Technical Support Specialist Jobs in Beech Grove, IN

IT Systems Support Analyst We're seeking an experienced IT Systems Support Analyst to provide top-notch technical support and exceptional customer service to end users. As the first point of contact under the direction of the IT Director, you'll manage technical questions and issues related to hardware, software, peripherals, and services. You'll be responsible for resolving service tickets promptly, performing root cause analysis, and developing preventive procedures. This role is ideal for a problem-solver with excellent troubleshooting and communication skills who can work both independently and collaboratively across business departments. Key Responsibilities: Log, process, and prioritize help desk tickets, providing technical support across multiple platforms. Diagnose and troubleshoot hardware, software, and telecommunication issues, escalating complex cases when necessary. Offer end-user assistance on setup, configuration, maintenance, and troubleshooting of computer systems and software. Deliver exceptional customer service in person, by phone, and email. Conduct new user onboarding and terminated user offboarding, training users as needed. Repair and replace damaged or outdated hardware, and install software updates and patches. Manage mobile devices using MDM tools and collaborate with vendors for support. Maintain network equipment, basic TCP/IP networking, VPN, and phone systems. Document issue resolution and follow up to ensure user satisfaction. Occasional travel to remote offices to assist with support activities. Required Qualifications: Experience: 1-5 years of hands-on technical support in an end-user facing role, with experience supporting remote users across multiple locations (preferred). Education: Associate degree in a computer-related field; bachelor's degree preferred. Technical certifications also considered. Technical Skills: Desktop: Windows 11, Windows 10, Microsoft Office 365, Autodesk, web conferencing, and copiers/MFP printers. Mobile: iPhones, iPads, MDM device management, cellular modems, and hotspots. Networking: Basic TCP/IP (DHCP, DNS, VPNs), Unifi access points, Meraki security appliances, phone systems. Skills & Abilities: Ability to support users of varying technical skill levels. Strong organizational skills for prioritizing and managing daily tasks. Effective communicator, able to explain complex issues in simple terms. Capacity to work independently and within project teams, handling urgent situations with a calm approach. Ability to identify trends and recommend technical solutions for ongoing improvements. Work Environment: Fast-paced with regular interruptions; daily prioritization and adaptability are essential. Occasional lifting and moving of computing hardware up to 40 lbs. Ability to respond to emergencies and special requests in a dynamic, networked environment. Why Join Us? Competitive compensation and benefits. Opportunities for professional growth and advancement. Supportive team-oriented work environment. Work on diverse and challenging IT projects. Apply Today! If you're a skilled IT professional passionate about technical support, we'd love to have you join our team

Serve as Subject Matter Expert (SME) and provide administrator-level knowledge of various electronic engineering systems including EDMS, BIM, Procore, EIDA, ACC, etc. from a functional perspective. The position is the liaison between other internal stake holders such as the FFEx core team, QA, IT, and external contractors where necessary to facilitate engineering systems control. The strategic direction and technical expertise provided by this role will drive project success and foster a culture of innovation and continuous improvement. Responsibilities: Provide technical expertise to the engineering team as it relates to electronic engineering systems. Lead and provide guidance to evaluate, implement, and validate a robust EDMcapable of handling a variety of document types. Serve as the technical expert related to electronic engineering systems projects. Define and support the achievement of department goals according to company objectives and strategies. Propose, guide, and evaluate solutions for process/maintenance changes and continuous process improvements. Implement new technologies for the process/maintenance, planning and coordinating of changes according to applicable regulatory procedures. Identify and mitigate potential risks and challenges in projects. Facilitate problem solving, investigations, and process improvements. Collaborate with internal stakeholders to integrate Engineering Systems with other and existing systems. Ensure seamless data flow and optimize system interoperability. Create governance structure including procedures for Engineering Systems. Responsible for system administration, system upgrades and enhancements, user support, and continuous improvement. Present as the technical expert for assigned processes to auditors/inspectors regarding complex subject matter. Assist in preparing and managing engineering budgets. Follow all safety and environmental requirements in the performance of duties. Other accountabilities, as assigned. Physical Requirements Ability to work in an open office environment with the possibility of frequent distraction Ability to travel up to 10% of the time (% can change on a case-by-case basis based on the role) Qualifications Bachelor's degree in engineering or related field of study from an accredited university required. May consider an Associate's degree in engineering technology or related field of study from an accredited university with a minimum of ten (10) of manufacturing experience required, preferably in a pharmaceutical or life sciences industry. May consider a High School Degree or equivalent with a minimum of twelve (12) years of manufacturing experience required, preferably in a pharmaceutical or life sciences industry. Minimum of eight (8) years of manufacturing experience required, preferably in a pharmaceutical or life sciences industry. Ability to read, write and understand complicated product documentation and standard operating procedures with attention to high-level concepts required. Ability to drive continuous improvements via Lean tools and Six Sigma methodologies required. Excellent written communication skills, investigative writing, and computer skills (MS Word, Outlook, Excel, PowerPoint, Access, SAP) required. Strong technical knowledge of Engineering Systems including EDMS, BIM, CAD, COMOS, Procore, EIDA, Aconex, etc. required. Proficiency in web technologies, database management, and systems integration preferred. Demonstrated ability to shape and execute a strategy in a complex international environment preferred. Solid understanding of cGMP's and 21 CFR Part 11 requirements, quality management including principles for validation of equipment, utilities, and facilities required. Recent project execution experience, successfully led large and complex global GxP investments projects required. Up to date knowledge of industry trends, best practices, and regulatory requirements related to Engineering Systems required. Education: Degree - Bachelor's degree in engineering or related field of study from an accredited university required. Skills: GMP , EDMS, BIM, CAD, COMOS, Procore, EIDA, Aconex , Engineering Systems i About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Aishwarya Email: ********************************** Internal Id: 24-25782

Desktop Support Responsibilities: Provide technical assistance with computer hardware and software Resolve issues for clients via phone or electronically Recommend hardware and/or software improvements Track customer issues and resolutions Handle tickets in a timely manner Experience with Service Now and AD Help with W7 to W10 migrations/refreshes / any windows project Respond to dispatched assignments via tickets or another request by end-users Work independently or with managers or other techs Have strong CS experience dealing with end-users Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements Be able to work overtime when requested or necessary Be able to multitask and prioritize many different projects Qualifications: Previous experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor 1+ years of experience in IT Support/Helpdesk/Desktop/Service Desk roles OR education/certifications Previous ServiceNow / large ticketing exp Previous AD experience Teachable Able to hit the ground running Able to pass a background check/drug test prior to starting

It's a Contract to hire opportunity and is onsite! It's really more about personality and willing to learn with a good attitude. Technical skills are last as this person will be trained. Ideal candidate would be a person just out of college with no experience in Tech support, or someone with 1 year of experience.

What You Will Do: for a site located in Noblesville, Indiana This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email, ticket entry. Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems. New hire setup and orientation. Assign user-name, password, and access right permissions for the computer systems and applications. Identify, research, and resolve technical problems Maintain appropriate documentation on procedures, configurations, and equipment inventory. Oversee installation, configuration, administration, maintenance, and support of service/management applications or infrastructure components incorporated at clients existing or future computing infrastructure. Monitor the ongoing operation and performs activities to assist with performance tuning, troubleshooting of hardware, OS, and application issues. Support software/hardware on equipment such as scanners, copiers, printers, monitors, and other peripherals. Network Cabling / Server reboots / general network troubleshoot. Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet) Participates in 24/7 on-call rotation Perform other duties as assigned by management. What You Have Done: Excellent organizational, written, and verbal communication skills. Minimum 5 years experience of Tier 2 desktop support Experience working in Active Directory, User Support and Group Policy support Windows based computer literacy, and familiar with helpdesk procedures. Knowledge of Microsoft Windows based software and troubleshooting techniques. Knowledge of PC hardware installation, troubleshooting, and resolution techniques. Ability to install and deploy Windows based PC's. Possess working knowledge of the Microsoft Office O365 Suite, including: Word, Excel, and PowerPoint. Microsoft Modern Workplace certification is desired. Ability to lift up to 50 lbs

Duration: Long Term Expertise, Skillset, Qualification and Capability Requirements: To make substantial contributions to the Meeting Room Tech Solutions Support Specialist optimization project, candidates must possess a diverse set of expertise, skills, and capabilities. This includes a deep understanding of incident tracking and management systems, strong analytical and problem-solving skills, and effective communication and documentation abilities. Experience in the field is preferred. For collaboration optimization, candidates should be knowledgeable in unified communication platforms such as Microsoft Teams and demonstrate proactive collaboration troubleshooting skills. Adaptation to new technologies requires familiarity with AV management tools and manage comprehensive documentation systems. Proactive device-related issue management necessitates expertise in predictive maintenance systems, proactive monitoring, and health checkup procedures, with relevant certifications as qualifications. Efficient project management demands expertise in project management, proficiency in timeline tracking, and PMP certification is preferred. Technology testing and reviews require knowledge of testing environments, structured review process development, and relevant certifications. Lastly, agile response to evolving role requirements necessitates knowledge of flexible workforce management tools, adaptation to evolving role requirements, and Agile Workforce Management understanding. These qualifications collectively ensure that candidates can effectively contribute to the successful implementation of the optimization project, meeting the diverse challenges associated with incident management, collaboration, technology adaptation, proactive issue resolution, project management, and testing.

Launch Your Machine Learning Career in Greenfield, IN! Temp-to-Hire opportunity with potential to earn $20.70/hour (including shift premium) on 2nd or 3rd shift (overtime required). Ready to dive into the world of machine learning? Send your resume to our RPS Recruiters Ethan (elohr@staffmanagement.com) or Jen (jlumbantoruan@staffmanagement.com) to learn more! Perks & Benefits Weekly paychecks Direct Deposit or Cash Card pay options Medical / Dental Insurance Advancement Opportunities $18.70 - $20.70/Hour Employment Type & Shifts Full Time Temp to Hire Direct Hire Long Term 2nd Shift 3rd Shift Job Responsibilities Knowledge of CNC and PLC systems and programming Knowledge of Robots Demonstrated Casting, Machining or Assembly knowledge Machines, valves, and vacuum systems knowledge Knowledge of processes in Casting, Machining or Assembly Skills and Abilities: Ability to promote and carry out the Hitachi philosophy Proven ability to make sound business decisions, exercises good judgement and be highly motivated Excellent analytical and problem-solving skills High level of accuracy Maintains clean and orderly work environment Associate Requirements HS Diploma or GED Background Check Drug Test Must be at least 18 years old The hourly rate for this position is anticipated between $18.70 - $20.70 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at https://flimp.live/trueblueassociates#home. Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR-Advice@trueblue.com or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Skills: Identifying Customer Needs; Business; Communication Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 0-2 Years

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class "A" Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After "A" School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education . You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a "Top Secret" security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors . Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.

:** Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. **Primary Responsibilities** · Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems. · Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware. · Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers. · Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share. · Provide on-site eyes and hands for remote network and server administrators. **Qualifications** · High school diploma or equivalent is required. · One to two years of experience with PC operating systems and business application software systems is preferred. · Must have good communication and interpersonal skills. · Knowledge of Windows 7, 10 and 11, Microsoft SCCM, Outlook, and Active Directory preferred. · Must have a valid driver's license. **Work Authorization:** Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. **Compensation and Benefits:** Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EO/AA Employer Minorities/Females/Protected Veterans/Disabled **Nearest Major Market:** Indianapolis **Job Segment:** Help Desk, Information Technology, Embedded, Maintenance, Linux, Technology, Manufacturing

The Technical Support Specialist will be responsible for leading the investigation of manufacturing deviations and driving continuous improvement initiatives resulting from manufacturing deviations. The Technical Support Specialist will work with subject matter experts and area owners to drive comprehensive root cause analyses and identify CAPAs. The Technical Support Specialist will work cross functionally to meet product release and quality timelines related to the investigations, CAPAs, and continuous improvements. Key Responsibilities: * Apply technical knowledge and abilities to investigate manufacturing deviations * Review data and documentation to support investigations * Participate and drive projects and continuous improvement efforts * Develop and implement CAPAs from root cause analyses and manufacturing deviations * Draft GMP documentation including but not limited to SOP's, Forms, Deviations, CAPAs, change Controls and reports. * Support Health Authority Inspections * Maintain department KPIs related to performance and throughout of GMP manufacturing deviations and CAPA * Provide support executing equipment and process validations as necessary. Education and Experience: * BS or MS in scientific related field or equivalent work experience * 1-5 years of experience in Radiopharmaceutical or injectable GMP manufacturing environment Skills and Qualifications: * Excellent professional ethics, integrity, and ability to maintain confidential information. * Good technical writing skillset * Must possess an independent mindset and tenacity * Highly motivated and organized professional with strong interpersonal and communication skills. * Proven experience working with teams in a GMP environment. Please click here to apply.

JOB PURPOSE: The IT Support Specialist's role is to support Miller Pipeline employees by responding to phone, email or chat requests to resolve basic computer, mobile device, or access issues in a timely, accurate fashion and provide end-user assistance where required. They will be supporting the IT department with device activations, creating accounts, and coordinating device shipments. They must have great communication skills, attention to detail and be team oriented. ESSENTIAL RESPONSIBILITIES: * Build relationships and earn trust of the operations team. * Install and configure appropriate software applications according to specifications. * Administer on-site, IT Supported applications such as O365 licensing, VPN, PDF Viewer/Editors, etc. * Set up workstations with necessary peripheral devices (printers, scanners, etc.). * Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality. * Deploy, manage and optimize mobile connectivity footprint, including phones, mifi, tablets, etc. * Maintain and ensure security and privacy of networks and computer systems. * Provide orientation and guidance to users on how to operate new software and computer equipment. * Perform computer and server troubleshooting to diagnose and resolve problems. * Coordinate device and accessory shipments. * Troubleshooting IT issues over the phone or in-person. * Collaborate with the IT team to improve processes. * Support IT in other initiatives as needed. * Company-wide device rollouts and recycling initiatives. * Excellent time-management skills. * Ability to multi-task in a fast-paced environment. * Excellent communication skills. Education and Certifications: Required: High school diploma or equivalent. Preferred: Associate's degree is Information Technology or other related field. Experience: Required: 1-2 years successful professional administration with various responsibilities Preferred: 2+ years customer service, and IT administrative experience Functional / Technical Competency Requirements: Required: Intermediate-level ability in Microsoft Office software. Learn various other software programs or Web portals. High attention to detail, and accuracy. Customer service mindset. Analytical in thinking. Preferred: Advanced Microsoft Excel skills. CORE COMPETENCY REQUIREMENTS: * Strong customer service orientation. * Problem Solving / Analysis. * Ethical Conduct. * Time Management. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Good written, oral, and interpersonal communication skills. * Highly self-motivated and directed. * Keen attention to detail. * Team-oriented and skilled in working within a collaborative environment. ESSENTIAL FUNCTIONS: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance and talk or hear. The employee is occasionally required to lift up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Federal Labor Standards Act designation - Exempt/Non-Exempt Miller Pipeline retains the discretion to add to or change duties of this position at any time. This position description should not be considered all-inclusive.

The Helpdesk Support Agent II assumes a crucial role as a support specialist, dedicated to assisting end-users with their software and hardware queries and issues. Their responsibilities encompass recording and promptly responding to end-user support problems, including basic issues handled by the department. To foster proactive improvement in end-users' skills, the agent schedules and conducts one-on-one and group training sessions. They also diligently maintain precise and effective end-user training materials, encompassing both physical and web-based manuals and assistance tools. These resources cover Microsoft standard products and standard business software used throughout the organization. Adept at problem-solving, the Helpdesk Support Agent II tackles complex user issues efficiently. They liaise with the Administration and Department Head staff, providing updates on pending problems and any forthcoming changes related to desktop user applications. **Essential Job Functions:** * Act as support specialist for end-users by recording end-user support issues/questions and providing timely response for assistance with software and hardware questions/issues as well as all basic issues handled by the department. * Schedule and prepare one-on-one and group training to assist the proactive improvement of end-user's skills. * Maintain accurate and effective end-user training materials via paper and web-based manuals and assistance tools for both the Microsoft standard products as well as standard business software used through the organization. * Problem Solve complex user issues. Communicate with Administration and Department Head staff about pending problems and changes in desktop user applications. * Perform routine technical maintenance to hardware. * Repair and replace parts in computer hardware. * Train staff on computer use * Assist with the installation and maintenance of all voice and data communications at all locations. * Install workstations including both hardware and software. * Provide an accurate inventory recording of all equipment related to information technologies and all end-users. * Perform other duties as may be assigned by the supervisor. * Moderate technical leadership that is Support focused * Consistent high-ticket closure with minimal peer engagement and escalation returns **Knowledge, Skills, and Abilities:** * Ability to read and interpret documents such as computer manuals, software documentation manuals, safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence. * Ability to speak effectively before groups of residents or employees of the organization. * Ability to apply logic and understanding to carry out instructions furnished in written, oral or diagram form. * Ability to deal with problems involving several concrete variables, effectively use problem-solving techniques and effectively respond to crisis and other critical situations. * Ability to perform effectively in the face of changing job demands. * Ability to take necessary and appropriate action on one's own. * Ability to establish effective relationships via telephone and personal contacts. * Ability to follow direction and accept supervision * Effectively use all Microsoft Office products (current and most recent versions). * Extremely high level of direction on technical troubleshooting and processes **Experience and Education Qualifications:** * Bachelors of Science Degree or 4 years of equivalent IT experience * 3+ year of experience * 1 A+, Network+, Project+, etc. certificate preferred * Must be in good standing as a Helpdesk Support Agent II or equivalent to be considered * Effectively use all Microsoft Office products (current and most recent versions). **Supervisory Requirements:** None **Employment Requirements:** * Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check. * Completion of New Hire Orientation at the beginning of employment. * All training requirements including Relias at the beginning of employment and annually thereafter. * Current driver's license, acceptable driving record and current auto insurance. **Physical Requirements:** ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. **Position Perks & Benefits:** **Paid time off:** full-time employees receive an attractive time off package to balance your work and personal life **Employee benefits package:** full-time employees receive health, dental, vision, retirement, life, & more **Top-notch training:** initial, ongoing, comprehensive, and supportive **Career mobility:** advancement opportunities/promoting from within **Welcoming, warm, supportive:** a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness **Brightli is on a Mission:** A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace. We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Adult & Child Health is a Smoke and Tobacco Free Workplace.

JOB PURPOSE: The IT Support Specialist's role is to support Miller Pipeline employees by responding to phone, email or chat requests to resolve basic computer, mobile device, or access issues in a timely, accurate fashion and provide end-user assistance where required. They will be supporting the IT department with device activations, creating accounts, and coordinating device shipments. They must have great communication skills, attention to detail and be team oriented. ESSENTIAL RESPONSIBILITIES: + Build relationships and earn trust of the operations team. + Install and configure appropriate software applications according to specifications. + Administer on-site, IT Supported applications such as O365 licensing, VPN, PDF Viewer/Editors, etc. + Set up workstations with necessary peripheral devices (printers, scanners, etc.). + Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality. + Deploy, manage and optimize mobile connectivity footprint, including phones, mifi, tablets, etc. + Maintain and ensure security and privacy of networks and computer systems. + Provide orientation and guidance to users on how to operate new software and computer equipment. + Perform computer and server troubleshooting to diagnose and resolve problems. + Coordinate device and accessory shipments. + Troubleshooting IT issues over the phone or in-person. + Collaborate with the IT team to improve processes. + Support IT in other initiatives as needed. + Company-wide device rollouts and recycling initiatives. + Excellent time-management skills. + Ability to multi-task in a fast-paced environment. + Excellent communication skills. Education and Certifications: Required: High school diploma or equivalent. Preferred: Associate's degree is Information Technology or other related field. Experience: Required: 1-2 years successful professional administration with various responsibilities Preferred: 2+ years customer service, and IT administrative experience Functional / Technical Competency Requirements: Required: Intermediate-level ability in Microsoft Office software. Learn various other software programs or Web portals. High attention to detail, and accuracy. Customer service mindset. Analytical in thinking. Preferred: Advanced Microsoft Excel skills. CORE COMPETENCY REQUIREMENTS: + Strong customer service orientation. + Problem Solving / Analysis. + Ethical Conduct. + Time Management. + Ability to effectively prioritize and execute tasks in a high-pressure environment. + Good written, oral, and interpersonal communication skills. + Highly self-motivated and directed. + Keen attention to detail. + Team-oriented and skilled in working within a collaborative environment. ESSENTIAL FUNCTIONS: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance and talk or hear. The employee is occasionally required to lift up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Federal Labor Standards Act designation - Exempt/Non-Exempt Miller Pipeline retains the discretion to add to or change duties of this position at any time. This position description should not be considered all-inclusive.

Join our team! At Core Managed, we've built a team of experts with knowledge across multiple technology disciplines. We are a fast growing Managed Services Provider, but we are unique in that we love serving people and helping our clients use technology to grow their business. **Join Our Team!** Here's what you can expect from us: * A team that is truly fun to work with and dedicated to each other's success * A laid back atmosphere free of internal politics * On-the-job training in a variety of areas * A comfortable seat with your very own phone, laptop and desk * Medical, Dental and Vision Insurance * 18 days of PTO and 401K with 4% match **Technical Support Specialist** Greenwood, IN Full Time Entry Level Core Managed is looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical users and exceptional time management skills. Here you will be exposed to a wide range of advanced technologies and be able to work side by side with senior team members to increase your knowledge. Our clients are cutting edge, so even new staff have the opportunity to work with all the latest cloud and cybersecurity technologies. **What makes us cool:** * Fun team that is focused on everyone's success * Laid back atmosphere free of internal politics * Constantly learning new tech on the job * We offer a 401K, health benefits, competitive pay and vacation **The Position:** This position is for people who don't mind working hard and talking to people every day. We want you to develop relationships with our clients and staff. In some cases you'll be assigned to work at a client's location. We are on the same team working towards the same common goals. Big egos need not apply. Teamwork makes the dream work! **Need to Have:** * Focus and ability to avoid distractions * Persistence in problem solving * Humility to be able to ask for necessary help and support * Commitment to a high level of quality work * Ownership of assigned tasks * Being able to adapt quickly * Punctuality and a clean business appearance * Desire to help others * Ability to learn quickly * Time management skills * Ability to develop relationships with clients and internal staff * Follow process and identify possible improvements * Exemplary written and verbal communication skills **What we will do for you:** * Provide a work environment that is truly fun to be in * Give you an opportunity to work on the latest cutting-edge tech * Give you a path for promotion * Teach you about: + Servers + Networking + Firewalls (Fortinet | Fortigate) + Hyper-V + Microsoft 365 + Azure + Exchange + Active Directory + Cybersecurity **Requirements:** * Bachelor's degree preferred; associate degree required * Reliable vehicle * Pass a drug test and background check * Occasionally work evenings and weekends (IT never stops) **HR Stuff:** * Full medical benefits (1st Day) * Annual Bonus * 18 days of PTO * 401K with 4% match * Full-time * Salary 40-45k * In office position at Greenwood office **Company's website:**

GovCIO is currently hiring for a Help Desk Shift Supervisor (Evening 11am-8pm) to support our newly awarded customer contract. . This position will be located in Charleston, WV and will be a fully remote position within the United States. **Responsibilities** Resolves technical problems and answers queries by telephone or e-mail in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing guidelines and prescribed solutions. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. + Responsible for investigating and identifying computer hardware and software related problems. + Effectively communicates step-by-step solutions to end-users + May need to communicate with software and hardware specialists for solutions + Records solutions into database for other Help Desk professionals. + Redirects issues to appropriate resource if necessary + Must be knowledgeable of current technological issues and advancements. **Qualifications** Bachelor's with 2-5 years (or commensurate experience) Required Skills and Experience + Clearance Required: Must have an active HUD Public Trust **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $55,000.00 - USD $55,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************************************* **Location** _US-Remote_ **ID** _2024-5173_ **Category** _Information Technology_ **Position Type** _Full-Time_

See Yourself at Telix We are seeking a skilled and experienced IT Support Specialist to join our IT support team. As a Specialist, you will handle more complex technical issues escalated from the IT Support Technicians and provide in-depth troubleshooting and problem resolution for a variety of IT-related incidents. This role requires strong technical skills, excellent communication, and a customer-focused attitude. You will play a key role in ensuring the smooth operation of our IT services and contributing to a high level of user satisfaction. Key Accountabilities: * Respond to and resolve escalated service desk tickets from the IT Support Technicians, including hardware, software, network, and application issues. * Perform advanced troubleshooting and diagnostics to identify, analyze, and resolve technical problems. * Assist with the configuration, deployment, and support of desktop/laptop hardware, printers, mobile devices, and other IT equipment. * Provide support for Windows and Mac operating systems, Office 365, Active Directory, and other enterprise applications. * Manage user accounts, permissions, and access in various systems, including Active Directory and Office 365. * Collaborate with other IT teams (e.g., Network, Server, Application Support) to resolve complex issues and implement solutions. * Document all support activities, including problem resolution steps and technical details, in the service desk ticketing system. * Create and maintain knowledge base articles and documentation to improve the efficiency of the service desk. * Participate in the deployment and maintenance of software updates, patches, and antivirus/malware protection. * Assist in the planning and execution of IT projects, including hardware and software rollouts, migrations, and upgrades. * Provide guidance and mentoring to Technician support staff and assist with training initiatives. * Monitor IT systems and proactively identify potential issues, taking corrective action as needed. Education and Experience: * Associate's or bachelor's degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered. * 2-4 years of experience in an IT support or service desk role, with at least 1 year in a Level 2 capacity. * Strong technical skills and experience with Windows and Mac operating systems, Office 365, Active Directory, and common desktop applications. * Proficiency in troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices. * Knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi. * Experience with remote support tools and techniques. * Familiarity with IT service management frameworks, such as ITIL, and experience using ticketing systems like ServiceNow, Jira, or similar. * Excellent analytical and problem-solving skills, with a strong attention to detail. * Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. * Ability to work independently and collaboratively in a team environment. * Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Associate are a plus. Key Capabilities: * Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected * Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges * Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do * Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results * Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders * Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges * Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language * Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals * Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges * Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

Carter Express/Carter Logistics

Systems Support Specialist Indianapolis, IN: Onsite M-F We are seeking a highly organized and proactive Systems Support Specialist to join our clients team. The ideal candidate will be responsible for managing a large backlog of support tickets, categorizing them, and escalating urgent issues to the appropriate teams. This role is critical in ensuring efficient and effective resolution of system and application support tickets. Responsibilities Review and categorize incoming support tickets in a timely manner. Identify and escalate tickets requiring immediate action to relevant teams. Work with Help Desk, Application, System, and Desktop Support teams. Recognize and communicate trends in tickets to the relevant teams. Perform triage to determine the priority of issues based on severity and impact. Manage tickets for two live systems, ensuring high-volume ticket flow is handled efficiently. Qualifications Experience with IT support and troubleshooting from either professional or education experience. Strong organizational skills and the ability to work independently. Excellent communication skills, with a knack for clear and effective problem-solving. A go-getter attitude with a track record of following through on commitments. Preferred Skills Experience in Help Desk, Application Support, System Support, or Desktop Support preferred but not required. Experience with ticketing systems such as Jira and Zendesk is advantageous. Ability to recognize major IT issues and prioritize them for the team. Logistics Fully Onsite M-F (Indianapolis, IN) Standard work hours (8 AM - 5 PM) 6 Month Contract with end goal being conversion to full time Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.