Technical Support Specialist jobs in Denton, TX

M365 Specialist Primary Location: Dallas The IT M365 Specialist would need expertise in Microsoft M365 environment including Defender. This role involves managing user accounts, security policies, and system configurations, as well as troubleshooting and providing support for M365 services like Exchange Online, Defender and user support during email migration. Tasks will include documenting, troubleshooting, and resolving end-user computer issues related to the M365 Email migration. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem-solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Collaborate with M365 Project Team during email migration Troubleshoot & resolve M365 Email Issues including mobile devices/ipads. Assist team configuring Defender Security Tools. Support end user queries/issues as it relates to M365 Assist with creating FAQs and Support documentation on lessons learned Job Requirements: Bachelor's degree or equivalent experience (i.e., 7+ years' experience in technical role) 7+ years' experience in M365 Environment (Exchange, Defender, Entra ID, etc.) 7+ years' experience in Microsoft products (Windows, Office, Outlook, etc.) A+ Certification or other similar Microsoft certifications a plus Hands-on troubleshooting experience with the ability to perform under intense scrutiny Strong written and oral communication skills Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills

Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process. Provide ongoing end-user training on equipment. Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of the role responsibilities. Provide IP address support. Perform basic equipment problem diagnosis. Point of contact for equipment removal and delivery for onsite support. Utilize web-based applications as required to include Service Call Handling. Accurate call reporting on Equipment in designated systems. Remote Service call onsite support Driving. (if required for duties). Download and install printer drivers on end-user equipment. Perform printer mapping to PC as required. Escalate printer network issues to the appropriate resource. Physical as well as remote device management and control. Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc). Monitor/apply current software updates/patches on-site contact for remote solve resolutions requiring technical expertise. Device management as required. Perform remote device monitoring and remote solve. Proactively manage consumables and supplies using the DOS calculator. Maintain on-site operator replaceable parts inventory. Collect equipment meter information and submit for billing purposes. Perform Data Entry for activity and asset tracking. Manage and maintain on-site parts inventory using PM4. QUALIFICATIONS: Lift and move up to 50 pounds Read, write and follow basic English instructions Customer service and communication skills Ability to manage multiple tasks Perform duties with minimal supervision Basic Equipment problem solving and diagnosis per training provided Customer problem resolution including escalation as required Coordinate work tasks to ensure fulfilment of SOWs Track and report account information as required 1-2 years relevant experience resolving customer and equipment printing issues

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. Support and communicate with sales representatives, retailers, and internal customers by completing various tasks such as supporting retail accounts, order entry and order book management, maintenance, tracking and having an in-depth knowledge of product and order statuses. Responsible for running daily reports and analyzing the data to ensure the order book is up-to-date and product is strategically shipped to retailers. Support coworkers on an as needed basis and meet all company and department initiatives. You'll Make a Difference By Providing courteous and professional service to internal and external customers. Serving as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise. Management of assigned accounts through ensuring orders are entered accurately and confirmed in a timely manner. Responding promptly to a high volume of calls, voice mails and emails daily. Daily price verification and auditing of EDI and open orders. Quick resolution of order discrepancies. Acting as a liaison between customers, field sales and other departments as required to meet account goals and directives. Collaborating with Allocation Specialist and Distribution team to ensure orders are filled in and shipped in a timely manner. Resolution of a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management and product delivery. 800# and B2B support includes inbound calls/emails regarding orders, order changes, return authorizations and warranty coverage. May include a specific area of focus, i.e. Key accounts, EDI, new hire training, front desk coverage or any other operational support function when needed. All other tasks and duties as assigned. About You Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; VLOOKUP; formulas) Strong analytical skills required to determine possible issues, interpret data and identify solutions. Experience with order processing and management, product allocation in an EDI system. Knowledge of SAP or similar order entry systems. Understanding and appreciation of order to cash cycle. Experience with EDI customers preferred. Ability to prioritize work, handle multiple tasks and work independently of supervision. Detail orientated with outstanding follow-through. Able to solve customer problems, make decisions and take calculated risks to meet partner expectations in a manner consistent with company goals and policies. Raise issues to supervisor that may affect cross-functional departments. 2-3 years customer service in a high-volume environment and preferably in a footwear, apparel, outdoor equipment, or manufacturing environment. Exceptional written, oral, and face-to-face communication skills. Enthusiastic, friendly, and outgoing with the ability to develop strong working relationships with internal and external customers. Team oriented. Fast-acting and capable of adapting quickly to change. Desire and ability to contribute to and enhance Ariat's unique culture, philosophy, and core values. Team-oriented and holds confidence. Rely on experience and judgment to plan and accomplish goals. Perform a variety of tasks. About Ariat Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style. The hourly range for this position is $26.00 - $28.75 per hour. The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future. Ariat's holistic benefits package for full-time team members includes (but is not limited to): Medical, dental, vision, and life insurance options Expanded wellness and mental health benefits Paid time off (PTO), paid holidays, and paid volunteer days 401(k) with company match Bonus incentive plans Team member discount on Ariat merchandise Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice. Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email *************************. Please see our Employment Candidate Privacy Policy at ********************* to learn more about how we collect, use, retain and disclose Personal Information. Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans. Softrams, acquired in November 2024, forms the core of Tria Federal's new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector. At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being. Job Description: We are looking for a highly skilled bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you. Basic Requirements: Ability to obtain a U.S. Federal Position of Trust clearance designation. Must reside in and be able to perform work in the United States. Must have lived in the United States for 3 of the last 5 years. One or more years of proven experience in an IT service desk and customer service environment. Additional Qualifications: Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services). Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes. Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours. Thrive in a collaborative environment and maintain a positive, professional demeanor. Excellent verbal and written communication skills. Previous experience working on a Federal Service Desk project. ServiceNow knowledge or experience is a big plus. Experience with cloud-based Call Center Software, specifically CXone. Knowledge and/or experience of Agile methodologies in a Service Desk environment. Experience with utilizing Atlassian tools like JIRA and Confluence. Responsibilities: Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk. Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods. Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution. Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed. Track incoming support requests from customers using a CMS‐approved tool (ServiceNow). Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality. Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes. Support the development, management and use of customer support scripts. Assist with the preparation or maintenance of standard operating procedures and protocols. Public Trust Clearance: Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. Work Location: Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles. Why Tria? What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success. As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow EEO Statement: Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at ***********************

Only local candidate to Plano, TX (USC, GC & EAD) Responsibilities: Minimum of 3 years of experience with indirect procurement sourcing. Experience in procurement principles and practices or equivalent experience. Ability to create and implement procurement strategies. Experience with Procure to Pay tools and Ariba. Contract drafting and negotiation experience with suppliers.

Title : Desktop Support MANDATORY SKILL: LOGIC MONITOR Providing phone, email, remote, and in-person support to troubleshoot various technical problems Installing and configuring computer hardware, software, peripherals, and networking equipment Resolving issues with internet connectivity, printers, scanners, phones, and other equipment Performing troubleshooting to diagnose system failures and identifying root causes Managing technology inventory and placing orders for equipment Escalating complex issues to the appropriate teams if unable to resolve them independently Providing new system orientation and training to end users Documenting technical issues and solutions in a ticketing system

The HRIS Support Specialist maintains and organizes human resources information within the Human Resources Information System (HRIS). This role is primarily responsible for supporting Aimbridge Hospitality's HR systems. This includes providing a high level of customer service, troubleshooting/escalating all inquiries on processes and functions, and collaborating with peers or other HR Departments to maintain integrity of HR Systems. Looking for: Intersection of HR and IT, following up on tickets and escalating as needed. Base level of knowledge of how the systems work. IT experience welcomed. Configuring systems to work as needed for HR functions. Workload/schedule: 40 hours a week Hybrid - WFH on Friday Education & Experience Requires a bachelor's degree and 2 to 4 years of experience. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter: information systems as a whole, people IS, ATS; UKG is a plus. Collaborates with other members of the team on projects. May provide leadership, coaching, and/or mentoring to a subordinate group. Job Duties & Functions Maintains the HRIS in support of the organization's data management and reporting needs. Ensures accuracy and integrity of organizational data within the HRIS. Gains general understanding of all functions supported by the team. Handles routine HRIS inquiries (PTO Balance is wrong, trying to submit a job change for someone and it's not working) to ensure a high level of service and responsive, knowledgeable support for associates and managers. Serves as primary contact regarding HRIS-related matters and collaborates effectively with other departments. Follows established procedures for updating, validating, and correcting employee records or other related HR data. Consults with senior analyst and management to improve the efficiency of HRIS processes. Prepares end-user documentation or training materials as needed. PROPERTY INFORMATION: Aimbridge Hospitality is a leading, global hospitality company with a growing hotel portfolio representing more than 1,500 properties in 50 states and 23 countries. As a top hospitality employer, we are a great place to unlock your future, providing unparalleled opportunities for you to reach places in your career you might have never imagined were possible - more opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. Aimbridge Hospitality is based in Plano, TX, with additional corporate offices in Atlanta, Calgary, Fargo, Puerto Rico, San Clemente, and Washington D.C. Aimbridge EMEA has offices in Birmingham and Glasgow, UK, and Amsterdam, the Netherlands; Aimbridge LatAm has offices in Monterrey, Mexico.

Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. LINC's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings. Our operation is based in Arlington, TX and supports General Motors in the area. We manage and operate a warehouse facility providing pick and pack, sequencing, and inventory management support. Responsibilities will include but not be limited to: Maintaining the facility network, servers, and PC's Troubleshooting and diagnosing network, server, and PC issues Assisting upper management with any technology related projects or research Assisting the operations group, as needed Work with the team to manage root cause analysis, solution design, code writing, testing, documentation, and implementation of projects Execute assigned team activities with an emphasis on quality, customer service, timeliness, and budget Consult with users, management, vendors, and technicians to assess computing needs and system requirements and provide technical support The ideal candidate should possess the following: Bachelor's degree or Associate's degree in Computer Science, Engineering, Information Systems, or related field (preferred) Experience in systems engineering, data processing operations, communications, risk management, or other IT areas preferred Experience with Microsoft Office (Word, Excel, PowerPoint, Visio) Effective oral and written communication skills Problem solving and analytical skills, as well as a strong attention to detail Ability to multitask Experience working with warehouse management systems or sequencing a plus

Single point of contact for end user to receive support and maintenance for computers and network system Ensure that Incidents and Service Requests have been dealt with to the Business user s satisfaction Ensure that response time and resolution time objectives are met as defined in the SLA Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Customize desktop hardware to meet user specifications and site standards. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools. Troubleshooting network connectivity in a LAN/WAN environment. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment. Work with WDS Management team to test and deploy desktop images. Provide and support Data Centre Activities. Support all Microsoft, third party and internally designed applications. Provide detailed documentation and communicate precisely with other IT teams as required. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible. Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems. Knowledge of all software applications used within the organization. Responsible for tracking hardware and software inventory Skills: In depth knowledge of Windows desktop technologies. In depth knowledge of Desktop and laptop hardware. Intermediate knowledge of TCP/IP, DNS and Internetworking Technology. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook). Knowledge of ITIL. Knowledge of Server, Voice & Communications Infrastructure. Knowledge of various Operating systems (e.g. Windows, Linux, Apple). Knowledge of Audio and Video Conferencing technologies. Good communication Skills (both verbal and written).

In our tuition-free Tech Fundamentals program, you will master the basics of IT with real-world applications. What's Included in Tech Fundamentals - Up to 20 weeks of instructor-led virtual training - Opportunity for a paid internship or a project-based learning experience - Opportunity to earn industry-recognized certifications: CompTIA A+ & IT Fundamentals+, a Google IT Support Certificate, and an IT Generalist Apprenticeship credential - Exposure to Microsoft, Cisco, AWS, and other leading technologies - Mentoring from senior-level IT professionals - Employment readiness workshops - Job placement assistance with access to a wide range of top employers - A full range of ongoing social service and personal development support Who is Eligible Young Adults - 18-26 years of age High school diploma or equivalent - Legally authorized to work in the US - Located in or near the following cities:Baltimore, Brooklyn/New York City, Dallas, San Antonio, Houston, Detroit, Newark, St. Louis, Kansas City, Raleigh, Dayton Military Veterans and Military Spouses - Over 21 years of age - Legally authorized to work in the US - Must be one of the following: Transitioning active-duty service member through the DoD SkillBridge program / honorably discharged / member of the Guard or Reserves - In or near the following cities: Baltimore, Dallas, San Antonio, Houston, Detroit, Newark, St. Louis, Kansas City, Raleigh, Dayton

Looking for a RAN Tier 2 - Onsite- Plano TX accepting on W2 candidates, No C2C candidates What you will bring to the table as a RAN Tier 2: 10 Years of experience with RAN, RF Experienced in wireless (3g, 4g, 5g) Experience with end to end Call flow process Experience troubleshooting and scripting using Linux or Unix Experience with Tier 1 or tier 2 level work Experience with Samsung/ Nokia Willing to go onsite What you didn't know about us: Competitive salary Health, Dental and Vision Benefits Long-Term growth potential 401k With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry! We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special. The Centralized Operations Support Specialist plays a critical role in streamlining and supporting property management operations across multiple locations. This position ensures consistency and efficiency in administrative functions, resident relations, and service quality. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a detail-oriented approach to maintaining high standards in centralized operations. Location: Corporate Office, Dallas, TX (in office) Position Type: Full-Time Pay: 50-53k Key Responsibilities Handle reasonable accommodation requests, ensuring compliance with legal and organizational standards. Assist with credit and criminal background overrides by assessing and coordinating exceptions as needed. Support the renewal process by managing lease renewals, preparing documentation, and updating systems. Support the move in process by managing move in lease packets, preparing documentation, and updating systems. Conduct follow-up communications for service requests and ensure quality control via calls and emails. Manage resident relations through timely responses to inquiries, concerns, and feedback. Oversee Final Account Statements (FAS) by dispatching move out inspections to the onsite team, reviewing and processing move-out statements, including charge assessments. Conduct regular lease audits to ensure documentation accuracy and policy compliance. Manage invoice approvals and processing, ensuring timely and accurate payments. Facilitate employee housing approvals, move-in procedures, and lease packet coordination. Support new hires in understanding and adapting to centralized processes and workflows. Qualifications: High school diploma or GED required. Associate's or Bachelor's degree in Business Administration, Property Management, Hospitality Management, Real Estate, or a related field is preferred. Minimum of 1-2 years of experience in property management, real estate, hospitality, administrative support, or centralized operations. Proficiency in property management software is required; experience with Onesite, RealPage, or similar PMS platforms is preferred. Strong organizational and multitasking skills with keen attention to detail. Excellent written and verbal communication skills. Ability to work collaboratively with cross-functional teams and adapt to changing priorities. RR Living's Core Values Be Your Best. Do Your Best. We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness . Honesty, Integrity, and an Unwavering Commitment to Excellence: Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed -- creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners &; owners. Simply put, we Care. Empowered Associates, Obsessively Purpose-Driven and Stronger Together: Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization . The Magic is in the Details: Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve. Passion and Care Defines Our Team: Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity's Enterprise Infrastructure Group! The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one's technical acumen, we expect a high attention to detail, outstanding customer service, and one's ability to build a rapport to optimally elicit essential details from the user. Responsibilities: Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed. Diagnose and solve hardware and software issues Research issues using available internally available resources Approach each interaction with a “Customer Obsessed” mentality Evaluate documented resolutions and analyze trends Support various types of end users, from software engineers and financial associates, to top executives Qualifications: (Required) High-level customer service and interpersonal skills Strong written and verbal communication skills Ability to quickly absorb and retain information Strong documentation and organizational skills Ability to work well on a team in a fast-paced environment Ability to type a minimum of 40 wpm Working knowledge of computers and networks Excellent troubleshooting skills (Preferred) Associate degree, technical certification, or equivalent work experience is preferred Previous experience in a Help Desk Support role is a plus Experience supporting Microsoft Windows 7 & 10 Experience supporting Microsoft Office 2010 & O365 Experience supporting Apple MacOS and Apple mobile products Experience with ServiceNow, or other ticketing systems is a plus Knowledge of ACD telephony systems Experience supporting remote workers in a corporate environment Additional Considerations The initial paid training will be conducted Monday - Friday. The start times of training will vary depending on the candidate's location. Once training is complete, your shift be adjusted to align with the business need. Equipment will be provided We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. Implements routine changes on production systems per direction and guidance from Administrators. Supports the integration of new technologies into existing infrastructure. Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. Deploys standard repeatable build outs. Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). Supports routine backup strategies and disaster recovery tests. Reviews system performance indicators and raises issues to more senior level team members. Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. Maintains third-party tools. May make proactive suggestions for service improvements. Minimum Qualifications HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. 1-2 years of experience in information technology, systems administration or other IT related field. Work hours are 10P - 7A CT (11P-8A ET) including weekends Other Job Specific Skills Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. Applies standard methodology, techniques, procedures and criteria. Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Strong customer service skills. Experience with cloud infrastructure, digital workspace, and storage technology a plus. #CJPost

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION Primary Duties 1. Works to resolve Tier 1 IT Service Tickets. This includes moves, adds and changes relating to end user's communications equipment, including password resets and basic programing for mobile devices, voice mail services and other communications end points. 2. Works with vendors for ordering new services and/or equipment. Opens and monitors repair tickets for communications services. This can include, but is not limited to, POTS lines, Data circuits, VoIP licenses, end user communications profiles, mobile lines and other communications equipment and services as needed. 3 Performs basic administration of mobile device management systems and assists in asset management tasks. 4. Coordinates with IT staff and vendors to maintain a sufficient inventory of communications equipment including mobile devices, office devices, and various accessories. 5. Assists in the coding and entering of communications invoices into corporate accounting systems and is responsible for billing reconciliation and error resolution. 6. Assists in the maintenance of communications records and prepares required reports. EDUCATIONAL/EXPERIENCE LEVEL: 1. Bachelor's degree in Computer Science, MIS, Information Technology, Business or a closely related field; or 2. A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years of progressively responsible experience in telecom and mobile related support activities. COMMUNICATION SKILLS: Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide explanations and/or modifications on technical or other complex concepts to individuals with little or no background in the area under discussion. NUMERIC SKILLS: Requires the ability to perform analyses involving ratios, percentages and advanced to complex statistical methods. COMPUTER SKILLS: Requires intermediate to advanced computer skills for data entry, report creation and/or retrieval tasks. WORK CONDITIONS: Works in an office environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Job Family: Information Technology

Job Purpose Responsible for providing Tier 1 first level support of technology services & support to employees/vendors (internal and external) through the Credit Union's 24/7 Service Desk. Principal Duties and Responsibilities Provide initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and infrastructure components Provide technical support for (but not limited to) the following areas: computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications Troubleshoot, diagnose and resolves complex desktop, network, software application and batch scheduling problems Work to create a positive end user support experience and build strong relationships through deep problem understanding, timely resolution or escalation, communicating promptly on progress all while displaying a professional attitude/appearance Log all calls and offer triage services on first contact, monitor service levels, provide callback or escalation on open tickets, and monitor all systems and scheduling for uptime and completeness Perform diagnostic and troubleshooting of applications, hardware, network, and procedural issues as necessary Respond to telephone calls, email, and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals Monitor and support the enterprise job scheduling system (Opcon) and all Credit Union operational batch processing The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. Minimum Qualifications Bachelor's degree in computer science, management information systems or related field, or at least two years of equivalent progressive experience Preferred Qualifications Technology Service Desk experience Experience in desktop operating systems, server operating systems, and associated applications (browsers, shared software) Experience in understanding Microsoft Applications administration including support of browsers and Microsoft Office Knowledge and experience providing technological support and troubleshooting for hardware components such as laptops, keyboards, mice, monitors, printers, docking stations, etc. Knowledge and experience supporting audio visual equipment for conference rooms and common areas in the building Knowledge, Skills & Abilities Skilled in Microsoft Office software (e.g., Word, Excel, Access, Outlook, PowerPoint) gained through either work experience with the software or education and hands-on use of the software Knowledge of collaboration tools such as WebEx Teams Ability and desire to learn Credit Union products and services and associated applications, technology and terminology Knowledge of TCP/IP, DNS, and DHCP Knowledge of Microsoft Active Directory and Citrix Knowledge and support of hardware components such as laptops, keyboards, mice, monitors, printers, docking stations, etc. Skilled in support of smart phones Ability to monitor networks using Solar winds Ability to support Telecom/Telephone application/infrastructure Knowledge of Software & Management Associate's (SMA) OpCon scheduling software Ability and desire to learn company products and services and associated applications, technology, and terminology Skilled in excellent interpersonal and communications skills, both oral and written Ability to be on-call 24/7 and willingness to work flexible shifts Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team Ability to lift and transport moderately heavy objects, such as printers, computers and peripherals Ability to maintain satisfactory performance and attendance Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Peak Systems is a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients. We issue payments weekly, offer direct deposit, and have many nationwide opportunities. We are currently seeking 20-25 Deployment T echnicians at multiple client locations in the Dallas/Fort Worth, TX area. Job Description Scope of work : PC/Laptop Installation Hourly Rate: $ 22+ per hr. based on experience Start Date: Pilot - Thurs. 7/24/25; Project - 8/4/25 to 9/5/25 Duration : 5 Weeks (No Weekends) Shift: FT work shift; D aytime - Normal Business Hours Job Scope: PC/Laptop Deployment at multiple locations within a local school district; Assigned Technicians will be responsible for the setup of new systems, config, and clean up/trash disposal. Qualifications: 3-5+ Years of experience with servicing and deploying PC/Laptop equipment, peripherals, and managing data, including software installation, imaging, data migration, and troubleshooting. Great communication and data reporting skills Ability to follow verbal and written instructions and comprehend technical scripts A+ Certification or equivalent work experience ***Interested candidates should reply with their resume for immediate consideration. Candidates will be required to complete onboarding requirements once selected, which will include compliance processing***

Title: Mobile Device Support Technician Are you experienced in mobile device setup and IT support? We're looking for a hands-on professional to support a company-wide mobile carrier transition project. 🔧 Key Responsibilities: Provide deskside/mobile support during mobile device migration Configure and activate iOS and Android phones with new carrier settings Assist with SIM card replacements, data transfers, email setup, and MDM (Intune) enrollment Troubleshoot mobile issues related to activation, access, or compatibility Educate users on new features, voicemail, roaming, and support processes Track device assignments and collect old hardware ✅ Requirements: 2+ years in IT or mobile support (deskside, field, or helpdesk) Strong working knowledge of iPhones, Androids, and MDM tools (Intune preferred) Excellent customer service and troubleshooting skills Familiar with carrier activation processes and ticketing tools like ServiceNow 🌟 Bonus: Experience with enterprise-scale mobile rollouts Understanding of mobile security, encryption, or mobile policies

In our tuition-free Tech Fundamentals program, you will master the basics of IT with real-world applications. What's Included in Tech Fundamentals - Up to 20 weeks of instructor-led virtual training - Opportunity for a paid internship or a project-based learning experience - Opportunity to earn industry-recognized certifications: CompTIA A+ & IT Fundamentals+, a Google IT Support Certificate, and an IT Generalist Apprenticeship credential - Exposure to Microsoft, Cisco, AWS, and other leading technologies - Mentoring from senior-level IT professionals - Employment readiness workshops - Job placement assistance with access to a wide range of top employers - A full range of ongoing social service and personal development support Who is Eligible Young Adults - 18-26 years of age High school diploma or equivalent - Legally authorized to work in the US - Located in or near the following cities:Baltimore, Brooklyn/New York City, Dallas, San Antonio, Houston, Detroit, Newark, St. Louis, Kansas City, Raleigh, Dayton Military Veterans and Military Spouses - Over 21 years of age - Legally authorized to work in the US - Must be one of the following: Transitioning active-duty service member through the DoD SkillBridge program / honorably discharged / member of the Guard or Reserves - In or near the following cities: Baltimore, Dallas, San Antonio, Houston, Detroit, Newark, St. Louis, Kansas City, Raleigh, Dayton