Technical Support Specialist Jobs in Cedar Park, TX

Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical Support Specialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical Support Specialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We'll Provide: Pay range of $28-$38 per hour Paid time off and paid sick time Support/mentorship and a small team work environment Opportunities for continued growth and learning What You'll Do: Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations Troubleshoot and resolve problems related to hardware, software, networks, and security Install, configure, and maintain various IT systems and applications Respond to tickets in accordance with SLA guidelines and document all support activities Assist with onsite and remote support for clients as needed Contribute to the development of knowledge base articles and technical documentation Participate in projects and new technology implementations Skills You'll Need: Valid license and reliable transportation to travel to client sites Minimum 2 years IT industry experience in SMB environments - MSP experience preferred Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration Familiarity with networking concepts, firewalls, and VLANs Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.) Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder Nice to Have: Experience with virtualization technologies (VMware, Hyper-V) Experience with Microsoft Remote Desktop environments Experience with ticketing systems (e.g., Autotask) Knowledge of cybersecurity best practices Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

About Us : CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company's cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Technical Support Analyst provides primary support to customers encountering problems using CDK's products and solutions (CDK Parts, CDK Service, CDK Systems, and CDK elead applications). Responds to customer product inquiries via telephone, email or ecases. Facilitates inquiries through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance, or product/service application or compatibility matters. Documents customer information and recurring technical issues to support product/service quality programs and product development. Is a mentor and SME for peers and other cross-application teams. Provides customer service by applying problem-solving and troubleshooting skills to assess issues and establish a course of action to guide the requestor to timely resolution of inquiries that come in via phone, chat, email, and online ticket. Applies knowledge of CDK case resolution process, policies, case management, service level management, defect/PCR process, and escalation methodology using other departments as needed Uses superior customer service skills, keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated to resolution, especially critical client issues Provides other ad hoc support and duties as assigned, including providing support for other staff functions or special projects as necessary and attends training courses as required, and stays abreast of evolving internal processes and industry developments. Provides "on-site" support, training and/or consultation for customers as requested. Acts as a Subject Matter Expert with User Workflows in their primary application as assigned (To assist in training and new hire onboarding), allowing them to effectively mentor peers and is seen as a "go-to" employee for product/service knowledge. Develops a productive working relationship with Sr. TSAs; to the point they can be a backup, based on need. Develops knowledge of a secondary application at a productive level through available training and one's own initiative. Skills: CCNA or 2+ years experience troubleshooting network equipment (routers, switches,) Ability to handle high-stress interactions and situations and is able to de-escalate appropriately using empathy Ability to own skill development/self-training Ability to respond effectively to mentor/coach feedback Strong communication skills with peers as well as clients, both oral as well as written Strong customer service skills Time management and ability to complete tasks to a definite deadline Strong work ethic; displays the drive to learn new features or troubleshoot methods for their primary application Ability to engage and resolve critical problems quickly and efficiently Exemplary case documentation as well as strong interaction quality Ability to work as a team member with limited supervision Proven track record of takin ownership of all issues reported, ability to drive issues to closure contingent on client satisfaction Take ownership of issues while handling client and internal communication Ability to identify and escalate product/service defects Qualifications: Bachelor's Degree CCNA or 2+ years experience troubleshooting network equipment (routers, switches,) Knowledge of Microsoft O/S and/or PC hardware, Microsoft printing, Active X controls, or Mobile devices (Smartphones/iPads) Strong internal drive and initiative to grow self and team members Automotive industry experience Intermediate knowledge of Unix/Linux/SQL as needed for application/technology Basic project management skills Comfortable and effective in knowledge sharing

Duration: January 2025 - October 2025 (10 months) We are seeking experienced and customer-focused IT Deployment Technicians to assist with a large-scale PC/Workstation refresh project. This initiative involves replacing outdated equipment, ensuring smooth transitions, and providing technical support to end-users. Successful candidates will have a strong technical background, proven customer service skills, and the ability to work collaboratively in a fast-paced environment. [Job Description / Responsibilities] PC Deployment Activities: Prepare and configure new PCs/workstations for deployment: Unbox new equipment and dispose of packaging waste. Coordinate with users to schedule upgrades. Rename PCs to align with department specifications. Register security software and document assets (location/name/owner). Replace outdated hardware: Swap old Samsung PCs and peripherals (monitors, keyboards, and mice). Properly dispose of old IT equipment, including serial number recording and hard drive removal for accounting submission. Ensure network connectivity: Confirm the new PC has a valid IP address and is pingable on the network. Collaborate with firewall engineers to migrate firewall settings and IP reservations. Data Transfer: Run data transfer scripts to migrate files and verify accuracy. Perform manual data transfer if complications arise. General: Maintain detailed documentation of all actions performed. Provide clear and effective communication with end-users throughout the upgrade process. Qualifications Proven experience in IT hardware/software support or related field (minimum 2 years). Strong knowledge of basic networking concepts and troubleshooting. Exceptional customer service skills with 3+ years of experience in client-facing roles. Experience with imaging, deploying, and replacing PC hardware. Excellent verbal and written communication skills. Ability to follow instructions, collaborate within a team, and adapt to changing priorities. Expectations: Team Collaboration: Work cohesively with other team members, end-users, and firewall engineers to ensure seamless transitions. Attention to Detail: Maintain precise documentation and ensure all security and compliance protocols are followed.

Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience. 5+ years of field experience. A+ Certification 5+ years' experience working in a Help Desk or Desktop environment. 5+ years' experience with setting up and troubleshooting Microsoft office suite products (Office 365/Office 2013). 5+ years' troubleshooting Windows 8.1 and above operating systems. Understanding of VPNs and Wi-Fi profiles is a plus. Experience with Telecom/VOIP is a plus. Microsoft Windows Image Deployment experience needed PowerShell or other scripting experience a plus. Experience using some type of Remote Desktop Support Tool. Experience with a ticketing system. Setup and troubleshoot network printers for end-users. Ability to manage time effectively and complete required projects on time. ITIL Certification is a plus.

iR has partnered with a client of ours in Austin, TX who is looking for a seasoned leader to serve as the Head of Advisor Technology Strategy & Ecosystem. This person will be tasked with shaping, developing, and implementing a forward-thinking advisor technology strategy. This position will drive the transformation and enhancement of advisor-facing technology platforms, strengthening our competitive edge and delivering exceptional experiences for advisors across all subsidiaries of our client. This leadership role is pivotal to the Digital & Technology organization, requiring a deep technical foundation, extensive knowledge of wealth technology, and proven expertise in digital strategy. The ideal candidate will continuously enhance the advisor experience while driving operational excellence and scalable solutions. What you get to go do in this role! Managing the entire advisor technology ecosystem, encompassing third-party solutions and integrations. Serving as a critical partner in acquisition strategies, leading technology evaluations during M&A activities, assessing risks, and ensuring smooth transitions into the ecosystem. Partnering with the Digital & Technology leadership team to align the advisor technology strategy with broader platform goals, focusing on scalability, efficiency, and seamless integration. Creating a robust framework to assess and onboard technologies/vendors that address advisor needs while staying ahead of industry developments and innovations. Design and execute the Advisor Technology Strategy, ensuring alignment with our client's overall business objectives and advisor support initiatives. Lead the development and management of the advisor technology ecosystem, integrating third-party tools to optimize efficiency and performance. Establish a structured process for evaluating and selecting technologies, ensuring compatibility with existing platforms and alignment with strategic goals. Drive scalability and integration efforts by ensuring new technologies complement our client's core systems. Act as a key leader in acquisition strategies, overseeing all technology-related due diligence for new RIA or IBD acquisitions. Identify risks and integration challenges, providing clear documentation and actionable recommendations for post-acquisition plans. Collaborate with leadership to create and implement seamless technology onboarding strategies for acquired entities. Partner closely with the Digital & Technology leadership team to ensure the advisor ecosystem complements enterprise-wide platforms and objectives. Engage with business leaders and other stakeholders to understand advisor priorities, ensuring technology investments align with strategic initiatives. Use advisor and internal feedback to identify and resolve pain points in the advisor experience, driving continuous innovation. Oversee enterprise-wide vendor relationships, including negotiating contracts to maximize value across all subsidiaries of our client. Evaluate and onboard new technology solutions while implementing best practices in vendor management to ensure cost efficiency and innovation. Foster relationships with industry-leading providers to continually enhance our client's advisor technology ecosystem. Build and lead a team of skilled technologists and digital product specialists, promoting a culture of innovation, collaboration, and accountability. Champion efforts to attract, retain, and develop top talent to support the organization's technology goals. Maintain open and transparent communication with the executive team, sharing updates on opportunities, challenges, and progress in the advisor technology space. What you need to be successful in this role: Demonstrated success in designing and managing advisor-focused technology ecosystems in the financial or wealth management sectors. Proven ability to develop tools and digital platforms that enhance efficiency and advisor satisfaction. Extensive experience in managing vendor partnerships, negotiating enterprise agreements, and implementing evaluation frameworks for emerging technologies. Hands-on experience conducting due diligence and managing the technology aspects of mergers and acquisitions within financial services or related industries. Adept at leading cross-functional teams and driving alignment across departments to achieve organizational goals. In-depth knowledge of innovative technologies and industry shifts, with a demonstrated ability to leverage these insights for strategic advantage. Preferred Skills and Attributes: Comprehensive understanding of wealth management solutions, such as CRM systems, portfolio management tools, and financial technology platforms. Familiarity with AI-driven technologies and advanced data analytics. Exceptional communication and interpersonal skills, with the ability to influence senior leaders and external stakeholders. Strong business acumen, ensuring technology investments deliver measurable outcomes aligned with the organization's objectives. If this sounds interesting and you meet the above criteria, please apply and lets tall today!

Customer Support Engineer with knowledge in LCD devices wanted. The successful candidate will be comfortable with frequent business travel in Houston and Louisville to meet with clients and oversee regional CS operations. Qualifications: 1. 2 years+ of technical engineering and troubleshooting experience in LCD devices; 2. Ability to quickly solve problems of LCD devices; 3. Ability to travel as needed for business meetings and client engagements.

SNI Companies has partnered with an amazing organization in North Austin for a unique role as a French bilingual client support representative! Combine your Administrative support skills with the ability to handle a volume of inbound calls, multi-tasking ability and technical skills in this fast-paced fulltime role with growth potential, benefits and incentives. In this role you will be processing and adjudicating automotive related claims in a professional environment. Skills: Ability to speak fluent French and English with clients High volume inbound call experience Ability to multitask and attention to detail Microsoft office skills, Word, Excel and Outlook Technically savvy to pick up on new software and interoffice chat forums Why Work Here: Amazing leadership team! Small training classes with personal one on one attention and group training by a seasoned and experienced coach and trainer. Friendly and fun environment with excellent employee culture Growth paths within the role to continue to advance your career Apply today!

This role is essential to assessing the customer and business needs by providing support for drives and applications. The Controls Application Specialist is responsible for developing the systems and applications that control our products. ESSENTIAL DUTIES AND RESPONSIBILITIES Interfaces with overseas System Automation Group. On product lead times, orders, and general requests & RFQ's. Handle customer problems that appear to arise from the use of the product. Handle requests for replacing defective parts. Communicate with factory personnel regarding parts, outline drawings, serial number identification and application questions. LV VFD Modification order entry & project management Inventory monitoring (Factory shipments, Panel shipments, Customer Forecasting) Product quotations processes Working with department engineers for support and project management Interfacing with customers and vendors Collaborate across internal departments during the entire project transaction Regular attendance is an essential function of this position. Compliance with applicable Company policies concerning maintaining a drug free workplace is required. Compliance with all Company policies is required, including adherence to Company ISO 9001 Standards and compliance with Company Affirmative Action Plan and Company Safety procedures. Regular attendance is an essential function of this position. Other functions as required (non-essential functions). EDUCATION AND EXPERIENCE three to five years of related experience and/or training; One to three years of experience using Metaphase, MS-Office, Oracle or SQL database preferred One to three years of experience using Windows NT, C/C++ J/J++

Remote IT Support Specialist - Job Description Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare, retail, and industrial partner with us to fulfill customer needs with professional drivers and proactive customer service. We are transforming the same-day delivery experience, which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc 5000's Fastest Growing Private Companies in America, our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, improving customer experience and streamlining operations. For more information about how Dropoff shapes the future of same-day delivery, visit ************************ About the Opportunity Searching for your next challenge? Dropoff is looking for a proactive and detail-oriented Remote IT Support Specialist to join our team. The ideal candidate will provide comprehensive technical support and guidance to ensure seamless operations across the organization. This role will involve setting up and managing devices, troubleshooting, providing software and hardware support, lite AWS admin, and administering security protocols. The ideal candidate for this position will live in the central Texas area. Responsibilities G-Suite Administration: Manage and troubleshoot user accounts, access issues, and permissions in Google Workspace, ensuring smooth operations across all tools (Drive, Gmail, Calendar, etc.). Mobile Device Management (MDM): Configure, manage, and secure company-owned devices. Ensure proper enrollment and policy compliance across various operating systems. Machine Administration: Oversee the administration of workstations and laptops, ensuring systems are up to date with the latest software, patches, and security measures. Remote Tech Support: Provide remote troubleshooting and technical support for employees across the organization, ensuring quick resolutions for hardware or software issues. New Machine Setup: Configure and set up new devices for employees, ensuring systems are pre-installed with necessary software and tools. Apple Warranty and Repair: Manage Apple hardware warranties, initiate repair requests, and oversee the repair process for all Apple products used within the company. AWS administration: Manage AWS account, troubleshoot access, connectivity issues, and integration issues. Qualifications and Experience Proven experience in IT support or a similar technical role. Proficiency in managing G-Suite (Google Workspace) and Slack. Experience with MDM tools like Jamf, Microsoft Intune, or similar platforms. Solid understanding of security best practices, including security training and incident recovery. Strong verbal and written communication skills to guide users through technical issues. Strong technical knowledge of mac OS and Windows environments, including machine setup and troubleshooting. Experience with Apple Care and handling Apple Warranty/Repair claims. Ability to work independently and collaborate with a remote team. Dropoff Benefits Stock options (every employee is an owner in the company) Competitive Healthcare Plan for you and your dependents Flexible vacation policy (work/life balance is important to us!) Culture (We are an inclusive team who celebrates our unique talents) Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!) Dropoff is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

. Technical Support Specialist I page is loaded **Technical Support Specialist I** **Technical Support Specialist I** locations Austin time type Full time posted on Posted 30+ Days Ago job requisition id JR105470 **Create the future of e-health together with us by becoming a Technical Support Specialist I** At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. **Your Contribution:** * Responds to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue. * Analyzes, troubleshoots, provides recommendations, and solves customer requests regarding IT items related to or affecting our software products. * Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer's network. * Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support. * Works with a team of dedicated IT professionals that focus on accomplishing team, department, company, and customer goals. **Your Qualification:** * Must be available between the hours of 7AM - 7PM CST. * Minimum of 1 year providing technical hands-on support in a professional hardware or software environment. * Certification as a Microsoft Certified Professional, A+, or Network+. * Working knowledge of Terminal Services, Citrix, Cisco and Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). * Ability to manage multiple projects at the same time and thrive in a fast-paced high call volume environment. * Strong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner. * Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring. * Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals (printers, scanners, etc.) **What you can expect from us:** * **Purpose**: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health. * **Communities**: At CGM the people and diversity are in the center of our attention. * **Career Opportunities**: We are offering a variety of internal career opportunities and numerous long-term perspectives. * **Security**: We offer a secure workplace in a crisis-proof market. * **All-round benefits package**: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. * **Work environment**: Modern workplaces, flexible working hours, hybrid work options and much more. **We create the future of e-health.** Become part of a significant mission. Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: + Hybrid Work Options, Paid Time Off, and Paid Holidays + Medical, Dental, Vision, and 401(k) with employer match contributions + Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities + Problem management and escalation of issues in a timely manner + Prioritization of tasks and meeting of deadlines, excellent time management skills + Excellent troubleshooting and assessment skills + Excellent written/verbal communication skills + Must be a team player with outstanding customer service skills + Entry of time sheets, expense reports and documentation on or before deadline + Keep up-to-date on market trends, theory and new ways of doing things; embrace change + Assist with change-management activities + Prepare and deliver complete and concise documentation for all projects + Present progress reports to immediate supervisor and or Project Manager (if so assigned) + Help turn business problems into technical solutions + Manage deployment of equipment in compliance with established technology policies. + Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications + 2+ years experience in IT related study or field. + Must possess basic knowledge and experience with: + Windows 7/8/10 + Microsoft Office suite + Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) + Understanding of basic network concepts + Understanding of application, desktop, and server virtualization + Understanding of Desktop Deployment / Imaging + Bachelor's Degree a plus Desired Experience/Certifications + Certifications + CompTIA A+ Certification a plus + MDAA, MCSA + Windows Server 2008/ 2012/ 2016 + Microsoft Office 365 Admin portal + Understanding of File Permissions (NTFS & Sharing) + High School Degree required + Associate's Degree or higher preferred Work Environment and Physical Demands + Work primarily in a climate-controlled environment with minimal safety/health hazard potential. + Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required + Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. + The noise level in the work environment is moderate. + Frequent local travel required Powered by JazzHR

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. This role will follow U.S. Eastern Time business hours, though shifts may vary based on the evolving needs of the business. What you'll do + Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). + Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. + For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. + Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. + Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. + Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are + You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. + You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. + You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. + You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. + You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. + You have a strong, self-driven desire to exceed expectations and continuously improve your performance. + You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant (************************************************************************************ . VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form (*************************************** and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #Remote-LI Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable (********************************************** . For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is: $80,800 - $105,300 USD For all other work locations (including remote), the base salary range for this role is: $72,700 - $94,700 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here (********************************************************** .

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.

Department: IT Support

Thomas J. Henry Injury Attorneys is currently seeking an IT Support Specialist to join the firm's Houston Office. Installing and configuring computer hardware operating systems and applications; Monitoring and maintaining computer systems and networks; Trouble shooting system and network problems and diagnosing and solving hardware or software faults; Replacing parts and/or equipment as required; Setting up new users' accounts and profiles; Prioritizing and managing many tasks at one time; Supporting 5 office locations Requirements: Must have a minimum of two years experience Must have a clean criminal background Will require traveling to five locations Pay/Benefits: Medical, dental, vision and supplemental insurance available Paid vacation, all purpose leave and holidays Gym membership

Join Our Mission at Sensi.AI At Sensi.AI, we are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we aim to redefine the future of caregiving. If you're passionate about making a meaningful impact, join us in advancing Sensi.AI's virtual assessment tool. This cutting-edge technology monitors seniors' health in their homes 24/7, delivering emergency alerts, actionable insights, and predictive analysis to enable proactive and effective care. Here, you'll discover exciting opportunities for professional growth, make a direct and meaningful impact on our products and company, and contribute to a mission that truly matters. About the Role Do you thrive on solving complex problems and delivering exceptional technical solutions? At Sensi.AI, our Tier 2 Technical Support Specialists are the backbone of our AI-powered care platform's success. In this role, you'll take on advanced troubleshooting for networked devices, ensuring smooth operations and unparalleled client satisfaction. Your attention to detail in technical documentation and collaboration with diverse teams will drive operational excellence, leaving a lasting impact on the quality of our product and support processes. Key Responsibilities * Provide Tier 2 technical support to our customers and internal teams through multiple channels, including phone, email, and chat. * Troubleshoot and resolve software, hardware, and network-related escalated issues with a deep understanding of networking protocols and configurations. * Diagnose and address remote network hardware concerns using command prompt and related tools. * Create and maintain comprehensive documentation such as user manuals, FAQs, and troubleshooting guides to support internal teams and clients. * Collaborate with cross-functional teams to solve complex technical issues, offering insights to improve products and processes. * Identify patterns in reported issues and recommend technical or operational improvements. * Document all support interactions and resolutions in the ticketing system. * Stay updated on industry trends and technologies to enhance support capabilities. Requirements * Support and Networking Expert: You bring at least 3 years of technical support experience with deep network troubleshooting skills, capable of resolving hardware, software, and network-related issues. You are proficient in using command prompt tools to diagnose and address remote hardware problems, showcasing a solid grasp of networking protocols like TCP/IP, DNS, and VPN configurations. Relevant certifications such as CompTIA Network+, CCNA, etc. are an advantage. * Knowledge Builder: You specialize in crafting clear and engaging technical documentation, from knowledge base articles to user guides and FAQs. Your ability to communicate complex technical solutions in a digestible manner ensures effective support for internal teams and clients. Empathy and clarity drive your interactions, ensuring exceptional customer experiences. * Analyst: You actively collaborate with cross-functional teams, identifying patterns in reported issues to propose product or process enhancements. Your analytical skills and attention to detail enable you to track trends, contributing to the overall improvement of Sensi.AI's support ecosystem. * Self-Reliant Troubleshooter: You bring a self-motivated, problem-solving mindset, adept at independently managing escalations. Balancing autonomy with teamwork, you consistently deliver timely and effective resolutions in a dynamic environment. * Flexible Learner: You thrive in a past-paced work environment, seamlessly balancing in-office collaboration with remote customer support. Your commitment to continuous learning ensures you remain ahead in adapting to evolving technologies and industry best practices.

"Job Title: Technical Support Specialist Wage/Hour Status: Non-Exempt Reports to: Technical Support Administrator/Manager Pay Grade: CT - 6 Dept./School: Technology Date Revised: 07/01/2022 Primary Purpose: Under the general supervision of the Technical Support Administrator, the Technical Support Specialist is responsible for a variety of technical and customer support services, including, but not limited to: Responding promptly to Level 1 and escalated Level 2 work order requests as assigned, by diagnosing and repairing hardware and software issues, and by assisting end users with technical issues; Serving as lead specialist for one or more major district programs; and Performing as a team member on special projects as assigned. Qualifications: Education/Certification: High school diploma or GED Valid Texas Driver's License Related degree and/or multiple relevant technical certifications, such as A+, MCSA/MCSE, Apple ASCP/ACMT preferred Special Knowledge/Skills: The candidate should possess: knowledge of installation, troubleshooting, and repair of computer-related equipment and peripherals, including but not limited to handheld devices/tablets, printers, copiers, monitors, drives, expansion cards, input devices, and projectors; proficiency with computer hardware, operating systems, and software applications (both MAC and PC), as well as mobile devices (including iPads/iOS, Chromebooks/Chrome OS, and Windows tablets); experience with enterprise imaging and management of computers, handheld devices, applications, and systems; experience with enterprise management of anti-malware systems; knowledge of virtual desktop and implementation and cloud computing; understanding of network concepts, including client connectivity; and excellent customer service, complex problem solving, and organizational skills; and the ability to: effectively use remote support and helpdesk software; communicate effectively; and work independently. Experience: Five years' work experience supporting end users and installing, maintaining, and repairing computers, mobile devices, application software, networks, and peripherals Technical experience in an educational environment preferred Major Responsibilities and Duties: Technical Support Create and deploy images and/or configurations for computers and mobile devices. Install, upgrade and deploy equipment throughout the district as needed. Install and configure software as needed - manually, via remote deployment, and through virtual delivery. Assist technicians with complex issues. Diagnose and repair equipment, including printers, mobile devices, and computers. Assist end users with technical questions, requests, and issues as assigned. Records and Reports Maintain accurate records of time and materials required to perform repairs and service. Maintain accurate records and compile documentation related to assigned programs. Communicate with end users regarding work status. Safety and Data Security Operate tools and equipment according to prescribed safety procedures. Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying. Correct unsafe conditions in the work area and immediately report to a supervisor any conditions that are not correctable. Maintain data integrity and availability for services related to assigned program(s). Other Serve as lead specialist for one or more district programs, including, but not limited to: Device maintenance and repair program Mobile device management Patch management and software delivery VDI and cloud application delivery Anti-malware system and security software A/V Systems Printing and copying services Perform duties related to special projects as assigned. Maintain confidentiality regarding student and coworker information and as required by FERPA. Respond to after-hours emergencies as needed. Supervisory Responsibilities: None. Equipment Used: Hand tools and test instruments for installation, repairs, and testing. Personal computers, mobile devices, server systems, and peripherals. Working Conditions: Mental Demands/Physical Demands/Environmental Factors: Climbing, stooping, bending, kneeling, reaching, heavy lifting and carrying. Frequent use of small hand tools and equipment. Frequent district wide travel (must have an automobile). Occasional prolonged and irregular hours. The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Campus Technology Support Specialist 2024-2025 School Year JobID: 3090 Campus Professional Support/Campus Technology Support Specialist Additional Information: Show/Hide Job Title: Campus Technology Support Specialist Reports To: Campus Principal FLSA Status: Exempt SUMMARY Collaborates with campus and technology services team members to ensure the optimal, efficient operations of campus technology resources. Maintains high availability of all systems and resources for students, teachers, and staff. Provides training on applications and digital resources. Ensures all hardware, system and network software, and applications are installed correctly and maintained properly. Assists with the development and maintenance of classroom technology systems, lifecycle deployments, and change management processes. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Assists the campus and district in evaluating the implementation of technology at the campus and district levels as well as ensure all technology-related activities on a campus are compatible with the campus and district goals, plans and objectives. Develops, and models for students, classroom projects that integrate technology into the four core curriculum subjects: ELAR, Math, Science and Social Studies. Provides hands-on technical assistance and troubleshooting to campus faculty and staff on all campus technology resources including, but not limited to: hardware, software, and audio visual equipment. Maintains current knowledge of national/state educational technology standards (NETS, TEKS, etc.). Assists teachers and staff in the implementation and effective utilization of all classroom technology resources including hardware, software, input devices, and peripheral equipment. Provides professional development to campus staff on the use of resources, services, and applications to include hardware, software, input devices, and peripheral equipment. Attends and provides training during the district's annual technology conference. Attends professional development sessions and training for Campus Technology Support Specialist as scheduled by various district departments. Oversees the support and maintenance of equipment and resources and troubleshoots, repairs, and/or replaces all forms of campus technology resources in classrooms, labs, offices, libraries, etc. Collaborates closely with technology services support staff to assist in systems maintenance, upgrading, and planning on district computing resources, patch management, desktop operating systems, desktop management, software upgrades and resource management and accountability including, but not limited to servers and operating systems. Assists with and maintains compliance with software licensing requirements and district inventory processes. Provides hands-on support to district lifecycle deployments to include campus planning and inventory, imaging, deployment, installation and implementation ensuring maintenance of district inventory requirements. Complies with repair and ticket tracking through district automated ticketing system in addition to any requisite process reporting, etc. Works directly with assigned tickets for the assigned campus and manages the workload for support of the assigned campus. Troubleshoots connectivity issues, identifies resources that are not available for connectivity and coordinates with technology services support staff for corrective action, and provides guidance and support to the campus on areas of available connectivity, etc. Assists campus leadership and staff in the development of new and/or revised campus technology plans, resource recommendations, software acquisition and installation as well as staff training on resources. Attends scheduled meetings and works closely with the technology services team in the overall support of the campus. Consults with users, to determine hardware, software, or system functional specifications. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE Bachelor's degree, and three years of technology-related work experience or three years teaching/training experience, or combination of the two required. Familiarity with Schoology or other similar learning management systems and K-12 experience, preferred. Familiarity with multiple OS and applications preferred. LANGUAGE SKILLS Ability to read, analyze, and interpret general technical periodicals, professional journals, technical procedures, or governmental laws and regulations. Ability to write reports, business and educational correspondence, and procedure manuals. Ability to communicate effectively (verbal and written). Ability to effectively present information and respond to questions from administrators, faculty, and students. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to detect, analyze, and resolve computer related problems, and maintain emotional control under stress. OTHER SKILLS and ABILITIES Ability to utilize and install a variety of computer hardware and software. Also, must be familiar with networking. Must have a working knowledge of Windows and Mac OS, Microsoft Office productivity suite for Windows and Mac OS, other productivity solutions, and web applications. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to stand, kneel, squat, bend, stoop, push, pull, and twist. The employee is frequently required to walk, climb stairs/ladders, grasp, squeeze, extend/flex wrist, reach overhead, and drive. The employee must frequently lift and carry (15-44 pounds) and occasional heavy lifting (45 pounds and over). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, outside weather conditions, and extreme heat. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate/loud. Occasional district-wide travel to multiple campuses as assigned. Revised Date: October 30, 2018 The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview The IT Department is responsible for maintaining and managing internal and hosted hardware, software, and systems. This role serves as an IT Helpdesk Technician, supporting both internal and hosted systems. Key ResponsibilitiesUpdate tickets by gathering information and defining the ticket urgency Complete assigned tasks and tickets by following documented procedures, including Staging, Installation, Configuration, Upgrade and Maintenance of software and physical and virtual servers and workstations Communicate with professionalism and succinctly include relevant information when handing off tickets to the appropriate Line of Business, NOC Systems Administrators, Infrastructure Engineering and Systems Engineering teams Troubleshoot ticketed problems, including coordinating with Vendor support teams Qualifications1+ years of experience in IT or a related role Strong technical aptitude and troubleshooting skills for servers and systems Exceptional verbal and written communication skills in EnglishProfessional and courteous communication with internal and external customers Detail-oriented with strong organizational skills Ability to work independently in a fast-paced, dynamic environment Capacity to maintain confidentiality of shared documentation Collaborative mindset with the ability to work cross-functionally Preferred QualificationsFamiliarity with Windows Workstation and computer/network hardware administration PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.