Technical Support Specialist Jobs in Altamonte Springs, FL

Pay Rate: $20.00-$21.42/hour Duration: 6+ months Hours: Business hours, 8:30a-5p, Tues and Wed off Job Responsibilities: Provide 24x7x365 Technical Support via telephone and email to troubleshoot and escalate Wi-Fi/Internet and Telecom issues for Guests and Cast in a fast-paced Help Desk environment. Perform technical troubleshooting using multiple applications such as Airwave, CMS, ServiceNow, and MS Office to support key business systems. Monitor and support all Telecom technologies and the health of the networks. Process mobility repair requests (cellular & radio) and new orders. Manage Work Being Performed and Gate access requests for vendors. Generate operational reports regarding call metrics, telephony, and Wi-Fi performance. Basic Qualifications: Strong technical acumen. General understanding of Wi-Fi networks, DOCSIS, and GPON fiber. Strong analytical, problem-solving, and communication skills. Ability to create and analyze operational reports. Outstanding customer service skills. Proficiency in Microsoft Office (Excel, PowerPoint, Word). Flexibility to work various schedules, including weekends, nights, and holidays. Ability to work effectively both in team environments and independently. Preferred Qualifications: Experience with ServiceNow. Familiarity with Aruba Airwave and Calix Management System. Experience in a call center/customer service setting. Education: Required: Associate's degree or equivalent work experience. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Thank you for stopping by to take a look at the Junior Administrator role I posted here on LinkedIN, I appreciate it. If you have read my s before, you will remember that I am a real live human being writing this...so, no Bots, no AI...just a real live living human. As with all my job descriptions, I like to add a little humor to these things, so if you see something that makes you chuckle, that was the intent. In addition, like all the roles I work on, the 'social fit' is almost as important as the 'technical fit'. That being said, here are some of those 'social fit' characteristics we are seeking for this role: For this role, we are seeking someone that doesn't just take calls and refers those calls to others that get the actual work done. This is a role for the person that actually gets the work done. I know this may sound obvious, but I am willing to bet, there are some reading this that have worked with people that talk a lot, but don't really do all that much... This 'talks a lot, but doesn't get much done' environment is not this one. This team collaborates, quite a bit, with one another. So, we are seeking that individual who likes to document, likes to share, and genuinely enjoys collaborating with their team mates. We have all experienced micro-managers...the kinds of individuals that make work insufferable...you won't have that issue here. There is an expectation that you are an adult and work like an adult. Guess what, they will treat you like an adult...I know - wow - what a concept. We have all come across individuals who think that every issue is the size of a mountain. This is not an environment like that. The key here is to be calm...we aren't working with Nuclear weapons here... This role is being done onsite, Monday through Friday in Orlando Florida. I can only work with US Citizens or Green Card Holders for this role. So, unfortunately, if you are an H1, OPT, CPT, EAD, F1 Visa Holder, or anyone other than a US Citizen or Green Card Holder, we won't be able to work together for this role. Here is what we are seeking for this role: For this role, you will be working on, primarilly, hardware support issues. While you will be 'sitting' in the office in Orlando, you will be working with a user group of around 600 people. Don't worry, you won't be alone. You will have 2 Network & Systems analysts you will be working with and 3 help desk individuals that also support this user community. However, you will be the primary individual responsible for this Orlando location. You will be troubleshooting cell phones, hardware, printers, scanners, and other hardware issues. Don't worry, you aren't going to be reconfiguring routers, switches and subnets...you will have others to work with you on that. Here are some of your primary responsibilities (I won't get too granular here...here are the main points...I have a lot more to share if you are interested in the role): Install, modify and make minor repairs to personal computer hardware and software systems. This will include providing technical advice and support to users This role is, primarilly, user facing...so, due to that, fun stuff like documentation of issues and working with users to actually solve issues will be a vital part of this role. You will be the primary contact for network & system administration for this facility in Orlando. Identify and procure the hardware and software needed to satisfy user requirements. Install hardware and peripheral components such as monitors, keyboards, printers and disk drives. Coordinate activities with network & system administration team members for issues that you cannot solve on your own. Connect users to networks and provide initial training for applications. Administer software tracking tools. Here is what we are seeking for this role: At least 2-3 years of experience with Windows OS troubleshooting. The hiring manager likes to see duration on assignments you have been on. So, if you have spent 6-9 months at one role, and 9 months at the next, we won't have a fit for this role. Experience with issue tracking tools. This leads to that documentation piece I mentioned in this JD... We will need experience documenting those interesting issues you encounter. At least 2-3 years of AD troubleshooting experience. At least 2-3 years of TCP/IP troubleshooting experience...this 2-3 years of experience should also include broad network administration experience. If you have been the only help desk, network admin or system admin in one of your previous roles, that would be spot on with regards to what we are seeking.

Job Description: - As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Full-time Description Technical Support II assists all levels of support within the technical support department. The primary responsibility is to be the main contact for customers to provide technical support and service for CrossLink products. Requirements Essential Responsibilities: · To receive inbound telephone calls, chat messages, and emails from customers on product questions. · To provide customers with a user-friendly explanation and follow-ups developing relationships, assurance, and confidence. · Create Jira Issues and ensure issues are fully documented to allow for a seamless escalation to other personnel. · Monitor Jira Issues and escalate to ensure problems are handled as expeditiously as possible. · Analyze customer cases to identify trends and specific customer pain points to drive improvement in service quality and effectiveness. · User professional judgement to resolve problems. · Serve as a point of contact for large customers. · Assist seasonal technical support agent and resolve/report problems. · Owning and driving various aspects of quality assurance from a technical support team perspective. · Provide assessment of existing systems and recommend improvement. · Work effectively either solo or in a team. · Performs additional related duties as assigned by management. · Must have excellent communication skills (verbal and written). · Prepare for and support new products within technical areas. Preferred Skills: Associates Degree in Computer Science, or 3 years of experience 2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications 2 years Customer Service Bi-Lingual (English/Spanish) Basic knowledge of Tax concepts Salary Description $18.94 - $24.00

IT Support Specialist Company Overview: Join our dynamic team at 3MG Roofing & Solar, a leading roofing company committed to delivering top-quality roofing and solar solutions to our clients. We pride ourselves on our dedication to excellence, both in our services and in the technology that supports our operations. As we continue to grow, we are seeking a skilled IT Support Specialist to ensure our technology infrastructure runs smoothly and efficiently. Job Summary: The IT Support Specialist will be responsible for day-to-day IT operations, troubleshooting issues, and maintaining our technology systems to support the company's objectives. This role requires a tech-savvy individual with a strong background in networking, software management, and IT support within a business environment. Experience in the roofing industry is a plus. Key Responsibilities: Technical Support: Provide daily technical support to employees, resolving hardware and software issues promptly. Network Management: Utilize Unifi or other network management software to monitor and maintain network performance. Microsoft Admin Center: Manage and administer Microsoft services, ensuring security and efficiency. Telephony Systems: Maintain and troubleshoot telephony systems, including Teams, VoIP providers, and POE desk phones. Excel Management: Utilize Excel for data management, reporting, and analysis to support IT functions. IT Room Maintenance: Understand and maintain the IT room, including racks, switches, firewalls, and other networking equipment. Software Administration: Manage AccuLynx or CRM systems, ensuring they are configured correctly and meet the company's needs. AI Utilization: Use ChatGPT or other AI tools regularly to solve problems and enhance IT operations. Proven IT Support Experience: Demonstrate experience in IT support or a similar role, preferably within a business environment. Strong Networking Troubleshooting Skills: Diagnose connectivity issues, slow connections, and duplicate IP addresses. Experience Setting Up and Maintaining Printers: Set up printers, perform daily checks on toner levels, and order supplies as needed. Ability to Monitor and Manage IT Inventory Effectively: Track IT inventory, manage asset records, and liquidate unnecessary items to optimize resources. Self-Starter: Take initiative, ask questions, and propose solutions. SharePoint Management: Build and maintain SharePoint sites to facilitate collaboration and document management. Requirements: Strong Self-Starter: Ability to take initiative, ask questions, and propose solutions. Proven Experience in IT Support: Demonstrated experience in IT support or a similar role, preferably within a business environment. Experience with AccuLynx or CRM Systems: Manage and configure AccuLynx or other CRM systems. Strong Networking Troubleshooting Skills: Diagnose connectivity issues, slow connections, and duplicate IP addresses. Experience Setting Up and Maintaining Printers: Set up printers, perform daily checks on toner levels, and order supplies as needed. Ability to Monitor and Manage IT Inventory Effectively: Track IT inventory, manage asset records, and liquidate unnecessary items to optimize resources. Proficient in Microsoft Excel and the Microsoft Admin Center: Utilize Excel for data management, reporting, and analysis. Experience with Telephony Systems: Maintain and troubleshoot telephony systems, including Teams, VoIP providers, and POE desk phones. Familiarity with Building and Managing SharePoint Sites Proficiency with Unifi or Other Network Management Software Familiarity with Using AI Tools Like ChatGPT for Problem-Solving Excellent Troubleshooting Skills and Tech-Savvy Mindset Preferred Qualifications: Experience in the roofing industry or a related field. Additional certifications in IT or networking (e.g., CompTIA, Cisco, Microsoft). Experience with additional software platforms relevant to the roofing industry. Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal abilities. Ability to work independently and as part of a team. Detail-oriented with excellent organizational skills. Adaptable to changing technologies and environments. Location: Primarily onsite in our Winter Park office

JOB TITLE: Help Desk Associate POSITION OVERVIEW: At Kappa, our employees are our most treasured asset which is why we are looking for a dynamic and passionate follower of technology! We are looking for a customer service focused, professional Help Desk Associate. The right candidate must love a challenge and constantly be looking for ways to improve themselves and the companies they work for. The main responsibility of the Help Desk Associate is to answer inbound support calls, create, manage and monitor service tickets, and provide the first level of support to all end-users in a timely manner while delivering great customer service. You will interact with our amazing clients routinely and possess the ability to work happily and promptly under minimal supervision. Our ideal candidate shall support clients' networked IT environments including hardware, servers, PCs, printers, firewalls, and software for a variety of diverse small, medium-sized and enterprise organizations. You should have the ability to adapt to different IT environments quickly, maintain good communication, smile, offer praiseworthy IT support, and attain comprehensive detailed documentation skills. Customer service is number one at Kappa Computer Systems, supporting our clients with a confident and happy can-do attitude is priceless. Building invaluable relationships with our clients and the Kappa team is key to everyone's success. TECHNICAL FUNCTIONS: Understanding of Microsoft's core business applications 365, Sharepoint, Azure, Outlook and others Update/restore/install and resolve any Windows OS PC problems and run diagnostics as necessary Troubleshoot minor email issues with 365, Exchange and Outlook Troubleshoot and repair PC software and hardware issues Troubleshoot minor printing and networking issues Troubleshoot and evaluate computer slowness and remediate Troubleshoot and resolve Internet issues Assist with user password resets, changes and updates Work with and installing\reloading hard drives and other PC hardware Responsible for managing new computer setups for clients Reimage PC's by working with images Anti-Virus and MDM management and support iPad and mobile phone assistance Assist with MFA issues and resets RESPONSIBILITIES: Support Triage Answer inbound support phone calls and monitor support email and ticket portal for client support requests Create support tickets, and manage the ticket process by assigning, tracking, routing, and redirecting problems to correct resources Prioritize clients support requests in order of most urgent Follow the ticket opening processes and communications to clients to ensure they are aware their request has been acknowledged Triage support tickets to best resource to resolve the issue/ load balance tickets to techs for quickest resolution Continually monitor ticketing system to ensure tickets are addressed quickly, reassigning tickets if needed to ensure a quick response to clients Monitor alerts from all monitoring softwares and assign or close tickets as needed Help Desk Support Provide the first level of support (within your wheelhouse and within the above technical functions list) to all end-users Perform troubleshooting within a timely manner, by not spending more than 15-20 minutes on a ticket without further direction Properly escalate tickets to the next level of support after 15-20, continue to follow up on ticket to learn how the issue was resolved Use ticketing program to track all time and support resolutions Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and outages Follow up with customers, provide feedback and see problems through to resolution Must Document, document, document your service request details, resolution's, technical notes, passwords, end-user information and equipment Very detail-oriented, self-reliant; with the ability to meet established deadlines Other Skills Strong client-facing, enthusiastic with good communication skills Learn and use the available Kappa tools to better support our customers Quick to respond to clients with an understanding approach, and a follow up to customers promptly Successfully work on more than one issue at a time. Multitasking abilities is a must Very detail-oriented, self-reliant; with the ability to meet established deadlines Continue education and personal growth on subjects related to responsibilities Must be client service oriented and believe in teamwork, collaboration, adaptability & initiative. Possesses a drive to ensure clients success and satisfaction Must possess a strong technical curiosity and continued desire to grow Work independently with little instruction, and work tasks without much supervision Have a great work ethic (Made a mistake? Own up to it and learn) Willingness to get the job done right the first time REQUIREMENTS: Five years minimum experience in IT Field Proven working experience in providing help desk support Ability to multi-task and adapt to changes quickly Background check Good driving record Drug testing Flexible occasional nights, holidays and after- hours On-call rotation required Degree in IT is preferred In- office position, company shirts required WHAT IS IN IT FOR YOU?!? Competitive pay Retirement plan with 3% company match Health benefits Time off and paid holiday benefits Enjoy your birthday off Mileage reimbursement Company outings All the office snacks you can eat Work/life balance with a focus on a 40-hour workweek Technology training and certifications i.e. Dell, SonicWALL & other certifications Fun work environment, Kappa is rated "Best Places to Work" 5 years in a row! ADDITIONAL INFORMATION: Valid driver's license and insurance with reliable transportation. This position will require some in-frequent travel to the other client offices as needed. Applicants selected will be subject to a criminal, employment, and motor vehicle background check.

Information Technology Support Specialist Technology company located in Longwood Florida has an exciting position for an IT Technology Support Specialist. This position supports a nationwide company with, 40 + branch offices and multiple client sites. To successfully perform this job, an individual must be able to satisfactorily perform the responsibilities listed below: General Job Description: Coordinate, manage and implement IT projects for 1000+ user network and offices nationwide. Major Duties and Responsibilities: Implement and coordinate IT projects, monitoring and management of IT systems, network administration, inventory asset tracking, email and email archive portal management, monitoring of backup systems, Windows Server active directory, Office365, SentinelOne Cloud portal and client end point management, reviewing, drafting, and creating Standard IT Operating Policies and Procedures, helpdesk support and end user training. Other duties as assigned. Minor Duties and Responsibilities: Hardware break/fix, Windows 7 and 10 operating systems, Microsoft Office troubleshooting, Imaging desktop and notebook computers for deployment. Qualifications for the Job: A+ Certification and/or Microsoft Certifications a plus but not mandatory. A solid working knowledge of networks, servers, computers, desktops and Microsoft Products such as Microsoft Office 365, Azure Active Directory, Exchange, Teams, SharePoint and operating systems. Key Competencies: Proven experience as an IT Technician or relevant position, excellent communication skills, outstanding organizational and time-management skills, adaptability and project management. Salary: Salaried position, pay depends on experience: list salary requirement. Candidates Must: Be able to lift 50lbs, have a clean driving record and appropriate vehicle insurance coverage. Some travel required.

The Technical Support Specialist role at Biller Genie plays a crucial role in ensuring effective communication and timely resolution of customer inquiries. As a member of the Tech Support team, you will be responsible for answering incoming calls and chats from customers, assessing their needs, and forwarding them to the appropriate support team for further assistance. Your excellent communication and problem-solving skills will contribute to maintaining high customer satisfaction levels. This role is an on-site position, requiring 5 days a week in the office. It is based in the Orlando area near International Drive, just minutes from I-4 and the Turnpike. If you're applying from out of state, please indicate in the header of your resume you are "Planning to Relocate" or your application may be automatically rejected due to distance. About Us: Recently voted Inc Magazine 2023 Best Places to Work, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. We have offices in Miami and Orlando, growing rapidly, with clients all over the United States. Our technology is disrupting the payments and accounting industries. Visit ******************* to learn more. Primary Job Responsibilities Customer Interaction: Answer incoming calls and chats from customers in a professional and friendly manner, providing excellent customer service at all times. Engage in active listening to understand customer inquiries and gather relevant information. Triage Assessment: Assess customer inquiries and determine the appropriate support team or department to handle their specific needs. Prioritize urgent inquiries and escalate them promptly to ensure timely resolution. Information Gathering: Collect and document accurate and detailed information about customer inquiries, including contact details, issue descriptions, and any relevant data required for the support team to provide effective assistance. Effective Communication: Communicate customer inquiries effectively and efficiently to the appropriate support team or department, ensuring all necessary details are provided for a smooth handoff. Collaborate with team members to ensure seamless transitions and efficient workflow. Documentation: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in the company's ticketing or CRM system. Ensure that all relevant information is properly documented for future reference and analysis. Customer Follow-Up: Follow up with customers as necessary to ensure customer satisfaction and verify the successful resolution of their inquiries. Provide updates and feedback to customers regarding the status of their inquiries when appropriate. Continuous Improvement: Identify trends or patterns in customer inquiries and provide feedback to management or relevant teams for process improvements. Share insights and suggestions to enhance customer support processes and tools to increase efficiency and customer satisfaction. Required Skills High school diploma or equivalent; additional certifications or relevant education is a plus. Proven experience in a customer service role, preferably in a phone and chat support environment. Excellent verbal and written communication skills, with a strong command of the English language. Active listening skills and the ability to empathize with customers while maintaining a calm and professional demeanor. Strong problem-solving skills and the ability to think quickly and adapt to changing situations. Ability to multitask and work efficiently in a fast-paced environment. Strong attention to detail and accuracy in documenting customer interactions and information. Benefits: Comprehensive Medical, Dental, and Vision Plans 401k with up to 4% Company Match Flexible Open Paid Time Off (PTO) Policy Our Mission: To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market. Our Core Values: Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time. Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong. Catch Up - We are high performers and love a fast-paced environment. Believe in the Genie - We are passionate about where we are going as a team and we show we care. Class shines - We are articulate professionals who carry ourselves well and speak with purpose. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Range and benefit information provided in this posting are Colorado-specific. Colorado Pay Range: from $26.92 to $63.46 per hour from $56,000 to $132,000 per annum eliglble for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Flexible paid time off (unlimited or accrued vacation and sick leave) 9. Paid parental leave 10. Employee Stock Purchase Plan 11. Adoption assistance 12. Financial planning and group legal 13. Voluntary benefits including auto, homeowner and pet insurance Responsibilities The position is for the Fusion Applications Technologies team that supports Oracle's brand new Public Cloud Services that comprise of Software-as-a-Service (SaaS) product offerings for Oracle's Next-Gen Fusions Applications - HCM, ERP, SCM, CRM, etc. Applied Technologies - knowledge of and experience in one or more of the following: Familiar with DevSecOps Model Service-Oriented Architecture (SOA) WebLogic Server(WLS) and/or Enterprise Manager (EM) Performance & Scalability ERP or Enterprise Middle Tier System Administration Experience Experience working with SSL, SOAP, Web Services, REST API, Certificates and Integrations with other products Strong knowledge of Load Balancer, Proxy, Firewall, Email infrastructure, Networking, and OCI. Oracle Identity & Access Manager, Fusion HCM, ERP, SCM, CRM Knowledge would be an added advantage. Experience in troubleshooting and analyzing Fiddler/Browser trace, Log files, Thread dumps, etc. Experience with enterprise monitoring and management tools such as Oracle Enterprise Manager will be preferable Foundational Technologies - knowledge of and experience in multiple of the following: o Operating System: Unix/Windows o Web services o Java /Java EE o XML o Experience with Oracle Database, SQL, and PL/SQL Analytical Skills: o Ready to perform in an ever-changing environment with a can-do attitude o Must have well-developed troubleshooting skills and preferably a support background o Ability to analyze details, log/trace files, work with incomplete or ambiguous data to fix issues o Ability to test/replicate the issue in labs and provide adequate support to customers Top 3 skills in the ideal candidate: 1. Troubleshooting experience (Detail Oriented Mindset) 2. Java experience (SOA connections/web services/web applications) 3. Systems Administration experience (Middleware, UNIX, or ERP) The job may require the flexibility to work beyond standard business hours, including weekends and holidays, as required. Base shift hours may change over time.

Technical Support Analyst We are seeking an eager Technical Support Analyst that wants to get their foot in the door at a fast-growing logistics technology start up. This position will use their technical skillset to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. This is a perfect position for a Jr Developer wanting to learn, contribute and have a direct path to an IT, Product, or Development role. What to expect from the role * Work experience with different systems, software, and hardware. * Opportunity to work on IT projects. * Exposure and career path to IT, product, and development. * Work in collaboration with multiple teams. * Guided by experts and professionals in the field and learn on the job. * A vibrant and fun start up culture. Responsibilities * Take ownership of stakeholder issues and see problems through to resolution in a timely manner. * Use technical background and tools to research, diagnose, troubleshoot and build solutions to resolve customer issues. * Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. * Field support calls, chat, email, and/or other communication from and provide friendly, prompt and accurate feedback to both internal and external stakeholders. * Prepare accurate and timely reports. * Create and document knowledge in the form of knowledge base tech notes, articles, and SOPs. * Other related duties as assigned. Requirements * BS degree, Bootcamp certificate or equivalent experience in Information Technology, Computer Science preferred. * Proven working experience in enterprise technical support, IT support or as a technical analyst or engineer. * Familiarity with JavaScript or other Object-oriented Programming languages required. * Experience interacting with REST APIs required. * Experience with SQL querying preferred. * Familiarity with agile methodologies preferred. * Strong problem-solving skills. * Excellent client-facing skills. * Excellent written and verbal communication skills.

Job Profile Technical Support Analyst Eustis, FL Southeast Utilities of GA, a Congruex Company, is looking for a Technical Support Analyst to join our construction team. Who is Congruex Congruex designs and builds broadband and wireless communications infrastructure. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions. We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S. and our core values of GRIT connect everything we do. We are building tomorrow, together. Will you join us? Your New Job Job Summary: Our operating unit provides construction services to telecommunications, and we are looking for a Technical Support Analyst to join our team. We are looking for someone familiar with the cable TV / fiber optic construction process who works in the office, can read technical maps and call-in locating tickets. Job Responsibilities: * Assist Locators with the respective maps as needed * Updating Street sheet * Preparing Construction packages for subcontractors * Documenting and assisting with Damage Claims * Creating Labels, Printing Maps, Scanning Dailies, etc. * Assist / prepare packages and contracts for Large Project meetings * Creating Estimate maps for work expected to be completed. * Creating Final As-builts for the actual work performed * Verify all incoming Xnet Fiber and coax splicing dailies (or documenting design changes) * Review all "Business as Usual" dailies against P2 and design * P2 Chatter and task management with comcast * Maintain many Smart sheet and other online excel spreadsheets Required Skills & Qualifications: * A positive can-do attitude and openness to trying things new ways * GRIT values - Guts, Reliability, Innovation, and Teamwork * Proficiency in MS Office (MS Excel and MS Outlook, in particular) * Valid state-issued driver's license and/or dependable transportation to and from work (required) * Excellent time management skills and the ability to prioritize work * Attention to detail and problem-solving skills * Excellent written and verbal communication skills * Strong organizational skills with the ability to multi-task Desired Skills & Qualifications: * Previous experience in the telecom, utility, construction, and/or engineering industry Why Work At Congruex No matter what role you play, you are an important part of the One Congruex Family. We offer: * Medical, Dental & Vision Benefits * 401(k) Program with a Company Match * Free Wellness Resources & Marketplace Discounts * Paid Maternity & Parental Leave * Paid Basic Life Insurance & Voluntary Options * The pillars of Congruex culture are GRIT, safety, inclusion, and family. The Fine Print: We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Human Capital Resources and Concepts Inc. (HCRC) is a consulting firm that specializes in resource management capabilities that are utilized in all federal organizations. Our consultants have in-depth training and work experience in Department of Defense and other federal entities which includes the Intelligence Community. We have subject matter experts in all source analysis, mission support services, and information technology. Our services are structured to address everything from major strategic issues to more basic problems effecting everyday business practices. No matter the requirement it is our commitment to deliver objective, informed, and actionable plans to assist your organization. HCRC is currently seeking is currently seeking a IT/Help Desk Specialist to join our team of qualified, diverse individuals within our organization. This is a Full Time position that will include benefits such as healthcare, dental, paid time off, and 401k. Salary is based on a combination of experience and education. We look forward to reviewing your resume for this or even future opportunities which may arise! Duties Provides a wide range of technical service with the utmost professionalism to users in a solution center setting. Provide information and direction to users on how to gain access to IT services. Troubleshoot and triage interaction and incident tickets Give guidance to clients to resolve their issue and prevent recurrences of the issue to the best extent possible. Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities; and assigning to appropriate solver groups. Inform clients of their IT options and the associated benefits and limitations. Provide expert technical support to customers having varying levels of computing skills. Identify incident trends and escalate identified problems to supervisory personnel. Works with walk-up customers to resolve IT issues and answer IT-related questions. Ability to troubleshoot and resolve issues accurately, promptly, and to the user's satisfaction. Works with customers with all levels of IT knowledge resolving issues, answering questions, and providing guidance. Works as part of a team as well as independently using IT skills and experience to resolve IT issues as quickly and accurately as possible. Ascertains patterns and develops proposed procedural and operational changes to minimize or eliminate common or recurring problems. Works under limited supervision on tasks within established procedures. Focus is on maintaining a high level of customer satisfaction. All personnel are required to be respectful, professional, courteous, and knowledgeable at all times. Provide desktop software application assistance. Provide assistance during seminars/conferences Qualifications Must have a Bachelor's degree Demonstrated experience in prioritizing the workday, balancing multiple projects, and working across multiple deadlines. Proficiency in Microsoft Excel and PowerPoint Ability to obtain a DoD Secret clearance Must be willing and able to travel Previous experience working for a Government contractor is a plus

Information Technology Support Specialist Technology company located in Longwood Florida has an exciting position for an IT Technology Support Specialist. This position supports a nationwide company with, 40 + branch offices and multiple client sites. To successfully perform this job, an individual must be able to satisfactorily perform the responsibilities listed below: General Job Description: Coordinate, manage and implement IT projects for 1000+ user network and offices nationwide. Major Duties and Responsibilities: Implement and coordinate IT projects, monitoring and management of IT systems, network administration, inventory asset tracking, email and email archive portal management, monitoring of backup systems, Windows Server active directory, Office365, SentinelOne Cloud portal and client end point management, reviewing, drafting, and creating Standard IT Operating Policies and Procedures, helpdesk support and end user training. Other duties as assigned. Minor Duties and Responsibilities: Hardware break/fix, Windows 7 and 10 operating systems, Microsoft Office troubleshooting, Imaging desktop and notebook computers for deployment. Qualifications for the Job: A+ Certification and/or Microsoft Certifications a plus but not mandatory. A solid working knowledge of networks, servers, computers, desktops and Microsoft Products such as Microsoft Office 365, Azure Active Directory, Exchange, Teams, SharePoint and operating systems. Key Competencies: Proven experience as an IT Technician or relevant position, excellent communication skills, outstanding organizational and time-management skills, adaptability and project management. Salary: Salaried position, pay depends on experience: list salary requirement. Candidates Must: Be able to lift 50lbs, have a clean driving record and appropriate vehicle insurance coverage. Some travel required.

As a Tier 2 Helpdesk Support professional, your primary responsibility is to provide technical expertise and advanced troubleshooting to resolve complex software, hardware, or network-related issues escalated from Tier 1 support or identified through proactive monitoring. You will work closely with Tier 1 support staff, system administrators, and other IT teams to ensure timely and effective incident resolution. Your role requires in-depth technical knowledge, strong problem-solving skills, and the ability to handle escalated user issues. Key Responsibilities: Advanced Troubleshooting: Resolve complex technical issues escalated from Tier 1 support by utilizing in-depth technical knowledge, troubleshooting methodologies, and problem-solving skills. Analyze symptoms, identify root causes, and implement appropriate solutions. Incident Management: Take ownership of escalated incidents and manage them through to resolution within defined service level agreements (SLAs). Collaborate with other IT teams and vendors as necessary to expedite incident resolution. Technical Expertise: Serve as a subject matter expert (SME) for specific applications, systems, or technologies. Stay up-to-date with the latest industry trends, best practices, and emerging technologies related to the supported environment. Knowledge Base and Documentation: Contribute to the creation and maintenance of the knowledge base by documenting known issues, resolutions, and troubleshooting procedures. Ensure accurate and up-to-date documentation to facilitate efficient issue resolution by Tier 1 support and self-service support for end-users. Root Cause Analysis: Conduct thorough investigations to determine the root cause of complex or recurring issues. Collaborate with other teams to implement preventive measures and recommend process improvements to minimize future incidents. Escalation and Collaboration: Collaborate with Tier 1 support staff, system administrators, network engineers, and other IT teams to resolve escalated issues. Provide guidance, advice, and technical assistance to Tier 1 support personnel to enhance their skills and knowledge. Change Management: Participate in change management processes by reviewing proposed changes, performing impact assessments, and ensuring smooth implementation of changes related to the supported environment. Training and Mentoring: Assist in training and mentoring new Tier 2 support staff, sharing knowledge, best practices, and technical expertise to enhance the overall capabilities of the team. Continuous Improvement: Identify areas for process improvement, automation, or streamlining support procedures to enhance efficiency, reduce incident resolution time, and improve user satisfaction. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience in a helpdesk or technical support role, with a focus on Tier 2 or higher support. In-depth knowledge of operating systems, network protocols, software applications, and hardware components. Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and develop effective solutions. Familiarity with ITIL best practices and incident management processes. Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools. Excellent communication skills, both verbal and written, with the ability to convey technical concepts to both technical and non-technical stakeholders. Ability to work well in a team environment, collaborating with cross-functional teams to resolve issues. Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. Customer service orientation and a commitment to delivering high-quality support. Relevant certifications (e.g., CompTIA N+, Microsoft Certified Administrator Associate) are a plus. Communication and Reasoning Skills Clear and concise communication: Tier 2 support personnel must have excellent verbal and written communication skills. They should be able to articulate technical concepts and complex information in a clear and understandable manner to both technical and non-technical stakeholders. Using simple language, avoiding jargon, and adapting communication style to the recipient's level of understanding are important aspects of effective communication. Active listening: Active listening is crucial for understanding the details and nuances of complex issues reported by users or escalated from Tier 1 support. Tier 2 support staff should listen attentively, ask relevant questions to gather comprehensive information, and demonstrate empathy to build rapport. Active listening ensures accurate issue comprehension and enhances the ability to provide targeted solutions. Logical reasoning and problem-solving: Tier 2 support requires strong logical reasoning and problem-solving skills. Helpdesk professionals in this role need to analyze complex issues, evaluate multiple variables, and use deductive reasoning to identify potential causes and solutions. They should possess a systematic approach to problem-solving and be able to break down complex problems into manageable components for effective troubleshooting. Technical expertise: Tier 2 support personnel should have a deep understanding of the supported technologies, systems, and applications. They need to stay updated with the latest industry trends, best practices, and emerging technologies relevant to their role. Strong technical expertise enables them to provide accurate and efficient solutions to complex issues. Collaboration and knowledge sharing: Tier 2 support professionals often collaborate with Tier 1 support staff, system administrators, network engineers, and other IT teams. They should possess strong interpersonal skills and the ability to work effectively in a team environment. Sharing knowledge, collaborating on issue resolution, and offering guidance to Tier 1 staff contribute to overall team success. Analytical thinking: Tier 2 support involves analyzing data, logs, and system information to diagnose and troubleshoot complex issues. Helpdesk professionals in this role should be adept at analyzing data, recognizing patterns, and drawing insights to make informed decisions. Strong analytical thinking enables them to identify trends, potential risks, and opportunities for process improvements. Flexibility and adaptability: Tier 2 support often encounters unique and varied challenges. Helpdesk professionals should be adaptable and flexible in responding to changing situations, new technologies, and evolving user needs. They should be open to learning new skills and approaches to enhance their problem-solving capabilities. Customer service orientation: Tier 2 support is customer-facing, and a strong customer service orientation is important. Helpdesk staff should maintain a positive and helpful demeanor, ensuring prompt and effective support. They should strive to exceed user expectations and provide a satisfactory user experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to sit and use hands to type and operate computer and mouse. The employee is frequently required to talk, hear, bend and twist neck. The employee may be required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. The employee is required to have a valid driver's license and be capable of driving long distances. Employee may be required to use their personal vehicle for business purposes. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will spend most of their time in a typical office environment. The noise level in the work environment is usually moderate, but can occasionally be loud. The employee will be exposed to other work environments as needed based on project work at client sites. On occasion, the employee may be required to travel outside the typical i-Tech service area.

We are seeking a highly skilled and motivated IT Specialist to join our team and provide site technical support at our Rockledge, FL and Watertown, SD facilities. The ideal candidate will possess a strong technical background with expertise in troubleshooting hardware, software, and network issues. This role requires excellent communication skills as well as the ability to work independently to resolve technical problems efficiently. The IT Specialist will work in close coordination with the Electronics IT Team, Standex Enterprise IT team, and the service desk. What You'll Do Provide periodic onsite technical support to end-users at our manufacturing sites in Watertown, SD and Rockledge, FL, as well as other locations in the U.S. Serve as Tier 2 support by diagnosing and resolving hardware, software, and network issues in a timely manner. Install, configure, and maintain computer systems and peripherals. Set up and troubleshoot printers, scanners, and other office equipment. Assist with software installations, updates, and patches. Collaborate with the IT team to implement and maintain IT infrastructure projects. Train end-users on basic IT procedures and best practices. Perform routine maintenance tasks such as system updates and backups. Manage security and availability of site-specific business applications Secure operational technologies in collaboration with the Enterprise team. Work with local IT/facilities vendors to ensure site is running effectively (i.e. Wifi, telephone, etc) Ensure compliance with company IT policies and procedures. Follow all safety and IT security policies and procedures. Participate in an on-call, after-hours rotation with the Standex IT team. Other duties as assigned. What You'll Bring Must be a U.S. citizen Must be able to travel up to 25% as this position will be supporting multiple sites Bachelor's degree in an Information Technology related field preferred. At least three (3) years related IT experience. Windows server and PC deployment, administration, and troubleshooting Experience with Active Directory, Exchange, and Office 365 administration Basic networking skills What We Value Needs to be a true team player that is motivated to complete tasks and projects without onsite supervision and to pitch in where needed for the larger organization. Experience and temperament to handle highly confidential information/material. Ability to work after hours as needed to ensure completion of projects. Participate in an on-call rotation shared by IT North America team members.

All the benefits and perks you need for you and your family: - Benefits from Day One - Paid Days Off from Day One - Student Loan Repayment Program - Career Development - Whole Person Wellbeing Resources - Mental Health Resources and Support Our promise to you\: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full Time The role you'll contribute\: The AIT Intern is a role designed to provide a compressed overview of AIT Integration. The length of the internship is typically 10-12 weeks. During this time the intern will rotate through core operational leadership areas observing, assisting, and being assigned projects as needed. The intern will be invited to various leadership meetings, observing and participating in key discussions. He or she will actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. The value you'll bring to the team\: · Complete a rotation with the Integration Department to gain overall understanding of the organization. · Completes special projects as assigned. · Participates in all meetings as assigned. · Completes other duties as assigned. The expertise and experiences you'll need to succeed\: KNOWLEDGE AND SKILLS REQUIRED: · Ability to communicate well orally and in writing. · Ability to work well with others using tact and diplomacy. · Have proven analytical and organizational abilities. · Knowledge of Microsoft suite\: Word, Power Point, Excel, and Outlook EDUCATION AND EXPERIENCE REQUIRED: · Sophomore or higher in college, working toward an applicable Bachelor's degree · GPA of 3.2 or higher

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Responsibilities Applied Technologies - knowledge of and experience in one or more of the following: Familiar with DevSecOps Model Service Oriented Architecture (SOA) WebLogic Server(WLS) and/or Enterprise Manager (EM) Performance & Scalability ERP or Enterprise Middle Tier System Administration Experience Experience working with SSL, SOAP, Web Services, REST API, Certificates and Integrations with other products Strong knowledge of Load Balancer, Proxy, Firewall, Email infrastructure, Networking and OCI. Oracle Identity & Access Manager, Fusion HCM, ERP, SCM, CRM Knowledge would be an added advantage. Experience in troubleshooting and analyzing Fiddler/Browser trace, Log files, Thread dumps etc. Experience with enterprise monitoring and management tools such as Oracle Enterprise Manager will be preferable Foundational Technologies - knowledge of and experience in multiple of the following: o Operating System: Unix/Windows o Web services o Java /Java EE o XML o Experience with Oracle Database, SQL and PL/SQL Analytical Skills: o Ready to perform in an ever changing environment with a can-do attitude o Must have well-developed troubleshooting skills and preferably a support background o Ability to analyze details, log/trace files, work with incomplete or ambiguous data to fix issues o Ability to test/replicate the issue in labs and provide adequate support to customers Top 3 skills in the ideal candidate: 1. Troubleshooting experience (Detail Oriented Mindset) 2. Java experience (SOA connections / web services / web applications) 3. Systems Administration experience (Middleware, UNIX or ERP) The job may require the flexibility to work beyond standard business hours, to include weekends and holidays, as required. Base shift hours may change over time. #JoinASE

Information Technology Support Specialist Technology company located in Longwood Florida has an exciting position for an IT Technology Support Specialist. This position supports a nationwide company with, 40 + branch offices and multiple client sites. To successfully perform this job, an individual must be able to satisfactorily perform the responsibilities listed below: General Job Description: Coordinate, manage and implement IT projects for 1000+ user network and offices nationwide. Major Duties and Responsibilities: Implement and coordinate IT projects, monitoring and management of IT systems, network administration, inventory asset tracking, email and email archive portal management, monitoring of backup systems, Windows Server active directory, Office365, SentinelOne Cloud portal and client end point management, reviewing, drafting, and creating Standard IT Operating Policies and Procedures, helpdesk support and end user training. Other duties as assigned. Minor Duties and Responsibilities: Hardware break/fix, Windows 7 and 10 operating systems, Microsoft Office troubleshooting, Imaging desktop and notebook computers for deployment. Qualifications for the Job: A+ Certification and/or Microsoft Certifications a plus but not mandatory. A solid working knowledge of networks, servers, computers, desktops and Microsoft Products such as Microsoft Office 365, Azure Active Directory, Exchange, Teams, SharePoint and operating systems. Key Competencies: Proven experience as an IT Technician or relevant position, excellent communication skills, outstanding organizational and time-management skills, adaptability and project management. Salary: Salaried position, pay depends on experience: list salary requirement. Candidates Must: Be able to lift 50lbs, have a clean driving record and appropriate vehicle insurance coverage. Some travel required.