Technical support specialist jobs in Des Moines, IA

Must haves: 3-5 Years of Experience in IT Support with both hardware and software troubleshooting. Experience working a ticketing system, preferred BMC ticketing system. IT Customer support experience. Experience remoting in to virtual desktops. Experience with Okta SSO. Day to day: Insight Global is looking for a IT Support Service Desk Technician for a Senior Living Operator client in the Des Moines, IA area. This individual will join a team of 3 service desk technician supporting both corporate and community level users with hardware and software support. You'll be responsible for tier 1 support, answering incoming service calls and providing level 1 support. Compensation: $20/hr to $27/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Scope of Work / Activities to be Covered Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability. Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues. Conduct preventive maintenance activities such as security checks, system health checks, and patch updates. Monitor and coordinate critical service requests with remote teams and vendors as needed. Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through. Expected Results Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period. Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills. Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure. Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability. Qualifications & Skills Proven experience in IT support, helpdesk, or desktop engineering roles. Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Strong communication skills and ability to interact with end-users at all levels. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

Roles & Responsibilities: Offer foundational technical support in infrastructure services, providing assistance in routine tasks. Assist with infrastructure projects and assignments. Participate in basic monitoring and routine troubleshooting of infrastructure systems. Collaborate with team members to address infrastructure challenges and daily operational tasks. Support the creation and maintenance of infrastructure documentation. Develop and improve technical skills through on-the-job experience. Show eagerness to learn and gain expertise in infrastructure services. Follow established best practices and standards in infrastructure service delivery. Required Skills & Experience: Bachelor's degree in a relevant field or equivalent combination of education and experience Typically, 2+ years of relevant work experience Proven experience in infrastructure technology analysis Proficiencies in data analysis and technical knowledge A continuous learner that stays abreast with industry knowledge and technology An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus Skills: Desktop Support, Break-fix, Software Support, Infrastructure Support, Windows Support Education: Bachelors' Degree or equivalent experience About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Akib Email: *************************** Internal Id: 25-54778

Title: Field Technical Support Rep Essential Job Functions: Offer foundational technical support in infrastructure services, providing assistance in routine tasks. Assist with infrastructure projects and assignments. Participate in basic monitoring and routine troubleshooting of infrastructure systems. Collaborate with team members to address infrastructure challenges and daily operational tasks. Support the creation and maintenance of infrastructure documentation. Develop and improve technical skills through on-the-job experience. Show eagerness to learn and gain expertise in infrastructure services. Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: Bachelor's degree in a relevant field or equivalent combination of education and experience. Typically, 2+ years of relevant work experience. Proven experience in infrastructure technology analysis. Proficiencies in data analysis and technical knowledge. A continuous learner that stays abreast with industry knowledge and technology. Other Qualifications: An advanced degree in a relevant field is a plus. Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus.

The Role: Background, context, and vision for this role and why this role exists As part of the Todd & Sargent IT Team, the IT Junior Administrator provides first-line technical support to 150+ employees across both office and field operations. This position is focused on end-user service, CAD/BIM software support, and assisting with general IT infrastructure maintenance. Success in this position comes from delivering top-notch customer service, learning the technical foundations of our environment, and building strong relationships in both office and field. The What: What this role is responsible for. Technical Expectations Help Desk Support Provide Tier 1 technical support via phone, email, and in-person assistance Troubleshoot common issues with Windows workstations, printers, and mobile devices Support CAD software including AutoCAD, Revit, Civil 3D, and related applications Document all support requests in ticketing system with detailed resolution steps Maintain help desk metrics including response time and resolution rate targets Escalate complex issues to Senior IT Administrator with proper documentation Hardware & Infrastructure Deploy and configure new workstations and laptops for staff onboarding Perform routine maintenance on high-performance CAD workstations Assist with network infrastructure maintenance and cable management Support mobile device management for iPads and field devices Manage inventory of IT equipment and supplies using asset management system Coordinate hardware warranty repairs and replacements Software Support Assist with Autodesk software installations and license management Support Office 365 deployments and basic troubleshooting Maintain software inventory and compliance tracking Perform basic database maintenance and backup verification under supervision Update and patch workstation operating systems following established procedures Support specialized engineering applications (RAM, Wind, Enercalc) Field Operations Support Provide remote support for field personnel via VPN and remote desktop tools Assist with mobile device configuration and troubleshooting Support construction management software used on jobsites Coordinate with Senior IT Administrator for complex field technical issues Document field support procedures and common resolution steps End-User Support & Customer Service Provide clear communication with employees of all technical levels Model best practices for customer service and coach junior staff in handling end-user support Anticipate user needs, document solutions, and contribute to a growing IT knowledge base Build trust with employees by consistently delivering responsive, high-quality support Effective Organization and Housekeeping of IT Hardware Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access. Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up-to-date. Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment. Qualifications: Education: Associate's degree in Computer Science, Information Technology, or related field or equivalent experience Experience: 1-2 years relevant experience in IT support or help desk environment Technical Skills: Strong Windows desktop support skills and basic networking knowledge Familiarity with Microsoft Office Suite and basic troubleshooting Understanding of Active Directory basics and user account management Basic knowledge of computer hardware and peripheral devices Preferred Qualifications Experience in architecture/engineering or professional services environment Knowledge of CAD/BIM software and high-performance workstation requirements Microsoft certifications (MCSA, MCSE, Azure Administrator, or equivalent) CompTIA Security+ or similar security certifications Experience with backup and disaster recovery solutions Familiarity with compliance frameworks (ISO 27001, NIST 800-171) Understanding of construction industry workflows and technology needs

**Posting Title:** Service Desk Technician **Reports To:** Manager, IT Service Desk **Salary Range:** $19.83/hour to $25.48/hour Final determination of a successful candidate's starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets. **WHO WE ARE** For more than 70 years, Cupertino Electric, Inc. (CEI) has been powered by people who've built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. But even more than that, we've built a reputation for integrity. We're problem solvers and innovation seekers. We're team players and safety fanatics. And we always-always-do the right thing. Even when no one is looking. Because what we do here is important, but how we do it is everything. **THE IT TEAM** Our projects may be complex, but our approach is simple: We build great things and we do it with great people. Using well-designed processes and controls, integrating smart and reliable solutions, and providing access to the information needed, our IT Team comprised of seasoned and experienced professionals, enable the success of the organization. We do this while minimizing operational and financial impact. **ABOUT THE ROLE** We are seeking a proactive, customer-focused Service Desk Technician to join our IT Service Desk team. The ideal candidate will provide hands-on support for both office and field personnel across a regional footprint, delivering excellent service in a fast-paced environment. You will be responsible for responding to IT service requests, resolving first-level incidents, and escalating complex issues. + Serve as the first point of contact for all IT-related issues, service requests, and incidents. + Provide first-level support and basic troubleshooting for hardware, software, Windows workstations, network connectivity, printers, and mobile devices. + Fulfill service requests including onboarding setups, user access provisioning, application installations, and peripheral/device support. + Record, categorize, and prioritize tickets in alignment with ITIL Incident and Request Management processes. + Respond to tickets assigned via round-robin dispatching and ensure actions are completed within defined SLAs. + Document all resolution steps in the ITSM tool (e.g., Freshservice) and contribute to internal knowledge base articles. + Escalate unresolved or high-impact issues to Tier 2, Tier 3, or engineering teams as appropriate. + Adhere to all service desk procedures, escalation guidelines, and communication standards. + Participate in an after-hours support rotation as needed. **Skill:** Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. **Job Complexity:** Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. **Supervision:** Normally receives little instruction on daily work, general instructions on newly introduced assignments. **ABOUT YOU** + Proficient in Microsoft 365, Windows 11, mac OS, iOS, Active Directory, and Intune. + Strong knowledge of computer systems, hardware, peripherals, printers, and mobile devices. + Skilled in ITSM tools (e.g., Freshservice) and understanding of SLAs, ticket workflows, and documentation standards. + Familiar with ITIL practices including Incident, Request, Change, and Knowledge Management. + Excellent troubleshooting, communication, and interpersonal skills. + Able to manage multiple tasks, learn new technologies, and adapt in a fast-paced environment. **WHAT YOU WILL GAIN** As a Service Desk Technician, you will have the opportunity to integrate your knowledge and expertise into the current processes and procedures of the Service Desk Team. You will actively practice one of our core values, Innovation, by implementing creative solutions and providing exceptional support to internal customers. Whether it be one-on-one support in person or remote technical assistance, you will make a direct impact on employee productivity and effectiveness across the organization. At Cupertino Electric, you will be part of an environment where employees feel that their contributions truly matter-and you will be part of making that happen. **MINIMUM QUALIFICATIONS** _Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying._ **Education:** High School Diploma or GED required. Associate's Degree (AA/AS) or a Bachelor's Degree (BA/BS) in IT, Computer Science, or a related field is preferred. **Licensure/Certifications:** ITIL Foundation Certification strongly encouraged. CompTIA A+, Network+, or Microsoft certifications optional. **Experience:** 1-2 years of experience in IT support or help desk environment _*Applicants must be authorized to work in the United States. This position is not eligible for sponsorship._ \#LI-DM1 **PLEASE NOTE:** CEI will never ask for any money or financial information from applicants during the hiring process. To learn more about "job scams" how to avoid them, click here. (******************************************** CEI is a place where every single person can-and does-have an impact on the work we do and the communities we serve. Here, you can build your own story and grow to your full potential. You can collaborate and celebrate with amazing people. And you'll go home every day knowing you helped contribute to important work that shapes people's lives. Our commercial, data center and energy projects may be complex, but our approach is simple. We build great things and we do it with great people. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department, program or project needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Cupertino Electric Inc. aims to make cei.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact us at *************** or 1-(877)-747-4CEI. Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Linde Gas & Equipment Inc. IT Support Specialist Linde Gas & Equipment Inc. is seeking an IT Support Specialist to join our team! In this role, you will provide hands-on technical assistance, ensuring the smooth operation of our organization's IT infrastructure. You will be responsible for maintaining personal computer systems, troubleshooting technical issues, supporting staff, contributing to IT projects as requested, and assisting with conference room A/V solutions. Although the position is primarily based in Medford, support is not restricted to that location. The ideal candidate will possess a strong technical aptitude, a proactive approach to problem-solving, and the ability to manage multiple tasks in a fast-paced environment. What we offer you!What we offer you! Competitive compensation Comprehensive benefits plan (medical, dental, vision and more) 401(k) retirement savings plan Paid time off (vacation, holidays, PTO) Employee discount programs Career growth opportunities What you will be doing: Key Responsibilities: Technical Support: Troubleshoot system problems, offering solutions and/or recommendations to ensure timely issue resolution. Provide technical assistance for application system upgrades and monitor changes to operating system software as directed. Performance Monitoring & Maintenance: Analyze performance and implement improvements to ensure the stability of personal computers. Proactively monitor and maintain personal computers and resolve user-reported issues. Hardware and Software Deployment: Deploy new hardware according to schedules and provide hardware/software installation, configuration, and support. Order computer supplies and maintain resource availability as required. Conference Room A/V Support: Set up and maintain conference room audio/visual solutions, assisting users with equipment connections and operation during meetings. Device Management: Troubleshoot and activate smartphone, tablet, and handheld devices Assist with depot operations as needed. Process Adherence: Follow established IT operating procedures and systems best practices while ensuring compliance with service level targets. Utilize tools like SMAX to manage, track, and resolve IT support tickets efficiently. Problem Analysis & Recommendations: Analyze potential solutions and recommend the best course of action within your area of expertise. Present findings and actionable recommendations to stakeholders. Task Management: Manage multiple assignments and escalations, prioritizing effectively to deliver solutions in a timely manner. What makes you great: Basic 3-5 years of experience in IT equipment support Proficiency in troubleshooting hardware, software, and A/V systems. Knowledge of service request system. Strong problem-solving abilities to address technical issues and ensure system stability. Familiarity with inventory and asset management tools. Excellent communication skills with the ability to work both independently and collaboratively. Experience with IT desk-side support or technical assistance roles. Expertise in managing technical escalations and meeting SLA targets. Prior involvement in IT projects or initiatives. Flexibility to provide after-hours support as needed. Ability to make decisions based on analysis of available alternatives using sound judgment Preferred Qualifications (Optional): Degree or advanced studies in computer science or related field Experience working in fast-paced environments or with cross-functional teams Experience with tools associated with networking Why you will enjoy working with us: Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet. For more information about the company, please visit our website. Don't wait, fill out an application right from your phone today! DRIVE YOUR CAREER FORWARD! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-IS1

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients. Job Description Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support. Complete Description: · This role is focused on level-1 help desk phone support, primarily with system access issues and password · Support. The ideal candidate must have excellent customer service and communications skills. · Candidate must be able to: · handle difficult situations with clients and turn them into a win for the service desk team · initiate trouble tickets from a service desk system · answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service · Greater detail outlined in the skills matrix. · Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week. Qualifications · At least 3 years of relevant experience working in a technical IT call center environment. · HDS2 · 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study. Additional Information Thanks and Regards, Jane Morgan

The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs. + Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability + Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards. + Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs + Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age. + Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition. + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM + Optimize the utilization of Hertz internal repair technicians + Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases. + Manage vended shops deliverables, ensure capacity to deliver expected OOS results. The salary for this position is **$65,000/yr + bonus potential + company vehicle** Schedule: **Tuesday-Saturday** While this position is remote, the ideal candidate will be required to sit in either the **Atlanta** or **Dallas** area **Educational Background:** Four-year college degree preferred, HS diploma required Technical Certifications, automotive mechanical repair and body damage **Professional Experience:** 3 years of previous maintenance management experience Experience working in cross functional teams LSS certifications a plus (YB, GB) **Knowledge:** LSS experience Strong technical vehicle knowledge Familiarity with Hertz rental practices and/or RAC operations a plus **Skills:** Leadership Familiar with Automotive technology Inventory Management Training & Development Process Oriented Computer literate and detail oriented **Competencies** : Drives Execution Effective Communication Manage up and down support chain Drive Collaboration Effective Communication Mentor and coach Builds Talent Demonstrates Initiative Display Region Perspective Operational Excellence Passion for Customer Service & Stakeholder Success Strategic Thinking Principled Leadership Use Insightful judgment Trust and Integrity Personal Accountability Agility and Adaptability Change manager Principled leadership - high level of integrity. Detail oriented The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

IA-DOM-DOIT-NE1-IWD HELPDESK (780480) Max Pay Rate: $30.22 Work Arrangement: Onsite (8am-4:30pm M-F) Worksite Address: 1000 east Grand Avenue, Des Moines, IA 50319 Engagement Type: Contract Start Date:12/08/2025 End Date:06/30/2026 (Possible conversion or extension) NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered. Short Description: The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician. Complete Description: This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates. The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks. Key Responsibilities: Provide desktop/laptop/thin client support both desk-side and remotely.Install, patch, and troubleshoot Windows 7/10.Troubleshoot issues with Microsoft 2019 and Office 365 products.Configure and troubleshoot Windows networking (TCP/IP).Escalate issues to next-level support or management as appropriate.Troubleshoot issues with Microsoft Edge and Google Chrome.Provide support using remote tools.Install and troubleshoot a variety of in-house developed and third-party software.Troubleshoot desktop and network printer issues.Support Google Workspace products.Support Apple devices (iPad, iPhone).Understand and support Microsoft Active Directory (client-side).Implement hard drive encryption, preferably using Bitlocker and McAfee.Modify system registry as needed.Qualifications: Required Experience: 4 years of experience in PC support (desktop/laptop/thin client).4 years of experience with Windows 7/10 installation, patching, and troubleshooting.4 years of experience troubleshooting Microsoft 2019.4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.4 years of experience escalating issues to next-level support/management.4 years of experience troubleshooting Microsoft Edge and Google Chrome.4 years of experience providing support with remote tools.4 years of experience installing and troubleshooting a variety of software.Experience in support of Microsoft Office 365 products.Experience in Apple device support (iPad, iPhone).Thorough understanding of Microsoft Active Directory (client-side).Experience with hard drive encryption, preferably Bitlocker and McAfee.Desired Experience: Ability to troubleshoot desktop and network printer issues.Experience with Google Workspace products.Ability to modify the system registry.Education: Preferred: 4-year degree or equivalent technical study.Certifications: Industry certifications (A+, Network+, MCP, etc.) Communication: The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

Community and Family Resources is a provider of substance use, problem gambling, and mental health services. We are currently seeking candidates for Information Technology Specialist (IT) position to provide tech support in our Des Moines Location. This position is instrumental in ensuring our facility has the needed technology capabilities for us to be serve our clients. Essential Duties and Responsibilities: Maintain operational, configuration or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Maintain data center environmental and monitoring equipment. Provide aid with both new hires and terminations to add or remove access within required company portal access pertaining to their roles. Establish internal record keeping and reporting procedures in support of the information system. Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Schedule: Type: Full-time Hours: 40 hours each week, generally Monday-Friday, 8a-4:30p. Education and Experience Qualifications: Associate degree or higher in computer troubleshooting/networking. One-year satisfactory demonstrated experience in computers, networking and Data Systems may be substituted for each year of required education post Associates level. Benefits Health insurance Dental insurance Vision insurance IPERS retirement benefit Optional 401K Employee Assistance Program Generous PTO (20 days accrued in your first year) 9 paid holidays Paid trainings and CEU opportunities Public Student Loan Forgiveness employer Tuition reimbursement Various discounts including tuition fees at partner schools, travel, cell phone plans, and more! Application Process: Candidates interested in applying should submit an application and resume. Candidates will be required to complete a background check, drug screen, and TB test prior to starting employment. Equal Opportunity Employer: Community and Family Resources is an Equal Opportunity Employers and prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin, or ancestry, physical or mental disability, medical condition, genetic information, gender identity, sexual orientation, military status, or any other consideration made unlawful by federal, state, or local laws.

Summary The Technical Support Specialist - Level 1 is an entry-level position that provides professional technical support to all clients of Myriad Advisor Solutions. The Level 1 Specialists must possess strong analytical and strategic thinking, as well as planning, organizing and problem-solving skills: a high degree of technical expertise, sound professional and technical judgment, and a commitment to exceptional customer service and teamwork. Essential Duties and Responsibilities Daily tasks include, but are not limited to, diagnostics, troubleshooting, resolving network and wireless issues, setting up user accounts, formatting and setting up desktop and laptop computers Provide remote technical guidance, assistance, and coordination to end-users for PC, network, software, and hardware problems Support daily client communication- including phone, email, and chat requests. Accurately document details related to client support issues in help desk ticketing system and complete ticket/tasks efficiently Create, build, and foster strong and effective working relationships with peers, management, clients, and vendors Ensure growing knowledge of company supported systems, with a goal of becoming a product expert Ability to display dependability through IT Help Desk shift coverage spanning Monday-Friday 7am-7pm CST The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply Desired Qualifications (Knowledge and Skills) Degree or Associates degree in Information Technology related field preferred; completed college coursework in conjunction with work experience will also be considered Current knowledge of computer systems, electronic systems, and software applications; Solid understanding of desktop applications Level 1 Technical Support experience preferred Intermediate to advanced knowledge of Microsoft Windows 10, and a willingness to learn new operating systems Intermediate to advanced knowledge of general internet technologies (email, web browsers, etc.) Basic knowledge of core network technologies (WiFi, routers, switches, etc.) Desired Traits Strong client service skills, first-hand experience interacting directly with customers; a genuine interest in serving and caring for our clients Strong professional phone etiquette Possesses strong work ethics and morals; is driven and motivated to advancing their career through hands on experience and evolving industry knowledge Core Value of C.A.R.E Communicate. Accountable. Respect. Ethical. Communicate. Comfortably connect with clients in an open and informative way that supports the Myriad C.A.R.E interaction style with our clients Positive: Create, support, and encourage a positive work environment; Energetic, eager to learn, team player and willing to cooperate Exudes excellent oral, written and interpersonal communication skills, well-spoken both on the phone and in person Approachable: Genuinely encourage business interactions with client, strategic business partners and internal team members; become and remain a reliable go-to resource Extraordinary customer service skills and presence while possessing a positive attitude through all client interactions Manage multiple client demands simultaneously, shift priority when the need arises, and consistently demonstrates flexibility and positivity Accountable. Energetic team player, with the ability and willingness to learn and effectively utilize new technologies as required and required Retain a fast-paced working environment, balances competing priorities and flexing between many tasks at any given time Dependable: Punctual to scheduled work shift/schedule, internal and external meetings. Consistently following through on tasks, projects, and client commitments Respect. Treat all people with courtesy, politeness, and kindness. Encourage peers and clients to express opinions and ideas. Listen to what others have to say in conjunction with respectfully expressing your viewpoint Consistently seek out ways to provide service and solutions to clients that will positively impact their transition and long-term business structure. Recognize client's business needs and think creatively to offer solutions to exceed those needs Brand Loyalty: Loyal and trustworthy to positively promote and display the Myriad brand, products and service offerings Ethical. Maintain a self-driven, results-orientated outlook with a positive focus on the overall success for client, strategic partner, and Myriad Confidential: Discreet in all aspects of the job; maintain confidentiality in all circumstances Adhere to processes and procedures to ensure the highest degree of efficiency is maintained; adheres to budget guidelines, reduce expenses as applicable, without jeopardizing the quality of output Display strong work ethics and morals; Is driven and motivated to advancing their career through hands on experience and evolving industry knowledge Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear. The vision requirements include close vision and ability to adjust focus. Nature of position requires physical mobility and the ability to lift a minimum of 50 pounds.

MidAmerican Energy Company is seeking a student pursuing a bachelor's degree program or final year of an associate's degree in information technology, network administration, computer science, cybersecurity or related field, graduating later than August 2026. IT OT Windows Unix interns will be exposed to a variety of projects and activities that occur within the energy industry. Interns will have the opportunity to apply their knowledge and skills learned through college and apply them to the workplace. The position is temporary, nonexempt, and full-time/hourly through summer 2026 MidAmerican Energy Company one of the largest renewable energy producers in the U.S is headquartered in Des Moines, Iowa, safely meeting the energy needs of more than 1.6 million customers in Iowa, Illinois, Nebraska, and South Dakota. A subsidiary of Berkshire Hathaway Energy, we have more than 3,400 dedicated employees serving our customers every day across our service territory. Interns will have the opportunity to network with leadership and gain a broader understanding of MidAmerican Energy Company and Berkshire Hathaway Energy. Other panels, lunch and learns, and events will be happening throughout the summer to give our interns the best experience. Skills for Success Effective oral and written communication skills. Effective analytical and problem-solving skills. Effective interpersonal skills and customer relationship skills Ability to prioritize and handle multiple tasks and projects concurrently. Qualifications Must be a college student, sophomore, or higher standing, currently enrolled in a bachelor's or master's degree program in computer science, network administration, information systems, or related field of study. Must be available May 2026 - August 2026. Working knowledge of Microsoft Office and the Windows operating environment. Primary Job Duties and Responsibilities Basic understanding of Layer 2 and Layer 3 networking Basic understanding of how a firewall works. Experience configuring network devices Performance Expectations Establish and maintain effective work relationships within the department and the company. Maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities; enhance job knowledge and abilities by taking personal responsibility for professional development and training. Maintain sensitive and confidential information regarding company information. Attend work on a regular basis and support the company's employee policies and procedures, including workplace safety rules. Ensure all compliance aspects of position are known and followed; understand and comply with all policies, codes and regulations applicable to position and company.

What You'll be Doing The Bank Iowa Information Technology team is a dedicated group of professionals who work very closely with all branches and departments in our organization. The Information Technology intern will assist IT team staff in technical support duties, as well as implementing solutions, tracking hardware and software inventory, assisting IT and other departments with technology requests via the IT service desk, and training Bank Iowa staff on new and existing solutions. As this position is an intern position, learning and development of IT skills, processes and procedures are key components to this individual's success. An individual who exceeds in these core duties may have additional opportunities throughout the internship to engage with project work related to AI-powered systems integration and business process enhancement. Core Responsibilities Assist team members with technology questions/issues. Troubleshoot equipment issues (printers, computers, phones, A/V, etc.). Manage inventory of all IT equipment and maintain the log/location of equipment. Assist with installing & troubleshooting equipment as needed. Systems onboarding and offboarding of new and departing team members. Projects & Initiatives May Include On-site new PC and laptop team member upgrades. Create documentation for systems workflows and dataflow diagrams for priority business processes. Systems integration work and business process enhancements through AI-powered tools. Exploration and deployment of potential applications for generative AI within the bank. General Responsibilities As this is an internship role, growth and learning will be a continuous process. We expect the associate to be working with their mentor on a regular basis to help further develop technology and soft skills. May have access to confidential information about accounts and customers. Protects the privacy and confidentiality of customers, other employees, and work. The IT intern is expected to demonstrate professionalism and integrity by adhering to all company policies, procedures, and ethical standards in the performance of their duties. Performs other bank related duties as assigned by supervisor. Requirements Skills/Experience You'll Need Currently enrolled at an accredited 2-year junior college or 4-year college/university. Interest in Local Area Network/Wide Area Network structure, client server architecture, telecommunications systems, printers, vertical software, and generative AI platforms preferred. Additional Qualifications Include: Ability to exhibit our values; Think Big, Be People-Centered, Enable Great Things, and Bring your Best. Strong communication and interpersonal skills. Experience with Microsoft Word, PowerPoint, Excel, and SharePoint. Demonstrated research and problem-solving skills Proven organization skills with exceptional attention to detail Works well in a team environment. Understanding of sensitive data handling best practices. Familiarity with scripting best practices. Hours of Work & Travel Temporary Employment/Seasonal Employment in Summer 2025 Generally, within Monday through Friday 8:00 AM to 5:00 PM. Occasional travel to Iowa branches. Our People-Centered Culture At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth. Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 communities. At Bank Iowa, we're proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other like family. If you're looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you. Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected - for all of who they are - regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.

MidAmerican Energy Company is seeking a student pursuing a bachelor's degree program or final year of an associate's degree in information technology, network administration, computer science, cybersecurity or related field, graduating later than August 2026. IT OT Windows Unix interns will be exposed to a variety of projects and activities that occur within the energy industry. Interns will have the opportunity to apply their knowledge and skills learned through college and apply them to the workplace. The position is temporary, nonexempt, and full-time/hourly through summer 2026 MidAmerican Energy Company one of the largest renewable energy producers in the U.S is headquartered in Des Moines, Iowa, safely meeting the energy needs of more than 1.6 million customers in Iowa, Illinois, Nebraska, and South Dakota. A subsidiary of Berkshire Hathaway Energy, we have more than 3,400 dedicated employees serving our customers every day across our service territory. Interns will have the opportunity to network with leadership and gain a broader understanding of MidAmerican Energy Company and Berkshire Hathaway Energy. Other panels, lunch and learns, and events will be happening throughout the summer to give our interns the best experience. Skills for Success Effective oral and written communication skills. Effective analytical and problem-solving skills. Effective interpersonal skills and customer relationship skills Ability to prioritize and handle multiple tasks and projects concurrently. Qualifications Must be a college student, sophomore, or higher standing, currently enrolled in a bachelor's or master's degree program in computer science, network administration, information systems, or related field of study. Must be available May 2026 - August 2026. Working knowledge of Microsoft Office and the Windows operating environment. Primary Job Duties and Responsibilities Basic understanding of Layer 2 and Layer 3 networking Basic understanding of how a firewall works. Experience configuring network devices Performance Expectations Establish and maintain effective work relationships within the department and the company. Maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities; enhance job knowledge and abilities by taking personal responsibility for professional development and training. Maintain sensitive and confidential information regarding company information. Attend work on a regular basis and support the company's employee policies and procedures, including workplace safety rules. Ensure all compliance aspects of position are known and followed; understand and comply with all policies, codes and regulations applicable to position and company.

Start a rewarding career where your compassion truly matters. Join Crest Services as a Direct Support Professional (DSP) and make a difference in the lives of individuals with developmental disabilities, mental health conditions, and traumatic brain injuries. Were a faith-based, nonprofit organization founded in 1974, proudly supporting individuals in group home settings across Minnesota. Why Join Us? People First:Develop meaningful relationships with residents and staff members Competitive Pay:$17.00/hr + credit for experience Flexible Schedule:This is a PRN position.Supportive Team:We value our caregivers as much as our clients Quick Hiring:Applytoday and hear back within 48 hours What Youll Do: Support residents with daily living activities: bathing, dressing, meal prep, etc. Maintain a safe, clean, and respectful living environment Monitor and report changes in behavior or health Help with transportation to appointments or activities Collaborate with healthcare staff and team members to deliver holistic care What You Need to Bring: Age 21or older Valid drivers license and insurance Ability to understand, read, write, and speak English Experience in a medical, caregiving, or healthcare setting preferred, but not required Dependable, detail-oriented, and compassionate mindset To apply, please complete the required questionnaire. We accept applications on a rolling basis. We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the positions essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position. Powered by JazzHR PI6af9646d0443-31181-39215284 RequiredPreferredJob Industries Other

Duration: 9+ Months with possible extension or hire. Key Responsibilities: • Offer foundational technical support in infrastructure services, providing assistance in routine tasks. • Assist with infrastructure projects and assignments. • Participate in basic monitoring and routine troubleshooting of infrastructure systems. • Collaborate with team members to address infrastructure challenges and daily operational tasks. • Support the creation and maintenance of infrastructure documentation. • Develop and improve technical skills through on-the-job experience. • Show eagerness to learn and gain expertise in infrastructure services. • Follow established best practices and standards in infrastructure service delivery. Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience. • Typically, 2+ years of relevant work experience. • Proven experience in infrastructure technology analysis. • Proficiencies in data analysis and technical knowledge. • A continuous learner that stays abreast with industry knowledge and technology. Other Qualifications: • An advanced degree in a relevant field is a plus. • Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus. Recruiter's details: Internal Job ID: # 25-54778 Email: ************************************* About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hi We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. Job Title: Desktop IT Support Engineer (5) Openings Location: Marshalltown, IA Onsite Work Full Time Start date: 03rd January 2026 Job Responsibilities: IT Support Engineer - (1-4 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support