Technical support specialist jobs in Apopka, FL - 575 jobs

Product Support Technician Success Profile *This role will be advertised as Technical support specialist but internally will be called Product support specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.

Job Description We're looking for a true Tier II Help Desk Technician to own complex support issues in a busy, multi-tenant MSP environment. In this role, you'll handle escalations that Tier I can't resolve, including advanced troubleshooting across Windows, Microsoft 365, basic server and networking issues, and user onboarding/changes. You'll be the person our technicians and clients rely on when things get tricky-digging into root causes, stabilizing environments, and keeping users productive. You won't be expected to architect Azure or design complex Intune policies (we have engineering roles for that), but you'll work closely with our Associate Cloud & Endpoint Engineer (Azure / Intune) and project team when issues cross into deeper configuration or project work. Most support is delivered remotely from our Orlando office. Less than 10% of your time will involve going on-site to client locations for issues that truly require a physical presence. This role also participates in an after-hours on-call rotation. On-call is scheduled in one-week blocks and is compensated with an additional on-call bonus on top of base salary. We'll walk through how the rotation works and volume expectations during the interview process. If you love solving tough technical problems, talking directly with users, and being the calm, senior voice on the help desk, this role is for you. Key Responsibilities Advanced User & Systems Support Own Tier II escalations from the help desk related to Windows workstations, Microsoft 365, basic server services, and line-of-business applications. Troubleshoot complex issues primarily via remote tools, with occasional on-site visits (under 10%) when hands-on support is required. Microsoft 365 & Core Cloud Troubleshooting Support Microsoft 365 (Exchange Online, Teams, SharePoint), including mailbox issues, permissions, and access problems. Handle everyday Entra / Azure AD issues (user/group access, sign-in problems, MFA issues), escalating deeper policy/architecture changes to engineering as needed. Network & Server Escalations Troubleshoot issues involving network connectivity, VPN, DNS, DHCP, VLANs, and related infrastructure in coordination with senior engineers when necessary. Work with servers (on-prem or cloud-hosted) at a Tier II level: service issues, performance checks, and basic configuration fixes. Ticket, Incident, & On-Call Ownership Take full ownership of assigned tickets from intake to resolution, including documentation of findings and updates in the PSA. Help monitor queues, prioritize critical issues, and ensure SLAs are met by communicating clearly with both users and teammates. Participate in a rotating after-hours on-call schedule (one week at a time), responding to urgent issues and coordinating with teammates as needed; this on-call time is additionally compensated via an on-call bonus. Collaboration & Knowledge Sharing Partner closely with Tier I technicians to provide guidance, answer questions, and help them grow. Collaborate with the Associate Cloud & Endpoint Engineer (Azure / Intune) and project team when escalations reveal a need for deeper configuration, automation, or long-term fixes. Contribute to knowledge base articles, checklists, and standard operating procedures. Requirements Required Qualifications 3-5+ years of professional IT support experience with recent Tier II responsibilities. Experience in an MSP or multi-tenant environment strongly preferred. Strong skills in: Supporting Windows 10/11 workstations and common business applications Troubleshooting Microsoft 365 (Outlook/Exchange Online, Teams, SharePoint) Handling everyday Entra / Azure AD and user access issues (passwords, groups, MFA, sign-in problems) Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, basic routing/switching) and experience troubleshooting network-related user issues. Experience with a PSA and RMM (ConnectWise, Halo, N-able, or similar) for ticketing and remote support. Strong problem-solving skills and clear, professional spoken and written English communication with both technical and non-technical audiences, including on phone and video calls with U.S.-based clients and teammates. Proven ability to own issues end-to-end, stay calm under pressure, and work effectively in a fast-paced environment. Willingness to participate in a rotating after-hours on-call schedule, with additional compensation provided. Preferred Qualifications Prior work in a managed services setting supporting multiple clients. Exposure to Intune for device management and policy troubleshooting (you don't need to be an Intune engineer; we'll help you grow here). Familiarity with firewall/router vendors (Fortinet, Unifi, etc.) at a troubleshooting level. Experience mentoring Tier I techs or being the “go-to” escalation person on a service desk. Location This role is based in our Orlando, FL office. Day-to-day work is performed remotely via our tools from the office. Less than 10% of your time will involve going on-site to client locations in the Orlando area when an issue truly requires a physical visit. Candidates must live within commuting distance of Orlando or be willing to relocate. Benefits Salary Annual salary of $70,000-85,000/year commensurate with experience + on-call stipend as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) - Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance - Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance, Dental & Vision Insurance - 100% company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance - Income protection benefits provided. ✅ SIMPLE IRA - Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning - Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success!

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all time, mileage, and other requirements in an accurate and timely manner Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis Other duties may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent and 1-3 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Must meet all background requirements on an annual basis or as business needs require Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to work overtime as required Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Must own a basic repair tool kit

at our headquarters. iCoreConnect (NASDAQ: ICCT) is a national provider of secure communications for high-compliance industries including healthcare, finance, and legal. The company is headquartered in the Orlando metro area. The Technical Support Specialist is the first escalation point within Support and Customer Service. This position is ideal for technical troubleshooters who excel at positively engaging with customers through both written and verbal communication. It is a highly customer-facing role, involving frequent daily interactions with clients. The technicians have basic service and product knowledge and can solve fundamental problems, such as resetting passwords, uninstalling applications, and assisting customer with using our services. The selected candidate knows how to structure his or her thought process to determine the problem and work toward resolution systematically and helpfully. Required Skills: * Strong analytical and problem-solving skills. * Strong excellent time management skills * Methodically troubleshoot and resolve issues. * Excellent written communication and verbal skills, as well as strong listening skills. * Strong interpersonal skills. * Strong customer relation skills. * Strong phone support skills are preferred. * Ability to handle multiple priorities. * Ability to develop documentation for common issues. * Takes initiative to learn and develop. * Positively works with small teams and is motivated when working independently. Experience with: * Various email systems (Outlook, Thunderbird, Webmail). * Understanding of email systems and protocols (e.g. IMAP, SMTP). * Windows & Apple operating systems and utilities. * Modern-day browsers (e.g. Chrome, Safari, Firefox, IE). * Standard debug tools and processes available in/for browsers (e.g. Firebug). * Remote access services like TeamViewer, Splashtop, etc. * CRM software (e.g. Salesforce). Helpful Knowledge: * MySql * Zendesk or similar ticketing system Pay and Holidays: * Salary commensurate with skills and experience. * Benefits Including Paid Vacation, Sick time & Holidays, Health, 401k, Dental, Vision, FSA/HSA and more offered after a 90-day probationary period. * Hours are Monday - Friday from 11:00 a.m.- 8:00 p.m. (ET) at company HQ in Ocoee, FL. NOTE: This is an in-house position at our headquarters.

Job Description Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: *************************************** Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies. Our Values: Customer First - We earn the right to be our clients' first choice. Integrity - We hold ourselves to the highest standard to build trust. Collaborative - We always win as a team. Innovative - We find new methods to deliver change and advance technology to the industry. Passionate - We are driven to be the best in class. Currency Exchange International is looking for a proactive, results-driven, and organized professional to the join the team as an IT Help Desk Technician at our office in Orlando, FL! Essential Functions: Assisting with local helpdesk issues Responding to help requests from remote branch locations and offices including the use of remote access tools and troubleshooting with end-users over the phone or messenger Thoroughly documenting completed work using the company ticketing system Hands-on work for various cabling or installation purposes within the office, which may require climbing a ladder and using basic tools Provide on-call support to office users during some off-hours Knowledge in the following areas are necessary: Strong knowledge of Windows 7, 8.1, 10, Server 2008, Server 2008 R2, Server 2012 R2 and various administrative tasks Experience with remote access software such as Screenconnect, Teamviewer, or Remote Desktop Troubleshooting Windows installation issues including drivers, printers, scanners, and other software Formatting and installing Windows Operating Systems, either manually or via mass-imaging technologies, like MDT Using a ticketing system for prioritizing and documenting progress on issues and projects within the company and department Familiar with patch management and asset inventory technologies and methodology Proficiency with OS-native or OS-agnostic programming languages to be used for scripting automated tasks Cutting and terminating Ethernet patch cables Enthusiasm and a genuine interest in technology Competencies: Action Oriented Functional Skills Situational Adaptability Effective Communication Optimizes Work Processes Nimble Learning Required Education and Experience: Experience in a PC/local area network support environment. Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices. Strong working knowledge of Windows, Microsoft Office, MS-DOS, communications software, virus protection, and diagnostic software. Ability to diagnose and resolve onsite and remote PC related computing problems. Benefits: Commuter Reimbursement - CXI will pay the driving toll, bus or metro cost in and out of work Holiday Pay - 11 days of paid designated holidays annually Vacation Pay - 10 days of paid vacation time off annually Sick/Personal Days - 5 days of paid sick/personal time off annually 401K Plan - Company matches at 5% Health/Dental/Vision - 60% payment of the Health/Dental/Vision Insurance premiums Short and Long-Term Disability - Plan premiums are fully covered by CXI Currency Exchange International is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

This role is based in our Auburndale, MA office. Informa TechTarget is seeking a detail-oriented, legal-minded person to join our Deal Desk and Order Management department in the position of Deal Desk Specialist. The Deal Desk Specialist is responsible for reviewing contracts for customers at the pre-sale stage of their proposals. As well as managing the contract process from signed contract to order creation, ensuring we are compliant and set up for successful delivery of our campaigns. This is a cross-function role that requires the recipient to learn a deep understanding of product logic from set-up to delivery and understanding the fundamentals of contracting within the context of today's fast-paced environment of online media. Essential Job Functions: * Collaborate with Sales teams to streamline contract negotiations, resolve deal structure challenges, and ensure timely contract execution while maintaining compliance with company pricing and legal guidelines. * Field and respond to and/or create redlined documents from/for clients; from small campaign-specific engagements to large, multi-year Enterprise contracts. * Review client-generated RFPS, NDAs, MSAs, SOWs, for compliance with company standards. * Draft, review, negotiate, and approve Non-Disclosure Agreements, Purchase Orders, Insertion Orders, and Statements of Work to support sale of media and related products * Provide support for legal aspects of client vendor procurement approval processes and/or coordinate completion of client vendor technology questionnaires. * Ability to develop a thorough understanding of processes, product offerings, and appropriate terms and conditions, including but not limited to: * Pricing models and discounting * Revenue Recognition * Approvals collection * Ability to effectively communicate and coordinate with different internal teams involved in the campaign lifecycle (Sales enablement, Finance and Legal departments, Sales Management, and Products)

JOB TITLE: Technical Support Specialist POSITION OVERVIEW: At Kappa, our employees are our most treasured asset which is why we are looking for a dynamic and passionate follower of technology! We are looking for a customer service focused, professional Technical Support Specialist. The right candidate must love a challenge and constantly be looking for ways to improve themselves and the companies they work for. The main responsibility of the Technical Support Specialistis to answer inbound support calls, create, manage and monitor service tickets, and provide the first level of support to all end-users in a timely manner while delivering great customer service. You will interact with our amazing clients routinely and possess the ability to work happily and promptly under minimal supervision. Our ideal candidate shall support clients networked IT environments including hardware, servers, PCs, printers, firewalls, and software for a variety of diverse small, medium-sized and enterprise organizations. You should have the ability to adapt to different IT environments quickly, maintain good communication, smile, offer praiseworthy IT support, and attain comprehensive detailed documentation skills. Customer service is number one at Kappa Computer Systems, supporting our clients with a confident and happy can-do attitude is priceless. Building invaluable relationships with our clients and the Kappa team is key to everyone's success. TECHNICAL FUNCTIONS: Understanding of Microsoft's core business applications 365, Sharepoint, Azure, Outlook and others Update/restore/install and resolve any Windows OS PC problems and run diagnostics as necessary Troubleshoot minor email issues with 365, Exchange and Outlook Troubleshoot and repair PC software and hardware issues Troubleshoot minor printing and networking issues Troubleshoot and evaluate computer slowness and remediate Troubleshoot and resolve Internet issues Assist with user password resets, changes and updates Work with and installing\reloading hard drives and other PC hardware Responsible for managing new computer setups for clients Reimage PC's by working with images Anti-Virus and MDM management and support iPad and mobile phone assistance Assist with MFA issues and resets RESPONSIBILITIES: Support Triage Answer inbound support phone calls and monitor support email and ticket portal for client support requests Create support tickets, and manage the ticket process by assigning, tracking, routing, and redirecting problems to correct resources Prioritize clients support requests in order of most urgent Follow the ticket opening processes and communications to clients to ensure they are aware their request has been acknowledged Triage support tickets to best resource to resolve the issue/ load balance tickets to techs for quickest resolution Continually monitor ticketing system to ensure tickets are addressed quickly, reassigning tickets if needed to ensure a quick response to clients Monitor alerts from all monitoring software's and assign or close tickets as needed IT Service Tech Support Provide the first level of support (within your wheelhouse and within the above technical functions list) to all end-users Perform troubleshooting within a timely manner, by not spending more than 15-20 minutes on a ticket without further direction Properly escalate tickets to the next level of support after 15-20, continue to follow up on ticket to learn how the issue was resolved Use ticketing program to track all time and support resolutions Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and outages Follow up with customers, provide feedback and see problems through to resolution Must Document, document, document your service request details, resolution's, technical notes, passwords, end-user information and equipment Very detail-oriented, self-reliant; with the ability to meet established deadlines Other Skills Strong client-facing, enthusiastic with good communication skills Learn and use the available Kappa tools to better support our customers Quick to respond to clients with an understanding approach, and a follow up to customers promptly Successfully work on more than one issue at a time. Multitasking abilities is a must Very detail-oriented, self-reliant; with the ability to meet established deadlines Continue education and personal growth on subjects related to responsibilities Must be client service oriented and believe in teamwork, collaboration, adaptability & initiative. Possesses a drive to ensure clients success and satisfaction Must possess a strong technical curiosity and continued desire to grow Work independently with little instruction, and work tasks without much supervision Have a great work ethic (Made a mistake? Own up to it and learn) Willingness to get the job done right the first time REQUIREMENTS: Five years minimum experience in IT Field Proven working experience in providing help desk support Ability to multi-task and adapt to changes quickly Background check Good driving record Drug testing Flexible occasional nights, holidays and after- hours On-call rotation required Degree in IT is preferred In- office position, company shirts required WHAT IS IN IT FOR YOU?!? Competitive pay Retirement plan with 3% company match Health benefits Time off and paid holiday benefits Enjoy your birthday off Mileage reimbursement Company outings All the office snacks you can eat Work/life balance with a focus on a 40-hour workweek Technology training and certifications Fun work environment, Kappa is rated "Best Places to Work" 5 years in a row! ADDITIONAL INFORMATION: Valid drivers license and insurance with reliable transportation.This position will require some in-frequent travel to the other client offices as needed. Applicants selected will be subject to a criminal, employment, and motor vehicle background check.

Responsibilities: Provide technical support and troubleshooting for a variety of computer systems and software applications Assist users with hardware and software issues, including installation, configuration, and maintenance Diagnose and resolve network connectivity problems and ensure the reliability of network infrastructure Implement and maintain security measures to protect systems and data Provide training and guidance to users on the proper use of technology Maintain detailed records of support activities and document solutions to common problems Collaborate with IT team members to identify and implement process improvements Qualifications: 2-3 years of experience in a systems support or IT helpdesk role Strong problem-solving and analytical skills Excellent communication and customer service skills Proficient in Windows and mac OS operating systems Knowledge of networking protocols and troubleshooting techniques Familiarity with common software applications and productivity tools Ability to work independently and as part of a team Certification in CompTIA A+ or equivalent preferred

We are looking for an eCommerce Specialist-Internet Help Desk! In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The eCommerce Specialist-Internet Help Desk will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. -12:15 a.m. The starting pay rate for this position is $20.10 per hour

Please share profile to Sri@gdrdefense.com Duration: Long Term Hybrid Role: Work Persona - Flexible: Weekly on Wednesday and Thursday at the office. Overview: Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering. What you will do in this role: • Be a Customer Advocate providing support to users/administrators of our platform • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations • Resolve technical cases?created by customers looking for?help to understand or?troubleshoot unexpected?behaviors or answer technical?questions about the ServiceNow?software and platform. • Gain an understanding of?the ServiceNow platform and all?core functionality. • Analyze data with a?view to isolate the potential?cause of the issue. • Involve others to?accomplish personal and group?goals. What you will need to be successful in this role: • Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder) • Understanding of Email?Troubleshooting (e.g. Office 365, Exchange )? • Knowledge on Web?Services (SOAP, REST)? • Experience Data Extraction Technologies (e.g. JDBC, ODBC) • Hands-on experience exporting/importing data between separate systemS • Working knowledge on Network troubleshooting (e.g. Ping, Telnet) • Hands on experience in any?bi-directional, integration between two systems? • Some experience with Scripting languages:? JavaScript, Python, Perl, Unix Shell, Windows Shell) • Experience with relational databases (e.g. MySQL, Oracle) • Experience with the gathering and reading of various log files including tools like Splunk Hiring Manager Notes Integrations gets a mix of issue types that typically center around there broad topics: • Email Configuration and Maintenance (Not just Outlook App) • SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions). • Web Services • Scripting /Rest API • Database issues Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time. Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? • Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language • What backgrounds/skills can we be more flexible with that can be learned on the job? • SSO and authentication, Email protocols and servers What will the interview process look like? • First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions) • Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions) • Final Round - Optional Powered by JazzHR b4p5LJUeSk

The Technology Solutions Analyst is a strategic, client-facing technology expert who ensures seamless, high-touch support for executive-level users and high-profile stakeholders. This position requires advanced technical knowledge, autonomous decision-making, and a proactive approach to resolving complex IT issues in a highly dynamic, confidential environment. This role requires exercising discretion and independent judgment in planning and delivering customized IT services, driving technology optimization to enhance C-suite productivity.

Job DescriptionSalary: Were Hiring! Helpdesk Technician Tier 2 Support (Managed Services) Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team. If youre passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environmentwe want to hear from you. Key Responsibilities: Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments Provide on-site support at client locations for troubleshooting and deployments Serve as an escalation point and mentor to Tier 1 team members Meet and exceed SLA standards with timely ticket resolution and top-tier customer service Participate in on-call rotation for remote support escalations Qualifications: Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience 4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure Must be authorized to work in the U.S. and pass a background check Must pass an initial and random drug screening Desired Skills: Proficiency with Office 365 and Google Workspace administration and support Experience deploying and managing Intune with Windows Autopilot Familiarity with Microsoft Defender for Endpoint Working knowledge of Windows PowerShell scripting Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred Experience supporting end users and documenting procedures/user guides Strong written and verbal communication skills Ability to multitask and manage concurrent projects Detail-oriented, self-motivated, and adaptable under pressure Skilled at translating technical concepts into user-friendly explanations Location: ETP Office *NOTE this is not a remote position Full-Time | Competitive Pay | Career Growth Opportunities

Our client is seeking candidates for a Help Desk Technician to support a DoD customer in Orlando, FL. Qualified candidates must have an active DoD Secret clearance. The Help Desk Technician shall provide phone and onsite support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on the Unclassified (NIPRNet) and Classified (SIPRNet) networks. Responsibilities: Meet established service level metrics for call response, technical support, and customer service Input trouble calls into the ticket tracking system. Ensure all relevant information is gathered and documented Resolve trouble calls; in person at the help desk, over phone, and/or through email Analyze and resolve trouble tickets utilizing tools such as remote desktop Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner Assign Trusted Agents (TA's) responsible for issuing alternate tokens to HQ personnel when required Fully document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable Maintain existing and when required create new SOPs in support of this objective for common Help Desk processes and activities. Requirements: Active DoD Secret Security Clearance A+ Certification

The Applications Support Specialist will provide remote and onsite technical support (hardware and software) to the end users of this organization, work on application integrations and support and assist with projects as needed. This is a full-time, hourly position working Monday through Friday from 8:00 am to 5:00 pm. The position is located in Enterprise, FL. Do you believe that every child deserves a healthy, happy, nurturing environment in which to grow? Are you an individual who desires to dedicate your career to enriching the lives of children and families? If so, we look forward to you joining Residing Hope where you can make a positive difference to children and families in need. How We Help Children in Need At Residing Hope, we believe that children and families should be empowered to experience the transforming love of Christ through evidence-based care and holistic services. This is reflected in our work as we care for children in crisis, including those abused, abandoned or neglected. We give love, hope, and a place to live to more than 500 children through group homes, foster care, an independent living program, and specialized therapy. Why Residing Hope? Competitive insurance plans, including health, dental, vision, life insurances, and more Work life balance, including flexible scheduling, generous paid time off plans and ten paid holidays per year Retirement benefits with up to a 5% contribution match Educational tuition reimbursement and certification incentives Incredible training opportunities Discounted tuition rates to our onsite Montessori school What You Need Bachelor s Degree in Information Technology or related field of study and two years experience in IT/Applications support or database management preferred; or any combination of training, education and experience which would provide the required knowledge, abilities and skills to successfully perform in this role. Knowledge of windows based networks, routers, firewalls, servers, and security software. Knowledge in Database development, management and maintenance. Knowledge in web design and development, preferred. Genuine interest in assisting others with technical problem solving. Must be able to work long hours during emergencies, system maintenance/upgrades, and at other times when needed. Must be willing to travel to provide support to our satellite offices throughout Florida. Must be willing to learn, research and recommend solutions. Must be able to communicate both written and orally. Must have strong customer service skills. Ability to maintain sensitivity to our target population s cultural and socioeconomic characteristics. Essential Duties and Responsibilities Computer, mobile devices and peripherals setup and installation. Troubleshoot, maintain and resolve equipment (computers, mobile devices, etc.) and software issues. Work with IT Applications Support Specialist II to provide Database support to our Development and Finance departments. Assist with queries, forms, periodic letters and general troubleshooting. Assist in testing new hardware and software prior to implementation. Maintain an inventory of all IT systems. Assist IT Applications Support Specialist II in management of Lauris Client Management system. Provide remote and onsite hardware and software support to satellite offices. Keep all security fixes and updates applied to equipment and software. Keep Antivirus software updated on all equipment. Manage radios, phone systems and spectrum devices Assist with managing the Access Control systems Install new software; update existing software and operating systems as needed. Provide technology training to end users. Participate in the quality improvement process. Advise/recommend Information Technology Director on equipment upgrades and improvements in the system. Perform all other job duties and responsibilities, as assigned. EQUAL EMPLOYMENT OPPORTUNITY We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Working Title: COMPUTER AUDIT ANALYST - 73000888 Pay Plan: Career Service 73000888 Salary: $69,624.12 / annually Total Compensation Estimator Tool Florida Department of Revenue General Tax Administration Computer Audit Analyst Location Negotiable This is a statewide advertisement for in-state offices. Positions may not be available for every location. This is an Internal Agency Advertisement. The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This is a Computer Audit Analyst position in the General Tax Administration Program, Audit Process. The incumbent trains new and current employees in tax law, audit procedures, and audit programs. The incumbent develops, maintains, and delivers educational courses by creating or converting audit training content that is engaging and interactive, whether delivered remotely, live, online, or as self-study courses, facilitates training through web conferencing software and in classroom settings, and conducts on-the-job training. Additionally, the incumbent performs audits with trainees; reviews audits for quality control; assists with audits; provides feedback for the development of audit procedures; prepares presentations related to tax law and audit procedures; develops job aids to assist audit staff; develops surveys to measure learner satisfaction and course effectiveness; and demonstrates strong verbal and written communication skills. MINIMUM REQUIREMENTS: * Currently employed with the Florida Department of Revenue. * Three years of experience performing sales and use tax audits within the General Tax Administration Program, Compliance Audit Process. * One year experience training auditors within the General Tax Administration Program, Compliance Audit Process. PREFERENCES: * Experience with multiple training techniques. SPECIAL NOTES: * This position requires use of your personal vehicle to conduct work assignments. * This position may require travel which may include multiple overnight stays. SALARY: The hiring salary for this position generally will not exceed $5,802.01 monthly/$69,624.12 annually. BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Caitlin Roach, **************, ******************************** SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at ******************* The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

is on site in Ocala, FL. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details\: Day 1 Benefits available\: company paid life and AD&D insurance and Employee Assistance Program (EAP). Generous benefits available on your 60th day\: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Get paid early. Get paid fast. 401(k) Profit Sharing Plan after 90 days. Paid holidays, vacation time, parental leave, tuition assistance, and more! DUTIES OF POSITION: · Provides systems analysis, support, inventory and installation of all McLane Company, Inc. hardware and software at McLane DC. Maintains documentation of all installation guidelines, and support processes. · Provides technical support which includes all computers, laptops, servers, data network equipment, and printers at McLane Co. Centers. · Responsible for the installation and support of the uninterrupted power supply, security camera systems, and badge access systems with additional technical assistance from the Home Office. · Resolve Microsoft Windows operating systems and Microsoft Office products related issues with assistance/direction from Home Office teams. · Resolve hardware issues with computers, printers, and hand wireless devices with assistance/direction from Home Office teams. · Resolve label printer issues. · Provide installation and/or upgrades of new hardware and software to the client environment, including computers, laptops, servers, data network equipment, and printers with precise directions from infrastructure team. · Provide installation of computers, and peripheral equipment due to upgrades, new purchases, teammate moves or hardware failures. · Provide technical support on enhancements of PC hardware, software, printers, security badge access systems, security camera systems and LAN/WAN at the division. · Follow detailed instructions for adding devices to the wireless network. · Provide consultation or advice from Home Office team to an individual or management about the technical issues the business is experiencing. · Consult with end users and management teams to determine hardware, software or system functional specifications. · Provide consultation or advice with the assistance from the Home Office teams to management regarding technical issues. · Collaborate with Home Office Network Team to maintain a stable network environment. · Coordinate preventative maintenance on the uninterrupted power supply (UPS). Schedule battery and system replacements with UPS vendor. · Work with security camera vendor for installation and maintenance. · Collaborate with onsite People Department for changes to access groups and levels within the badge access system. · Perform hardware and software inventories. · Provide written and verbal communication to business and IT management on the resolution of technical issues. · Update all divisional issues in JIRA. · Establish and maintain communication with the customer and management teams. · Assist the center with the creation of the Automation Systems restoration plan. · Monitor and communicate accurate downtime the division is experiencing during an outage. MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS: A teammate in this position must have · Minimum 3 years experience in IT in a Windows environment · Knowledge of Cisco networking language and equipment · Ability to make a network patch cable from instructions provided · Ability to follow instructions on paper or commands via a phone conference during the installation/deployment of hardware or software or while resolving a hardware or software problem WORKING CONDITIONS: · Warehouse environment · Office environment Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results. Job Description Requirement Must have experience with Windows10 FLVS is seeking one (1) resource to provide desktop technical support for our Infrastructure Services team. The Infrastructure Services Team requires a technical resource to provide dedicated Tier 2 support for our Laptop Refresh project. The ideal candidate has experience with Windows 10 laptop provisioning workflows, Windows application setup and configuration, setup and troubleshooting of computer peripherals, and provides excellent customer service. The resource will augment existing staff and may or may not be assigned project specific duties. The candidate is expected to meet all due dates and provide all deliverables in accordance with FLVS standards. The resource duties will be assigned by FLVS staff in accordance with the needs of the team. Any content developed and/or delivered for these services shall remain solely owned by FLVS. Additional Information Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130