Technical Support Specialist Jobs in Daphne, AL

Provide technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively open and work support requests and escalates to the appropriate people/team as necessary. Effectively communicate and assist clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. This position is hybrid in the greater Pensacola, FL area. Day to Day, You'll… Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits. Help troubleshoot/support FR offices by phone and chat. Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district. Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs. Maintain network and telephone systems in company offices. Document hardware problems and their resolution within the ticketing system. Assist with special projects, as needed. Remote into and/ or control desktops to resolve technical issues. Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues. Maintain a technical working knowledge of product or products supported by the department. Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines. Perform other duties as assigned. About H&R Block... H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more. H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply. What you'll bring to the team... High school diploma or equivalent Experience with Windows Environment, Windows network configurations and MS Office (or equivalent) Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record. Ability to work independently or on a team Oral, written and interpersonal communication skills Demonstrated decision making, analytical and problem-solving skills. Demonstrated organization, prioritization and project coordination skills. Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems. #indeedgs

General Information This is advanced technical work in system management, system support and in maintaining system performance. Jurisdiction Yearly Salary Mobile County** $63,100 - $100,876 City of Prichard $32,352 - $50,184 City of Saraland** $53,085 - $84,865 Mobile Area Water & Sewer System* $54,412 - $86,986 Mobile County Health Department $53,085 - $84,865 Mobile Housing Authority** $55,772 - $889,161 *Amended 1/5/2024 **Amended 10/07/2024 Requirements Minimum Qualification Requirements Attainment of a minimum of a bachelor's degree from a recognized college or university in computer science or a closely related field and a minimum of three years experience performing operating system maintenance and support and troubleshooting end user operating system hardware and software; or a combination of education and experience equivalent to these requirements. Description For details, please see the Class Specifications | SYSTEM SUPPORT SPECIALIST I | Class Spec Details (governmentjobs.com). Important Information All applications must be submitted online through the Mobile County Personnel Board Job Opportunities page. As you create a JobOpps account, you will be asked for Notification Preferences (email or paper). Paper notification is not available; therefore, “email” should be selected. All notifications will be sent by email only. Only one application will be accepted per applicant per job posting. Accuracy and truthfulness are of primary importance for Merit System employment and all applications are reviewed with this in mind. Resumes will not be accepted in place of completing the education and experience sections of the application. If needed, computers and scanners are available in our office at 1809 Government Street, Mobile, AL. Our office hours are 8:00 am to 5:00 pm Monday - Friday, except for major holidays. Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination. A person with a disability may request accommodation by contacting the Mobile County Personnel Board at 251-470-7727. Adam Bourne, Personnel Director The agencies we serve are equal opportunity employers.

PENDING. GBSI is seeking an Information Technology (IT) professional for the role of Help Desk Specialist in Pensacola, FL to support end users on a government contract. The ideal candidate will be part of a DevSecOps program, operating in an Agile SAFe framework, and will serve as the initial point of contact for IT related problems and provide tier level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Responsibilities Provides support to end users to resolve technical problems on a variety of issues; Ensures a timely process through which problems are controlled (includes problem recognition, research, isolation, resolution, and follow-up); Responds to telephone calls, email, and personnel requests for technical support; Documents, tracks, and monitors the problem to ensure a timely resolution; Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem; Simulates or recreates user problems to resolve operating difficulties; Recommends systems modifications to reduce user problems; Interacts with customers to handle service inquiries and problems; Provides support to the implementation, troubleshooting and maintenance of IT systems; Rapidly distinguishes isolated user problems from enterprise-wide application/system problems; Coordinates with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements; Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return; This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence. Qualifications Bachelor's degree in Information Technology, Computer Science, Mathematics, Statistics, Business, Engineering, or management information systems and twenty (20) years of relevant experience is required; OR Master's degree in Information Technology, Computer Science, Mathematics, Statistics, Business, Engineering, or management information systems and fifteen (15) years of industry accepted Information Technology (IT) experience is required; Active DoD-issued Top Secret with Sensitive Compartmented Information (TS/SCI) Security Clearance is required at start; Significant experience working in with Linux and Windows operating Systems is required; Significant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks is required; Experience with Scripting/Automation is required; Experience with troubleshooting issues in a growing environment is required; Strong oral and written communications, as well as time management skills, are essential in this role. About GBSI Established in 1995, Global Business Solutions, LLC (GBSI) offers customers a distinctive blend of information technology capabilities, education and training services, and information assurance solutions. Managed by a team of executive leaders experienced in the field of information technology and training services within the industry and government, GBSI prides itself on exceeding expectations. Our award-winning solutions give clients the support tools needed to successfully deliver in evolving environments with confidence. GBSI is an affirmative action/equal opportunity employer. All Qualified applicants will receive consideration for employment without regard for race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. This Contractor and subcontractor shall abide by the requirements of 41 CFR-60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans. Pay Transparency Nondiscrimination Provision: GBSI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with GBSI's legal duty to furnish information. Drug Free Workplace: We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Community of Resources (COR) is a division of Merchants and Marine Bank, which has been proudly serving the communities along the Gulf Coast since 1899. At COR, we are the heartbeat of our family of brands, which includes multiple companies. We provide operational, information technology, and risk mitigation services to our brands within the Merchants & Marine Bancorp ecosystem, a well-established holding company with a staff of approximately 225 employees. We are committed to providing exceptional banking services for our customers and fostering a positive work environment for our employees. Job Purpose As a Business Systems Support Specialist, your role is vital in supporting the success of our strategic initiatives and enhancing operational efficiency. The incumbent will gather, analyze, and interpret data to help brands and lines of businesses make informed decisions. They will work with the COR Project Manager to provide maintenance, troubleshooting, and optimization to the core system. Duties and Responsibilities * Gather data from various sources such as databases, spreadsheets, and other bank technologies. * Adhere to bank data standards to maintain data integrity. * Generate regular and ad-hoc reports based on LoB and Brand needs. * Identify potential risks and issues that may impact the core system. * Provide ongoing processing support for the Bank's Core technology options includes but not limited to application products and specifications. * Write clear, concise, and grammatically correct records resulting in a consistent brand voice that is effective and compelling. * Demonstrate professional behavior that supports team efforts and enhances team behavior, performance and productivity * Review, create and modify core user rights for both internal and external users. * All other duties and responsibilities, as assigned, to support the Bank's mission & strategic objectives Qualifications * Advanced knowledge of excel * Knowledge of the fundamentals of statistics and how to apply them to research and analysis * Bachelor's degree (Data Analytics, IT, Business, Finance preferred) * Excellent communicator with the ability to effectively translate technical data to non-technical employees. * Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously, often dealing with competing groups for resources. Prioritization and negotiation skill sets will be keys to success. * Detail-oriented with a proactive attitude towards problem-solving and process improvement. Working Conditions & Physical Requirements * While performing the duties of this job, the employee is regularly required to remain in a stationary position, primarily at a desk. The work environment is typically located indoors but may have infrequent occasions to work outdoors. Some travel may be necessary to other businesses and branch locations. * The employee is frequently required to operate a computer, printer, copy machine, calculator, telephone, and/or other office equipment. * The employee frequently exchanges information with others and must be able to do so in an effective manner. Must have the ability to communicate clearly and effectively, both verbally and in writing, and across a variety of audiences. * The employee may frequently move items up to 20 pounds and occasionally move items up to 25 pounds. * The employee may frequently reach for files, books, and similar items in high or low places and must have the ability to bend, stoop, or reach. * Their typical schedule is 40 hours per week, Monday through Friday. Overtime or extended hours may be occasionally required. Direct Reports None Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected under applicable law.

Responsibilities: Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems Provides support for the escalation and communication of status to agency management and internal customers Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work MANDATORY SKILLS: Must be able to work shift schedule U.S. Citizenship Must have an active/current Top Secret clearance with SCI eligibility. Must be able to obtain DHS Suitability 4+ years of directly relevant experience Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint Experience with monitoring system health and status Experience documenting problems and resolutions through a tracking program Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations) High School diploma or equivalent is required OPTIONAL SKILLS: Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc. Experience working in an Agile environment Experience with ITIL methodology Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc. Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc. Experience performing incident response (tiered support model), using an Incident Management System. Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations. Experience interfacing directly with customer and program management team. Experience providing status to program management and input to customer status reports. DoD 8570.1-M Compliance at IAT Level I Information Technology Infrastructure Library (ITIL) certification About Avid Technology Professionals Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors. Employee Benefits The ATP Employee Benefits package includes: * A Supportive and Equitable Working Environment that is both Stimulating and Challenging * Competitive Hourly Salary * Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes * Automatic Approved Overtime (as long as contract permits) * Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component * Company Medical Coverage Plans - HMO, Open Access, PPO plans * Company Dental Plan - widely accepted, comprehensive, and flexible * Progressive Overtime Policy * Flexible Spending Account benefit * Lucrative Referral Bonus Policy * Holiday Scheduling that Coincides with Government Holidays * Robust Professional Expenses & Training Program * Computer Allowance * Internet Allowance * Short and Long Term Disability * Life Insurance

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Engineered Cooling Services (ECS), the Southeast's leading commercial HVAC service company is currently seeking highly talented individuals to join our growing team. ECS specializes in energy efficient commercial HVAC. At ECS, our people are our most important resource along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salary, advancement opportunities, excellent benefit packages and multi-level training opportunities. As an on-site service technician you will be responsible for performing diagnostics, repair, and start-up on various brands of commercial and industrial HVAC equipment within a plant environment. In this position you will establish and maintain a positive relationship with both internal and external customers. On-site service technicians also manage assigned work to meet professional and efficient execution of time and customer satisfaction. The technician documents service and installation activities using a cutting edge software and technology (Mobile-Tech) for completing work orders, maintenance checklist and daily time sheets. Workplace Values The team member will be expected to operate in line with our core values which are: * Community * Excellence * Fairness * Growth * Loyalty Benefits The following is a brief overview of the company's benefits program: * Major health and dental insurance * Life insurance * Long term disability * 401K with company match * Paid sick, vacation and holidays (8) * Professional training and industry certification * Referral incentives * Continuing education reimbursement Requirements The following qualifications along with individuals previous work experience will be considered by the company when evaluating applicants: * 18 years of age or older * Valid driver's license with clean driving record * High school diploma or equivalent * Associates degree or equivalent from an HVAC trade school or (5) years of related experience * Basic computer skills * Ability to troubleshoot and diagnose HVAC building systems * Must possess a universal EPA certification * Have and maintain a professional image * Flexibility to work overtime/weekends as required * Excellent communication skills * Air/Water cooled chiller experience a strong plus

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Who YOU are and what You can become: The IT Support Specialist II is expected to serve as the initial IT point of contact for users at the Mobile Aerospace Engineering (MAE) and Pensacola business units. You will be responsible for providing IT operations and end user support services. The IT Support Specialist II will work with the broader IT and business organization to enable end user computing and deliver technology solutions. MAE has two site locations: Mobile, Alabama and Pensacola, Florida. Who WE are and where WE are going: At ST Engineering North America, we don't just keep planes flying safely in the sky - we elevate careers! As a leading force in the aviation industry, we are committed to maintaining excellence in aircraft maintenance for some of the world's largest commercial airlines. We continuously invest in and incorporate smart technologies into our MRO work to serve employees and customers better and contribute to the safety and success of the aviation industry. Making our MRO solutions and processes smarter also helps to optimize the use of resources, which helps to reduce wastage, operating costs and our carbon footprint. What YOU will do: Manage end user computing technology, but not limited to, PC, Laptops, hardware, business applications, Network, Wi-Fi, printers, and Audio/Visual technology Provide daily support of application issues including software management, user access administration and health monitoring of end user devices Create and maintain inventory of IT, hardware equipment, job aids and work procedures Act as the first point of contact for the business users, logging, triaging, managing, and resolving incidents and requests across business unit Provide first and second tier support via telephone support, email, live support, in person walk ups and managing queues from company helpdesk, self-service portal, chats, emails and other channels Support the Network and Infrastructure team with hands-on activities for the on-premises infrastructure including software patching, upgrades, and troubleshooting. Implement, adhere, and enforce standard IT & Cyber Company policies and standards. Assist with IT Audits Proactively seek and communicate improvement opportunities for customer satisfaction Document, update, maintain, and leverage appropriate product and services knowledge. keep up to date with developments within the organization that may have an impact on the user experience Participate in an on-call duty rotation Performs other duties as assigned Certificates/Security Clearances/Other ***************************************************************************************** Additional Qualifications/Responsibilities Required Skills: Ability to analyze complex functions, procedures, problems and identify creative, logical, solutions Comprehensive understanding of end user computing technology, but not limited to, PC, Laptops, hardware, software, Network Wi-Fi, operating systems, directory services, etc. Experience with implementation of industry productivity tools and current knowledge of technology capabilities and trends Working knowledge of Microsoft Windows, Azure AD, Microsoft Endpoint manager, Microsoft 365, Jira, Tanium and Service Now is a plus. What YOU need: Education Minimum of Associates degree or Technical/Trade School education in IT is required. Relevant IT certification in business management or information systems management such as Microsoft Certified Professional, A+, or similar certification is a plus. Experience 3+ years' Experience in End User Technology support Strong Interpersonal, organizational and presentation skills Previous experience within a Technical Service Desk/Desktop role in a Customer Services environment is a required. Knowledge in of Microsoft Directory Services and Networking management is a plus PHYSICAL ENVIRONMENT: Candidate must be able to Sit in normal office environment to perform essential responsibilities while sitting in the office. Walk approximately 3 hours per day on concrete/carpet surfaces for special hardware task. Lift up 50 lbs.

Must have Top Secret Security Clearance Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. Node is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments. RequirementsRequired Skills: • U.S. Citizenship • Must have an active/current Top Secret clearance with SCI eligibility. • Must be able to obtain DHS Suitability • 6+ years of directly relevant experience • Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix. • Experience with monitoring system health and status. • Experience documenting problems and resolutions through a tracking program. • Experience performing various administrative duties and providing technical assistance, with the supervision of a team leader to remotely located users. • Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations). Desired Skills: • Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc. • Experience working in an Agile environment desired • Experience with ITIL methodology desired. • Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc. • Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc. • Experience performing incident response (tiered support model), using an Incident Management System. • Tier II experience: Prioritize incidents. Perform detailed troubleshooting and root cause analysis. Determine multi-user, multi-system correlations. • Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages. • Experience interfacing directly with customer and program management teams. • Experience providing status to program management and input to customer status reports. Required Education: • HS diploma Desired Certifications: • DoD 8570.1-M Compliance at IAT Level I • Information Technology Infrastructure Library (ITIL) certification Company Overview: Node. Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact. Our Core Values help us in our mission. They include: OUR CORE VALUES Identifying the~RIGHT PEOPLE~and developing them to their full capabilities Our customer's “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner

* You will serve as the Information Systems Security Officer (ISSO) for all matters pertaining to the protection and certification of SSGC Automated Information Systems (AIS). * You will assist the ISSM in administrating the command Information Assurance (IA) program. * You will oversee vulnerability patching efforts for compliance reporting. * You will provide guidance on revising and maintaining policy, procedure and instructional documents related to IA within the Command. * You will act as ISSO signatory authority on user authorization forms. * You will assist with the preparation of IA certification and accreditation documents. * You will work with IT Technical support personnel in investigating network or workstation related intrusion attempts and device alerts. * You will interpret patterns of non-compliance of vulnerability thresholds and their impact on the overall risk assessment of the IA program. Help Requirements Conditions of Employment * Must be a US Citizen. * Must be determined suitable for federal employment. * Must participate in the direct deposit pay program. * New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov * Males born after 12-31-59 must be registered for Selective Service. * MSP/PPP applicants must currently hold the required security clearance. * This is a Cyberspace Workforce position, work role code 722, proficiency level Intermediate the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies. * Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing. * This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time. Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the pay band NH-02 (GS-11) in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: coordinating Cybersecurity or Information Assurance (IA) operations to identify, report and prevent information system vulnerabilities. Your experience must reflect skill in the following areas: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Planning and carrying out IT assignments to ensure operational security and systems/network compliance in accordance with security/information assurance principles and practices. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Working with customers to determine requirements or problems; evaluating IT systems to recommend security enhancements to protect customers information assets. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Participating in work groups or serving on committees concerning cybersecurity efforts; providing advice and guidance in implementing IT security policies or procedures to customers or management. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Identifying or isolating IT system security problems and reviewing related information to develop and evaluate options and recommend solutions. Additional qualification information can be found from the following Office of Personnel Management website: ************************************************************************************************************************************************************************************* OR ************************************************************************************************************************************************************************************* . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education This job does not have an education qualification requirement. Additional information This position is part of the Department of Defense Civilian Acquisition Workforce Personnel Demonstration Project. The NH-03 broadband level encompasses positions equivalent to GS-12 and GS-13. This position has a control point; thus the salary range may be capped at GS-13, step 05, which is equivalent to $119,435. If you're current salary is above this amount, your salary may be matched. This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: **************************************************************************** PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: *********************************************************************************************************** Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies: * ACCOUNTABILITY * CYBERSECURITY * DATA AND CONTENT MANAGEMENT * INFORMATION TECHNOLOGY LIFE CYCLE MANAGEMENT * ORAL COMMUNICATION * WRITTEN COMMUNICATION You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. You are required to provide documentation that supports the eligibility and qualification claims made in your resume and assessment questionnaire. You must submit the applicable documents listed here and those listed with the eligibilities you select in the announcement questionnaire with your application package. Applicants who do not provide supporting documentation that fully support their claims will not be referred to the hiring manager. Cover letter is optional. A complete resume is required. Your resume must show relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume, but it is acceptable to provide elsewhere in your application package: employer's name, starting and end dates (Mo/Yr), hours per week, and pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience. TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume. Are you applying for a promotion? For GS positions, to be considered for a promotion, you must provide SF-50(s) that shows you have held the next lower GS grade for at least one year. SF-50s that have an effective date within the past year (e.g., General Adjustment SF-50 from this year or Within Rate/Grade Increases (WRI/WGI) SF-50 within a year) do not clearly show that you meet the one-year time-in-grade requirement. That means if you submit an SF-50 dated within the last year, you must submit another SF-50 dated more than one year ago to clearly demonstrate you meet the time-in-grade requirements. If you are a DoD employee, you can obtain a copy of your SF- 50(s) from MyBiz. Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? Check the Conditions of Employment section above to see if any are required. If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package. Are you using education as a substitute for some or all of the experience requirement? Is there a basic education requirement for this position? Check the Education section above to see what is allowed and what is required. Any claims you make in your resume or assessment questionnaire regarding education or degrees MUST be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school. While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position. You may submit a copy your degree(s) if specific coursework does not have to be verified. Are you a veteran claiming 5-point veterans' preference or claiming sole survivorship preference? You must submit a copy of your latest DD-214 Certificate of Release or Discharge from Active Duty (any copy that shows all dates of service, as well as character of service [Honorable, General, etc.] is acceptable) OR a VA letter that shows dates of service or service connected disability AND character of service. If you have more than one DD-214 for multiple periods of active duty service, submit a copy for each period of service. If you were issued a DD-215 to amend aforementioned information on the DD-214 you must submit that too. If you are not sure of your preference eligibility, visit the Department of Labor's website: Veterans' Preference Advisor Are you a disabled veteran or claiming 10-point veterans' preference? If you are eligible to claim 10 point veterans preference you must submit a DD-214 Certificate of Release or Discharge from Active Duty as described above for 5-point preference. You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). ******************************************* Are you an active duty service member? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.). Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents contain personal information such as SSN and DOB and some documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove said personal information before you submit your application. You must provide an un-sanitized version of the documents if you are selected. * How to Apply Click the Apply Online button to create an account or log in to your existing USAJOBS account. To apply for this position, you must provide a complete Application Package which includes: 1. Complete resume with relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume, but it is acceptable to provide elsewhere in your application package: employer's name, starting and end dates (Mo/Yr), hours per week, and pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience. TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume. 2. Complete assessment questionnaire. For a quick preview of the assessment questionnaire click here: ******************************************************** 3. Supporting documentation Failure to submit a complete application package will result in an ineligible rating and loss of consideration. Your complete application (resume, assessment questionnaire, and all supporting documents) must be received by 11:59 pm Eastern Standard Time (EST) on 02/13/2025. Applications received after 02/13/2025 will generally result in an ineligible rating and loss of consideration. If more than one resume is received, only the last resume received and processed will be reviewed. NOTE: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account: *************************************** select Application Status, and click on the more information link under the application status for this position. Your uploaded documents may take several hours to clear the virus scan process so please plan appropriately. You are encouraged to apply online. Applying online will allow you to review and track the status of your application. Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement. It is the applicant's responsibility to verify that all information in their resume and documents are legible and accurate. HR will not modify answers/documents submitted by an applicant. Agency contact information Department of Navy EIC

Summary You will serve as a Information Technology Specialist in the Information Technology Department of SUPSHIP GULF COAST. Responsibilities You will serve as the Information Systems Security Officer (ISSO) for all matters pertaining to the protection and certification of SSGC Automated Information Systems (AIS). You will assist the ISSM in administrating the command Information Assurance (IA) program. You will oversee vulnerability patching efforts for compliance reporting. You will provide guidance on revising and maintaining policy, procedure and instructional documents related to IA within the Command. You will act as ISSO signatory authority on user authorization forms. You will assist with the preparation of IA certification and accreditation documents. You will work with IT Technical support personnel in investigating network or workstation related intrusion attempts and device alerts. You will interpret patterns of non-compliance of vulnerability thresholds and their impact on the overall risk assessment of the IA program. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the pay band NH-02 (GS-11) in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: coordinating Cybersecurity or Information Assurance (IA) operations to identify, report and prevent information system vulnerabilities. Your experience must reflect skill in the following areas: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Planning and carrying out IT assignments to ensure operational security and systems/network compliance in accordance with security/information assurance principles and practices. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Working with customers to determine requirements or problems; evaluating IT systems to recommend security enhancements to protect customers information assets. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Participating in work groups or serving on committees concerning cybersecurity efforts; providing advice and guidance in implementing IT security policies or procedures to customers or management. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Identifying or isolating IT system security problems and reviewing related information to develop and evaluate options and recommend solutions. Additional qualification information can be found from the following Office of Personnel Management website: ************ opm. gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR ************ opm. gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e. g. , professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is part of the Department of Defense Civilian Acquisition Workforce Personnel Demonstration Project. The NH-03 broadband level encompasses positions equivalent to GS-12 and GS-13. This position has a control point; thus the salary range may be capped at GS-13, step 05, which is equivalent to $119,435. If you're current salary is above this amount, your salary may be matched. This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e. g. , security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc. ) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: *********** secnav. navy. mil/donhr/Documents/CivilianJobs/FedCivAnnuitants. pdf PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: ************ usajobs. gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.

Benefits: * Health, and Dental Insurance, Simple IRA * Monday thru Thursday 8:30 am - 4:30 pm Friday 8:30 am - 3:00 pm * Fun Team Atmosphere * Locally Woman Owned * Support salespeople and the production team * Coordinate installation and site visits * Keep records of customer interactions with Hubspot * Follow communication procedures, guidelines, and policies * Proofread and quality check all production-ready artwork and orders. * Provide additional support to the sales team, production, and administration as needed * Bonuses Skills: * Proven customer support experience * CRM Software * Strong phone contact handling skills and active listening * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively * High school degree or equivalent preferred * Strong computer skills including MS Office, Word, Excel, and G-Suite We are looking for someone to be a part of our team who wants a career path and personal growth. Compensation: $30,000.00 - $40,000.00 per year

At YourTEK Professionals we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Support technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills. Duties: Working with customer's IT Departments to resolve many different kinds of issues. Repairing Computers, Phones, Networks, Servers, Point of Sale Systems, and more. Diagnose and repair hardware and software issues on client PC's and mobile devices using approved methods and processes. Install hardware and software for clients. Complete necessary internal and client-related documentation as required on a daily basis. Install/configure/repair network and local printers. Train clients on basic computer knowledge. Communicate and interact with end users and internal staff to resolve IT related issues Positive and proactive attitude with customer's best interest in mind. Acknowledge and escalate issues that are brought to your attention, but may fall outside of IT support Qualification / Requirements Network Installation and design. Help Desk Support YourTEK Professionals provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, YourTEK Professionals complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Requirements Education / Training / Experience Required:

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You will analyze, design, develop, test, installing, and implement IT products delivered to headquarters, training education activities, other Navy commands and other services as directed for professional development and training. You will provide guidance to system developers and design and implement repeatable testing processes to ensure software meets operational requirements. You will identify, analyze, specify, and manage functional and infrastructure requirements needed to achieve customer, organization, and DON goals. You will maintain, monitor and ensure the security of information systems in an effective, inter-operable, scalable, reliable, integrated, compliant, and affordable fashion. You will analyze and refine systems requirements from systems analysis documentation and translate systems requirements into applications prototypes. You will develop, maintain, and validate appropriate systems design documentation and ensure documentation reflects the appropriate interface requirements. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:1) Designing, documenting, developing, modifying, testing, implementing, and supporting new or existing application software; 2) Testing, monitoring, and evaluating Information Technology technologies during design, development, procurement and/or implementation to ensure internal and external requirements are met; 3) Defining Information Technology specifications needed to execute tasks to support end user functional requirements; and 4) Applying knowledge of tool sets or languages, data structures and relational database systems (e. g. , SQL and PL/SQL, Weblogic, Linux, JBOSS) to develop program logic and write program code. Additional qualification information can be found from the following Office of Personnel Management website: ************ opm. gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e. g. , professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This announcement uses the Certain Personnel of the DoD direct hire authority to recruit and appoint qualified candidates to positions in the competitive service. This position is covered by the Department of Defense Priority Placement Program. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. A 40- hour work week is typical for this position. PHYSICAL DEMANDS The work is sedentary. Some travel is involved, but the work does not require above average agility or strength. Some work may require walking and standing in conjunction with travel and attendance at conferences, meetings, project sites, or headquarters of other agencies. Some employees may carry light items such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort. WORK ENVIRONMENT The work is usually performed in offices, meeting rooms, or an authorized telework location. The work area is adequately lighted, heated, and ventilated. Some travel to consultations is required. The travel involves the normal everyday risks and discomforts of auto, bus, rail, boat, and air transportation. The work environment involves everyday risks or discomforts requiring normal safety precautions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: *********** secnav. navy. mil/donhr/Documents/CivilianJobs/FedCivAnnuitants. pdf. Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.

Working Title: STATE ATTORNEY'S OFFICE, 1ST CIRCUIT- IT SPECIALIST I - 21008194 Pay Plan: State Attorneys JAC 21008194 Salary: $50,000.00 Total Compensation Estimator Tool STATE ATTORNEY'S OFFICE, FIRST JUDICIAL CIRCUIT OF FLORIDA * NOTICE OF AVAILABLE POSITION * IT Specialist I - 2100-8194 Minimum starting annual salary $50,000.00 Commensurate with education and experience Do you want to make a difference in your community? Do you want a rewarding career? Join the State Attorney's Office, First Judicial Circuit and be part of a dynamic team. We have four counties in the First Judicial Circuit - Escambia, Santa Rosa, Okaloosa, and Walton. We are looking to hire a IT Specialist I in Pensacola, FL (Escambia). This is a full-time position - Monday to Friday, 8:00 a.m. to 5:00 p.m. IT Specialists are assigned varied and specialized work within the IT unit. Specialties include research; analysis and improvement of workflow processes; programming, computer operation, maintenance and upgrades of software and hardware and customer support. Work may require knowledge of the basic terminology, concepts, principles, practices and techniques of data processing and computer programming; data processing flowcharting techniques; mathematics; one or more computer programming language; methods of data collection and analysis; basic management principles; ability to think logically and to analyze and solve problems. Additionally, this work may require the development of rapport with user personnel to establish, maintain and promote user confidence in the use of data processing resources. This position may also include maintenance and upgrade of all computer software and hardware including physical moves. IT Specialists provide the initial and final points of contact for user problem tracking and resolution in a timely manner. Answer incoming phone calls from computer users and troubleshoot and resolve users' problems. Candidates must have the knowledge to troubleshoot and perform routine maintenance and updates on hardware according to verbal or written instructions; develop and document standards for use, control, updating and maintenance of computer hardware and multifunctional automated office systems; create, maintain and edit multimedia materials and equipment; provide assistance agency-wide as it relates to the installation and implementation of automated office systems to include personalization of systems to correspond with the needs of the users; operate computer hardware or software according to verbal or written instructions including software such as word processing, spreadsheets, electronic mail and time management software; facilitate access to necessary software applications; maintain optimal efficiencies of hardware and system software and all hardware and system software maintenance/support contracts; develop and implement standard configurations for hardware and system software and implement upgrades; and interpret technical information relating to computer programming and data processing and case management systems. To successfully perform the duties of this position, candidates must have a professional demeanor, excellent communication skills, office experience, keyboarding skills and work well in a team environment. Candidates must be highly motivated, extremely organized, and be able to handle confidential matters with the utmost discretion. We are looking for self-starters who accept challenges, work well under pressure, and require minimal supervision after training. Minimum Training and Experience Required: A high school diploma or equivalency or vocational school training or experience in computer operations, systems, analysis, or programming. Applicants must be able to pass a background check for employment. Employer is an E-Verify participant, requiring proof of identity, and proof of US citizenship OR legal right to work in the United States. Employer has a "harassment-free" workplace policy, and requires honesty, confidentiality and professional conduct. Employees must practice safe workplace policies and procedures. Employees must maintain satisfactory attendance and job performance level to meet the mission of this employer. How to apply for the position: Individuals must use the State of FL "People First" electronic application found at *************************** Individuals are required to upload a résumé and a cover letter to the People First Application. Methods of contacting employer: E-MAIL: ***********, OR via phone ************ All résumés and People First applications will be confirmed as received by email. Agency Head: Ginger Bowden Madden, State Attorney, Employment is "At Will" and non-contracted. Employer is member of and functions under the Florida Prosecuting Attorneys Pay Plan. Agency Mission Statement: "Seeking Justice for Florida" If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at ************** on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: PENSACOLA, FL, US, 32502

Who We Are Hargrove supplies unparalleled services in engineering, procurement, construction management, and technical services in the industrial, commercial, and government sectors. With over 2,700 Teammates in 19 offices domestically and internationally, we build long-term support relationships in the energy generation, manufacturing, research and development, and process-heavy industry in on-site support arrangements, in plant-level small projects and consulting roles, and in larger capital projects. Hargrove's key operating principle is to provide the Right People, in the Right Place, at the Right Time. We believe that relationships and partnering together provide the best results and long-term benefits for our clients. Work-life balance and flexibility are important areas of focus for Hargrove. We're happy to discuss flexible working hours, patterns, and locations to suit you and the business. important areas of focus for Hargrove. We're happy to discuss flexible working hours, patterns, and locations to suit you and the business. What You'll Be Doing Job Scope: Generally responsible for the IT help desk and resolving end user support issues. This position will provide hardware and software support for a wide variety of software programs. Hardware will include desktops, printers, telephones and any other electronic equipment supported by the IT department. Work will be performed under general supervision. Primary responsibilities will include but are not limited to: Serving as primary point of contact for end users companywide including resolving end user support issues through the help desk ticket system and phone calls. Providing hardware and software support for a wide variety of software programs. Hardware will include desktops, printers, telephones and any other electronic equipment supported by the IT department. Working closely with the PC/Network Support Analyst in resolving helpdesk issues. Coordinating efforts to resolve end user requests using remote technology. Ideal Background Education: High School Diploma or equivalent is required. Advanced Technical coursework or College degree is preferred. Certification: A+ Certification is preferred. Experience: This position requires 3+ years of relevant information technology support experience. Required Knowledge, Skills, and Abilities Knowledge and application of information technology standards and procedures. Knowledge of computer hardware, upgrading and replacing computer components. Knowledge of Windows operating systems and installation procedures of computer software. Knowledge of Ethernet cabling standards. Knowledge of switching technology. Knowledge of Voice Over IP Telephone technology. Proficient in the use of Microsoft Word, Excel, Powerpoint, Outlook and other software as needed. Proficient in the use of Windows desktop software including XP and Windows 7. Ability to learn new programs to provide technical support. Ability to make and test CAT5/6 cables. Ability to troubleshoot printers and other electronic equipment. Ability to complete projects and resolve user issues in a timely manner. Ability to communicate effectively, both verbal and written. Ability to work in a fast paced environment, and extreme multi-tasking required. Ability to analyze data, make judgments and develop reports. Ability to maintain effective working relationships with teammates, clients, and vendors. Ability to listen and ascertain the needs of teammates; ability to find and communicate accurate information concerning information technology; ability to respond to teammates tactfully and courteously. Extreme attention to detail. Excellent organizational skills. Travel may be required to remote offices or onsite locations to install new equipment or setup new technology. Physical Requirements Ability to sit, stand, or walk for long periods of time. #LI-BH1 Hargrove Culture We work to create an environment founded on trust, personal integrity, and a “team mentality” so that each person understands the value of their contributions both on a project and company-wide level. We know that each person on our team contributes to the success of our company by pairing expertise and passion to meet and exceed the needs of the clients we serve across the globe. Our safety culture protects and promotes the well-being of every person who works with us and every person touched by our work. As a 100% Teammate owned company, we proudly offer a comprehensive benefits package including, paid holidays, personal paid time off, medical, dental, vision, life, and disability insurance, 401(k), and other benefits to eligible Teammates. Equal Opportunity Employment Statement Hargrove is an Equal Opportunity/Affirmative Action employer. We do not discriminate based upon race, color, national origin, religion, age, sex (including gender, sexual orientation, pregnancy, sexual identity, marital or family status), disability, military service or obligations, veteran status, or any other characteristic protected by law. Hargrove is a drug-free workplace. The selected candidate must be authorized to work in the United States.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $12.25 per hour Salary Range: 7.25 - 12.25 We are an equal opportunity employer and participate in E-Verify in states where required.

Responsibilities: Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems Provides support for the escalation and communication of status to agency management and internal customers Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work MANDATORY SKILLS: Must be able to work shift schedule U.S. Citizenship Must have an active/current Top Secret clearance with SCI eligibility. Must be able to obtain DHS Suitability 4+ years of directly relevant experience Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint Experience with monitoring system health and status Experience documenting problems and resolutions through a tracking program Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations) High School diploma or equivalent is required OPTIONAL SKILLS: Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc. Experience working in an Agile environment Experience with ITIL methodology Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc. Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc. Experience performing incident response (tiered support model), using an Incident Management System. Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations. Experience interfacing directly with customer and program management team. Experience providing status to program management and input to customer status reports. DoD 8570.1-M Compliance at IAT Level I Information Technology Infrastructure Library (ITIL) certification About Avid Technology Professionals Avid Technology Professionals, LLC (ATP) is a premiere provider of software and systems engineering, and acquisition program management services for the community. ATP is actively seeking to pursue contract opportunities with other departments and agencies in the federal government, in state governments, and in the commercial sectors. Delivered by seasoned experts in the IT field, ATP solutions adeptly address the IT concerns manifesting in both the federal and commercial sectors. Employee Benefits The ATP Employee Benefits package includes: A Supportive and Equitable Working Environment that is both Stimulating and Challenging Competitive Hourly Salary Unique Employee Success Sharing Program that allows ATP employees to Share in Company's Successes Automatic Approved Overtime (as long as contract permits) Retirement Pay (401K); 100% company paid, immediately vested with Profit-Sharing Component Company Medical Coverage Plans - HMO, Open Access, PPO plans Company Dental Plan - widely accepted, comprehensive, and flexible Progressive Overtime Policy Flexible Spending Account benefit Lucrative Referral Bonus Policy Holiday Scheduling that Coincides with Government Holidays Robust Professional Expenses & Training Program Computer Allowance Internet Allowance Short and Long Term Disability Life Insurance

Benefits: Health, and Dental Insurance, Simple IRA Monday thru Thursday 8:30 am - 4:30 pm Friday 8:30 am - 3:00 pm Fun Team Atmosphere Locally Woman Owned Support salespeople and the production team Coordinate installation and site visits Keep records of customer interactions with Hubspot Follow communication procedures, guidelines, and policies Proofread and quality check all production-ready artwork and orders. Provide additional support to the sales team, production, and administration as needed Bonuses Skills: Proven customer support experience CRM Software Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree or equivalent preferred Strong computer skills including MS Office, Word, Excel, and G-Suite We are looking for someone to be a part of our team who wants a career path and personal growth. Compensation: $30,000.00 - $40,000.00 per year At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.