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Technical support senior engineer skills for your resume and career

15 technical support senior engineer skills for your resume and career
1. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Coded and implemented Java based support utilities.
- Provided Perl, Java program with SDK/SOAP API samples utilized Eclipse tool to solve the customers' issues.
2. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Support customers on multiple platforms including Windows Server 2008 R2, Windows 7, Server 2003/XP and Linux Ubuntu 10.4.
- Assisted in the creation of documentation and official procedure for troubleshooting complex hardware and Linux OS/ Kernel level issues.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Promoted to Senior Support engineer due to demonstrated ability to provide top-notch customer service in high-pressure situations.
- Provided on-site customer service, isolating product issues and managing engineering staff for timely resolution.
4. Azure
- Utilized SQL and C# to manipulate and manage data within a COSMOS / Azure infrastructure for troubleshooting and data retention
- Handled issues related to Azure Networking components.
5. Customer Satisfaction
- Manage customer issues by effectively focusing resources to quickly resolve problems and escalating any unresolved issues quickly to ensure customer satisfaction.
- Affected overall customer satisfaction by championing the role of documentation; worked with documentation lead to establish initial product guides.
6. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Investigated, reproduced and troubleshoot all escalated issues and managed them until resolution.
- Developed advance system knowledge to troubleshoot robotic, laser and optical sub-systems.
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- Managed and diffused highly charged customer issues, providing timely resolutions, identifying and acknowledging severity of business impact.
- Coordinate with product development and engineering to identify root cause and provide appropriate solutions to critical customer issues.
8. Ruby
Ruby is a high-level programming language, versatile in its uses and tools. It might be used to design either programs and software which can be applied and used on a number of devices, other programs, and platforms. The fact that it is a high-level programming language means that it is easier to use than low-level languages, in that it automises parts of the program building process and uses natural language for some of its elements.
- Implement open source Ruby Rails web application for customer-facing status pages.
9. Unix
UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.
- Assisted in the development and implementation of a training program in basic UNIX System Administration including database and application administration.
- Support functions included expertise of UNIX based workstations, TDM multiplexing communication processors.
10. VMware
- Reproduced and performed troubleshooting on customer reported issues in simulated VMWare environments.
- Participated in a team that created a Disaster Recovery Environment for TSE's in our VMWare ESX server environment.
11. Switches
- Configure all new Cisco Routers and Switches to current code standards for Air Products before they are sent to sites.
- Performed REGEN in-house extraction of the existing database, reformatting of the data to the new version of the switches.
12. TCP/IP
- Supplied technical expertise including the installation of DHCP, WINS, DNS, TCP/IP, IIS and remote access servers.
- Provide training, programming, TCP/IP packet capture, logs analysis, and troubleshooting; serve as escalation point.
13. Post Sales
- Post Sales Technical Support for MRV's Opti-Switch/Lambda Driver/Fiber Driver/Term-server Product lines.
- Post sales support-shell scripting as required for server management and monitoring.
14. Problem Resolution
A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.
- Provide analysis and problem resolution to customers through ability to comprehend complex issues regarding software and individual processes.
- Maintained a closed loop communication style assuring all appropriate individuals are notified of problem resolution status.
15. Database
A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.
- Prepared Root Cause Analysis reports for escalated system performance issues and implemented recommendations for server and database SQL query performance tuning.
- Manage and lead client-server performance cases by analyzing database performance and metrics that includes hardware and network related performance analysis.
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What skills help Technical Support Senior Engineers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What type of skills will young technical support senior engineers need?
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.
What technical skills for a technical support senior engineer stand out to employers?
Computer Engineering Chair, Grand Valley State University
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
What soft skills should all technical support senior engineers possess?
Robert Vinaja Ph.D.
Assistant Professor of Computer Information Systems, Texas A&M University San Antonio
-Attention to detail.
-Problem-solving and analytical skills.
List of technical support senior engineer skills to add to your resume
The most important skills for a technical support senior engineer resume and required skills for a technical support senior engineer to have include:
- Java
- Linux
- Customer Service
- Azure
- Customer Satisfaction
- Troubleshoot
- Customer Issues
- Ruby
- Unix
- VMware
- Switches
- TCP/IP
- Post Sales
- Problem Resolution
- Database
- DNS
- VPN
- Virtualization
- Ethernet
- Technical Issues
- Solaris
- Provide Technical Assistance
- Salesforce
- Customer Support
- JavaScript
- Samba
- QA
- OS
- Technical Problems
- XML
- CRM
- SAN
- Product Issues
- Network Troubleshooting
- Debugging
- RF
- Product Support
- Technical Assistance
- Cloud Computing
- Mac
- Technical Expertise
- Windows Server
- Technical Documentation
- Test Equipment
- Knowledge Base Articles
- SQL Server
- IIS
Updated January 8, 2025