Behind every technical team-be it in IT, engineering, or maintenance-there is a technical support services manager overseeing it all. They are responsible for ensuring that all jobs are done on time, all of the team's goals are met, and every operational process is as efficient as it can be.
Other responsibilities of a technical support services manager typically include monitoring physical inventory levels, providing input in certain business processes, training staff, and cascading business objectives to their team. As a first-level manager, a technical support services manager is someone who has great leadership skills, is an excellent communicator, and has a proactive attitude towards work.
When hiring for a technical support services manager position, most employers look for a candidate with a bachelor's degree in business, computer science, IT, or other relevant major. However, some employers may hire a candidate with only a high school diploma. Furthermore, at least one to two years of experience in a supervisory role or related area is a huge advantage.
As a first-level manager, one working in this position can earn around $35.61 an hour or $74,079 a year.
There is more than meets the eye when it comes to being a technical support services manager. For example, did you know that they make an average of $41.66 an hour? That's $86,652 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many technical support services managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a technical support services manager, we found that a lot of resumes listed 14.5% of technical support services managers included customer service, while 8.0% of resumes included support services, and 5.6% of resumes included project management. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support services manager job title. But what industry to start with? Most technical support services managers actually find jobs in the technology and manufacturing industries.
If you're interested in becoming a technical support services manager, one of the first things to consider is how much education you need. We've determined that 40.2% of technical support services managers have a bachelor's degree. In terms of higher education levels, we found that 6.5% of technical support services managers have master's degrees. Even though some technical support services managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a technical support services manager. When we researched the most common majors for a technical support services manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support services manager resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a technical support services manager. In fact, many technical support services manager jobs require experience in a role such as customer service representative. Meanwhile, many technical support services managers also have previous career experience in roles such as cashier or technical support specialist.