Information Technology Field Technician
Technical support specialist job in Detroit, MI
Job title: IT Field Technician
Duration: 12+ months
Location: Detroit, MI (Would be traveling to different hospitals in Detroit), mileage reimbursement would be paid from hospital to hospital.
Principal Duties and Responsibilities:
Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
The IT Technician performs semi-complex work within technical or paraprofessional area.
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Documents and refers complex, unusual problems to other support teams.
Required Skills & Experience:
One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.
Preferred Skills & Experience:
Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred.
Education:
HS Diploma or equivalent.
Preferred education:
-Associate's degree,
OR
-Bachelor's degree,
OR
-1-2 years of vocational technical training preferred.
IT Technician / Desktop Support / IT Support
Technical support specialist job in Ann Arbor, MI
Field Services Technician I
Respond to IT service tickets using documented procedures and supervision
Assist with workstation setups and peripheral connections
Perform basic AV checks and room readiness tasks
Support imaging and deployments under direction
Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
Follow proper inventory handling, tagging, and tracking
Escalate unresolved issues appropriately
Adhere to safety protocols and client-specific guidelines
mentorship and support to visiting or junior technicians
Uphold Astreya's quality and service standards through professional communication and client interaction
Essential Duties and Responsibilities (All Levels):
End-User Support
Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
Troubleshoot and resolve common hardware and software issues.
Deliver a high-quality, customer-focused service experience in a timely manner.
Ticket Management
Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).
Prioritize tickets based on urgency and impact.
Escalate complex or unresolved issues following defined protocols.
Hardware Deployment & Recovery
Assist with or independently perform workstation deployments, device imaging, and equipment setup.
Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.
Ensure accurate labeling, tagging, and asset tracking for all deployed equipment.
Inventory & Asset Management
Maintain and reconcile inventory of IT equipment and accessories at assigned site.
Use asset tracking systems to manage device records, check-ins/outs, and stock levels.
Participate in regular audits and support logistics for shipping/receiving hardware.
AV & Conference Room Support
Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras).
Set up and tear down conference room tech for meetings or events.
Support room readiness, monitor usage, and report or resolve AV issues.
Documentation & Process Compliance
Follow documented processes and standard operating procedures (SOPs) for all support tasks.
Maintain clear and concise documentation for resolutions, escalations, and asset updates.
Adhere to Astreya and client-specific protocols, including change and incident management.
Customer Service & Communication
Serve as a visible, approachable point of contact for IT-related issues at the site.
Communicate effectively with users to understand issues and set clear service expectations.
Represent Astreya's service commitment with professionalism and courtesy.
Education and/or Work Experience Requirements:
Level I
Required: High School Diploma or GED
Preferred: Enrollment in IT-related coursework or vocational training
Certifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential
Independently diagnoses and resolves issues.
OS & Platform Knowledge
Supports Windows/mac OS basics
Supports and configures multiple OS platforms
Mobile & Endpoint Management
Basic support for mobile devices
MDM exposure, configures and supports endpoints
AV/VC Systems
Performs room checks, reports issues
Troubleshoots AV problems and supports meetings
Networking Fundamentals
Understands connectivity basics
Diagnoses common network-related issues
Imaging & Deployment
Assists with imaging
Performs full device imaging and deployments
Inventory & Asset Management
Tags and tracks equipment
Manages and reconciles inventory independently
ITSM & Ticket Management
Updates and closes tickets
Owns queue, manages SLAs, escalates as needed
Physical Requirements:
Lifting & Carrying:
Must be able to regularly lift and carry up to 50 lbs (22 kg)
Includes monitors, CPUs, AV equipment, and other IT hardware
Mobility & Posture:
Frequent standing, walking, bending, kneeling, crouching, and reaching
May require working in tight or awkward spaces (e.g., under desks, behind racks)
Manual Dexterity:
Ability to use hands and fingers to handle, install, or adjust small components and cables
Use of standard IT tools (e.g., screwdrivers, cable testers, label printers)
Vision & Focus:
Close vision required for reading device labels, part numbers, and screen details
Must be able to focus on a computer screen for extended periods
Work Environment:
Work performed primarily in office, data center, and/or AV-equipped conference rooms
Exposure to electric components, server noise, and climate-controlled spaces
Onsite Requirements:
This is a 100% onsite role; presence during working hours is mandatory
Occasional local travel may be required (for multi-building campuses or nearby sites)
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Geographic Information Systems Technician
Technical support specialist job in Waterford, MI
GIS Technician
Schedule: M-F standard business hours
Pay Rate: $32 - 40 / hr
Duration: 6-month contract to hire
Must Haves:
3+ years of experience as a Surveyor
Tech savvy when it comes to surveying equipment (Trimble, Leica scanners)
Willingness to work in various weather conditions
Strong ability to perform basic mathematical and trigonometric calculations and understand error propagation in field surveys.
Plusses:
Bachelors or Associates degree of any kind
LSIT Certification (Land Surveyor in Training)
Experience with construction layout and / or utility passageways
Exp with Civil3d, Open Roads, or some sort of civil engineering-based CAD
Day to Day:
As a GIS Technician, you'll apply your surveying background to collect and manage mapping data using Trimble equipment and software. Your day includes setting up surveys, checking measurements, and helping with construction or utility projects. You'll do basic math to keep data accurate, make quick decisions in the field, and guide crew members. Good communication is key for working with clients, property owners, and your team.
IT Software Asset Specialist
Technical support specialist job in Farmington Hills, MI
IT Specialist - Software Assets / Financial Analysis
We are seeking a highly organized and detail-oriented individual to join our IT team. The successful candidate will be responsible for managing the organization's software assets, ensuring compliance with licensing agreements, and optimizing software usage to reduce costs. This position will include financial analysis of the department's expenses to ensure proper recording. This role requires strong analytical skills, excellent communication abilities and desire to work in business administration closely aligned with IT and technical operations.
Responsibilities:
Assist in sourcing, ordering, inventorying and cataloging software assets across the Americas regional organization maintaining accurate records and documentation
Collaborate with various teams to gather software usage data and analyze utilization patterns, assess software needs and provide software-related administrative support.
Assist in identifying opportunities for cost optimization and license optimization.
Participate in software license compliance audits and assist in remediation efforts as needed.
Assist in the communication of software asset management policies, procedures, and best practices to stakeholders.
Process software and software renewal requests, including cross-billing requests to related legal entities
Evaluate costs associated with IT projects, software, hardware, infrastructure and services.
Perform other duties and projects assigned by the Information Technology Administration Sub-Region Head
Qualifications:
Strong analytical skills with the ability to gather, interpret, and present data effectively.
Detail-oriented with excellent organizational and time management skills.
Proficiency in Microsoft Excel or similar spreadsheet software.
Familiarity with software licensing models and agreements is a plus.
Familiarity with Service Now Software Asset Management is a plus.
Experience in working with automotive manufacturing is highly desirable
Ability to work independently and collaboratively in a team environment.
Excellent communication and interpersonal skills.
Education: Bachelor's degree in Information Technology, Business Administration, or a related field
Experience: 3 - 5 years of experience in procurement, software purchasing or a similar role
Supervisory Responsibilities: Will not supervise associates.
Information Technology Specialist
Technical support specialist job in Troy, MI
About Us
E7 Solutions is a technology partner helping teams work smarter across the tools they love. As an Atlassian Platinum Solution Partner and a Superhuman partner, we deliver seamless integrations, process improvements, and scalable collaboration environments. Our growing network of partnerships ensures clients stay connected, efficient, and ready for what's next.
Our core values underscore our work, and our unique culture is at the heart of our motivation. E7 embraces a remote-friendly culture built on trust, balance, and collaboration. We bring together distributed talent with a strong local presence in Troy, Michigan - proving that innovation and connection can thrive anywhere. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain's Coolest Places to Work in recent years.
E7 is a privately-owned firm headquartered in Troy, Michigan and serves clients both domestically and globally.
About the Role
The Information Technology Specialist will be responsible for the administration, configuration, and support of the company's core business applications, including Microsoft 365 Business Premium, Slack, Zoom, HubSpot, and other SaaS platforms. This role will also take ownership of the company's network and cybersecurity operations, ensuring the reliability and security of the office network, employee devices, and remote access infrastructure. The Specialist will also ensure the stability, security, and performance of business-critical applications and systems.
Key responsibilities include:
Administer and manage Microsoft 365 Business Premium, including Exchange, SharePoint, Teams, and security/compliance features.
Configure and support Slack, Zoom, HubSpot, and other SaaS applications.
Evaluate and implement new tools and features to improve productivity and collaboration.
Maintain and troubleshoot office network hardware (routers, switches, firewalls, Wi-Fi).
Manage VPN access and network configurations for secure remote connectivity.
Lead the development, implementation, and enforcement of cybersecurity policies.
Monitor systems for vulnerabilities, manage endpoint protection, and respond to incidents.
Conduct regular audits and ensure compliance with data protection regulations.
Develop and maintain user guides, knowledge base articles, and quick reference materials.
About You
Bachelor's degree in information technology, Computer Science, or a related field is preferred.
Certifications such as MS-102 (Microsoft 365 Administrator) or the equivalent are required.
Proven experience administering Microsoft 365 and other SaaS platforms.
Strong understanding of cybersecurity principles, tools, and best practices.
Prior experience managing small office networks and remote access infrastructure.
Experience supporting Windows/mac OS devices and common productivity tools.
Familiarity with ITIL or other IT service management frameworks is preferred.
Experience with automation and scripting for SaaS administration is preferred.
Additional certifications in cybersecurity (e.g., CompTIA Security+, CISSP, Microsoft SC-900) are a plus.
Hardware Specialist
Technical support specialist job in Auburn Hills, MI
Hardware Architecture
Basic Qualifications
Master of Science in Electrical, Electronic, Compute, Aerospace Engineering, or equivalent program
· Minimum of 8 years of experience in an architectural hardware/system role
·Good knowledge of state-of-the-art hardware systems, software tools and algorithms for interfaces required for actuators, firmware development, in-vehicle bus architectures, in-vehicle CPU/GPU/NPU computing platforms, image and audio signal processors, connectivity
· Advanced knowledge on ARM based architectures
· Knowledge of ADAS, Infotainment Systems and Zonal Architectures, Software defined vehicles
Preferred Qualifications
· Experienced in industrial or automotive (preferred) area (TIER1, TIER2…)
· Solid understanding with embedded electronics design constraints
· Familiar with system/component design, advanced EE architecture topologies and safety
· Knowledge of applicable safety standards including ISO 26262, and other regulations, industry benchmarks and customer requirements
Application specialist
Technical support specialist job in Detroit, MI
As one of InnovMetric Software Inc.'s subsidiaries, PolyWorks USA Inc. is primarily responsible for promoting the capabilities of PolyWorks, providing technical support and training services to PolyWorks users and supporting the sales efforts of 3D metrology hardware partners in the United States.
Founded in 1994 and headquartered in Quebec City, QC, Canada, InnovMetric Software Inc. is the leading provider of universal 3D metrology software solutions. The world's largest industrial manufacturing organizations, including GM, Volkswagen, Tesla, BMW, Boeing, and Apple trust InnovMetric's PolyWorks software solutions.
With its subsidiaries and joint ventures, InnovMetric has over 550 employees spanning 17 countries.
Responsibilities
PolyWorks USA is currently looking to hire a full-time Application Specialist ideally located in Michigan or Ohio, ideally.
We are looking for someone interested in:
Gaining an in-depth knowledge of our solutions in order to provide basic and expert-level technical support to our customers
Providing to our customers training sessions (which last normally three days) to ensure that they efficiently use our solutions in their manufacturing or design processes
Performing advanced software demonstrations adapted to the specific needs of our potential customers
Communicating the specific needs of our customers to the software development team
The primary work location for this position will be from your home.
You will also be required to travel throughout the United States.
Qualifications
University Degree in Mechanical Engineering or a similar field
Experience with CAD/CAM software and design and manufacturing processes
Allowed to travel freely between Canada and the United States
Comfortable with client contact and determined to understand and meet the needs of our customers
InnovMetric offers excellent working conditions:
Flexible schedule that facilitates work/family balance
401(K) Plan
Competitive salary
Bonus plan
Health insurance plan
Assistance program for employees and their families
We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.
IT Generalist
Technical support specialist job in Plymouth, MI
Whiteline Express, Ltd. is a truckload carrier with headquarters in Plymouth, MI. It was founded in 1983 to provide value added services for our affiliated companies. Since that time, we have continually grown to include terminals in Plymouth, MI, Jackson Center, OH, Medina, OH, Alsip, IL, and Champaign, IL.
The cornerstone of our service strategy is to provide strategic advantage to our customers. And as an EPA Smartway Partner, Whiteline Express is committed to technologies and processes that reduce our carbon footprint while protecting the environment for future generations.
What You'll Do
Driver Technology Support
• Be a main point of contact for drivers needing help with ELDs, tablets, mobile apps, and in-cab technology.
• Troubleshoot ELD malfunctions and ensure any repairs or replacements meet DOT requirements.
• Deploy updates to driver devices and technology with minimal disruption to their schedules.
• Make sure every driver has the tools they need to operate safely, efficiently, and confidently.
General IT Support
• Respond to day-to-day technical issues for employees across all departments.
• Diagnose and resolve semi-routine system, device, or access problems.
• Coordinate with vendors or internal teams when issues need escalation.
• Provide excellent customer service-especially to users who may not be technical.
Documentation & Process
• Document troubleshooting steps, system updates, and resolutions.
• Help build and maintain clear knowledge base articles for both office staff and drivers.
• Participate in improving IT processes and best practices.
Projects & Technology Rollouts
• Assist with hardware refreshes, software migrations, and new technology deployments.
• Collaborate with team members to evaluate and introduce new tools and systems.
What You Bring
• Strong communication skills with a helpful, patient, and friendly approach.
• Solid knowledge of Microsoft Office and Outlook.
• Experience with Windows 10/11, Android, and iOS.
• Ability to troubleshoot issues both on-site and remotely.
• Basic familiarity with programming or scripting languages (VBScript, HTML, PHP, C#, C++, XML, SQL) is a plus.
The Perks of Joining Our Team
• Weekly Pay
•Affordable medical, dental and vision benefits + 401k Matching
•Paid Holidays
•Consistent work schedule
Why This Role Matters
Our drivers and employees depend on reliable technology every day. You help keep them connected, compliant, and supported so they can do their jobs confidently and safely.
IT Cloud and Systems Administrator
Technical support specialist job in Livonia, MI
The IT Cloud and Systems Administrator will be responsible for the design, implementation, and maintenance of DMP's IT systems. This role requires a highly skilled professional with extensive experience in managing complex, hybrid IT environments across 2 locations. The ideal candidate will be a disciplined, proactive problem-solver with a strong background in systems administration, network management, security and transitioning data and/or servers to new locations.
Main Duties and Responsibilities
Server & Network Administration
Perform server administration tasks, including user/group/LDAP administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
Analyze and monitor datacenter performance, health, and utilization with software management tools and respond to hardware issues as they arise; determine specifications, install, deploy, test, and maintain new servers and virtual machines as needed
Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, security, support internet, intranet, LANs, WANs, and network segments
· Configure and maintain LAN/WAN, firewalls, VPNs, and switches.
· Ensure secure and reliable FTP data transfers from international partners
· Design, install, configure, and maintain computers, servers, networks, and related infrastructure
· Monitor systems performance and ensure reliability and availability
· Troubleshoot and resolve hardware, software, and network issues
· Perform regular system backups and recovery procedures and audits
· Develop and maintain documentation for systems and processes
· Deploy scalable processing frameworks using cloud or software-defined hardware, or server-less approaches where applicable
Work closely with Software Engineers to develop automated deployment strategies for seamless, well-tested and reliable processing pipelines
Stay current with IT industry trends and emerging technologies
Recommend and implement best practices for achieving high reliability, scalability and cost optimization
Database and Security Administration
Support PostgreSQL databases and remote access systems.
Implement and manage robust security measures to protect network infrastructure, servers, databases, and cloud environments.
Conduct regular vulnerability assessments, penetration testing, and security audits to identify and mitigate risks.
Monitor security logs and alerts to proactively detect and respond to threats, intrusions, and anomalies.
Ensure compliance with industry standards and regulations such as ISO 27001, NIST, and GDPR where applicable.
Manage firewalls, antivirus software, endpoint protection, and intrusion detection/prevention systems (IDS/IPS).
Develop and enforce security policies, access controls, and user authentication protocols.
Coordinate incident response efforts and maintain documentation of security events and resolutions.
Stay current with emerging cybersecurity threats and recommend best practices for risk mitigation.
Collaborate with internal teams to ensure secure software development and deployment practices.
Provide training and guidance to staff on security awareness and safe computing practices.
Team Collaboration and Support
Work closely with a small IT team (3 staff members) to support daily operations.
Provide Tier 2/3 support for escalated issues.
Document systems, procedures, and configurations.
Skills, Qualifications, and Competencies
Required Skills
Bachelor's degree in Computer Science, IT, MIS or related field with a Computer/Software Engineering focus.
A minimum of 5 years of professional experience in system administration of cloud and on-premises infrastructure based IT services
Proficiency in Windows and Linux operating systems
Strong knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP, VPNs, firewalls).
Experience with virtualization and container technologies (e.g., VMware, Kubernetes, Docker)
Hands-on experience with at least one of the major cloud platforms (e.g., AWS, OCI, Azure, GCP)
Network troubleshooting and performance tuning.
Proven incident response and security hardening experience
Compliance awareness (e.g., ISO 27001, NIST, GDPR)
Excellent troubleshooting, problem-solving and analytical skills
Familiarity with PostgreSQL and remote access tools.
Strong communication and interpersonal skills
Preferred Skills
Certifications: MCSE, RHCE, CCNA or similar
Experience with DevOps tools (Jenkins, Bitbucket, Docker, Kubernetes).
Scripting in Python or Bash.
Experience with geospatial data or lidar processing is a plus.
Work Environment
On-site presence required at our Livonia, MI office.
Fast-paced office environment with multiple priorities and competing demands
Regular office hours with some requirements for additional work during busy times.
May work for long periods reviewing data on computer
Occasional 15-20% travel to office in California
Assets
Experience with test driven DevOps
Experience with continuous integration environments
Experience with configuration management & ALM systems such as Atlassian, Jenkins, Bitbucket, and Polarian is a plus
Moving servers and/or data to across servers a plus
Coding using python
Domain knowledge of Geospatial subject domain
Disclaimer
This job description is not designed to be a complete list of all activities required to be successful in the above position. DMP NA retains the right to change or assign other activities to this position.
Information Technology System Administrator
Technical support specialist job in Oak Park, MI
IT Systems & Operations Administrator
Imagine working in a place where your manager truly believes in your personal and professional development.
It's not imaginary. It's image One.
It's for real. We have an award-winning company culture like none you've ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment.
We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions.
We strive for life balance, not work-life balance. We genuinely want you to be happy.
We love to surprise you. Every single one of our team members gets a “We Care Friday” - an unexpected phone call on Thursday to tell you, “Don't come in tomorrow. We've got you covered!”
No secrets here! We practice open book management, so you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro and you'll be financially rewarded through our profit bonus program.
We hire awesome people who strive to deliver extraordinary service. We're looking for an experienced Sales Development Representative to join our growing team. We'd love to talk to you!
Who We Are
ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that?
What will your Responsibilities be?
Maintain regular and routine attendance, either onsite or remotely as scheduled.
Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet.
Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office.
Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management.
Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms.
Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed.
Collaborate with the Managed Service Provider on infrastructure maintenance, incident response, and system upgrades.
Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.).
Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements.
Provide emergency after-hours support when required.
Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service.
Prepare and deliver ad hoc and routine IT reports for leadership and operational review.
What do you need to have?
3-5 years of IT support, systems administration, or related technical role
Experience with IT service management, infrastructure monitoring, and ticketing systems
Preferred: CompTIA A+, Network+, Security +
Microsoft or Cisco Certification
SQL Certification
Hands on Knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT Ticket Systems
Management/Knowledge of Huntress MDR Software, VMware
Power PDF and general management/oversight of 3rd party software
Hands on knowledge of rack mounts, tower server, ups, access points, and cabling infrastructure
Excellent communication skills, both written and verbal
Perks of this position
Amazing workplace culture
Medical, Prescription Drug, Dental and Vision Benefits
Health Savings Account benefits
Flexible Spending Account benefits
Company paid Life Insurance
Matching 401K savings instrument
Paid Time Off Program
Additional Days Off - Community Service Day, Your Birthday and We Care Friday...one surprise Friday off
Store POS Support Specialist
Technical support specialist job in Troy, MI
We are looking for a full-time Store POS Support Specialist to join the Store Support Help Desk department.
You will be an ideal candidate if you are confident in your ability to learn new tasks quickly and pay close attention to detail. You understand how to operate the POS registers. You lead by example and represent yourself positively and professionally. You can execute tasks successfully with minimal supervision, and you are friendly, outgoing, and communicate well with associates and customers
POSITION RESPONSIBILITIES:
• Responds to telephone calls, emails and other requests for support.
• Process shipping of POS equipment to stores.
• Coordinate problem resolution across internal departments.
• Basic knowledge of commonly used concepts, practices, and procedures within store operations.
• Relies on pre-established instructions and guidelines to perform the functions of the job.
KNOWLEDGE AND SKILLS PREFERRED:
• Minimum 1-2 years of store retail experience
• Excellent verbal communication skills
• Ability to think on your feet and solve problems quickly.
• Organized and self-motivated
• Computer skills that will allow easy navigation through software products to reset passwords, MS Office, call tracking, and email.
SCHEDULE / HOURS:
We are looking to staff the Store Support Help Desk with associates who have flexible work schedules to cover our normal office hours below, as well as the extended office hours that occur during November and December. This position will also be involved in the after-hours emergency Line rotation.
• Monday-Friday 7:00 AM to 8:00 PM
• Saturdays 9:00 AM to 8:00 PM
• Sundays 10:00 AM to 7:00 PM
desktop support
Technical support specialist job in Southfield, MI
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Hello,
My name is Shubham and I'm a Recruitment specialist at Artech, the #1 largest women-owned IT staffing firm in the US. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position.
Job Title: Desktop Support Representative Distributed Client Services
Location: SOUTHFIELD,MI
Duration:1+ year (with possible extension)
Job ID: # 17-61574
· Skills Overview Must be experienced in DESKSIDE support
· Win7/Win XP OS support. Troubleshooting
· office 365 experience is must
· Office 2003/2007/2010 support
· end user trouble shooting skills
· outlook PST Files
· Installation, configuration and maintenance of windows, hardwares and softwares.
· Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
Help Desk Support
Technical support specialist job in Ann Arbor, MI
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration: 4 Months
• Provide exemplary client support and technical issue resolution via phone and email.
• Provide exemplary client support and technical issue resolution via email as needed
• Maintain strong knowledge on supported products
• Meet performance objectives in call quality, customer satisfaction surveys, and call handling
• Provide timely follow up on outstanding client issues
• Effectively communicate and interact with staff assigned to assist in resolving client issues
• Facilitate general web-based sessions to aid new customers in implementing CS software
• Assist with Customer Service queues and Service Reception as needed
• Strong call handling soft skills
• Strong software and hardware troubleshooting skills
• Ability to self manage and work as a contributing member of a team
• Ability to stay motivated in a fast paced, high pressure environment
• Strong research and problem solving skills
• Ability to quickly learn and master technical or complex information
Additional Job Requirements
• 1 Year of customer service experience required
• Associates or bachelor's degree a plus
• Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.
Additional Information
To schedule an interview, please contact;
Rakhi Sharma
************
Jr. Prepared Food Specialist (Full Time)
Technical support specialist job in Rochester Hills, MI
Starting wage up to: $18/hr. with experience Food Lovers Unite! Busch's is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor! What's in store? * Flexible schedules * Employee discounts
* 401K with company match
* Tuition reimbursement
* Daily Pay available
Ready to spice up your job and grow with us? Apply now and let's create the perfect pear together!
Specific Accountabilities:
* Responsible for the production of prepared foods items, including executing menus, hot food programs and producing sauces.
* Ensure that all food and products are consistently prepared and served according to the Busch's recipes, portioning, cooking and serving standards.
* Execute programs and procedures designed to promote deli hot case and hot food bar sales.
* Assist in reducing store shrink by using fresh/distressed perishable items in preparation.
* Rotate and cull product to ensure freshness and reduce shrink.
* Prep for and prepare HMR items and reutilization recipes. Evaluate and fix merchandising of HMR platters throughout shift.
* Identify and produce food production needs as directed by Deli/Bakery Manager.
* Assist with hot food preparation for catering orders.
* Clean and sanitize department including equipment, work/service areas, containers and utensils.
* Follow and record Busch's utilization standards.
* Maintain time and temperature food safety standards.
* Assist with store food demonstrations as needed.
* Represent our brand at outside company food events.
* Stay current on food trends and new items relevant to department and building sales.
* Contribute to organizational effectiveness by offering information and suggestions.
* Execute with operational integrity by anticipating problems, taking preventative measures, and adapting to changes that improve our operations or guest experience.
* Consistently follow Busch's policies and procedures.
* Share our passion for our products by being familiar with our products and services and actively seeking and sharing that information.
* Work in a fast-paced, high-demand environment where time-sensitive processes may contribute to elevated levels of stress.
Requirements:
* Minimum 3 years cooking experience.
* Food safety certification or willingness to be certified.
* This role typically works between the hours of 6:00 am - 7:00 pm any day Monday through Sunday. Other hours may be required as business dictates.
* Proficient merchandising skills to ensure fresh and appealing displays in 'ready to eat' areas.
* Proficient culinary skills to follow recipes, sauté, work with knives, create appealing product and determine product quality.
* Proficient organization and planning skills, especially to manage multiple deadlines and projects.
* Proficient cleaning abilities to meet sanitation and visual standards.
* Proficient communication skills, including written, verbal and listening skills.
* Proficient computer skills in excel, word and email. Able to learn and use a variety of proprietary applications and technology.
IT Patch and Vulnerability Specialist
Technical support specialist job in Farmington Hills, MI
IT Patching Specialist
At Community Choice Credit Union, we believe in helping our neighbors achieve the life they desire. To support this mission, we're looking for an IT Patching Specialist to join our Technology team. In this role, you'll take ownership of ensuring that our systems remain secure, compliant, and resilient by managing the timely patching of operating systems, applications, and firmware across servers and workstations.
This is an exciting opportunity for a highly motivated professional who is passionate about cybersecurity, thrives in a collaborative environment, and has the technical expertise to keep our infrastructure safe and up to date.
📄 Formal Application:
The formal application can be found attached to this posting. Please review and complete it to take the next step toward joining our team!
What You'll Do
Manage the full patch management lifecycle, including planning, testing, deployment, and validation.
Patch Windows operating systems (desktop and server) and common third-party applications (e.g., Adobe, Chrome, Zoom).
Partner with infrastructure, cybersecurity, and application teams to assess patch impact and schedule rollouts.
Maintain patching policies, procedures, and documentation in line with compliance, audit, and regulatory standards (NCUA, FFIEC).
Optimize tools such as Microsoft Intune (or equivalent) for patch distribution, reporting, and automation.
Integrate patching practices into change management and vulnerability management programs.
Monitor vendor announcements and threat intelligence sources to stay ahead of vulnerabilities.
Provide timely reporting on compliance, exceptions, and risk posture to leadership and auditors.
Support incident response and remediation efforts related to patch failures or vulnerabilities.
Participate in after-hours maintenance windows to minimize business disruption.
Assist with IT audits and ensure corrective actions meet state and federal compliance standards.
What We're Looking For
Education & Experience
Associate's or bachelor's degree (preferred).
Microsoft certifications are a plus, but not required.
5+ years in a technical role with deep knowledge of Windows Server and Windows 10/11 patching.
Strong experience with WSUS, SCCM, Intune, or similar patch management tools.
Familiarity with vulnerability scanners such as Tenable, Rapid7, or Qualys.
Scripting experience (PowerShell, Bash) for automation and validation.
Skills & Abilities
Strong understanding of cybersecurity principles and vulnerabilities (CVE, CVSS).
Hands-on experience with Windows Server, Active Directory, and Group Policy.
Ability to communicate complex technical details to both technical and non-technical audiences.
Exceptional organizational skills, attention to detail, and documentation discipline.
Strong problem-solving and analytical skills.
Team-oriented mindset with excellent collaboration and customer service skills.
Why Join Us?
At Community Choice, we don't just fill positions-we invest in people. When you join our team, you'll have opportunities to grow your career, contribute to meaningful projects, and make a real impact on the security and success of our organization.
We offer:
Competitive compensation and benefits package
Ongoing professional development and certification opportunities
A collaborative and supportive work environment
Opportunities to serve the Michigan community and live out our core values: Committed, Charitable, Credible, United
Ready to keep our systems safe and secure?
Apply today and help us protect the technology foundation that supports our members every day.
Auto-ApplyIT Technician
Technical support specialist job in Saline, MI
The Opportunity We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the jobsite, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow.
Location
You will work from a project location in Saline, MI
Responsibilities
Your key responsibilities
* Windows 11 Support: Deliver technical assistance and troubleshooting for Windows 11 systems.
* Hardware & Software Deployment: Staging and deploying computers and related hardware and providing installation and support for software applications.
* Onboarding & Workstation Setup: Onboarding, setting up workstations for users.
* Network Support: Install and assist with basic network troubleshooting and connectivity issues.
* IT Recommendations: Research and suggest hardware, software, and services to enhance IT capabilities.
* User Training: Provide training to internal users on hardware and software usage.
Qualifications
To qualify for the role, you must have
* Completed a minimum of High School Diploma or equivalent, and technical training or professional experience.
* 3 years' commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools.
* Proficiency using Microsoft Office suite and Windows operating system software.
* Experience steadfastly documenting all works performed in ticketing system.
* User Data Transfer to New laptops.
* Thorough understanding of hardware technical specifications and General Network experience.
* Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment.
* Ability and willingness to learn new skills quickly.
* Ability to safely lift up to 40 lbs.
* Able to frequently work beyond forty hours per week.
* Able to travel out of state, sometimes on short notice, and stay overnight as needed.
Ideally, you'll also have
* CompTIA A+ certification
* Networking knowledge, including router/firewall configuration and management.
* Direct end-user support experience
Excited to make an impact? Apply now by clicking the "Apply" button below! We can't wait to hear from you!
EEO/AA Employer M/F/D/V
Walbridge is an equal opportunity employer with a culture that promotes diversity in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, status as an individual with a disability, military, or protected veteran status or any other legally protected status. We prohibit discrimination in decisions concerning career development, recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment.
Auto-ApplyHelp Desk Support
Technical support specialist job in Ann Arbor, MI
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration: 4 Months
• Provide exemplary client support and technical issue resolution via phone and email.
• Provide exemplary client support and technical issue resolution via email as needed
• Maintain strong knowledge on supported products
• Meet performance objectives in call quality, customer satisfaction surveys, and call handling
• Provide timely follow up on outstanding client issues
• Effectively communicate and interact with staff assigned to assist in resolving client issues
• Facilitate general web-based sessions to aid new customers in implementing CS software
• Assist with Customer Service queues and Service Reception as needed
• Strong call handling soft skills
• Strong software and hardware troubleshooting skills
• Ability to self manage and work as a contributing member of a team
• Ability to stay motivated in a fast paced, high pressure environment
• Strong research and problem solving skills
• Ability to quickly learn and master technical or complex information
Additional Job Requirements
• 1 Year of customer service experience required
• Associates or bachelor's degree a plus
• Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.
Additional Information
To schedule an interview, please contact;
Rakhi Sharma
************
Jr. Prepared Food Specialist (Full Time)
Technical support specialist job in Canton, MI
Starting wage up to: $18/hr. with experience Food Lovers Unite! Busch's is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor! What's in store? * Flexible schedules * Employee discounts
* 401K with company match
* Tuition reimbursement
* Daily Pay available
Ready to spice up your job and grow with us? Apply now and let's create the perfect pear together!
Specific Accountabilities:
* Responsible for the production of prepared foods items, including executing menus, hot food programs and producing sauces.
* Ensure that all food and products are consistently prepared and served according to the Busch's recipes, portioning, cooking and serving standards.
* Execute programs and procedures designed to promote deli hot case and hot food bar sales.
* Assist in reducing store shrink by using fresh/distressed perishable items in preparation.
* Rotate and cull product to ensure freshness and reduce shrink.
* Prep for and prepare HMR items and reutilization recipes. Evaluate and fix merchandising of HMR platters throughout shift.
* Identify and produce food production needs as directed by Deli/Bakery Manager.
* Assist with hot food preparation for catering orders.
* Clean and sanitize department including equipment, work/service areas, containers and utensils.
* Follow and record Busch's utilization standards.
* Maintain time and temperature food safety standards.
* Assist with store food demonstrations as needed.
* Represent our brand at outside company food events.
* Stay current on food trends and new items relevant to department and building sales.
* Contribute to organizational effectiveness by offering information and suggestions.
* Execute with operational integrity by anticipating problems, taking preventative measures, and adapting to changes that improve our operations or guest experience.
* Consistently follow Busch's policies and procedures.
* Share our passion for our products by being familiar with our products and services and actively seeking and sharing that information.
* Work in a fast-paced, high-demand environment where time-sensitive processes may contribute to elevated levels of stress.
Requirements:
* Minimum 3 years cooking experience.
* Food safety certification or willingness to be certified.
* This role typically works between the hours of 6:00 am - 7:00 pm any day Monday through Sunday. Other hours may be required as business dictates.
* Proficient merchandising skills to ensure fresh and appealing displays in 'ready to eat' areas.
* Proficient culinary skills to follow recipes, sauté, work with knives, create appealing product and determine product quality.
* Proficient organization and planning skills, especially to manage multiple deadlines and projects.
* Proficient cleaning abilities to meet sanitation and visual standards.
* Proficient communication skills, including written, verbal and listening skills.
* Proficient computer skills in excel, word and email. Able to learn and use a variety of proprietary applications and technology.
Deskside Suppor
Technical support specialist job in Southfield, MI
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location: SOUTHFIELD,MI
Duration: 12 months with possible extension
Job Description:
Qualifications
share resume asap
Additional Information
For more information, Please contact
Shubham
97295-4595
Jr. Prepared Food Specialist (Full Time)
Technical support specialist job in South Lyon, MI
Starting wage up to: $18/hr. with experience Food Lovers Unite! Busch's is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor! What's in store? * Flexible schedules * Employee discounts
* 401K with company match
* Tuition reimbursement
* Daily Pay available
Ready to spice up your job and grow with us? Apply now and let's create the perfect pear together!
Specific Accountabilities:
* Responsible for the production of prepared foods items, including executing menus, hot food programs and producing sauces.
* Ensure that all food and products are consistently prepared and served according to the Busch's recipes, portioning, cooking and serving standards.
* Execute programs and procedures designed to promote deli hot case and hot food bar sales.
* Assist in reducing store shrink by using fresh/distressed perishable items in preparation.
* Rotate and cull product to ensure freshness and reduce shrink.
* Prep for and prepare HMR items and reutilization recipes. Evaluate and fix merchandising of HMR platters throughout shift.
* Identify and produce food production needs as directed by Deli/Bakery Manager.
* Assist with hot food preparation for catering orders.
* Clean and sanitize department including equipment, work/service areas, containers and utensils.
* Follow and record Busch's utilization standards.
* Maintain time and temperature food safety standards.
* Assist with store food demonstrations as needed.
* Represent our brand at outside company food events.
* Stay current on food trends and new items relevant to department and building sales.
* Contribute to organizational effectiveness by offering information and suggestions.
* Execute with operational integrity by anticipating problems, taking preventative measures, and adapting to changes that improve our operations or guest experience.
* Consistently follow Busch's policies and procedures.
* Share our passion for our products by being familiar with our products and services and actively seeking and sharing that information.
* Work in a fast-paced, high-demand environment where time-sensitive processes may contribute to elevated levels of stress.
Requirements:
* Minimum 3 years cooking experience.
* Food safety certification or willingness to be certified.
* This role typically works between the hours of 6:00 am - 7:00 pm any day Monday through Sunday. Other hours may be required as business dictates.
* Proficient merchandising skills to ensure fresh and appealing displays in 'ready to eat' areas.
* Proficient culinary skills to follow recipes, sauté, work with knives, create appealing product and determine product quality.
* Proficient organization and planning skills, especially to manage multiple deadlines and projects.
* Proficient cleaning abilities to meet sanitation and visual standards.
* Proficient communication skills, including written, verbal and listening skills.
* Proficient computer skills in excel, word and email. Able to learn and use a variety of proprietary applications and technology.