IT Support Specialist I/II
Technical support representative job in San Francisco, CA
About the Firm
Sideman & Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results.
The Role
We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3-5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment.
Key Responsibilities
Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network).
Troubleshoot, document, and resolve incidents in a timely and professional manner.
Configure and maintain workstations, laptops, and mobile devices.
Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools).
Assist with network and security support, including:
Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues.
Supporting endpoint and data security measures and ensuring adherence to firm policies.
Helping implement system updates and patches under IT direction.
Participate in system rollouts, upgrades, and security initiatives.
Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance.
Uphold data security and confidentiality standards.
Required Qualifications
Possess a Bachelor's Degree in IT or related field with certifications/training to supplement
3-5 years of desktop/help desk support experience, preferably in a law firm or professional services environment.
Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems.
Familiarity with document management systems (e.g., iManage, NetDocuments).
Solid understanding of networks, PCs, printers, and common peripherals.
Strong troubleshooting, communication, and client service skills.
Ability to manage competing priorities in a deadline-driven environment.
Preferred Skills (Our “Unicorn” Wish List)
Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly.
Experience providing technical training (one-on-one, small group, or classroom).
Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references).
Ability to troubleshoot complex document issues and support users on best practices.
Experience creating user guides, quick reference materials, or training documentation.
Familiarity with Microsoft Active Directory and Exchange Administration.
Exposure to Mobile Device Management tools (e.g., Intune, MobileIron).
Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting.
Soft Skills & Attributes
Ability to take on projects or tasks with clear instruction, then own the work and outcome.
Confidence to ask questions and seek clarification when needed.
Willingness to provide backup support to other IT team members in whatever ways are most helpful.
Strong teamwork orientation combined with a professional demeanor.
Appetite to learn and a drive to progressively expand technical knowledge.
Patience, adaptability, and a service mindset when working with attorneys and staff at all levels.
What We Offer
Competitive salary and comprehensive benefits.
Professional growth opportunities in both technical support and training.
A collaborative, team-oriented environment where technology is critical to client service.
Hybrid work schedule
Salary range is $105k to $115k
Help Desk Technician
Technical support representative job in San Francisco, CA
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
End User Support Specialist
Technical support representative job in Sacramento, CA
Title: RFTP 322 - Endpoint Support Technician_100% ONSITE - SMUD
Duration: 12+ months
Client: SMUD
Rate: As per Market/your expectations
SCOPE OF WORK:
SMUD is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.
Deliverables include, but are not limited to:
• Work on-site at SMUD office locations
• Occasionally drive personal vehicle between SMUD office locations
• Provide Technology Support for Windows 11 Lifecycle
• Perform computer user data and software inventory services
• Perform lifecycle replacement computer services
• Provide computer technical hardware & software assistance
• Perform user, hardware, software inventory services
Perform conference room technical support services
• Perform committee and board meeting technical support
• Complete assigned tasks in Ticketing System
• Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
The contractors(s) will be responsible for:
• Maintaining client support during SMUD business hours.
• Ensuring assigned tickets in SMUD's ticketing system are processed and completed.
Mandatory Requirements
• Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
• Must have provided technical support in the last 3 years.
• Must have experience in troubleshooting and working with Windows 11
Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain
• Must have a minimum of 2 years of experience with Windows operating systems and user profile support
• Must have a minimum of 2 years of imaging experience.
• Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
• Must have OS & Computer Hardware Lifecycle Replacement
• Must have accessibility to a vehicle to fulfil travel requirements between SMUD's Headquarters and SMUD's East Campus location; both are in Sacramento, 7.4 miles apart.
Desirable Qualifications
• CompTIA Technician
• ServiceNow experience
• Software Installs experience
• Experience with diagnoses, research and resolve computer software issues
Assumptions
• Contractors must have reliable internet, work exclusively within the United States.
• This is a 100% ONSITE Task. The Contractor will work Monday through Friday, with an 8-hr shift between 6:00 AM - 5:00 PM (PST) flexible.
• SMUD Training - SMUD Staff will train the initial start-up contractor(s) on the required job functions. Contractor Training - Provide training to contract staff that will be working on support contract. Training is to be provided in a train-the-trainer approach accompanied by full documentation of all processes and procedures of the support contract.
• For the occasional use of candidate's personal vehicle, mileage to be reimbursed by SMUD at standard mileage rate.
• The resource working on this task will have strong communication, written and collaboration skills. 2
Physical Duties - Ability to lift to 50lbs
QUESTION
Describe a technical support position you have been involved with in the last 3 years. What were your key responsibilities? (1-page maximum)
Describe your experience supporting desktops, laptops, tablets in an enterprise domain. Please include experiences with Windows operating systems and user profile support. (1-page maximum)
Endpoint Support Technician
Technical support representative job in Sacramento, CA
Endpoint Support Technicians experience
Experience troubleshooting Windows 11 in an enterprise environment
Experience supporting desktops, laptops, and tablets within a domain environment
Imaging experience (SCCM, MDT, Clonezilla, Autopilot, etc.).
Must have reliable access to a personal vehicle for onsite travel (mileage reimbursed).
ENDPOINT SUPPORT TECHNICIAN
Technical support representative job in Sacramento, CA
HI
We are looking for
ENDPOINT SUPPORT TECHNICIAN OR SYSTEM SUPPORT TECHNICIAN OR IT SUPPORT TECHNICIAN
12+ Months
Onsite-100%
Sacramento, CA
Should have experience in
IT Platform Services and for the 2025 Windows 11 Lifecycle Support
For More Details feel free to reach
Thanks
Bennedick Sakayaraj
Team Lead -US IT Recruitment
Email - ******************************
ENDPOINT SUPPORT TECHNICIAN - 100% ONSITE
Technical support representative job in Sacramento, CA
Sacramento, California
Contract
Mandatory Requirements
• Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
• Must have provided technical support in the last 3 years.
• Must have experience in troubleshooting and working with Windows 11
• Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain
• Must have a minimum of 2 years of experience with Windows operating systems and user profile support
• Must have a minimum of 2 years of imaging experience.
• Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
• Must have OS & Computer Hardware Lifecycle Replacement
• Must have accessibility to a vehicle to fulfil travel requirements between client's Headquarters and client's East Campus location; both are in Sacramento, 7.4 miles apart.
Desirable Qualifications
• CompTIA Technician
• ServiceNow experience
• Software Installs experience
• Experience with diagnoses, research and resolve computer software issues
Entry Level Help Desk Associate
Technical support representative job in Pleasanton, CA
Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution.
We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience.
Title: Entry-Level Help Desk Associate
Location: 75% remote 25% Pleasanton California
Employment Type: Part-time/ Independent Contractor to start with the potential to be full time.
Primary Responsibilities
Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
Diagnose and troubleshoot hardware, software, and network issues.
Document and log all support interactions in the ticketing system.
Assist in setting up and maintaining workstations, laptops, and other equipment.
Stay updated on company systems, policies and procedures.
Position Requirements
Bachelor's degree in computer science, IT, or related field is desired but not required
Strong knowledge of IT security principles and best practices
Excellent verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to troubleshoot common technical problems.
Self-learner and ability to work in an agile and cross-functional environment
Strong interpersonal skills with the ability to positively work with others.
Eagerness to learn and adapt to new technologies
How to Apply:
*Upload updated Resume
* Fill out our Screening Questionnaire Form through the link below:
***********************************
PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.
IT Support Specialist
Technical support representative job in San Francisco, CA
Helpdesk support specialist
San Francisco, CA
Contract (Onsite)
pays around $35/hr - $42/hr
This client is looking to add a contractor to his team of 8. Their team is divided between helpdesk/desktop support people and the escalation to Sys admins and network engineers.
They will also be working on tasks such as configuring Laptops, handling equipment when it arrives.
Candidates must know:
JAMF - they are a 95% MAC shop
OKTA
Slack
JIRA
Google office suite
They also need someone to start ASAP. They would like to interview next week and have someone start on the following week.
Desktop Support Specialist
Technical support representative job in San Francisco, CA
Proficient in end-user devices, including the latest Windows OS desktop/laptops and MS Office; familiar with computer peripheral devices such as printers, hand-held scanners, document scanners, and cameras. Ability to troubleshoot and support basic network connectivity for workstations, printers, and wireless devices. Familiar in technical terminology with an understanding of the interrelationship of software, hardware, and network environments. Experience working in a hospital or clinical setting is preferred.
Ability to manage desktop deployment tasks such as maintaining inventory; track and plan deployments through ServiceNow tickets and/or MS Excel spreadsheets in the Cloud; prepare equipment for delivery by imaging, configuring, and labeling desktop and peripheral equipment, including installing software; deploy equipment to ergonomic standards; and maintain the cleanliness of the physical workspace.
This position collaborates with customers, vendors, and other IT teams and the technician must be proficient in customer service skills with excellent communication, both written and oral; be able to work well on a diverse team; and be self-motivated to do high-quality work.
Qualifications
2+ year of experience as a Deployment Tech, IT Support, Desktop Support, or a similar role.
Experience with imaging/re-imaging end user devices, specifically Windows devices
Experience in a medical, hospital, or healthcare setting.
Experience with ServiceNow or similar
Proficiency in MS Excel
Comfortable lifting/pushing/pulling 25lbs
IT Support Technician
Technical support representative job in Sacramento, CA
Sacramento, CA
Opportunity with a Managed Service Provider (MSP) that manages networks, computer systems, and vendors for our business clients throughout the US, but primarily in Northern California. The IT Support Technician will have a track record of understanding business desktop, server, cloud, and networking technologies, including Windows 11 workstations, Windows 2016-22 servers, advanced networking, and vendor-specific hardware and software
RESPONSIBILITIES:
Making the user experience the top priority
Working as a team to administer and maintain production servers and applications
Performing support of network routing, VLANs, Windows server, and Windows desktop administration and troubleshooting tasks
Acting as an escalation point for customer device outages and performance issues
Monitoring alert systems and taking appropriate action as per guidelines
Analyzing various messages in an event log to affect repairs
Receiving escalated service requests requiring an enhanced response
Training and mentoring other technicians
Member of the after-hours support team
REQUIREMENTS:
Four (4) years of experience in similar IT support positions
History of network and firewall administration (Cisco, Sophos, Sonicwall)
Strong network, cloud, server, and workstation troubleshooting knowledge
Excellent customer service skills (courteous, tactful, and professional demeanor)
Excellent written and verbal communication skills, with experience presenting to groups
Reliable work ethic
Desired Skills and Knowledge:
Windows server technologies
Microsoft 365 and Azure technologies
Active Directory and GPO administration
Network switch and firewall technologies
BENEFITS:
Flexible Vacation
Bonus Program
401k with Company Match
Medical (90%), Dental (100%), Vision (100%)
Life Insurance (100%)
AD&D (100%)
Aflac available
Sick Pay
Paid Holidays
Employee Recognition Platform
Anniversary Recognition Program
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req25-00882
IP Litigation Hard Tech Associate Attorney 21351 San Francisco
Technical support representative job in San Francisco, CA
Requirements
High performer with experience in intellectual property matters, including patent and/or trade secret litigation.
Undergraduate degree in computer science, electrical engineering, mathematics or physics (this is preferred).
Superior academic credentials in law and undergraduate coursework.
Strong work ethic, excellent leadership skills, and action-oriented interest in taking on increased levels of responsibility for client matters.
Outstanding research and analytical skills, excellent oral and written communication skills, and have sound legal and business knowledge in working on a broad spectrum of cases and counseling clients with respect to ongoing matters.
Admitted to the state bar in which you are practicing.
Summary
Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide.
Our sole focus on intellectual property enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge.
Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter.
We look forward to speaking with you, and learning more about what you are seeking in your next opportunity.
Confidentiality
At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients.
Opportunity Note
Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest.
#J-18808-Ljbffr
Information Technology Associate
Technical support representative job in San Francisco, CA
LHH has an exciting role with a client of ours in San Francisco who is seeking a full-time IT Associate to join their team in an on-site role.
We are seeking an Information Technology Associate to join our client's growing Technology team. This role will support our global workforce by delivering seamless, secure, and high-touch IT experiences. The ideal candidate thrives in a fast-paced environment, combines strong technical expertise with exceptional communication, and takes pride in delivering white-glove support for our employees and executives.
Salary & Benefits:
$120k to $150k annually
Discretionary bonus (up to 25%)
Medical, dental, and vision insurance
401(k) plan with employer match, fully vested immediately
24 days of PTO to start
Paid holidays aligned with the NYSE
$125 a month wellness stipend
Parenting support services
Fertility benefits
Qualifications:
Required: 5+ years of IT support or systems administration experience, preferably in financial services or fast-paced technical environments.
Required: Strong knowledge of Microsoft 365 administration and Hybrid Azure AD.
Required: Hands-on experience with Intune for Windows and mobile device management.
Required: Experience administering Jamf and providing advanced mac OS support in enterprise settings.
Required: Familiarity with enterprise security platforms such as Mimecast, Netskope, and endpoint protection tools.
Required: Skilled in supporting Zoom, Slack, and mobile devices (iOS/Android).
Required: Practical experience with IT Asset Management systems (e.g., Snipe-IT, ServiceNow, or equivalent), including lifecycle management, compliance, and reporting.
Required: Demonstrated success executing onboarding/offboarding workflows, ensuring seamless employee experience and compliance with security requirements
Required: Knowledge of networking fundamentals, including Wi-Fi, VPN, and cloud security principles.
Required: Strong interpersonal and communication skills with the ability to support executives and senior stakeholders.
Ability to manage competing priorities and thrive in a fast-paced, high-touch environment.
Willingness to provide after-hours and weekend on-call support when needed.
Curious and adaptive mindset, with a willingness to learn new technologies and leverage automation/AI to streamline workflows.
Bachelor's degree preferred, or equivalent professional experience.
Very Nice to have: prior VC/Wealth Management/Financial Services background
Responsibilities:
Deliver responsive, high-quality IT support for employees in-office and remote, ensuring issues are resolved with minimal disruption.
Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, and compliance features.
Manage Hybrid Azure AD user/device lifecycle, conditional access policies, and identity governance.
Support endpoint management across Intune (Windows, iOS, Android) and Jamf (mac OS)
Provide frontline administration and troubleshooting across collaboration stack (Slack, Zoom, mobile device management, and endpoint security).
Support and configure enterprise security platforms including Mimecast (email security) and Netskope (CASB/SASE).
Execute end-to-end employee onboarding and offboarding processes: account provisioning/deprovisioning, device preparation/collection, access management, and ensuring smooth Day 1/Last Day experiences.
Administer IT Asset Management processes, including procurement, imaging, inventory tracking, warranty management, and decommissioning of endpoints and peripherals.
Partner with IT peers and business teams to deliver new solutions, improve processes, and ensure an outstanding employee experience
Participate in IT projects, including system upgrades, integrations, and automation initiatives.
Provide after-hours and weekend on-call support as part of a global IT rotation.
Communicate effectively with all levels of the organization, setting expectations clearly and providing proactive updates.
Uphold white-glove service standard, ensuring empathy, professionalism, and precision in every interaction.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Enterprise Frontline Support
Technical support representative job in San Francisco, CA
Jotform is a bootstrapped San Francisco-based SaaS company with over 35 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes - from small businesses to enterprises.
Released in 2018, Jotform Enterprise helps multiuser organizations automate workflows and business processes as well as collect internal and/or external data in a structured manner. We believe paperwork shouldn't slow anyone down so we're dedicated to making online data and payment collection as seamless as possible.
We are looking for Enterprise Frontline Support Representatives in San Francisco for our rapidly growing customer base.
These are full-time, in-office opportunities with benefits.
ABOUT THE ROLE
This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As an Enterprise Frontline Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices.
The key objectives of this role include, but are not limited to:
Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction
Utilize our support ticketing system; respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion
Provide accurate and timely support by documenting all issues and resolutions
Maintain communications with customers during the problem resolution process
Act as a Customer-facing subject matter expert
What Do You Need to Be Successful?
Solid HTML / CSS background is needed to help customers in building and designing forms
Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds
You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms
A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds
Track record of supporting customers with a SaaS or IaaS product is preferred
English fluency is required
ABOUT YOU
Customer facing skills combined with excellent verbal and written communication skills
Ability to work with little to no supervision
Open to criticism and a team player
Adaptable , flexible and commercially aware
Excellent organizational skills with the ability to prioritize and manage
Compensation, Perks & Benefits
Base pay range: $60K to $85K. Exact compensation may vary based on skills and experience
Company paid Commuter Benefits
Employer-sponsored medical, dental, vision, AD&D, and LTD insurance
401(k) with 4% company match
FSA
10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year
Professional development stipend after one year of employment
OUR PROCESS
We'll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and have to prioritize who we speak to.
We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform!
Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Jotform values your privacy. You can find more information regarding our applicant privacy notice here: **********************************************
Applicants must be authorized to work lawfully in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Technical Support Engineer
Technical support representative job in San Francisco, CA
San Francisco
There is no sponsorship available. No agencies or C2C. Please do not submit candidates
Our client, a global managed services provider supporting over 250 firms in the banking and finance sector, is looking for a Technical Support Engineer to join their onsite team in San Francisco.
You'll play a key role in ensuring the smooth operation of their trading platforms and technology infrastructure, helping non-technical users keep critical systems running flawlessly.
Training will involved a fully cover 3 week trip to Ireland, so a passport is required.
What You'll Do:
Provide onsite technical support to clients in a professional, efficient manner
Troubleshoot and resolve technical issues, escalating complex problems when needed
Implement system enhancements and upgrades to improve performance and stability
Carry out routine maintenance, including software updates and configuration changes
What You'll Bring:
Bachelor's degree in Computer Science, IT, or a related field
1+ year's experience in a technical support role
Background working a similar role
Ideally in the financial service industry but this is flexible
Excellent communication and interpersonal skills
Experience with Microsoft 365, endpoint management, device deployment, and Azure (a big plus!)
Someone who has passion outside of work. Think sports, music, hiking, art etc
To speak in confidence about this opportunity please contact apply via the link
IT Support Engineer
Technical support representative job in San Francisco, CA
Global Security Vendor
San Francisco, California
$85,000 - $95,000 + Bonus & Great Package
This Global Security Vendor is a category leader and due to thier expansion plans require an IT Operations Engineer in thier IT department to support the needs of global end users and departments while helping to implement IT solutions that enable the company's growth. You'll interact daily with end users and support the evolving needs of a fast-growing organization. You must have experience in a senior desktop engineer or systems administrator position to apply for this position.
In this role you will:
Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners.
Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce.
Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time.
Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity.
Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management.
Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides.
Assist with MDM policy administration, software deployment, and support for mac OS and Windows laptops.
Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot.
Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues).
Handle laptop imaging, patching, and mobile device management (iOS/Android) support.
Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly.
Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness.
Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date.
Communicate effectively and professionally with end users, customers, vendors, and other IT personnel.
Maintain physical and logical security accounts for assigned systems.
Monitor and resolve incidents related to systems, networks (e.g., VPN), and security.
This role does require coming onsite regularly into the HQ located in San Francisco.
To be successful in this opportunity, you will have:
Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment.
Strong prioritization, troubleshooting, and critical thinking skills are essential.
Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune).
Proven experience supporting mac OS environments.
Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows.
Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions.
Strong customer service orientation and attention to detail, providing a “white-glove” support experience.
Enjoys problem-solving and working in a dynamic, fast-changing environment.
Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar).
Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus).
Experience working in a regulated environment with strong confidentiality and data privacy standards.
Good understanding of and adherence to InfoSec guidelines and principles.
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Customer Service Rep
Technical support representative job in Oakland, CA
Temporary Retail Sales Associate
every Saturday - Schedule: 10:30 a.m. - 5:00 p.m.
Salary = $29.91 per hour
Duties and Responsibilities
Greet and welcome visitors; offer helpful directions to a variety of offerings.
Match offerings to the interests and needs of our guests to sell admission and program tickets, memberships, and merchandise through multiple electronic point-of-sale systems.
Offer personalized welcoming experiences that promote belonging and empower participation and connection.
Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systems
Serve as an advocate for the visitor while simultaneously promoting the welfare of the museum; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museum
Serve as greeter, event check-in person, ticket-taker, and/or usher at museum-sponsored or private event programs
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Technical support representative job in Saint Helena, CA
Agriculture Customer Service Rep (On-site at St. Helena) Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
“We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.”
Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multitask and prioritize assignments? If so, we want to hear from YOU! This is an in person role based at our office.
General Purpose and Scope of Position:
This position provides administrative clerical support and is a team member in the interactions and interface between customers, the field sales team, and operations support to ensure excellent service and overall customer satisfaction. It also provides clerical assistance in order processing and inventory management.
Key Skills and Abilities Include:ALL High School Diploma or equivalent
Proficiency with computers to an intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided
Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
Bilingual in English and Spanish required
Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
Mobility to move freely across uneven terrain both indoors and outdoors safely
Key Personal Attributes Include:
Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
Reads, writes, and speaks the English language fluently
Specific Responsibilities and Key Deliverables Include:
Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
Responds to customer sales inquiries in a timely, accurate, and appropriate manner
As part of the support team, document and process product use recommendations as required
Utilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
Submit and code bills and invoices to our AP department for payment.
Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs. Order product as required.
Conduct monthly inventory cycle counts and annual full inventory reconciliations.
Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files.
Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
Supports Sales and/or Operations Manager as requested
Our Commitment to Diversity & Inclusion:
Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.
Wilbur-Ellis is a company you can be proud to call your employer
Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.
Wilbur-Ellis is for and about people
Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
Wilbur-Ellis invests in the industry's best workforce
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
Job category: General Administration and Other
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Technical support representative job in Sausalito, CA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Help Desk Technician
Technical support representative job in Hayward, CA
Salary Range:$26.50 To $31.25 Hourly
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office
Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
Enterprise Frontline Support
Technical support representative job in Santa Rosa, CA
Jotform is a bootstrapped San Francisco-based SaaS company with over 35 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes - from small businesses to enterprises.
Released in 2018, Jotform Enterprise helps multiuser organizations automate workflows and business processes as well as collect internal and/or external data in a structured manner. We believe paperwork shouldn't slow anyone down so we're dedicated to making online data and payment collection as seamless as possible.
We are looking for Enterprise Frontline Support Representatives in San Francisco for our rapidly growing customer base.
These are full-time, in-office opportunities with benefits.
ABOUT THE ROLE
This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As an Enterprise Frontline Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices.
The key objectives of this role include, but are not limited to:
Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction
Utilize our support ticketing system; respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion
Provide accurate and timely support by documenting all issues and resolutions
Maintain communications with customers during the problem resolution process
Act as a Customer-facing subject matter expert
What Do You Need to Be Successful?
Solid HTML / CSS background is needed to help customers in building and designing forms
Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds
You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms
A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds
Track record of supporting customers with a SaaS or IaaS product is preferred
English fluency is required
ABOUT YOU
Customer facing skills combined with excellent verbal and written communication skills
Ability to work with little to no supervision
Open to criticism and a team player
Adaptable , flexible and commercially aware
Excellent organizational skills with the ability to prioritize and manage
Compensation, Perks & Benefits
Base pay range: $60K to $85K. Exact compensation may vary based on skills and experience
Company paid Commuter Benefits
Employer-sponsored medical, dental, vision, AD&D, and LTD insurance
401(k) with 4% company match
FSA
10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year
Professional development stipend after one year of employment
OUR PROCESS
We'll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and have to prioritize who we speak to.
We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform!
Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Jotform values your privacy. You can find more information regarding our applicant privacy notice here: **********************************************
Applicants must be authorized to work lawfully in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.