Technical support specialist jobs in Baltimore, MD - 1,775 jobs

The primary responsibility of the IT Inventory Technician, is to provide support to the IT Inventory team with receiving, ensuring that received assets are put in the proper locations and scanned into the Asset Management Tool. The IT Inventory Technician will also be responsible for assisting with Asset disposal process, including removing and degaussing Storage devices. Receive shipments, Scan all assets into the Asset management Tool. Store in appropriate designated locations. Move/Retrieve assets marked for disposal. Remove Storage devices from assets marked for disposal, label as appropriate and degausse as needed. Deliver received devices to end users/groups. Participate in Imaging End points and PC Replacement activities. All other related duties as assigned. Daily Operations Receive, Scan into IT Asset Management Tool and Report assets being delivered or returned to CLIENT Ensure that Warehouse is neatly arranged at all times and assets placed in the appropriate location/s Issue and/or Deliver Assets to customer Degauss Operations Assist with receiving Assets to be Surplussed Scan Assets into ITAM Tool Remove Storage Devices from Asset and Label appropriately Degauss Storage device as required per SOP PC Replacement Operations: Assist with Asset Imaging, End user asset reconciliation and other PC Replacement activities as required. Reporting: Provide reports as needed

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software. This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions. Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction. The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users. Duties and Responsibilities Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence. Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs. Software support functions include, but are not limited to, troubleshooting applications standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors. Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration. Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges. Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units. Assist with projects such as hardware or software upgrades, office moves, and special events. Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors. Maintain accurate records of user requests and incidents in the IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $72,000 - $90,000 if located in Washington DC Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: Bachelor's degree or equivalent work experience A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including: Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow Experience supporting Windows-based computers, including Microsoft Windows 10/11 Experience supporting iOS, Android and MDM solutions Experience working with vendors on support cases Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications PowerAutomate/PowerShell/Python scripting Experience with RPA tools, Microsoft Graph and Microsoft PowerApps Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1

High School/GED with nine (9) years of experience. Equivalent education and experience: Associate degree and seven (7) years of experience.

This posting is not for a specific current role, but to proactively identify and connect with exceptional IT talent for upcoming needs across our programs. By applying, you'll be considered for future positions matching your skills and career interests. Potential Roles Include: Systems Administration (Windows, Linux, Cloud, Virtualization) Network Engineering & Administration (LAN/WAN, Firewalls, Routers, Switches) Cybersecurity & Information Assurance (SOC Analyst, ISSO, Incident Response) Cloud Engineering (AWS, Azure, GCP) Help Desk / Technical Support (Tier 1-3) DevOps & Automation (CI/CD, Scripting, Infrastructure as Code) Database Administration (SQL, Oracle, NoSQL) IT Project Management (Agile, PMP, ITIL) Basic Qualifications: * U.S. Citizenship (required for most positions) * High School Diploma or equivalent (Associate's or Bachelor's preferred for some roles) * Relevant IT experience or certifications (CompTIA, Cisco, Microsoft, AWS, etc.) * Ability to obtain and maintain a security clearance (if not already cleared) * Strong problem-solving, communication, and teamwork skills Preferred Qualifications: * Active Security Clearance (Secret, TS/SCI, or higher) * Industry certifications: Security+, Network+, CCNA, CISSP, AWS Certified Solutions Architect, Microsoft Azure Administrator, etc. * Experience in government or defense-related IT projects

Full-time Description Job Title: IT Governance SME Job Type: Full-time Location: Hybrid, DC - Hybrid work arrangement with required onsite presence during core federal hours (Monday-Friday, 9:00 AM - 3:00 PM ET) and additional onsite coverage as mission dictates Dynanet Corporation Overview: Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company's efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology - it's a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future. About the Role: The IT Governance SME is responsible for strengthening strategic IT governance and investment oversight across the customer's portfolio of technology systems (approximately 50 applications/150 systems). This role focuses on aligning technology initiatives with the customer's mission and strategic goals, optimizing compliance with system development lifecycle best practices, ensuring cost effectiveness, and implementing integrated risk management frameworks. The SME will develop and drive use of analytics to enhance decision-making and program outcomes while serving as the enterprise project management office focal point. This position requires expertise in federal IT governance frameworks, portfolio management, and enterprise architecture to support the customer Tech's transformation to a federated technology ecosystem. Requirements Roles & Responsibilities: Strategic IT Governance & Investment Oversight: Strengthen strategic IT governance frameworks that align technology initiatives with the customer's mission and federal priorities Ensure 100% of IT investments and projects are reviewed for alignment with the customer's strategic goals Monitor that at least 90% of projects deliver measurable outcomes within planned scope and timeline Optimize compliance with system development lifecycle best practices across all technology initiatives Implement integrated risk management frameworks for portfolio-wide technology investments Support governance frameworks that drive technology delivery rather than impede progress Enterprise Portfolio Management Office: Serve as enterprise project management office, evaluating IT infrastructure for efficiency and rational enterprise architecture Provide unified enterprise portfolio management approach reflecting and overseeing all projects to ensure alignment and reduce duplication Manage portfolio of 50+ applications and 150+ systems with approximately 1-5 interfaces/integrations per system Lead agile project planning, execution, and delivery, integrating with tools for full lifecycle visibility Modernize enterprise performance lifecycle, risk management framework, and compliance governance support Expand adoption of agile methodologies 100%, targeting 20% increase in sprint velocity and 15% reduction in project cycle times Data Analytics & Decision Support: Develop and drive use of analytics to enhance decision-making and program outcomes Create Executive Dashboard with real-time data, trend analysis, and recommendations Deliver real-time dashboards with 99% data accuracy to support timely and informed CIO-level decision-making Extract and normalize data from diverse sources to build comprehensive portfolio insights Provide data-driven insights to guide IT investment budgeting and strategic planning Support meaningful Capital Planning and Investment Control (CPIC) process through analytics Enterprise Architecture Management: Lead the development, maintenance, and alignment of the agency's Enterprise Architecture (EA) Create and update documentation across all FEAF reference models (PRM, BRM, DRM, ARM, IRM, SRM) Ensure compliance with FEAF standards and establish performance reporting structures Foster stakeholder engagement and provide expert guidance to support strategic planning Maintain 80% up-to-date EA documentation with timely performance reports and actionable insights Support informed decision-making and continuous improvement through architecture governance FITARA & Compliance Management: Process approximately 110+ FITARA reviews annually with peak periods of 42 requests (Jun-Aug) and off-peak of 12 requests (Oct-Dec) Conduct FITARA reviews and provide feedback to ensure compliance with federal IT acquisition requirements Support system registrations (approximately 19 annually) and software assessments (10+ annually) Coordinate Analysis of Alternatives processes (3-10 annually) to support technology decision-making Ensure compliance with federal standards including FISMA, FedRAMP, Clinger-Cohen Act, NIST Standards, and DOGE requirements Performance Monitoring & Reporting: Develop and maintain performance metrics and KPIs for IT portfolio management Create dashboard reporting capabilities (3-30 reports annually) to track portfolio performance Support Technical Board Reviews including Sprint Reviews/Demos (55+ annually), Project Initiation Reviews, and Production Readiness Reviews Provide regular portfolio status reporting to senior leadership and stakeholders Monitor and report on customer satisfaction improvements targeting 20% increase and 30% reduction in service request resolution times Risk Management & Compliance: Implement comprehensive risk management frameworks across the technology portfolio Ensure all current systems maintain ATOs with support for new and renewing authorizations Support system decommissions (2-4 annually) and technology lifecycle management Maintain compliance with federal regulations while enabling smart, well-defined risk-taking Coordinate with cybersecurity and privacy teams to ensure integrated compliance approaches Stakeholder Engagement & Communication: Foster stakeholder collaboration across the customer Tech teams, program offices, and external partners. Coordinate with other HHS OCIO divisions to streamline IT services under unified governance. Support briefings and presentations for senior leaders, working groups, and oversight bodies. Facilitate cross-functional coordination to break down organizational silos. Required Professional Skills: IT Governance Expertise: Minimum 6+ years of experience in federal IT governance, portfolio management, and investment oversight Federal Compliance: Deep knowledge of federal IT frameworks including FISMA, FedRAMP, FITARA, NIST Standards, and Clinger-Cohen Act Portfolio Management: Experience managing large-scale IT portfolios with 50+ applications and complex system integrations Enterprise Architecture: Proficiency in FEAF reference models and enterprise architecture documentation and maintenance Data Analytics: Advanced skills in data analysis, dashboard development, and real-time reporting for executive decision support FITARA Experience: Hands-on experience with FITARA review processes, compliance tracking, and federal IT acquisition requirements Agile Methodologies: Knowledge of agile project management practices and lifecycle management tools Risk Management: Experience implementing risk management frameworks in complex federal IT environments Performance Measurement: Ability to develop and track KPIs, SLAs, and performance metrics for large IT portfolios Stakeholder Management: Experience coordinating across multiple organizational divisions and external partners Federal IT Systems: Understanding of federal system development lifecycle, ATO processes, and compliance requirements Preferred Professional Skills: Certifications: PMP, TOGAF, ITIL, or equivalent IT governance and architecture certifications Federal Experience: Previous experience with the customer, HHS, or similar federal agencies managing large IT portfolios Dashboard Development: Experience with Power BI, Tableau, or similar business intelligence and reporting tools System Integration:?Knowledge of system-to-system integrations and technology mapping Cloud Migration: Experience supporting cloud migration initiatives (NGSC, Azure) and hybrid infrastructure management CPIC Process: Understanding of federal Capital Planning and Investment Control processes and OMB reporting Advanced Analytics: Experience with advanced data analytics, predictive modeling, and trend analysis Change Management: Knowledge of organizational change management during technology transformations Advanced Degree: Master's degree in Information Technology, Business Administration, or related field Dynanet Team Requirements and Expectations: Possess Strong written and verbal communication skills. Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment. Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with. Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve. Excellent judgment and creative problem-solving skills. Respond to team member and client requests via email, MS teams, or other communication means during core business hours. Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers. Education/Experience Requirements: Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or related field required Experience: Minimum 8+ years of IT governance, portfolio management, or enterprise architecture experience in federal environments Federal Experience: Minimum 4+ years of direct federal government or federal contracting experience with IT governance frameworks Portfolio Management: Minimum 5+ years managing complex IT portfolios with multiple concurrent projects and systems Compliance Experience: Demonstrated experience with FITARA, FISMA, and other federal IT compliance requirements Analytics Experience: Minimum 3+ years developing dashboards, reports, and data analytics for executive decision support Architecture Experience: Experience with enterprise architecture frameworks and documentation standards. Employee Benefits Overview: Industry Competitive Compensation Medical and Dental Insurance Paid Time Off/Holidays 401(k) Retirement Plans with Matching Remote Work* Paid Training Employee Referral Program Employee Development Program? *Remote work flexibility available with required onsite presence during core federal hours and additional coverage as mission dictates for stakeholder coordination and governance meetings.

Job Description ITnova is seeking a PMP with experience in IT, with at least 6 years of experience in managing IT related projects. Must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget. Education Requirements: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. General Experience: At least 6 years of experience in project management. Specialized Experience: At least 6 years of experience in managing IT related projects and must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget. Duties: Perform day-to-day management of the project, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project under assigned Task Orders. Acts as a facilitator between a State and/or agency and IT contractor. Responsible for ensuring that work performed under TOs is within scope, consistent with requirements, and delivered on time and on budget. Identifies critical paths, tasks, dates, testing, and acceptance criteria. Provides solutions to improve efficiency (e.g., reduce costs while maintaining or improving performance levels). Monitors issues and provides resolutions for up-to-date status reports.

Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Compensation: $30.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

: Position serves as initial technical support for classroomtechnology. a. Responsibilities: Candidate shall be responsible for establishing and troubleshooting IP, ISDN, and satellite video teleconferences and provides end-user support, as well as performing regularly scheduled maintenance on Video Tele-communication (VTC) equipment. Candidate shall be able to work with academic and business clients, as well as event and other university staff to determine VTC requirements and ensure that teleconferences are conducted without interruption and all equipment is working properly. Candidate shall be responsible for ability to use, maintain, troubleshoot/repair or escalate issues that are unable to be immediately resolved with the following list including but not limited to Crestron Room Controls, A/V mixers and processors, microphones, projectors, monitors, and other A/V equipment. Candidate shall also serve as onsite technical help desk for IT equipment including but not limited to classroom PCs, laptops, UPS devices, connection cables, VoIP phones, printers and network jacks; and shall have the ability to maintain, troubleshoot, repair or escalate issues concerning these devices and peripherals that are unable to be immediately resolved.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Job Description I. General Summary Under general supervision, performs moderately complex administrative duties including processing requests for Protected Health Information (PHI) that contain patient authorization and other noncompulsory requests that do not require a signed authorization. Providing front-line customer service to attorneys, insurance companies, clinicians, patients, funeral homes in person and by telephone. Responsible for accounts receivable as it relates to invoicing, posting and collections for the Release of Information (ROI) division of the Health Information Management Department. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Process requests for health information in compliance with applicable statutes, departmental policies, guidelines, and state and federal regulatory requirements by using multiple electronic document management and electronic medical record systems, and other electronic and paper documentation associated with each facility. Qualifications III. Education and Experience High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred. Minimum of two years' experience in a Health Information Management Department or other healthcare setting performing medical record duties, and one year performing release of information required. IV. Knowledge, Skills and Abilities Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with general supervision; excellent communication, interpersonal, customer service and problem solving skills. Must be proficient with computer skills to navigate in several different computer systems. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $19.50 - $27.31 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

Information Technology Technician (Levels 1-5) Clearance: DoD SECRET or higher clearance Travel: up to 15% Role Overview: The Information Technology Technician role advances mission outcomes through practical, day‑to‑day execution and clear communication. Responsibilities blend hands‑on problem solving with careful planning, coordination, and documentation. Levels & Qualifications Level 1: Information Technology Technician Level 1 Education: AA or 2-year technical school Experience: None Summary: As a Level 1 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Operates under close guidance, applying established procedures and building fluency in tools and workflows. Level 2: Information Technology Technician Level 2 Education: AA or 2-year technical school Experience: 2 years Summary: As a Level 2 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Handles assignments independently, validating results and collaborating across teams to remove blockers. Level 3: Information Technology Technician Level 3 Education: Bachelor's Degree Experience: 5 years Summary: As a Level 3 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Handles assignments independently, validating results and collaborating across teams to remove blockers. Level 4: Information Technology Technician Level 4 Education: Bachelor's Degree Experience: 8 years Summary: As a Level 4 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Works with broad autonomy, shaping approach, mentoring teammates, and resolving complex issues with minimal oversight. Level 5: Information Technology Technician Level 5 Education: Bachelor's Degree Experience: 12 years Summary: As a Level 5 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Works with broad autonomy, shaping approach, mentoring teammates, and resolving complex issues with minimal oversight.

Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: Provide Tier 1 and 2 support User account management Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups) Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments Set up and install workstation hardware, and software for end-users Provide remote end-users support to employees Operation of assigned IT systems Create knowledge base articles End user support Support of facility physical security systems Enforce IT and security procedures and policy Network support experience Support of IT security Other duties as assigned REQUIRED EXPERIENCE: 0 - 3 years of IT Support. Understanding of User administration (i.e., RBAC) Excellent communication and customer support skills Computer break/fix/upgrade Windows 11 Ability to diagnose and resolve basic IT technical issues Experience with Microsoft Technology Stack (Windows, AD, O365, Intune) Identifies, researches, and resolves technical problems Help Desk Support software experience Inventory control Good understanding of computer systems, mobile devices, and other tech products Candidates must be able to obtain and maintain a Public Trust clearance. Candidates must have lived in the United States 3 out of the past 5 years. PREFERRED EXPERIENCE: Apple OS X Corporate VoIP phone systems Physical access systems EDUCATION & CERTIFICATIONS: 0-3 years of IT support College degree preferred Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. In addition to our competitive base pay, Sparksoft offers health insurance, paid time off, 401K matching, and training. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws. Maryland Pay Range$45,000-$50,000 USD WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That's why we've built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we're committed to helping you thrive both inside and outside of work. When you join Sparksoft, you'll enjoy: Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance Comprehensive health coverage-including medical, dental, vision, life, and disability insurance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture-recognized as a Great Place to Work Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call ************. Requests are reviewed and fulfilled on a case-by-case basis. Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at ***********************. Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate's individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.

If you're a Recent Grad who's looking to get started in the IT industry this is the perfect opportunity for you! Training is provided and no prior IT experience is necessary. This role is a 60 day contract with the potential for running 180 days and this position is fully onsite in Baltimore. Salary is $15/hr. Multiple openings and the work is slated to begin Mid June and end Mid-Late August Responsibilities: Installing access points and switches Recording information about installed devices Connecting devices to internet Downloading cloud-based configurations Other duties as necessary Requirements: Must have a personal vehicle and valid drivers license Must have the ability to pass a background check and fingerprinted prior to starting

Join the future of news We're on a mission to deliver riveting storytelling for all of America. At The Washington Post, you'll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most. About Our Team The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales. Why This Role Matters We are seeking a ServiceNow Intern to support our ongoing efforts to improve automation, streamline service delivery, and enhance the employee experience. The intern will contribute to platform configuration, workflow design, data integrity, and documentation to help ensure that our ServiceNow ecosystem continues to evolve with the needs of a modern digital media company. This role is ideal for someone eager to learn how enterprise systems support a complex organization and motivated by solving problems that help teams across the company work smarter. What Motivates You * You are curious about how large organizations use technology to improve operations and service delivery. * You enjoy identifying workflow inefficiencies and exploring ways to automate or enhance them. * You are excited to learn a leading enterprise platform (ServiceNow) used across industries. * You are energized by cross-department collaboration and supporting internal stakeholders. How You'll Support The Mission * Assist with configuration and administration of ServiceNow modules (e.g., Incident, Request, Knowledge). * Help build and maintain workflows, forms, and automation using no-code/low-code tools. * Support data cleanup, reporting, dashboard creation, and quality assurance testing. * Document processes, updates, and user guides to improve adoption and consistency. * Collaborate with Support team members to develop solutions. * Participate in small-scale enhancement projects, contributing to design discussions and testing. The Skills and Experience You Bring * A foundational understanding of IT service management concepts (ITSM) or coursework in information systems, computer science, or related fields. * Interest in developing solutions in ServiceNow * Interest in integrating platforms like OKTA, Jamf, Workday, etc. into ServiceNow * Preference is given to candidates with 2+ years of experience in developing technology solutions Interns are paid hourly and expected to work 35-40 hours per week. Our internship program is based out of our D.C. office, so you are expected to be on-site for the summer and follow The Washington Post's in-person work policy. We do not provide housing, but can suggest options upon request. You must be enrolled in a degree-seeking program at the time of submitting this application. We encourage you to apply if you are currently a student, regardless of your background or experience with engineering and/or journalism. Foreign nationals can apply for internships. All work samples must be submitted in English. If selected, the required documentation to verify U.S. work authorization must be provided. The Post is unable to provide visa sponsorship for internships. If you have any questions, please reach out to ***************** We will review all applications and invite a subset of applicants to the next process, which includes live coding and interviews with team leads. Our program provides a meaningful learning experience for engineers who support The Washington Post's mission. Our interns work directly with our full-time engineers on real production features. Additionally, you'll be invited to exclusive events like our annual intern hackathon and lunch seminars from leaders across the company. This internship is not a guarantee of a job at The Post. We have hired from our internship classes in the past, and we hope to continue this trend in the coming years. Note our internship program is not a binding contract - you can take a full-time job elsewhere or from your (or another!) team at The Post before the internship ends. Collaboration makes us stronger. That's why our offices are designed with open layouts, modern technology, and easy access to transportation. With certain exceptions for newsgathering and business travel, we work on-site five days a week. Your story awaits. Apply today! Learn more about The Post at careers.washingtonpost.com.

ITnova is seeking a PMP with experience in IT, with at least 6 years of experience in managing IT related projects. Must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget. Education Requirements: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. General Experience: At least 6 years of experience in project management. Specialized Experience: At least 6 years of experience in managing IT related projects and must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget. Duties: Perform day-to-day management of the project, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project under assigned Task Orders. Acts as a facilitator between a State and/or agency and IT contractor. Responsible for ensuring that work performed under TOs is within scope, consistent with requirements, and delivered on time and on budget. Identifies critical paths, tasks, dates, testing, and acceptance criteria. Provides solutions to improve efficiency (e.g., reduce costs while maintaining or improving performance levels). Monitors issues and provides resolutions for up-to-date status reports.

This position will be Install, configure & troubleshoot computer hardware, software, systems, networks, printers, and scanners A technician must be organized to follow procedures for ordering parts, scheduling onsite visits, and writing detailed reports This Position is open for Washington DC and surrounding areas.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Job Description I. General Summary Under general supervision, performs moderately complex administrative duties including processing requests for Protected Health Information (PHI) that contain patient authorization and other noncompulsory requests that do not require a signed authorization. Providing front-line customer service to attorneys, insurance companies, clinicians, patients, funeral homes in person and by telephone. Responsible for accounts receivable as it relates to invoicing, posting and collections for the Release of Information (ROI) division of the Health Information Management Department. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Process requests for health information in compliance with applicable statutes, departmental policies, guidelines, and state and federal regulatory requirements by using multiple electronic document management and electronic medical record systems, and other electronic and paper documentation associated with each facility. Qualifications III. Education and Experience High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred. Minimum of two years' experience in a Health Information Management Department or other healthcare setting performing medical record duties, and one year performing release of information required. IV. Knowledge, Skills and Abilities Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with general supervision; excellent communication, interpersonal, customer service and problem solving skills. Must be proficient with computer skills to navigate in several different computer systems. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $19.50 - $27.31 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

Network Administrator (Junior-Senior) Clearance: DoD SECRET or higher clearance Travel: up to 15% The Network Administrator role advances mission outcomes through practical, day‑to‑day execution and clear communication. Responsibilities blend hands‑on problem solving with careful planning, coordination, and documentation. Levels & Qualifications Network Administrator Education: Bachelor's Degree Experience: 5 years Summary: As a Network Administrator, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Works independently on routine assignments and collaborates on more complex efforts. Senior: Network Administrator, Senior Education: Bachelor's Degree Experience: 5 years Summary: As a Senior Network Administrator, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Handles assignments independently, validating results and collaborating across teams to remove blockers.