where required.
    $15.5-17 hourly Auto-Apply 60d+ ago
  • Service Desk Specialist

    Harvey Nash

    Technical support representative job in Matawan, NJ

    Job Title: Service Desk Specialist Perm (FTE) role US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time Job Title: Service Desk Specialist Department: IT Reports to: Service Desk & IT Retail Field Manager Summary: Responsible for the timely execution, monitoring and verification of technology-based tasks which support the overall operations of retail organization and its member stores. Responsible for phone support. Must be both technically and customer service oriented. Ability to handle multiple calls and situations. Able to work varying shifts including evenings and weekends. Bilingual in Spanish is a plus. Job Description: Proficient in the timely and professional handling of incoming calls to a busy service desk Target 85% resolution at the Service Desk for inbound incidents and request Proficient tracking of all calls via service desk software (Service Now); ticket assignment and escalation as required. Perform daily follow-up on open calls that do not show activity to ensure satisfactory closure of issue. Responsible for initial user account creation, permissions, and directory updates in a multiplatform environment. Evaluating and prioritizing incoming telephone, voicemail, and email requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues. Ask concise and accurate questions to identify issues and provide solutions. Answer application questions with short training and/or -how-to documents. Delegate support tasks when appropriate to third party vendors Escalate problems to engineering support group (when appropriate) to obtain timely resolution. Monitor trouble ticket portals of third-party vendors to ensure proactive resolution to issues. Participate in departmental projects and programs (which include rollouts, upgrades, and modifications). Maintain procedures manual to ensure continuity of task execution amongst current or future staff. Deliver administrative services to IT department. Assist in Desktop top support functions. Participate in after hour on call rotation. Qualifications: Education Associate degree in management information systems (MIS), Computer Science related field or minimum 2 years' experience. Skills & Experience Certifications a plus, not required ITIL, Microsoft certification, Cisco/Network Certification Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed, with keen attention to detail. A reasonable, good faith estimate of the minimum and maximum base salary for this position is $55k to $60K. We offer a comprehensive benefits package designed to support your health, well-being, and career growth, which may include: Health, dental, and vision coverage Paid time off and holidays Retirement savings plan options
    $55k-60k yearly 3d ago
  • Respite Direct Support Tech (New Brunswick)

    Neuropath Behavioral Healthcare

    Technical support representative job in New Brunswick, NJ

    The Respite Technician will assist the clients with daily living activities in the client's home. Our Respite Technicians are dedicated and compassionate. This opportunity is a Part Time position . Who we are: Neuropath Behavioral Healthcare provides Comprehensive Youth and Family Support Services to primary caregivers of children and teens with Developmental and Intellectual Disabilities, an opportunity for rest and relief, while engaging youth in therapeutic age -appropriate activities. Duties/Responsibilities: • Provides one -on -one care to youth and young adults when primary care giver is not available. • Ensure the safety and well -being of the client. • Gives simple emotional and psychological support to the client and other members of the household and establishes a relationship with client and family • Aids with daily living, including personal care such as ambulation and personal hygiene assistance. Prepares and maintains records of client progress and services performed, reporting changes in client condition to manager or supervisor. • Actively promotes client's mental alertness through involvement in activities of interest • Performs housekeeping duties such as cooking, cleaning, washing clothes and dishes, and running errands. Cares for individuals and families during periods of incapacitation, family disruption, and convalescence; providing companionship, personal care, and help in adjusting to new lifestyles. • Instructs or advises clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care. • Attends in -service training as required by regulation • Adheres to all Agency administrative and clinical policies and procedure • Participates in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services. Requirements Skills/Abilities: • Must possess a strong service orientation, including active listening, critical thinking skills, and close monitoring of clients. • Minimum of three references required • Must have an automobile and a valid driver's license • Must have proof of car insurance • Pass a criminal background check including fingerprinting Education and Experience: • High school diploma or equivalent required. • More than two years or experience preferred. Physical: • Prolonged periods of standing, bending and lifting. • Must be able to lift up to 50 pounds at times.
    $44k-76k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Technical support representative job in Woodbridge, NJ

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $64k-90k yearly est. 9d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Toms River, NJ?

The average technical support representative in Toms River, NJ earns between $26,000 and $58,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Toms River, NJ

$39,000
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