Technical support specialist jobs in Athens, GA

Murrelektronik is a global leader in the development, manufacturing, and distribution of automation solutions. Our products can be divided into four core lines: Power Supplies and Control, Interfaces, Cables/Connectors, and IO Systems. Our high-quality, innovative products and focus on market requirements sets us apart from the crowd. Our customer-oriented approach ensures that our tailored solutions improve the customer's applications. We are looking for a Desk Side Support Specialist to support the users in the USA. Summary The Desk Side Support Specialist is an IT professional who provides onsite technical assistance for computer hardware, software, and peripherals to our USA employees in cooperation with our local external IT Consultant and our Corporate IT Team in Germany. This role requires strong organizational skills and excellent communication skills. Essential Functions Supporting local IT Consultant as required Configuring, installing, and supporting computers, software applications, and peripherals, including printers, scanner, TVs, ClickShare devices, video conferencing tools, etc. Troubleshooting and resolving technical issues with hardware, software, and network connectivity Ensuring the smooth operation of user workstations to minimize downtime Performing upgrades and routine maintenance to ensure systems are up-to-date and secure Providing hands-on and remote assistance to users Answering help requests via various channels such as in-person, over the phone, via chat, and through the IT ticket system Providing support for label printers, scanners, and terminals in the areas of logistics and manufacturing Maintaining confidentiality regarding data, information, documentation, processes, and functions of the company Handling a variety of customer service issues with courtesy and professionalism Listening to fully understand what an end user's needs and/or requests are Managing escalations to proper IT support level timely Effectively managing multiple tasks simultaneously Maintaining documentation effectively, especially for recurring problems Administering the local telephone system (Aircall) Administering the local badge entry and visitor tracking system Administering the Verizon company cell phone and tablet program Attending regular virtual meetings with German counterparts Assisting with planning and implementation of Global IT projects Required Education and Experience Minimum of 2 years of related professional experience is required Bachelor's degree from an accredited college or university with major course work in information systems or a related field is preferred Strong working knowledge of all aspects of PC systems, Windows operating systems, and MS Office (365) Keen attention to detail, the memory of patterns, and interest in problem-solving Excellent oral and written communication skills Effectively communicate complex technical processes to non-technical users Ability to work collaboratively with cross-functional teams and stakeholders Ability to undertake self-directed tasks when necessary Be adaptive towards new systems and technology Understand the complex relationships between different components in a networked environment Adjust to frequently changing workloads and priorities Effectively manage time and prioritize work Competencies To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position: Oral/written communication-the individual speaks and writes clearly and persuasively in positive or negative situations and is able to effectively communicate with all management levels. Analytical-the individual synthesizes complex or diverse information. Problem solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Judgment-the individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions up to their delegated authority level. Quality/Detail management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in all aspects. Planning/organizing-the individual prioritizes and plans work activities appropriately, uses time efficiently, and develops realistic action plans. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Position Type and Expected Hours of Work This is a full-time position with some overtime required. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. in our Suwanee, GA office. The ability to work nights, weekends, and holidays to implement special projects is occasionally required. Travel This position may require occasional travel.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

IT Help Desk Analyst Work Environment: Call Center Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready time percentage * Call quality compliance * Average call handle time * Team Customer Satisfaction (CSAT) * Team Service Level Agreement (SLA) performance Key Responsibilities * Provide first-level technical support by answering inbound customer calls and diagnosing reported issues. * Troubleshoot and resolve hardware, software, network (LAN/WAN), and application issues while partnering with customers to reach resolution. * Confirm issue resolution and customer satisfaction before closing calls or tickets. * Utilize the ServiceNow Knowledge Base to resolve issues; escalate appropriately to Support Analyst II or Development teams when necessary. * Participate in issue "swarming" with Analysts and Developers to identify root causes and implement fixes or workarounds. * Apply approved fixes or workarounds discovered through collaboration. * Create and maintain Knowledge Base articles documenting resolutions, workarounds, and best practices. * Identify potential software defects, document troubleshooting and root cause analysis, and assign incidents to the appropriate development track. * Act as a customer advocate by de-escalating concerns, providing clear communication, and ensuring timely resolution. * Educate customers on proper use of supported hardware and software, including "how-to" assistance. * Maintain high ownership of incidents through accurate documentation, follow-up, and case closure. * Adhere to incident and call management policies, including accurate ticket categorization, prioritization, and communication. * Dispatch hardware-related issues to appropriate vendors. * Notify leadership of network events, customer escalations, or dissatisfaction in a timely manner. * Maintain compliance with attendance, scheduling, and quality assurance standards. * Collaborate with team members to continuously improve support processes and customer satisfaction metrics. * Keep management and support teams informed of emerging or recurring support issues. * Perform additional duties as assigned. Experience, Education, and Qualifications Education * College degree or equivalent professional experience required * HDI certification (Support Center Analyst, Desktop Support Technician, or Customer Service) and ITIL Foundation certification preferred Experience * 4+ years of help desk or call center experience * 1+ year of experience with incident/problem tracking or IT service management tools * Experience with automated call distributor (ACD) phone systems * Working knowledge of Knowledge-Centered Support (KCS) principles * Experience with SQL commands and basic database manipulation * Familiarity with Linux systems (preferred) * Experience troubleshooting network connectivity issues * Experience with Active Directory and Microsoft Office 365 (preferred) Required Skills and Abilities * Strong customer-focused mindset with a high sense of ownership * Excellent verbal and written communication skills; ability to translate technical concepts for non-technical users * Proven troubleshooting, root cause analysis, and issue resolution skills * Strong time management, organizational, and multitasking abilities * Ability to work independently while contributing effectively in a team environment * Professional phone etiquette and conflict management skills * Detail-oriented, self-motivated, and deadline-driven. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

Members of our technical support team are responsible for handling calls and e-mail requests from customers seeking assistance with our Risk Management, Workers Comp , Property & Casualty insurance and other proprietary web-based applications. Our technical support analysts use their software and computer knowledge combined with their Risk Management and Workers Comp knowledge to provide timely and accurate solutions. We look for results-oriented people who have initiative, a good attitude, strong technical and analytical skills, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people. This position is with our Ebix Risk division based in Johns Creek, Georgia. No relocation package will be provided. Duties and Responsibilities The Technical Support Analyst will develop a strong understanding of Ebix's products to effectively troubleshoot issues and provide accurate solutions to our customers. Throughout the client engagement, the Technical Support Analyst will: * Receive, document, and resolve customer issues using the internal ticketing system. * Work to exceed customers' expectations and create a positive customer perception of the Ebix organization through timely responses, follow-through, and suitable solutions. * Serve as the sole point of contact for application issues that cannot be resolved during the first communication (call or e-mail). This may involve escalating the issue to the appropriate department, senior technician, or manager, and continued follow up until issue is resolved. * Communicate regularly with senior staff, management, or other departments to minimize production disruptions and ensure proper attention to unresolved issues. * Monitor servers and logs daily to proactively identify errors and/or work flow interruptions. Promptly fix issues or communicate to the appropriate department for correction. * Design and document plans for correction for use with future errors. * Implement WCIRS, set up new customers, and train customers on application. * Provide training and/or implementation assistance when required. * Identify potential sales and upgrade opportunities, make recommendations for solutions, and submit to our sales team. * Be familiar with all applications, including legacy applications, to ensure prompt support is available to all clients. * Perform other duties and special assignments as assigned. Requirements: Applicants must: * Time Management: o Handle multiple tasks simultaneously without compromising service o Deliver prompt and timely service o Escalate where appropriate to ensure timely resolution for clients * Analysis: o Review relevant information and probe for addtional information to evaluate and develop solutions o Isolate and solve problems quickly and methodically o Identify steps and design a plan necessary to resolve issues o Consider the costs and benefits of various solutions to determine the most appropriate solution for the individual client needs * Communication: o Employ active listening skills o Excellent verbal and written communication skills o Ability to communicate with all levels of an organization o Articulate issues, solutions, training, etc. for full client understanding * Technical: o Computer literate with proficient knowledge of the Microsoft Suite of products (Internet Explorer, Excel, Word, and PowerPoint) o Possess a basic understanding of relational databases and SQL o Learn new software quickly and easily * Administrative: o Be an independent self-starter with a strong sense of personal responsibility for customer satisfaction o Enjoy working in a fast-paced environment where multi-tasking is the norm o Ability to work independently or as part of a team o Be willing to travel if necessary Education Requirements: Bachelor's degree in technology, business, or a complementary discipline, preferred. Experience Recommended: Technical support and customer services experience a plus. Risk Management Software support experience. Workers Compensation EDI experience Basic understanding of Database and Queries Understanding of software development life cycle

Job Description Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Local Candidates Must be Bilingual, Spanish/English Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Minimum Qualifications: High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 1+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS

PROFILE Provides escalation level help desk technical support in a collaborative work environment utilizing phone, chat, text, video and email communication methods. Ensures high\-level customer satisfaction by analyzing problems pertaining to technologies sold or supported by Ricoh. May replicate equipment failure situations in a test laboratory, to aid in the diagnosis and ultimately resolve the issue appropriate to resolution procedures. Can be an internal escalation point for dissatisfied customers or customers experiencing unusual or unique technical issues. Serves as a liaison between the help desk and product engineering. Is considered a subject matter expert in five or more product technologies. JOB DUTIES AND RESPONSIBILITIES Highly trained and specialized in handling escalations from internal and external customers Responds to incoming support incidents (i.e. i.e. telephone, chat, email, text and video) and escalated incidents in a timely, professional manner. Evaluates the issue and gives assistance utilizing the appropriate support information and documentation, provide real time troubleshooting Troubleshoot and identify malfunctioning equipment components or applications, identifying problem areas and recommending corrective action. Utilizes team collaboration, diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of equipment failures or issues Ensures the customer is heard throughout the escalation process Review and identify root cause for all escalated service incidents and provide this information to the management team in order to continuously improve service delivery Demonstrates ownership of customer issues and works proactively with management, engineering and vendors to manage issues through to a complete resolution in a timely manner Discovers the root cause of customer issues and identifies the action required to resolve, whenever possible, using company knowledge bases, customer information and departmental collaboration. Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system. Entries are accurate, detailed, and include all required fields Completes all required administrative tasks in an accurate and timely manner Follows escalation and complaint procedures in order to ensure that all customer escalations are tracked and all parties are informed of actions taken to resolve issues Utilizes the appropriate tools to ensure the customer receives relevant information and identifies knowledge gaps and\/or outdated policy\/procedures which cause frontline efforts to fail Reviews all technical information pertaining to supported products, including new and updated information as it becomes available Uses available lab equipment and other resources to effectively troubleshoot issues. Returns resources to proper working condition when through Documents all troubleshooting steps for escalations and updates as necessary in the Global Knowledge Base Works closely with Engineering and the customer to ensure proper escalation and resolution Maintains\/renews industry certifications Performs other duties as assigned Requirements Job Description Continued QUALIFICATIONS (Education, Experience, and Certifications) Typically requires: High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience 5 years of technical experience Previous escalation or higher tier experience required Two of the following Industry certifications : A+, Network+, MCTS, Security +, MCSA, CCNA, Linux + AND one of the following: Fiery Professional, Fiery System 10 or Advanced Printing Technologies "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"682167578","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Department Name","uitype":4,"value":"RICOH"},{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"City","uitype":1,"value":"Tucker"},{"field Label":"State\/Province","uitype":1,"value":"Georgia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"30084"}],"header Name":"Technical Escalation Specialist, Technology Support","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00235003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"**********10142267","FontSize":"15","location":"Tucker","embedsource":"CareerSite","logo Id":"hs654aa3cf36a6b354ae38f8148a2cfbb79b2"}

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company. What we offer you Hydro employees can enjoy several benefits including: * Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts * Retirement Savings * Education Assistance * Bonus Plan Eligibility * Parental Leave What you will be doing The Analyst, IT Support is responsible for maintaining the health and smooth operation of the computer systems infrastructure and locally supported business applications at Hydro's locations. This role ensures adherence to Hydro's Global IT Architecture Standards and Operational Processes. This position reports to the Senior Lead ITS Analyst. What will make you successful? Required Education/Experience: * Bachelor's Degree in IT-related field, Computer Science, Engineering, or the equivalent of 10 years of work experience. * Minimum of 7 years of experience in IT Technical Support. * Minimum of 7 years of experience working with PC hardware, operating systems and software packages including Microsoft Office 365 applications. * Minimum of 7 years working with LAN infrastructure. * Minimum of 7 years of experience with printers used in manufacturing environments and Wi-Fi technologies. Preferred Skills/Qualifications: * Experience in a manufacturing environment is preferred. * Additional knowledge of IT infrastructure and business applications preferred. * Excellent communication skills. * Strong organizational and time-management skills. Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us. If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at ********************************** Possible work locations Why Hydro? Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. Why Hydro? Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. About Hydro * Hydro is a leading aluminium and renewable energy company committed to a sustainable future * Founded: 1905 * Number of employees: 32,000 * Company presence in around 40 countries worldwide * President and CEO: Eivind Kallevik Learn more about Hydro Get to know us Purpose and values Hydro worldwide History and heritage Career areas Meet our people Hydro's talent community Can't find the right job? Be the first one to learn about new job opportunities that might be a perfect fit for you. Join Today Hydro's talent community Can't find the right job? Be the first one to learn about new job opportunities that might be a perfect fit for you. Join Today Nearest Major Market: Gainesville GA

Maintains, installs, and troubleshoots IT related systems to ensure reliable operations. Researches and implements technological strategic solutions related to Helpdesk support Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and Help Desk requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies Deploy hardware as needed. Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support. Qualifications: Knowledge, Skills, and Abilities: Strong customer service skills with the ability to handle multiple tasks with frequent interruptions. Understanding of computer hardware (SSD, RAM, Processor, etc.) Knowledge and understanding of IT systems, and how they interconnect. Familiarity with mobile devices: iPhone and iOS Basic Working knowledge of TCP/IP and LAN Networking Adhere to all safety policies & guidelines. Willingness to take on special projects as directed by management. Education: Associates Degree in IT or related area, applicable certificates, or equivalent IT experience. Experience: Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration. Working Conditions Physical Demands: Team members may be routinely exposed to equipment operational noise heat-cold-and dust. Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties. Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.). Comprehend and adhere to management directions and/or safety instructions with no restrictions. Effectively communicate in Business English language. Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties. Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties. Travel: Local travel may be required as needed. Must have a valid driver's license. Location: 100% Onsite Equal Opportunity Employer (EOE) - Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin. At Astemo, we're challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer. If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to ************************* when applying for the position.

Full-time Description Help Desk Support Specialist GlobalMed Logistix, LLC (GMLx) is a leading healthcare third party logistics company specializing in warehousing, distribution, inventory management and superior customer service. Leveraging over 40 years of experience and expertise in healthcare logistics, GMLx provides companies with the confidence and resources needed to grow their business. GMLx is driven to exceed customer expectations by continuously innovating and improving the skills and resources required to be the most dependable and customer focused 3PL provider in healthcare. Position Summary: In this role, you will be responsible for supporting the company's hardware and networking systems. Primary focus is on level 1 support, documentation, testing and inventory of all assets. This is a great entry level opportunity for a recent graduate with 2 or less years of experience, who enjoys interacting with others, has a desire to learn, is self-motivated and wants to contribute to the success of a long-standing business. Responsibilities include, but are not limited to: Respond to the needs and questions of local area network users; troubleshoot, diagnose, and fix hardware and/or software problems. Function as one of the primary help desk resources for end users and escalate issues when needed. Build, install, and upgrade system hardware and software components as required. Set up new user accounts; close out old user accounts. Perform preventative maintenance procedures; perform system troubleshooting to isolate and diagnose common system problems within Microsoft Windows PCs. Communicate standards for use, operations, and train users on software and equipment usage. Document and configure all iPads and iPhones. Install, maintain, and upgrade computer workstations and software. Maintain asset inventory, additions, deletes, changes. Ad-hoc IT projects (i.e., cyber-security initiatives, etc.) Requirements Qualifications: Associate or bachelor's degree in related field preferred or equivalent combination (1 - 4 years) of education and experience and/or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities commensurate with the essential functions of the role. Basic knowledge of and some working experience with local area network design and troubleshooting. Basic knowledge of Windows 2016 Server/ Active Directory/ Microsoft Exchange 2019/ Office 365. Experience working with and troubleshooting peripherals (scanners, printers, handheld scanners, iPhones, iPads, etc). Excellent verbal and written communication skills. Must be able to communicate in writing clearly and concisely. Strong organizational, problem-solving, and analytical skills. Ability to work independently as well as collaboratively in a team environment. Self-motivatedand proactive, with the ability to multi-task. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Ability to handle multiple projects and meet deadlines. Good judgment with the ability to make timely and sound decisions. Excellent documentation skills/strong attention to detail. Must be able to handle confidential materials with discretion. Additional preferred experience: Working knowledge of Mobile Device Management via Intune a plus. Knowledge of Dell Systems a plus. Comp TIA - A+ Certification. Physical Demands: While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Schedule: This is a full-time position. Typical work schedule is Monday through Friday during standard office hours of 8am - 5pm. Salary Description 45000 Annually

About Us The ComTran Group is connecting the Southeast as a Regional Leader in the Utility Infrastructure Sector through expanded partnerships and services, while upholding the highest excellence in quality. We focus on building future leaders, rewarding excellence, and recognizing each team member's unique contributions. We're at the forefront of powering modern life. Discover how your skills and dedication can make a real difference in your career at ComTran. The ComTran Group is a Quanta Services company (NYSE:PWR) About this Role The ComTran Group is a full-service provider of infrastructure construction services to the energy and communication industry with committed values to safety, quality, and customer service. We are looking for a Geographical Information Systems (GIS) Technician. What You'll Do · Perform GIS data collection using different techniques according with project requirements. · Provide real-time, updated, and quality data, to support fiber optic installations by diverse methods (directional drilling, plow). · Plan and execute daily goals meeting quality, time, and budget. · Performs field inspections on new and existing communication and power systems. · Review GIS databases to minimize data integrity errors. · Collecting as-built data for fiber optic projects. Schedule: · 10 hour shift · 12 hour shift · 8 hour shift · Monday to Friday What You'll Bring · Must have basic knowledge of GIS and GPS principles, automated mapping, and data conversion · Experience with Trimble Terrasync and Terraflex software is a plus. · Ability to stand, walk, or hike for extended periods of time and long distances while operating · electronic devices, bend, reach, and move to carry items weighing up to 30 lbs. · Good computer skills and proficiency working in various software applications. · Knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Forms, OneDrive), Power · Working knowledge of health, safety and environmental protection practices and procedures as they apply to related construction processes. · Possesses strong analytical and problem-solving skills. · Ability to work outside in all weather conditions and in various hours of the day or night. · Bachelor's degree in Geographical Information Systems, geography, engineering, computer science, or related discipline (preferred) · Have and maintain a valid driver's license with clean driving record. · Must successfully complete drug screening and background check. · Organizational skills and high attention to detail is a must. · Ability to work and hike in rugged terrain and inclement weather. · Ability to safely drive/operate a 4x4 vehicle. · Electric utility and telecommunications experience preferred. · Ability to travel throughout various states as needed. · Proficient use of Trimble Terrasync and Terraflex, or other GIS software experience preferred. · Strong work ethic with desire to work in a production environment. · Minimum of 2 years of experience working in OSP projects (preferred) · Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities may be acceptable. · Live within 100 miles from zip code 30518 What You'll Get $20 - $23 per hour based on experience · 401(k) · 401(k) matching · Dental insurance · Employee assistance program · Flexible spending account · Health insurance · Health savings account · Life insurance · Paid time off · Vision insurance Schedule: · 10 hour shift · 12 hour shift · 8 hour shift · Monday to Friday Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.

Job DescriptionSalary: About EAE Group EAE Group is a powerhouse in global technologydelivering cutting-edge energy distribution systems, cable management solutions, lighting, automation, and industrial technologies since 1973. Operating in 30+ countries and growing fast, were expanding our U.S. presence and building a strong, future-ready team. If youre looking to make an impact at a global organization with a startup feel in the U.S., this is the place to do it. Position Summary Were searching for a high-energy IT Support Specialist who loves solving problems, helping people, and keeping systems running like clockwork. In this role, youll be the go-to tech expert for our U.S. operationssupporting users, optimizing equipment, and ensuring smooth day-to-day IT operations. Youll also collaborate closely with our talented global IT team in Turkey, gaining international exposure and expanding your technical reach. What Youll Do Deliver fast, friendly, and effective IT support to all U.S. team members. Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals. Keep our Microsoft 365 ecosystem humming Office 365, Teams, SharePoint, OneDrive, and more. Provide basic support for FortiGate firewalls, VPN connectivity, switches/routers, and Wi-Fi systems. Own our IT inventorytracking devices from registration to retirements and everything in between. Help drive cybersecurity awareness and support policy implementation. Collaborate seamlessly with our global IT and InfoSec teams to maintain standardized processes. Work with third-party vendors to resolve issues and deliver solutions quickly. Provide basic IT training and empower users to work smarter and safer. What You Bring Bachelors degree in a relevant field. 2+ years of hands-on IT support or helpdesk experience. Strong knowledge of Windows 10/11 and troubleshooting best practices. Experience working with Microsoft 365 and enterprise email environments. Solid foundational networking knowledge (TCP/IP, DNS, DHCP, VPN). Confident with hardware installation, setup, and repairs. Excellent English communication skills. A positive, proactive attitudesomeone who takes ownership, solves problems, and puts users first.

Job purpose NetPlanner Systems, Inc. is looking for outstanding IT candidates to join our growing IT Team, in supporting both our internal and external users, as well as customer facing projects and support. The ideal candidate will be hands-on with excellent communication skills, have a positive can help attitude, willingness to learn, address many different challenges on a given day, and a clear ability to work with our customer base using outstanding customer service. The candidate's ability to prioritize and balance end user requests and documentation while maintaining overall support response time is critical. Essential Duties and responsibilities Install and configure computer hardware, software, networking components, printers, scanners, etc. Process calls, emails, and helpdesk tickets to provide solutions to technical problems and questions Perform diagnostic tests and troubleshooting to identify and resolve customer issues Discover underlying root-cause of technical problem and escalate as appropriate Provide regular and continuing communications with customers until resolutions are reached Explain and provide solutions to customers in non-technical and comprehensible terms Demonstrate a sense of urgency to queues and customers Employ knowledge, skills and abilities to maximize single call resolution measurements Prioritize time to complete assigned tasks while maintaining a focus on productivity and customer satisfaction Use established methodologies and documented procedures to perform tasks Present a professional and pleasant image of the product and company Competencies and Qualifications: Microsoft Office and Windows experience, Mac and IOS experience a plus A+ Certification (not required, but a plus) Associate Degree in Computer Science or related, or equivalent work Experience. Technical support experience, either through education or work Excellent verbal and writer communications skills, exceptional spelling and grammar is a must Super customer services skills, with the ability to articulate clearly and conduct oral presentations/instructions via the telephone Must be able to work within a team to solve problems Quick learner with the passion to develop new skills Education and/or Experience: High School Diploma or GED College or Technical School a plus Company Conformance Statement Perform quality work within assigned deadlines with and/or without direct supervision. Interact professionally with other employees, customers, suppliers, vendors, etc. Work effectively as a team contributor on all assignments. Work independently while understanding the need for communication and coordination of work efforts with other team members, departments, or organizations. Join Our Team Join a team that invests in you! ESOP ownership, 401(k) match, medical & dental coverage, paid time off, holiday pay, and more. We're an Equal Opportunity Employer and federal contractor committed to fair, merit-based hiring. Apply today!

We are looking for a motivated and enthusiastic Entry-Level IT Technician to join our team on a part-time basis. This role is perfect for someone with basic IT knowledge who is eager to gain hands-on experience and develop their technical skills. If you enjoy working with technology and have strong communication skills, we encourage you to apply. This role would be reporting to the IT Manager located in Hamburg, MI but would be servicing the Tucker, GA office. Responsibilities: Assist with the setup and installation of computers, printers, and other peripheral devices. Perform basic troubleshooting for hardware and software issues. Provide basic technical support to end-users. Assist in maintaining and updating IT documentation and inventory. Collaborate with the IT team to resolve technical issues and implement solutions. Communicate effectively with team members and end-users to provide updates and solutions. Requirements: Basic knowledge of IT hardware and software. Ability to set up and connect computers, printers, and other devices. Basic troubleshooting skills for resolving common technical issues. Good communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and procedures. Preferred Qualifications: Previous experience in an IT support role is a plus. Familiarity with Windows and/or Mac operating systems. Basic understanding of networking principles. Benefits: Flexible part-time hours (16 hours per week) to fit your schedule. Opportunity to gain practical experience and develop your IT skills. Supportive and collaborative team environment.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $12.25 per hour Salary Range: 7.25 - 12.25 We are an equal opportunity employer and participate in E-Verify in states where required.

Federal Work Study Student Job Announcement Federal Work Study -Library Services Department: Financial Aid Reports to: Shirley Moon Financial Aid Coordinator Salary/Benefits: 10.00 per hour. Maximum 19.5 hour week. No State of Georgia benefits. Deadline to Apply: August 1,2025 Responsibilities Answer phone, Troubleshoot computer problems-if freezing up, won't print, not booting up, etc. Assist students with the library resources, including but not limited to: GALILEO, Searching Library catalog. Assist students with access to library information. Restock printers with paper, maintain order of physical collection (Periodicals and Books). Other duties as assigned. Minimum Qualifications: Current student at Athens Technical College. Must maintain registration of minimum 6 credit hours. Preferred Qualifications: * Enrolled student in eligible program of study- registered for minimum 6 credit hours. * · Strong communication skills and work ethic. * Physical Requirements: * Ability to occasionally lift and carry 5 to 44 pounds. * Occasional bending. * Able to see and read PC screens on a daily basis. * Understand what clients are saying in normal conversation. * Finger and hand dexterity necessary to service computers and peripherals on a daily basis. Interested candidates should apply online at: ************************************************************************************** To apply, click "Apply to This Job" and submit your cover letter, resume/vita, three (3) professional references, and unofficial transcripts. Incomplete applications will not be considered. NOTE: Official transcripts will be required upon an offer of employment. Official copies of transcripts may be sent directly to: Athens Technical College, Attn: Human Resources, 800 U.S. Highway 29 N, Athens, GA 30601 or send electronically to ***************** . Employment is contingent based upon successful completion of appropriate background checks. Equal opportunity and decisions based on merit are fundamental values of the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. Athens Technical College is an equal opportunity employer. All employment processes and decisions, including but not limited to hiring, promotion, and tenure shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institution's ability to achieve its mission and strategic priorities in support of student success. The following individuals have been designated to coordinate the college's implementation of nondiscrimination policies: Susan Fyffe, Director of Student Support Services, Section 504 and the Americans with Disabilities Act (ADA) Coordinator, Office K-614A, *************, *********************; Courtney Mattox, Director of Human Resources; Title VI, Title VII, Title IX Coordinator (Employees), Office K-514, **********************, ************; and Lenzy Reid, Vice President of Student Affairs, Title IX (Students) Office H-774, ************, ********************, 800 U.S. Highway 29 North, Athens, GA 30601.

Technical Support / Service Desk Analyst (Onsite) Work Environment: Onsite - Call Center We are seeking a customer-focused Technical Support / Service Desk Analyst to provide inbound technical support in a fast-paced call center environment. This role is responsible for troubleshooting hardware, software, and network-related issues, ensuring high first-call resolution, and delivering an excellent customer experience while meeting defined service and quality metrics. Key Performance Measures Number of calls handled per hour Percentage of escalated calls Not-ready percentage Call quality and compliance scores Average handle time (AHT) / length of call Team Customer Satisfaction Score (CSAT) Team Service Level adherence Key Responsibilities Answer inbound technical support calls and accurately assess customer issues Troubleshoot and resolve hardware, software, and network-related problems Partner with customers to identify solutions and confirm resolution before call completion Escalate unresolved issues to Tier II Support and/or Development teams using a swarming model Apply fixes or workarounds identified during collaboration with Tier II/Developers Create and update knowledge base articles documenting fixes and workarounds Document software defects thoroughly and route incidents to the appropriate development track De-escalate customer concerns and ensure a positive support experience Educate customers on proper use of software and hardware Act as a customer advocate and ensure issues are addressed with urgency Maintain ownership of incidents through resolution and follow-up Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system Follow ticket and call management policies, including prioritization and categorization Report network events, customer escalations, and dissatisfaction to leadership promptly Dispatch hardware-related issues to appropriate vendors Assist customers with “how-to” questions and usage guidance Maintain compliance with attendance and scheduling requirements Collaborate with team members to continuously improve support processes and knowledge content Keep management informed of emerging support issues Perform other related duties as assigned Required Experience & Qualifications 4+ years of experience in a help desk or call center environment College degree or equivalent work experience 1+ year of experience using incident and problem management or ticketing systems Experience working with automated call distributor (ACD) phone systems Familiarity with knowledge-centered support (KCS) principles Strong troubleshooting skills across hardware, software, and network connectivity issues Experience supporting Microsoft Office products (O365 preferred) Working knowledge of Active Directory Preferred / Nice-to-Have Qualifications HDI Certification (Support Center Analyst, Customer Service, or Desktop Support) ITIL Foundation certification Experience with ServiceNow or similar ITSM tools Basic SQL knowledge and database querying Familiarity with Linux systems Experience supporting LAN/WAN and client connectivity issues Required Skills & Abilities Strong customer service mindset and professionalism Excellent verbal and written communication skills Ability to translate technical concepts to non-technical users Strong root cause analysis and problem-solving skills Effective time management and organizational abilities Ability to work independently while collaborating within a team Proven conflict management and de-escalation skills Detail-oriented with a strong sense of ownership and accountability Work Environment This role is performed onsite in a call center setting and requires consistent interaction with customers via phone and ticketing systems. If you are passionate about customer support, technical troubleshooting, and delivering high-quality service in a team-driven environment, we encourage you to apply.

Job DescriptionSalary: Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

Job Description We are looking for a motivated and enthusiastic Entry-Level IT Technician to join our team on a part-time basis. This role is perfect for someone with basic IT knowledge who is eager to gain hands-on experience and develop their technical skills. If you enjoy working with technology and have strong communication skills, we encourage you to apply. This role would be reporting to the IT Manager located in Hamburg, MI but would be servicing the Tucker, GA office. Responsibilities: Assist with the setup and installation of computers, printers, and other peripheral devices. Perform basic troubleshooting for hardware and software issues. Provide basic technical support to end-users. Assist in maintaining and updating IT documentation and inventory. Collaborate with the IT team to resolve technical issues and implement solutions. Communicate effectively with team members and end-users to provide updates and solutions. Requirements: Basic knowledge of IT hardware and software. Ability to set up and connect computers, printers, and other devices. Basic troubleshooting skills for resolving common technical issues. Good communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and procedures. Preferred Qualifications: Previous experience in an IT support role is a plus. Familiarity with Windows and/or Mac operating systems. Basic understanding of networking principles. Benefits: Flexible part-time hours (16 hours per week) to fit your schedule. Opportunity to gain practical experience and develop your IT skills. Supportive and collaborative team environment.