Technical Support Services Manager

Technical Support Services Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 2,062 Technical Support Services Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Technical Support Services Manager Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Technical Support Services Manager Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Technical Support Services Manager CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand technical support services manager skills. Below we have listed the top skills for a technical support services manager : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Technical Support Services Manager
Source:Zippia.com
See All Technical Support Services Manager Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Technical Support Manager

  • Implemented education improvement plan for Level 1 & 2 Support teams, model specific certifications on many widely supported OEM Printers/Systems.
  • Developed long term relationships and list of approved vendors with SLA's to measure performance.
  • Award recognition by Dell and clientele evaluations for service excellence from FY10 thru FY12 with recurring client requests for private handling.
  • Performed post-resolution follow-ups to help requests.
  • Frequent contact with customers for troubleshooting and requirements gathering for computer imaging and deployment.

Example # 2

Network Administrator

  • Worked with WinXP, Win7, Windows Server [ ] SCCM 2012, MS Active Directory, and Wise Packaging Studio.
  • Run diagnostics testing to detect and isolate machine malfunctions and take appropriate corrective action.
  • Assist SatCom technicians with test and setup.
  • Regulated the documentation and application of solution for SIPRNET KG-175B infrastructure upgrade.
  • Configured, tested, and implemented 802.1x port-security Cisco VOIP phone administration.

Example # 3

Computer Technician

  • Install and or repair computers, laptops, including Apple and Microsoft.
  • Diagnose and troubleshoot computers and laptops on- and off-site Inventory and supply management
  • Repaired customers' desktops and laptops in a timely manner in-store or on-site of customers' homes or business.
  • Researched and engaged in troubleshooting to accurately diagnose IT issues and concerns.
  • Perform PC diagnostics and troubleshooting for hardware, software and network connectivity issues.

Example # 4

Technical Support Services Manager

  • Rest Email and Internet Password.
  • Answer multiple calls daily from Verizon Fios customers concerning their data, voice, and/or television services on their account.
  • Help customers set up Actiontec routers in their home or business.
  • trouble shooting customer problems relating to telephone,internet,cable box
  • Assisted Verizon Fios customers with their technical support issues in a high-volume inbound call center.

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Write your work experience section in a way that embraces your technical support services manager skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from technical support services manager resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As a technical support services manager, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Technical Support Services Managers have a 4-year degree as the highest education level.
Overwhelmingly, those applying to technical support services manager positions majored in Business. Some of the other common majors that appear on technical support services manager resumes include Computer Science, Computer Information Systems, and Information Technology.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Technical Support Services Manager Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Technical Support Services Managers. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Technical Support Services Managers to learn more.

Average Employee Salary
$71,000
$47,000
Min 10%
$71,000
Median 50%
$108,000
Max 90%