Technical Support Specialist Jobs in Arlington, MA

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. A PROUD HISTORY OF OVER 75 YEARS FY22 REVENUE 10.4 BN USD WE'RE PRESENT IN 66 COUNTRIES OVER 1,400 ACTIVE GLOBAL CLIENTS Role: Desktop Support Specialist Job Description: The Desktop Support Specialist will work on imagining, configuration and installation of software's basis customer requirements. Documents tickets and escalates any issues as necessary. The primary function of this position is to complete new laptop requests, tablets etc. The technician will be provided the necessary hardware to perform the required duties. Required Skills and Knowledge: · Knowledge on Windows machines, imaging & configuration. · Knowledge on Mac machines will be an added advantage. · Basic knowledge on troubleshooting any network connectivity/VPN issues/first time login related issues. · Knowledge on AD, password reset, adding machine to domain and updating records as needed. · Interface with internal technical teams to assist in team/and customer support for field locations related to any end user computing issues. · Basic troubleshooting of LAN/WAN issues, Remote troubleshooting of desktop issues. · Knowledge on incidents and service requests, utilizing our Service Delivery Tool (Service Now) · Assess, report and communicate between all parties for problem resolution for field support deployment. · Responsible for using & maintaining a robust and accurate knowledge base repository. · Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. · Desktop imaging and asset management. · Must be able to work with End users on initial setup and configuration of device. Expected annual pay for this role ranges from USD 33000/annum to USD 76000/annum. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.” We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

IT Technical Support Associate Salary: $75k - $85k per year (depending on experience) Hours: Monday through Friday This is a full-time, direct hire position and is fully on-site Summary: Seeking a skilled professional with expertise in SQL scripting, PowerShell scripting, and software testing. The ideal candidate is responsible for optimizing database queries, testing software for performance and reliability. Networking knowledge is a plus. This is a 100% onsite position. Responsibilities of the IT Technical Support Associate: SQL Scripting & Database Management: Develop, optimize, and maintain SQL scripts for database management, reporting, and automation. PowerShell Scripting & Automation: Create and maintain PowerShell scripts to automate system administration, software deployments, and monitoring. Software Testing & Quality Assurance: Design and execute test cases for software applications, ensuring performance, security, and functionality. Software Consolidation: Work with internal teams to evaluate, integrate, and streamline software tools and platforms, reducing redundancies and improving efficiency. Troubleshooting & Support: Diagnose and resolve issues related to databases, automation scripts, and application performance. Networking (Preferred): Assist with basic network troubleshooting and integration of applications across networked environments. Qualifications of the IT Technical Support Associate: Proficiency in SQL scripting (T-SQL, PL/SQL, or similar). Experience with PowerShell scripting for automation and system management. Knowledge of software testing methodologies (manual & automated testing). Strong problem-solving and troubleshooting skills. Ability to work collaboratively in a fast-paced environment. Experience with software migration/consolidation projects (Preferred/nice to have). Basic networking knowledge (DNS, TCP/IP, VPNs, firewalls). (Preferred/nice to have). Familiarity with cloud platforms (AWS, Azure, GCP). (Preferred/nice to have). Understanding of DevOps tools (CI/CD pipelines, version control, etc.). (Preferred/nice to have). IT Technical Support Associate Location: Chelmsford, MA Salary: $75k - $85k per year (depending on experience) Hours: Monday through Friday This is a full-time, direct hire position and is fully on-site

: Recently, GAI Insights named us one of the "Top 7 Emerging Leaders in AI," placing us alongside OpenAI, Google, Microsoft, Anthropic, Cohere, and Meta. Our no-code AI platform brings custom AI to mid-market and SMB firms allowing them to gain value from Generative AI using their own data - delivering clear results and rave customer reviews. We're profitable, bootstrapped, and forging our own path without the constraints of traditional VC funding. This is a rare chance to join a company where you can shape strategy, drive revenue, and help define the playbook in a rapidly evolving industry. The Opportunity: We're seeking a proactive and skilled Technical Support Engineer to join our team. You'll provide exceptional technical support for our AI platform, collaborating closely with our engineering teams to resolve complex technical issues and ensure customer satisfaction. Key Responsibilities: Technical Issue Resolution: Troubleshoot and resolve technical issues related to our AI platform, collaborating with engineering teams as needed. Customer Support: Provide timely and effective technical support to customers, ensuring high satisfaction and resolving issues efficiently. Process Improvement: Identify areas for improvement in our support processes and contribute to implementing scalable solutions. We eat our own dog food and are heavily AI-driven in our support. Documentation & Knowledge Base: Develop and maintain comprehensive technical documentation and knowledge bases to enhance support efficiency. Collaboration: Work closely with cross-functional teams to ensure alignment and effective issue resolution. Remember: You are the frontlines of our interactions with customers, and can drive product development and decisions across the company. What We're Looking For: Technical Expertise: Strong background in Computer Science or related field, with customer-facing experience. Problem-Solving Skills: Proven ability to analyze complex technical issues and develop effective solutions. Communication Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly. While you do possess a CS background, you genuinely enjoy interacting with customers. Adaptability: Comfortable in a fast-paced environment with a willingness to learn and adapt to new technologies. Remember: It's an AI startup, and we are obsessed with our work and mission (and expect you to be the same!) Compensation & Benefits: Salary Range: $90,000-$130,000. Comprehensive Benefits: Full health coverage. Equity: Meaningful stock options with standard 4-year vesting and a 1-year cliff, giving you real skin in the game. Growth Opportunities: Clearly defined path for professional development and advancement within the technical team. Location: On-site in Needham, MA. This role is hands-on and collaborative, with daily in-person interactions with other team members. Working REMOTELY is NOT an option. To apply, in addition to the application form, please: Write an email to alden [at] customgpt [dot] ai with the best customer-facing case you handled in any of your previous jobs using the subject line “Technical Support Engineer Case.” Include a summary highlighting your most impactful case, results achieved, and the size/scope of the technical support operations you were responsible for. Please include a link to your GitHub profile. Ready? If you're craving an environment where you can flex your entrepreneurial muscles, leverage a world-class AI platform, and directly impact the company's trajectory, let's talk. Join CustomGPT.ai and help shape the future of generative AI -yours and ours.

NHV America is looking for an experienced field service technician who will be coordinating and participating in the service, maintenance, and repair of Electron Beam Processing Systems for the customers in the Americas. Responsibilities: Plan, schedule, and communicate recommended preventive maintenance services with existing and new customers. This includes field work supervising maintenance services at customer sites. Maintain log of working reports that detail services performed, parts used during the service and recommended next steps for each customer. Maintain customer service history and planning for future preventative maintenance work. Review and recommend replacement parts and new equipment for customer services or their stores. Be available to answer customer questions by phone and email, which may require research of their prior work records and installation records. Coordinate the scheduling of services between our headquarters in Japan, our office in the USA, our USA-based subcontractors, and our customers in the Americas. Maintain and organize local inventory and request restocking as needed. Packaging, shipping, and receiving of parts from Japan, our inventory, and inspecting returned parts for maintenance. Expectations: Must be a person of integrity with a strong willingness to respect and help our customers. Willing to travel (may be up to 50%) and work domestically and occasionally internationally, which at times will include weekends and holidays. Familiarity with Operating & Maintenance Manuals and able to read schematics and other technical drawings. Must learn the operation of Electron Beam Processing Systems. Training will be provided at our parent company headquarters and at customer sites. Must be a well-organized individual with the ability to write comprehensive after-action reports. A sense of urgency with respect to organizing people and solutions to solve a customers' issue. Qualifications: Technical training in electronics and instrumentation. Comfortable around industrial machinery. Experience with the operation and servicing of electromechanical equipment and systems. Experience with vacuum systems and PLC's. Mechanically adept person with a willingness to “roll up their sleeves” as necessary. Experience training and coaching operations personnel. Experience with or willing to learn operation of forklifts and pallet lifts. Adept in the use of MS Office applications (Outlook, Word, Excel). Benefits Medical, Dental, & Vision Insurance w/80% employer contribution 401(k) w/company matching Long Term Disability Insurance Paid Holidays (14) and Vacations Annual Christmas Bonus *This is a salaried (exempt) position About NHV: NHV Corporation serves all people based on our high voltage/vacuum technology, cultivated for many years by our parent company at Nissin Electric Co., Ltd., We design, manufacture, and service Electron Beam Processing Systems (“EPS”) that beneficially alter the structure of materials; applications for the EPS include crosslinking, curing, grafting and sterilization. Our Electron beam Processing Systems (EPS) are currently in use in more than 30 countries. As we become ever more international, we are actively engaging in research to develop a new generation of systems, further extending our industry leadership. Interested in this opportunity? Please send your resume to our recruitment partner, Miki Akuta (**********************)

About Port The developer experience, developer productivity, and driving software quality are on top of every engineering leader's mind. At Port, we help engineering organizations excel through our open internal developer portal, which is owned by platform engineering teams and built for developers. Port consolidates everything developers need to know and execute to deliver software autonomously and to comply with organizational standards. Managers use Port to understand engineering metrics and improve them. We're growing rapidly, fueled by the industry's leading product and by the constant innovation of our customers, big and small, who use our product to change how developers work. Why we're looking for you Port is looking for a dynamic and experienced Head of Support to lead our customer support initiatives with a strategic and proactive mindset. In this critical role, you'll be responsible for ensuring our customers maximize the value of our Internal Developer Portal to meet their business goals. We're seeking someone with a perfect balance of technical expertise, exceptional customer-facing skills, and an operational mindset, capable of leading and mentoring a team that guides customers from onboarding to adoption, ensuring satisfaction at every step. You will also be instrumental in identifying and seizing opportunities for support process improvements and expansion, ultimately contributing to our customers' success and long-term partnership with Port. You'll Spend Your Time: Devising a high-impact operating strategy and vision: You'll set the strategy and vision for the User Support team to ensure the team can deliver effectively against the company and team objectives, vision and priorities. Streamlined Service Reporting: You'll work with the VP of technical Success to deliver a comprehensive and combined approach to service management to meet the standards and requirements agreed with our valued customers. Maintaining top customer experience by orchestration team work, priorities, and focus. Driving Cross-Functional Improvements: You'll identify company-level gaps and product improvement opportunities from support chats and feed them into the company strategy and operational plans. Effective project management: You'll manage high-impact and high-importance user support projects that are a strategic priority for the business. High-performing User Support team: You'll manage the team, ensuring they are developing professionally and feel valued and are high performing, training them to be experts in the delivery of user support, continually upskilling on industry best practices, and implementing innovative ways to deliver support. Strong stakeholder management: You'll maintain strong relationships with our General Managers and other functional leads across Product, Engineering, and Customer Success so that the user support team can deliver against its strategy and vision. Delivering robust tooling: You'll oversee the implementation, improvements and administration of User Support tools to enhance the delivery of support. Proving a clear point for escalations: You'll own user support escalations, particularly those that might be sensitive or difficult to navigate. Mentor the support leaders and develop their skills and growth. What You'll Need 7+ years of leadership experience in technical support, customer success, or a related field, with 3+ years in a global senior leadership role (leading other leaders). Proven track record of managing and scaling global technical support teams in a SaaS or DevOps-focused company. Experience with integrating with customer-managed products is a plus. Familiarity with development methodologies and developer tool ecosystem (e.g. Jira, Git, CI/CD tools, etc.). Knowledge of DevOps tools, cloud platforms (AWS, Azure, GCP), and related technologies (Python, React, Pandas) a plus. We'd Be Lucky If You Have a developer background or coding experience and can contribute to our open source tooling, script a solution with Port APIs and more.. Bring prior experience in a direct or matrixed role leading technical and non-technical transformation project teams, with a proven ability to work across diverse functional teams. Hold a Bachelor's Degree in science, technology, engineering, math, or business, or possess equivalent experience. Have technical certifications like K8s, DevOps, Hashi, AWS, Linux Foundation, Cloud Native Computing Foundation (CNCF) Exceptional leadership, communication, and organizational skills. Strong problem-solving and decision-making abilities with a customer-first mindset. Proficiency in managing support tools and platforms (e.g., Zendesk, Salesforce, Jira). Ability to work effectively in a fast-paced, high-growth environment. You must be located in NYC / Boston / Austin / Tel Aviv Join Us: At Port, you'll play a crucial role in our customers' success, contributing to a team that's passionate about technology, growth, and delivering value - and help to shape and position Port as the thought leader of Platform Engineering. If you're excited about combining technical depth with strategic account management to drive customer success, we'd love to have you on board.

Role: Event Staff Event: IT and Tech Conference ATN Event Staffing is seeking energetic event staff for an upcoming IT professionals summit. As part of our team you will be providing general support for this exciting event. We offer a flexible schedule that allows you to select dates/shifts that align with your availability and schedule. About: This innovative summit is the premier open source event for IT professionals to learn, collaborate, and innovate on technologies from the datacenter and public cloud to the edge and beyond. Location: Boston, MA Rate: $20.00/hr Dates: Sunday, May 18th - Thursday, May 22nd Shifts: Day shifts averaging 6-12 hours long Exact shift options will be released for your review prior to booking commitment. We will do our best to place you in your preferred shift. Priority booking will be given to those who can work all dates. A brief paid training is provided on each event day and staff may be rotated between roles as needed. Duties will be one or more of the following: • Welcome guests and distribute pertinent information • Assist with a seamless registration and check-in processes • Offer directional support and manage lines efficiently • Ensure room organization and monitor assigned areas • Provide general event assistance as needed Requirements: - Exhibit an outgoing and friendly demeanor, consistently upholding a professional image - Previous experience in brand ambassadorship, events, hospitality, retail or customer service Advancement Opportunities: Successful candidates may be considered for future roles within this program and other similar high-profile events. Referral Program: We offer $25.00/per staff referral and have multiple openings available for this event. All candidates will be required to complete a talent profile with ATN (link sent upon reply). Note: If you are unavailable for this specific event but are enthusiastic about contributing to similar future events, we encourage you to get in touch.

Interested in leading a team at a leading private investment firm? You will be joining the desktop engineering team, responsible for managing and maintaining the teams global Windows, Mac and virtual desktop environments, ensuring optimal performance and security. You will also find opportunities to improve current systems and processes and help the team to improve performance. You will have expertise in modern endpoint technologies and automating software deployments. You will provide tier-3 support upon escalation from other teams. This firm is a leader in their field, deploying over $150 Billion to a variety of asset classes both public and private. Technology and people are at the forefront of their approach and vital part of delivering impact to a diverse group of investors. Office in Downtown Boston Area: 3 days onsite. No up-to-date resume required.

details Focus Area: Youth Are you looking to grow and empower young girls on a supportive team in thriving Manchester NH? Join the Girls at Work team, empowering the next generation of leaders through woodworking with power tools! Girls at Work Inc. is a nonprofit dedicated to empowering under resourced girls through the use of power tools. We provide summer camp and afterschool classes where girls build small woodworking projects to take home while also supplying them with necessities like groceries, and sneakers to take home. We are located in Manchester, NH's Amoskeag Millyard that houses the SEE Science Museum and Millyard Museum. To learn more about Girls at Work, please visit our website: ****************** Member Duties : Our Americorps member will act as an assistant instructor, supporting our main instructors in our woodworking classes during our afterschool programing and summer camp. We strive to have each girl within the program leave feeling confident and capable of themselves. Within their position they will not only aim to build up our girls but be empowered by the experience of seeing the transformational changes each girl undergoes after receiving our programing. Our AmeriCorps member will help serve over 150 girls ages 8-14 local to the Manchester NH area, and will focus on deeper mentoring and SEL development with 10 - 15 of those girls. They will receive support from all staff but specifically work with our Program Director, Operations Director and Executive Director. They will shadow our instructors and work with Executive Director and program directors to receive hands on trainings.

Premier Boston-based international firm seeks two highly qualified mid-level corporate associates to join its acclaimed Life Sciences team representing cutting-edge high growth, life sciences, healthcare, and technology companies both domestic and throughout the world. The first opening seeks candidates with experience in intellectual property licensing, technology transfer and other technology transactions as well as in IP support (including intellectual property and technology transaction due diligence) of corporate transactions in the life sciences arena. The second opening involves working with venture backed private and public companies through a range of transactions including equity financing, IPOs, M&A and corporate governance. Highly qualified candidates for both opportunities must have general experience both working in teams and in managing substantial components of transactions independently, along with outstanding academic credentials, comparable law firm experience, and excellent written and verbal communication skills.

Immediate need for a talented Associate OneSource Service Support Specialist. This is a 12+ months contract opportunity with long-term potential and is located in Boston, MA (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-64126 Pay Range: $23 - $25.80/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Shift Timing- Mon-Fri, 7:30 AM -4 PM (Eastern Time) 40 HR/week, Assist all site-based personnel and customers with the following: Compile and assemble program governance documentation per agreed cadence, in preparation for review with customer. Documentation may include instrument inventory list, program financials, KPI's/metrics, etc. Ad Hoc reports. Open Work Orders for repairs and planned maintenance on behalf of scientists. General communication / escalation with customers regarding the OneSource program Instrument Inventory Integrity: Assist all site-based personnel, internal back office staff and customers to ensure instrument inventory integrity within the data base, by the following: Conduct instrument inventory sweeps of all instruments on an as-needed basis. Conduct spot checks of instrument inventory. Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.). Provide timely information to Workflow Specialists, through the change control process, to update the SAP data base due to instrument inventory changes (ARC process) Conduct additional lab support activities as agreed upon by departmental leadership and PKI. Ensure PM schedules are met and all work orders schedule with appropriate service delivery team Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust. Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results. Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate. Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer's satisfaction. Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit. Verify required customer health and safety requirements for site entry have been completed by engineer. Escort the engineer to the equipment location and hand off to customer equipment owner/user. Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure. Verify performance of maintenance or install and need for return visits. Key Requirements and Technology Experience: Experience with general lab equipment; fridges, freezers, incubators, BSC's, MiliQ's etc. Previous experience with Glass Wash / Autoclave Service. 1 year of experience in inventory management, handling scientific instruments. Highschool diploma required. Associates degree preferred. General lab equipment; fridges, freezers, incubators, BSC's, MiliQ's etc. As previously expressed, Glass Wash / Autoclave Service is far less of a priority or need here, would rather increase / improve the other capabilities of ‘General Lab Services'. Must be able to remains in a stationary position more than 25% of the time The person in this position needs to occasionally move inside and outside labs Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Regularly move or lift up to 25 pounds and occasionally move or lift up to 50 pounds Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printers Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Swoon's utilities and energy client is in need of a Business Operations Support Specialist for a hybrid 1 year contract in Cumberland, RI. Reporting to the Sr. Manager of Channel Strategy & Customer Experience, the Business Operations Support Specialist serves as the primary point of contact for our critical business systems and applications affecting the day to day operations of the customer service team. This team, in collaboration with Business, Product, IT, and Vendor teams, is responsible for system configuration, optimization, and change management, as well as initiating, tracking, and managing escalations to leadership, system vendors, Product and/or IT teams. You will manage a wide range of systems and applications which requires broad business process knowledge and systems thinking to ensure systems are integrated, optimized and available for customers and service teams. You will work closely with various Product teams to support plan, design, build, and test optimal solutions for systems and applications. You will consult with business partners across core platforms and departments, ensuring new initiatives are integrated with operational processes that will positively impact the customer and employee experience. Callouts: - This role is hybrid in Cumberland, RI ; in office Tues-Thurs, from home M/F. - 3-5 years of experience required - Looking for candidates that have worked with both Business and IT resources; someone who can take an issue and translate it to a developer - The ability to recognize patterns in issues - Candidate will act as the front line of support for the help desk - Experience using Twilio nice to have Job Responsibilities • Provide business support for applications supporting Customer Service Operations, escalating issues as appropriate, and monitoring escalations for timely resolution. • Configure, maintain, and govern select business systems and manage access to applications for customer service operations • Document, maintain, and govern configuration files and business system documentation and records • Configure, monitor, report, and audit automated processes, including outbound calling campaigns, email, and other communication channels, to ensure systems and processes perform as expected and adhere to SLA agreements, State/Federal laws and regulations, and Customer Experience expectations. • Collaborate with Product and IT teams to perform system maintenance, production incident problem management, identification of root cause, remediation of the problems and provide off hour support when required for product deployments and issues. • Assist with the planning, evaluation, and implementation of functionality and features including but not limited to IVR/ IVA, Web, email, Chat, SMS 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies • Partner cross-functionally with Business and Product teams to build business application requirements for new systems and features, coordinate system testing and ensure enhancements of systems and integrations run accurately and efficiently according to business requirements • Support release roll-out and deployment plans, contingencies, and back-out plans • Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Education/Experience • Bachelor's Degree, preferably in Business or Information Technology or equivalent work experience • Minimum of 5 years related experience; including digital channel management experience • Experience working directly with IT resources and processes providing day-to-day application support for customer service teams including troubleshooting, issue documentation and resolution, and performance optimization • A curious, detail-oriented, and proactive problem solver with the ability to work well in team environments and in individual contributor capacities • Excellent communication and organizational skills with the ability to manage a diverse set of products and projects simultaneously Preferred Qualifications • Utility experience preferred but not required • Agile project management and or business process improvement experience • Experience working in a call center and or digital product environment • Experience with tools like Twilio, Sitecore, Salesforce, etc. • Knowledge and understanding of customer systems within a regulated environment

The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.

Roles & Responsibilities * 3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting. * Experience with LabVantage LIMS is strongly preferred; experience with LabWare LIMS also considered. * Strong understanding of laboratory processes, sample management, and analytical workflows. * Experience with LIMS system configuration, master data updates, and user management. * Familiarity with ITIL processes (incident, change, and problem management) * Ability to troubleshoot application issues, system errors, and support ticket resolution. * Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems. * Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems). * Strong skills in documenting system processes, configurations, and incident resolution procedures. * Excellent communication and collaboration skills, working with both technical and non-technical teams. Salary Range: $95,000-$115,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Location: Boston, MA Duration : 1+ years SKILLS OVERVIEW: •Desk side Support Tech. •Win7/Win XP OS support. •Office 2003/2007/2010 support •Executive end user trouble shooting skills •Dell hardware •Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************

KLR is ranked as one of the Top 100 accounting and business consulting firms in the United States. It operates eight offices in Florida, Massachusetts, Rhode Island, China and Switzerland and has more than 325 professionals. KLR is one of the fastest-growing accounting firms in New England and has been recognized as a Best Place to Work for 18 consecutive years. KLR is seeking an IT Help Desk Technician to support our growing business. Job Responsibilities: End User Support: Tasks: Assist users with technical issues related to network, computers, cell phones, tablets, and software. Skills Required: Strong problem-solving abilities, excellent communication skills, and technical knowledge of various devices and software. System Maintenance and Troubleshooting: Tasks: Maintain, analyze, troubleshoot, and repair computer systems, hardware, peripherals, and manage user accounts, including rights and security. Skills Required: Technical expertise in hardware and software systems, understanding of user account management, and knowledge of security protocols. Hardware and Software Management: Tasks: Document, maintain, upgrade, and replace hardware and software systems. Skills Required: Ability to keep detailed documentation, understanding of when and how to upgrade or replace systems, and knowledge of different hardware and software. Laptop Maintenance: Tasks: Perform updates to Windows operating system and BIOS on laptops. Skills Required: Familiarity with Windows OS and BIOS update processes, and attention to detail for system updates. VMware Virtual Environment Knowledge: Tasks: Work with VMware for virtual environment management. Skills Required: Experience with VMware and virtual machine management, as well as understanding virtualization concepts. Remote Support: Tasks: Provide remote support using tools like Zoom, Microsoft 365, and Fast Support. Skills Required: Proficiency in remote support tools, ability to diagnose and resolve issues remotely, and excellent communication skills for virtual interaction. Operational Accountability: Tasks: Demonstrate accountability and adhere to standards in all operational duties. Skills Required: Powerful sense of responsibility, commitment to quality work, and ability to follow protocols and standards. Overall, this role requires a mix of technical skills, problem-solving abilities, communication skills, and a strong sense of responsibility. The candidate should be comfortable working in a fast-paced environment and be prepared to address a wide range of technical issues. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities and activities may change from time to time with notice whenever possible, but not guaranteed. Job Qualifications Associates degree desired or 2 years of experience Bachelors degree preferred Windows Desktop Operating Systems (Windows 10) Microsoft Office products (O365/) Teams, Zoom, Outlook People-oriented -- enjoys interacting with people and working on group projects Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Flexible attitude in an environment with varying priorities and management styles Dependable - available to work after hours and weekends is a must We are looking for a candidate to work full time. Normal hours are Monday through Friday 8:00 am to 5:00 pm with increased hours during tax busy seasons: February through April and September through October. These periods require increasing normal weekly hours, which includes rotating after-hours and weekends. Benefits KLR offers a wide range of benefits including: health and dental insurance, paid time-off and a competitive retirement savings plan. We offer tuition assistance, in-house education programs and offer employees opportunities for community involvement. Come join a firm who has recently been recognized as a “Best Place to Work” for 18 years by the Providence Business Journal and voted as a Top 100 Firm in the country by Accounting Today! KLR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.

Under the direction of the Director for Classroom Technology Support, the Multimedia Support Consultant I (MMSCI) serves as the initial phone and in person contact for Faculty, Staff and Students using technology in Berklee classrooms and conference rooms and effectively delivers tier 1 and often tier 2 support for all Berklee and BCB classrooms. The MMSCI is also responsible for scheduling regular technology checks and coordinating maintenance windows with student employees and other staff. The technology world is constantly growing and changing, so our educational and professional needs are always expanding. Our scope of support changes as new technology is introduced and old technology is phased out. The list of responsibilities below can and will change as new hardware and software is introduced to the campus. This list will be updated as support needs change. ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: (list 5-8 essential job functions) * Through answering incoming calls or pre-scheduling, provide in person support for a variety of technologies, systems and services including AV control and switching systems (Crestron, Extron, QSC, Zoom); audio and video components, sound and projection systems, screens and displays/monitors, video and web cameras, amplifiers, Polycom systems, and any related peripherals. * Provide preventive maintenance, proactive monitoring and testing of all systems and equipment to ensure readiness for classes each day. * Act as the main escalation point for student employees needing assistance with troubleshooting during scheduled courses. * Maintain a high level of user responsiveness and communication keeping them informed of issues as they are resolved. * Provide consultation and training to faculty and staff on the use of Audio-Visual components in the classroom. * Assist with asset inventory and user technical documentation for all supported spaces, events and media services components. * Setup and deploy temporary solutions to classrooms that require further troubleshooting !"Work with other classroom and conference room support staff, including Academic Technology partners * Promote a positive and professional work environment. * Manage and train student employees. Act as a mentor and help teach technical skills and customer service best practices * Other Duties as assigned KNOWLEDGE & SKILLS REQUIRED: * Bachelor's degree * 1-2 years relevant experience required * Excellent customer service skills and the ability to deal with customers with a variety of technical knowledge and skills. * Ability to interact and work well with others * Excellent time management skills * Ability to learn existing and emerging classroom technologies * Basic knowledge of audio visual systems and how to troubleshoot * Basic knowledge of music hardware, software and plug-ins * Understanding of MIDI devices and how to troubleshoot them * Basic knowledge of QSC Qsys AV Systems * Ability to work in a fast paced environment. * Previous experience working within a higher education institution providing customer service preferred * Experience with programming/troubleshooting AV control systems (Extron, QSC, Crestron) preferred * CTS Certification preferred SUPERVISORY RESPONSIBILITIES: * Supervision of Student Employees. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at ************************ or call ************. Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area. * Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.* Employee Type: Staff

Schedule: Four 10 hour days: The Applications Support Specialist II shall be responsible for: * Facilitating and implementing system additions and modifications. * Monitoring error reports and resolving or coordinating resolution of malfunctions. * Monitoring and maintaining systems security and providing training to users. * Assisting with the development, implementation, and evaluation studies for projects and serving as project manager for department significant projects and upgrades. * Helping to support the development of planning activities and providing technical support in data gathering and analysis. Collecting and retrieving data and tabulating quantitative statistics from system databases. Suggesting system improvements to improve department workflows and productivity. * Arranging for service of system hardware and other devices as required. Troubleshooting system software problems and user difficulties. * Acting as a resource to support staff and managers in resolving application issues. * Preparing documentation on system applications. To qualify, you must have: * Bachelor's Degree in Business Administration with a concentration in computer science or a closely related field. * 1 year of experience. * Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in depth, experienced based cross functional knowledge. * Communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, or well developed writing skills. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The vision of the Arlington Public Schools is to be an equitable educational community where all learners feel a sense of belonging, experience growth and joy, and are empowered to shape their own futures and contribute to a better world. IT Internship - Spring/Summer 2025 Position: IT Intern, Information Technology Department About Us: Arlington Public Schools is dedicated to creating an inclusive and supportive environment for all students and staff. We value diversity, creativity, and innovation, and we're looking for students who are eager to learn and grow in the field of technology. Internship Overview: Are you passionate about technology and interested in learning how IT systems keep things running smoothly? We're looking for an energetic and self-motivated IT Intern to join our team! This is a hands-on internship where you'll get to work with our experienced IT staff on real- world projects, solve tech problems, and develop your skills for a future career in IT. What You'll Do: As an IT Intern, you'll support the IT team in maintaining and troubleshooting technology systems. You'll have the opportunity to learn about areas like hardware, software, cybersecurity, and data management. Here's what you can expect: ? Assist with Tech Support: Provide technical support by troubleshooting and resolving issues for students and staff, including assisting and shadowing technicians on-site. ? Work with IT Systems: Support the team in maintaining computers, software, and other tech systems. ? Organize and Manage Resources: Help keep track of IT equipment and resources. ? Learn from Experts: Work alongside our experienced Service Desk staff to gain hands- on knowledge in various areas of IT like programming, cybersecurity, and data management. Skills & Qualifications: We're looking for interns who are excited to learn and contribute to our team. Here's what you'll need: ? Strong Communication Skills: You'll need to explain tech issues clearly to people who may not be familiar with IT. ? Problem-Solving Mindset: Be curious and eager to figure out how things work and how to fix them. ? Team Player: We work together, and we're looking for someone who is ready to pitch in and collaborate. ? Attention to Detail: We need someone who is organized and takes pride in their work. Physical Requirements: This is an office-based position that may require you to: ? Stand or walk for short periods of time. ? Lift or carry items up to 30 pounds. ? Use a computer for extended periods. Why This Internship Is Great for You: ? Hands-On Experience: Gain real-world IT experience that will set you up for a future in technology. ? Mentorship: Work directly with our Service Desk staff and learn from experts in the field. ? Boost Your Resume: Whether you're planning for college or a career in tech, this internship will give you valuable skills and experience. Reports to: Service Desk Manager

IT Summer Interns Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment. Learn more at **************** , on the Veracode blog , and on LinkedIn and Twitter . The IT Department has 2 open Intern Roles. A Project Manager and a Boomi Workflow Assistant. This is a great opportunity for students to gain hands-on experience in IT support, system upgrades, and enterprise deployment processes, while networking with industry professionals. Responsibilities for the Project Manager role: Assist in planning, executing, and closing projects. Coordinate project activities, resources, and information. Help prepare project proposals, timeframes, schedules, and budgets. Monitor project progress and handle any issues that arise. Collaborate with team members to ensure project deliverables are met. Maintain comprehensive project documentation, plans, and reports. Communicate with stakeholders to provide updates and gather feedback. Support the project manager in administrative tasks and other duties as assigned. Responsibilities for the Boomi Workflow role: Assist in analyzing and improving operational workflows within Boomi and Boomi MDM. Collaborate with cross-functional teams to identify inefficiencies and recommend process improvements. Support the implementation of workflow enhancements to increase efficiency and data accuracy. Monitor and maintain data quality within Boomi MDM, ensuring consistency and reliability. Document workflow processes and create user guides for internal stakeholders. Participate in regular team meetings to discuss progress, challenges, and solutions. Provide support for ad-hoc projects and tasks as needed. Requirements: Actively enrolled in an accredited college/university with an anticipated graduation date between December 2025-May 2027. Must be able to work a 40-hour work week (Monday-Friday) between June 3rd - August 22nd. Must be legally authorized to work in the United States for any employer without sponsorship now or in the future. Benefits: Ability to develop your skills in a unique industry and gain valuable work experience. Exposure to corporate culture. Paid Full-Time Summer Internship. Fraudulent Recruitment Alert - Be Aware and Stay Informed At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information. Here's our recruitment promise to you: Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers. Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware. Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address. If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at ******************** before taking any further action.