Technical support specialist jobs in Delaware

Logistics at full potential GXO is a leading provider of supply chain solutions, within the world's most successful companies. We are the leaders in managing our customers goods as efficiently as possible with the help of our technologies and services. Our greatest strength is our global team - made up of energetic, innovative people from all disciplines and talents, who make GXO a great place to work. To support our growing presence in Central Europe, we are looking for an Applications Support Specialist (2nd line support) (m/w/d) to join our IT team. The successful candidate will provide first-line support for our Warehouse Management System (WMS) Manhattan Active, as well as basic infrastructure support. This role is crucial in ensuring the smooth operation of our systems and infrastructure, providing timely and effective support to our users. The position is based on-site in Dorsten and will require shift work between 7:00 AM and 10:00 PM. What your day looks like: WMS Manhattan Active Support: * Provide 1st and 2nd line support for WMS Manhattan Active users, including troubleshooting issues and resolving incidents. * Assist with user account management and permissions within the WMS. * Escalate unresolved issues to the 3rd Line Support or relevant teams as necessary. * Document and maintain records of issues and resolutions for future reference. General Support Duties: * Respond to support requests via different channel (phone, email, and helpdesk software) promptly and professionally. * Provide excellent customer service and ensure a high level of user satisfaction. * Participate in regular team meetings and contribute to continuous improvement initiatives. Other Duties: * Troubleshoot and optimize WMS and operational processes. * Help identify and specify required changes to the application. * Participate to validation, test, and accept versions/releases of software. * Cooperate with project team members and key users. * Cooperate with 3rd/4th line support. What do you need to be successful: * A degree in Information Technology, Computer Science, or a related field is preferred. * Previous experience in a similar position as a Key User or WMS IT Supporter. * Familiarity with WMS Manhattan Active is mandatory. * Overall technical knowledge of IT systems, infrastructure, and applications as well as basic understanding of networking concepts and infrastructure components (e.g., switches, routers, cables). * Proficiency in using helpdesk software and remote support tools. * Fluent in English; German language knowledge will be a plus. * Excellent communication skills, both written and verbal. * Strong problem-solving and analytical skills, as well as ability to work independently and as part of a team. Unlock the potential of your future! Your work environment Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization. GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals. Our ultimate vision Create game-changing opportunities for the world's best companies. Want to know more about GXO? Check our YouTube channel: Logistics at Full Potential - YouTube - *********** In short, this is the next place you want to work! For further information you can contact Weronika Bazylak (Corporate Recruiter), you can reach her on ************************ Interested? Apply by clicking the button and leave your updated resume. #LI-WB1 GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Technology Team as an IT User Support Specialist located in our Delaware office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in our Delaware office, on an in-office basis. This role reports to the IT User Support Manager. Position Summary The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The IT User Support Specialist works as part of a team directed jointly by an IT User Support Manager, Senior IT Manager, and the Business Director. Key Responsibilities Supports computer hardware and software, and maintains computer hardware asset inventory Oversees system setups, breakdowns, and office moves Supports conference room services with video conferencing, AV setups, and take-downs Supports mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system Supports telephone and voicemail systems Tracks user support requests and system failures Escalates more complex issues to advanced support service teams and communicates with end user Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems Performs preventative and routine maintenance Procures miscellaneous technology supplies Coordinates with IT vendors and other departments Works with core IT teams on implementation and support of technology rollouts and projects Recognizes and makes recommendations for training where opportunities exist to address common support issues Qualifications Skills & Competencies Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment Education & Prior Experience High school diploma or equivalent required; College degree preferred Previous experience providing technology support in a professional office environment Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals Experience with networking devices, cabling, and associated troubleshooting Prior use of a trouble ticket tracking system Technology Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system Experience with common law firm tools such as email archiving and document management systems. Experience with Microsoft Office 365 and iManage desired Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment Experience with remote access such as Citrix, VPN, and Remote Desktop GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers. We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital. Job Description Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: Problem-solving skills. Analytical skills. Customer service experience. Patience. Excellent communication skills, written and verbal. Responsibilities: Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems. They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person. Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved Additional Information All your information will be kept confidential according to EEO guidelines.

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we're more than a global leader in materials and solutions for advanced electronics and high-tech industries - we're a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us. Position Overview The Information Technology & Process organization in Qnity is in the early phases of a multi-year, transformational program to modernize the SAP ERP landscape and is looking for an IT Finance Lead Specialist in support of General Ledger, Consolidation and Reporting Solution. This position is an opportunity to be involved in various ERPs, current and future, focusing on Core Finance, Financial Reporting and Consolidation Solutions while being a highly visible face to our functional stakeholders and other IT&P teams. The solutions scope would include legacy ERPs, non-ERP solutions, automations and SAP and Consolidation system modernization. The IT Finance Lead Specialist will be part of a dynamic team within Qnity IT Enterprise Functions and Transformation, participating in efforts to design Finance processes as part of functional, IT transformation and corporate projects. As part of the IT Finance team, the incumbent would be involved in and would lead many different types of projects and in all phases of them from front-end loading, blue-printing, designing, building, testing, change management, go-live and hyper-care. This role will closely work with internal & external development resources to deliver projects. Key Responsibilities * In-depth conceptual, practical and advance knowledge in the Finance domain * Partner with Finance, Businesses and IT stakeholders to understand opportunities and lead creating robust business cases with Finance counterpart regarding new solutions and improvement initiates. * Be able to solve complex problems and take/propose new perspective on existing solutions, * Be able to exercise judgement based on analysis of multiple sources of information, * Work with our Strategic partners for solution development technical support, * Lead project/initiatives implementation in this functional area in close partnership with Finance, * Oversee the design of system changes ensuring compliance and scalability of solutions, aligned with Qnity Finance Corporate and IT standards and strategy. * Lead testing phase and coordinate with functional Subject Matter Experts, * Network with multiple key players globally * Maintain up-to-date knowledge of emerging technologies and changes globally, which could be relevant, Required Qualifications * Bachelor's degree in information systems, finance, tax, business commerce, or a related technical field * 10+ years of experience with related business operations/processes, including analysis, design, documentation, and using industry's best practices and standards * 10+ years of experience in SAP-FICO (especially General Ledger, Special Ledger, Controlling, profit Center accounting, consolidation) as a Subject Matter Expert or IT lead support * Strong experience working within Finance and Businesses either on the IT or Finance side * Proven experience to influence business / functional teams, including management, in the selection and design of technology solutions as well as implementation and support approaches * Strong project management skills, in both Agile and Waterfall methodologies * Successful track record working on complex and cross-functional projects * Excellent interpersonal and communication skills * S/4 experience would be a plus * Knowledge of DuPont processes would be a plus * Accountable and self-managed Working Conditions * Hybrid work environment (ideally 3 days onsite and remote as required). * May require occasional travel to various sites or company offices. * Flexible hours to accommodate project deadlines and stakeholder needs. Application Instructions Interested candidates should submit their resume, cover letter, and relevant certifications. Join our Talent Community to stay connected with us! Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

Job DescriptionSalary: IT Support Specialist Company: US Health Partners/ Delaware Cardiovascular Associates Job Type: Full-time About US Health Partners: US Health Partners (USHP) is a national network of clinicians dedicated to advancing cardiovascular care and delivering best-in-class patient outcomes. With a focus on collaborative care, innovative technology, and clinical excellence, we are leading the way in shaping the future of cardiovascular healthcare. Job Summary: Delaware Cardiovascular Associates is seeking a highly motivated and versatile IT Support Specialist to join our team. This individual will be responsible for providing comprehensive technical support across various IT functions, ensuring the smooth and efficient operation of our technology infrastructure. The ideal candidate will possess a strong foundation in desktop and server management, networking principles, application support, and telephony systems. Experience working within healthcare environments, particularly doctor's offices, is a significant advantage. Responsibilities: Desktop and Laptop Management: Configure, deploy, and maintain desktop and laptop computers. Perform system imaging and software installation. Troubleshoot hardware and software issues for end-users. Manage user accounts and access permissions. Provide end-user training and support on hardware and software. Printer and scanner setup and maintenance. Server Setup and Maintenance: Assist with the setup, configuration, and maintenance of physical and virtual servers. Monitor server performance and ensure system stability. Implement and manage backup and recovery procedures. Perform basic server troubleshooting and maintenance tasks. Networking: Assist with the configuration and maintenance of network devices (routers, switches, firewalls). Troubleshoot network connectivity issues. Manage and maintain wireless networks. Basic understanding of network protocols (TCP/IP, DNS, DHCP). Application Management: Install, configure, and support various business applications. Troubleshoot application-related issues and escalate when necessary. Coordinate with vendors for application support and upgrades. Telephony Management: Assist with the setup and maintenance of phone systems (VoIP and SIP). Provision and manage user extensions and voicemail. Manage IVR and call routing. Troubleshoot phone system issues. Documentation: Create and maintain accurate documentation of IT systems, configurations, and procedures. Help Desk Support: Provide timely and effective technical support to end-users via phone, email, and in-person. Prioritize and manage support requests through a ticketing system. Other Duties: Perform other duties as assigned to support the overall IT infrastructure. Willing and able to drive between multiple office locations as needed in the Delaware market. Hours will generally be 8am to 5pm with some night and weekend work for projects as needed. Qualifications: Associate's or Bachelor's degree in Information Technology or a related field, or equivalent work experience. Minimum of 2years of experience in a similar IT support role. Proven ability to perform laptop and desktop setup, imaging, and troubleshooting. Experience with basic server setup, maintenance, and troubleshooting. Familiarity with networking concepts and troubleshooting. Experience supporting various business applications. Understanding of telephony systems. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the abilityto explain technical concepts to non-technical users. Ability towork independently and as part of a team. Strong organizational skills and attention to detail. Preferred Qualifications: Experienceworking in a healthcare environment, specifically doctor's offices. Familiarity with Electronic Health Records (EHR) systems. Relevant certifications (e.g., CompTIA A+, Network+, Server+). Experience with specific software or hardware relevant to our industry.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

JOB RESPONSIBILITIES: Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analyses for improvements as assigned. Responsible for responding to service requests to the MIS help extension by utilizing general knowledge and problem-solving skills or to recommend proper MIS personnel for response. Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc... Responsible for assisting with necessary changes to telephone system hardware and cabling. Sets up new accounts within the telephone system. Performs LAN maintenance as directed by the Systems group as necessary. Responsible for knowledge of, and adherence to Company and Departmental Policies. Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships. Communicate (both written and verbal) with and promote positive team members and guest relations. Maintain professionalism at all times when working with other team members and/or guests. Performs all other duties as assigned. JOB REQUIREMENTS: One (1) to Two (2) years computer operations; with hardware and software knowledge from a user and technical standpoint. Knowledge of LAN and MS Office Software is required. Must have strong problem-solving skills and good interpersonal communication skills. Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery. Act with discretion and maintain confidentiality in handling sensitive information. Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park. Must be able to walk and stand for at least a full eight (8)-hour shift. Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout the shift Ability to bend, reach, pull, push, kneel, squat, and grasp as needed. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control. The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory. Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management. For a full list of our career opportunities, please visit ****************************

DSWA is seeking to fill a Computer Support Technician for our Dover Admin Office located in Dover, DE. This is a full time position and includes a full benefit package including State of DE Pension, medical, dental, vision, life insurance, and other benefits. Current DSWA employees can view and or apply for this position via the Internal Job Board in ADP. Applications will be accepted until the position is filled. The starting salary for this position will be based on the selected candidate's Knowledge, Skills, Abilities (KSAs), Qualifications, Credentials and Experience. Note: This is a safety sensitive position and requires drug testing as a condition of employment. PURPOSE: The purpose of this position is to perform scheduled general routine maintenance and repair on computer related systems at all DSWA facilities and provide assistant to the Information Technology Officer. DUTIES: Job duties include but are not limited to: Cleans, maintains, and repairs computer-related hardware. Troubleshoots and repairs simple computer-related problems. Rotates scale computer-related systems out on a regular basis. Tests recycled computer components for re-use. Maintains, upgrades, and services video surveillance camera system. Reviews data files to make sure that scale computer data is backed up on the main server. Reviews video and data files to help correct discrepancies found in log files. Installs software updates and upgrades. ADDITIONAL DUTIES: Must be available 24 hours for emergency situations. Performs other duties as assigned. QUALIFICATIONS EDUCATION, EXPERIENCE, AND SKILLS: Requires a high school diploma or equivalent and ten (10) years of computer-related repair, testing, and maintenance experience. Must possess a valid driver's license. Education can be substituted for experience. Microsoft Certified Professional (MCP) Certification. Must sign a confidentiality statement. Knowledge of computer hardware and software. Knowledge of cameras and video surveillance systems. Skill in troubleshooting computer problems. Ability to communicate computer problems and possible solutions. Ability to work independently and in a rapidly changing technical scenario. Ability to troubleshoot and repair computer hardware and software. Physical Requirements: This position requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling, talking or hearing. This position requires lifting up to 100 pounds. The position requires close vision (clear vision at 20 inches or less). Distance vision (clear vision at 20 feet or more). Color vision (ability to identify and distinguish colors). Depth perception (three-dimensional vision, ability to judge distances and spatial relationships). Position risks exposure to indoor environment, outdoor environment, noise, extreme temperatures, vibration, moisture and/or humidity, dust, fumes, gases, and electrical hazards.EOE

Job Description About Us: NEXPERA leads the way in sulfuric acid and potassium hydroxide regeneration, offering a comprehensive range of products and services that optimize processes, minimize environmental impact, and allow our partners to focus on their core operations. With the industry's largest facility network, we ensure unmatched reliability and drive innovation across the industrial landscape. In addition, we provide an unmatched array of sulfur-based chemicals and related services to a diverse set of industries. Position Purpose We are seeking an IT Deskside Support Specialist to provide hands-on technical expert and deliver exceptional support across endpoints, printers, mobile devices, and user systems. This role blends troubleshooting, hardware deployment, vendor coordination, and customer service to ensure smooth day-to-day operations and long-term IT reliability. Primary Duties/Responsibilities (but not limited to): · Deploy and manage Windows devices using Microsoft Intune and Windows Autopilot · Monitor compliance, enforce security policies, and ensure seamless provisioning · Provide Tier 1 support via phone, email, and ticketing system · Set up desktops, laptops, and peripherals; install operating systems and standard applications · Perform hardware upgrades, software patching, and performance tuning · Support AV equipment and multimedia systems in conference rooms · Provide hands-on support for networked and local printers, including installation, configuration, and troubleshooting · Resolve issues such as printer driver conflicts and connectivity problems · Coordinate with external printer vendors for maintenance, repairs, and warranty claims · Coordinate toner and supply management with printer vendor and ensure timely replenishment · Assist with printer fleet upgrades, replacements, and deployment planning · Maintain documentation of printer models, configurations, and service history · Maintain accurate inventory of IT equipment and software licenses · Coordinate procurement, track orders, and manage returns or warranties · Create IT purchase requisitions as requested and manage the process in collaboration with the Procurement team · Handle onboarding/offboarding by provisioning accounts, hardware, and access to third-party platforms · Manage ordering, upgrades, and troubleshooting mobile devices (AT&T, Verizon) via carrier portals · Liaise with service providers for improved pricing and support · Maintain documentation for mobile assets and ensure data compliance · Diagnose and repair hardware failures, software bugs, and network issues · Resolve printer jams, email delivery problems, and user-side disruptions · Collaborate with Security, HR, and Engineering teams to troubleshoot shared systems · Track service requests and incidents in an ITSM platform, ensuring timely resolution · Document solutions, contribute to knowledge base articles, and flag recurring issues · Participate in office moves, network setups, and on-site installations · Support software migrations, upgrades, and cloud service implementations · Assist with audits, compliance initiatives, and process improvements · Identify patterns in user-reported issues and develop preventative strategies · Recommend tools or methods to improve IT efficiency and user satisfaction · Stay current on IT trends and expand technical skillset · Travel up to 10% for remote site support or special projects Qualifications: · Strong understanding of hardware/software architecture, operating systems, and networking protocols · Analytical troubleshooting with creative problem-solving · Excellent communication skills with user-friendly tech translation · Organizational skills to manage multiple tickets and priorities · Customer service excellence and user empathy · Experience with networking infrastructure (switches, routers, cabling) is a plus · 5+ years of customer service and IT support desk experience · Associate's or Bachelor's in Computer Science or related field (preferred) · Hands-on experience supporting enterprise environments with endpoint management tools · Microsoft certifications Benefits: NEXPERA's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Desktop Support Engineer Wilmington, DE Monday - Friday 8:00 am - 5:00 pm Onsite CSC is looking for a Desktop Support Engineer to join our Infrastructure Services Team. As a Desktop Support Engineer, you will work with the latest technologies in a dynamic and fast paced environment- developing software/hardware standards, engineering client computing solutions, and supporting CSC end users by fixing problems and optimizing user productivity. The Infrastructure Services team supports the whole CSC enterprise through implementation and support of exciting new technologies. As a strong and reliable team, we work together in a fast-paced environment to deliver and maintain a vast array of technology solutions to our growing lines of business. As a member of the Infrastructure Services team, you are valued as a key player and reliable contributor within a fun and creative technology-driven organization. Some of the things you will be doing: * Responsible for the design, administration, and deployment of a wide array of workstation hardware, Microsoft Windows Operating Systems, Microsoft Office and Adobe Acrobat productivity suites, and other common enterprise applications. * Perform advanced troubleshooting and provide support to CSC users located at multiple sites and across time zones on a wide range of hardware, Operating Systems, and software- on the phone, via tickets, or in person. * Work as a team member on enterprise projects, such as company-wide hardware upgrades, application deployments, acquisitions, moves and upgrades. * Administer and support the CSC Virtual Desktop Infrastructure - this includes managing the VDI infrastructure, deploying virtual desktops, and troubleshooting problems. * Create technical documentation related to system configurations, process, procedure, and knowledge base articles. * Willingness to adjust schedule for on-call IT phone support coverage. What technical skills, experience, and qualifications do you need? * 4+ years of experience in Service Desk or Desktop Support role within an enterprise organization supporting Windows 7, and 10, Microsoft Office, Active Directory user administration, Group Policies and desktop profiles. * A collaborative team member with excellent customer service skills * Ability to provide clear/concise communications to customers, all levels of the organization and project teams. * Experience with Windows Operating System imaging, software packaging/distribution, and Microsoft patches. * The ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software. * Experience with document imaging and printing solutions, such as supporting multi-function print/scan/fax devices. * Experience in technical writing, specifically documenting technical configuration and troubleshooting information. * Experience supporting mobile devices (smart phones & tablets) with MDM products such as Microsoft Intune or AirWatch * The ability to lift and carry computer equipment (up to 50lbs). * Experience with SCCM (preferred) * Experience with supporting Apple MacBooks (Plus) #CSC #CSCCareers #LI-HL1

**Are you looking to power the next leap in the exciting world of advanced electronics?** Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we're more than a global leader in materials and solutions for advanced electronics and high-tech industries - we're a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us. **Position Overview** The Information Technology & Process organization in Qnity is in the early phases of a multi-year, transformational program to modernize the SAP ERP landscape and is looking for an IT Finance Lead Specialist in support of General Ledger, Consolidation and Reporting Solution. This position is an opportunity to be involved in various ERPs, current and future, focusing on Core Finance, Financial Reporting and Consolidation Solutions while being a highly visible face to our functional stakeholders and other IT&P teams. The solutions scope would include legacy ERPs, non-ERP solutions, automations and SAP and Consolidation system modernization. The IT Finance Lead Specialist will be part of a dynamic team within Qnity IT Enterprise Functions and Transformation, participating in efforts to design Finance processes as part of functional, IT transformation and corporate projects. As part of the IT Finance team, the incumbent would be involved in and would lead many different types of projects and in all phases of them from front-end loading, blue-printing, designing, building, testing, change management, go-live and hyper-care. This role will closely work with internal & external development resources to deliver projects. **Key Responsibilities** + In-depth conceptual, practical and advance knowledge in the Finance domain + Partner with Finance, Businesses and IT stakeholders to understand opportunities and lead creating robust business cases with Finance counterpart regarding new solutions and improvement initiates. + Be able to solve complex problems and take/propose new perspective on existing solutions, + Be able to exercise judgement based on analysis of multiple sources of information, + Work with our Strategic partners for solution development technical support, + Lead project/initiatives implementation in this functional area in close partnership with Finance, + Oversee the design of system changes ensuring compliance and scalability of solutions, aligned with Qnity Finance Corporate and IT standards and strategy. + Lead testing phase and coordinate with functional Subject Matter Experts, + Network with multiple key players globally + Maintain up-to-date knowledge of emerging technologies and changes globally, which could be relevant, **Required Qualifications** + Bachelor's degree in information systems, finance, tax, business commerce, or a related technical field + 10+ years of experience with related business operations/processes, including analysis, design, documentation, and using industry's best practices and standards + 10+ years of experience in SAP-FICO (especially General Ledger, Special Ledger, Controlling, profit Center accounting, consolidation) as a Subject Matter Expert or IT lead support + Strong experience working within Finance and Businesses either on the IT or Finance side + Proven experience to influence business / functional teams, including management, in the selection and design of technology solutions as well as implementation and support approaches + Strong project management skills, in both Agile and Waterfall methodologies + Successful track record working on complex and cross-functional projects + Excellent interpersonal and communication skills + S/4 experience would be a plus + Knowledge of DuPont processes would be a plus + Accountable and self-managed **Working Conditions** + Hybrid work environment (ideally 3 days onsite and remote as required). + May require occasional travel to various sites or company offices. + Flexible hours to accommodate project deadlines and stakeholder needs. **Application Instructions** Interested candidates should submit their resume, cover letter, and relevant certifications. Join our Talent Community (*************************************************************** to stay connected with us! Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information (**************************************************** . Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page (*************************************************************************** .

**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill. **_Responsibilities_** + Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience + Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive + Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas + Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated + Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred + Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability + Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources + Actively engage in updating processes and SOPs + Service multiple suppliers and/or processes in a fast paced and highly analytical environment. + Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Proficient in Microsoft Office, especially in Excel and Access, preferred + Excellent communication and interpersonal skills + Sense of urgency, attention to detail and accountability needed + Ability to build strong collaborative relationships and communicates effectively + Strong organizational skills **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

We need following candidate for DE location for alpha. Short term basis. 1-2 weeks but candidate should be available on weekdays. No weekend work. Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist

What's the role? We are seeking a Principal Technical Support Engineer with deep expertise in mobile application development (Android, iOS or Flutter) and experience in automotive projects. The ideal candidate will combine strong technical expertise with exceptional problem-solving skills and a passion for customer success. In this role, you will play a pivotal part in ensuring our customers' satisfaction by delivering expert technical support, mentoring team members, and driving continuous improvements in our support processes. Key Responsibilities Provide expert-level technical support to enterprise customers, ensuring the timely resolution of complex technical issues. Analyze and troubleshoot application and system performance problems, often working with limited data. Collaborate closely with product development, engineering, and QA teams to address product defects and enhance overall functionality. Develop and maintain detailed documentation for troubleshooting procedures, best practices, and known issues. Serve as the primary escalation point for critical customer issues, ensuring effective and prompt resolution. Conduct root cause analyses for recurring problems and implement preventative measures. Engage directly with customers to understand their needs and deliver proactive solutions that enhance their experience. Contribute to the ongoing improvement of support processes, tools, and methodologies. Deliver training sessions and knowledge-sharing workshops for internal teams and customers. Act as the primary technical point of contact for customers throughout their lifecycle. Work independently while maintaining regular communication and alignment with management. Who are you? 10+ years of relevant technical experience, including 5+ years in technical pre-sales, customer support, consulting, or other customer-facing roles. Mobile Development Expertise: Strong, hands-on experience with Android, iOS, or Flutter frameworks. Solid understanding of client-server architectures, AWS cloud services, and microservices design. Experience with map data formats (e.g., NDS or HERE formats) Experience in automotive systems development, including in-vehicle infotainment (IVI) and navigation projects. Skilled in diagnosing and resolving performance bottlenecks using limited diagnostic data. Experience working with large-scale distributed systems and DevOps practices. Proven ability to interpret data, identify patterns, and resolve issues efficiently. Strong grasp of application security principles and best practices. Excellent interpersonal, communication, and stakeholder management skills, with the ability to handle critical situations confidently and professionally. What Do We Offer? A great work-life balance. 30 paid vacation days. Hybrid model of work (2 days office and 3 days home office per week). On-site Gym and Sauna - Stay active and unwind with our fully equipped fitness center and relaxing sauna. Yoga Room - A dedicated space for mindfulness, stretching, and relaxation. Work on the development of high-scale services, serving and storing petabytes of data. Work with cutting-edge, modern technologies. Flexible working hours. Competitive salary plus bonus. BVG Ticket ( For Berlin location ). German language course ( For Germany-based employees ). Employee wellness programs and life-coaching sessions. A diverse team of fantastic & talented people from 60+ countries worldwide. Brown bag talks, team events, BBQ on the rooftop, and more! Change is HERE. Apply Now! As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable. #LI-AY2 #LI-HYBRID Who are we? HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.