Technical support specialist jobs in Duluth, MN

Salary range: $54,000 - $68,000 The base salary listed is a range. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to the base salary, this position is eligible for a bonus, providing the opportunity to earn additional compensation. Benefits Our Total Rewards programs continue to lead, innovate and embody our core values - caring for the health and wellbeing of all. Zinpro offers a competitive salary and a premium benefits package, including 100% employer-paid healthcare and generous paid time off. We provide a wide range of benefits and resources designed to support you at every stage of life: education assistance, retirement planning, 401(k), disability and long-term care insurance, travel assistance, fitness reimbursement, gift matching, and more. Our Culture of Care - Zinpro Position Summary As an IT Support Specialist, you will be a part of Zinpro's Help Desk support team and contribute to the mission of providing superb customer service and technology support to Zinpro employees globally. Technology and systems you will support include user computers and devices (Windows, Apple, Android, virtual machines); business, communication, and collaboration software; printers, hardware, and peripherals. Essential Functions Provide superb customer service and support to end-users around the world. Document and respond to technical support requests on supported technologies and end-user inquiries while following company processes and adhering to support SLAs. Maintain the integrity of end-user devices through upgrades, support, and new technology deployments. Set up and deploy company computers and devices according to defined configuration standards. Install, support, and assist end-users in the usage of business, communication, and collaboration software and tools. Participate in employee on-boarding and off-boarding processes. Ensure an accurate, up-to-date inventory of all company computers and devices. Active participation in knowledge base improvements and documentation, weekly meetings with L1 vendor, and team stand ups. Perform additional tasks as assigned by the IT Support and Procurement Manager. Additional Functions Support, implement, and administer corporate policy and company strategy. Cooperate in a team environment with other IT personnel to effectively provide technology services to the company. Maintain and update Industry certifications and knowledge of relevant systems to the position. Follow through on assigned tasks, work independently, and complete work on time. Follow instructions and management direction; display cooperative behavior. Tactfully and courteously, maintain a good working relationship with coworkers. Effectively communicate technological-based information to all levels of employees in a manner that can be understood by non-technical people. Qualifications Required: Associate in computer science, computer information technology, or equivalent. 2+ years of experience supporting current technologies: Windows, OSX, IOS, Android operating systems, Dell, and Apple hardware, along with virtualization. Experienced with Microsoft 365, Azure, Auto Pilot, peripherals, and devices a highly mobile professional worker uses. 2+ years of experience with ITSM software and its processes (ServiceNow is a plus). Familiarity with RSAT and its applications. Knowledge of the principles, methods, and techniques involved in help desk operations. Preferred: Working knowledge of LAN/WAN networking. Industry Standard certifications such as ITIL, A+, Network+, or Security+ Experience working in a team-based collaborative environment. Strong communication and multi-tasking skills. Familiarity with project and change management principles. Ability to work autonomously with good organizational, analytical, and problem-solving skills. Work Environment and Physical Requirements The work environment characteristics are those consistent with a standard office environment. Positions in this class typically require typing, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required occasionally, and all other sedentary criteria are met. Schedule Requirements Hybrid model work schedule that includes specified in-office days and days working remotely. Provide 24x7 second-level technical support for critical incidents, working with third-level colleagues and vendors as required. Adheres to attendance and punctuality standards. Maintains suitable availability to ensure proper execution of duties, whether at various sites or via remote connection. Travel Requirements The work environment characteristics are those consistent with a standard office environment but also include computer room, lab, plants, and warehouses. Travel is required to local plants, warehouses, and domestic sales offices. Travel may be required to international sales offices. About Zinpro For more than 50 years, Zinpro has pioneered the research and development of performance trace minerals and innovative solutions that improve the health and wellbeing of both animals and people. As a family-owned, privately held company, we have grown steadily thanks to our quality products, expert staff, and a commitment to helping our customers achieve more through science-based trace mineral nutrition. With regional sales offices in 11 countries and products marketed in more than 70 countries worldwide, Zinpro is the global leader in advancing greater nutrition and smarter practices for a better, more sustainable world. Working at Zinpro means you'll make a positive difference in the world, working as part of an authentic and caring community of bright, passionate people. You'll gain broad experience in a growing company known for its exceptional commitment to employees, customers, and our communities. And you'll quickly see that your unique ideas and perspectives are valued here, where we work continually to create diverse, equitable and inclusive teams. Competencies and Core Values Must possess qualities and skills that align with Zinpro's Core Values: Build Trust: We believe in being purposeful with our words and actions. We work to build trust with customers, vendors, and co-workers through being truthful and fulfilling our commitments. We honor our word and are accountable for our actions. Win Together: We believe we can better achieve when we work united, internally and with customers. When we embrace and leverage our diverse individual talents with global perspectives, we create a team that's stronger and smarter than any one individual. We are all bound by the belief that when we work together, we can realize greater potential. Serve Generously: We believe in putting people first, supporting each other's efforts and treating all with kindness and respect. We work in partnership with customers and ourselves to create opportunities; a win for another is a win for us. Always Improve: We believe in what's right and pursuing continuous growth and improvement for customers, our company, and ourselves. Our high expectations drive us to consistently and reliably deliver the highest quality. We work to be better each day. Dream Big: We believe advancement starts with being curious. We embrace the freedom to explore, create, and express ideas without the fear of failure. We always learn from each other and our customers, from our successes and our mistakes. Zinpro is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.

The Technical Support Specialist provides technical support via phone, email, and web to resolve customer issues effectively and efficiently. This role requires strong troubleshooting ability, attention to detail, and continuous learning to maintain expertise across multiple software and hardware platforms. In addition, clear and proactive customer communication is essential to ensure understanding, build trust, and deliver a positive support experience. Roles and Responsibilities Respond to customer requests in a professional, timely, and effective manner. Diagnose, replicate, and resolve software, network, and system-related issues using remote support tools. Manage and perform software installations, upgrades, and configurations. Manage and renew product license keys; maintain accurate records in CRM systems. Write and maintain end-user documentation and internal knowledge base articles. Collaborate with Engineering to escalate product defects or performance issues. Provide after-hours on-call support as needed. Contribute to product release testing and customer/internal technical projects. Maintain a high level of service and professionalism with all stakeholders. Ability to simultaneously manage several support cases. A willingness to learn and become an expert on new systems, software, and procedures. Stay current with emerging technologies relevant to ISE's solutions and customer environments. Perform other duties as assigned by management, including, but not limited to, product release testing and customer/internal project work. Qualifications and Education Requirements College degree or equivalent combination of education and work experience. Minimum 3+ years of experience in a client-facing technical support or customer product support role. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. High attention to detail and strong organizational skills. Proven analytical and problem-solving abilities. Demonstrated ability to work independently and as part of a team. Professionalism, dependability, and a strong work ethic. Experience managing escalated customer issues, coordinating with cross-functional teams, and ensuring timely resolution. Proven experience in a customer-facing support role, such as product support, client services, or customer success, preferably in a B2B environment. Technical Skills: Minimum 3+ years of experience required Operating Systems: Proficiency in Microsoft Windows Server (2016-2025); Microsoft Office 365, exposure to IBM iSeries environments. Databases: Working knowledge of Microsoft SQL Server (2016-2022), including basic querying and data management. Networking: Understanding of TCP/IP, VPN connections, firewalls, and remote access technologies. Support Tools: Experience with remote desktop software, ticketing/CRM systems, and system monitoring utilities. Knowledge of Enterprise Resource Planning (ERP) preferred (ERP systems such as; INFOR XA, Business Central, and/or SAP) Experience with scripting and programming languages such as Python, PowerShell, SQL, or RPG for process automation, data handling, and system integrations. Experience supporting external customers with software or hardware products, including troubleshooting, training, and ongoing relationship management. Preferred Skills: Experience supporting MES (Manufacturing Execution Systems), or manufacturing-related software systems. IBM iSeries/AS400 system administration or exposure strongly preferred. Previous experience in roles such as Customer Success Specialist, Product Support Representative, or Client Services Coordinator is a plus. At Information Systems Engineering, Inc (ISE), we help manufacturers improve their business operations with proven technology solutions. Our team are experts in the solutions and technologies we sell, delivering great results to our customers. Today ISE has 3 primary product lines and solutions that we sell, implement and support: Infor XA ERP - ISE is an Infor Channel Partner and reseller of the Infor XA ERP solution. Our team has deep expertise in helping customers upgrade and implement Infor XA ERP in their businesses. We can also host and manage our customer's Infor XA environment in the cloud. IBM - ISE is an IBM partner selling IBM iSeries servers. We have staff with technical expertise to update, upgrade and optimize the IBM iSeries. In addition, we offer IBM iSeries cloud hosting and/or remote management services. MV2 MES - Our subsidiary, Paper-Less, LLC, develops, sells, implements, and supports our proprietary MV2 MES (Manufacturing Execution System) solution that connects, monitors, and coordinates complex manufacturing systems, data flows, and people on the shop floor. ISE was founded in 1984 with the purpose of creating rewarding opportunities assembled by genuine relationships. 40 years later, we continue to serve this purpose and operate according to our Core Values: Water Yourself Daily - Nurture a positive mindset to live, learn, grow, and love what you do. Fuel Wonder, Forge Ingenuity - Inspire and encourage curiosity to launch creative solutions. Apollo (13) It - Challenge with passion, dedication, and teamwork. Urgent collaboration with the ability to adapt. Walk In Their Shoes - Be mindful of all stakeholders and follow through with your commitments. It's our legacy of working through these core values that enables our 10-year average employee tenure and 95% customer satisfaction rating. Our employees love what they do, and our customers praise the work we do for them.

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Support Specialist. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We also offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $45,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365• Configure, and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************

Must Have Technical/Functional Skills: • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services • Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle • Work with vendors to conduct physical asset audit and maintain asset stock rooms • End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) • Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information • Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills • Smart hands support for Server and Network devices • Train the Trainer Roles & Responsibilities: • 100% Work from Office (Client location) • Asset inventory management (New Device Asset/Import/Physical Stocking) • PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. • Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) • Accessory Request Fulfillment and Unknown Device Research/Investigation • PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) • Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) • Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) • New Hire onboarding training and orientation • AV Meeting Room support Base Salary Range: $50,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible. Who We Are For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide. What You'll Do Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location. Provide technical support for end-users across the business units, including shop employees and administrative teams Utilize the IT Support ticketing system to monitor, escalate, update, and close requests Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology Support manufacturing systems such as ERP terminals Maintain and support wired and wireless network connectivity across the facility, including production areas Assist with the setup and maintenance of IT infrastructure for new production lines or equipment Coordinate with vendors and internal teams for hardware repairs and software updates Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems Diagnose and resolve technical hardware and software issues Install, configure, and maintain computer systems and applications Support the deployment of new hardware and software Maintain inventory of all equipment, software, and software licenses Document internal procedures and update knowledge base articles Escalate unresolved issues to the appropriate internal teams or vendors Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning) Ensure security and privacy of networks and computer systems Participate in after-hours support rotation as needed for critical systems Attend meetings and trainings as assigned Complete projects as assigned What You'll Bring Bachelor's degree in information technology, computer science, or related field required Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow). Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus Knowledge of Active Directory, Office 365, and basic networking Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software Reliable transportation Strong interpersonal and problem-solving skills Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors Exceptional written and verbal communication skills Ability to build and maintain strong working relationships Ability to effectively manage time, multi-task, and pay close attention to details Self-motivated professional with the ability to work independently and as part of a team Regularly required to move, sit, and bend for various hours throughout the day 10-20% travel expected to divisional business units What We Value Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171 Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

👋 About the Role Are you the go-to problem solver in your circle? Do you love helping people and diving into technical challenges? 💡💻 We're looking for a Client Support Associate to deliver top-tier technical support for our client. If you enjoy troubleshooting, multitasking, and making someone's day easier this role is for YOU. 🙌 🌟 NOW HIRING: Client Support Associate 🌟 📍 Menomonee Falls, WI 53051 ⏳ 03-Month Contract (Contract-to-Hire!) 🗓️ Schedule: 🖥️ 3 days → 8:00 AM - 5:00 PM 🌙 2 days → 10:00 AM - 7:00 PM 🔧 What You'll Do ✨ Identify, manage, escalate, and resolve technical issues 🛠️ Install & configure software, print drivers, and workstation tools 💥 Troubleshoot hardware, software, and basic networking issues 📡 Monitor systems, spot problems early, and take action 🤝 Provide excellent client-facing support 💻 Diagnose desktop/laptop software and application issues 🎯 What We're Looking For ✔️ 1-3 years of related technical experience (or equivalent) ✔️ 1-3 years of customer service experience ✔️ Strong communication & problem-solving skills 🗣️💭 ✔️ Team player with flexibility and a great attitude 🙌 ⭐ Bonus Points If You Have… 💼 Previous experience troubleshooting desktops, printers, and notebooks 📄 Strong skills in Microsoft Office 🛠️ 1-3 years of technical support experience 🚀 Ready to join a team where your skills really matter? Apply today and take the next step in your IT career! 💼💙

Top Skills & Years of Experience: - Excellent customer service skills -Two years support experience with Windows 10, and Microsoft Office 2019 - Two years' experience with Network and Printer troubleshooting. - Must be proficient is typing skills and be able to multi-task. Nice to have skills: - Prior Help Desk experience in a call center environment - Previous experience using Incident and Knowledge base systems - Desirable to have 2 years support experience with iOS devices.

Title: Desktop Support Engineer Duration: Long term Contract Complete Onsite We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and on-site support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. Required Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). • 3-5 years of experience in IT support or help desk role, with at least 1 year at L2 level. • Strong knowledge of Windows and mac OS environments. • Experience with Active Directory, Microsoft 365, and remote desktop tools. • Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell). • Excellent problem-solving and customer service skills. • Ability to prioritize and multitask in a fast-paced environment. Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms. Please note - Centraprise is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. Citizens and Green Card holders are strongly encouraged to apply. We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce.

Pay Rate: $35-$38/hr Key Responsibilities: Video Production: Assist in leading the end-to-end video production process, including planning, shooting, editing, and delivering high-quality content for internal and external audiences. Operate and maintain current studio space and video, lighting, and audio equipment to ensure flawless production. Uphold brand standards across all video assets while acting as a subject matter expert for audiovisual solutions across the organization. Executive Leadership Support: Partner directly with executive leadership to deliver professional video and event communications. Provide high-touch, white-glove technical support during town halls, board meetings, and leadership presentations. Deliver training sessions for VIPs, C-suite administrators, and communications staff to enhance proficiency in video and collaboration tools. Virtual Hybrid Events: Produce, manage, and troubleshoot livestreams, hybrid events, and Microsoft Teams meetings of varying scale and complexity. Oversee audiovisual, prepost-production, and IT support for events ranging from small team sessions to global company-wide gatherings. Collaborate with stakeholders to deliver seamless live and recorded experiences.IT Technical Support (as needed) Provide supplemental IT assistance for VIP users, ensuring swift resolution of hardware, software, and audiovisual challenges. Partner with IT teams to support Macs, PCs, mobile devices, M365 applications, conferencing systems, and connectivity solutions.

Job Title: Deskside Support Tech Pay Rate: $28/hr on W2 Duration: 06+ Months (Possibility of Extension) We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and onsite support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, VDI or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms

The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA. EXPECTATIONS Resolve dealer service needs with required urgency Working knowledge of machines distributed by Kuhn North America Serve as the technical expert on assigned product line(s) Present a helpful and favorable image of the Company Treat people fairly Confidentiality of Company information Continuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for service issues for the assigned KNA product line(s). Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA. Diagnose, qualify and quantify service and performance issues for assigned product line(s). Review and process all warranty claims for assigned product line(s). Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments. Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues. Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs. Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products. Assist in the development of service instructions for assigned product line(s). Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s). Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists. Review Operator Manuals for product service content and recommend additions or modifications. Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field. Maintain knowledge of the service and maintenance requirements and field issues of competitor's products for the assigned product line. Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures. Other duties may be assigned Education and/or Experience - An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is also required.

Title: Site Support Technician | Milwaukee - Multiple Sites Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire Hourly Rate: $28-29/Hr Salary upon Conversion: $60k (contingent upon experience) Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Central. Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment. Responsibilities: Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution. Must-Have Qualifications and Skills: Experience: At least 3 years of experience in IT support, working on-site with users IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow. Communication: Strong interpersonal and communication skills.

Help Desk / Desktop Support Technician Contract: Long-term (1+ year, targeting 3 years) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Ashton North is partnering with a Madison-based client to identify a Help Desk / Desktop Support Technician to support a Windows-centric corporate environment. This role combines Tier 1 and Tier 2 support, with hands-on responsibility for desktop support, hardware troubleshooting, and ticket management. What You'll Do Provide Windows 10/11 end-user support Troubleshoot and replace PC hardware (memory, hard drives, system boards) Triage, document, and resolve tickets in ServiceNow Support PC imaging, provisioning, and deployments Respond to basic end-user desktop and “how-to” requests What We're Looking For Experience supporting Windows 10/11 environments Hardware troubleshooting and desktop support experience Familiarity with ServiceNow or similar ticketing systems Strong communication and customer service skills Ability to be on-site most days in Madison, WI Nice to Have Intune, Windows Autopilot, Active Directory VPN and remote support tools ITIL exposure Additional Details Hybrid role; on-site presence is strongly preferred Client provides business laptop Single virtual interview Local Madison-area candidates only

Job Title: Deployment Tech - Project Analyst Job Duration: 6 months contract - possibility to extend Out client is looking for a hands-on, self-motivated IT technician.. This role will support our end users by deploying new hardware, assisting with Windows 11 migrations, and helping us execute IT projects across our metro-area locations. The right candidate enjoys working independently, solving problems on the fly, and getting devices into the hands of users with minimal disruption. This is a great opportunity for someone early in their IT career who's looking to gain enterprise-level experience. RELATIONSHIPS Supervisory - Assistant Director, Client Services Organizational - Frequent contact with client's staff, business departments, and IT technical teams External Business - Infrequent contact with vendors. JOB DUTIES Imaging and deploying laptops and desktops using SCCM. Installing and configuring software, including reinstallation of licensed applications on replacement devices. Supporting Windows 10 to Windows 11 migrations using a combination of SCCM and Autopatch. Troubleshooting login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs. Assisting customers in navigating the basics of Windows 11, SharePoint, Teams, and how to use our self-service tools in ServiceNow. Updating asset records in ServiceNow and helping to retire old equipment from our systems. Following documented processes and offering suggestions when you see room for improvement. Supporting Operational and Capital project rollouts and refresh efforts across all client's locations. Installing large format displays, headless computer systems, or automation systems in Airline or passenger-facing environments Partnering with the IT team, Airside, Landside, and Public Safety departments to deploy standard hardware configurations for Operating or Capital efforts. Other duties as required by the Supervisor, Project Leader, or Senior Client Services Analyst. COMPETENCIES Senior Level Individual Contributor (SRIC) Competencies Customer Focus - Building strong customer relationships and delivering customer-centric solutions Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous Improvement Ensures Accountability - Holding self and others accountable to meet commitments Collaborates - Building partnerships and working collaboratively with others to meet shared objectives Values Differences - Recognizing the value that different perspectives and cultures bring to an organization Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Courage - Stepping up to address difficult issues, saying what needs to be said Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels MINIMUM REQUIREMENTS 1-3 years of experience in IT support, hardware deployment, or a related role. Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word). Experience with ServiceNow or other ITSM tools for asset tracking and updates. Able to work independently and manage your time across multiple sites. Strong communication skills-you'll be working directly with end users. Valid driver's license and reliable transportation to travel between client's facilities. Ability to lift 25-50 lbs. on occasion. Sitting and standing for long periods of time. Ability to work in dusty and dimly lit spaces for hours at a time. DESIRABLE REQUIREMENTS Experience with Windows 11 migration or refresh projects. Familiarity with BrightSign, media players, or headless computer upgrades. Exposure to airport systems or working in a regulated environment. Knowledge of Power BI or PowerPoint. Recent grads or former interns looking to grow in an enterprise IT environment are encouraged to apply. The projected hourly range for this position is $18-20/hr. On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

CDW is happy to be partnering with our Milwaukee based company on this new Senior IT support Technician opportunity. Please find the details below and apply if interested: Senior IT Support Technician Contract Length: 6-month contract-to-hire Work Arrangement: Onsite - Based in Milwaukee, but will require travel to various locations throughout Wisconsin) Target Pay Rate: $35-$40 per hour Conversion Salary Range: $60k-$80k Interview process: 2-3 step process Notes: Position is responsible for all sites throughout Wisconsin - candidates must be willing to travel for the role. Some sites are 4-5 hours from Milwaukee. For those sites, trips will be overnight (expected 1x each week but may vary). Mileage, lodging and meals will be reimbursed. Once an FTE, this person will have access to use company vehicle for travel. They are largely outsourced. They are insourcing some of the functions, including desktop and helpdesk. This is a ground floor opportunity where someone will be able to help build things out at the company. Currently, they don't have a ticketing system. All users requests come through phone calls and emails. This person may help with the evaluation and implementation. This role is focused on supporting internal users. Top three skills needed: 7+ years of proven IT support experience (Tier 1 and Tier 2) Hardware and software setup, troubleshooting, and support Experience diagnosing and resolving network connectivity issues. Nice to haves: Process development experience Leadership experience Essential Functions: Advanced End-User Support: Provide Tier 1 and Tier 2 support for workstations, laptops, printers, peripherals, and mobile devices, resolving hardware, software, and connectivity issues. Troubleshoot Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook), user authentication, and Unified Communications as a Service (UCaaS) system. Act as an escalation point for complex technical issues, ensuring timely resolution and minimal disruption to care delivery. Device Standards and Security: Develop and maintain standardized hardware/software images and configuration baselines for laptops, desktops, and mobile devices, ensuring HIPAA-compliant security settings (e.g., BitLocker, anti-malware, secure BIOS/UEFI). Define and enforce end-user device and peripheral standards, including approved models and deployment guidelines. Support endpoint hardening to meet DHS and CMS security requirements. Onsite Technical Support: Travel to facilities to provide escalated support, deploy equipment, and conduct IT asset health checks, ensuring compliance with CMS operational standards. Collaborate with facility staff to identify IT needs, resolve infrastructure issues, and maintain accurate asset inventories for lifecycle planning. Networking and Connectivity: Diagnose and resolve local connectivity issues, IP conflicts, and Wi-Fi access point problems, ensuring consistent performance across facilities. Manage and troubleshoot ISP and voice circuits, supporting their transition to a consolidated support model in collaboration with MSP infrastructure teams. IT Insourcing and Process Development: Contribute to their insourcing strategy by developing internal support workflows, documentation standards, and training materials. Build and maintain a knowledgebase and internal tools to enhance support scalability and compliance. Participate in IT projects to align systems with HIPAA, DHS, and CMS requirements. Compliance and Documentation: Ensure IT support practices comply with HIPAA (e.g., secure data handling), DHS and CMS standards. Maintain detailed records of support activities, asset inventories, and compliance audits for regulatory reporting.

We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Scope of Work / Activities to be Covered Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability. Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues. Conduct preventive maintenance activities such as security checks, system health checks, and patch updates. Monitor and coordinate critical service requests with remote teams and vendors as needed. Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through. Expected Results Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period. Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills. Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure. Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability. Qualifications & Skills Proven experience in IT support, helpdesk, or desktop engineering roles. Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Strong communication skills and ability to interact with end-users at all levels. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

Required Skills & Experience • Experience in technical networking and network configuration for physical devices • Hands-on experience with IP camera systems and surveillance technology • Experience with retail or commercial security system deployments preferred • Ability to work independently on technical projects without constant supervision Job Description A leading technology company is seeking a Security Camera Configuration Technician to support a major retail camera refresh project. The role involves configuring security cameras for deployment to retail stores nationwide. This position offers the opportunity to work on a high-impact project with potential expansion to 500+ locations. The ideal candidate must possess strong technical skills, network configuration experience, and excellent verbal and written communication skills. Key Responsibilities Configure and test security camera systems for retail store deployment Set up IP addressing and subnet configurations for camera networks Perform quality assurance testing on configured hardware before shipment Troubleshoot network connectivity issues and hardware malfunctions Work with warehouse logistics team to coordinate equipment flow

This is a full-time position of 40 hours per week of work. This position requires work in our office in Rogers, MN. Hours are somewhat flexible during the work week, Monday-Friday. We are looking for a candidate to help with EEPROM programming of optical transceivers and testing of network equipment, as well as working with Lead Coding & Network Technician and management to develop and test OEM compatible transceiver code solutions. This is a full-time position, eligible for a full benefits package and bonus on top of base salary. Responsibilities: Responsibilities include but are not limited to: · Order fulfillment including coding, re-coding, labeling, testing & quality control testing of orders including optical transceivers and network equipment. · Maintain switch and test gear in lab environment · Update and write module specification pertaining to EEPROM and low-speed signal path · Debug and resolve issues related to transceiver electrical interface · Drive failure analysis to reach design solutions and corrective actions · Perform Pre-Inventory quality control testing · Testing of Networking Equipment · Qualifying incoming products · Assist with lab maintenance cleaning lab and replacing expendable equipment · Assist with inventory management · Assist with keeping coding database for optical transceivers and networking accessories · Assist with keeping parts and descriptions database for optical transceivers and networking accessories · Assist with packaging and shipment of orders as needed · Assist with company IT related issues · Assist other departments as requested (IT, Software Development, Logistics ext.) · Ability to perform other duties as requested and assigned · Other duties may be assigned Preferred Skills/Abilities: · Familiar with basic networking connectivity topology (Layer1/2 TCP/IP protocol) · Basic Cisco CLI knowledge · Enjoy Solving Puzzles · Detail Oriented · Self Driven · Works well with others · MS office, Adobe, Excel, Visio Bonus Qualifications: · Familiar with UART, SPI or I2C · Knowledgeable in Hexadecimal, Encryption Physical Requirements: · Must be able to life up to 50 pounds at a time · Prolonged periods of sitting at a desk and working on a computer Company Description: Choice IT Global, founded in 2018, Choice IT is a leading provider of optical transceivers, Direct Attached Cables, Active Optical Cables, Fiber Cables, DWDM & CWDM Passive equipment, Muxsponders, Coexistence Elements, Media Converters, Splitter, Splice Trays, Demarc Customer Connectivity Points/Wall Plates, Fiber Patch Panels, Fiber Distribution Boxes, Attenuators, Fiber Cleaners such as One Click Cleaners, Visual Fault Finders, Power Meters, Mini OTDR's, Cassettes, MPO Cables, Copper Patch Cords, among other layer 1 network fiber connectivity products, new and pre-owned networking equipment, IT Asset Disposition (ITAD) & white box network equipment. Ultimately we provide Network Managers and IT Sourcing Specialists Choice in how they buy their IT/Networking equipment. "Providing Choice in IT" Why Work Here? Small, family oriented privately held company that is rapidly growing with tremendous growth potential. We offer full time positions with benefits and bonus opportunity on top of base pay. Address 14900 James Rd Suite 200 Rogers, MN 55374 USA Industry Business Information Technology