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What is a technical support senior engineer and how to become one
A technical support senior engineer provides technical guidance to customers or clients. They have extensive knowledge of various software, hardware, and networking systems. Their primary duties include troubleshooting technical issues and providing solutions to customers. They also manage and mentor junior technical support staff, ensuring customer satisfaction, and maintaining documentation of technical processes. A technical support senior engineer must possess communication skills, problem-solving, and the ability to work independently or as part of a team.
What general advice would you give to a technical support senior engineer?
Maryam Farahani
Engineering Instructor, Bakersfield College
Avg. Salary $107,429
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 14.97%
Black or African American 8.57%
Hispanic or Latino 14.97%
Unknown 5.29%
White 55.79%
Genderfemale 13.29%
male 86.71%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a technical support senior engineer?
Pros
Opportunity for career growth
High earning potential
Flexibility in work schedule
Job security
Opportunity for remote work
Cons
Long hours and on-call availability
High-pressure job environment
Demanding workload and tight deadlines
Potential for burnout due to high stress levels and workload
Limited opportunities for advancement beyond technical support roles
Technical support senior engineer career paths
Key steps to become a technical support senior engineer
Explore technical support senior engineer education requirements
Start to develop specific technical support senior engineer skills
Skills Percentages Java 6.76% Linux 6.14% Customer Service 4.81% Azure 4.68% Customer Satisfaction 4.66% Complete relevant technical support senior engineer training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technical support senior engineers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical support senior engineer based on U.S. Bureau of Labor Statistics data and data from real technical support senior engineer resumes.Research technical support senior engineer duties and responsibilities
- Manage releases of all front-end applications to Citrix farm.
- Investigate, reproduce and troubleshoot all escalate issues and manage them until resolution.
- Manage and lead client-server performance cases by analyzing database performance and metrics that includes hardware and network relate performance analysis.
- Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
Get technical support senior engineer experience
Generally, it takes 1-2 years to become a technical support senior engineer. The most common roles before becoming a technical support senior engineer include technical support engineer, systems administrator team lead and technical support specialist.Prepare your technical support senior engineer resume
When your background is strong enough, you can start writing your technical support senior engineer resume.
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Apply for technical support senior engineer jobs
Now it's time to start searching for a technical support senior engineer job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first technical support senior engineer job
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Average technical support senior engineer salary
The average technical support senior engineer salary in the United States is $107,429 per year or $52 per hour. Technical support senior engineer salaries range between $82,000 and $140,000 per year.
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Updated January 8, 2025
