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Top 50 Technical Support Services Manager Skills

Below we've compiled a list of the most important skills for a Technical Support Services Manager. We ranked the top skills based on the percentage of Technical Support Services Manager resumes they appeared on. For example, 13.7% of Technical Support Services Manager resumes contained Customer Service as a skill. Let's find out what skills a Technical Support Services Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Technical Support Services Manager:

1. Customer Service

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high Demand
Here's how Customer Service is used in Technical Support Services Manager jobs:
  • Managed all hiring and termination activities of the customer service and Technical Support representatives.
  • Helped a team of customer service representatives to increase service center profitability.
  • Maintained high level customer service interaction within a high traffic retail environment.
  • Provided excellent customer service in an inbound call center environment.
  • Generated operating manuals for customer service and technical support.
  • Provide quality telephone, email and web support with a high degree of customer service, technical expertise and timeliness.
  • Developed and delivered training to the call center and instilled a customer service philosophy with all employees.
  • Respond to and attempt to resolve customer service and tech support issues via phone.
  • Meet & Exceeded department goals and call monitoring surveys while providing Superior Customer Service.
  • Implemented solutions in Customer Service, Collections and Fraud environments at multiple sites.
  • Completed monthly schedule for technical support and bi-weekly schedule for customer service.
  • Assisted customers with customer service related issues regarding their cell phones.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Cleaned, zoning, restocked, moved pallets, Customer Service
  • Managed both the Technical Support and Customer Service departments.
  • Provide customer service and support.
  • Supervised 15 - 20 customer service and technical support representatives, monitoring incoming calls to secure representatives professionalism and knowledge.
  • Earned multiple awards and recognition for top customer service practices companywide.
  • General customer service Investigated and resolved issues by using all available tools, processes and resources.
  • Utilize customer service skills to take complex inbound calls to help clients with computer issues.

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2. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Technical Support Services Manager jobs:
  • Research solutions in order to automate/expedite repair and/or replace defective computer hardware.
  • Provided assistance with computer hardware, computer software, printing, program installation, word processing, email and operating systems.
  • Achieved a service level of same business day completion on all computer hardware repairs for our employees and executives.
  • Investigate, assess and resolve computer hardware and software related troubles on Road Runner trouble calls.
  • Acted as point of contact for computer hardware problems, as well as network emergencies.
  • Configured computer hardware, software and performed scheduled maintenance to include board updates.
  • Installed computer hardware and software to the Computer Paradise's customers.
  • Install and repair computer hardware.
  • Level 1) Responsibilities include: Customer Service, technical support for networking components and computer hardware and software support.

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3. Technical Support

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high Demand
Here's how Technical Support is used in Technical Support Services Manager jobs:
  • Provide technical support for the implementation and operation of decision support systems and communications network.
  • Established European repair facilities, providing efficient field service technical support resulting new product purchase.
  • Provide Technical Support of company's engineering application software to internal and external clients.
  • Managed recruitment, training and supervise technical support representatives and service delivery agents.
  • Performed field service duties then established Technical Support Department.
  • Resolve escalated issues regarding technical support or customer service.
  • Administered high-level technical support to AT&T customers Average 10 customer complaints a day, exceeding business productivity goals.
  • Managed and directed activities performed by internal technical support staff functions across the US Lotus development and corporate sites.
  • Provided senior technical support to both in-house staff and user departments for all systems utilized by the company.
  • Managed incoming technical support inquiry calls, emails and in person requests for support.
  • Provided technical support over the phone, online or by physically visiting the customer.
  • Managed the lead technical support team that handled all requests from our top-level clients.
  • Provided technical support and customer service for customers utilizing the RBTRS website via telephone.
  • Served as the Technical Support Lead: providing technical support for entire organization.
  • Lead technical support specialist for Republic Bank TRS tech support department.
  • Provided technical support for customers as needed.
  • Defined & designed the Technical Support eService's portal that will contain product/support information for customer self-serve functionality.
  • Maintain and analyze terminal servers, computer operations, technical support, systems analysis, company webpage, and programming.
  • Developed technical support strategy, policy, and procedures for service and support for a percutaneous ventricular assist device.
  • Provide customers with technical support on all of Schwab's retail software.

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1 Technical Support Jobs

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4. Desktop

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high Demand
Here's how Desktop is used in Technical Support Services Manager jobs:
  • Coordinate desktop installations and upgrades with various departments and computer lab managers.
  • Maintain desktop computers and provide PC/Laptop related technical support.
  • Set up and manage remote desktop connections for employees who require access to company files while away from the office.
  • Created, analyzed, reports to identify hardware eligible for refresh, desktops, laptops, phones and printers.
  • Recommended creation of Level II Desktop Support Tech position to improve overall efficiency of the Help Desk.
  • Trained and guided Level I Desktop Support Tech and minimized escalated requests to management by 95%.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Worked diligently to ensure all desktops and laptops were built according to corporate standards.
  • Install, configure, and troubleshoot desktop systems, workstations, and network issues.
  • Managed deployment of desktop PC's, telephones, cellphones, printers and peripherals.
  • Supervised 12 different employees and all desktop support services for locations.
  • Published desktops for Call Center employees, retail stores.
  • Maintain and support desktop computers.
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems.Install, uninstall and troubleshoot Microsoft and other desktop applications.
  • Engaged with faculty to provide student internships in computer networks, desktop support and server administration, and IT project support.
  • Support includes, software, hardware, and networking for desktops andlaptops,
  • Earned a reputation as the "go to team" for Operations, Desktop Support, Engineers, Product Managers etc.
  • Managed a team of 8 Customer and Technical Support Engineers supporting Mindjet's MindManager Applications on Web, Desktop and Mobile.
  • Supported Citrix XenApp for enterprise applications to reduce desktop supports workload and provide off campus access to secure systems.
  • Implemented electronic patch management and inventory for the 4,000 companywide desktop computers using the Altiris system.

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5. Remote Access

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high Demand
Here's how Remote Access is used in Technical Support Services Manager jobs:
  • Administered and monitored company's largest hospital installations through a combination of effective remote access and on-site service.
  • Assist customers via phone with remote access with email and application products.

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6. Trouble Tickets

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high Demand
Here's how Trouble Tickets is used in Technical Support Services Manager jobs:
  • Submit and escalate various trouble tickets for additional issue resolution alternatives.
  • Support and monitor of all client backups (internal & external), create trouble tickets, troubleshoot and escalation.
  • Reviewed, prioritized and scheduled releases for selected trouble tickets, new functionality and enhancements with the project team.
  • Worked with customer steering committee to identify and prioritize product enhancements, trouble tickets and requests for new functionality.
  • Complete trouble tickets making sure that all areas are completed and contacting the customers upon completion.
  • Review all network related trouble tickets and respond to customer inquiries regarding planned and unplanned outages.
  • Handled escalated customer service issues as well as reviewed trouble tickets.
  • Open and track trouble tickets as needed

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7. Internet

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high Demand
Here's how Internet is used in Technical Support Services Manager jobs:
  • Communicated and assisted customers with internet/modem issues as well as Microsoft Outlook setup.
  • Project management experience working with key internet technologies and entertainment programs.
  • Provide training to Technical and Customer representatives and clients in the use of system and applications as related to Internet.
  • Greet Customers and assist them with trouble shooting their phone, cable, and internet services and equipment.
  • Provide Customer service and technical support for AT&T Yahoo High Speed Internet Service.
  • Look for business opportunities and ways to promote the business on the Internet.
  • Answered inbound calls regarding problems or errors with cable internet or telephone service.
  • Provide technical support for Time Warner, Road Runner high speed internet service.
  • Created custom websites and pages for employer Internet and Intranet sites.
  • Trouble shooting and resolution of all internet connection issues.
  • Set up meetings via internet and conference rooms.
  • Trouble shooting cellular, and internet issues.
  • Rest Email and Internet Password.
  • Designed and implemented Information Protection Group's Internet Security Training to improve corporate information security.
  • Maintained section's web site, regulated information data posted at MDH internet are in accordance with division and department standards.
  • Scan and remove all potential malware, followed personally educating the owners how to safely browse the internet.
  • Level 2 technical phone and sales support for business, government and residential DSL/high speed internet customers.
  • Implemented secure System-i Internet transfers technology (i.e.
  • Offer customer service to internal and external customers Troubleshoot internet issues with customers Issue trouble tickets for issues beyond call center capability
  • Power User 110 Value Bundle $134.95 Includes Power User 110 Internet, Local Broadcast Cable TV, and Unlimited Phone.

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8. PCS

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high Demand
Here's how PCS is used in Technical Support Services Manager jobs:
  • Provided software and hardware support, installed new cable drops, re-wired communications closets, and imaged new PCs for deployment.
  • Support a wide range of hardware, including PCs, peripherals, and mobile devices.
  • Worked in team of 8 to maintain ~2000 PCs, laptops, printers and peripherals
  • Install and configure new PCs/laptops, telephones and peripheral equipment and upgrades.
  • Build and deploy Windows PCs using imaging and remote deployment techniques.
  • Manage shared files and printers among multiple PCs
  • Assisted in troubleshooting Windows PCs.
  • Created PCs images and setup Provided technical support on workstations, printers, scanners, pda and network connectivity problems.
  • Swapped and installed printers and pcs and other components, as well as repair and clean up pcs.
  • Decommissioned several Legacy Wachovia Applications, and processes, including CPCS, XPstat, Nexgen Settlement.

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9. Support Services

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high Demand
Here's how Support Services is used in Technical Support Services Manager jobs:
  • Managed technical support services, continuous improvement and document control services.
  • Maintain liaison with all University departments to keep abreast of changes which might impact Help Desk support services.
  • Prepared Technical Support Services and Data Base operational budgets, delivering within 1.6% of plan.
  • Park Ridge, IL Manager of Technical and Support Services in the Health Information Management Department.
  • Managed and supervised day to day functions and activities of IT Support Services Division.
  • Implemented best-in-class ITSM tools to facilitate service and provided real-time metrics for support services.
  • Provide high-level technical leadership direction to the staff of Technical Client Support Services.
  • Oversee day to day operations of the Technical Client Support Services team.
  • Act a liaison between cross-functional teams regarding all technical support services projects.
  • Top contributor for the Technical Support Services (TSS) business.
  • Created over 50 SSRS reports to measure Support Services metrics.
  • Deliver Technical support services to key business E-commerce dept.
  • Created the Support Services manual provided to maintenance customers.
  • Restructured support schemes for the Latin America Region, introducing centralized global support services resulting in operation efficiencies and substantial savings.
  • Coordinate sales support with all departments, from site visit, staging, installation, and on-going support services.
  • Created and maintained support services catalog for internal stakeholders defining set of services offered and the associated SLAs.
  • Direct staff training and provide guidance to 12 IT Support Services Technicians.
  • Volunteered IT support services for a Small Business.
  • Managed Vendors associated with the software and telephony used in the IT Support Services group.
  • Managed associated spending and budgets associated with the IT Support Services group.

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7 Support Services Jobs

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10. Data Entry

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high Demand
Here's how Data Entry is used in Technical Support Services Manager jobs:
  • Network support, hard disk backup, assisting with various technical issues data entry and other duties.
  • Job Duties: Provide on-site technical support and data entry for the company's database.
  • Maintain records of all transactions by data entry in the computer.
  • Enter data entry orders and coordinates information with auditing team.
  • Provide support to customers, data entry, and records maintenance
  • Account Verification and Data Entry for everyday closing.
  • Performed advanced data entry tasks when provided.
  • Managed a staff of 53 supervisors, SEs, analysts and data entry specialists.
  • Assisted customers with orders and shipping request Data entry and processing customer orders.

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11. Setup

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high Demand
Here's how Setup is used in Technical Support Services Manager jobs:
  • Support and maintain conference equipment and setup for conferences including gathering requirements, procuring and maintaining of inventory.
  • Specialized in assisting hearing/sight impaired elderly individuals on equipment setup and usage.
  • Warehouse setup and system control, personal administration and training, customer relations and support, delivery, shipping and receiving.
  • Worked closely with customers for conference room A/V setups; PowerPoint creation, WebEx and Technology Support for large meetings.
  • Communicated, recommended and decided on design and setup of new and existing sites with executive management.
  • Provided remote support to clients using WebEx to regarding new device setup and firmware field upgrades.
  • Help desk calls ranged from printer setup on through troubleshooting of POS network systems errors.
  • Learned to deal with printer configurations and firewall configurations along with email hosting and setup.
  • Performed setup, installs, HW/SW troubleshooting, repair, and upgrades.
  • Installed and configured all users with account setups and software management.
  • Initiated the computer and phone setup for new users.
  • Network Setup of Littleton, Boulder, Colorado Springs Offices, Including Electrical, Network, and Telecom facilities

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12. Windows XP

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high Demand
Here's how Windows XP is used in Technical Support Services Manager jobs:
  • Installed and gave technical training/demonstrations on working with Windows XP / Vista, 7, 8 and accessing the Internet.
  • Install and support PC desktop and laptop systems with Microsoft windows XP SP2.
  • Project lead for upgrading all desktops and laptops from Windows2000 to Windows XP.
  • Upgrade Windows XP computers to Microsoft Vista Net Result: Successful O/S upgrade
  • Migrated all users from Windows XP Professional to Windows 7
  • Provided support for Windows XP through Windows 10.
  • Managed support for all Desktops and Laptops running Windows XP and Windows 7 to Server 2008, Linux and VMware.

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13. Laptops

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high Demand
Here's how Laptops is used in Technical Support Services Manager jobs:
  • Traveled to off-site locations to troubleshoot and repair desktop/laptops.
  • Ordered and coordinated the installation of telecommunication service and equipment, all network hardware and software, and workstations and laptops.
  • Provided hardware and software upgrades along with troubleshooting, both disassembling and reassembling desktops and laptops.
  • Supported over 1,300 desktops/laptops, 120 Police mobile computers and 330 mobile devices across 40+ locations.
  • Worked with project team to upgrade all desktops and laptops from WindowsXP to Windows7.
  • Installed and maintained all software on all laptops according to the company's specifications.
  • Establish hardware standards for workstations, laptops, and associated peripherals.
  • Installed scripts for Virtual and Remote workstations on RV Laptops.
  • Repaired and programmed the Company's Laptops for all technicians.
  • Set up profiles on all workstations and laptops.
  • Image IBM Laptops and Dell desktops with Windows 2000, NT, and XP Workstation using Ghost V7.0.
  • Updated underperforming and obsolete hardware on 300 desktops and laptops, including for the CPAP medical device.
  • Reconditioned Laptops and Desktop computers to be sold on EBay and acquire revenue for the Non-Profit organization.
  • Supported corporate computer equipment refreshes from Lenovo to DELL and HP laptops / Desktops.
  • Reimaged laptops and tablets for Windows 7 and Windows 8 Operating Systems.
  • Troubleshooted local printer pc's laptops fax machines and UNIX workstations.
  • Created and maintained laptops, desktops, iPads, iMacs, and Microsoft Surfaces for new users as needed.

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2 Laptops Jobs

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14. Software Applications

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high Demand
Here's how Software Applications is used in Technical Support Services Manager jobs:
  • Maintained procedural documentation and added new documents as new hardware and software applications changed.
  • Performed diagnostic and troubleshooting of software applications and hardware systems.
  • Assisted users in directly diagnosing and troubleshooting both Windows 95 and 2000 issues, and other software applications.
  • Provide training on new hardware and/or software applications.
  • Installed hardware and software applications for workstations.
  • Maintained network operations and software applications (e.g.

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1 Software Applications Jobs

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15. Helpdesk

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average Demand
Here's how Helpdesk is used in Technical Support Services Manager jobs:
  • Off-shored HelpDesk, Data Center and development functions to India.
  • Selected, managed and trained the technical support services staff which included helpdesk, desktop, and network support roles.
  • Progressed from starting as a helpdesk technician to the Manager of Information Technology Support Services in four years.
  • Research and create documenting solutions for end users, curriculum developing, on-site, and helpdesk/support.
  • Managed Helpdesk and Desktop technicians providing technical support to 4500 users nationwide.
  • Improved first-call resolution by introducing templates for most common issues to helpdesk.
  • Transitioned FIT's ticketing system from Track- IT to Parature to WebHelpDesk.
  • Project Manager who consolidated multiple Helpdesk after company M&A.
  • Documented all client support contacts in helpdesk/call center ticket systems.
  • Manage the helpdesk and triage calls from on site customers.
  • Provided hands-on PC support and helpdesk support as needed.
  • Revised and fulfilled helpdesk tickets and calls.
  • Prepare work orders for maintenance request, up-sell company services and maintain accurate problem call tracking in helpdesk ticketing system.
  • Provided first-tier helpdesk in Windows 95, 98, 2000, NT as well as Novell and Network printer commands.
  • Created an on-call Helpdesk rotation and implemented phone system hunt groups to prevent Helpdesk from going to voicemail.

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16. Project Management

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average Demand
Here's how Project Management is used in Technical Support Services Manager jobs:
  • Provided strategic design direction and project management of AIX and Sun administration creating real-time monitors and reports for all corporate departments.
  • Oversee integration of new systems into the existing environment in accordance with established security, process and project management practices.
  • Introduced Project Management approach to school-based projects and reoccurring request reducing duplicate efforts and increasing quality of service.
  • Completed training at Walsh College for Project Management Fundamentals Volunteer for Michigan Basset Hound Rescue
  • Project management for system implementation and integration.
  • Project management of new entry security system.
  • Provided design and supervised build out of a new, professional class data center using sound project management principles and framework.
  • Played a major role in project management for data service including OCN and Ethernet supporting 100+ project in pipeline.
  • Worked on project management team for new client implementation and to prioritize and schedule updates to website.
  • Developed project management plans for each release and managed the project team's progress against schedule.
  • Assume Project Management role for all projects being managed directly by Technical Client Support Services.
  • Project Management Accomplishments provided 1st class service to all customers with expected results.
  • Perform project management strategizing and planning with IT, Facilities, and Purchasing Departments.
  • Manage all IT Project Management including planning, execution and budgeting.
  • Project Management for the Southeast Region for Solvay.

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17. Phone Calls

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average Demand
Here's how Phone Calls is used in Technical Support Services Manager jobs:
  • Answer phone calls of customers who are having technical, cable, billing, or any questions.
  • Support tier 1 panel service tickets and programming requests from inbound phone calls.
  • Handle telephone calls or acknowledge customer email or correspondence.
  • Assist in answering incoming pages/phone calls.
  • Proofed all outgoing documentation to customers, AG, BBB, etc.USRobotics: Took technical support phone calls.
  • Answer customer telephone calls regarding existing accounts Resolving all frontline customers' issues on a first-hand resolution.

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18. Active Directory

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average Demand
Here's how Active Directory is used in Technical Support Services Manager jobs:
  • Maintained internal website, managed employee database and active directory information, and prepared daily reports.
  • Maintained Active Directory ensuring all distribution lists and security groups were named according to corporate standards.
  • Configure server hardware and operating system, Configure and administer Active Directory for users, groups, profiles and printer configurations.
  • Used 4 tools to pull information from active directory; Hyena, DS Query, SMS, MEMM.
  • Add, delete and maintain user accounts using Active Directory and Exchange 2007 Management Console.
  • Network workstations password management using Active Directory and Exchange for training and in-house computers.
  • Used ADM account to manage users' domains, passwords (active directory).
  • Spearheaded projects: employee cross training, active directory clean-up, single-sign-on efforts.
  • Administer Active Directory accounts and File Server shares.
  • Designed and implemented an entirely new Corporate Active Directory network for all office with Windows 2008 R2 and all related services.
  • Maintain and support Microsoft WSUS, Active Directory, SCCM, Shavlik, Print, and File servers.
  • Implemented automation to create and maintain Active Directory accounts for 7500 staff and students.
  • Strategized and executed companywide active directory audit project with a deadline of 2 months that aided the company becoming SOX compliant.
  • Created, maintained and troubleshoot Active Directory, telecom and voicemail user accounts.

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19. Hardware Issues

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average Demand
Here's how Hardware Issues is used in Technical Support Services Manager jobs:
  • Practiced extensive troubleshooting for various hardware issues (printers, computers, scanners, network switches/hubs).
  • Guided customers over the phone by troubleshooting basic technical software and hardware issues.
  • Repaired and diagnosed hardware issues for companies and individuals through contract work.
  • Diagnose and resolve technical hardware issues involving internet connectivity and IPTV.
  • Call Center Support and support in-house software and hardware issues
  • Perform maintenance dispatches for any software or hardware issues.
  • Performed support for Champion supported software and hardware issues.
  • Support Technician addressing software and hardware issues, telecommunications and LAN/WAN, often resolving situations before Help Desk contact.

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20. End User

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average Demand
Here's how End User is used in Technical Support Services Manager jobs:
  • Interact with end users to provide and process information in response to inquiries, concerns, and request about products.
  • Manage a support team of twelve Help Desk employees and five desktop services employees, supporting 3000 end users nationwide.
  • Coordinated the shipment or replacement products with manufacturing and customer service to ensure minimal down time for the end user.
  • Project manages major hardware refreshes, software implementations and IMAC's which pertain to the end user community.
  • Implemented end users initial network training, setup on Option 11C PBX, and Lotus Notes maintenance.
  • End User support for ClearSounds brand telephone products for hearing and sight impaired individuals.
  • Followed system security procedures and guidelines; establish end user accounts and access rights.
  • Provide 2nd and 3rd level technical support to end user community.
  • Performed end user technical support functions in NT and UNIX environment.
  • Facilitated end user training in Microsoft Office applications and Windows XP.
  • Established Active Directory accounts for end users and computers.
  • Provided end user support for PC and Mac environments.
  • Maintained strong communication support with end users.
  • Provided functional support to end users.
  • Provide End User technical support via email, phone, web, and other means Field client requests and concerns.
  • Provided technical support services for Verizon ADSL (ISP) Troubleshoot Dial up, DSL, Broadband and Network end users
  • Provided project management for $35 million enterprise wide LAN/WAN rollout for over 260 locations and 5,000+ end users.
  • Assisted with Basic End User Support Responded to trouble calls/alerts/emails in a timely and professional manner.
  • Network Administrator Provide total IT support for 80 end users and eight class rooms.
  • Trained end users on Microsoft applications, Adobe photoshop and groupwise.

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3 End User Jobs

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21. OS

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average Demand
Here's how OS is used in Technical Support Services Manager jobs:
  • Identified and new business solutions, business service modeling and costing for high-availability service requirements and agency technology transitions.
  • Foster relationship with stakeholders and other support teams to improve service delivery.
  • Standardized processes for call handling unifying resolutions across all contacts.
  • Leveraged cross team resources including outsourced service provider staff and services to ensure high level of support for development team effectiveness.
  • Improved ticket turnaround time by establishing cross functional level 2 support team, resulting in a reduction of critical incidents.
  • Created a master database to track all field activities, revenue, expenses and labor costs by task.
  • Migrated companies off Exchange & local Microsoft applications to web based Microsoft online solutions and Office 365..
  • Advanced data mining utilizing various tools, including Microsoft Excel, Crystal Reports, and Microsoft FoxPro.
  • Incorporated vendor services in IT service design - improved service & reduced fulfillment costs by fifty percent.
  • Host the Daily Production Meeting to review major incidents with I&S and Problem Management.
  • Eliminated redundant software licensing and hardware costs, began the process of delivering enterprise support systems.
  • Managed various cloud based email hosts, spam blocking/unblocking requests, various mail filtering services.
  • Manage Ticket Assignment groups to ensure Support tickets are being closed using CA Service Desk.
  • Installed and supported over 50 Microsoft Windows PC's in multiple departments.
  • Worked closely with customers to provide them with cost effective IT solutions.
  • Edited basic video, photos and documents for EvoOrganic marketing material.
  • Keep updated on all new technology via training videos and classes.
  • Analyze problems with the help of automated diagnostic programs.
  • Worked with Remedy ticketing system to help resolve computer related issues for the Health System Core Rollout TOS team.
  • Diagnose and resolve software, hardware, and networking issues with student, faculty, and staff computers.

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2 OS Jobs

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22. Mac

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average Demand
Here's how Mac is used in Technical Support Services Manager jobs:
  • Received over 20 inbound calls to troubleshoot DSL service for Macintosh and PC systems in all U.S. continental states.
  • Performed Mac, PC, & equipment orders, setups, and maintenance for faculty & lab use Accomplishments.
  • Performed project creation, management and training on BlueMAC site services after the data was collected.
  • Install and support Mac desktop and laptop systems with Mac OS X (Tiger).
  • Assist customers with parts replacements, parts ordering, and technical machine issues.
  • Provided tier-2 technical support for Mac and PC computers across the district.
  • Involved in internal sales activities and monitor daily machining jobs.
  • Managed Apple Macintosh and PC/Ergonomic support divisions.
  • Do light machine repair when necessary.
  • Job consisted of installing Siemens medical equipment such as MRI, CAT scan and Mammotest machines in hospitals throughout the northeast.
  • Replaced and upgraded software and hardware for IBM compatible machines and troubleshoot conversions from Maxiship to UPS Online Professional.
  • Performed assembly, configuring, testing, repairing and installation of the BlueMAC traffic data collector.
  • Experience working with Virtual Machines - used VMs for remote monitoring of client networks.
  • support of laser cutting machinery, inside sales and service advisement.
  • Provided support for Apple Ios, and Mac Lion software.
  • Job title also consisted of de-install of these machines.
  • Provided MAC OS X support for several clients and managed mobile devices such as IPad, IPhone, tablets etc.
  • Sole iPad and iMac support for external sales users and onsite marketing department.
  • Inventory Specialist Implemented asset tracking system in order to improve loss prevention Updated/repaired Mac and Windows Assisted any faculty/staff with computer/peripheral issues
  • Help Desk support for Apple Ipad, Iphone, Imac, and Macbook.

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23. SQL

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average Demand
Here's how SQL is used in Technical Support Services Manager jobs:
  • Run Sequel (SQL) statements to retrieve data such as asset data, managers, and open pickups.
  • Implemented SQL Server database management system, performing multiple Access database migrations to the SQL DB.
  • Performed analysis and presented results using SQL, MS Access, and MS Excel.
  • Designed and Implemented HP SAN Infrastructure for Exchange 2007 and SQL 2005 Servers.
  • Conduct performance tuning for T-SQL queries and stored procedures.
  • Coordinated Exchange 2003 and SQL 2000 servers.
  • Use SQL Profiler, Windows Performance Monitor, and DBCC utilities for performance tuning.

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24. Trouble Shooting

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average Demand
Here's how Trouble Shooting is used in Technical Support Services Manager jobs:
  • Assist paint shop in process parameters, programming, trouble shooting, film builds and color concerns.
  • Performed or provided in-depth trouble shooting and repair support for federal, state and commercial clients.
  • Provide customer with logical trouble shooting to resolve operation issues.
  • Trouble shooting, Re-imaging, Installation follow ups.
  • Trouble shooting for server availability and email access.
  • Work with Windows 7 configuring, setting up users, trouble shooting, provide Preventive Maintenace & Performance.
  • Assist customers with tv services and trouble shooting.

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25. LAN

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average Demand
Here's how LAN is used in Technical Support Services Manager jobs:
  • Balanced staff coverage to address evolving customer support requirements within budgeted levels while regularly exceeding customer support goals and expectations.
  • Designed and implemented system capacity plan across Global service offering incorporating architectural design, server footprint, and VM infrastructure.
  • Provided technical troubleshooting for faulty devices - Ensured data coverage for over-seas markets; enabled payment plans
  • Implemented balance scorecard model to better align performance measures to service strategy.
  • Organized business continuity plan documents for numerous IT areas.
  • Developed, coordinated the implementation of, and annually tested a comprehensive Disaster Recovery plan to safeguard the company's assets.
  • Designed, implemented, and executed the first US disaster recovery plan successfully meeting response point and response time objectives.
  • Developed support plans designed to maximize profits while insuring the best possible solution to the customer and users.
  • Worked with Business Directors, Controller and CIO to create annual business plans and budgets.
  • Educate customers on information such as devices, plans, prices, and issues.
  • Closed $10 million dollar fiber optic transmission deal for Sprints US-Europe transatlantic line.
  • Answer customers question concerning their bills and/or services and plans.
  • Planned and scheduled software upgrades to streamline client operations.
  • Set up repayment plans for clients that qualified.
  • Helped team mates develop professional plans.
  • Created online team bonus plan.
  • Service Implementation: Scheduled, planed and conducted/supervised new customers' service installation.
  • Developed digital help guides with screenshots in seven different languages for all step-by-step user procedures.
  • Set up wireless LANs for in-home customers.
  • perform freelance transcription work as necessary.

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26. Suite

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Here's how Suite is used in Technical Support Services Manager jobs:
  • Used NetSuite to develop meaningful technical staff performance monitoring.
  • Redecorated new administrative suite, selected furniture for offices, common area and conference rooms, including cubicles.
  • Managed planning, roll-out and training of enterprise resource planning suite, global automatic call distribution platforms.
  • Deployed open-source monitoring software suite recording and reporting 14,000 points of server and network data per minute.
  • Planned, implemented, and installed business software from proprietary business platforms to NetSuite.
  • Supported network systems with desk side and software installations of Microsoft Office Suite products.
  • Project managed Support Tool API integration into NetSuite.

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27. Technical Assistance

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Here's how Technical Assistance is used in Technical Support Services Manager jobs:
  • Maintained customer account integrity by providing technical assistance as needed
  • Provided technical assistance with computer based consumer services.
  • Provided technical assistance to technicians and engineers.
  • Provided Systems Engineering and Technical Assistance (SETA) support services to DoD and National agencies.
  • Work with related departments and vendors to monitor and provide technical assistance to on-site managers.
  • Provide technical assistance and support the Road Runner Systems Specialist and Technical specialist.
  • Provide technical assistance to mechanics and parts departments to ensure timely repairs.
  • Provided technical assistance to staff on/off site as needed.
  • Answered email requests for technical assistance.
  • Provided technical assistance for service calls * Handled billing inquiries Handles retention, client complaints, and escalations.

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28. Voip

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average Demand
Here's how Voip is used in Technical Support Services Manager jobs:
  • Tested and troubleshot video servers, VoIP services, and web-based UCC tools to improve service delivery.
  • Elevated level of technical support on networking issues to the teams within the IP Server/VOIP NRC.
  • Support network switches, PBX, VOIP, desktops and printers in all remote locations.
  • Researched and deployed the banks' VoIP system at all locations.
  • Install, troubleshoot, and replace Cisco VOIP devices.
  • Serviced I.P.based products such as television, CVoip, and general networking.

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29. Service Level Agreements

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average Demand
Here's how Service Level Agreements is used in Technical Support Services Manager jobs:
  • Authored service level agreements for campus departments.
  • Set high expectations for high-quality service provided to all users of Enterprise IT systems in accordance with Service Level Agreements.
  • Managed and reported service level agreements, incident management, root cause analysis, and client reporting processes.
  • Facilitated service level agreements (SLA) and feedback mechanisms between support groups, vendors, and associates.
  • Negotiated Service Level Agreements (SLA's) between ITS and various other UNMC departments for IT support.
  • Worked with business unit managers and corporate auditors to create Service Level Agreements for division.
  • Maintained service excellence by ensuring service level agreements (SLAs) and support expectations were achieved.
  • Created and recommended the development of Service Level Agreements (SLAs) for agency divisions.
  • Reviewed and published Service Level Agreements (SLAs) on customer service support.

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2 Service Level Agreements Jobs

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30. Itil

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low Demand
Here's how Itil is used in Technical Support Services Manager jobs:
  • Created and implemented ITIL based processes, standardized configurations and equipment.
  • Prepared and expedited methods and procedures for Change Management process for DENR IT which provided a process using current ITIL standards.
  • Operate in Service Now to process, modify, and close tickets using ITIL currently and used GIS in previous formats.
  • Managed Desktop Services and support utilizing the (ITIL compliant) Service Now Incident Management System.
  • Played a major role in the adoption of the ITIL framework and implementation.
  • Work with cross functional teams to ensure implementation of ITIL referenced best practices.
  • Integrated ITIL support strategies into the UH IS culture.
  • Implemented IT Service Management based on ITIL best practices.
  • Call center design, management, and ITIL implementation.
  • Deployed ITIL V3 framework with a phased approach, driving consistency and efficiencies in the delivery of IT services.
  • Major contributor to the development of our process for onboarding and supporting new services based on ITIL framework.
  • Develop and implement Support Services ITIL best practices workflow processes.
  • Performed training and guidance for ITS staff during and after migration to ITIL standards and Touchpaper/Landesk ITIL implementation.

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3 Itil Jobs

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31. CRM

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low Demand
Here's how CRM is used in Technical Support Services Manager jobs:
  • Used Microsoft CRM on a daily basis to create accounts, subscriptions, knowledge base articles and track cases.
  • Administrated access to the Microsoft dynamic CRM application which is used by 300 individual users across the U.S.
  • Developed process and training for service department including CRM, internal process, field service structure and others.
  • Led migration of CRM software from File Maker Pro database into SalesForce for all field operations functions.
  • Provided level 1 & 2 application support for custom and packaged CRM and ERP applications.
  • Implemented CRM to effectively monitor customer concerns and quickly resolve issues or complaints.
  • Implemented Magic Total Service Help Desk CRM Solution.
  • Use CRM Help desk Software for Support.
  • Developed process to integrate the National Accounts Service Partnerships into the CRM database simplifying partnership lookup, alignments and maintenance.

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32. Unix

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low Demand
Here's how Unix is used in Technical Support Services Manager jobs:
  • Managed a team of Support Analysts for mission critical retail applications running on UNIX, AIX, and Microsoft NT.
  • Managed and mentored Unix staff with quarterly and annual reviews and weekly status reports to senior management.
  • Conducted/planned software / hardware upgrades in Unix, OS/390, and Windows environment.
  • Improved organizational effectiveness of the UNIX team to support multiple platforms.
  • Provided statistical analysis for management, support matrices, and pricing analysis in regards to Unix administration.
  • Managed staff of 20 local/remote UNIX and Windows system administrators supporting over 500 servers for Equifax.
  • Maintained IT security audit readiness for IBM managed UNIX/Windows server infrastructure for the Equifax client.

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1 Unix Jobs

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33. Computer System

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low Demand
Here's how Computer System is used in Technical Support Services Manager jobs:
  • Overhauled IT Services operations to ensure sustainable team support of computer systems and applications exceeding short- and long-term problem resolution expectations.
  • Performed computer systems inventory asset management.
  • Oversee the daily performance of computer systems in 53 rooms including classrooms, conference rooms and nine computer labs.
  • Purchased and stocked inventory, handled basic accounting, and installed and repaired computer systems.
  • Researched issues on various computer systems and databases to resolve equipment malfunctions and answer questions.
  • Employed computer systems to market services; updated programs, customer accounts and billing status.
  • Identify and correct or advise, on game operational issues in client computer systems.
  • Installed, diagnosed, repaired, and upgraded computer systems and software.
  • Oversee the daily performance of computer systems.
  • Provided tech support to computer system users.
  • Utilize computer system to place security systems in test mode so Technicians can perform work on the systems.

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34. Problem Resolution

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Here's how Problem Resolution is used in Technical Support Services Manager jobs:
  • Calmed angry customers, repaired company/product trust, identified resources for problem resolution and designed best option solutions.
  • Maintained communication and followed up with all involved parties during and after problem resolution.
  • Provided thorough support and problem resolution for customers.
  • Improved and increased call center process and problem resolution by 50% through design and deployment of new business unit processes.
  • Calm angry/concerned callers, repair trust, locate resources for problem resolution and design best- option solutions.
  • Use trouble ticket system for tracking customer interactions and problem resolution.
  • Conducted first level diagnostics and problem resolution when possible.
  • Led incident / problem resolution Tiger Teams for acute intermittent service interruptions to agency critical processing environments.
  • acquired by Superior Consultant Company 5/98) Reengineered help desk focus from dispatch to problem resolution.

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35. Knowledge Base

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low Demand
Here's how Knowledge Base is used in Technical Support Services Manager jobs:
  • Researched, evaluated, and recommended knowledge base applications to management.
  • Implemented SCRUM sessions and created a product knowledge base for technical support staff to reduce software problem resolution time.
  • Created a new customer support website giving access to software downloads, documentation, and a knowledge base.
  • Created multiple knowledge base articles as well as guides for customers to assist with use of company software.
  • Help create and maintain the service desk knowledge base focused on Knowledge Centered Support principles.
  • Used and contributed to Apple's knowledge base and case logging system known as ILOG
  • Ensured Call Center knowledge base/wiki was maintained and up to date with all changes.
  • Use knowledge based system and other tools to deliver technical support solutions.
  • Used Remedy ticketing system, creating, editing, modifying, tickets, timesheets, meetings, and knowledge base.
  • Created Help Desk knowledge base to resolve users' issues in an expedient manner.
  • Trained to use iLog and all appropriate tools including Bomgar, iDesk, Knowledge base, and etc.

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36. Tcp/Ip

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low Demand
Here's how Tcp/Ip is used in Technical Support Services Manager jobs:
  • Verified provisioning and diagnosed device and network issues and resolved PC Operating system problems including Device Manager and TCP/IP configuration.
  • Managed the network connections using SNA/SNI and TCP/IP.

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37. Citrix

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Here's how Citrix is used in Technical Support Services Manager jobs:
  • Researched and recommended implementation of Citrix and thin clients to remote sites.
  • Conducted staff trainings and presentations on the utilization of VoIP, Remote Access, Citrix, thin client usage.

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38. VPN

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low Demand
Here's how VPN is used in Technical Support Services Manager jobs:
  • Provided Technical support on cross dial platforms, for VPN connectivity for Businesses both within and outside the United States.
  • Worked in VPN (IPSEC and GRE) migrations and new designs for the clients.

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39. Linux

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low Demand
Here's how Linux is used in Technical Support Services Manager jobs:
  • Experience with DOS, Windows 3.1/95/98/Me/2000/XP/Vista/7 and Linux RHEL 4 and 5 operating environments.
  • Monitored global networks and Linux server farms.
  • Identified and solved software, hardware and network problems on a Microsoft NT and Redhat Linux based network with eight stations.
  • Supported all technologies from Windows, Linux to a VMware ESX on EMC hardware.

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1 Linux Jobs

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40. Verizon

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low Demand
Here's how Verizon is used in Technical Support Services Manager jobs:
  • Promote Verizon's service excellence by exceeding customer service levels and ensuring customer's confidence in ability to delivery.
  • Engage appropriate business units for resolution, ensuring Verizon's customer confidence in ability to deliver.
  • Partnered with AT&T, Verizon, Frontier, and CenturyLink managers to quickly resolve customer outages.
  • Provide face-to-face customer support for Verizon Wireless clientele, Program, troubleshoot and test cellular devices and equipment.
  • Respond to nationwide phone calls from consumers experiencing technical issues with various Verizon products and services.
  • Assisted with account related issues and Technical issues for Verizon Wireless.
  • Manage the city of Hartford Wireless Account with Verizon.
  • Assisted customers Phone Insurance for VERIZON WIRELESS Devices.

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41. Service Calls

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low Demand
Here's how Service Calls is used in Technical Support Services Manager jobs:
  • Set up service calls, provided clients with replacement equipment and issued credit for time without service.
  • Placed service calls to the appropriate vendor when needed and logged issues in problem reporting software.
  • Called customers to confirm orders, time frames/updates on pending service calls, C.O.D.
  • Responded to and coordinates all service calls required by the associates and customers.
  • Forwarded service calls to the appropriate department.
  • Perform field service calls to remote office.
  • Expedited Premium Service calls to techs immediately.
  • Answer inbound customer service calls.
  • Managed all aspects of national professional services implementations and installations Managed all aspects of local customer's installations and service calls.
  • Answered customer service calls and worked in a team environment through weekly online meetings and trainings.
  • Handle all IT service calls throughout all internal GWSV departments.
  • Provided customer service for Cingular Wireless Processed orders, activations and handled questions, general tech support Resolved escalated customer service calls

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42. Information Technology

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low Demand
Here's how Information Technology is used in Technical Support Services Manager jobs:
  • Worked in the information technology field gathered and analyzed business requirements and produced specification documents including training/mentoring of new staff.
  • Manage cross functional Information Technology projects for all organizations.
  • Assist in general duties as assigned in the Information Technology Department.
  • Served as second level support for information technology call center requests.
  • Assist Director of Information Technology as needed.

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5 Information Technology Jobs

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43. Service Department

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low Demand
Here's how Service Department is used in Technical Support Services Manager jobs:
  • Supervised 16 Service Department personnel as Technical Service Manager.
  • Provide management monthly metrics detailing service department operation.
  • Managed service department providing repairs for desktops, notebooks, computers and peripherals in-house and in off-site field locations.
  • Provide a forecast and managed the Service Departments budget while monitoring and approving all expenses.
  • Assigned to manage a 120+ user owned data center and technical support service department.
  • Trained the customer service department on new products and level-1 support roles.
  • Hired and managed an assistant for the Service Department and installations.
  • Managed a Field Service Department as a profit center under budget.
  • Tripled service department revenues within the first two years.
  • Service Manager/ Support Technician Managed Service Department and staff.
  • Supervised customer service department for a multi-million dollar retailer.

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44. ISO

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low Demand
Here's how ISO is used in Technical Support Services Manager jobs:
  • Coordinate technical liaison services between management, all departments and customers.
  • Scheduled supervisor callbacks to customers.
  • Maintain liaison and communications regularly with all IT Management Groups and the GENEX User Community including executive levels when required.
  • Developed and improved internal processes and procedures of the service organization while assisting SICK in becoming ISO certified.
  • Coordinated computer technology liaison between my department other information resource management peers in FH, HPCD and MDH.
  • Coordinate all internal/external documentation relating to project (pricing comparisons, database information, etc.).
  • Mentor other support team members per the request of my supervisory team.
  • Assist tier 1 agents with incoming issues, accepting supervisor escalations 12.
  • Appointed Banking Operations liaison for the Miami Bank's Pricing Committee.
  • Led the effort to gain carrier re-certification for ISO 9002.
  • Led efforts to implement certification of ISO-9002 by TUV organization.
  • Served as Liaison for all regional office leaders.
  • Attained ISO 9000 Certified Internal Auditor certification.
  • Support Services, Supervisor-Call Center, Service Engineer
  • Acted as mail clerk for Supervisor.
  • Negotiate vendor/supplier pricing and purchases of all finished materials to complete isolator assembly.
  • Recommend and Implement enhancements Liaison between the IT department and various user groups to understand needs.
  • Maintain and upgrade over 1,200 MIC isolators in operation across the United States.
  • Oversee all in-house staff assembly training to ensure proper isolator finished product and certification of each unit.
  • Team 1 - Unison Dialer software (Solaris, Sybase, CTI/Telephony, DCP/DCS).

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45. Customer Base

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low Demand
Here's how Customer Base is used in Technical Support Services Manager jobs:
  • Increased customer base and contract values by 10% per year through effective client contract negotiation.
  • Provided repair and technical support services for a broad and diversified customer base.
  • Established a strong customer base through managing a well ran repair shop.

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46. QA

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low Demand
Here's how QA is used in Technical Support Services Manager jobs:
  • Developed an ongoing QA survey to track customer satisfaction metrics resulting in more accurate tracking of customer satisfaction.
  • Worked with marketing, development engineering and QA teams to ensure products meet customers expectation.
  • Worked directly with the software developer to test and QA new code.
  • Implemented Quality Standard (QA/QC) using SPC and MIL-105D method.
  • Develop and administer successful QA and new hire staff training programs.
  • Participate in QA testing for infrastructure upgrades and application updates.

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47. Performance Reviews

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low Demand
Here's how Performance Reviews is used in Technical Support Services Manager jobs:
  • Conducted performance reviews and employee training and development activities.
  • Conduct mid-year and year-end performance reviews
  • Interviewed and hired new candidates, performed annual performance reviews, and conducted disciplinary and termination actions as needed.
  • Evaluate employee performance, provide ongoing coaching and development; conduct monthly performance reviews and handle escalated customer complaints.
  • Provided personal mentoring, coaching, career planning, professional development and performance reviews for all staff personal.
  • Conducted performance reviews, pay reviews, personnel forecasting, and resource planning and training scheduling.
  • Managed a team of twenty-two professionals which included interviewing, hiring and completion of performance reviews.
  • Established training and HR activities around hiring and performance reviews.
  • Scheduled staff training and conducted annual performance reviews.

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48. SLA

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low Demand
Here's how SLA is used in Technical Support Services Manager jobs:
  • Ensured strict adherence to SLA and technical support contracts, ensuring all team members were aware of all agreement details.
  • Assigned tasks and reviewed technician SLA (Service Level Agreement) metrics using the Remedy Action Request system.
  • Managed tickets in Heat call tracking system database to ensure all are being responded to within SLA's.
  • Established standard Service Level Agreement (SLA) times for completion of IT trouble tickets.
  • Monitored and Maintained SLA for all incoming and outgoing call times to the Help Desk.
  • Led service desk team to exceed SLA guidelines each year and in each SLA category.
  • Assured customer SLA's were met and commitment expectations were met or exceeded.
  • Assist team members in gathering customer business rules and translating them to applications.
  • Created and analyzed reports and statistics to ensure SLA's were met.
  • Network & Application Management Systems for SLA management and delivery.
  • Handled customer escalations and ensure we meet their SLA's.
  • Directed technical support and maintenance on an SLA 24x7 basis.
  • Increased efficiency of supply orders by instilling accountability throughout the department, ultimately leading to improved realization of SLAs.
  • Improved management of customer expectations by implementing new strategies for customer SLAs.
  • Ensured 100% compliance and adherence to customer service agreements and SLAs by regularly and diligently monitoring processes and procedures.
  • Implemented help desk service center from ground up and established procedures, SLAs, documentation and measurable objectives.
  • Created and maintained team schedules to ensure meeting of monthly SLAs as well as accommodating for volume fluctuations.
  • Motivate and drive work efficiencies, ensure service resolutions from the service providers are within SLA.
  • Conducted department meetings to ensure SLAs met and productivity increased throughout all divisions.
  • Implemented SOPs and established both internal and external SLAs, SLOs and reported on KPIs.

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1 SLA Jobs

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49. Sharepoint

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low Demand
Here's how Sharepoint is used in Technical Support Services Manager jobs:
  • Sponsored and staffed a SharePoint 2013 install to enable employee collaboration and communications company-wide.
  • Created new asset management and inventory tracking processes on company SharePoint site.
  • Selected, implemented, and maintained our corporate SharePoint architecture.
  • Created and modified existing spreadsheets to maintain budgets in Excel and store on SharePoint.
  • Developed and maintained the new ExecIT Customer and Department portals on SharePoint 2007.
  • Created customized SharePoint sites and permission groups.
  • Created a knowledgebase for the development and technical support teams providing a central repository for all technical documentation via SharePoint Intranet.
  • Managed upgrades and migration of various enterprise software applications, including CRM and SharePoint Managed CRM customizations, updates and backups.

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50. POS

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low Demand
Here's how POS is used in Technical Support Services Manager jobs:
  • Developed Critical Incident Management Process and positioned Service Desk to drive compliance through consistent execution and IT education.
  • Coordinated technical support issues, resource availability, infrastructure/ architecture, cost/benefit analysis for proposed technology applications.
  • Negotiated with vendors to obtain the best possible prices for all technology purchases including hardware, software, and professional services.
  • Reorganized technical staff structure, generation of higher volume of proposals and additional contract growth of $17M in first year.
  • Encourage Normalize the environment wherever possible - For example - remove workstation admin privileges from everyone.
  • Helped with specialized products that are designed to make post-sale service and maintenance simpler.
  • Started as a bench tech and grew to position of Service Manager/field Service Engineer.
  • Composed technical articles for the customer newsletter and various portions of product manuals.
  • Assist company owner and department head in determining hardware and software POS requirements.
  • Chaired the firms Electronic Filing Committee, composed of both Attorneys and Staff.
  • Resolved post installation issues within 24 hours to customer's satisfaction.
  • Handled daily banking deposits and EFT's in various accounts.
  • Established position standards within the customer experience team.
  • Position reported directly to the CIO ATC Leasing.
  • Created POS on entity's database.
  • Handled daily cash-flow and company bank deposits Provided daily and monthly inventory reports to all upper management timely and accurately.
  • Managed the upgrade of Micros POS systems for 15 properties to meet PCI compliance within a six-month timeframe.
  • Configured Synology NAS for client users for file share and backup purposes.
  • Diagnose and repair all in Equipment Pos, Dvr-Cctv, LAN networks, cabling.
  • Install, configure new and existing and maintain Pos software applications (Aldelo For Restaurant), operating systems, Network.

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Technical Support Services Manager Jobs

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20 Most Common Skills For A Technical Support Services Manager

Customer Service

18.5%

Computer Hardware

13.8%

Technical Support

6.5%

Desktop

6.4%

Remote Access

6.2%

Trouble Tickets

5.3%

Internet

5.2%

PCS

4.8%

Support Services

4.8%

Data Entry

3.9%

Setup

3.7%

Windows XP

3.2%

Laptops

2.5%

Software Applications

2.5%

Helpdesk

2.4%

Project Management

2.3%

Phone Calls

2.2%

Active Directory

2.0%

Hardware Issues

2.0%

End User

1.9%
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Typical Skill-Sets Required For A Technical Support Services Manager

Rank Skill
1 Customer Service 13.7%
2 Computer Hardware 10.2%
3 Technical Support 4.8%
4 Desktop 4.8%
5 Remote Access 4.6%
6 Trouble Tickets 3.9%
7 Internet 3.8%
8 PCS 3.6%
9 Support Services 3.6%
10 Data Entry 2.9%
11 Setup 2.8%
12 Windows XP 2.4%
13 Laptops 1.9%
14 Software Applications 1.8%
15 Helpdesk 1.7%
16 Project Management 1.7%
17 Phone Calls 1.6%
18 Active Directory 1.5%
19 Hardware Issues 1.5%
20 End User 1.4%
21 OS 1.3%
22 Mac 1.2%
23 SQL 1.1%
24 Trouble Shooting 1.1%
25 LAN 1.0%
26 Suite 1.0%
27 Technical Assistance 1.0%
28 Voip 0.9%
29 Service Level Agreements 0.9%
30 Itil 0.9%
31 CRM 0.9%
32 Unix 0.9%
33 Computer System 0.9%
34 Problem Resolution 0.9%
35 Knowledge Base 0.9%
36 Tcp/Ip 0.9%
37 Citrix 0.9%
38 VPN 0.9%
39 Linux 0.8%
40 Verizon 0.8%
41 Service Calls 0.8%
42 Information Technology 0.8%
43 Service Department 0.8%
44 ISO 0.7%
45 Customer Base 0.7%
46 QA 0.6%
47 Performance Reviews 0.6%
48 SLA 0.6%
49 Sharepoint 0.6%
50 POS 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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23,598 Technical Support Services Manager Jobs

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