Technical support specialist jobs in Canton, OH - 248 jobs

Are you ready to build America's energy future? Form Energy is an American manufacturing and energy technology company. We're revolutionizing energy storage with cost-effective, multi-day technology designed to keep the electric grid secure and reliable, even during extended periods of stress. By strengthening the electric system and reimagining what's possible, we're giving clean energy a whole new form! In recent years, Form Energy has earned a number of accolades, including being named by TIME as a "Best Invention", MIT Technology Review as a "Top Climate Tech Company To Watch", and Fast Company as "One of the Next Big Things In Tech". We are making rapid progress on our mission of delivering energy storage for a better world, and our team is growing just as rapidly to meet demand. We have signed contracts with leading electric utilities across the United States and production of our iron-air batteries is underway at our first high-volume manufacturing facility in West Virginia. Working for Form Energy is more than just a job, it's a chance to be part of something extraordinary. And now - right as we significantly scale up battery manufacturing - might be the most exciting moment in the company's history to join. We are assembling a team of highly talented and driven individuals across the country. Driven by our core values of humanity, excellence, and creativity, our team is determined to deliver on our mission and transform the energy landscape for the better. Feeling energized to make a meaningful impact on the world? Then keep reading - you've come to the right place. Role Description Form Energy is seeking a Night Shift Training Technician to join our team at Form Factory 1 in Weirton, WV, supporting the Anode and GDE lines. In this role, you will be critical to the success of our production workforce by ensuring all Production Associates are fully trained, proficient, and compliant with all production processes and safety standards. Your primary responsibilities will be to deliver engaging and hands-on training, develop and maintain training content and work instructions, and continuously assess the effectiveness of the delivered training. You will work closely with Production Leadership and cross-functional teams (e.g., Engineering, Quality) to ensure training materials reflect the latest process improvements and quality standards. This opportunity is based out of the Greater Pittsburgh Area at Form Factory 1 in Weirton, WV. What you'll do: Training Delivery & Facilitation: Conduct engaging, hands-on, and classroom-based training for new and current Production Associates on all standard operating procedures (SOPs), work instructions, and safety protocols. Mentor and coach Production Associates on the floor to ensure proper technique, quality adherence, and efficient execution of tasks. Coordinate training schedules with Production Supervisors and Leads to minimize impact on production goals. Content Development & Maintenance: Develop, write, and maintain clear, user-friendly, and technically accurate work instructions, SOPs, and visual aids (e.g., photos, videos) for all production processes. Collaborate with Engineering, Quality, and Maintenance teams to capture and document process changes, updates, and improvements immediately upon implementation. Ensure all training materials comply with company policies, safety regulations , and quality management systems. Training Effectiveness & Improvement: Develop and implement assessment tools (e.g., practical exams, written tests) to measure the effectiveness of training and ensure employee competency. Track and report on employee training progress and certification status. Contribute to continuous improvement initiatives by providing feedback on training content and delivery to enhance operational efficiency. Safety & Compliance: Ensure all training emphasizes a safety-first mindset and strict adherence to all OSHA and company safety policies. Help identify potential hazards and train associates on appropriate preventative measures. What you'll bring: Experience: Minimum of 2 years of experience in a manufacturing or production environment. Proven experience in a training, mentoring, or instructional role, preferably on a factory floor. Experience with developing and maintaining technical documentation (SOPs, Work Instructions). Technical & Instructional Aptitude: Strong technical aptitude with the ability to quickly learn and understand complex production processes and equipment. Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely to diverse audiences. Familiarity with various training methodologies and adult learning principles. Problem-Solving & Detail Orientation: Strong organizational skills and exceptional attention to detail in documenting processes and tracking training data. Ability to troubleshoot and resolve immediate training or content issues as they arise. Interpersonal Skills: Ability to work effectively and collaboratively with Production Associates, Leads , Supervisors , and cross-functional teams. #LI-Onsite #LI-JM2 Humanity is a cornerstone of Form Energy's culture, and we make sure our compensation and benefits reflect that. Form Energy offers competitive salaries, stock options, and a holistic benefits package to ensure all employees have what they need to thrive while working here. When it comes to you and your family's health, we cover 100% of medical, dental, and vision premiums for full-time employees - and 80% of healthcare premiums for dependents. This starts from day one. We also offer at least 12 weeks of paid leave for new parents (up to 20 weeks for birthing parents), and generous vacation policies to give employees time to recharge when needed. To build America's energy future, we need everyone at the table. We are proud to be an equal opportunity employer, and encourage candidates from all backgrounds to apply to our open jobs. If you may require reasonable accommodations to participate in our interview process, please contact . Requests for accommodations will be treated with discretion. Form Energy is committed to maintaining the privacy of our applicants. Please be aware that we will never solicit sensitive personal information such as Social Security numbers or bank account details during the recruiting or hiring process.