Find The Best Technical Support Services Manager Jobs For You

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Average Salary
$86,652
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
71,542
Job Openings

Technical Support Services Manager Careers

Behind every technical team-be it in IT, engineering, or maintenance-there is a technical support services manager overseeing it all. They are responsible for ensuring that all jobs are done on time, all of the team's goals are met, and every operational process is as efficient as it can be.

Other responsibilities of a technical support services manager typically include monitoring physical inventory levels, providing input in certain business processes, training staff, and cascading business objectives to their team. As a first-level manager, a technical support services manager is someone who has great leadership skills, is an excellent communicator, and has a proactive attitude towards work.

When hiring for a technical support services manager position, most employers look for a candidate with a bachelor's degree in business, computer science, IT, or other relevant major. However, some employers may hire a candidate with only a high school diploma. Furthermore, at least one to two years of experience in a supervisory role or related area is a huge advantage.

As a first-level manager, one working in this position can earn around $35.61 an hour or $74,079 a year.

There is more than meets the eye when it comes to being a technical support services manager. For example, did you know that they make an average of $41.66 an hour? That's $86,652 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Services Manager Do

There are certain skills that many technical support services managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a technical support services manager, we found that a lot of resumes listed 14.5% of technical support services managers included customer service, while 8.0% of resumes included support services, and 5.6% of resumes included project management. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support services manager job title. But what industry to start with? Most technical support services managers actually find jobs in the technology and manufacturing industries.

How To Become a Technical Support Services Manager

If you're interested in becoming a technical support services manager, one of the first things to consider is how much education you need. We've determined that 40.2% of technical support services managers have a bachelor's degree. In terms of higher education levels, we found that 6.5% of technical support services managers have master's degrees. Even though some technical support services managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support services manager. When we researched the most common majors for a technical support services manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support services manager resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a technical support services manager. In fact, many technical support services manager jobs require experience in a role such as customer service representative. Meanwhile, many technical support services managers also have previous career experience in roles such as cashier or technical support specialist.

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Average Salary
$86,652
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
71,542
Job Openings

Technical Support Services Manager Career Paths

Top Careers Before Technical Support Services Manager

Cashier
11.9 %

Top Careers After Technical Support Services Manager

Cashier
8.2 %

Technical Support Services Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Technical Support Services Manager

Technical Support Services Managers in America make an average salary of $86,652 per year or $42 per hour. The top 10 percent makes over $118,000 per year, while the bottom 10 percent under $63,000 per year.
Average Salary
$86,652
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
Los Angeles, CA
Salary Range72k - 120k$93k$93,061
Boston, MA
Salary Range71k - 108k$88k$87,977
Renton, WA
Salary Range65k - 109k$85k$84,520
Atlanta, GA
Salary Range55k - 98k$74k$74,324
$55k
$120k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Technical Support Print Services
Technical Support Print Services
Randstad
Randstad
05/20/2021
05/20/2021
$37,56605/20/2021
$37,566
Technical Support Print Services
Technical Support Print Services
Randstad
Randstad
05/20/2021
05/20/2021
$37,56605/20/2021
$37,566
Manager, Technical Support and Services
Manager, Technical Support and Services
Pearson
Pearson
03/22/2021
03/22/2021
$80,00003/22/2021
$80,000
Manager, Technical Support and Services
Manager, Technical Support and Services
Pearson
Pearson
03/22/2021
03/22/2021
$80,00003/22/2021
$80,000
Manager, Technical Support and Services
Manager, Technical Support and Services
Pearson
Pearson
03/22/2021
03/22/2021
$80,00003/22/2021
$80,000
See More Recent Salaries

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Use Zippia's Salary Calculator to see how your pay matches up.

Technical Support Services Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Technical Support Services Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Technical Support Services Manager Resume

At Zippia, we went through countless Technical Support Services Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Technical Support Services Manager Demographics

Gender

male

66.0 %

female

28.7 %

unknown

5.3 %

Ethnicity

White

62.6 %

Hispanic or Latino

14.6 %

Asian

9.8 %

Foreign Languages Spoken

Spanish

54.8 %

French

8.1 %

Portuguese

4.8 %
See More Demographics

Technical Support Services Manager Education

Degrees

Bachelors

40.2 %

Associate

21.3 %

Certificate

19.9 %

Top Colleges for Technical Support Services Managers

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Public

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info

Online Courses For Technical Support Services Manager That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(537)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.2
(367)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

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Top Skills For a Technical Support Services Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.5% of technical support services managers listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Technical Support Services Manager

Some places are better than others when it comes to starting a career as a technical support services manager. The best states for people in this position are Delaware, California, New York, and Massachusetts. Technical support services managers make the most in Delaware with an average salary of $105,754. Whereas in California and New York, they would average $94,790 and $93,561, respectively. While technical support services managers would only make an average of $88,257 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Technical Support Services Manager Jobs:
544
Highest 10% Earn:
$161,000
Location Quotient:
1.34
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Technical Support Services Manager Jobs:
3,664
Highest 10% Earn:
$144,000
Location Quotient:
1.18
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Technical Support Services Manager Jobs:
292
Highest 10% Earn:
$166,000
Location Quotient:
0.96
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Technical Support Services Manager Employers

1. AT&T
4.7
Avg. Salary: 
$98,878
Technical Support Services Managers Hired: 
41+
2. Xerox
4.7
Avg. Salary: 
$102,838
Technical Support Services Managers Hired: 
25+
3. Verizon Communications
4.7
Avg. Salary: 
$98,906
Technical Support Services Managers Hired: 
25+
4. Sprint
4.5
Avg. Salary: 
$97,605
Technical Support Services Managers Hired: 
24+
5. Comcast
4.6
Avg. Salary: 
$97,597
Technical Support Services Managers Hired: 
22+
6. IBM
4.8
Avg. Salary: 
$83,206
Technical Support Services Managers Hired: 
20+

Technical Support Services Manager Videos

Updated October 2, 2020