Technical Support Specialist Jobs in Chesterfield, MI

StaffBright is currently looking for a Help Desk Technician located in the Metro Detroit, MI area. This individual would provide escalated support for customers and ensure issue resolution in a fast-paced environment. This role requires strong problem-solving skills and attention to detail. This role is a contract-to-hire opportunity, that's fully onsite near the Novi, MI area. Hours are a rotating schedule, we are looking for candidates with availability from 8 AM - 8 PM. *This role does not offer any type of sponsorship What You Will Be Doing: Provide mobile support for a range of platforms, including smartphones and tablets. Configure and maintain printers, scanners, and other peripheral devices. Act as the first point of contact for support, assessing user requests to identify needs and provide effective troubleshooting. Resolved technical issues, including account log-in problems, password resets, and Office 365 support. Partner with internal teams and external contacts to diagnose and resolve technical issues. Oversee daily ticket management, ensuring timely solutions or appropriate escalation. Identify and drive ongoing improvements to streamline support workflows. What We Need From You: Minimum of 2 years experience in an IT Support role. Knowledge in Active Directory resets. A foundational understanding of Microsoft Office 365 and the Office suite. Basic knowledge of OneDrive and SharePoint Online. Hands-on experience with analytical tools. StaffBright - Who We Are StaffBright connects exceptional professionals with fulfilling opportunities in Finance, IT, Engineering, and Sales and Marketing. By partnering with industry-leading organizations, we help accelerate careers while delivering outstanding results for our clients. At StaffBright, we go beyond traditional staffing by fostering close collaboration with our clients, recruiters, and candidates to ensure talent needs are met efficiently. Our commitment to building long-term relationships and driving success sets us apart as a trusted partner in the staffing industry.

Your responsibilities include: Take primary responsibility for issues around our SQL environments Respond to customer support calls, questions, and emails providing advanced technical support. Typically, you will respond to issues/questions escalated from the Tier-1 support team. Create, document, and track support cases and drive them to closure in a timely manner. Follow defined case management procedures. Diagnose and resolve issues; determine root cause. Diagnose and resolve data issues in SQL database environment using MSSQL tools. Create alternative methods or workarounds to correct user errors when conventional solutions do not work. Work with customers to verify and identify the nature of software issues. Escalate issues when needed; keep customers informed of status and progress. Provide advanced support for product updates. Prioritize customer issues to help the development and management teams focus on the right things at the right time for customers. Work with third-party vendors when issues involved multiple systems. Document procedures, standards, best practices, configuration settings and other items as needed or requested. Recommend changes or updates to product and training documentation. Assist in product testing for bug fixes, enhancements, or general product releases. Asist in developing content for support web site. Assist the product development team in incorporating ideas into new designs and provide insight into known customer issues. Provide task-specific end user training as needed. Requirements: Proficient with the use of various SQL database tools (ex. SQL Server Management Studio, SQL Server Profiler). Understand basic SQL queries, joins, subqueries, aggregations, filtering and sorting. Ability to write and optimize stored procedures to encapsulate logic. Knowledge of database normalization, relationships (primary keys, foreign keys), and creating efficient schema designs. Experience in SQL Server backup strategies and restoring databases. Nice to Have: Power BI, Jira, Bitbucket, C#, .Net, Visual Basic, Crystal Reports.

Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Essential Job Functions • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment. • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Assists in investigating and resolving complex installations and maintenance matters of significance. • Instructs customers in the operation and maintenance of systems/equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. • Ability to walk and stand for several hours. • Will train the right candidate on automotive software and processes. Basic Qualifications • High school diploma or G.E.D. • 1-2 years of service desk or field support experience • Knowledge of Office 365, Microsoft applications, use of ticket system (Service Now preferred). • Experience working with the hardware, software, and office equipment products Other Qualifications • Good interpersonal skills to work with customers and other unit personnel • Good analytical and problem-solving skills • Good communication skills • Good time management and organizational skills • Ability to resolve hardware and software problems Work Environment • Office/Automotive Plant environment • Overtime may be needed occasionally

Automotive hardware and software modules, and experience handling customer complaints As a Diagnostic Support Specialist for Automotive Software modules/Product support, you will be responsible to provide support to Client dealerships after diagnosing the complex software and hardware issues related to specific vehicle modules and systems Seek the support from other Client internal departments concerned with diagnosis, (Engineering, Quality, Client Customer Service Department etc) Provide quick and effective resolutions to dealer's Technician to prevent development of a backlog Provide a solution to the dealers and technicians over the phone, e-mail and through the Technical Assistance Center system Document cases using client's tracking systems (TAC and Jira) Monitor and report case progress, trends, and case load management Document root cause fixes in the relevant client systems Assist in development of preventive recurrence process and actions Support client management to direct the needs of the service to ensure a high quality, continuously improving service Collaborate with module Engineers to identify existing or new issue Identify the ECU Software for all ECUs on the target vehicles Recognize the dependencies of other ECU Software to be updated along with Infotainment and Connectivity modules Collaborate with Over the Air Software deployment teams to deploy Infotainment and Connectivity module Software and other dependent ECU Software as needed to the targeted vehicles Investigate mis-build or incorrect configurations contributing to module programming issues You will use deductive reasoning to make sound business decisions You will follow best practices and work cross-functionally with multiple teams to complete the assigned tasks and other daily job functions You will be required to multitask between tools in maintaining TSR (Technical Service Request) databases, validating input information and verifying towards solutioning with high attention to detail and sense of urgency You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests You should have working knowledge on automotive hardware, software issues, causes and remedies You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technician You will learn and process all software systems and related hardware in-scope Review and validate TSR's from dealers/technicians including validating issue related historical data and information in client systems Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets Respond and act in a timely professional manner any escalations received Graduate (4 years course) or equivalent experience 5+ years of experience in Product Support and Technical Assistance Proficiency in automotive hardware and software systems with its functionality is a must Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times Experience working and managing communications, with multiple cross-functional teams/stakeholders Has experience in participating with process improvement projects (contributor/participant) Team oriented/team player Situational/contextual awareness with the ability to assess the impacts of issues being sought for a support Excellent critical and analytical thinking High attention to detail, and high level of professionalism Proactive, self-motivated, self-starter, minimal supervision Excellent analytical skills and strong decision-making skills committed to resolution and compliance Excellent communication skills Strong organizational, time and workflow management skills Automotive Helpdesk Automotive Technician Automotive Diagnostic Support Trouble shooting Automotive controls Vehicle support system Automotive sensors Automotive Software modules Powertrain Embedded automotive software APIM (Accessory Protocol Interface Module) PCM (Power-train control module) PCU (Power control unit) ADAS (Advanced driver-assistance systems) TCU ECG BCM We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians Provide enhanced rapid response to Product Support and Software Technical Service Support Our team's principle is to put integrity in everything we do, which is supported by our HCL values Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization. Over the past decade, HCL has been one of the fastest growing technology companies in the world. What has been the source of HCL's success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First. At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered - to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career. CL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Support our customers as the Lead Software Technical Specialist while providing guidance and mentorship to our team. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Lead Software Development for assigned projects. Work with customers for approval of templates that follow their specifications. Lead a software team to ensure software for all equipment within a project is consistent with the approved templates and standards. Assure on time and on budget delivery of assigned projects. Assist Project Engineers in assessing and proposing changes. Direct team of commissioning engineers on debugging and running off equipment with team and customers on KUKAs floor. Occasional travel to customer job sites if needed. This may be overnight trips for up to 3 weeks if required. This is a leadership role that requires strong verbal as well as technical skills. We operate in a dynamic environment with regular face-to-face and MS Teams meetings with project team members as well as our customers. We have the ability to work remotely when appropriate, though this is not a remote work position and will require regular hours in the office or a manufacturing environment located in Fenton, MI. We work closely with our controls hardware, robotic and mechanical design teams to allow all team members the opportunity to share their experiences and provide the best possible deliverables to our customers. QUALIFICATIONS 10 years' experience in Powertrain and or Assembly Software development and debug of Powertrain programs using Rockwell PLCs & HMIs Experience as a Lead software engineer on other projects. PLC programming, integration, & debug with Fanuc or ABB GM GCCS certification, programming, & debug FACS programming & debug MES systems development & integration Ethernet network configuration including VLANs. Promess setup/integration Scripting abilities KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.

IT Operations Support Technician Type: W2, Contract, FT Pay: 40-45/hr Summary: The purpose of this IT Operations Support Specialist role is to ensure smooth and efficient IT operations at the Michigan Plant. This includes providing technical support for IT infrastructure and applications, troubleshooting issues, and resolving problems to support the manufacturing process. Additionally, this role contributes to process improvement efforts, focusing on flexible and lean manufacturing, error-proofing, and maintaining the manufacturing execution systems. The goal is to enhance productivity, support multi-shift operations, and ultimately help produce high-quality vehicles for the North American consumer market. Required: Technical Support: Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools. Manufacturing Process Understanding: Knowledge of manufacturing operations and business practices, with a strong desire to learn and improve processes. Troubleshooting & Problem Resolution: Technical troubleshooting, data analysis, and problem resolution for plant floor applications and infrastructure. Collaboration: Work with global teams, interface with business IT and business owners to prioritize improvement efforts, and support plant floor systems. Documentation: Develop, maintain, and share accurate support documentation. Additional Info: Requires rotating schedule to support business processes. (Days, nights and or weekends). Onsite Position. Why should you choose Epitec? We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we've set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit. How is Epitec different? Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work. What is the result? Epitec represents the world's top companies and works to fill their open jobs with the world's best talent. That's led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain's Detroit Business “Cool Places to Work,” and 101 Best & Brightest - local, national and elite winner. And that's just the beginning, as we work to innovate the way the world thinks about employment.

STACK Cybersecurity is a full-service Managed Security Service Provider (MSSP) as well as an established Managed Services Provider (MSP) We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on Cybersecurity first solutions. We are currently seeking talented Cybersecurity/Technical Support professionals for a full-time position as an IT Cybersecurity Support Technician - Tier 2. The Tier 2 Technician is responsible for advanced technical support of desktop, Server and network environments along with advanced capabilities in Cybersecurity tactics such as Indicators of Compromise, Email Security and SIEM logging. IT Support Technicians must be diligent self-starters, competent with computers and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person. This is an in-office position located in Livonia, Michigan 48150. No remote only candidates will be considered. Relocation is not available for this position. Responsibilities & Qualifications: Advanced Support relating to common technical issues involving Microsoft's core business applications (MS Office, Word, Excel, Outlook) Support of Backup Solutions and Processes Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications Malware, spam, and antivirus support on desktops and remediation of Cybersecurity Indicator of Compromise support Strong communication skills when interacting with external clients: keeping them informed of incident progress, notifying them of impending changes or outages, and proactively interacting with clients before, during, and after service requests Event Log Monitoring and Investigation: Monitor and investigate event logs for suspected activities. Identify potential security incidents and respond promptly. Threat and Vulnerability Analysis: Conduct threat and vulnerability analysis to assess risks. Propose mitigation strategies based on findings. Security Incident Handling: Investigate, document, and report any information security issues. Collaborate with relevant teams to address incidents effectively. Understanding of Cyber Threats: Familiarity with prevalent cyber threats, including malware, phishing attacks, DDoS attacks, BEC, lay-and-wait, and man-in-the-middle attacks. Stay updated on evolving threat landscape. SIEM Proficiency: Use and understand Security Information and Event Management (SIEM) solutions. Leverage SIEM data for threat detection and incident response. Knowledge of Other Cybersecurity Tools: Familiarity with tools such as EDR (Endpoint Detection and Response), MXDR (Managed XDR), SASE (Secure Access Service Edge), intrusion detection systems (IDS), and vulnerability scanners. Problem-Solving Under Pressure: Apply problem-solving skills effectively even in high-pressure situations. Prioritize and address security incidents promptly. Effective Communication: Present security findings and recommendations to senior leadership. Excellent written and verbal communication skills. Attention to Detail and Organization: Strong attention to detail when analyzing security data. Organize findings and create comprehensive reports. Independence and Teamwork: Work independently on security tasks. Collaborate effectively within a team environment. REQUIRED EXPERIENCE: Strong troubleshooting and critical thinking skills Knowledge of firewalls, switches, and routing 2+ years of Fluency with NAT, SNAT, PAT, and VLANs 2+ years of Fluency with Microsoft Entra 2+ years of Fluency with Microsoft Intune 1+ years of Experience with SSO Experience with Patching solutions Experience with EDR solutions Knowledge of MDR, XDR, MXDR 1+ years of Fluency in Conditional Access 2+ years of Fluency with DNS and DNS Configuration 4+ years of Fluency with Active Directory 1+ years of Fluency with PIM Experience with cloud platforms (AWS, Azure, Ubiquiti, etc.) Experience with SAML AUTH 4+ years of Fluency with IPSEC and SSL VPN Experience migrating to Exchange Online Experience migrating premise resources to cloud Experience observing and suggesting solutions to meet organization goals Ability to diagnose and resolve technical issues Ability to prioritize and multitask Deadline and detail-oriented Proficiency in English Excellent communication skills Customer-oriented and cool-tempered

The IT Service Desk Analyst I - Is a full-time in office role working on the Service Desk Team. This role will provide on-site and remote support for employees, including maintenance, installation, troubleshooting of computers and peripherals, training on company supported applications, and shipment of assets. This role is also responsible for coordination of incidents that require escalation to other teams within the company, third parties, and seeing these incidents through to completion. They will work directly with End Users and Management to remediate issues and strive to provide a positive Service Desk experience. Skills Help desk support, Windows 10, Customer service, Windows, Desktop, Active directory, Imaging, Technical support, Office 365, Ticketing system, Servicenow, Application support, Windows 7, O365, Mobile device, Troubleshooting, Help desk, Service desk, Mac, Password reset, Phone support, Outlook, Asset management, Configuration, Hardware/software, Software installation, Microsoft office Top Skills Details Help desk support,Windows 10,Customer service,Windows,Desktop,Active directory,Imaging,Technical support,Office 365,Ticketing system,Servicenow,Application support,Windows 7,O365,Mobile device Additional Skills & Qualifications User Support . Provide first contact support of incoming requests to the Service Desk via Cloud Contact Center, in person, or via ITSM Platform to ensure courteous, timely, and effective resolution of end-user issues. . Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as required. . Provide guidance and training on the use of company applications. . Contribute to technician and user knowledgebase and training as needed. . Adjust ticket and phone queue availability based on current workload and/or projects. . Strive to be in the top 10% of Calls Presented and Handled by Analyst . Strive to be in the top 10% Weekly of Tickets Closed by Analyst . Strive to achieve a First Call Resolve greater than 95% . Ensure that no Requests or Incident exceeds 30 days in age 1 70% Documentation . Record, track, and document all incidents and resolutions in the ITSM Platform. . Document processes and procedures for non-incidents such as shipping of equipment. . Evaluate documented resolutions and analyze trends for ways to prevent future problems. 3 10% Communication & Planning . Alert management to emerging trends in incidents. . Deploy pre-packaged software using distribution tools and processes as requested by end users. . Deploy hardware to on-site and remote users. Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $23.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Farmington Hills,MI. Application Deadline This position will be accepting applications until Jan 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The IT Operations Support Engineer is primarily responsible for following and critically reviewing policies and configurations for the use of cloud apps & services, taking responsibility for customer-report issues through troubleshooting to successful resolution, tracking and communication, maintaining a secure cloud environment, ensuring appropriate availability of services, and supporting app/services operations including determining the appropriate escalation path as needed. This role may also require occasional evening and weekend support of planned maintenance activities. The ideal candidate will be able to work independently identifying and resolving issues in a timely manner. This is intended to be an on-going role Essential Job Functions: * Works with Tech Owner/Manager and leads to get appropriate approvals * Evaluate existing processes, identify opportunities, and implement improvements to increase efficiency. * Support QA and production releases. * Document information in the form of knowledge based technical notes and articles, including support documentation. * Provide prompt and accurate feedback to developers and/or customers. * Ensure proper recording and closure of all issues. * Prepare accurate and timely reports as needed. * Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams, including Security. * Stay current on technological landscape and emerging methodologies sharing best practices amongst teams. * Complete the necessary security, technical and process improvement training curriculum as assigned. * Onboarding new partners for multiple projects. * Ability to troubleshoot on-boarding issues. * Ability to configure monitoring and logs and run regression test scripts. * Reports out the volume of success & issues on weekly level. * Ability to pick up on new technology and best practices. * Ability to prototype new concepts. Other Responsibilities: * Be part of a weekly on-call rotation schedule to monitor and troubleshoot system and infrastructure issues and handle escalations with hosting and cloud partners as assigned. * Troubleshoot production issues as needed, including off-hours and on-call support. * Attend daily standups. Minimum Qualifications and Job Requirements: * Proven working experience in enterprise technical support * Basic knowledge of systems, utilities, and scripting * Team Player * Strong problem-solving skills * Excellent client-facing skills * Excellent written and verbal communication skills * Working knowledge with Cloud environments such as Microsoft Azure, Amazon Web Services, and Google Cloud Platform, including the use of Python. * Experience with programming SQL * Experience automating routine data tasks using various automation/scripting tools (e.g., Jenkins, Nexus, SonarQube, Rundeck)

The KAMAX Group is a leading supplier in the field of high-strength fasteners for mobility and beyond. We are technologically the world's leading manufacturer of high-strength fasteners and a leading partner for complex, cold-formed parts. In the automotive sector, our recipe for success is: finding solutions today for the challenges of tomorrow. Job Summary The IT System Administrator is responsible for deploying large IT projects, including the design, implementation, and optimization of new IT systems and services. This role monitors the performance of information technology (IT) systems to determine cost and productivity levels, providing recommendations to enhance IT infrastructure. The position also involves providing support, maintenance, and security for the company's network, server environment, shared storage, firewall, and VOIP systems while ensuring high availability and reliability of IT services. Essential Functions Lead the administration and maintenance of the overall IT infrastructure across multiple locations. Partner with key business stakeholders to analyze requirements and design solutions that align with organizational objectives. Communicate effectively with all organizational levels to address IT concerns and projects. Develop, test, and implement disaster recovery plans, reviewing them semi-annually. Provide mentorship, coaching, and professional development for IT infrastructure staff. Ensure robust network and systems security by implementing best practices and proactive measures. Monitor and maintain uptime of all critical network and server-based systems. Manage escalated helpdesk tasks and serve as the final escalation point for technical issues. Additional Responsibilities Administer and support LANs, WANs, network segments, and Internet connectivity. Maintain servers, workstations, printers, switches, firewalls, cameras, and access control systems. Ensure data integrity through effective backup processes and tape rotation management. Conduct performance evaluations of IT services and recommend improvements. Troubleshoot and resolve hardware, software, and network issues reported by users. Maintain the integrity of network configurations, server deployments, and security policies. Proactively identify, analyze, and mitigate security vulnerabilities. Document and maintain accurate records of configurations, installations, and troubleshooting procedures. Install and configure IP phones and other communication devices. Monitor the network for security breaches and maintain high availability of services. Participate in continuous improvement projects, including digital transformation initiatives using Office 365 tools. Lead the integration of emerging technologies into existing IT systems to support business growth. Job Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field; or 5-10 years of equivalent work experience. 5-10 years of experience in system and network engineering, preferably in the automotive industry or similar environments. 2-5 years of experience in IT project management, including leading cross-functional teams. Strong expertise in VMware virtualization and Cisco routing/switching technologies. Advanced knowledge of storage administration, preferably NetApp, and firewall rules (e.g., Check Point). Proven experience with Microsoft Exchange Server clusters, Azure, Active Directory, SharePoint, and MS Teams. Working knowledge of Cisco wireless networks, CCTV technologies, and digital door access systems. Familiarity with network monitoring tools and automation frameworks. Ability to lift and move IT equipment weighing up to 50 lbs and navigate large facilities. Strong troubleshooting, organizational, and time management skills. Flexibility to travel domestically (10%) and internationally (10%). Self-motivated and able to thrive in a fast-paced environment. Preferred Qualifications Certifications such as CCNA/CCNP, VMware VCP, Microsoft Certified: Azure Administrator, or similar credentials. Experience with hybrid cloud environments and ITIL practices. Proficiency in scripting languages (e.g., PowerShell, Python) for automation purposes. Environmental Exposures Exposure to noise from heavy machinery when working in the plant environment. Compliance with environmental management system responsibilities and procedures.

The IT Network Administrator will oversee and participate in all network operational activity, including network system administration, capacity planning, network performance, data, and network security as well as backup and restores. This position is based in Livonia, MI and requires 100% onsite commitment. As an IT Network Administrator, you will: Oversees all network activity to ensure network performance aligns with organizational needs Performs systems administration and capacity planning including upgrading hardware, storage capacity, and optimizing resources Ensures network performance Provides data and network security Manages backup and restoration activity Troubleshoots problems and resolve issues Perform routine system maintenance and software updates Solves escalated support calls/tickets from the Help Desk in a timely fashion Performs firewall installation, upgrade, and manages network security policies To be considered an IT Network Administrator, you will need: Bachelor's degree in Computer Science, Computer Engineering, or related Minimum of 5 years of experience in Local Area Network (LAN), Wide Area Network (WAN) and Telecom U.S. Citizen or U.S. Permanent Resident allowing for International Traffic in Arms Regulations (ITAR) compliance Experience with greenfield setup, configuration and support of Cisco ASA firewalls and Palo Alto Next Generation Firewalls Experience with enterprise wireless network administration and deployment In-depth network connectivity knowledge (TCP/IP, DHCP,DNS, Ethernet) and related enterprise network routing architecture, including routing protocols: EIGRP, BGP, Layer 3 Excellent oral and written communication skills including ability to interact effectively with customers, vendors, and team members Intermediate skills in Microsoft Office Products Circuit knowledge Inventory logistics knowledge Cisco wireless management (configure and deploy wireless access points) Able and willing to work non-traditional hours and weekends A successful candidate may also have: Experience with capacity planning and performance monitoring techniques and tools VoIP administration or deployment experience Knowledge of network diagramming software

We are seeking for Procurement Specialist for our Direct client. - Procurement Specialist Duration - 12 months. Rate - $40/hour on W2. Skills needed: Contract Negotiation Services Experience (not looking for product experience) Oracle Red lining experience Project Manager skills* Government experience** Experience working with IT departments/teams OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. *************************************************

who we are JGA is an international architecture and design studio based in Detroit, Michigan. Founded in 1971, JGA delivers experiences in branded environments for some of the world's largest companies like Rolex, Hershey's and Paradies Lagardere. Our work ranges in large scale new and renovation construction projects to highly detailed small-scale retail, food and beverage, jewelry, aviation, big box retail, shopping, and civic markets. JGA is an affiliate of ChaseDesign, backed by the global network of the Interpublic Group (IPG) that creates human-centered marketing solutions with over 58,000 employees worldwide. what the role is JGA is looking for a Design Intern to join the team beginning in January 2025 for a 6 month internship. This individual will work in the Studio, comprised of both Creative and Technical designers within the architecture and interior design industry, allowing for well-rounded mentorship. You will be assigned to a Studio reporting directly to it's Director, where you will work with and support the project team in work ranging from Adobe CS, Sketch-up/Enscape, Revit or CAD and the creative resource library. the perks A lot of project exposure leads to hefty portfolios Collaborative studio environment Client interface Resources in both exterior and interior materials and finishes Access to ChaseDesign for retail, product and shopper experience exposure what it requires Documentation in CAD Adobe Creative Suite - Photoshop, InDesign and Illustrator Imaging work using Sketch-up, Enscape and Lumion Developing design catered towards space planning, materials and finishes. Major or Minor in Interior Design Experience with Revit is a perk how we'll compensate you Up to 20 hours a week starting at $16.00/hour with conditional merit for those with years of experience 6 month internship starting January 2025 with possibility of extending through the summer

The Phillip Charles Group has been servicing the local metro Detroit area for the past 40 years and has built incredibly strong partnerships with our clients, candidates and employees. We have worked with our current client for years and they are looking for an Operations Support Specialist for a DIRECT HIRE opportunity based out of their Melvindale, Mi. location. Monday-Friday, 8am-4:30pm Pay 45k-50k, based on experience. Operations Support Specialist Job Responsibilities Engage with various vendors through email and phone extensively. Assist Sales representatives with diverse tasks and coordinate with customers. Demonstrate the capability to handle urgent timelines and meet critical deadlines related to quoting and other functions that support contractors, customers, and sales representatives. Craft detailed quotes for customers. Manage the intake of parts by verifying packing slips and organizing materials accordingly. Generate invoices using Autotask (tracking software). Conduct research to enhance the quoting process. Maintain sales forecast spreadsheets in Excel. Familiarity with Quickbooks is beneficial, but not mandatory. Operations Support Specialist Skills Needed: Excellent organizational and multitasking abilities Strong problem-solving skills and attention to detail Ability to work well under pressure and meet tight deadlines Strong communication skills, both written and verbal Proven experience in operations or a similar role Education, and Experience Requirements: Administrative Experience Strong knowledge of Microsoft Excel and Word Data entry experience All resumes will be reviewed and if we think you are that we are a great fit, We will contact you to set up an interview.

The Levy Group of Companies is seeking a **Help Desk Field Technician** for our Corporate Headquarters location in **Dearborn, MI**. The Help Desk Field Technician works in conjunction with technical and non-technical personnel to provide corporate-wide, 2nd level support and maintenance of end-user hardware and software. As well as providing a high degree of customer service and professionalism within a team environment through problem assessment, identification, and resolution. They also provide backup coverage for Consolidated Service Desk Phone Technicians as needed and perform the duties and responsibilities of the Consolidated Service Desk Phone Technicians. **Benefits** * Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability * Tuition Reimbursement for qualified skilled trade programs * Student Loan Repayment Program * Employee Referral Program **Responsibilities** The Help Desk Field Technician: * Oversees the daily performance of the computer systems * Answers user inquiries regarding software or hardware operation to resolve problems * Configure and deploy hardware and software for employees. * Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications * Provides limited user training. * Explains simple and complex procedures or topics (verbally or in writing) to non-technical personnel * Maintains clear and concise details of work performed on a daily basis in the Helpdesk software * Maintains consistent communication with customers and stakeholders. * Provides on-going, up-to-date project status to supervisor/manager * Other duties as directed by supervisor **Skills** The ideal candidate will have: * 1 to 2 years previous experience in computer operations, system administration, customer service, call center, or another related areas. * Must have a solid understanding of installing and configuring various software packages (in-house and third party packages) - in particular, the Microsoft Office suites, Windows, iOS etc. * Must have a solid understanding of installing and configuring hardware (memory, hard drives, motherboards, printers etc.) * Must be familiar with configuring network clients and protocols and local and networked printers * Must have a solid understanding of the installation, commands, configurations and utilities of Windows 10 & Windows 11 * Ability to work independently * Possesses strong inter-personal, communication and phone skills to communicate effectively with all levels * A self-starter with good organizational and time management skills * Must be willing and able to travel and work in a construction environment * Must be willing and able to work overtime and weekends as needed * Ability to lift up to 50 pounds * Familiar with Microsoft Intune MDM * Familiar with troubleshooting iOS devices * Familiar with CLI/PowerShell * Familiar with Remote Desktop Protocol or similar remote access software and its configuration * Familiar with network administration (mapping network drives, working with print queues, creation/modification of user accounts/profiles, IPX/SPX, TCP/IP, etc.) * Familiar with Citrix and/or Terminal Service client software and its configuration * Familiar with the Oracle Suite of applications and its configuration * Familiar with Command Alkon scale software and its configuration * Familiar with Bid2Win bidding software and its configuration * Familiar with Libra E.I.S. client and it's configuration * Familiar with GotoAssist Service Desk application administration and its configuration * Familiar with Windows deployment tools * A+ certification **To Apply** Please submit a resume. Military Members are welcome and Veterans are encouraged to apply! *We are a unique, 100-year-old family-owned company that transforms our recycled products into construction materials, lightweight aggregates, asphalt, cement, concrete, agricultural products, and more. We provide steel mill services, flame cutting and treatment, road building, logistics, laboratory testing, and a variety of other solutions for our customers.* The Levy Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Levy Group of Companies makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Purpose Assist all users with resolving hardware and software issues related to desktop, printer and network operations. Specify and requisition hardware and software as required to support user functions. Job Duties and Responsibilities * Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization * Provide technical support to the user devices (Laptops, PC's, printers). * Provide technical support to the shop floor devices (PC's, handhelds, printers, etc.) * Support to critical meetings. * Provide analytical and administrative support to other functional areas (Finance, Operations, and Quality). * Responsible for the good deployment of Dana IT standards on hardware, software and processes. * Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization * Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool * Diagnoses customer issues and assigns appropriate support, if outside scope of support * Resolves issues and/or ensures resolution of issues * Promotes customer relations in tune with company plans and policies * Installs and maintains hardware and software used for plant operations * Works with next level of support for the resolution of issues * Conveys customers' perspective to project teams responsible for newly implemented products and existing product enhancements. * Organizing and tracking IT hardware inventory for the assigned plant. * Documenting and updating common plant IT issues and associated resolutions. * Tracking and maintaining appropriate level of supplies for IT hardware (spare devices, commonly used adapters, toner for printers, etc). Qualifications Desired: * Associates or Bachelor's Degree preferred: in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience * 3+ years' experience in a business environment with 2 years in a systems analyst, IT Analyst or similar role. * Experience working on Windows 7, Windows 10, Windows 20016 Server based devices * Experience working with MS-Office tools * Knowledge on handheld devices (RF Scanners etc) * Experience supporting Barcode/metal tag scanners and printers * Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions. * Direct desktop hardware & software support. * Be available after hours and on weekends in the event of hardware, software and/or data communications related issues that impact Shop Floor Production and/or Shipping Join our team of 40,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity. Our Values * Value Others * Inspire Innovation * Grow Responsibly * Win Together

Provides Electronic Medical Record (EMR) training and ongoing support for physicians and providers to drive successful utilization of the electronic systems. Responsible for providing physician training for Dragon Speech recognition, and to encourage and ensure ongoing adoption. Works to align system build, and training to the provider workflows. Provides at the elbow support for the physician population. Essential Functions and Responsibilities: 1. Perform training for EMR and Dragon Medical One applications for both in-patient physicians, as well as ambulatory private practice physicians and staff 2. Facilitate dissemination of education and training materials 3. Develop and maintain tip sheets and end-user training/support documentation 4. Provides technical support to end users of applications. 5. Assist IT leaders in the analysis of current state, future state and gap analysis. 6. Utilizes appropriate methodologies for communication, issue tracking, system, and project documentation. 7. Troubleshoots problems or questions from end users while prioritizing issues and workload effectively 8. Participates in interdisciplinary and process improvement teams to identify potential future uses of the information systems and potential improvements in the current use of the systems. 9. Coordinates work with users and the IT department to resolve conflicts between workflow and the information systems. Supports staff to use technology in a manner which promotes maintenance of patient safety and confidentiality. 10. Performs other related duties as required and directed. Qualifications: Required: * Associate degree in computer technology, or equivalent combination of education and experience. (Equivalency is High School diploma plus 2 years working in health care or IT) * 1 year experience in a healthcare setting (2 years without Associates degree) * Ability to travel to ambulatory offices in all McLaren Regions, including but not limited to; Northern Michigan, Central Michigan, Bay, Lansing, Flint, Lapeer, Oakland, Macomb and Port Huron with schedule flexibility, if necessary. Preferred: * Previous Cerner Millennium/Power Chart experience. * Two year of education or training experience * Two years of IT experience in a healthcare environment Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 24007397 * Daily Work Times: Standard Business Hours * Hours Per Pay Period: 80 * On Call: No * Weekends: No Equal Opportunity Employer McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

**Department:** IT **Location:** Scottsdale, AZ Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizona's #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more. As our portfolio continues to grow, so does our Corporate Team! We are hiring a IT Helpdesk Technician II to join our IT Team. Our corporate office is located in McCormick Ranch neighborhood of Scottsdale, AZ. As an IT Helpdesk Technician II, you will provide technical support of our IT systems to our portfolio of communities and our corporate office. As the IT Helpdesk Technician II, you will serve as the first-line of technical support to end-users by documenting issues and resolutions. **You're Excited About This Role Because You Will:** * Provide first-line technical support to end-users via phone, email, and in-person. * Troubleshoot and resolve hardware, software, and network issues in a timely manner. * Maintain and support computer systems, printers, and other peripheral devices. * Assist in the setup and configuration of new equipment, including computers, mobile devices, and software applications. * Document issues and resolutions using our ticketing system to ensure accurate records and knowledge sharing. * Conduct routine maintenance and updates to ensure systems are running optimally. * Educate and train staff on IT policies, best practices, and new technologies. * Collaborate with the IT team to identify and implement improvements to our technology infrastructure. * Configure and maintain UniFi Ubiquiti network stack for our properties. * Administer and manage Microsoft 365 environment, including user accounts, email, and collaboration tools. **We're Excited to Meet You! Ideally, You Will Bring:** * Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience. * Proven experience as a Helpdesk Technician or in a similar role. * Strong knowledge of Windows and mac OS operating systems. * Proficiency with Microsoft Office Suite, email clients, and remote desktop applications. * Familiarity with basic networking concepts and troubleshooting. * Excellent problem-solving and analytical skills. * Strong communication and interpersonal skills. * Ability to manage multiple tasks and prioritize effectively. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. * Experience in a Managed Service Provider (MSP) environment or property management industry is a plus. * Experience with VSAX for Remote Monitoring and Management (RMM) and Autotask for ticketing systems is highly desirable. * Experience with configuring UniFi Ubiquiti network stack is preferred. * Experience with Microsoft 365 administration is preferred. **Why You'll Love Working at Mark-Taylor:** * Opportunities for career growth * Employee referral program * Paid time off, paid sick time, paid holidays, paid volunteer time * Medical, dental, vision benefits, including paid parental leave * 401k with company match * Employee appreciation events * MT Wellness program with optional Gympass membership * Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers) **Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.** ***The starting salary for IT Helpdesk Technician II is $60,000 commensurate with experience.***