Technical Support Analyst
Technical support specialist job in Raleigh, NC
We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department's permitting system.
Key Responsibilities:
The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels.
Troubleshoot and resolve issues related to ‘Level 1' areas such as:
Identity proofing and account activation
Password resets and login problems
Payment processing
General navigation and use of the permitting portal
Routing inquiries to appropriate program staff when necessary
Internal user permissions and system authorization
Potentially resolve ‘Level 2' and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services.
Collaborate with internal teams to ensure timely resolution of customer concerns.
Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs.
Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience
Maintain accurate records of support interactions and resolutions.
Qualifications:
Excellent problem-solving and communication skills.
Experience providing technical support or customer service in a software or web-based environment.
Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.
Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Demonstrated problem-solving skills and a proactive approach to learning and issue resolution.
Ability to work independently in a remote environment while collaborating effectively with team members.
IT Support Specialist
Technical support specialist job in Hillsborough, NC
CITEL is hiring an experienced IT Support Specialist to lead IT operations at its new Hillsborough, NC facility. The role includes managing infrastructure, user support, and ERP/CRM systems. As part of the global IT team, the specialist will implement company-wide standards, deploy systems in new buildings, and help improve tools and processes.
Key Responsibilities
Infrastructure & Systems Administration
Manage and maintain local IT infrastructure (servers, network devices, PCs, printers, A/V systems)
Oversee installation, configuration, and updates of hardware and software
Administer LAN/WAN, VPN, Wi-Fi, and ensure reliable connectivity
Implement and monitor security tools (firewalls, antivirus, backups, patching)
Document IT assets, procedures, and configurations
Deploy infrastructure in new buildings, ensuring scalability and compliance with Group standards
Propose technical improvements aligned with business needs
User Support & Training
Provide Level 1 & 2 support for Windows, mac OS, mobile devices, and productivity tools
Handle onboarding/off boarding (accounts, devices, access rights)
Train users on systems including ERP platforms and remote access tools
Communicate technical concepts clearly to non-technical users
Follow up to ensure resolution and satisfaction
ERP & CRM Administration
Serve as local contact for ERP/CRM support and administration
Provide first-level support and coordinate with Group IT or external providers as needed
Collect and relay user improvement requests
Group IT Collaboration
Apply and enforce group IT policies, standards, and security guidelines
Participate in audits, compliance processes, and international projects
Provide regular reporting and feedback to global group IT teams
Cybersecurity & Compliance
Define and implement local cybersecurity practices in line with Group policies
Monitor threats and apply corrective actions
Promote awareness of security practices among users
Support global security reviews and audits
Skills & Qualifications
Technical Skills
Strong background in IT infrastructure and systems administration
Solid knowledge of networking (firewalls, switches, VPNs, VLANs)
Experience with Microsoft 365, Windows OS, Google Workspace
Familiarity with Active Directory, DNS/DHCP, and monitoring tools
Experience with hardware troubleshooting and repair (PCs, laptops, printers, etc.)
Experience with help desk ticketing systems and remote tools
Hands-on experience deploying infrastructure in new facilities
ERP experience preferred
Soft Skills
Demonstrates a strong customer focus while effectively engaging and motivating internal teams across functions.
Able to present information in a concise, structured, and engaging manner, both in-person and virtually
Self-motivated, organized, and proactive
Able to manage priorities in a fast-paced environment
Curious, creative, and solution-oriented
Fluent in English; professional French is a plus
Work on site at our NC facility required (no remote or hybrid work)
Ability to travel internationally as needed
Education & Experience
Bachelor's or Master's in IT, Computer Science, or related field
3+ years of IT experience
Understanding business functions (Production, Supply Chain, etc.)
Knowledge of SQL, Java, or similar languages is a plus
Why Join Us?
Our new RTP facility represents the future of CITEL in the U.S. a growing team, high-tech manufacturing, and a culture rooted in collaboration and innovation. The Raleigh-Durham area offers access to world-class talent, strong infrastructure, affordable housing, and an unbeatable quality of life. Be part of a company that is protecting critical systems, supports clean energy, and growing with purpose.
Benefits:
Competitive salary and performance bonus
Health, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
Company paid life insurance
Career development opportunities
Equal Opportunity Employer
CITEL considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, disability, or sexual orientation. All applicants will be considered solely on the basis of their qualifications.
Desktop Support Specialist
Technical support specialist job in Cary, NC
Job Description:-
Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support
You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate
Provide customers with training and advice on DB related technologies and updates during service visit
Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge
Educate and share with customers on new technology and processes to enhance technology adaption
Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits
Utilise Service Now to record and track all incident related to service calls and appointments
Your skills and experience
Strong people skills and a knack for problem solving
Excellent communication skills, both written and spoken
Excellent time management skills and can make decisions quickly
Previous experience supporting Investment Banking/financial environment is an advantage
Knowledge of financial applications and MS Office suite of products
Experience in customer service/support, client services, production support or technical support role
working knowledge of Microsoft product such as O365, Teams, Windows OS 10/11.
working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android)
Strong technical skills related to desktop, mobile, End User compute environment.
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation
Desktop Support Specialist
Technical support specialist job in Raleigh, NC
DataStaff, Inc. is seeking a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
is onsite
*Travel may be required
Responsibilities:
Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Communicates status of progress to the customer.
Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installs and images new computers and loads appropriate software for customers.
Deploys new business applications as needed.
Installs local and network printers and other peripherals and configuration of same.
Responsible for user data and migration of profiles as computers are replaced.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -Lead projects that require directing the work of others with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -Creating and maintaining all documentation of process and procedures for all areas this position
This documentation is to be used by team members for operational standards of daily work.
This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.
System Security -It is the responsibility of all Technical Services Staff to be aware security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
Implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Required Skills:
7 Years - Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
7 Years - Installing and imaging new computers and loading of appropriate software for customers.
7 Years - Installing local and network printers and other peripherals and configuration of same.
7 Years - Migrating data and user profiles.
7 Years - Documenting process and procedures related to technical field support activities.
7 Years - Demonstrates knowledge and a working experience with ServiceNow call tracking system.
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Desktop Support Specialist
Technical support specialist job in Raleigh, NC
Needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed.
Required Skills:
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond
Basic knowledge of Macintosh Apple devices with a willingness to learn
Customer Technical Support Engineer
Technical support specialist job in Raleigh, NC
Hamilton Motor Company - Customer Support Engineer (Raleigh, NC - On Site)
Hamilton Motor Company is a leading provider of aftermarket upgrade kits that bring Apple CarPlay and Android Auto functionality to vehicles. We serve customers and auto shops across the United States, South America, Europe, and Africa.
As our team continues to grow, we are seeking a Customer Support Engineer to deliver exceptional technical support and customer care. This role is ideal for someone who is highly technical, customer-focused, and excited about cars and technology.
Responsibilities
Answer inbound customer calls in a professional and courteous manner.
Diagnose, troubleshoot, and document customer issues in detail.
Provide technical guidance for installation and configuration of our products.
Support both individual customers and professional auto shops.
Use our Shopify-based platform to update customer records and input order details.
Qualifications
Minimum 2 years of experience in technical support, IT helpdesk, automotive electronics, or a related field.
Strong problem-solving skills with proven ability to handle both hardware and software issues.
Excellent communication skills with 100% English fluency.
Reliable high-speed internet connection, laptop, and mobile phone.
Familiarity with automotive systems and comfort with diagnosing software issues.
Eagerness to learn our product line inside and out (comprehensive training provided).
Position Details & Compensation
Schedule: Monday-Friday, 9:00 AM - 6:00 PM ET, plus 2 Saturdays per month (10:00 AM - 3:00 PM ET).
Salary: $80,000 USD annually, with opportunities for performance-based growth and bonuses.
Growth: Hamilton Motor Company values internal development - high performers have strong advancement opportunities within the company.
IT - Helpdesk
Technical support specialist job in Graham, NC
Pureflow IT Specialist
About Our Organization:
With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise.
Job responsibilities are expected to include, but not be limited to, the following:
Configure equipment and host onboarding for new users
Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
Remote support for users in external branch locations
Manage VoIP phone system equipment and directory
Sustain company network connectivity and security
Assign software licenses and support installation of various applications
Maintain IT files on the server and online in the cloud
Schedule server updates, backups, and retrieve backups when needed
Update IT equipment and software with new firmware, drivers, etc.
Develop documentation, including SOPs and work instructions
Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.)
Assist with AV resources (conference rooms and Teams meetings)
Adhere to company SLAs and is available during IT emergencies
Available to work during non-standard hours for planned updates
Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed.
Strive for security and confidentiality in all IT functions with a Zero Trust mindset.
Qualifications:
1-2 years of experience in the enterprise computer service field
An Associate degree or Technical certification in the computer service field
Previous experience in a Windows network environment
Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central
Perks:
Competitive base salary
Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more
$1-for-$1 401(k) match up to 4% after 1-year of service
9 Company-paid holidays
Generous personal time off that increases with tenure
Education assistance
Employee referral bonus program
Ongoing training and development by internal and external industry experts
W o r king Conditions:
Usual office working conditions.
The regular hours for this position are Monday through Friday, 8:00am - 5:00pm
Additional hours may be required depending on project load.
P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.
Please visit our website at ******************* for additional information and to apply online.
Auto-ApplyDesktop Support Level 1
Technical support specialist job in Cary, NC
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Primary Skills:
• Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based)
• Should have experience in working in enterprise call centre environment.
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experience necessary.
• ITIL knowledge of V2 or V3. Especially on Service Desk, Incident, Problem, and Change Management
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Exchange 2003/2007
• ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bombard, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Qualifications
Desktop support Level 1
Additional Information
Client : HCL America; This is a Contract-to-Hire role.
Technical Support Analyst (3rd Shift)
Technical support specialist job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.
This role is Thursday-Sunday 9PM-8AM.
What You'll Do:
Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.
Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.
Analyze call flows, packet captures, and system logs for faults.
Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.
Test and duplicate customer issues to validate the issue and resolution.
Escalate issues to the relevant teams when required.
Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics.
Interact with various teams to provide feedback and recommend improvements to current products or procedures.
Keep up-to-date with technical knowledge and learn new technologies and products.
What You Need:
Bachelor's degree in Computer Science, Information Technology, or related technical field
Experience: 1-2 years of experience in technical support or related field
Skills: Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.
Excellent communication and interpersonal skills.
Capable of multitasking in a fast-paced environment.
Strong problem-solving skills.
Able to work individually and in teams with a focus on detail.
Bonus Points:
Network+, CCNA or similar
PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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Auto-ApplyTech Specialist - Jr - Normal
Technical support specialist job in Raleigh, NC
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
Description:
NCDOT is looking to hire a Technical Specialist that will serve as a service owner for Citrix XenMobile and Microsoft Office.
This position is needed to develop, design, and administrate specific technology systems for DOT's Mobile Device Management and Microsoft Office. This position will serve as a service owner of the Microsoft Office products suite that DOT uses and for Citrix XenMobile as DOT's MDM solution. Their MS Office duties will include keeping informed of what features and changes are coming to the Office suite, leading version upgrade deployments, troubleshooting install issues, maintaining Office group policies, and being a consultation resource for support techs. Their XenMobile duties will include building and maintaining DOT's Citrix XenMobile environments, managing the 1000+ devices that use this system, and serving as the point of contact for issues regarding the system. The goal is to eventually convert this position to a permanent state employee since this will be an ongoing support need.
skills required
Experience developing, designing, and administrating Citrix XenMobile and managing the devices that utilize it.
Experience with migrating to Microsoft Office 365, creating and managing Office 365 builds and policies, troubleshooting Office 365 software issues.
Consultancy Skills. Ability to provide expertise and consultation to management representatives on a regular basis.
Planning and Organizing. Ability to plan task timelines and use of resources.
Ability to manage projects that have high impact changes to operating and peripheral systems or the implementation of emerging technologies.
Technical Knowledge. Ability to apply new releases of operating systems and associated software.
Technical Solution Development. Ability to demonstrate thorough knowledge of technologies and systems in place and to support those technologies.
Technical Support. Ability to provide technical consultation on projects.
Customer Services. Promotes positive customer relationships and mentors others to ensure customer satisfaction.
Effective Communication. Interprets and communicates information, ideas, and instructions. Persuades and negotiates to build cooperation and consensus
Organizational Awareness. Demonstrates in-depth knowledge of Department and relationships (formal and informal).
Teamwork. Assesses skills within a team and works to build on individual strengths within the team and leads multiple team efforts.
Experience with some or all of the following products: Microsoft Deployment Toolkit, AdminStudio, AppSense, SCCM.
Qualifications
local only NC
Additional Information
All your information will be kept confidential according to EEO guidelines.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support specialist job in Raleigh, NC
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Information Technology
Technical support specialist job in Raleigh, NC
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplySite Support
Technical support specialist job in Raleigh, NC
Now Hiring! Site Support
We are looking for a hardworking and dependable Site Support team member to provide essential assistance to our facility, equipment operators, and management. This hands-on role involves a variety of manual tasks, ensuring smooth operations and a safe, clean work environment.
What You'll Do:
✅ Follow all company and customer-specific safety policies and procedures.
✅ Perform general manual labor, including:
Cleaning and light maintenance of equipment
Heavy lifting to relocate equipment and materials
General housekeeping (indoor & outdoor)
Landscaping tasks (debris removal, dust control)
✅ Assist in unloading vehicles.
✅ Perform routine fueling and servicing of equipment and machinery.
✅ Cross-train on various equipment and machinery.
✅ Direct site traffic as needed.
✅ Support team members during absences or high-demand periods.
✅ Comply with all facility plans, policies, and procedures.
✅ Complete additional duties as assigned.
What's in it for You?
✔ Comprehensive medical coverage
✔ Vision & Dental Plan
✔ Optional Additional Voluntary Life Insurance
✔ Paid time off
What You'll Need:
🔹 Ability to work outdoors in various weather conditions.
🔹 Previous experience with heavy equipment required.
🔹 Capability to safely lift 50+ lbs as needed.
🔹 Strong ability to work independently with limited supervision.
🔹 Valid CDL license with combination (preferred).
🔹 Willingness to quickly learn new skills, including safe equipment operation.
🔹 High level of initiative, responsibility, and work performance.
Working Conditions:
🌦 All work is performed on-site at a transfer station in varying weather conditions.
🛑 Possible exposure to dust, municipal solid waste (trash), and recycling materials.
🦺 Must wear assigned personal protective equipment (PPE) and maintain it properly.
⏰ Occasional overtime or irregular hours may be required on short notice.
If you're ready to join a strong team and take on a hands-on role, apply today! 💪
Pay Range Up to USD $22.00/Hr.
Auto-ApplyInformation Technology
Technical support specialist job in Raleigh, NC
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyIT Servicing NGS Product Summer Intern
Technical support specialist job in Greensboro, NC
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
About This Internship
Arch's internship program offers students a unique opportunity to gain hands on experience in the insurance industry. It provides challenging learning experiences that serve as a foundation for interns to explore their career choices and to develop professional skills. Working alongside some of the most talented members of the specialty insurance industry, interns will gain relevant expertise in various aspects of the field, participate in learning activities and receive ongoing feedback.
About This Role
Support the CONNECT servicing portal and Spark UI applications used by Arch MI customers and internal business teams.
Perform servicing functions such as loan boarding, loan updates, service transfers, cancellations, and cash management.
Enhance features of the Spark application using Java, Spring Boot, and Angular to meet business team requirements.
Collaborate on infrastructure components including Azure ARO (OCP), Kafka, AMQ, DataGrid, Qlik, MS SQL Server, MongoDB, DB400, Dynatrace, Splunk, and OpsGenie.
Troubleshoot and optimize application performance using monitoring tools like Dynatrace and Splunk.
Assist in integrating data sources and services to support scalable and reliable servicing operations.
Qualifications
Actively completing a graduate degree in Computer Science, or relevant program.
Minimum 3.0 GPA or higher.
College level - Graduate student, with graduation dates ranging from December 2026 - May 2027.
Proficiency in Java, Spring Boot, and JUnit required.
Experience with Typescript and Angular preferred.
Entrepreneurial spirit along with the desire to be a continuous learner.
Team player who collaborates effectively.
Self-starter who can work independently and deal effectively with multiple tasks/priorities in a fast-paced environment.
Location & Work Arrangement
The program dates are June 1, 2026 - August 7, 2026.
This position is classified as a hybrid position. You will work 2 days onsite and 3 days from home.
This position is located in Greensboro, NC.
Relocation and housing assistance is not provided for this role.
Timeline
Arch internship positions will be posted from October 2025 and will be unposted when filled.
Pay
For individuals assigned to or hired to work in Greensboro, NC, the hourly rate is $26-28 as of the time of posting. The breadth in the range exists to accommodate students in specialized programs such as actuarial candidates and graduate students. Any actual rate offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, along with the education & qualifications of the candidate. The above range may be modified in the future. Intern position is eligible for select Arch benefits.
#LI-KK1
$25 - $28 per hour
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.
14500 Arch U.S. MI Services Inc.
Auto-ApplyPT IT/Cybersecurity Intern *INTERNAL ONLY*
Technical support specialist job in Smithfield, NC
This part time temporary position is made possible under an NSF federal grant which is intended to provide real world experience to matriculated students of the IT/Cybersecurity curriculum at JCC. The student intern will work under the direction of faculty and staff members to apply knowledge already learned, gain valuable practical experience, and learn new skills while supporting JCC's mission. This experience will be a valuable asset when applying to post-graduate or other intern positions. The student will work approximately 10 hours per week and the schedule will be variable based on project needs and priorities of the BILT and/or IT departments.
THIS POSITION IS INTERNAL ONLY
Knowledge & Responsibilities
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each specific responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific Responsibilities include the following. Other duties may be assigned.
* Assist in monitoring and analyzing security alerts and incidents.
* Conduct vulnerability assessments and penetration testing.
* Support the implementation of security measures and protocols.
* Help in the development and maintenance of security documentation.
* Participate in security awareness training and initiatives.
* Collaborate with the IT team to ensure compliance with security policies.
* Research and stay updated on the latest cybersecurity trends and threats.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Minimum & Preferred Qualifications
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Currently pursuing an Associate's degree in Cybersecurity, Information Technology, Computer Science, or a related field.
* Basic understanding of cybersecurity principles and practices.
* Familiarity with security tools and technologies (e.g., firewalls, intrusion detection systems).
* Strong analytical and problem-solving skills.
* Excellent communication and teamwork abilities.
* Eagerness to learn and adapt in a fast-paced environment.
Preferred Skills:
* Experience with programming languages such as Python, Java, or C++.
* Knowledge of network protocols and operating systems.
Additional Information
Language Skills
* Effective written and verbal communication skills are required.
Reasoning Ability
* Ability to use effective critical thinking, problem solving and decision-making skills.
Computer Skills
To perform this job successfully an individual should be proficient in Microsoft Windows environments.
Certificates, Licenses, Registrations
* None
What We Offer:
* Hands-on experience in a dynamic and supportive environment.
* Mentorship from experienced cybersecurity professionals.
* Opportunities for professional development and growth.
* Flexible working hours and a collaborative team culture.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
R&D Information Technology Summer Internship
Technical support specialist job in Raleigh, NC
About Us Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.
A Brief Overview
This internship will focus on the information technology aspects of supporting a research and development environment. This includes potential careers in: Front end application support Computer System Validation and Computer Software Assurance Business Analysis Project Management AI Initiatives.
Duties and Responsibilities
* Learn the basic functions of the different R&D departments including: Clinical Non-Clinical (Laboratory) Biometrics and Data Management Medical Device Development Program Management Quality Regulatory Safety
* Learn the basics of helpdesk support for a variety of R&D focused computer systems
* Learn how to support computer applications in a federally regulated environment
* Learn how to investigate, test, and deploy solutions to a variety of business related challenges
* Learn how to structure and execute an IT project
* Learn how to build, deploy, and maintain AI agents that support R&D processes
Minimum Requirements
* Basic proficiency with Microsoft Products (Outlook, Word, Excel, Teams, etc.)
Education
Minimum Requirements:
* Currently enrolled as a rising junior or senior at an accredited college or university.
* Pursuing a degree in Computer Science major or equivalent (Computer Engineering, Information Technology, etc.) or a closely related field.
Preferred Requirements:
* Pursuing a Masters degree in Computer Science major or equivalent (Computer Engineering, Information Technology, etc.) or a closely related field.
Additional Information
Program Length:
* 11-week program (Projected Dates: June 1, 2026 - August 13, 2026)
Location:
* Raleigh, NC
* Weekly Hybrid Schedule: 3 days in the office and 2 days remote
Information Technology Intern, application via RippleMatch
Technical support specialist job in Raleigh, NC
This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent.
About RippleMatch
RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.
Requirements for the role:
Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or a related field.
Basic understanding of IT infrastructure components (servers, networking, and storage), software applications, and security protocols.
Familiarity with operating systems such as Windows, mac OS, and Linux.
Ability to assist with troubleshooting, software installation, and system maintenance.
Strong analytical and problem-solving skills, capable of addressing technical issues.
Good organizational and project management skills, with the ability to manage multiple tasks and contribute effectively to team projects.
Effective communication and interpersonal skills, essential for providing user support and working collaboratively within IT teams.
Eagerness to learn new technologies and IT support techniques.
Proactive approach to learning and applying information technology solutions.
Auto-ApplyInformation Technology Help Desk Analyst
Technical support specialist job in Cary, NC
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration.
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
Maintain clear and professional communication with end users and update tickets with accurate notes.
Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
Knowledge in identifying desktop, laptop, and printer issues.
Eligibility, Knowledge, Skills & Experience
1-5 years in a Service Desk or in an IT Support role.
Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
Phone support experience is mandatory.
3-4 yrs of university education post High school (B.Sc. or Diploma).
A proactive mindset with the ability to make a meaningful impact.
Customer focused with the eagerness to learn and grow continuously.
Experience in Technical helpdesk or technical call center support is required.
Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
Familiarity with ticketing tools like ServiceNow or Jira Service Management.
Excellent communication, customer service capability, and problem-solving skills.
Ability to follow processes and work in a structured SLA-driven environment.
A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support specialist job in Garner, NC
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military