Technical support specialist jobs in Bellevue, WA - 397 jobs

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This is a hybrid role based in Astound's Seattle SoDo, WA office. A Day in the Life of the Customer Success Technical Support Associate I: Collaborate with the CST team to define and achieve team objectives and key results (OKRs). Provide outstanding customer service and support to Astound customers within this specific product line. Effectively communicate and explain benefits of target products to best match customer needs. Take ownership of customer issues reported and see problems through to resolution. Answer inbound phone calls, respond to emails or other customer communication streams regarding products, sales and billing inquiries. Research, diagnose, document, troubleshoot and identify solutions to resolve customer issues. Resolves problems on the first contact, with a minimum of transfers, by consistently improving personal technical knowledge and understanding. Follow team defined procedures for proper escalation of unresolved issues to the appropriate internal resources. Provide prompt and accurate feedback to customers, team members, and leadership. Maintain a high degree of knowledge about products Astound provides in specific regions, working with customers to ensure the most applicable product is recommended to best serve their needs. Provide support during the enrollment process, process service changes and disconnects and provide trouble call assistance according to departmental policies and procedures. Conduct audits exercises as needed. Other duties as assigned. What You Bring to the Table: Minimum of 1 year in a customer service related environment, call center environment preferred. Telecommunication experience a plus. Strong interpersonal skills with the ability to relate to customers, peers, and management. Demonstrates a thorough knowledge of Wifi and data products and services. Ability to learn and retain new information and concepts quickly. Demonstrates ability to diagnose and solve problems. Exhibits the ability to follow directions and follow through on processes and procedures. Displays proven good judgment and proactive decision-making skills. Must possess the ability to adapt to change. Strong communication by telephone, written correspondence and in person. Must have the ability to stay focused and remain composed during peak periods & when dealing with challenging customers and situations. Must demonstrate excellent attendance & punctuality. Education and Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program * Benefits listed above are for regular full-time position Base Salary: The base salary range in Washington for this position is $18.00 - $23.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Our client is looking for a Desktop Support Technician who will troubleshoot hardware (laptops, PCs, peripherals) and software (Windows/Office) for end-users. Successful candidates will be expected to follow established documented processes, perform software and hardware break/fix. This includes disconnecting computing equipment and networking equipment during factory changes as well as helping customers via phone, in person and remotely. Occasional travel to different local sites. This position requires a heavy amount of walking (steel toed boots will be required and provided). This position is part of a team supporting our customer 24X7 with multiple shifts, responding to tasks associated to SLA/SLO (Service Level) agreements. *Manufacturing Support Services:* The client has a number of areas that require 24 hour x 7 day a week support, as well as some additional services that are beyond the base services in this statement of work; these requirements may vary by location due to the complexity of the facility, need for immediate response to service calls, and required support outside of standard hours of operation. This additional level of support is defined as, best effort (where SLA's/SLO's are not predefined) support provided by dedicated, on-site TEKsystems staff based upon workload at the time of the request and access to available parts. *Responsibilities:* o Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution. o Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request o Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software. o Perform thorough documentation of all service activities. o Meets all success-measuring benchmarks (customer services, SLO / SLA's, etc...) *Support will also consist of, but not limited to:* * Mobile Devices (Phones, Wearable, etc.) * Proactive Issue Identification and Resolution * Ad-hoc Activities * Line Moves * L1/Hot Hands for All Manufacturing/Factory Areas * IMACD (Install/Move/Add/Change/Deployment) Activities * Testing and Finalizing for Builds * Installation of patches and upgrades * Installation of customer approved software upon request * Provide support as needed for the following: Training Support, Cable/Lock Management, Cart Retrofit/Support, Audit/Inventory Management, Manufacturing Technician Orientation, Wireless Suitcase and Wireless Workgroup Bridge Deployment, Battery Runs, Security Compliance Support (e.g. Emergent & Monthly Patching, McAfee updates), General Maintenance (e.g. Vacuuming/Dusting out Computers, Disk Space & Profile Cleanup) **Excessive walking-inclement weather possibility **Steel toe shoes required **Valid Driver's License and own transportation needed *Skills* hardware, CompTIA A+, troubleshooting, customer service *Top Skills Details* hardware, CompTIA A+, troubleshooting, customer service *Additional Skills & Qualifications* Qualifications: o A+ Certification required (or equivalent hands on experience of 2 years full time, hardware maintenance), Net+ Certification recommended o Experience troubleshooting and repairing basic networking issues o Demonstrate good customer service skills o Ability to work independently and manage time to complete tasks o Possess a valid driver's license with reliable personal transportation to travel between supported sites o Advanced hands-on experience troubleshooting & repairing client hardware. o Possess strong communication skills; both verbal and written. o 3+ years of relevant experience or equivalent combination of education and work experience. o Some shifts may require one weekend day o Be able to lift 35 lbs. o Pass security and drug testing Candidates must be able to pass background check. Valid driver's license with reliable transportation is also required because there are 3 buildings in the Everett location; all ~0.5 miles away from each other. *Experience Level* Entry Level We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health and Dependent Care Spending Accounts (HAS & DCFSA) * Transportation benefits * Employee Assistance Program * Time off/Leave (PTO, Vacation, or Sick Leave) *Job Type & Location* This is a Contract position based out of Everett, WA. *Pay and Benefits*The pay range for this position is $20.77 - $20.77/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Everett,WA. *Application Deadline*This position is anticipated to close on Jan 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Role: As a Datalink Support Specialist, you'll serve as the first point of contact for technical and operational issues across a leading Flight Deck Service platform. You'll manage aircraft configuration, support onboarding, and collaborate with internal teams to ensure system efficiency. The role blends technical troubleshooting, customer-facing responsibilities, and internal coordination, ideal for someone seeking to deepen their avionics knowledge while supporting key aviation clients. The Company: A global provider of aviation connectivity solutions with over 25 years of industry experience. Operating across Aviation, Mobility, Maritime, and Government sectors, this innovative organisation leads in providing seamless cockpit communications and integrated avionics services. The team culture is collaborative, office-based, and committed to nurturing career growth. Benefits & Opportunities: Collaborate with aviation experts while working with cutting-edge technologies in a structured, mentoring-focused environment. Be the face of service for leading aviation clients, gaining industry-wide exposure and influence. Progress your career in a growing, stable company with internal promotion pathways and an attractive benefits package. To Be Successful, You'll Need: 2 - 6 years' experience in the aviation industry (FBO, aircraft management, avionics, or pilot). Strong understanding of aircraft operations and avionics troubleshooting. Experience in customer-facing or client support roles, ideally within commercial aviation. Interested in Learning More? Reach out to me at ********************** or call 07537 162615 for an initial discussion. Key Words: Datalink | Flight Deck Freedom | Avionics | Aircraft Operations | Aviation | Troubleshooting | Connectivity | Business Aviation | Aircraft Configuration | FBO | Customer Support | Ground Station | Airplane | Satellite | Technical Support | Seattle

Nintendo of America Inc. About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at . Team Summary: Within NOA's Inventory Operations & Applications department, this role provides specialized technical product and systems configuration management in support of Nintendo's finished goods and merchandise as well as repair and refurbishment programs. Primary job duty is creating part numbers or SKUs. DESCRIPTION OF DUTIES: * Collaborates with customers such as Engineers, Design, and Technical Services to define and develop product and part specifications. * Assesses impacts related to product changes and coordinates the change management planning and implementation efforts to address impacts. * Coordinates remediation of issues and gains stakeholder alignment to standards and guidelines; ensures requirements are met in a timely manner. * Initiates Agile system requests to update or create Engineering Specifications, Part Numbers, BOMs, and Oracle EBS system changes. * Controls changes to product structure throughout its lifecycle and effectively communicates changes to released documentation. * Leads Technical Services product configuration planning and change control implementation meetings and projects. * Develops part approval workflows and manages part requests and approval process flow; identifies and resolves process issues. * Serves as department liaison regarding technical product support with internal and external customers. * Tracks and reports key performance indicators and other metrics to drive improvements. SUMMARY OF REQUIREMENTS: * 3 to 5 years of related experience required. * Bachelor's degree in a related field, or equivalent combination of education and experience, technical degree or equivalent work experience. * Experience with PLM (Product Lifecycle Management) software (ex. SAP, Siemens, Autodesk, Oracle Agile) * Knowledge and understanding of the product life cycle * Experience with part configuration, process documentation, Bill of Materials (BOM) and/or creating SKUs or part numbers * Strong attention to detail Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role. This position is HYBRID in Redmond, WA, and not open to remote status at this time. This position includes a base salary range of $79,600 - $127,400 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information. #LI-Hybrid .

About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience. About the Role As a Frontline IT Support Specialist, you'll be the first point of contact in our helpdesk for hardware, software, and network issues. You'll resolve incoming support requests, collaborate across teams to improve repeatable workflows such as onboarding and device imaging, and share ideas that make everyday work smoother for everyone. This role is based in our Seattle office and requires five days per week on site. Relocation assistance is available. In this role, you will: * Provide frontline helpdesk support: Serve as the primary contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. * Improve support systems and processes: Work with cross-functional partners to identify opportunities for improvement, help create and maintain repeatable workflows, and contribute ideas during IT team meetings. * Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents. You might thrive in this role if you: * Bring strong technical expertise in mac OS (with working knowledge of Windows as a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products. * Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction. * Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement. * Show precision and attention to detail in your work, consistently delivering high-quality results. * Possess a customer-first mindset and the ability to clearly explain technical details to diverse audiences. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

The IT Support Specialistwill play a crucial role in ensuring the smooth operation of our IT infrastructure and providing daily technical support to our employees. This position supports the Sr. IT Manager and requires a hands-on approach to managing hardware, software. The IT Support Specialist will be based in our Seattle Washington office and will work closely with all departments to provide timely and effective IT support. This position requires travel to our Bellingham and Spokane offices (10-15%). About the Role In this position, youll work with a highly collaborative team to: Technical Support and Troubleshooting Provide first-line technical support to end-users for hardware, software, and diagnosing network issues. Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals. Assist in the installation, configuration, and maintenance of IT equipment and software applications. User Assistance and Training Respond to and address help desk requests in a timely manner, documenting issues and resolutions in the ticketing system. Provide user training on IT systems, software applications, and best practices. Develop and update user manuals and technical documentation. Own IT-related needs for new employees, including setting up workstations, leading an Intro to IT meeting, and coordinating the shipment of equipment for remote employees. Coordinate the return shipping of equipment for terminated employees. Troubleshoot Polycom conferencing equipment for all offices. System and Network Maintenance Assist in the monitoring of computer systems and networks to ensure optimal performance. Assist in the troubleshooting of network infrastructure, including routers, switches, and firewalls. Collaboration and Communication Work closely with the Sr. IT Manager on various projects and initiatives. Collaborate with other departments to understand and address their IT needs. Communicate effectively with team members and end-users. Provide a quick turnaround for all help desk requests. Security and Compliance Assist in implementing IT security policies and procedures. Reporting any vulnerabilities or breaches. Report any breach in compliance. About You Were looking for someone with: 1+ years of experience Associates degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Proficiency in Windows operating systems, Microsoft Office Suite, and common IT applications. Strong understanding of computer hardware, software, and network systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. A+ certification preferred Technical Proficiency: Strong technical knowledge and the ability to troubleshoot and resolve IT issues efficiently. Customer Service: Ability to provide excellent customer service and support to end-users. Communication: Effective communication skills to explain technical concepts to non-technical users. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Team Collaboration: Ability to work collaboratively with IT team members and other departments. This is a predominately desk job with the option of sitting or standing. Ability and willingness to travel to site visits and local branch offices for occasional meetings. Flexible work schedule. Location This is an onsite position primarily based in our Seattle office. For the first few months, training will take place at our Bellevue office. About Osborn Osborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. The power of these public projects surrounds our daily lives, from the sidewalks we stroll to visit our neighborhood park, to the confidence in knowing our homes are safe from flooding when heavy rain comes. Our team develops strong foundations of trust with cities, counties, and agencies to achieve more resilient and more sustainable communities. We have grown strategically over the last 20 years from a firm of one to a team of more than 100 motivated, hard-working, and creative individuals. Working for Osborn provides you the chance to learn new skills, follow your passions, and have fun along the way! What We Offer We provide a comprehensive benefits package that promotes employee health, performance, success, and ownership. (Stated benefits are for full-time regular positions. Temporary and part-time roles are eligible for limited benefits.) Competitive pay, medical and dental insurance, a 401K plan with matching, PTO/holiday pay, health and fitness stipend, commute support, and profit sharing. A collaborative and fun environment with idea-sharing, learning, and curiosity. Training and mentoring. Opportunities for growth within the company. The expected compensation range for this position for employees based in the Bellevue/Seattle area is $55,000-$70,000 annually and is dependent upon skills, experience, education and geographical location. What We Value Our new team member will be someone who aligns with our core values of Professionalism & Responsibility, Collaboration & Creativity, Health & Well-Being, Laughter & Fun, Relationships & Respect, Growth & Exploration. Our Diversity and Inclusion Osborn is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. If you are an individual with a disability and need assistance completing the online application, please call ************. Please leave a message and a member of our People Operations team will return your call within three business days. Alternatively, an email may be sent *************************. Applicant Accommodation should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job. Osborn participates in the Electronic Employment Eligibility Verification Program.

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.

Charlie's Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce. What we offer: An amazing company culture! Medical/Dental/Vision on the first of the month following hire. ESOP (Profit Sharing) and 401(k). Paid vacations, paid holidays. Pre-tax commuter benefits, and onsite parking. Coverage under State Sick Leave. 100% Prepaid College Tuition for employees and their dependents. Employee assistance program (EAP). Additional Compensation Details: $25- $30/hour Potential 90-day performance-based raise Yearly review with possibility of increase based on performance and tenure Job Description The Role We are looking for a skilled person to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly. Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution. Essential Responsibilities Include, but Are Not Limited To: Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat Provide advanced troubleshooting and technical support for hardware, software, and network-related issues Perform remote and physical troubleshooting through diagnostic techniques and by asking pertinent questions Determine the best solutions based on the issue Walk the internal customer through the problem-solving process while practicing patience and courtesy Assist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communication Escalate any unresolved issues to the correct team member as necessary Provide accurate information on IT products or services as requested or refer the request to the proper team member Record events and problems and their resolution in logs Escalate reoccurring issues found based on the incident logs to the correct team member Follow-up and update internal customer with the status of their request if needed Pass on any feedback or suggestions by internal customers to the appropriate team member or manager Identify and suggest possible improvements on procedures and processes Manage Help Desk tickets in a timely and courteous manner Perform follow-up customer service to ensure issues are fully resolved Ability to lift and move computer equipment up to 50 lbs Will require on-call support and occasional after-hours work to resolve critical issues Qualifications Required Skills and Experience Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience Working knowledge of Office 365 products and how to resolve issues Good understanding of computer systems, mobile devices and Windows OS Experience with hardware installs Ability to diagnose and resolve basic to high level technical issues Excellent communication skills, both written and verbal A high level of emotional intelligence Stellar customer service skills Detail oriented with the ability to make detailed notes on tickets Highly organized with the ability to prioritize A high level of phone etiquette CompTIA A+, Network+, or equivalent certifications are preferred Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN and Active Directory Preferred Skills and Experience Experience as a help desk technician or other customer support role within an IT department Experience working with a ticketing system (e.g., ServiceDesk, ServiceNow, Jira) IBM iSeries (AS400) experience Additional Information All your information will be kept confidential according to EEO guidelines. This is a safety-sensitive position. This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. We do not provide H1-B sponsorships at this time. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state . For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com) Charlie's Produce is an Equal Opportunity Employer Visit our Employment Page for more details or to view our privacy center: **************************************** Recruiters - DO NOT CONTACT!

VALLEY MEDICAL CENTER The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Technical Support Specialist II (Desktop Support) ROLE: Desktop Support DEPARTMENT: Information Technology, Technical Services. WORK HOURS: As required to fulfill responsibilities. REPORTS TO: Manager/Supervisor, Technical Services PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: Requires the ability to move PC's and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * High Level independent and team PC troubleshooting skills. Able to troubleshoot complicated, integrated systems. * Detailed documentation and organization skills. * Ability to mentor and assist onboarding new staff. * Keeps CIO/Manager/Supervisor informed of any major system problems. * Prepares for new and changed systems and operating environment by completing training programs as required. * Understands current and emerging technologies and health care trends. * Reports all compromises of security or information to Manager /Supervisor immediately. * Completes assigned tasks within designated time frames. * Operates equipment following established procedures. * Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems insuring prompt resolution. * Provides after-hours support according to posted on-call schedule. * Documents all problems and their resolution according to department procedure. Updates, creates, assigns, follows-up, and closes open trouble tickets as needed. * Answers, logs, and follows up on all tickets assigned to Desktop Support queue. * Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes. TASK LIST: * Escalates technical trouble calls to technical support staff or appropriate resource. * Track equipment for RMA and work orders. * Maintains a trouble call clearance rate in accordance with departmental standards. * Maintain/update customer and equipment database records as well as tracks user problems for trends. * Maintains supplies as needed for production. Date Created: Revised: 7/19, 6/23 Grade: NC06 FLSA: E Cost Center: 8552 Job Qualifications: PREREQUISITES: * Minimum two (2) years of technical school or similar experience may replace schooling, required. * Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must. * Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required. * Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system. * Minimum two (2) years' experience with the installation or management of Windows 2K Networks. * Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus). * Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required. * Experience with VDI, Citrix, and other virtual desktop technologies. QUALIFICATIONS: * Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills. * Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications. * Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment * Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. * Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. * Demonstrated ability to understand and follow detailed instructions. * Demonstrated continued professional development. * Experience working with project management methodologies and acting as a project resource.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Dynamic Computing is looking for an IT Project Technician! Dynamic Computing is a leading Managed IT Service Provider to small companies located in the Puget Sound region and beyond. We're a small but growing company that is focused on being the premier Managed IT Service Provider in the Seattle area. We're looking forward to adding a great new member to our team. Thanks in advance for your consideration. Remote First: Dynamic Computing has adopted a remote first approach. We believe this to be a strategic advantage and continue to innovate on new ways technology can improve how we do business and help our clients. The IT project technician position will be primarily “in person” due to the nature of the position but have some flexibility options for remote work as schedule and workload permits. What kind of person are we looking for? Cutting Edge - As an IT service provider, we're focused on delivering the latest and greatest to our clients, while keeping their business objectives in the front of our minds. That means that we need you to learn all about new technologies, tools, and trends to keep our team and clients current. Thirsty for Knowledge - Our clients have questions, and it's important that we give them great answers! We want you to be the Wikipedia of all things technology (complete with excellent peer review abilities to help your teammates grow their knowledge). Customer Service Oriented - There will be a good amount of time spent both onsite in front of the client and over the phone troubleshooting issues remotely. You'll need to conduct yourself with professionalism and a flare that will keep the client requesting you to help them. Network Infantry - At times, we'll be dropping you into an undocumented environment of hidden switches, ancient routers, and rogue access points with no weapons or maps to guide you. We need you to make sense of it all, document the details and get the rest of the team the information needed to support the site. Project Whisperer - Completing projects and tasks comprehensively, under budget, and with great communication is your bread and butter. Clients love to keep efficient timelines and it excites you to be able to help from start to finish. Checklist Master - 60% success rates just aren't going to cut it. You'll have a lot to keep track of, and getting the details organized, accurate, and consistently executed upon is critical. This job will need someone who enjoys managing lots of little things while focusing on preventing bigger problems. Process and Preparation Ninja - You want things to go as planned, especially when you're in front of the customer. This requires more than just showing up with a box of new equipment. You've learned to think through the work you've been asked to do and find the pitfalls ahead of time. You're consistently evaluating the process, updating the steps and looking for ways to add value and cut out wasted time. Calm, Cool, and Collected - You've got it - no matter what “it” is! Your ability to keep your client service and communication skills polished when challenging situations arise will be key to ensuring ongoing client satisfaction. So what will I be doing every day? Below is a list of the day-to-day areas of responsibility. You won't be responsible for all of them right from the outset - you'll be working with other members of our team and your responsibility will increase over time. Independent Project Delivery- A project will be anything with a predefined scope, quote and budget. A large portion of this position is completing routine projects for our clients, including computer replacements, network equipment upgrades and new location setups. You'll work with the IT Project Manager or another senior project team member to become an expert at preparing, coordinating, and delivering on these projects and will continually improve our standards and best practices along the way. Collaborative Project Work- Larger more complex projects include office moves, new client onboarding/audits, infrastructure overhauls, server migrations, large scale expansions, and cloud/3 rd party software integrations. You'll act as a supporting resource for onsite and remote work on larger projects to help deliver them on time, under budget and with high customer satisfaction. You'll be tasked with equipment prep, user support, onsite assistance Onsite Assistance and Coverage - We can do a lot remotely, but we still need to be ready to drive to a customer site when necessary. As one of our hybrid workers, you'll be tasked with onsite coverage outside of your own project work if other resources are not available. You may also be asked to assist remotely for any sites or customers you have unique knowledge based on recent work. Customer/Client Service - This position is highly interactive with our clients and requires a positive and friendly attitude. You'll be responsible for dealing with all different types of people and businesses with varying knowledge levels and decision-making abilities regarding technology. Documentation - We all know that our own internal filing systems make sense. To us. But unfortunately, they make no sense to anyone else. Which is why we have a wonderful, amazing, peer-reviewed, and internally created knowledge base! It's your job to create, edit, add, subtract, replace, and improve it every single day. That way when the next guy or gal has the same issue, they've got your best and brightest ideas on how to fix it all teed up and ready to go. Continuing Education - We plan on making you learn. About a lot of stuff. All the time. Even when you don't want to. And you're going to have to get certified on it. And we'll pay you for doing it. It's a wonderful thing for someone who's looking to grow, and we won't settle for anything less than your best and brightest. What are the requirements for this position? Here is a list of our “must-haves” for the IT Project Manager: Possesses a high level of integrity / honesty - In a small company, each team member relies on their team to complete their job effectively. Mistakes will always be made and are part of how we all grow. It's very important to us to ensure that those mistakes are recognized, admitted, and resolved as quickly as possible when they occur. We don't expect perfection but do expect honesty 100% of the time. Knowledgeable - We are looking for someone that can hit the ground running and make an immediate impact to our project team's delivery. This requires some decent aptitude and experience working with technology, networking, and end user support. We will provide training and will make sure you have the support you need to succeed, but to be successful you'll need a strong foundation of technical knowledge. Hard Working - We're a company that's growing, changing, and pushing the envelope every single day. We're going to expect you to work hard and focus on moving yourself forward. It'll be worth it. We promise. Helpful - Always willing to assist others in a positive manner. We're a team. We want you to be an integral part of it. Which means we need you to help us, and we'll help you, and we'll all do it with smiles on our faces (at least most of the time). Organized and Detailed - You're on a video call, your phone is ringing, you're taking notes and people are asking questions on instant message, not to mention you have an onsite starting in two hours with computers in the lab you still need to finish setting up. You also have multiple tickets and plethora of research browser tabs open on your screen. You'll need to be able to stay organized and funnel everything into the appropriate tickets, time entries, notes, and updated knowledge base articles, making not forgetting any steps. 3 years of applicable IT experience - preferably working for an MSP/IT Service Provider primarily handling customer facing tickets, projects, or escalations. Experience administering firewalls, networking equipment and wireless systems MCP, A+, and Network+ Certifications or equivalent for computer hardware troubleshooting, networking, and for the latest Windows desktop operating systems. Educated - There are a few pre-requisites for a job at Dynamic Computing. One is that you got an education that will help support your career path. For this position, it means at least an AA or Technical degree in something that's at least kind of computer or IT related. If you've got a bachelor's degree, that's even better (unless it's in General Studies). Heck, we'll even take a master's degree (although we might not be able to afford you). If you've got a PhD, then we definitely can't afford you. Sorry. What do I get for all my hard work? Good question! Here's the scoop on this position: Money - The compensation for this position is market competitive and will be dependent upon experience and expertise but we anticipate a base salary between 55-75k. After a few months, you'll be eligible for our bonus program, which gives you the opportunity to earn an additional 10% of your salary each quarter. Time - We'd like 40 hours/week from you. It might be 45 some weeks, but hopefully not too often. We'll try our best not to have it hit 50. And you'll keep a roughly business hours schedule (We're open M-F 7:30am - 6:00pm. Typical start time is 8:30 am with some flexibility). Medical - We pay 100% of your medical insurance! (We're not kidding). We'll also contribute to your HSA account, and we'd encourage you to do the same (not to mention that you get a tax break for doing so). Disability - We also ensure all employees have both a short-term and long-term disability plan in place to make sure that you continue to receive income if you get hurt and are unable to work. Retirement - We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary. Paid holidays - You'll get paid for 9 holidays without even showing up to work! You'll get to pick either MLK or President's Day, choice of 4 th of July or Juneteenth, plus Memorial Day, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year's Day. Additional PTO - You'll get about 16 additional paid personal days off per year that you can use if you're sick or for vacation. Transportation Subsidy -You'll get an ORCA card or parking subsidy depending on how often you are projected to be in the office. The ORCA card entitles you to free transit on the bus, train, light rail and more that you can use to commute. How do I apply? Please submit your resume and cover letter through the job board. You can also see all of the positions currently available on our website. No phone calls or recruiters please. If you're serious about this job, please tell us "why" you're the person we're looking for. We're looking forward to learning more about you! Please be advised that a background check will be required for well qualified candidates during the hiring process as well as on a recurring basis if selected. Thanks for taking the time to read our novel of a job posting. We hope you are as excited about this opportunity as we are!

Solutions Resource is an IT service provider based in Bellevue, WA. The staffing branch of the company sources IT professionals and connects them with Contract or Full-time opportunities at Organizations (Corporation/Gov Agency) in the state of WA. Job Description We are now seeking candidates in one or more of the following fields: Java Developer JavaScript Developer Business/BI Analyst SDET / Tester Technical Project Manager Full-Stack Web Developer UI/UX Designer Visual Designer C# Developer .NET Developer Please submit your resume and we will keep you posted if we have any available position that matches your background and interest. Qualifications Currently in the state of WA Have working experiences in the field of interest Please make sure you list all the technical skills/languages that you are familiar with Contact information must be found on the resume Additional Information Contract/Full-time

Your New Company! At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences. We are better together and together We Are Altasciences. About the Role The IT Technician I is responsible for providing first level support to Altasciences' users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technician I responds to and tracks user requests and solutions via an automated Helpdesk System. What You'll Do Here The computer technician provides accurate and creative solutions to user problems; Enhance and develop quality support methods and communication skills through coaching feedback; Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction; Research, resolve, and respond to questions received via phone calls, emails in a timely manner; Participate in team projects that enhance the quality or efficiency of Helpdesk support; Through the Helpdesk system, log calls and document the issue, the communication and the solution of the incident; To identify recurrent problems, and help users to resolve them; To troubleshooting problems encountered by staff members, user account, email and user profiles creation / management; To prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system; To suggest improvements and upgrades to hardware and software; To write training manuals and or train user in the proper use of hardware and software; What You'll Need to Succeed Ideally a College degree in an IT-related program. Pertinent experience may be considered in lieu. Demonstrated technical skills, with the ability to learn new equipment and procedures quickly. Excellent customer service skills. Excellent organizational and time-management skills. Excellent diagnostic and problem-solving skills. Ability to effectively prioritize tasks. Able to work independently under tight deadlines and as part of a team Software and technology: Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 7, 10, 11 Basic to Intermediate knowledge of Cisco phone systems Basic to Intermediate knowledge of Office 365 administration Basic to Intermediate knowledge in PC, laptop and portable hardware troubleshooting; Basic to Intermediate knowledge in printers, protocols DHCP, DNS, TCP/IP, Active Directory, Terminal Services, Workspace ONE Mobile Device Management, Windows Deployment Services WDS, Antivirus software; Basic to intermediate knowledge in mobile smartphones, iPhone, Android, Blackberry; Basic knowledge in VPN, Windows Server. What We Offer The hourly range estimated for this position is $22.17 - $31.03. Please note they vary within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data. Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work. Altasciences' Benefits Package Includes Health/Dental/Vision Insurance Plans 401(k)/RRSP with Employer Match Paid Vacation and Holidays Paid Sick and Bereavement Leave Employee Assistance & Telehealth Programs Altasciences' Incentive Programs Include Training & Development Programs Employee Referral Bonus Program #LI-AN1 MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!

Job DescriptionDescription: The IT Help Desk Specialist will provide Level 1 and 2 hardware and software support for the organization. duties to include answering, logging, and tracking helpdesk calls, documenting tickets, and escalating issues appropriately, diagnosis and repair of hardware and software problems for desktops/laptops and network devices, as well as support for wireless and desktop telecommunications equipment. Requirements: Operational Provide timely and effective support to users' inquiries and technical issues through various communication channels (e.g., phone, email, ticketing system) Troubleshoot and resolve technical problems: Diagnose and resolve hardware, software, and network-related issues. Accurately log and document all helpdesk interactions, including issue details, troubleshooting steps taken, and resolutions provided. Identify and escalate issues that require additional expertise or resources to the appropriate technical teams or higher-level support personnel, ensuring timely resolution and customer satisfaction. Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues, resolutions, and best practices for future reference and self-service support. Configure and deploy wireless and desktop phone equipment. Also, handle the configuration and maintenance of voice mailbox systems and telecom-related reporting. Assist in ongoing system audits to evaluate the utility and efficiency of the system's resources and communication components, and their effectiveness in meeting business goals and strategies. Perform other duties and tasks assigned. Background & Qualifications Formal Education & Certification Associate's degree in computer science preferred or related field and 3-4 years related training and/or experience. Knowledge of network wiring and cabling standards, use of network switches and hubs. Knowledge of relational databases. A+, MCP or MCSE Certification preferred. Microsoft Business Solutions Dynamics GP experience preferred. Telephony experience a plus Knowledge & Experience Exceptional knowledge of computer hardware, including [desktops, laptops, servers, mobile devices, network appliances, phones, and tablets] Deep-seated experience with desktop and server operating systems, including [Windows 10/11, Windows Server 2016/2019, Mac OS] Extensive application support experience with [MS Active Directory, MS Office 365, Group Policies, SentinelOne, AuthPoint] and knowledge of programming languages, including [scripting PowerShell, or command line] Working knowledge of a range of diagnostic utilities, including [ConnectWise, Dell Diagnostics, Performance Monitor, Windows Event Viewer, Disk Utilities, Imaging Tools] Demonstrated progressive experience in the management of a technical support team. Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. Personal Attributes Must demonstrate passion and enthusiasm for computers and people; motivate and empower others to achieve Company goals. Outstanding Customer Service and communication skills, with a team-oriented philosophy. Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines. Exhibit strong problem-solving skills, taking ownership of assigned tasks and demonstrating resourcefulness in finding resolutions. Ability to understand issues and make systematic and rational judgments based on relevant information. Demonstrate the ability to think critically and creatively to find innovative solutions. Proactively research and explore alternative approaches to resolve complex technical issues. Self-motivated, and able to work effectively with minimal supervision. Should enjoy a fast-paced, deadline, and goal driven environment. Experience in supporting a diverse range of users with a variety of technical skills. Capable of lifting/carrying 50 lbs. and occasionally up to 75 lbs.; moderate physical activity.

This position requires the applicant to be on-site in Bremerton, WA and live within commuting distance. Provide helpdesk and end-user computing support, both hardware and software, for Government Client during day shift operations (0700 - 1530). Assist end-users to use Information Technologies resources efficiently and effectively by providing them with expert assistance, guidance, and training. ITSC Troubleshooting/Support Provide tier-1 and tier-2 IT support for incoming communications from PSNS & IMF users (calls, emails, voicemail, and tickets). Helpdesk technician will be the initial customer point of contact to log and resolve end-user problems. Provide quality desktop support to end users, including support for hardware, printing, applications, and training in a networked environment with minimum end user interruption. Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support. Provide help desk support for troubleshooting workstations, networks, software applications, telephony, printer and other technologies for customers, responding in a timely manner. Troubleshoot issues that arise with the desktop environment and develop solutions or workarounds to those issues. Identify, troubleshoot, research, support and resolve customer IT issues. Escalate issues to appropriate technical personnel when necessary. Assure that all support issues are handled quickly, completely and are fully documented. Maintain the integrity of the desktop computers through upgrades, support, and new technology Maintain accurate records of all support requests. Assist with troubleshooting network issues as needed Processes & Procedures Assist in the development/updating of procedures and policies that define acceptable and effective use of the desktop environment. Perform end-user and technical training in supported applications Assist in the development of desktop security measures that provide automated compliance with Government Client policies. Suggest process improvements through the proper chain of command. Client & Government Interface Be the primary interface to the Government Client user community from within the IT organization. Respond to all desktop support, deployment, and user education requests in a professional and timely fashion. Contractor is not excluded from providing labor in support of other Task Areas as required, if it is deemed to be in the best interests of the Program. Must perform other duties as assigned at the discretion of management on a temporary or extended basis Education High School Diploma/GED Associate degree in an IT related field is desired Experience A minimum of two (2) years of IT Support/Help Desk experience is desired. A minimum of two (2) years of Customer Service experience is desired. Minimum two (2) years of experience with all Microsoft Windows operating systems is required. A minimum of two (2) years of experience with Microsoft products (MS Office Suite) is required. Experience working on the NMCI network is desired License, Cert or Registration CompTIA Certification required: A+, Network +, Security +, or higher. Cyber Security Workforce eligibility must be maintained through training/CEU's of 20 hours annually. The ability to obtain and maintain Secret security clearance Special knowledge, skills, & abilities Experience using a web-based IT Service Management ticketing system. Strong incident and problem management skills including identification and escalation of system issues. Experience troubleshooting IT problems and issues identified by customers and implement corrective actions quickly. Excellent verbal and written communication skills. Ability to work independently as well as collaboratively. Strong customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. SKT, Inc. is an EEO/Veteran/Disabled employer. For a general description of benefits, please visit: **************************************

Life at PE: Perkins Eastman is a global design firm with expertise that covers all aspects of the built environment. With studios in 25 locations worldwide, we design for people to enhance human experience and leave a lasting and positive impact on peoples lives and the world we inhabit. We are an integrated firm in which our professional roster consists of architects, interior designers, planners, urban designers, landscape architects, graphic designers, construction specification writers, construction economists, environmental analysts, resiliency experts, traffic and transportation engineers, and several other professional disciplines. The Opportunity: IT Client Service Specialist Intern is a customer-service focused role. successful candidate will help to directly support the above location, while providing remote support for staff in all other locations. Collaboration with team members in IT Support, Systems, Applications and Network groups will provide opportunities to participate in technology project design and implementation firm wide. This position reports to the IT Services Manager. This role requires adherence to and communication of standard IT policies, procedures, and best practices pertinent to IT Support operations. The goal is to deliver exceptional desktop services and customer support. Primary Responsibilities: * Support the IT team in maintaining hardware, software, and other systems * Assist with troubleshooting issues and provide technical support * Organize and maintain IT resources * Basic problem-solving including use of remote management systems. * Professional-level verbal and written communication including communicating effectively with audiences of varying levels of technical understanding. * Ability and desire to capture, produce and maintain accurate technical documentation. * Excellent interpersonal, team-oriented skills. Reliable and responsible. * Committed to enforcing all IT policies, including support of system procedures. * Must be innovative and take initiative. Strong attention to detail and accuracy. * Desire to identify and drive resolution of systemic technical issues: identify and develop opportunities for improvement. Education: Computer Science, Information Technology, or Management Information Systems major Desired Technical Skills: * Background supporting both Windows and Apple personal computing environments. * Basic support with Server/Workstation (Windows Server 2016/R2, Windows 10/11). * Familiar with Java, .NET, JavaScript or HTML/DHTML and Microsoft Office Suite is a plus * Strong verbal and written communication * Excellent analytical and problem-solving skills * Ability to work well in teams * Strong work ethic and attention to detail * Mobile Technology (smartphones, laptops, tablet/iPad, etc.) * Telephony (Desktop & Conference Room Analog, Digital, VoIP systems and solutions) * Business Applications (MS Office, Adobe Creative Suite, etc.) * AEC Applications (AutoCAD, Revit, 3ds Max, Rhino, Sketchup, Newforma, etc.) a plus * Scripting and Basic Web Development is a plus Physical Requirements/Work Environment: * Normal office environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching. * Ability to perform consistent daily work on a computer. * Travel is not typically required but may be necessary in support of regional or site-based offices * Must be accessible by mobile phone during and outside of business hours for occasional support emergencies. * Must be willing and able to respond quickly to emergency support situations. Occasional weekend or off-hours work may be required. Benefits: * Gain hands-on experience in an IT position * Shadowing and training experiences with knowledgeable professionals * Opportunity to attend networking events and company meetings * Flexible schedule for students * Compensation available Location: Seattle-Vancouver Salary range: $20 to $22 per hour Hours: up to 21 hours a week (3 days a week, 7 hours a day) Perkins Eastman is an affirmative action, equal opportunity employer and a participant in the U.S. Federal E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position will be based in Astound's Seattle SoDo,WA office. A Day in the Life of the Technical Solutions Specialist: Operational & Support Functions Create and manage repair tickets with detailed notations and follow-through. Support and update records of network outages, escalations, and field operation activities. Monitor, review, and triage outage alerts, gathering intel and escalating appropriately. Work directly with field operations on service turn-ups, ensuring accurate documentation and tracking. Perform QA testing, lab testing, and network analysis to optimize performance and identify opportunities for improvement. Manage wireless network creation, supported device testing, and feature rollouts. Conducting Root Cause analysis to identify recurring incidents, and Collaborate with teams to create remediation processes. Process & Documentation Develop, implement, and maintain Standard Operating Procedures (SOPs) across technical and operational workflows. Manage and update internal knowledge base and wikis, ensuring content is accurate and accessible. Partner with Learning and Development on the creation of guides, documentation, and training materials for both technical and non-technical audiences. Support the Customer Success Manager and broader leadership with technical insights and project deliverables. Manage conversation/project documentation, deployment checklists, and operational reviews. Collaboration & Outreach Partner with onboarding managers, leasing staff, and regional leadership for smooth market activations. Conduct regional status calls, market visits, and in-person or remote support for deployments. (includes occasional travel to all operational markets) Partner with Learning and Development on the delivery of technical training to managers, DSR's, support teams, and stakeholders. Support customer outreach, contact tracking, and portfolio management across assigned regions. Collaborate with management on product matching and operationalizing SOP-driven solutions. Systems & Product Management Absorb and manage various vendor specific NMS systems and other AP (Access Point) management platforms to improve performance, and monitor for system issues. Oversee daily data reports, address collisions, and make related CRM or NMS adjustments. Contribute to IT outreach initiatives and technical enablement projects. Partner with Marketing to create web and print materials for technical communications and customer-facing content. In office work required. Other duties as assigned. What You Bring to the Table: Minimum 3 years of direct NMS (Network Management Systems) experience with Ruckus and Ubiquity. Minimum 3 years of technical support or technical sales experience in networking/ISP or related industry. Proven success in SOP creation, documentation, and technical training. Hands-on experience with SSID configuration, AP management, and troubleshooting. Strong knowledge of networking technologies and deployment best practices. Excellent written and verbal communication skills, with ability to create technical documentation and guides. Skilled in project management, triage, and cross-functional collaboration. Ability to analyze, optimize, and operationalize network processes. Comfortable working in fast-paced, multi-market environments with frequent context switching. Occasional travel may be required for regional market visits (in-person support and deployment). Occasional after hours and holidays work required. Collaborates closely with operations, and IT leadership. Education and Certifications: High School Diploma or equivalent. CCNA or other vendor equivalent networking certifications preferred. Vendor-specific certifications include Cisco, Juniper, Ruckus, Ubiquity, Cambium or Aruba. We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program * Benefits listed above are for regular full-time position Base Salary: The base salary range in Washington for this position is $28.00 - $34.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Diverse Workforce / EEO: Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Our client is looking for a PC Support Technician who will work in a factory environment and troubleshoot hardware (laptops, PCs, peripherals) and software (Windows/Office) for end-users. Successful candidates will be expected to follow established documented processes, perform software and hardware break/fix. This includes disconnecting computing equipment and networking equipment during factory changes as well as helping customers via phone, in person and remotely. Occasional travel to different local sites. Position requires a heavy amount of walking in Factory areas (steel toed boots will be required and provided). This position is part of a team supporting our customer 24X7 with multiple shifts, responding to tasks associated to SLA/SLO (Service Level) agreements. *Responsibilities* o Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution. o Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request o Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software. o Perform thorough documentation of all service activities. o Meets all success-measuring benchmarks (customer services, SLO / SLA's, etc...) *Qualifications* o A+ Certification required (or equivalent hands on experience of 2 years full time, hardware maintenance), Net+ Certification recommended o Experience troubleshooting and repairing basic networking issues o Demonstrate good customer service skills o Ability to work independently and manage time to complete tasks o Possess a valid driver's license with reliable personal transportation to travel between supported sites o Advanced hands-on experience troubleshooting & repairing client hardware. o Possess strong communication skills; both verbal and written. o 3+ years of relevant experience or equivalent combination of education and work experience. o Some shifts may require one weekend day o Be able to lift 35 lbs. o Pass security and drug testing *Skills* hardware/software, Troubleshooting, Customer service *Top Skills Details* hardware/software, troubleshooting customer service *Additional Skills & Qualifications* Candidates must be able to pass background check. Valid driver's license with reliable transportation is also required because there are 3 buildings in the Everett location; all ~0.5 miles away from each other. *Experience Level* Entry Level *Job Type & Location*This is a Contract position based out of Everett, WA. *Pay and Benefits*The pay range for this position is $20.77 - $20.77/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Everett,WA. *Application Deadline*This position is anticipated to close on Jan 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military