Technical support specialist jobs in Cary, NC - 408 jobs
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Help Desk Intern - Four County EMC
North Carolina's Electric Cooperatives 4.1
Technical support specialist job in Raleigh, NC
Title: Help Desk Intern - Four County EMC
Summary Description: Provides first-level IT support to end users, ensuring the smooth operation of computer systems, hardware, and software. Acts as the primary contact for Information Systems help desk inquiries, diagnosing and resolving technical issues, and supporting overall IT operations.
Academic and Trade Qualifications: High school diploma or equivalent required; Actively pursuing an Associate's degree or higher in IT or a related field is preferred.
Work Experience: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment.
Responsibilities:
TechnicalSupport & Troubleshooting (~60%)
User Support:
Respond to user inquiries via tickets, phone, email, and in-person.
Diagnose and troubleshoot issues with desktops, laptops, printers, scanners, and other peripherals.
Assist end users with software installations, configurations, updates, and account management (e.g., password resets).
System Monitoring & Maintenance:
Monitor system performance and ensure optimal functionality of computer resources.
Support preventative maintenance on PCs, servers, and other critical IT equipment.
Maintain accurate records of issues and resolutions for continuous improvement.
Help Desk Operations & Documentation (~40%)
Help Desk Administration:
Serve as the first point of contact for IT-related issues across the organization.
Provide clear guidance and support to users, ensuring rapid resolution of technical issues.
Documentation:
Create and update technical documentation, user guides, and IT procedures.
Maintain detailed records of user issues, troubleshooting steps, and final resolutions.
Collaboration:
Work closely with the IT team to escalate and resolve complex technical issues.
Communicate effectively with internal personnel to address IT needs and optimize system usage.
Abilities and Skills: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment.
Relationships and Contacts:
Internal:
Vice President of Information Technology- Receives work assignments, direction and performance evaluations. IT
Department Personnel- Assists other department personnel as requested and approved by supervisor. Advises, assists and informs Cooperative personnel, as requested and authorized, in order to effectively fulfill the objectives and responsibilities of the position and cooperate in every way toward teamwork.
External:
Cooperates with personnel, as requested and authorized, of Cooperative member systems to carry out the responsibilities of the position.
Reports to: Vice President of Information Technology
Company Profile: North Carolina's Electric Cooperatives (********************************** is the brand for the family of organizations formed to support the state's 26 local electric cooperatives, including: North Carolina Electric Membership Corporation, the power supplier to many of the electric cooperatives; North Carolina Association of Electric Cooperatives, the cooperatives' trade association; and Tarheel Electric Membership Association, Inc. (TEMA), a central purchasing and materials-supply cooperative.
North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.
$32k-43k yearly est. 19d ago
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Desktop Support Level 1
Artech Information System 4.8
Technical support specialist job in Cary, NC
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Primary Skills:
•
Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based)
• Should have experience in working in enterprise call centre environment.
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experience necessary.
• ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Exchange 2003/2007
• ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Qualifications
Desktop support Level 1
Additional Information
Client : HCL America; This is a Contract-to-Hire role.
$60k-90k yearly est. 1d ago
Technical Support Specialist
Software Specialists 4.1
Technical support specialist job in Raleigh, NC
Software Specialists is a company with extensive consulting experience in the Information Technology Industry. Incorporated in the state of Pennsylvania in 1998, we bring over a decade of experience in providing IT talent to Fortune 1000 companies.
As a trusted partner, Software Specialists provides consulting solutions for our Clients that are not only flexible, but minimize risk while maximizing results and meeting their business goals. Recruiting and retaining the highest caliber resources ensures our consultants are capable of creating systems that our Clients can build upon to make their organizations more robust, agile and equipped for future shifts in the I.T. and global business world.
Job Description
Production Support 2
IT Private Banking is the information technology partner of the Organizations Private Banking division. We support our business and operations units around the globe with efficient and effective IT solutions customized to their specific needs. We offer services across the IT value chain: requirements engineering, development, deployment, maintenance, change management and support.
Our mission is to work in close partnership with our business in order to help them unleash the power of their IT investments and achieve their priorities. Our goal is to leverage technology to create a long term competitive advantage for the Organization.
We operate various platforms to support existing systems as well as enable enhancements and new developments. This allows us to quickly respond to our customer requests and anticipate future needs
Technical Application supportspecialist to interface with Operations team & business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Analyze and coordinate resolution of data-related production issues for Client Mobile platform and other Private Banking applications
Maintain adequate communication with clients and IT management; act as liaison between business, vendors, development and other support teams.
Will be required to work extensively on Report related tasks like running processes on ad-hoc basis as required by operations.
Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting and data issues and requests.
Develop relationships with other IT groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept updated at all times.
Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work.
Documentation of production applications and infrastructure.
Maintain required level of infrastructure support; liaison with internal teams where necessary.
Maintain all environments in conjunction with Environment Manager
Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$36k-61k yearly est. 1d ago
IT - Helpdesk
Pure Flow Inc. 3.3
Technical support specialist job in Graham, NC
Pureflow IT Specialist
About Our Organization:
With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
The IT Specialist at Pureflow Inc. will provide technicalsupport to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise.
Job responsibilities are expected to include, but not be limited to, the following:
Configure equipment and host onboarding for new users
Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
Remote support for users in external branch locations
Manage VoIP phone system equipment and directory
Sustain company network connectivity and security
Assign software licenses and support installation of various applications
Maintain IT files on the server and online in the cloud
Schedule server updates, backups, and retrieve backups when needed
Update IT equipment and software with new firmware, drivers, etc.
Develop documentation, including SOPs and work instructions
Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.)
Assist with AV resources (conference rooms and Teams meetings)
Adhere to company SLAs and is available during IT emergencies
Available to work during non-standard hours for planned updates
Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed.
Strive for security and confidentiality in all IT functions with a Zero Trust mindset.
Qualifications:
1-2 years of experience in the enterprise computer service field
An Associate degree or Technical certification in the computer service field
Previous experience in a Windows network environment
Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central
Perks:
Competitive base salary
Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more
$1-for-$1 401(k) match up to 4% after 1-year of service
9 Company-paid holidays
Generous personal time off that increases with tenure
Education assistance
Employee referral bonus program
Ongoing training and development by internal and external industry experts
Working Conditions:
Usual office working conditions.
The regular hours for this position are Monday through Friday, 8:00am - 5:00pm
Additional hours may be required depending on project load.
P
ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.
Please visit our website at ******************* for additional information and to apply online.
$41k-78k yearly est. Auto-Apply 60d+ ago
IT Support Analyst (on-site)
Nanosoft Consulting Talent Page
Technical support specialist job in Raleigh, NC
The Office of the State Auditor requires two Service Support Analysts. The selected candidate for this role will provide first level support to users in a Microsoft Windows environment. This includes, but is not limited to password resets, A/V troubleshooting, access assistance, etc. Responsible for imaging PCs per outlined processes, distributing equipment and maintaining assignment information in an asset tracking system. Position will be responsible for identifying and documenting equipment for surplus, installing computer equipment in an office environment, maintaining printers and scanners. Position will be expected to assist users with PC performance issues and updates.
Knowledge, Skills and Abilities / Competencies
-Ability to analyze and assess client needs to develop effective and appropriate solutions.
-Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action.
-Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients
$36k-63k yearly est. 60d+ ago
Technical Support Analyst (3rd Shift)
Bandwidth 4.5
Technical support specialist job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Bandwidth TechnicalSupport Analyst will provide technicalsupport to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.
This role is Thursday-Sunday 9PM-8AM.
What You'll Do:
Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.
Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.
Analyze call flows, packet captures, and system logs for faults.
Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.
Test and duplicate customer issues to validate the issue and resolution.
Escalate issues to the relevant teams when required.
Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics.
Interact with various teams to provide feedback and recommend improvements to current products or procedures.
Keep up-to-date with technical knowledge and learn new technologies and products.
What You Need:
Bachelor's degree in Computer Science, Information Technology, or related technical field
Experience: 1-2 years of experience in technicalsupport or related field
Skills: Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.
Excellent communication and interpersonal skills.
Capable of multitasking in a fast-paced environment.
Strong problem-solving skills.
Able to work individually and in teams with a focus on detail.
Bonus Points:
Network+, CCNA or similar
PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
$33k-61k yearly est. Auto-Apply 25d ago
Tech Specialist - Jr - Normal
Arete Technologies 4.5
Technical support specialist job in Raleigh, NC
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
Description:
NCDOT is looking to hire a TechnicalSpecialist that will serve as a service owner for Citrix XenMobile and Microsoft Office.
This position is needed to develop, design, and administrate specific technology systems for DOT's Mobile Device Management and Microsoft Office. This position will serve as a service owner of the Microsoft Office products suite that DOT uses and for Citrix XenMobile as DOT's MDM solution. Their MS Office duties will include keeping informed of what features and changes are coming to the Office suite, leading version upgrade deployments, troubleshooting install issues, maintaining Office group policies, and being a consultation resource for support techs. Their XenMobile duties will include building and maintaining DOT's Citrix XenMobile environments, managing the 1000+ devices that use this system, and serving as the point of contact for issues regarding the system. The goal is to eventually convert this position to a permanent state employee since this will be an ongoing support need.
skills required
Experience developing, designing, and administrating Citrix XenMobile and managing the devices that utilize it.
Experience with migrating to Microsoft Office 365, creating and managing Office 365 builds and policies, troubleshooting Office 365 software issues.
Consultancy Skills. Ability to provide expertise and consultation to management representatives on a regular basis.
Planning and Organizing. Ability to plan task timelines and use of resources.
Ability to manage projects that have high impact changes to operating and peripheral systems or the implementation of emerging technologies.
Technical Knowledge. Ability to apply new releases of operating systems and associated software.
Technical Solution Development. Ability to demonstrate thorough knowledge of technologies and systems in place and to support those technologies.
TechnicalSupport. Ability to provide technical consultation on projects.
Customer Services. Promotes positive customer relationships and mentors others to ensure customer satisfaction.
Effective Communication. Interprets and communicates information, ideas, and instructions. Persuades and negotiates to build cooperation and consensus
Organizational Awareness. Demonstrates in-depth knowledge of Department and relationships (formal and informal).
Teamwork. Assesses skills within a team and works to build on individual strengths within the team and leads multiple team efforts.
Experience with some or all of the following products: Microsoft Deployment Toolkit, AdminStudio, AppSense, SCCM.
Qualifications
local only NC
Additional Information
All your information will be kept confidential according to EEO guidelines.
$39k-77k yearly est. 1d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Raleigh, NC
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$28k-39k yearly est. 9d ago
Information Technology
Vp 3.9
Technical support specialist job in Raleigh, NC
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$36k-72k yearly est. Auto-Apply 60d+ ago
Site Support
Stella Environmental Services 4.8
Technical support specialist job in Raleigh, NC
Job Description
Now Hiring! Site Support
$40k-49k yearly est. 11d ago
Information Technology
Veterans Prime, Inc.
Technical support specialist job in Raleigh, NC
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$35k-64k yearly est. Auto-Apply 60d+ ago
IT Specialist
Timmons Group 4.5
Technical support specialist job in Raleigh, NC
Timmons Group is seeking a skilled and customer-focused IT Specialist to join our Raleigh, NC office. This role is ideal for a tech-savvy professional who thrives in a dynamic environment and enjoys solving complex technical challenges. As an IT Specialist, you'll be a key troubleshooter and support resource for hardware and software across the organization. You'll manage software license servers (e.g., Bentley SELECT, ArcGIS, Adobe, Microsoft, Autodesk), monitoring tools (e.g., System Center), backup solutions (physical and cloud-based), and provide advanced support for critical user issues.
Essential Duties and Responsibilities
of a successful candidate include but are not limited to:
Manage IT services, tools, and licensing components
Support end-users and teams in designing solutions and resolving technical issues
Collaborate with the Systems Administrator to address networking problems
Continuously learn new technical skills and procedures
Work independently on projects and deliver effective solutions
Skills/Requirements
of a successful candidate include but are not limited to:
Bachelor's degree in IT, Information Systems, or Computer Science (preferred)
3-5 years of relevant experience (preferred)
Strong knowledge of Windows and Linux operating systems
Familiarity with virtualization platforms and AutoCAD-related software (a plus)
Basic understanding of IPv4 networking
Ability to diagnose performance bottlenecks (bandwidth, I/O, memory, CPU)
Experience with web application administration (IIS, Nginx, Apache)
Proficiency in server OS administration (Windows Server, Ubuntu, RedHat)
Scripting skills (PowerShell, Bash, Command Line)
Office365 administration experience
Availability for occasional night/weekend support
Strong problem-solving and remote troubleshooting skills
Excellent verbal and written communication
Experience with Autodesk and ArcGIS products
A friendly, customer-service mindset
Initiative and a passion for continuous learning
Professionalism and maturity in handling responsibilities
Additional Information
The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are looking for high energy, creative, flexible, patient, self-starters who are willing to work at a dynamic pace. Candidates must share a commitment to our company's Vision, Mission and Shared Values.
Timmons Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.
Timmons Group is a full-service engineering and technology firm recognized nationally as a “Best Firm to Work For” by CE News. With over 15 offices throughout the Mid-Atlantic and Southeast, we provide civil engineering, environmental, economic development, GIS/geospatial technology, landscape architecture, and surveying services to a diverse client base. As one of Engineering News Record's (ENR) Top 500 Design Firms for over 30 years, we are dedicated to being an employer of choice and providing our people with the best resources, technology, and culture to help them thrive in an engaging career development setting. For more information, visit
***************
.
#LI-KH1
$75k-102k yearly est. 3m ago
R&D Information Technology Summer Internship
Merz North America 4.1
Technical support specialist job in Raleigh, NC
About Us
Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.
A Brief Overview
This internship will focus on the information technology aspects of supporting a research and development environment. This includes potential careers in: Front end application support Computer System Validation and Computer Software Assurance Business Analysis Project Management AI Initiatives.
Duties and Responsibilities
Learn the basic functions of the different R&D departments including: Clinical Non-Clinical (Laboratory) Biometrics and Data Management Medical Device Development Program Management Quality Regulatory Safety
Learn the basics of helpdesk support for a variety of R&D focused computer systems
Learn how to support computer applications in a federally regulated environment
Learn how to investigate, test, and deploy solutions to a variety of business related challenges
Learn how to structure and execute an IT project
Learn how to build, deploy, and maintain AI agents that support R&D processes
Minimum Requirements
Basic proficiency with Microsoft Products (Outlook, Word, Excel, Teams, etc.)
Education
Minimum Requirements:
Currently enrolled as a rising junior or senior at an accredited college or university.
Pursuing a degree in Computer Science major or equivalent (Computer Engineering, Information Technology, etc.) or a closely related field.
Preferred Requirements:
Pursuing a Masters degree in Computer Science major or equivalent (Computer Engineering, Information Technology, etc.) or a closely related field.
Additional Information
Program Length:
11-week program (Projected Dates: June 1, 2026 - August 13, 2026)
Location:
Raleigh, NC
Weekly Hybrid Schedule: 3 days in the office and 2 days remote
$28k-38k yearly est. 6d ago
R&D Information Technology Summer Internship
Merz Pharmaceuticals USA
Technical support specialist job in Raleigh, NC
About Us Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.
A Brief Overview
This internship will focus on the information technology aspects of supporting a research and development environment. This includes potential careers in: Front end application support Computer System Validation and Computer Software Assurance Business Analysis Project Management AI Initiatives.
Duties and Responsibilities
* Learn the basic functions of the different R&D departments including: Clinical Non-Clinical (Laboratory) Biometrics and Data Management Medical Device Development Program Management Quality Regulatory Safety
* Learn the basics of helpdesk support for a variety of R&D focused computer systems
* Learn how to support computer applications in a federally regulated environment
* Learn how to investigate, test, and deploy solutions to a variety of business related challenges
* Learn how to structure and execute an IT project
* Learn how to build, deploy, and maintain AI agents that support R&D processes
Minimum Requirements
* Basic proficiency with Microsoft Products (Outlook, Word, Excel, Teams, etc.)
Education
Minimum Requirements:
* Currently enrolled as a rising junior or senior at an accredited college or university.
* Pursuing a degree in Computer Science major or equivalent (Computer Engineering, Information Technology, etc.) or a closely related field.
Preferred Requirements:
* Pursuing a Masters degree in Computer Science major or equivalent (Computer Engineering, Information Technology, etc.) or a closely related field.
Additional Information
Program Length:
* 11-week program (Projected Dates: June 1, 2026 - August 13, 2026)
Location:
* Raleigh, NC
* Weekly Hybrid Schedule: 3 days in the office and 2 days remote
$27k-40k yearly est. 9d ago
IT Product Intern
Advance Stores Company
Technical support specialist job in Raleigh, NC
Schedule - 34.5 hours a week, Monday - Friday // May 26 - July 31, 2026
Application Deadline: Sunday, January 4, 2026 at 11:59PM EST
Advance Auto Parts is more than just an auto parts store - we're a recognized leader in the automotive aftermarket industry. As part of our commitment to innovation and growth, we're excited to welcome a new cohort of interns to join our team.
This 10-week paid internship offers students the opportunity to gain hands-on experience across various areas of our business. The program begins with a comprehensive orientation week, where interns will learn about our company's history, values, and culture, while connecting with team members across the organization. Each intern will be paired with a dedicated mentor to provide guidance and support throughout the program.
Interns will then transition into their assigned functional teams, where they'll actively contribute to meaningful projects aligned with key business initiatives. This is not a job shadowing experience - it's a chance to make a real impact, collaborate with professionals, and immerse yourself in our dynamic workplace.
The program fosters a fun, team-oriented environment, encouraging strong peer relationships and professional development. At the conclusion of the internship, participants will present their project outcomes and proposed solutions to senior leaders, offering valuable exposure to executive-level decision-making.
Advance Auto Parts is proud to champion diversity and community engagement. But don't just take our word for it - apply today and experience it for yourself.
Summary
We are looking for a motivated and detail-oriented IT Product Intern to support our product team in building, improving, and launching products that solve meaningful customer problems. You will collaborate with product managers, designers, engineers, and other cross-functional teams to help drive product initiatives from research and planning through execution.
General Job Responsibilities
Assist product managers with defining product requirements, writing user stories, and maintaining documentation.
Conduct user and market research to help identify customer needs, trends, and competitive insights.
Support product roadmap development, feature prioritization, and backlog grooming.
Analyze user data and product performance metrics to uncover insights and recommendations.
Collaborate with designers to explore UX/UI improvements and participate in usability testing.
Participate in sprint activities, including planning, stand-ups, and review sessions.
Help test new features, collect feedback, and ensure product quality before release.
Prepare presentations, reports, and materials for cross-team communication.
Qualifications
Currently pursuing a degree in Business, Engineering, Computer Science, Design, or a related field.
Rising or Current Senior at the time of application (Expected Graduation between December 2026 - May 2027).
Strong interest in product management, technology, and user experience.
Excellent analytical, communication, and problem-solving skills.
Ability to work collaboratively in a fast-paced environment.
Familiarity with tools such as Figma, Jira, Notion, Excel/Sheets, or analytics tools is a plus.
Curiosity, creativity, and a willingness to learn.
What You'll Gain
Real-world experience in product development and lifecycle management.
Mentorship from experienced product managers and cross-functional teammates.
Exposure to agile workflows, product strategy, and customer-centric thinking.
Opportunities to contribute directly to features used by real customers.
A strong foundation for future roles in product management or related fields.
This position is located in Raleigh, NC. The program dates are May 26, 2026 - July 31, 2026.
Application Deadline: Sunday, January 4, 2026 at 11:59PM EST
Applicants must be legally authorized to work in the United States for ANY employer. This position is ineligible for employment visa sponsorship. This includes initial or change of employer filings of any kind, including but not limited to H-1B, TN, or E-3.
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$27k-40k yearly est. Auto-Apply 12d ago
Information Technology Intern, application via RippleMatch
Ripplematch Internships 3.9
Technical support specialist job in Raleigh, NC
This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent.
About RippleMatch
RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.
Requirements for the role:
Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or a related field.
Basic understanding of IT infrastructure components (servers, networking, and storage), software applications, and security protocols.
Familiarity with operating systems such as Windows, mac OS, and Linux.
Ability to assist with troubleshooting, software installation, and system maintenance.
Strong analytical and problem-solving skills, capable of addressing technical issues.
Good organizational and project management skills, with the ability to manage multiple tasks and contribute effectively to team projects.
Effective communication and interpersonal skills, essential for providing user support and working collaboratively within IT teams.
Eagerness to learn new technologies and IT support techniques.
Proactive approach to learning and applying information technology solutions.
$30k-38k yearly est. Auto-Apply 25d ago
IT Intern
Aspida Financial Services
Technical support specialist job in Durham, NC
Internship Description
:
Aspida is a tech-driven, nimble insurance carrier. Backed by Ares Management Corporation, a leading global alternative asset manager, we offer simple and secure retirement solutions and annuity products with speed and precision. More than that, we're in the business of protecting dreams; those of our partners, our producers, and especially our clients. Our suite of products, available through our elegant and intuitive digital platform, focuses on secure, stable retirement solutions with attractive features and downside protection. A subsidiary of Ares Management Corporation (NYSE: ARES) acts as the dedicated investment manager, capital solutions and corporate development partner to Aspida. For more information, please visit ************** or follow them on LinkedIn.
Who We Are:
Sometimes, a group of people come together and create something amazing. They don't let egos get in the way. They don't settle for the status quo, and they don't complain when things get tough. Instead, they see a common vision for the future and each person makes an unspoken commitment to building that future together. That's the culture, the moxie, and the story of Aspida.
Our business focuses on annuities and life insurance. At first, it might not sound flashy, but that's why we're doing things differently than everyone else in our industry. We're dedicated to developing data-driven tech solutions, providing amazing customer experiences, and applying an entrepreneurial spirit to everything we do. Our work ethic is built on three main tenets: Get $#!+ Done, Do It with Moxie, and Have Fun. If this sounds like the place for you, read on, and then apply at aspida.com/careers.
What We Are Looking For:
This position will be within a certain area of the IT team from Software Engineering, Data Analytics, Infrastructure, or Business Analytics. As a broader part of the IT department, this position will have the ability to gain exposure to other functions and high impact projects. This role is required to be onsite 3 days a week at our Durham, NC headquarters.
What You Will Do:
Software Engineering Duties
Assist in Software Development
Write test, and debug code for internal tools or applications.
Collaborate with engineers on feature development and bug fixes.
Participate in Agile/Scrum Meetings
Join sprint planning, standups, and retrospectives to understand the software development lifecycle.
Code Review & Documentation
Review pull requests and provide feedback under guidance.
Maintain clean, commented, and documented code for assigned tasks.
Business Analytics Duties
Gather and Analyze Business Requirements
Work with stakeholders to understand data needs and translate them into technical requirements.
Dashboard & Report Creation
Build and update dashboards using tools like Power BI, Tableau, or Excel to support business decision-making.
Process Improvement Support
Analyze workflows and identify inefficiencies or opportunities for automation.
Competitor & Market Research
Perform benchmarking studies and present findings related to product performance or business strategy.
Data Analytics Duties
Data Visualization
Create visual representations of data trends and insights using tools like Python (Matplotlib, Seaborn), R, or visualization platforms.
General IT Internship Duties
Cross-Team Collaboration
Wor closely with software developers, analysts, and project managers across departments.
Ad Hoc Projects
Support one-off technical or analytical projects as needed by the IT or data teams.
Learning & Development
Participate in training sessions, tech talks, or mentorship programs to enhance technical and soft skills.
What We Provide:
Hourly
Full-Time hours
9-week summer program
What We Believe:
At Aspida Financial Services, LLC, we are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. As such, Aspida does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
Requirements
What We Require:
Actively pursuing Bachelor's degree in computer science, engineering, data analytics or related field
Analytical and problem-solving skills
Great attention to detail
Interpersonal skills
Proficiency in Microsoft suite
Clear and concise written and verbal communication skills
$27k-40k yearly est. 60d+ ago
PT IT/Cybersecurity Intern *INTERNAL ONLY*
Johnston Community College 3.9
Technical support specialist job in Smithfield, NC
This part time temporary position is made possible under an NSF federal grant which is intended to provide real world experience to matriculated students of the IT/Cybersecurity curriculum at JCC. The student intern will work under the direction of faculty and staff members to apply knowledge already learned, gain valuable practical experience, and learn new skills while supporting JCC's mission. This experience will be a valuable asset when applying to post-graduate or other intern positions. The student will work approximately 10 hours per week and the schedule will be variable based on project needs and priorities of the BILT and/or IT departments.
THIS POSITION IS INTERNAL ONLY
Knowledge & Responsibilities
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each specific responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific Responsibilities include the following. Other duties may be assigned.
* Assist in monitoring and analyzing security alerts and incidents.
* Conduct vulnerability assessments and penetration testing.
* Support the implementation of security measures and protocols.
* Help in the development and maintenance of security documentation.
* Participate in security awareness training and initiatives.
* Collaborate with the IT team to ensure compliance with security policies.
* Research and stay updated on the latest cybersecurity trends and threats.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Minimum & Preferred Qualifications
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Currently pursuing an Associate's degree in Cybersecurity, Information Technology, Computer Science, or a related field.
* Basic understanding of cybersecurity principles and practices.
* Familiarity with security tools and technologies (e.g., firewalls, intrusion detection systems).
* Strong analytical and problem-solving skills.
* Excellent communication and teamwork abilities.
* Eagerness to learn and adapt in a fast-paced environment.
Preferred Skills:
* Experience with programming languages such as Python, Java, or C++.
* Knowledge of network protocols and operating systems.
Additional Information
Language Skills
* Effective written and verbal communication skills are required.
Reasoning Ability
* Ability to use effective critical thinking, problem solving and decision-making skills.
Computer Skills
To perform this job successfully an individual should be proficient in Microsoft Windows environments.
Certificates, Licenses, Registrations
* None
What We Offer:
* Hands-on experience in a dynamic and supportive environment.
* Mentorship from experienced cybersecurity professionals.
* Opportunities for professional development and growth.
* Flexible working hours and a collaborative team culture.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
$27k-34k yearly est. 8d ago
Desktop Support Level 1
Artech Information System 4.8
Technical support specialist job in Cary, NC
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Primary Skills:
• Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based)
• Should have experience in working in enterprise call centre environment.
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experience necessary.
• ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Exchange 2003/2007
• ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Qualifications
Desktop support Level 1
Additional Information
Client : HCL America; This is a Contract-to-Hire role.
$60k-90k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Garner, NC
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$28k-39k yearly est. 9d ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Cary, NC?
The average technical support specialist in Cary, NC earns between $28,000 and $80,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Cary, NC
$47,000
What are the biggest employers of Technical Support Specialists in Cary, NC?
The biggest employers of Technical Support Specialists in Cary, NC are:
ASM Research, An Accenture Federal Services Company