Technical support specialist jobs in Bethlehem, PA - 146 jobs
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Support Technician - Tier 1
Dover Corporation 4.1
Technical support specialist job in Bethlehem, PA
Innovative Controls Systems (ICS) is part of OPW VWS, a leader in the Vehicle Wash Manufacturing industry. ICS brings expertise and industry leadership in POS MGT Systems, Payment Terminals, Car Wash Controllers, Accessories, and other Car Wash Equipment. For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW's 125 years of providing industry-leading solutions, visit our website at ******************
Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available atdovercorporation.com.
Innovative Control Systems (ICS) is the global leader in the manufacturing, installation, and support of car wash technology and equipment. ICS has grown steadily and is well positioned within the rapidly expanding car wash industry. We offer competitive pay, onsite cafeteria & gym, excellent benefits (401K matching, paid holidays, paid time off, paid parental leave, company-provided short-term and long-term disability insurances) as well as a path to personal growth and advancement.
SUMMARY:
The main focus of the position is to provide first level technicalsupport to users of Innovative Control Systems' products and services. Trouble shooting and resolving problems via telephone, remote desktop tools and other supported resources utilizing the ITIL Standards of problem resolution. Adhere to ICS measures and protocols during the call flow process. Furthermore, this position will provide customer training and counseling on best practices to maximize the ICS systems.
Additional tasks include problem solving, presenting technical information, software maintenance, software testing, hardware maintenance, hardware testing, network testing.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Maintain a professional and positive demeanor while in the call center or away on company business.
Good communication skills.
Contributes to support team effort by accomplishing related results as needed.
Identifies problem and course of action within time limit set by call priority.
Notifies Floor Manager if COA hasn't been achieved within allowable time limit.
Follows schedule set forth by management.
Available to work weekends and holidays on a rotating schedule.
Available to work overtime as call volume demands.
Ability to travel over night when called upon.
Ability to train others.
All miscellaneous duties delegated by Support Management.
COMPETENCIES:
Behavior - Maintains a positive work atmosphere by behaving appropriately.
Technical Skills - Identifies and resolves problems in a timely qualified manner. Strives to build knowledge base. Shares expertise with others.
Troubleshooting Skills - Ability to identify root causes and problem resolution by identifying the problem, identifying the causes, identifying the solution.
Customer Service - Empathizes with the client's problem, and conveys a helpful attitude in all interactions. Demonstrated ability to handle direct customer interaction professionally.
Oral/Written Communication - Speaks/Writes effectively in all situations.
Teamwork - Contributes to a positive team environment.
Diversity/Ethics - Treats all people with respect. Follows chain of command outlined by management.
Motivation - Demonstrates persistance and overcomes obstacles.
Attendance/Punctuality/Overtime - Consistently at work and on time; ensures management is informed when absent or tardy, completes scheduled shifts. Works overtime when requested.
QUALIFICATIONS:
Education: Associates degree or equivalent from Two-year College or technical school or equivalent experience.
Experience: Six months or more of directly related customer service experience and/or equivalent in-house training. Previous contact center experience, electrical or mechanical a plus.
Basic understanding of: Networking, Computers (hardware and software), MS Office, navigation of multiple databases and screens, electrically and mechanically inclined.
Other: Good phone skills, outgoing personality, able to display empathy, can articulate well to various personality types. Working knowledge of MS Office, Fundamental knowledge of MS operating systems, Fundamental knowledge of networking principles, Fundamental understanding of troubleshooting and diagnostic processes.
WORK ENVIROMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set-up of Company's system (or other field work) may be expected.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Work Arrangement : Onsite
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Job Segment: Maintenance, Testing, TechnicalSupport, Environmental Engineering, Call Center, Manufacturing, Technology, Engineering, Customer Service
$56k-75k yearly est. 7d ago
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Patient Support Specialist
Kellyconnect | Contact Center Solutions
Technical support specialist job in Horsham, PA
As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care.
We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners.
The Patient SupportSpecialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours.
The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote.
MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA
This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts:
-- 1 Week: 7:30 AM - 4:00 PM
-- 2 Weeks: 9:00 AM - 5:30 PM
-- 1 Week: 11:30 AM - 8:00 PM
You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence.
Responsibilities:
Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system
Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource
Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver
Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner
Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements
Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program
Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements
Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan
Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients
Other duties as assigned
Qualifications:
Associate Degree required; B.S. or B.A. degree preferred
A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred
Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus
Ability to learn and work within IT platforms to document patient cases
Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations
Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience
Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards
Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey
This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote)
Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs
Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey
Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules
Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process
Strong financial management skills to reconcile receipts for patient reimbursement
Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction
Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs
Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally
Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity
Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly:
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquà en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orÃgenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
$33k-57k yearly est. 4d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Technical support specialist job in Bethlehem, PA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$42k-60k yearly est. 60d+ ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support specialist job in Bethlehem, PA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-44k yearly est. 2d ago
Finishing Specialist Level 1 - Temporary
Prototek Digital Manufacturing
Technical support specialist job in Allentown, PA
Finishing Specialist, Level 1 About Prototek Prototek is a leading national provider of digital based manufacturing services including CNC machining, precision sheet metal fabrication, EDM, and additive manufacturing services. Prototek serves a variety of customer end markets, including aerospace, defense, medical, robotics, electronics, consumer, and general industrial. Prototek has manufacturing locations across the United States including facilities in New Hampshire, Wisconsin, California, and Pennsylvania. Prototek is ISO 9001:2015 and AS9100D:2016 certified as well as ITAR Registered. For more information, visit *****************
Position Summary
The Finishing Specialist Level 1 is an individual who excels in a fast paced, Sheetmetal shop, environment focusing on on-time delivery of parts. This person possesses a strong work ethic. They are a versatile individual who thrives while multitasking. This position will support the finishing department including silkscreen, part mark, epilog, plating, outside process, shipping, wet paint/powder coat and hardware. This position requires reaching a minimum of 2 top levels of these departments.
Essential Functions
Handle parts with care to avoid damage to finishes
Wear proper PPE for job function being performed
Maintain a clean and organized workspace
Function in a safe and reliable manner to prevent personal injury and/or property damage
Ability to process all aspects of silkscreen and part mark
Operate laser engraver to make plates for part mark and engraving
Efficiently ink fill parts
Understanding of hardware and assembly
Work with supervisors to troubleshoot any difficult installations
Follow procedures to plate parts per print. This includes both chromate and passivate
Use pad printing to mark parts
Wash and emulsion screens
Use machinery & Hand tools to install various types of hardware
Assemble parts using fasteners
Use scale to count hardware
Utilize computer software to create artwork & shipping labels
Use hand tools to install helicoils, dowel pins and other types of inserts for hardware
Ensure that all tanks for plating are at the correct PH and temperature daily
Mask, unmask and deburr painted and powder coated parts
Apply powder coat/wet paint using a powder/spray gun
Utilize oven to bake parts at correct temperature after powder coating
Ensure that paint cures properly per manufacturer instructions
Inspect the evaporator daily
Train new employees as needed
Complete daily inspections of any finishing area and tools/equipment when needed
Keep inventory of supplies and Inform purchasing department when supplies need to be ordered
Wrap, package & label parts for shipment/outside process
Technical Competencies
Ability to read blueprints
Basic mathematics and computer skills
Understanding of Hazardous waste disposal/storage
Good Hand/Eye coordination
Education & Professional Experience
High School diploma or GED required
Basic level knowledge of Microsoft Suite (Word, Excel, PowerPoint, Outlook)
3 + years of finish experience in a manufacturing environment
Experience in Prototyping is a plus
Physical Requirements/Work Environment
Ability to wear a respirator and PPE
Ability to walk and stand for extended periods of time
Ability to use hands and fingers to operate computers, equipment, hand/power tools, etc. and handle and feel parts of various size
Ability to bend, kneel and crouch occasionally throughout the shift
Ability to push, pull or lift 50 lbs. moderately throughout the workday
Ability to focus vision for: close vision, color vision, depth perception and adjusting to sharp focus
Noise conditions can be moderate to extreme. Hearing protection will be provided if needed and/or by request
Exposure to fumes and/or airborne particles
Moving mechanical parts and vibration
Fast-paced environment
Work Hours/Travel
1
st
Shift work schedule: 5 - 8-hour shifts
Overtime as necessary
Flexible scheduling in agreement with Supervisor
Additional Information:
Prototek maintains International Traffic in Arms Regulations (ITAR) compliant operations in United States based facilities. This position is subject to ITAR which requires U.S. Person status. ITAR defines U.S. Person as U.S. Citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status.
We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class.
EEO is The Law - click here for more information: ****************************************************************************************************
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ************ or email us: ***************. You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229
$50k-91k yearly est. Auto-Apply 5d ago
IT Support Specialist (Microsoft 365 / End User Support)
Element Risk Management
Technical support specialist job in Pottstown, PA
Element Risk Management 's Core Values:
Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care.
Confident Humility. We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others.
Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching.
Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth.
Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance.
Position Overview: We are seeking a highly motivated IT SupportSpecialist to join our technology team. This role will work directly under the VP of Technology and will be responsible for daily end-user support, Microsoft 365 administration, and endpoint management across our ~100 employee organization. The ideal candidate is hands-on, resourceful, personable, and able to troubleshoot independently. This role will also maintain accurate asset inventory of all systems and devices company-wide and support our platforms including Microsoft 365, Salesforce, and Zoom.
KEY RESPONSIBILITIES AND DUTIES:
At all times, the IT SupportSpecialist shall:
Provide technicalsupport to end users (hardware, software, network, cloud applications)
Manage and administer Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive, Intune, security configuration, user provisioning)
Troubleshoot desktops, laptops, printers, network connectivity, MFA, and endpoint security issues
Configure, deploy, and maintain electronic equipment (laptops, mobile devices, network hardware)
Maintain accurate inventory database of all electronic assets
Assist with onboarding and offboarding processes (accounts, device prep, access control)
Assist in Salesforce user management and light configuration supportSupport Zoom Phone system setup, user changes, troubleshooting
Escalate advanced issues appropriately while independently resolving day-to-day operational issues
Travel to branch locations approx. 25% of the time for on-site support
Assist VP of Technology with special projects, automation development, and operational improvements
REQUIRED SKILLS and CAPABILITIES:
Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint, Entra ID/Azure AD)
Strong troubleshooting skills (hardware, OS, networking fundamentals, cloud services)
Excellent interpersonal communication skills - able to support non-technical staff with clarity and patience
Ability to work independently, self-prioritize, and manage multiple concurrent support issues
Strong documentation habits and operational discipline
Working understanding of cybersecurity principles and best practices
Ability to lift/move computer equipment for setups and installs
Valid driver's license and ability to travel domestically (~25%)
Preferred Qualifications
2+ years of IT support, help desk, systems support or desktop technician experience
Experience supporting Microsoft / Windows-based corporate environment
Experience with Salesforce user administration (basic config, profiles, access)
Experience with Intune device management and security policies
Experience working with Zoom / Zoom Phone preferred
Background in computer programming (PowerShell strongly preferred; Python a plus)
Experience in small to mid-sized company (50-300 employees) support environments
OTHER RELEVANT REMARKS:
This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.
$41k-73k yearly est. 58d ago
Geographic Information Systems (GIS) / Technology Support Specialist
Lansdale Borough 3.6
Technical support specialist job in Lansdale, PA
The Borough of Lansdale is looking for a GIS/Technology SupportSpecialist who will assist with the coordination of Geographic Information Systems and Information technology services across all Borough Departments. Under Basic supervision from the IT Manager and the Director of IT, performs work in the development and maintenance of GIS systems including the ESRI ArcGIS Enterprise environment that supports electric utility operations, wastewater treatment plant infrastructure, municipal assets, and public works functions. This position ensures accurate geospatial data, supports utility engineering and field operations, manages GIS-based applications, and provides technical services to staff across departments, while working closely with engineering, electric, wastewater, public works, and IT personnel to support planning, design, maintenance, and mapping activities. The technician will assist all Borough Departments in utilizing and implementing technology to modernize operations to improve organizational efficiency and effectiveness.
ESSENTIAL FUNCTIONS
Prepare, collect, organize and input data to maintain and enhance the Boroughs' GIS including field research and GPS data collection and processing.
Provide first-response and follow-up help desk services over the phone, in person, or by remote desktop support for the Borough's internal information technology network and Geographic Information Systems. Assist staff with common information technology issues related to workstation computers, network printers, email, mobile phones, and other technologies as needed.
Perform a variety of Borough-wide GIS application development functions and analysis including design, writing, development, modification & implementation of GIS applications to create custom GIS web applications for Borough departments
Assist with interpreting as-built drawings, construction plans, engineering plans, recorded maps, deeds, legal descriptions, imagery and related source documents and incorporates them into GIS using various methods including coordinate geometry, digitizing, and GPS.
Assist in the creation and maintenance of multiple GIS layers including capital asset inventory, electric utility management, streets, zoning, other development layers, sanitary and storm sewer system layers.
Follow quality assurance (QA) and quality control (QC) processes, and perform routine data management tasks, such as data validation and correction, queries and editing in GIS to ensure GIS data accuracy, integrity, and completeness.
Assist with GIS and data analysis, prepare and execute queries, produce maps, spreadsheets, graphs, and other analytical products.
Troubleshoot and support the Borough's GIS, IT, and related hardware and software, including peripheral equipment, printers/plotters, GPS and other mobile devices in conjunction with other Technology Department staff.
Provide additional support in the maintenance and expansion of GIS & SQL databases and GIS server operations.
Works closely with the electric department in maintenance and documentation of complex datasets, including infrastructure, inventory, fleet management, and technicalPA One Call requests.
Performs a variety of office related functions, including preparing correspondence, maps, presentation materials, reports, printing materials, answering phones and responding to inquiries from consultants, customers, vendors, staff, and the general public.
Education & Experience:
*indicates developed after employment
Bachelor's degree in a geographic information-related field such as Geography, Cartography, Earth Science, Ecology, Engineering, Planning, Environmental Sciences, or any other related field and one (1) year GIS-related work experience.
Knowledge:
Thorough knowledge of principles, practices, terminology, and trends in Geographic Information Systems.
Thorough knowledge of Information Systems usage and modern land-based mapping application theory.
Thorough knowledge of procedures, principles, and practices for the installation, configuration, upgrading, operation, and troubleshooting of GIS related hardware and peripherals including printers/plotters, GPS and other related devices.
Thorough knowledge of GIS software including ESRI's ArcGIS Platform (ArcGIS, ArcCatalog, ArcServer, ArcSDE, ArcPro, Collector, Survey123), related extensions such as Spatial Analyst, Autodesk AutoCAD Map and web- enabled GIS related software.
Thorough knowledge of principles and practices of developing analytical maps, spreadsheets, graphs, charts, and written reports.
Thorough knowledge of standard business applications including software required to accomplish the essential functions listed: Microsoft Windows OS and Microsoft Server OS, and mobile operating systems.
Thorough knowledge of Relational Database Management Systems (RDBMS) such as Microsoft SQL Server, database, and geodatabase principles and design, transact-SQL scripting, and database analysis techniques.
Thorough knowledge of work order management systems and land-based management systems including permitting, licensing, and other development processes.
Thorough knowledge of general municipal infrastructure including streets (right-of-way/traffic control), electric utilities (poles/wires/transformers/meters), water systems (hydrants/valves/meters), sanitary sewer systems (manholes/cleanouts/laterals), and storm sewer systems (culverts/inlets/catch basins/dry wells).
Thorough knowledge of customer service principles.
Advanced knowledge of scope and purpose of Borough programs and services.*
Skills:
Providing efficient customer service and communicating clearly and objectively both verbally and in writing.
Organizing with the ability to prioritize work and exercise independent judgment, wisdom, common sense and initiative.
Thoroughly carrying out oral and written instructions.
Using initiative, discretion and judgment within established procedures, guidelines and rules.
Defining problems, establishing facts and drawing valid conclusions.
Reading and understanding technical manuals.
Working effectively in a team-based environment.
Establishing and maintaining cooperative working relationships with department heads, managers, supervisors, employees, external public and private agencies, consultants, vendors, suppliers, contractors and the general public.
Applying safe work practices.
$41k-54k yearly est. 24d ago
Deskside Support
Artech Information System 4.8
Technical support specialist job in Readington, NJ
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Job ID: # 17-62692
Location: READINGTON,NJ-08889
Duration: : 1 year (with possible extension)
· Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
· Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
· Outlook PST files.
Additional Information
For more information, Please contact
Shubham
************
$44k-58k yearly est. 60d+ ago
Helpdesk Support Specialist
E Logic
Technical support specialist job in Nazareth, PA
E-Logic is seeking a Help Desk SupportSpecialist to provide day-to-day technicalsupport for township employees.
Responsibilities:
Respond to IT help desk requests for desktops, laptops, and printers.
Configure and troubleshoot email systems and spam filtering tools (Barracuda or better).
Support township staff with workstation setup and maintenance.
Provide employee IT/security training as needed.
Escalate complex issues to senior IT staff.
Qualifications:
Associate's degree in IT or equivalent experience.
1-3 years of IT support experience.
Familiarity with Windows environments, email systems, and printer support.
Strong customer service skills.
Important Notice:
This role is part of a proposal for the Lower Nazareth Township. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.
$35k-52k yearly est. 60d+ ago
Respite Direct Support Tech (High Bridge)
Neuropath Behavioral Healthcare
Technical support specialist job in High Bridge, NJ
The Respite Technician will assist the clients with daily living activities in the client's home. Our Respite Technicians are dedicated and compassionate. This opportunity is a Part Time position .
Who we are:
Neuropath Behavioral Healthcare provides Comprehensive Youth and Family Support Services to primary caregivers of children and teens with Developmental and Intellectual Disabilities, an opportunity for rest and relief, while engaging youth in therapeutic age -appropriate activities.
Duties/Responsibilities:
• Provides one -on -one care to youth and young adults when primary care giver is not available.
• Ensure the safety and well -being of the client.
• Gives simple emotional and psychological support to the client and other members of the household and establishes a relationship with client and family
• Aids with daily living, including personal care such as ambulation and personal hygiene assistance. Prepares and maintains records of client progress and services performed, reporting changes in client condition to manager or supervisor.
• Actively promotes client's mental alertness through involvement in activities of interest
• Performs housekeeping duties such as cooking, cleaning, washing clothes and dishes, and running errands. Cares for individuals and families during periods of incapacitation, family disruption, and convalescence; providing companionship, personal care, and help in adjusting to new lifestyles.
• Instructs or advises clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
• Attends in -service training as required by regulation
• Adheres to all Agency administrative and clinical policies and procedure
• Participates in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Requirements Skills/Abilities: • Must possess a strong service orientation, including active listening, critical thinking skills, and close monitoring of clients.
• Minimum of three references required
• Must have an automobile and a valid driver's license
• Must have proof of car insurance
• Pass a criminal background check including fingerprinting
Education and Experience:
• High school diploma or equivalent required.
• More than two years or experience preferred.
Physical:
• Prolonged periods of standing, bending and lifting.
• Must be able to lift up to 50 pounds at times.
$44k-76k yearly est. 60d+ ago
I.T. Specialist
Pencor Services 4.2
Technical support specialist job in Palmerton, PA
Company: PenTeleData
Shift: Monday-Friday, 8AM-5PM (plus on call rotation)
Excellent benefits package!
Pencor and its subsidiaries are Equal Opportunity Employers
I.T. Services Specialists are experienced agents that assist with providing networking and computer related support services to SMB and enterprise customers in Pennsylvania and New Jersey. These services include pre/post-sales support, wired/wireless network design and support, Microsoft systems and server installation and support, consulting and onsite/remote management in the general business, hospitality and public venue environments. This is a direct customer facing position and requires outstanding communication and interpersonal skills.
Responsibilities include but are not limited to:
Providing remote and onsite customer support for Microsoft virtual environments, Cloud backups and other MSP related services
Designing and installing LAN's and Windows based domains
Providing pre-sales support; primarily participating in sales calls to assist in the technical aspects of the sale and ensuring that the customer's technical requirements are met
Wired and wireless network design, support and installation
Microsoft Systems and service installation and support
Interfacing with our customers other hardware and software vendors to identify and resolve problems
Performing basic project management
Providing customer training and guidance as required
Properly documenting service activities; accurately accounting for inventory of service parts and keeping internal customer related information up to date
Participation in the 24x7 "on call" rotation
Other duties as assigned
Qualifications
Associate degree in related field combined with 3 years minimum industry experience and certifications or 5+ years' minimum experience supporting SMB, enterprise data and communications environments
Current MCSE and Cisco Certifications preferred
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
VMWare or Hyper-V Experience
Previous experience with the design and implementation of clustered server environments, virtual environments and management of MS Cloud services
Extensive experience with Active directory as well as hosted and on premise applications
Proven experience supporting L2/L3 networks in SMB and enterprise environments
Knowledge of wireless system design and support up to and including 802.11AC standards
General knowledge of the full range of products and capabilities typically found in an SMB environment
Expertise and practical experience with Microsoft server products, clustered Hyper-V environments, VMware and vSAN technologies recommended
Hyper-V
DFS
Active Directory
Exchange/O365
VMWare, Vsphere and vSAN
Experience with backup and imaging technologies recommended
Experience with Threattrack Vipre business antivirus recommended
Excellent Communications Skills - Oral and Written a must
Excellent Organizational Skills
Proven ability to multitask and operate in an eclectic service environment
Ability to provide professional customer service at all times and in all situations
Ability to participate in the "on call" work rotation
Ability to travel when needed within our company's service footprint
INDLP
$69k-99k yearly est. 60d+ ago
Onsite Support Technician
Tata Consulting Services 4.3
Technical support specialist job in North Wales, PA
Must Have Technical/Functional Skills 1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. 2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members.
3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.
5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.
6. Customer Service Skills: Strong customer service orientation to provide a positive user experience.
7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.
Salary Range $55,000-$65,000year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
$55k-65k yearly 7d ago
IT Support
Mindlance 4.6
Technical support specialist job in Raritan, NJ
Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at ************************* Job Title: IT Support
Location: Raritan, NJ 08869
DURATION:- 9+ Months
Local candidates only / W2
Job Description
Experienced I/T Analyst support to perform enterprise computer job scheduling support. Responsible for review of requirements, coordination of agent installations, creation of change control and documented support contacts, creation and updates to batch job schedules using Cisco Tidal Enterprise Scheduling Tool. Ability to analyze and implement tasks for existing or proposed schedule changes. The candidate will consult and interface with internal project team members. Review requests, confirm requirements, creating new jobs and schedules, modifying existing jobs and schedules, completing adhoc jobs and schedules, and provide written and verbal status, update or create required documentation.
Technical experience includes Tidal Enterprise Scheduler v5.3 or Tivloi Workload Scheduler (Maestro) v8.2, basic computer knowledge, MS Office products, general knowledge of enterprise batch job scheduling.
Non-Technical- Excellent customer service, interpersonal, communication and team collaboration skills are essential. Ability to perform administrative tasks: Team scheduling, communications, meetings. Ability and willingness to learn
Additional Information
Thanks & Regards,
Shipra Chauhan | Team Recruitment | Mindlance Inc | ************
$33k-48k yearly est. 2d ago
IT Specialist - Part Time
Doc's Drugs 4.3
Technical support specialist job in Chalfont, PA
Requirements
Familiar with laptop and desktop computers as well as tablets, hand held scanners, printers and shipping requirements
2+ years of IT related field experience - hands on Enterprise experience in computer support
Bonus skills: A+ Certification, validation, scripting and disaster recovery
Customer Service - able to provide excellent customer service skills in person, in writing, and on the phone
Troubleshooting skills - basic level understanding of troubleshooting application (Office365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
Client Hardware - ability to diagnose and repair client hardware to include things such as: desktops, laptops, monitors, mice, client peripherals, mobile devices, printers, docking stations, etc.
Networking - basic understanding of networking technologies to include TCP/IP, Wireless technologies, patch panels cabling, etc.
Telephony - basic level understanding of VOIP, voicemail, headsets, and Telephony systems
Able to work independently, manage time/resources in an organized fashion with quality and communication an documentations
HDI support center analysis (HID-Dast) - preferred
Require mobility (standing, walking, climbing, etc.)
Legally authorized to work in the United States
With over three decades of experience, we are a trusted industry leader. Our experienced team of clinicians and logistics professionals are dedicated and strive to do the right thing for our partners and their members every time. Because of this commitment, we have set a new standard of care delivery through our fixed-clinic, mobile treatment center, telemedicine, and portable deployment models. Join our team and become a part of a bridge for better health.
________________________________________
If you are made a conditional offer of employment, you will be required to undergo background check (including criminal record check) and drug screening. We use E-Verify in our hiring process.
DOCS Health is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. DOCS Health will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
$92k-115k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in East Stroudsburg, PA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$31k-44k yearly est. 6d ago
Supervisory IT Specialist (PLCYPLN)
Department of Defense
Technical support specialist job in Bowers, PA
Apply Supervisory IT Specialist (PLCYPLN) Department of Defense Defense Counterintelligence and Security Agency DCSA Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply
DCSA Acquisition and Technology, National Background Investigation Services is seeking a Supervisory IT Specialist, to serve as Product technical expert in the multidisciplinary fields of Product Management, enterprise architecture, infrastructure, software development, data management and governance, tool development, systems engineering, sustainment, and related subject matter areas as they pertain to an enterprise system. Visit ************ to learn more about DCSA, America's Gatekeeper!
Summary
DCSA Acquisition and Technology, National Background Investigation Services is seeking a Supervisory IT Specialist, to serve as Product technical expert in the multidisciplinary fields of Product Management, enterprise architecture, infrastructure, software development, data management and governance, tool development, systems engineering, sustainment, and related subject matter areas as they pertain to an enterprise system. Visit ************ to learn more about DCSA, America's Gatekeeper!
Overview
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Accepting applications
Open & closing dates
01/08/2026 to 01/20/2026
This job will close when we have received 100 applications which may be sooner than the closing date. Learn more
Salary $166,827 to - $197,200 per year
Minimum and maximum salary encompasses the 2026 target local market pay for DCIPS STEM/CYBER work roles.
Pay scale & grade GG 15
Locations
1 vacancy in the following locations:
Fort Meade, MD
Boyers, PA
Farmers Branch, TX
Quantico, VA
Show morefewer locations (1)
Stafford, VA
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required 25% or less - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Excepted
Promotion potential
None
Job family (Series)
* 2210 Information Technology Management
Supervisory status Yes Security clearance Top Secret Drug test Yes Position sensitivity and risk Special-Sensitive (SS)/High Risk
Trust determination process
* National security
Financial disclosure No Bargaining unit status No
Announcement number DCSA-26-12862139-MP Control number 853954600
This job is open to
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Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Special authorities
Individuals eligible under a special authority not listed in another hiring path.
Clarification from the agency
This announcement is open to: Current Defense Counterintelligence and Security Agency (DCSA) Employees; Retained Grade Preference (RGP) eligibles, and Military Reserve and National Guard Technician eligibles.
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Duties
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As a Supervisory IT Specialist (PLCYPLN) you will be responsible for the following duties:
* Drive the product vision, strategy, and roadmap, aligning it with overall business goals and market opportunities, ensuring alignment with Chief Product Officer Guidance
* Lead a team of Product Managers/Associates, fostering a collaborative and high-performing environment focused on continuous improvement, growth and learning.
* Driving customer insights into detailed product requirements, user stories, and prioritized backlog items, providing clear direction to engineering and design teams.
* Leading coordination/ negotiation with leadership teams to establish and implement DCSA mission-related information flows and tool standards.
* Planning and conducting comprehensive analyses to support defining and refining requirements for the full range of mission-related enterprise architecture policy and process directives.
* Guide tech architecture, design, and roadmap for product strategy, scalability, security, and maintainability. Collaborate with engineering to translate requirements into efficient solutions and receive CPO validation.
* Collaborate cross-functionally with engineering, design, Mission, and support teams to ensure successful product development, launch, and ongoing management, facilitating effective communication and resolving conflicts
The Office Under Secretary of Defense for Intelligence and Security established a Targeted Local Market Supplement (TLMS) for certain Science, Technology, Engineering, Mathematics, and Cyber positions within the Defense Civilian Intelligence Personnel System. Eligibility for the TLMS is based on cyber work roles within certain occupational series and on the work performed. This vacancy is designated as a STEM and/or Cyber position and pay for the incumbent will be based on the STEM and Cyber Pay Table.
Requirements
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Conditions of employment
* Must be a US citizen
* Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information ******************
* Resume and supporting documents received by 11:59PM EST will be considered
* This is a Drug Testing designated position
* Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601
* Work Schedule: Full Time
* Overtime: Occasionally
* Tour of Duty: Flexible
* PCS (Permanent Change of Station): Authorized
* Fair Labor Standards Act (FLSA): Exempt
* Financial Disclosure: Not Required
* Telework Eligibility: Supervisors may approve situational telework on a case-by-case, temporary basis for limited situations.
* If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement.
* This position requires Defense Acquisition Workforce Improvement Act Practitioner certification in Engineering and Technical Management and is expected to meet all related certification requirements per the Department of Defense Instruction 5000.66.
* However, applicants that do not meet this requirement are eligible to be hired but must obtain a Engineering and Technical Management Practitioner certification within 5 years (60 months) after the first day of starting in the position.
Qualifications
The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: Information Technology (IT) Management Series 2210 (Alternative A) for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 01/20/2026
Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position.
Qualifications
In order to qualify for this position, you must meet the requirements described below.
Basic Requirements:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG-14 in the Federal service and are prepared to take on greater responsibility.
Generally, this would include one year or more of such specialized experience.
Specialized experience for this position includes:
* Experience in Leadership & Coordination including supervisory or management experience, with demonstrated success in coordinating, synchronizing, and integrating complex work streams and requirements.
* Experience in aligning product development efforts with overarching business objectives and architectural standards.
* Experience in Technical Expertise with an understanding of project and system development methodologies, cloud architecture, and infrastructure/systems engineering.
* Experience in Product Management with knowledge in emerging software developments and a proven track record of designing, implementing, and managing cloud-based applications.
* Experience in Security & Compliance with a background in integrating and operationalize information assurance/information security policies, aligning them with modern engineering standards and architectures.
Specifically you will be evaluated on the following competencies:
* Strategic Thinking- Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization in a global environment that takes into consideration the environment, resources, capabilities, constraints, and organization goals and values. Capitalizes on opportunities and manages risks and contingencies, recognizing the implications for the organization and stakeholders.
* Knowledge of software engineering design and development methodologies, paradigms, and tools; the software life cycle; software reusability; and software reliability metrics.
* Requirements Analysis- Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches
* Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
* Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Highly Desirable Skills:
* ITIL Business Relationship Manager certified
* Lean Six Sigma Green Belt certified
* SAFE Agile PO/PM certified
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Additional information
VETERANS PREFERENCE/CURRENT OR FORMER FEDERAL
In accordance with DoD Instruction 1400.25, Volume 2005, veterans preference is not required to be applied when considering candidates with prior Federal competitive or excepted service who have completed a probationary or trial period and have not been separated for cause. Therefore, veterans preference will not be applied to applicants with current federal service, or former federal civilian service meeting the above criteria.
Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: *********************************************************************************
Applicants selected from this announcement may be required to serve a two-year trial period.
If selected, Federal employees currently serving in the competitive service must acknowledge that they will voluntarily leave the competitive service by accepting an offer of employment for a DCIPS excepted service positions.
If selected, non-DCIPS candidates must acknowledge in writing that the position they have been selected for is in the excepted service and covered by DCIPS.
All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statue, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status.
For more information on the DCIPS occupational structure click here.
For more information about career advancement in DCIPS click here.
ACQUISITION POSITION: This position requires a Defense Acquisition Workforce Improvement Act (DAWIA) Practitioner certification in Engineering & Technical Management level. Certification prior to hiring is not essential but must be accomplished within 5 years (60 months) after entry into this position. For information regarding the DAWIA Back to Basics please visit: Home (dau.edu) or Back to Basics - Helpful Resources (dau.edu)
* DAWIA (Back to Basics) Certification: NON-CAP: Position requires DoD Acquisition Practitioner certification in Engineering & Technical Management certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and the responses you provide on the application questionnaire.
EXCEPTED SERVICE PILOT REVIEW: Once the application process is complete, a review of your application will be made to ensure you meet the qualification requirements listed on this announcement. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
Top ranked candidates will be referred to the selecting official for further review and consideration.
A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified'.
Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
All eligibility and qualifications requirements must be met by the closing date of this announcement.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
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The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
The following documents are REQUIRED:
1. Your resume:
* All applicants are required to submit a resume limited to two (2) pages showing all relevant experience. Your resume must address your qualifications for the position, and it may not exceed two (2) pages. Your 2-page (or less) resume must be in PDF format, with no smaller than a 0.5" margin and no smaller than a 10-point font. If you submit a resume that exceeds the two-page limit and/or does not meet the margin or font limitations stated herein, you will immediately be deemed ineligible for this position and will be removed from further consideration. Must include the work schedule, hours worked per week, dates of employment, and duties performed.
* If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."
* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy.
* Narrative responses in the assessment questionnaire do not replace content in your resume or vise a versa. Experience must be described in both places for qualification determinations.
* Resumes should NOT include: Classified information/SSN/Photo of yourself/personal information (gender, religion, affiliation etc., Encrypted digitally signed docs). Resumes with this prohibited information will be automatically ineligible for consideration.
* For qualifications determinations your resume must contain the dates of employment (i.e., Month/Year to present. Hours per Week).
* If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position.
* Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
2. SF50
* All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. Failure to provide latest SF50 may result in you being rated ineligible for this position.
3. Veteran's Documents:
* If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.
NOTE: Active duty military members are not eligible for appointment unless currently on terminal leave.
PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility:
***********************************************************************************************************
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
* To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
* You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration.
* You will receive an email notification when your application has been received for the announcement.
* To verify the status of your application, log into your USAJOBS account, ************************ select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
To preview the questionnaire, please go to *********************************************************
Please review the General Application Information and Definitions at:
**************************************************************************************************************************
Agency contact information
DCSA Servicing Team
Phone ************ Email ****************** Address Defense Counterintelligence and Security Agency
27130 Telegraph Road
Quantico, VA 22134
US
Next steps
Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter.
The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
* NOTE: If you submit a resume but no questionnaire, you cannot be considered for the position. If you submit a questionnaire but no resume, you cannot be considered for the position. Your application will be appropriately documented and you will be removed from further competition against this announcement.
REGARDING INTERVIEWS: Interviews may be required for this position. Accommodations may be made to conduct telephonic interviews to preclude travel hardships for applicants. Note: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.
The Defense Counterintelligence and Security Agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the point of contact for this job announcement. Your requests for reasonable accommodation will be addressed on a case-by-case basis.
This announcement may be used to fill additional vacancies.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
The following documents are REQUIRED:
1. Your resume:
* All applicants are required to submit a resume limited to two (2) pages showing all relevant experience. Your resume must address your qualifications for the position, and it may not exceed two (2) pages. Your 2-page (or less) resume must be in PDF format, with no smaller than a 0.5" margin and no smaller than a 10-point font. If you submit a resume that exceeds the two-page limit and/or does not meet the margin or font limitations stated herein, you will immediately be deemed ineligible for this position and will be removed from further consideration. Must include the work schedule, hours worked per week, dates of employment, and duties performed.
* If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."
* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy.
* Narrative responses in the assessment questionnaire do not replace content in your resume or vise a versa. Experience must be described in both places for qualification determinations.
* Resumes should NOT include: Classified information/SSN/Photo of yourself/personal information (gender, religion, affiliation etc., Encrypted digitally signed docs). Resumes with this prohibited information will be automatically ineligible for consideration.
* For qualifications determinations your resume must contain the dates of employment (i.e., Month/Year to present. Hours per Week).
* If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position.
* Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
2. SF50
* All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. Failure to provide latest SF50 may result in you being rated ineligible for this position.
3. Veteran's Documents:
* If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.
NOTE: Active duty military members are not eligible for appointment unless currently on terminal leave.
PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility:
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If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
$166.8k-197.2k yearly 4d ago
IT Technician
Insight Global
Technical support specialist job in Schnecksville, PA
One of our educational clients is looking for a computer technician to join their team. This person is required to be onsite in Schnecksville PA 5 days a week and will be onsite in various schools they support as needed. This person will be setting up and working on maintenance on chrome books and providing support for iPad devices.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 5+ years of experience in a an IT Support Role
- Hands on troubleshooting experience
- Excellent communication
$35k-71k yearly est. 8d ago
IT Infrastructure, Networking & Cybersecurity Support
Tri-Force Consulting Services 3.8
Technical support specialist job in Lansdale, PA
Title: IT Infrastructure, Networking & Cybersecurity Support Job Type: Contract\-to\-Hire Location: Lansdale, PA (Hybrid) Authorization: U.S. Citizen or Green Card Required Job Description:
Seeking a hands\-on Infrastructure & Cybersecurity Manager to oversee networking, cloud services, security posture, end\-user systems, and multi\-site operations.
Requirements:
Strong infrastructure, networking, and cybersecurity background
M365, Azure\/Entra, Intune expertise
Multi\-site experience preferred
Must be local to Greater Philadelphia
Must be a U.S. Citizen or Permanent Resident (Green Card holder)
If you are: bright, motivated, skilled, a difference\-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi\-task, communicate effectively, and lead, then we would like to
hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why
you think you are a fit.
About Us:
Since 2000, Tri\-Force Consulting Services (https:\/\/triforce\-inc.com) has been an MBE\/SDB certified IT
Consulting firm in the Philadelphia region. Tri\-Force specializes in IT staffing, software development (web and
mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology
solutions for government and commercial clients. Tri\-Force works with clients to overcome obstacles such as
increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from
our three distinguishing core values: integrity, diligence, and technological excellence. Tri\-Force is a six\-time
winner among the fastest\-growing companies in Philadelphia and a four\-time winner on the Inc. 5000 list of the
nation's fastest\-growing companies.
Requirements
Benefits
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$44k-54k yearly est. 48d ago
IT Specialist - Part Time
DOCS Health
Technical support specialist job in Chalfont, PA
Job DescriptionDescription:
We are health care innovators, problem solvers, and bridge builders for better health. DOCS Health delivers comprehensive direct and on-location comprehensive health services across many sectors. Improving health outcomes for schools, the military, government agencies, correctional facilities and corporations around the world is our mission. We provide solutions that remove barriers, add value, and provide access to high-quality care.
We are seeking a talented, full time Corporate IT Specialist with experience in the health care industry. This position will be located in Chalfont, PA.
Responsibilities:
Install, build and test laptop and tablet configurations and ship them to events across the country.
Assemble computers according to a predetermined design or create custom models and configure hardware according to specific employee's needs.
Test all newly built machines to ensure proper functionality.
Provide tier 1 onsite and remote support to resolve incidents, problems and requests following the Helpdesk Ticketing process.
Diagnose, troubleshoot, repair and resolve issues with end user systems , approved software OS and applications, networked and wireless phones, headsets and/or printing systems.
Implement, replace and decommission systems.
Provide training on new systems as needed.
Participate and provide input to problem management process and knowledge management system.
Manage and work through escalations including resolution documentation and follow-up.
Project related tasks including, but not limited to, equipment installs, moves, changes, decommissioning of hardware as well as providing onsite smart-hands, store builds and other project related tasks.
Support the IT needs of the Corporate office.
Contribute by creating Knowledge Base Articles.
Ensure local site operations are adhering to EUS standards (ex. IDF/MDF closets).
Train and skill development.
Assist in other duties as needed.
Requirements:
Familiar with laptop and desktop computers as well as tablets, hand held scanners, printers and shipping requirements
2+ years of IT related field experience - hands on Enterprise experience in computer support
Bonus skills: A+ Certification, validation, scripting and disaster recovery
Customer Service - able to provide excellent customer service skills in person, in writing, and on the phone
Troubleshooting skills - basic level understanding of troubleshooting application (Office365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
Client Hardware - ability to diagnose and repair client hardware to include things such as: desktops, laptops, monitors, mice, client peripherals, mobile devices, printers, docking stations, etc.
Networking - basic understanding of networking technologies to include TCP/IP, Wireless technologies, patch panels cabling, etc.
Telephony - basic level understanding of VOIP, voicemail, headsets, and Telephony systems
Able to work independently, manage time/resources in an organized fashion with quality and communication an documentations
HDI support center analysis (HID-Dast) - preferred
Require mobility (standing, walking, climbing, etc.)
Legally authorized to work in the United States
With over three decades of experience, we are a trusted industry leader. Our experienced team of clinicians and logistics professionals are dedicated and strive to do the right thing for our partners and their members every time. Because of this commitment, we have set a new standard of care delivery through our fixed-clinic, mobile treatment center, telemedicine, and portable deployment models. Join our team and become a part of a bridge for better health.
________________________________________
If you are made a conditional offer of employment, you will be required to undergo background check (including criminal record check) and drug screening. We use E-Verify in our hiring process.
DOCS Health is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. DOCS Health will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
$70k-101k yearly est. 13d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Spring City, PA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$31k-44k yearly est. 6d ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Bethlehem, PA?
The average technical support specialist in Bethlehem, PA earns between $32,000 and $93,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Bethlehem, PA