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Technical support specialist jobs in Dundalk, MD

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  • On Site Service Technician, I

    Canon U.S.A., Inc. 4.6company rating

    Technical support specialist job in Middletown, DE

    US-DE-Middletown Type: Full-Time # of Openings: 1 DE - Middletown - Amazon About the Role If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. On-Site Field Service Technician Work 3.5 days and off 3.5 days -All schedules have 1⁄2 day on Wednesdays- Every schedule has one weekend day-Bonuses paid on weekends-Shift differential for nights- Training will take place day hours however after training one needs to be flexible with hours - Sunday-Wednesday or Wednesday -Saturday Your Impact In this position, you'll be accountable for: Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Showcasing strong customer communication and satisfaction skills. Maintaining the performance of assigned machines. Facilitating performance at a level which helps to achieve the branch/district's overall metric targets. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements? Hold a High School diploma or equivalent experience required. Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. Ability to travel (valid driver's license and acceptable driving record necessary). Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). We are providing the anticipated base salary range for this role: $19.50- 26.75 hourly . This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags Li-rb1 #pm19 PI45df8b176950-37***********6
    $19.5-26.8 hourly 4d ago

  • UROLOGY SPECIALIST TECH

    University of New Mexico-Hospitals 4.3company rating

    Technical support specialist job in Washington, DC

    Minimum Offer $ 19.28/hr. Maximum Offer $ 28.91/hr. Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: Urogynecology FTE: 0.05 PRN Shift: Days Position Summary: Assist with full range of advanced patient care duties to include triage, treatment and procedures. Perform a variety of clerical duties in support of department. Monitor Quality Assurance activities. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment my include neonate, pediatric, adolescent, adult and geriatric age groups. Detailed responsibilities: * ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures * PATIENT CARE - Provide advanced patient initial screening; take and record vital signs; record chief complaint and patient medical history; ensure patient chart is signed by attending physician * PATIENT CARE - Collect and store specimens; conduct tests, triage patients and perform procedures as required within scope of practice * FACILITY - Maintain a sanitary work area to include patient care rooms, equipment and instruments; report equipment malfunctions, maintain appropriate PAR levels * INTERPERSONAL RELATIONS - Establish and maintain effective interpersonal business relationships with patients, visitors, physicians and all Hospitals personnel * PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols * PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes * PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk * PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner * PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" * PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable Qualifications Education: Essential: * High School or GED Equivalent * Program Graduate Education specialization: Essential: * Medical Assistant or Military Equivalent Experience: Essential: 1 year directly related experience Nonessential: Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Membership in Society of Urological Nurses Association (SUNA) Credentials: Essential: * CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days Physical Conditions: Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work. Working conditions: Essential: * Med Haz: Mod exposure to chemicals/dangerous equip/materials * Tuberculosis testing is completed upon hire and additionally as required Department: Clinical Nursing Support
    $19.3-28.9 hourly 2d ago

  • Information Technology Field Technician

    Hcltech

    Technical support specialist job in Baltimore, MD

    Minimum Experience 3+ Years of Field Services/Support Technician As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers. As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network data and voice devices FSO Telecom task: Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.) Configuration of phones using SOP and Phones movement. Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team. Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool Update the circuit inventory and vendor details for service provider to network voice team. Coordination with local vendor for ISP, OEM, channel partner and different team Desired Qualifications: BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. Ability to install software for and troubleshoot a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification Flexible for travelling to remote sites or cluster Provide assistance for network relates issues Should be able to lift weight up to 30 lbs at waist level Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team. Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool Update the circuit inventory and vendor details for service provider to network voice team. Coordination with local vendor for ISP, OEM, channel partner and different team. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
    $44k-75k yearly est. 1d ago

  • IT Access Control Technician

    Eliassen Group 4.7company rating

    Technical support specialist job in Arlington, VA

    About the Company Our client is an innovative, fast-growing technology organization committed to building solutions that support critical missions and enable teams to work securely, efficiently, and collaboratively. With multiple U.S. locations and a global presence, the company fosters a culture centered on integrity, teamwork, and purposeful impact. Job Description The IT Access Control Technician will support both Information Technology and Facilities/Security functions to ensure employees have safe, seamless access to company facilities and the technology resources they need. This role is part of the Service Delivery team within Enterprise Operations and collaborates closely with Security, Facilities, and HR partners. The position may be based in several U.S. office locations, with occasional travel to other sites as needed. What You'll Do: Manage physical access control and badge issuance processes for employees, contractors, and visitors. Support onboarding and offboarding workflows to ensure proper access is granted and removed. Maintain accurate records of access permissions and perform routine audits for compliance and consistency. Troubleshoot and resolve access-related issues and support general IT service needs as part of the Service Delivery team. Assist with device preparation, inventory tracking, and setup for new team members. Contribute to facility and infrastructure projects, including new location integrations and upgrades to security-related systems. Document procedures, workflows, and support guidelines to ensure continuity and clarity across teams. Required Qualifications: Candidates must possess strong people skills with the ability to create a welcoming and supportive experience. Experience in IT support, facilities operations, security administration, or similar roles. Strong attention to detail and commitment to following security and confidentiality protocols. Excellent interpersonal and communication skills, with a focus on customer service and cross-team collaboration. Ability to learn quickly, adapt to evolving processes, and work in a fast-paced environment. Preferred Qualifications: Experience working in environments where IT and physical security intersect. Familiarity with access management workflows, onboarding/offboarding processes, or ticketing systems. Interest in compliance, operational excellence, and continuous improvement. Relevant coursework, certifications, or hands-on experience (not required, but a plus). “Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.” “W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick 􀆟me if required by law in the worked-in state/locality.”
    $49k-93k yearly est. 2d ago

  • Desktop Support Engineer

    Tata Consultancy Services 4.3company rating

    Technical support specialist job in Washington, DC

    Must Have Technical/Functional Skills: • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services • Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle • Work with vendors to conduct physical asset audit and maintain asset stock rooms • End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) • Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information • Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills • Smart hands support for Server and Network devices • Train the Trainer Roles & Responsibilities: • 100% Work from Office (Client location) • Asset inventory management (New Device Asset/Import/Physical Stocking) • PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. • Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) • Accessory Request Fulfillment and Unknown Device Research/Investigation • PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) • Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) • Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) • New Hire onboarding training and orientation • AV Meeting Room support Base Salary Range: $50,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
    $50k-70k yearly 23h ago

  • Information Technology Security Specialist

    Seneca Resources 4.6company rating

    Technical support specialist job in Arlington, VA

    IT Security Specialist - Mid Clearance Requirements: Active Secret Clearance 3-Month Contract-to-Hire (W2) Pay Rate: $60 - $75 per hour (W2) Conversion Salary: $130,000 - $140,000 per year Position Description: We are seeking a Mid-Level IT Security Specialist to support a mission-critical federal government program based onsite in Arlington, VA. This role is ideal for a cybersecurity professional with strong experience in NIST frameworks, the Risk Management Framework (RMF), STIGs, system hardening, and configuration management. You will maintain secure configurations across a large portfolio of federal information systems, ensuring compliance with NIST 800-128, federal cybersecurity standards, and internal security policies. This position requires strong technical skill, attention to detail, and the ability to integrate security requirements into complex IT environments. Key Responsibilities: Manage and maintain secure configurations for over 200 federal information systems. Apply Security-Focused Configuration Management (SecCM) to strengthen system security posture. Perform STIG reviews, system hardening, and vulnerability assessments. Identify, document, and track configurations that impact security. Analyze and document the security implications of system configuration changes. Support RMF activities, including security control implementation and continuous monitoring. Produce high-quality documentation: reports, white papers, presentations, and technical findings. Contribute to configuration management and cybersecurity policy development. Support configuration audits, baseline management, and security governance processes. Required Skills/Education: Active Secret clearance. Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field. 5+ years of experience in cybersecurity, configuration management, or related technical roles. Strong hands-on experience with: STIGs & system hardening NIST security frameworks RMF processes Configuration management and SecCM practices Ability to obtain a DoD 8570 Level I certification within 6 months if not already certified. Preferred Qualifications: Current DoD 8570 Level I certification (e.g., A+, Network+, SSCP). Broad knowledge of cybersecurity threats, vulnerabilities, and enterprise security technologies. Experience developing cybersecurity policies, secure configuration baselines, or technical documentation. Strong analytical, research, and technical writing skills. About Seneca Resources: At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
    $130k-140k yearly 1d ago

  • Desktop Support Technician

    Us Tech Solutions 4.4company rating

    Technical support specialist job in Washington, DC

    Unbox, image, box and provision PC devices to all client staff Schedule appointments with client staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more Ensure Service Level Agreement is maintained on a daily basis Scan all received equipment, imaging computers with a client standard image, delivery and setup of PC request Monitor PC Provisioning queue, and maintain lowest individual pending ticket count Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines of the Client Confirm accuracy of all asset management related systems including physical inventories Follow established and tested process and procedures provided by the Client Team Lead Validate Provisioning through defined quality assurance procedures Ensure work environment is maintained (clean, organized, and safe) Provide weekly statistics to client Team Lead on a regular basis, or on demand Troubleshoot PC Operating System and Hardware issues as needed Educational Qualifications and Experience: Education: Bachelor's degree preferred Role Specific Experience: 2+ years of work experience relevant to the duties and accountability of the position Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support Experience with the World Bank standard operating systems and tools, including but not limited to: Windows, ServiceNow, M365, Outlook Certification Requirements: None specified. Required Skills/Abilities: Proficiency in MS Excel and PowerPoint (MS-Office skills), ServiceNow, Client relationship management Advanced knowledge of hardware and software products, and problem solving/troubleshooting skills Advanced knowledge of office technology hardware (PC's, printers, etc.) Willingness and ability to exhibit pleasant, professional, and courteous workplace etiquette Excellent verbal and written communications skills Excellent administrative skills: organized, efficient, detail oriented, and versatile Excellent customer service approach to dealing with people at all levels Accountability towards team objectives Ability to assemble and configure typical equipment configurations for PCs or laptops Ability to function well in a team-based environment, and to contribute to common goals Ability to perform all responsibilities of all analysts and maintain productivity at all times About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Pooja Rani Email: ****************************** Internal Id: 25-50568
    $36k-46k yearly est. 1d ago

  • IT Asset Specialist

    Kamispro

    Technical support specialist job in College Park, MD

    Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget). About the Role The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Responsibilities Proactive management of all hardware and software assets. Planning, monitoring, and documentation of technology assets. Ensuring compliance with vendor licensing agreements and contractual obligations. Supporting the development of procurement strategies. Designing, implementing, and enhancing procedures for tracking company assets. Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Qualifications 3+ years of IT Asset Management experience required. 4-year college degree. Required Skills Strong knowledge of asset management processes and procedures. Excellent inventory and cost-management skills. Experience with various licensing models and a solid understanding of hardware contracts. Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff. Excellent communication and interpersonal skills. Strong attention to detail, organizational skills, and the ability to follow established processes. ITAM-specific capabilities such as software license management and hardware lifecycle governance.
    $69k-99k yearly est. 1d ago

  • Information Technology Specialist

    Insight Global

    Technical support specialist job in Rockville, MD

    This role is responsible for installation, configuration, monitoring, documentation and troubleshooting of all desktop computers and mobile devices. This includes workstations, monitors, printers, and other peripheral equipment. The role also provides software and application support, incident response and tracking, assets deployments and asset inventory. Job Profile Tasks/Responsibilities: •Perform daily monitoring of the Helpdesk Ticketing System to ensure all requests are being responded to within the assigned SLA. •Provide support per requests, investigate, and troubleshoot issues. • Provide Tier 1 & 2 technical support for system users. •Manage the Active Directory/Office 365 by creating, changing, and deleting user accounts per request. • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. • Collaborate with Desktop Engineering team to perform system and software testing procedures. • You will update assigned tickets and continuously coordinate necessary work. • Advise management of potential risks that may have an impact on the IT environment. • Assist in the management of Service Desk resources for optimal performance. • Maintain professional demeanor and behavior at all times in all forms of communication. • Perform other duties as assigned by manager. Job Profile Minimum Qualifications: • High School diploma required, with five years of relevant experience • Five years of experience providing IT support in a Windows environment. • Two years of experience with Mac • Experience researching PC and software issues and products. •Hands-on experience working with all types of hardware including laptops, desktops, and printers
    $69k-99k yearly est. 4d ago

  • IT Support Specialist (Level I)

    The Brixton Group 4.8company rating

    Technical support specialist job in Laurel, MD

    Responsibilities: Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required. Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices Provide secondary on-site support and knowledge transfer to the centralized helpdesk team Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Qualifications: 2 years of desktop and/or deskside support experience Exposure to Active Directory a plus but not required Experience with a ticketing system such as ServiceNow, Remedy, etc. General network knowledge to address connectivity issues Exceptional customer service and communication skills
    $35k-43k yearly est. 3d ago

  • Electrical & Computer Patent Prosecution Specialist

    Vanguard-Ip

    Technical support specialist job in Washington, DC

    Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide. Our sole focus on intellectual property enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge. Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter. We look forward to speaking with you, and learning more about what you are seeking in your next opportunity. Qualifications The ideal candidate will possess an undergraduate or advanced degree in Electrical Engineering, Computer Engineering or Computer Science and have prior patent preparation and prosecution experience. Registration to practice before the US Patent and Trademark Office is required. Must have top academic credentials, strong analytical abilities, excellent written and oral communication skills, and the ability to work well on a team. Confidentiality At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients. Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest. #J-18808-Ljbffr
    $76k-99k yearly est. 4d ago

  • Network Support Technician

    Unisys 4.6company rating

    Technical support specialist job in Washington, DC

    Network Deployment (Network Support) 2 Months Contract Washington, DC Hours of Coverage and Locations Installation services for inside network transformation will take place from 8:00 PM to 5:00 AM, Monday through Friday. This section outlines the activities, requirements, and responsibilities associated with network deployment for the network refresh/installation project. The primary goal is the physical deployment and turn-up of WAN, LAN, and WLAN environments at each client site. Deployment Scope, Activities, and Responsibilities The deployment scope encompasses various activities, from pre-installation preparations to the actual installation of network devices. Key Deployment Activities and Roles: Network Installation Activities: This includes installing Wireless Access Points, Switches, and Routers, along with performing cable management. Provider Summary of Obligations for Deployment Services: Scheduling resources and completing services per Installation Guide. Performing inside deployment activities: (4-hour visit for 1 engineer). This involves replacing approximately 10 network devices, powering down old devices, installing and cabling up new devices, and ticket updates. Network Technical Skills Cabling Knowledge: Understanding of Ethernet standards (e.g., Cat5e, Cat6, Cat6a). Familiarity with different types of cables and connectors (RJ45, patch panels). Installation Techniques: Proficiency in running, terminating, and testing cables. Knowledge of best practices for cable management and organization. Testing and Troubleshooting: Experience using cable testers and other diagnostic tools (e.g., ethernet testers). Ability to troubleshoot common connectivity issues. Network Fundamentals: Basic understanding of networking concepts (e.g., IP addressing, subnetting). Familiarity with switches, routers, and other networking hardware. Safety Procedures: Knowledge of safety protocols for working in various environments (e.g., avoiding electrical hazards). Soft Skills Problem-Solving: Ability to analyze issues quickly and develop effective solutions on-site. Attention to Detail: Precision in installation and testing to ensure compliance with standards. Communication: Ability to communicate effectively with clients and team members about technical issues and solutions. Time Management: Skill in prioritizing tasks to meet project deadlines efficiently. Adaptability: Flexibility to work in various environments and adjust to unforeseen challenges. #LI-CGTS #TS-3262
    $44k-55k yearly est. 2d ago

  • Computer User Support Specialists (Professional, Scientific, and Technical Services)

    Mercor

    Technical support specialist job in Gaithersburg, MD

    Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
    $43k-75k yearly est. 60d+ ago

  • Release of Information Tech

    University of Maryland Medical System 4.3company rating

    Technical support specialist job in Linthicum, MD

    Onsite, M-F The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Job Description I. General Summary Under general supervision, perform administrative functions in the release of information area such as intake and logging of ROI requests into the EMR system. Deny ROI requests that do match a patient within the EMR system. With 100% accuracy, perform quality assurance and output functions of medical records produced in response to ROI requests ensuring that the records produced are for the correct patient and dates of service indicated in the request. Create and produce mailing labels and medical records on electronic media as indicated in the ROI request. Mail medical records to requesters, post payments for medical records in the EMR system, and make deposits into the ROI revenue account. The level I ROI Tech only processes continuity of care requests. II. Principal Responsibilities And Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Process requests for health information in compliance with applicable statutes, departmental policies, guidelines, state and federal regulatory requirements. Qualifications III. Education and Experience High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred. Minimum of one year' experience in a Health Information Management/Medical Records Department or other healthcare setting required. IV. Knowledge, Skills And Abilities Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with minimal supervision; excellent communication, interpersonal, customer service and problem solving skills. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $17.68- $24.76 Other Compensation (if applicable): Review the 2024-2025 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.
    $17.7-24.8 hourly 23h ago

  • PC Technician

    SSi People

    Technical support specialist job in Baltimore, MD

    We're looking for a PC Tech / Desktop Asset Manager to support the provisioning and deployment of Mac and Windows laptops for a growing IT hub in the Baltimore/DC area. This role plays a key part in keeping our workforce productive and equipped with the right technology. What You'll Do Provision and configure approximately 20 laptops per week (Mac & Windows). Prepare, image, and test devices to ensure they're ready for end-user deployment. Ship fully configured machines to end users across the organization. Maintain detailed tracking of assets, serial numbers, and deployment status. Collaborate with IT leadership to refine provisioning processes and ensure efficiency. What We're Looking For Hands-on experience with desktop or hardware asset management. Proficiency with Windows and mac OS provisioning tools and workflows. Strong attention to detail and organizational skills. Ability to work onsite in DC or Columbia/Owings Mills, MD roughly two days per week, with the remainder of work done remotely. Reliable transportation to travel between provisioning sites as needed.
    $33k-50k yearly est. 2d ago

  • IT Support Engineer (Tier 2.5) MSP

    Bowman Williams

    Technical support specialist job in Ellicott City, MD

    We are seeking a Mid-Senior level IT Support Specialist who is skilled in ConnectWise, Windows servers, Azure, Hyper-V, VMware, Firewalls, TCP/ IP, DHCP, and DNS. The ideal candidate is a team player, able to hit the ground running, an excellent communicator and client relationship builder. The IT Support Engineer will be joining a customer-service driven MSP focused on "white glove" support. This MSP is well structured with respect to operations/ procedures, is big on automation, and has an extremely low turnover rate. They truly care for their employees and place a major emphasis on work life balance so much so they do not have any 24/7 clients compared to other MSP's. IT Support Engineer (Tier 2.5) MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT Support Engineer (Tier 2.5) MSP Requirements: 3+ years of Microsoft cloud administration 3+ years of experience working for a Managed Service Provider REQUIRED* In-depth knowledge of Azure Networking, Azure Active Directory, Azure Storage, Azure Virtual Machines Experience with backup & disaster recovery Experience migrating clients over to the cloud Experience with VMware Experience with ConnectWise MCSE, MCSA, CCNA, AZ-400 a major plus IT Support Engineer (Tier 2.5) MSP Benefits: Salary: $80,000-$100,000 Medical, Dental, Vision insurance PTO + Company paid holidays 401k+ 3% match Employee growth plans & certification reimbursement Opportunity to work heavily in cloud technology
    $80k-100k yearly 3d ago

  • ERP Support Specialist

    The Redda Group Corporation

    Technical support specialist job in Middle River, MD

    Redda Group has been retained to hire an experienced ERP Support Specialist to strengthen and optimize a growing organization's Prophet21 ERP environment. This role is perfect for someone who enjoys troubleshooting, improving systems, and supporting users across the business. What You'll Take Ownership Of Serve as the go-to resource for Prophet21 ERP support Manage user access, permissions, and system controls Diagnose and resolve ERP issues while triaging tickets effectively Lead user training and build clear documentation Monitor system performance, audits, and data integrity Support ERP updates, patches, workflows, customizations, and integrations Contribute to development using C# and SQL. Build reports, dashboards, and data extracts Spot opportunities for automation and process improvement Collaborate with IT teams, vendors, and third-party integration partners What Makes You a Great Fit Bachelor's degree in IT, Computer Science, Business, or related field 2-3 years of experience with C#, SQL, .NET Hands-on experience with an ERP system (Prophet21 preferred) Background working with IT ticketing systems Strong understanding of business processes & ERP workflows Clear, effective communication with both technical and non-technical users Strong analytical mindset and ability to juggle multiple priorities Why This Role Matters You'll be central to improving system efficiency, reducing operational friction, and ensuring teams across the company have the tools and support they need to succeed. Your impact will be felt immediately and continuously. Ready to Explore This Opportunity? Apply now
    $38k-64k yearly est. 3d ago

  • Web Support Specialist

    The Midtown Group 4.4company rating

    Technical support specialist job in Arlington, VA

    The Midtown Group has been selected to fulfill two long -term contract Tech & Web Development Support roles for one of the area's leading clean energy associations that builds and maintains award winning websites for their member organizations "cleaner" energy companies. Ideal candidates will be junior Tech & Web Support professionals who have a creative and marketing mindset, are strongly skilled in CSS & HTML, and exceptional at talking through various components of web site related issues. The members who need assistance tend to be highly intelligent but not very technical and require patience and a high level of customer focus. The work can be fast paced and requires exceptional communication and organizational skills, and the self-discipline to prioritize effectively. Position Summary: Provide technical, functional, and administrative support to members seeking assistance with their organization's websites. Ensure that all assigned web sites are running smoothly, meeting the member organization's objective. Essential Duties and Responsibilities: Navigate members through the association's web-based programs that are available and highly visible to cooperatives and consumers. 1. Manage day to day operations of Co-op Web Builder program (web site development tool currently deployed with 400 co-ops and 650 web sites in development). · Consulting with members to develop and design web sites using several templates created from the Co-op Web Builder content management tool. · Assist members by answering inquiries, filling member requests, and troubleshooting problems. · Offer thoughtful input and feedback to cooperative members on content, multimedia applications, structure, design and Touchstone Energy brand standards. · Work with Co-op Web Builder content management system to assist with building web sites that provide brand identity and continuity. · Train members to use the Co-op Web Builder tool. · Provide excellent customer service to cooperative members. · Own problems, tasks and projects and work through them to completion. · Frequently review and monitor web sites for accuracy. Knowledge, Skills and Abilities Required: · Strong customer service and website related tech support skills required. · Degree in Art, Web Design and/or Development preferred. · Eye for design and ability to create elements via CSS and HTML. · 1-2 years' experience with a variety of design tools including one or more of the following: Adobe Creative Suite or other web design tools. · 1-2 years' experience with content management system, WordPress and Drupal preferred. · Expert with HTML/CSS and expected to use on a daily basis. · Some experience with JavaScript and jQuery is desired but not required. · Knowledge of LAMP (Linux, Apache, MySQL, PHP) environments. · Understanding of social media (Twitter, Facebook, YouTube) and applications for web use preferred. Compensation, hours, and duration · $26.00 to $30.00 per hour, DOE. · Hours can vary but are usually in the 9 a.m. to 6 p.m. EDT range, 40 hours per week. · 6 + months, perhaps longer, and the possibility of converting to full time. · Proven training and lots of opportunity for growth and professional development.
    $26-30 hourly 2d ago

  • IT Administrator and Cybersecurity Manager

    Systecon North America

    Technical support specialist job in Arlington, VA

    Systecon provides industry leaders world-wide with the capability to excel in optimization and decision-making, enabling clients to design, develop, procure and implement solutions that are cost effective throughout the life cycle. Our analytics platform for predictive analytics, optimization, simulation and cost analysis, makes it possible to optimize and analyze any scenario, from small conceptual studies to the largest and most complex and demanding technology programs in the world. Systecon has the expertise, know-how and experience from hundreds of projects and applications, providing clients with guidance, methodology, training, and support, to successfully manage complex systems. Being a small business allows us to have a tight-knit, collaborative, family-like culture across our company. Every member of our team makes an impact to our customers and our organization every day. Having the ability to avoid red-tape and bureaucracies that often come along with working at a large organization often feels like a breath of fresh air for our team members with prior experiences and allows us to always move at a fast pace. We pride ourselves on being a great place to work where we can have fun while accomplishing our customer's and company's objectives at the same time. Job Overview This critical, dual-focused role requires an experienced and self-directed professional to serve as the primary owner of the company's IT infrastructure, support operations, and comprehensive cybersecurity compliance program. This role is part of Systecon's IT & Software development team. The successful candidate will be the technical expert responsible for maintaining, monitoring, and optimizing all IT infrastructure, including networks, servers, and user devices (via Microsoft Intune and Active Directory). IT Admin and Cybersecurity Manager will also be the leading authority in driving and maintaining adherence to critical security standards, primarily NIST 800-171, and preparing the organization for third-party audits (C3PAO, CMMC. etc.) This position demands a self-starter capable of working autonomously to manage competing technical and compliance priorities, implement security protocols, automate processes using Python, and complete detailed security documentation (SSPs, POA&Ms) necessary to safeguard our sensitive data and meet regulatory requirements. Proficiency in Python and experience with NIST 800-171 compliance are essential. Core Responsibilities IT Infrastructure & Support: Provide support for, monitor, and maintain the company's networks and servers, managing both virtual and physical assets. Upgrade, install, and configure new hardware and software. Manage user accounts, access control, and provide direct IT support. Upkeep company laptops physically and via Microsoft Intune for device enrollment, configuration, and maintenance. Perform diagnostic tests and debugging procedures, including supporting the optimization of application pipelines (e.g., Opus Suite). Oversee Arlington Office Server Room Cybersecurity & Compliance: Continually maintain and improve the organization's IT infrastructure and cybersecurity compliance against frameworks like NIST 800-171 Implement, document, and manage security protocols and procedures to prevent potential threats. Conduct reviews of security artifacts and prepare the company for C3PAO audits by completing required documentation, including System Security Plans (SSPs), Plan of Action & Milestones (POA&Ms), Policies, Procedures, Plans, and network/dataflow diagrams. Contribute to the Cybersecurity education program and conduct continuous monitoring activities and vulnerability mitigation. Develop scripts and code (proficiency in Python is essential) to automate data collection, cleansing, analysis, and system optimization tasks. Required Qualifications Experience BS Degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical disciple + 3 years of relevant experience Technical Proficiency Cybersecurity: In-depth knowledge of NIST 800-171 frameworks and proven experience creating and managing related documentation (SSPs, POA&Ms). Experience preparing for and supporting C3PAO audits is highly desirable. IT Admin: Mastery of Windows Domain management (Active Directory, Group Policy), Microsoft Intune, network protocols (TCP/IP, DNS, DHCP), and hardware/software troubleshooting. Scripting: Proficiency in Python or other scripting languages for task automation, system optimization, and data manipulation. Professional Attributes Self-Starter and Autonomous: Must be a proactive problem-solver who can take the initiative, propose innovative solutions, and manage competing priorities without direct supervision. Communication: Strong verbal and written communication skills to collaborate with technical and non-technical staff and document complex technical information. Other U.S. Citizen Willingness to undergo a background check and drug screening Benefits Package: Health and Dental Insurance for the employee and their dependents with no monthly premium charged to the employee (Systecon pays the entire monthly premium). 401(K) Life Insurance plan 15 days of PTO a year Dependent Care Flexible Spending Account Commuting stipend Access to fitness center at our Arlington, VA office Tuition Assistance Program 9-80 work schedule (every other Friday is an off day)
    $63k-92k yearly est. 3d ago

  • Future IT Roles

    Cencore 3.8company rating

    Technical support specialist job in Columbia, MD

    This posting is not for a specific current role, but to proactively identify and connect with exceptional IT talent for upcoming needs across our programs. By applying, you'll be considered for future positions matching your skills and career interests. Potential Roles Include: Systems Administration (Windows, Linux, Cloud, Virtualization) Network Engineering & Administration (LAN/WAN, Firewalls, Routers, Switches) Cybersecurity & Information Assurance (SOC Analyst, ISSO, Incident Response) Cloud Engineering (AWS, Azure, GCP) Help Desk / Technical Support (Tier 1-3) DevOps & Automation (CI/CD, Scripting, Infrastructure as Code) Database Administration (SQL, Oracle, NoSQL) IT Project Management (Agile, PMP, ITIL) Basic Qualifications: * U.S. Citizenship (required for most positions) * High School Diploma or equivalent (Associate's or Bachelor's preferred for some roles) * Relevant IT experience or certifications (CompTIA, Cisco, Microsoft, AWS, etc.) * Ability to obtain and maintain a security clearance (if not already cleared) * Strong problem-solving, communication, and teamwork skills Preferred Qualifications: * Active Security Clearance (Secret, TS/SCI, or higher) * Industry certifications: Security+, Network+, CCNA, CISSP, AWS Certified Solutions Architect, Microsoft Azure Administrator, etc. * Experience in government or defense-related IT projects
    $36k-79k yearly est. 28d ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Dundalk, MD?

The average technical support specialist in Dundalk, MD earns between $32,000 and $95,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Dundalk, MD

$55,000

What are the biggest employers of Technical Support Specialists in Dundalk, MD?

The biggest employers of Technical Support Specialists in Dundalk, MD are:
  1. Alertus Technologies
  2. Google via Artech Information Systems
  3. Koniag Government Services
  4. Intralox
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