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Technical support senior engineer education requirements

Updated January 8, 2025
4 min read

There are several educational requirements to become a technical support senior engineer. Technical support senior engineers usually study electrical engineering, computer science, or business. 64% of technical support senior engineers hold a bachelor's degree, and 21% hold an associate degree. We analyzed 2,408 real technical support senior engineer resumes to see exactly what technical support senior engineer education sections show.

The most common colleges for technical support senior engineers are the University of Phoenix and the University of Phoenix.

There are also many online technical support senior engineer courses to help get the education required to be a technical support senior engineer.

There are certain technical support senior engineer certifications that you should consider. These technical support senior engineer certifications include Network 5 Certification and Master Certified Electronics Technician (CETma).

What education do you need to become a technical support senior engineer?

What degree do you need to be a technical support senior engineer?

The most common degree for technical support senior engineers is bachelor's degree, with 64% of technical support senior engineers earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 10%.
  • Bachelor's, 64%
  • Associate, 21%
  • Master's, 10%
  • Diploma, 2%
  • Other Degrees, 3%

What should I major in to become a technical support senior engineer?

You should major in electrical engineering to become a technical support senior engineer. 21% of technical support senior engineers major in electrical engineering. Other common majors for a technical support senior engineer include computer science and business.

Most common colleges for technical support senior engineers

Technical support senior engineers often get their degrees at University of Phoenix, DeVry University, and Northeastern University. Here are the most common colleges for technical support senior engineers in the US based on their resumes.
Technical support senior engineer common collegePercentages
University of Phoenix16.29%
DeVry University13.64%
Northeastern University9.47%
San Jose State University9.09%
University of Massachusetts Boston6.44%

Best majors for technical support senior engineers

Best colleges for technical support senior engineers

The best colleges for technical support senior engineers are Stanford University, Northwestern University, and Vanderbilt University.

A technical support senior engineer with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for technical support senior engineers. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become technical support senior engineers.

1. California State University - Long Beach

Long Beach, CA • Private

In-state tuition

$6,798

Enrollment

31,503

2. Massachusetts Institute of Technology

Cambridge, MA • Private

In-state tuition

$51,832

Enrollment

4,550

3. Stanford University

Stanford, CA • Private

In-state tuition

$51,354

Enrollment

7,083

4. Purdue University

West Lafayette, IN • Private

In-state tuition

$9,992

Enrollment

33,495

5. Harvard University

Cambridge, MA • Private

In-state tuition

$50,420

Enrollment

7,582

6. Duke University

Durham, NC • Private

In-state tuition

$55,695

Enrollment

6,596

7. California State Polytechnic University, Pomona

Pomona, CA • Private

In-state tuition

$7,353

Enrollment

24,841

8. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

9. Minnesota State University - Mankato

Mankato, MN • Private

In-state tuition

$8,184

Enrollment

11,675

10. Western Carolina University

Cullowhee, NC • Private

In-state tuition

$3,926

Enrollment

9,835

20 best online courses for technical support senior engineers

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1. Introduction to Technical Support

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3. IT Support Technical Skills Bootcamp

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4. IT Support Technical Skills Helpdesk

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Hands-on Technical skills for IT Support Learners...

5. IBM IT Support

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6. Healthcare IT Support

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Dive into the realm of network support with the Network Support Fundamentals course. This online course is meticulously designed to introduce you to the essential skills needed for supporting enterprise networks - one of the most in-demand skill sets in the digital landscape. By the end of this course you will be able to explain network security basics, monitor network performance, and provide essential professional support. Ideal for beginners aiming for an entry-level IT career or current IT...

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12. Basic Computer Course - Windows 7/10 - IT & Desktop Support

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20. Zendesk for Customer Service Agents Training Course

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Top 10 most affordable universities for technical support senior engineers

The most affordable schools for technical support senior engineers are California State University - Long Beach, california state university - bakersfield, and brigham young university.

If the best universities for technical support senior engineers are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for technical support senior engineers.

1. California State University - Long Beach

Long Beach, CA • Private

In-state tuition

$6,798

Cost of attendance

18,306

2. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

3. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

4. California State University - Los Angeles

Los Angeles, CA • Private

In-state tuition

$6,749

Cost of attendance

14,823

5. University of Puerto Rico - Mayaguez

Mayaguez, PR • Private

In-state tuition

$4,094

Cost of attendance

14,302

6. New Mexico Institute of Mining and Technology

Socorro, NM • Private

In-state tuition

$7,770

Cost of attendance

21,244

7. California State University - Fullerton

Fullerton, CA • Private

In-state tuition

$6,886

Cost of attendance

17,645

8. California State Polytechnic University, Pomona

Pomona, CA • Private

In-state tuition

$7,353

Cost of attendance

21,302

9. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

10. Purdue University

West Lafayette, IN • Private

In-state tuition

$9,992

Cost of attendance

22,430

Top 10 hardest universities to get into for technical support senior engineers

The hardest universities for technical support senior engineers to get into are Stanford University, Northwestern University, and Vanderbilt University.

Some great schools for technical support senior engineers are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for technical support senior engineers based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. Stanford University

Stanford, CA • Private

Admissions rate

4%

SAT average

1,497

2. Northwestern University

Evanston, IL • Private

Admissions rate

8%

SAT average

1,508

3. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

4. Harvard University

Cambridge, MA • Private

Admissions rate

5%

SAT average

1,520

5. Duke University

Durham, NC • Private

Admissions rate

9%

SAT average

1,516

6. Carnegie Mellon University

Pittsburgh, PA • Private

Admissions rate

17%

SAT average

1,507

7. Washington University in St Louis

Saint Louis, MO • Private

Admissions rate

15%

SAT average

1,506

8. California Institute of Technology

Pasadena, CA • Private

Admissions rate

7%

SAT average

1,566

9. Tufts University

Medford, MA • Private

Admissions rate

15%

SAT average

1,461

10. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

8%

SAT average

1,492

Top 10 easy-to-apply-to universities for technical support senior engineers

The easiest schools for technical support senior engineers to get into are Oregon Institute of Technology, capitol technology university, and pennsylvania state university - altoona.

Some schools are much easier to get into. If you want to start your career as a technical support senior engineer without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for technical support senior engineers.

1. Oregon Institute of Technology

Klamath Falls, OR • Private

Admissions rate

96%

SAT average

1,139

2. Capitol Technology University

Laurel, MD • Private

Admissions rate

69%

SAT average

1,070

3. Pennsylvania State University - Altoona

Altoona, PA • Private

Admissions rate

91%

SAT average

1,094

4. Sonoma State University

Rohnert Park, CA • Private

Admissions rate

90%

SAT average

1,072

5. San Francisco State University

San Francisco, CA • Private

Admissions rate

72%

SAT average

1,054

6. Saint Cloud State University

Saint Cloud, MN • Private

Admissions rate

86%

SAT average

1,086

7. Nyack College

New York, NY • Private

Admissions rate

98%

SAT average

999

8. Texas A&M University - Kingsville

Kingsville, TX • Private

Admissions rate

89%

SAT average

1,035

9. Cleveland State University

Cleveland, OH • Private

Admissions rate

88%

SAT average

1,111

10. Barry University

Miami, FL • Private

Admissions rate

91%

SAT average

1,006

Average technical support senior engineer salary by education level

Technical support senior engineers with a Master's degree earn more than those without, at $125,346 annually. With a Doctorate degree, technical support senior engineers earn a median annual income of $120,564 compared to $111,464 for technical support senior engineers with an Bachelor's degree.
Technical support senior engineer education levelTechnical support senior engineer salary
Master's Degree$125,346
High School Diploma or Less$101,628
Bachelor's Degree$111,464
Doctorate Degree$120,564
Some College/ Associate Degree$103,486

Technical support senior engineer education FAQs

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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