Technical Support Senior Engineer Careers

A technical support senior engineer is called by an organization when there is any hitch with the technical system. Essentially, they are charge of all things technology related. This means that they monitor everything from software issues to hardware trouble. They also handle pretty much all problems related to network and IT in their firm.

A technical support senior engineer may work in many various industries. However, they function best in companies where IT is an integral part of their job. Potential candidates must have the skills and experience in fixing technical problems to work as a senior technical support engineer.

There is more than meets the eye when it comes to being a technical support senior engineer. For example, did you know that they make an average of $46.16 an hour? That's $96,018 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Senior Engineer Do

There are certain skills that many technical support senior engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

When it comes to the most important skills required to be a technical support senior engineer, we found that a lot of resumes listed 13.5% of technical support senior engineers included customer service, while 6.0% of resumes included linux, and 5.4% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support senior engineer job title. But what industry to start with? Most technical support senior engineers actually find jobs in the technology and telecommunication industries.

How To Become a Technical Support Senior Engineer

If you're interested in becoming a technical support senior engineer, one of the first things to consider is how much education you need. We've determined that 63.7% of technical support senior engineers have a bachelor's degree. In terms of higher education levels, we found that 10.0% of technical support senior engineers have master's degrees. Even though most technical support senior engineers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support senior engineer. When we researched the most common majors for a technical support senior engineer, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support senior engineer resumes include master's degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a technical support senior engineer. In fact, many technical support senior engineer jobs require experience in a role such as technical support engineer. Meanwhile, many technical support senior engineers also have previous career experience in roles such as systems administrator or technical support specialist.

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Average Salary
$96,018
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
120,939
Job Openings

Technical Support Senior Engineer Career Paths

Top Careers Before Technical Support Senior Engineer

Top Careers After Technical Support Senior Engineer

Technical Support Senior Engineer Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Technical Support Senior Engineer

Technical Support Senior Engineers in America make an average salary of $96,018 per year or $46 per hour. The top 10 percent makes over $120,000 per year, while the bottom 10 percent under $76,000 per year.
Average Salary
$96,018
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Best Paying Cities For Technical Support Senior Engineers

City
ascdesc
Average Salarydesc
Daly City, CA
Salary Range100k - 132k$116k$115,639
Seattle, WA
Salary Range93k - 124k$108k$108,076
Parsippany-Troy Hills, NJ
Salary Range87k - 119k$102k$102,188
Hillsboro, OR
Salary Range84k - 112k$97k$97,385
New York, NY
Salary Range81k - 111k$95k$95,311
Reston, VA
Salary Range80k - 112k$95k$94,983
Needham, MA
Salary Range78k - 105k$91k$90,998
Austin, TX
Salary Range74k - 99k$86k$86,231
Bethesda, MD
Salary Range72k - 101k$86k$86,001
Raleigh, NC
Salary Range71k - 100k$85k$84,934
Broomfield, CO
Salary Range68k - 101k$84k$83,610
Atlanta, GA
Salary Range69k - 99k$83k$82,978
Orlando, FL
Salary Range65k - 92k$78k$77,771
Phoenix, AZ
Salary Range66k - 90k$78k$77,696
Chicago, IL
Salary Range65k - 92k$78k$77,681
La Vergne, TN
Salary Range60k - 87k$73k$72,838
$60k
$132k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Senior Technical Support Engineer
Vmware
08/05/2021
$73,25408/05/2021
SR Engineer, Technical Support (Enterprise Solutions Delivery)
T-Mobile
08/04/2021
$50,00008/04/2021
Technical Support Engineer Senior
Vmware, Inc.
08/04/2021
$59,00008/04/2021
Senior Premier Technical Support Engineer-AEM
Adobe Inc.
08/02/2021
$92,40008/02/2021
Senior Engineer/IT Support (Education Industry)
Robert Half
08/02/2021
$70,00008/02/2021
See More Recent Salaries

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Technical Support Senior Engineer Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Technical Support Senior Engineer. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Technical Support Senior Engineer Resume

At Zippia, we went through countless Technical Support Senior Engineer resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Technical Support Senior Engineer Resume Examples And Templates

Technical Support Senior Engineer Demographics

Gender

male

81.7 %

female

14.0 %

unknown

4.3 %

Ethnicity

White

61.1 %

Asian

14.4 %

Hispanic or Latino

13.6 %

Foreign Languages Spoken

Spanish

28.3 %

French

13.3 %

Carrier

11.7 %
Show More Technical Support Senior Engineer Demographics

Technical Support Senior Engineer Education

Majors

Business
10.6 %

Degrees

Bachelors

63.7 %

Associate

21.0 %

Masters

10.0 %

Top Colleges for Technical Support Senior Engineers

1. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503

2. Massachusetts Institute of Technology

Cambridge, MA • Private

In-State Tuition
$51,832
Enrollment
4,550

3. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

4. Purdue University

West Lafayette, IN • Private

In-State Tuition
$9,992
Enrollment
33,495

5. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

6. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

7. California State Polytechnic University, Pomona

Pomona, CA • Private

In-State Tuition
$7,353
Enrollment
24,841

8. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

9. Minnesota State University - Mankato

Mankato, MN • Private

In-State Tuition
$8,184
Enrollment
11,675

10. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835
Show More Technical Support Senior Engineer Education Requirements

Online Courses For Technical Support Senior Engineer That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.3
(664)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
3.9
(411)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Technical Support Senior Engineer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.5% of technical support senior engineers listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Technical Support Senior Engineer

Some places are better than others when it comes to starting a career as a technical support senior engineer. The best states for people in this position are Delaware, California, Washington, and New Jersey. Technical support senior engineers make the most in Delaware with an average salary of $109,815. Whereas in California and Washington, they would average $109,540 and $106,777, respectively. While technical support senior engineers would only make an average of $102,808 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Technical Support Senior Engineer Jobs:
2,080
Highest 10% Earn:
$140,000
Location Quotient:
1.29
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Technical Support Senior Engineer Jobs:
8,875
Highest 10% Earn:
$144,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Technical Support Senior Engineer Jobs:
284
Highest 10% Earn:
$149,000
Location Quotient:
1.02
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Technical Support Senior Engineers

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Top Technical Support Senior Engineer Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ technical support senior engineers and discovered their number of technical support senior engineer opportunities and average salary. Through our research, we concluded that Raytheon Company was the best, especially with an average salary of $90,339. Informatica follows up with an average salary of $108,051, and then comes Oracle with an average of $105,849. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a technical support senior engineer. The employers include Dell, VMware, and Genesys

1. Raytheon Company
4.7
Avg. Salary: 
$90,339
Technical Support Senior Engineers Hired: 
101+
2. Informatica
4.8
Avg. Salary: 
$108,051
Technical Support Senior Engineers Hired: 
90+
3. Oracle
4.8
Avg. Salary: 
$105,849
Technical Support Senior Engineers Hired: 
79+
4. ServiceNow
4.7
Avg. Salary: 
$96,774
Technical Support Senior Engineers Hired: 
72+
5. T-Mobile US
4.5
Avg. Salary: 
$99,609
Technical Support Senior Engineers Hired: 
71+
6. IBM
4.8
Avg. Salary: 
$89,909
Technical Support Senior Engineers Hired: 
37+

Technical Support Senior Engineer Videos

Updated August 18, 2021