Technical support representative jobs in Towson, MD

Values-driven MSP with a strong presence in the Baltimore, Washington metro areas, and expanding into Texas. Since 1988, our company has built its success on a culture of “Xcellence” - fostering trust, collaboration, and innovation while investing in your professional growth and technical development. We're seeking a Systems Administrator / Senior Service Desk Engineer to join our Columbia-based Managed Services team. If you thrive in a fast-paced environment and enjoy solving complex issues around Microsoft 365, Azure, Intune, and networking, this is the opportunity for you. You'll begin on the Service Desk handling escalated tickets (~10/day) with a clear path to advance into our Escalation and Project teams. Key Responsibilities: Troubleshoot Azure, Microsoft 365, Intune, and related cloud services with deep technical understanding Manage Entra ID (Azure AD) accounts, access, and Intune policies and compliance Support mail flow, Exchange Online, SharePoint, Teams, and Teams Voice (bonus) Work with networking technologies such as SonicWall firewalls, switches, routers, and wireless controllers Troubleshoot DNS, subnetting, NAT, SMTP, RDP, SSL, and network traffic issues Support line-of-business applications, especially in engineering/design (AutoCAD experience a plus) Configure hardware and set up workstations, laptops, mobile devices, and peripherals Proactively identify and communicate trends and root causes to improve processes and reduce recurring issues Requirements: 3-5+ years hands-on experience in an MSP environment (MSP experience required) Strong skills in Microsoft 365, Azure, Entra ID, Intune, SharePoint, and Teams Solid networking fundamentals; Network+ certification preferred Experience supporting business applications, ideally in construction, engineering, or design sectors Work Environment: Based in Columbia, MD Full onsite during ramp-up, transitioning to hybrid (2-3 days onsite weekly) Occasional onsite client visits Compensation & Benefits: Competitive salary: $60K-$85K Certification reimbursement and paid training programs Bi-annual performance bonuses 100% company-paid health, dental, and vision insurance Generous PTO 401(k) plan with company match

MARYLAND GENERAL ASSEMBLY DEPARTMENT OF LEGISLATIVE SERVICES RECRUITMENT NOTICE Technical Support Analyst Information Technology Office (ITO) Office of Operations and Support Services (OOSS) Salary: $58,000 - $70,000 based on experience and qualifications. Application Deadline: December 23, 2025 Team Member Benefits: Click Here to Learn More Principal Duties: Provide technical assistance and support for issues related to computer systems, software, and hardware Perform annual hardware and software upgrades in a team environment and independently Identify technical problems with local area networks and wireless connections Effectively troubleshoot local and network printers Diagnose, troubleshoot, and resolve technical issues in person, over the phone, or remotely in a timely manner. Utilize Help Desk Management Application to track calls, tickets, and inventory Lift, unpack, pickup standard desktops, laptops, printers, and associated hardware and deliver to DLS offices within the complex Assist with special projects as needed Qualifications: Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology related field required 4 years of experience working on technical support related principal duties listed above may be substituted for education requirement Excellent communication and customer service skills necessary to assist non-technical users with computer systems and applications Working knowledge of Microsoft Windows 11 and Microsoft Office 365 CompTIA A+ certification preferred; if not, must complete within one year of hire date Available to work overtime as required to meet legislative deadlines To Apply: Email Resume and Cover Letter to ********************* and include code 11-25. The cover letter should state the reasons for interest in the position, any relevant experience, and availability to begin work.

Job Title: Help Desk Analyst/Project Coordinator Duration: 12 months contract Payrate: $22.60/hour on W2 *****(Need only W2 and Local Candidates in Washington, DC ||| No C2C)***** Job Description: • Provides project coordination and help desk support to volunteers on operation systems. • Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets. • Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant. • Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program. • Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings. • In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses. • Bachelor's Degree is required. • At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials. • Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created. • Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline. • Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.

Responsibilities: Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required. Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices Provide secondary on-site support and knowledge transfer to the centralized helpdesk team Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Qualifications: 2 years of desktop and/or deskside support experience Exposure to Active Directory a plus but not required Experience with a ticketing system such as ServiceNow, Remedy, etc. General network knowledge to address connectivity issues Exceptional customer service and communication skills

The Level 2 Service Desk Technician provides advanced technical support, ensures timely resolution of escalated incidents, and contributes to the continuous improvement of IT systems, workflows, and user experience. This role supports both onsite and enterprise help desk operations, with a focus on consistent execution, strong communication, and ownership of complex issues through resolution. Key Responsibilities Advanced Troubleshooting & Incident Resolution Resolve escalated incidents involving hardware, OS, applications, AV, networking, and identity-related issues Diagnose recurring problems and recommend long-term corrective actions Review routing accuracy, correct mis-assigned tickets, and maintain ticket hygiene Apply triage discipline to ensure fast and accurate resolution Conference Room & AV Support Monitor and maintain AV systems using Teams Rooms Pro and Logitech Sync Respond to AV-related incidents and ensure rooms are meeting-ready Support major onsite events and executive meetings as needed System & Workflow Validation Test and validate updates, configuration changes, and workflows before rollout Identify gaps in processes or routing and recommend improvements Support L3 with troubleshooting systemic issues and platform changes Cross-Functional Collaboration Work with HR, Finance, Training, and business owners on user lifecycle processes Escalate issues clearly and professionally, including vendor engagement when needed Participate in change management, communication, and deployment planning Documentation & Knowledge Management Document fixes, known issues, and procedures in the knowledge base Identify areas of tribal knowledge and convert them into standards Keep documentation accurate, current, and user-friendly Operational Excellence Participate in daily huddles and weekly operational reviews Track and report progress on tasks and recurring issues Support queue coverage and prioritize work based on business impact Maintain compliance with internal controls, security policies, and audit requirements Required Skills and Experience Technical 5-8 years of IT support experience, with at least 2 years in a Level 2 role Strong knowledge of Azure, Microsoft Entra, Microsoft 365, Teams, Exchange, Access Packages, SharePoint Administration and basic networking User account management for Enterprise business applications Familiarity with ServiceNow or other enterprise ITSM platforms Preferred Certs Comptia N+ Micorsoft Certification MS 900 +

Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget). About the Role The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Responsibilities Proactive management of all hardware and software assets. Planning, monitoring, and documentation of technology assets. Ensuring compliance with vendor licensing agreements and contractual obligations. Supporting the development of procurement strategies. Designing, implementing, and enhancing procedures for tracking company assets. Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Qualifications 3+ years of IT Asset Management experience required. 4-year college degree. Required Skills Strong knowledge of asset management processes and procedures. Excellent inventory and cost-management skills. Experience with various licensing models and a solid understanding of hardware contracts. Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff. Excellent communication and interpersonal skills. Strong attention to detail, organizational skills, and the ability to follow established processes. ITAM-specific capabilities such as software license management and hardware lifecycle governance.

Title: Lifecycle Refresh Technician Type : Fulltime Responsibilities: Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software. Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support. Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support. Experienced in the use of Active AD consoles and managing devices and categories Push security patches and policies utilizing tools. Work with the Tier-3/4 imaging team for image and re-image of the workstations. Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools. Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow. Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support. Provide excellent customer service. Provide VIP support as needed. Provide onsite support and require to be on site five (5) days a week. Qualifications: Bachelor's degree and 5 years of relevant experience. ITIL V4, Microsoft, Cloud, and workstation-related certifications. Possesses or ability to obtain a Public Trust clearance.

🚀 IT Support Technician (On-Site) - White Marsh, MD 💼 Collaborative Culture •📈 Long-Term Growth Wilmot Modular is growing - and we're looking for a people-first, tech-savvy, customer-obsessed IT Support Technician who thrives in an on-site, fast-moving, teamwork-driven environment. If you love helping people, communicating clearly, solving problems, and being part of a company where everyone supports each other… this might be your perfect fit . 💙 🌟 Why You'll Love Working Here: Wilmot is a company with a strong reputation for integrity, teamwork, and innovation. Here, you're not “just IT” - you're a trusted partner who keeps the operation running and supports employees across every department. 💬 People-focused culture: you'll collaborate daily and build strong internal relationships 🤲 Everyone helps everyone: a place where supporting teammates is appreciated 📅 Long-term mindset: we want someone who's looking to grow with us for years 🚀 Innovation encouraged: bring your ideas, strategies, and process improvements 🖥️ What You'll Do (Day-to-Day): You'll be the go-to on-site IT resource supporting our White Marsh HQ: 🔧 Provide front-line support for desktops, laptops, printers & networking 👋 Support onboarding/offboarding (hardware setup, accounts, A/V support, etc.) 🌐 Troubleshoot internet, email, Microsoft 365, business apps & device issues 📦 Maintain IT asset inventory + assist with equipment moves & changes 🎥 Support A/V systems for meetings & events 📋 Assist Customer Service, Operations, Project Management & Sales 🔍 Follow compliance standards & uphold company core values 📌 Partner with leadership to manage priorities & workflows If you enjoy being hands-on, visible, and constantly interacting with people - you'll thrive here. 🙌 ✔️ What We're Looking For: We'd love to meet you if you're… ✨ Extremely communicative ✨ Personable, friendly, and helpful ✨ Happy to work fully on-site ✨ A natural problem-solver with strong follow-through ✨ Reliable, honest, organized & self-driven ✨ Comfortable crawling under desks, lifting up to 40 lbs & being physically active ✨ Interested in growing your IT career over time ✨ Open to working in a flexible, collaborative, family-like environment Technical Must-Haves: 1+ year of IT support experience (or equivalent demonstrated skills) Experience with Windows, basic networking & Microsoft 365 Strong troubleshooting abilities Comfortable assisting both technical & non-technical users Nice-to-Haves: Experience in construction, modular, or manufacturing environments Familiarity with ticketing systems & IT asset management CompTIA A+ or similar certification 💰 Compensation $38.46-$39.90/hr, with flexibility up to $40.86/hr Full benefits package 📍 Location & Schedule On-site in White Marsh, MD (no remote options) 7 AM - 4 PM Occasional overtime/weekends depending on business needs 🚀 Ready to Be the Go-To IT Hero at Wilmot Modular? If you're a communicative, helpful, people-loving IT professional who wants stability, growth, and a place where you can truly make an impact - we'd love to meet you. 👉 Apply now and join a team where your work really matters!

🚀 Ready to help shape the future of connected industry? Apply today and bring your technical expertise to a global leader in industrial communication and automation! This is a hybrid-style role based in York, PA. About HMS We shape the connected world! HMS Networks makes the world more connected, productive and sustainable. HMS industrial communication products enable millions of machines such as robots, drives and HVAC systems to get connected to software and systems - A necessity to meet the future demands for energy efficiency and sustainability. Position Summary The Technical Support Engineer plays a key role in helping customers successfully connect, configure, and operate our solutions. In this customer-facing technical role, you will troubleshoot issues, analyze system behavior, and provide clear, actionable guidance that strengthens customer confidence in HMS. You'll own case resolution from initial contact through closure and collaborate with senior technical experts when deeper investigation or advanced problem-solving is required. This role directly contributes to our mission of making the world more connected, productive, and sustainable. Essential Job Functions Customer support including fault replication, software/hardware troubleshooting and configuration. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Uses technical expertise using standard operating and diagnostic protocols to resolve complex system issues. Identifies, documents, and escalates customer issues as appropriate. Monitors and tracks all support tickets, provides call/email status updates at regular intervals and communicates status to customers. Provides subject matter expertise to customers in the specified product area. Uses strong written and interpersonal skills to convey technical information to customers in understandable terms. Has the ability to manage customer relationships, expectations, and problem resolution. Maintains a professional demeanor when faced with difficult situations. The successful candidate will have a can-do attitude combined with strong customer support skills and ability to manage diverse projects. Minimum Requirements Associate degree in Electrical Engineering Technology, Computer Information Systems, Electronics/Engineering Technology, or a related technical field, OR Equivalent combination of education and hands-on experience. Demonstrates oral and written communication skills to effectively interface with all levels of management and staff, customers and outside business contacts. Attention to detail and accurate recordkeeping abilities are a must. Must have a basic understanding of Microsoft Office applications. Proficiency with English language both written and verbal communication. Preferred Qualifications Previous experience troubleshooting electronic equipment Previous experience using Zendesk or a similar system for ticket tracking. Additional language skills in Spanish, French, Portuguese a plus. Knowledge of or experience with industrial automation systems including Panel Meters, PLCs, drives, HMI, I/O, instrumentation, sensors, basic TCP/IP network skills, and other devices used in industrial control systems Travel As needed 5% About You You're someone who loves digging into technical challenges and turning confusion into clarity. You get energy from helping customers and pride yourself on staying calm, professional, and solutions focused even when the pressure is high. You enjoy being the person others rely on to troubleshoot, explain complex concepts in simple terms, and guide them toward success. You're curious, hands on, and eager to keep learning, whether that means exploring new technologies, improving your troubleshooting skills, or diving deeper into industrial automation. You ask smart questions, document what you learn, and collaborate well with teammates when problems require a deeper level of expertise. Most importantly, you take ownership. You follow through, communicate proactively, and treat every customer interaction as an opportunity to build trust and confidence in HMS. HMS Networks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HMS Networks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD! What We Offer Enjoy our many benefits and incentives including: Affordable Medical/Dental/Vision plans Flexible Spending AccountGenerous Paid Time OffWhole Health & Wellness Reimbursement ProgramProfessional development and training opportunities100% Vested Retirement Plan w/ up to 6% MatchHoliday Pay (9) Paid Personal Growth HoursPaid Time Off for Mental HealthCompany Paid Life InsuranceSpontaneous & Longevity BonusesLoan Forgiveness Program EligibilityEmployee Assistance Program (EAP) & Tobacco Cessation Program For more details about our benefits, visit our website! About the Position We have an opening for a Supportive Housing Associate at our Swing Lane Apartments in Medford, Oregon. The Supportive Housing Associate motivates adults with serious mental illness to participate in a variety of skills training and other treatment activities. Primary responsibilities include facilitating access to community resources and assisting tenants with health care arrangements, housing applications, move-in arrangements, medication administration, money management, symptom monitoring, and housekeeping. The Supportive Housing Associate encourages socialization, self-help, communication, and gives daily support for problem solving. This Supportive Housing Associate position requires that you demonstrate empathy and active listening. In addition, you will receive crisis de-escalation training, which requires performing various physical, hands-on maneuvers and techniques. If you have experience working as a Qualified Mental Health Associate (QMHA), Direct Support Professional (DSP), Residential Assistant (RA), Residential Counselor, Skills Trainer, or Caregiving for a client with behavioral health needs, then the Supportive Housing Associate position may be a great fit for you! Work Schedule: Saturday 8:00am - 12:00am (16 hour shift, sleep onsite) & Sunday 8:00am - 5:00pm (Part Time, Day & Overnight). An additional $75 bonus will be included on the nights that you sleep on-site. What You'll Make $22.00 - $23.75 per hour DOE/Credentials. An additional $3.00 per hour night shift differential will apply during the work hours of 10:00pm - 6:00am. Additional 5% Language Differential offered for Bilingual or Multilingual candidates (Spanish/English desired). About the Program Swing Lane offers shared units of affordable Supportive Housing to Jackson Care Connect Members living with a mental illness. Varying levels of support are provided based upon need. ColumbiaCare Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. What You'll Need Must be eligible for Qualified Mental Health Associate (QMHA) registration. Eligibility requires 1 out of 3 Criteria below: Bachelor's degree in Behavioral Science: Psychology, Counseling, Social Work, Human Development, or related field; OR minimum three (3) years of verifiable behavioral health experience working with individuals with behavioral health needs in a supervised setting; OR equivalent combination of behavioral science education in addition to satisfactory supplemental behavioral health experience and training If not already registered as a QMHA through the Mental Health & Addiction Certification Board of Oregon (MHACBO), we will assist you in registering within 7 days of hire. Vocational Training Program: Employees in the optional Vocational Training Program will have additional training expectations to meet the requirements for QMHA testing. Driving is an essential function of this position. Successful applicants must provide a valid driver's license from their state of residence or obtain and submit one within 30 days of hire, maintain a safe driving record, and have the ability to pass a DHS criminal background check. This position requires the ability to frequently talk, listen, use hands and fingers, reach, stand, walk, sit, bend, stoop, climb stairs, as well as lift, carry, push, and pull up to 40 pounds . It may require the ability to occasionally use ladders, squat/kneel, and perform other physical tasks as applicable. In addition, you must successfully complete crisis de-escalation and CPR trainings, which require performing various physical, hands-on maneuvers and techniques and may require an individual to lift and transfer clients. We recognize that expertise can arise from diverse experiences. If you're passionate about our mission but unsure about meeting all qualifications, we encourage you to apply. For any questions about eligibility or the application process, please contact our HR department. About Us ColumbiaCare Services is a non-profit, behavioral health and Veteran's service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor the culture in our communities in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from different backgrounds and who will contribute to our mission, vision, and core values. We invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status and people with disabilities. Saturday 8:00am - 12:00am (16 hour shift, sleep onsite) & Sunday 8:00am - 5:00pm (Part Time, Day & Overnight). An additional $75 bonus will be included on the nights that you sleep on-site. Compensation details: 22-23.75 Hourly Wage PIa0749aa3b7c8-30***********1

Redda Group has been retained to hire an experienced ERP Support Specialist to strengthen and optimize a growing organization's Prophet21 ERP environment. This role is perfect for someone who enjoys troubleshooting, improving systems, and supporting users across the business. What You'll Take Ownership Of Serve as the go-to resource for Prophet21 ERP support Manage user access, permissions, and system controls Diagnose and resolve ERP issues while triaging tickets effectively Lead user training and build clear documentation Monitor system performance, audits, and data integrity Support ERP updates, patches, workflows, customizations, and integrations Contribute to development using C# and SQL. Build reports, dashboards, and data extracts Spot opportunities for automation and process improvement Collaborate with IT teams, vendors, and third-party integration partners What Makes You a Great Fit Bachelor's degree in IT, Computer Science, Business, or related field 2-3 years of experience with C#, SQL, .NET Hands-on experience with an ERP system (Prophet21 preferred) Background working with IT ticketing systems Strong understanding of business processes & ERP workflows Clear, effective communication with both technical and non-technical users Strong analytical mindset and ability to juggle multiple priorities Why This Role Matters You'll be central to improving system efficiency, reducing operational friction, and ensuring teams across the company have the tools and support they need to succeed. Your impact will be felt immediately and continuously. Ready to Explore This Opportunity? Apply now

Primary Worksite location: York, PA As a Technical Service Representative, you will represent PPG onsite at customer locations ensuring our Industrial Coatings customers' satisfaction by providing outstanding customer service. Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. Be self-directed and support both the customer and PPG goals. Participate on Continuous Improvement Team and problem resolution meetings with Operations and Management. Specialized training is provided to those who meet the qualifications of the role. You will report to the Technical Service Manager and will be primarily onsite in York, PA Benefits: PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits. Responsibilities: Support the ongoing PPG activities at PPG facilities as well as onsite at customer production facilities at various locations and communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner. Ensure accurate reporting to the customer and coatings team. Communicate with PPG Technical and Account Management, direction of the PPG on site team activity, and to promote EH&S. Provide resolution to customer inquiries, application process monitoring, mix-room guidance, and hands-on support; followed by a daily trip report. Support sales to implement commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement. Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non-technical personnel to satisfy customer requirements. Qualifications: HS Diploma, GED, or Equivalent. 5+ years' experience in Electrocoat, wet paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience. Good experience with, paint mixing, paint application, or similar experience is ideal. Good computer skills Experience providing detailed troubleshooting and resolutions to users. Experience interpreting and responding to customer questions and requests. Strong technical troubleshooting and problem-solving skills. Ability to work well alone and within a team environment to solve ever-changing challenges. Travel to customer site locations locally and regionally. #LI-Remote About us: Here at PPG we make it happen, and we seek candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Tier 2 On Call Support to join our dynamic team in the Ft. Meade, MD area. Responsibilities: We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly. Experience with or knowledge of: Online and telephone customer support Public Key Infrastructure (PKI) Attribute Based Access Control (ABAC) Entitlements Management LDAP directories SQL and basic database querying abilities RESTful services Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow) Linux operating systems Ability to: Analyze system applications and perform troubleshooting. Understand and communicate complex software systems. Modify Confluence pages and write technical documentation to support customers. Assist with educating/training customers on software capabilities. Assist with understanding and defining customer needs. Work independently Requirements: Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline. Seven (7) years experience as a System Engineer in programs or contracts of similar scope, type and complexity. Active TS/SCI w/ FSP Work Schedule: Staff will be assigned to one of five teams that provide 24x7x365 coverage. The shifts rotate over 10 weeks in five 2-week periods as follows. Day and Mid shifts are 12 hours (5am-5pm, 5pm-5am), Straights are M-F (8 hours per day). Shift differential is available for the Mid shift (the differential is TBD). Period 1 - Mids - 4 on, 3 off, 3 on, 4 off Period 2 - Days - 3 on, 4 off, 4 on, 3 off Period 3 - Days - 3 off, 4 on, 4 off, 3 on T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $130,000 - $170,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, accounts and applications, and third-party products support. This position is based at our Bethesda, MD headquarters office; the schedule is Monday through Friday from 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays. Responsibilities Serve as a customer advocate and interact with internal teams to solve issues Inform customers of critical issues and system updates Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service Record customer interactions and resolutions in a case management system Qualifications 3+ years of experience in a technical support call center supporting hardware/firmware and UI applications Fluency in English, with Spanish and/or French a plus Physical Access Control Systems (PACS) installation or maintenance is highly preferred Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices Interest in cloud technology, SaaS, IoT Passionate about delivering exceptional service Ability to thrive in a team environment Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up skills Strong verbal and written communication skills Formal technical (IT or Electronic Security) certifications or training preferred CEU-qualified certifications in electronic security are a plus CSEIP certification is a plus The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Location: LINTHICUM,MD 21090 Duration: 12 months with possible extension should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Candidates should have valid driver's license and reliable transportation to travel to various local sites(on request only if client wants ) Qualifications share your resume asap Additional Information For more information, Please contact shubham 973-295-459*5

Akira Technologies is seeking skilled and responsive Help Desk Support Specialists to provide first-level technical assistance to staff. Due to the fast-paced nature of the work environment, staff members require immediate support when reaching out for technical help. This role demands well-trained professionals with strong analytical and communication skills to resolve workstation, peripheral, and general IT-related issues efficiently. This is an onsite role supporting a government client in Washington, DC. Ideal candidate must have an experience working in a fast-paced environment, with at least a Public Trust clearance. Job Responsibilities Provide real-time technical support via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues. Support Windows Server, Windows Desktop, Mac OS clients, MS Exchange, MS Office, and network communications. Maintain accurate documentation of support requests and resolutions. Assist with setup and maintenance of workstations, printers, mobile devices, and other peripherals. Escalate complex issues to higher-level support teams when necessary. Deliver excellent customer service and maintain professionalism in all interactions. Ensure compliance with organizational IT policies and procedures. Minimum Qualifications Bachelor's degree in a related field; or 3+ years of relevant experience in hardware and software problem resolution. Technical proficiency in: Windows Server and Desktop environments Mac OS clients Microsoft Exchange and Office Suite Network communications and troubleshooting Completion of customer service skills training. Strong interpersonal and oral communication skills. At least a Public Trust Clearance Salary Range: $50,000 to $85,000 Akira's pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. General Description of Benefits Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement. Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees. About Akira Technologies Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers. Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software. This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions. Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction. The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users. Duties and Responsibilities Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence. Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs. Software support functions include, but are not limited to, troubleshooting applications standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors. Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration. Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges. Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units. Assist with projects such as hardware or software upgrades, office moves, and special events. Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors. Maintain accurate records of user requests and incidents in the IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $72,000 - $90,000 if located in Washington DC Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: Bachelor's degree or equivalent work experience A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including: Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow Experience supporting Windows-based computers, including Microsoft Windows 10/11 Experience supporting iOS, Android and MDM solutions Experience working with vendors on support cases Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications PowerAutomate/PowerShell/Python scripting Experience with RPA tools, Microsoft Graph and Microsoft PowerApps Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1