Technical Support Specialist Jobs in El Dorado, AR

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing We are looking for new I.T. and Telecom technicians nationwide. THIS IS NOT YOUR TYPICAL I.T. TECHNICIAN JOB. Calls can range from installing a new OS onto a laptop to drilling holes and running cables through entire buildings to punching phone lines into and rebuilding a 66 block, etc. Demarc Ext. etc. Please be ready to learn fast for fascinating new areas of I.T. you will come across that you may not be accustomed to! We have clients looking for techs that know how to work on PCs and Printers, so that knowledge is a plus! Requirements NEED A VEHICLE!!! CANNOT TAKE PUBLIC TRANSPORTATION!!! At least one year experience and one of the following certificates: A+ Network+ OR 5 years of I.T. or Telecom verifiable experience Printer experience preferred but not necessary. Reliable vehicle and valid drivers license. Basic computer maintenance tools and networking tools. Laptop with Ethernet capability (IS A MUST) Available to be on-call 24/7 (IS A MUST) Smartphone with Hotspot (IS A MUST) Must be on time and professional when dealing with clients Paid hourly while on site. You will be a 1099 contractor. Travel pay is provided and the commute area will consist of an approximate 80 mile radius as the bird flies, which means you may drive a little more due to street mileage. We pay for time travel tracked by app. Due to COVID-19 (Coronavirus) you will be required to social distance on every job. this includes wearing a mask and gloves (supplied by you) for every job you do. AMG Tech Support understands both essential and non-essential businesses need I.T. assistance and we are here to help. AMG brings to you a host of I.T. Solutions. We are a cohesive group of technical experts that provide I.T. networking, cabling and POS configuration solutions to top, professional offices, medical facilities, restaurants and retailers of all types, keeping their I.T. hardware, software and networking systems on pace with the latest trends in technology. AMG's full suite of I.T. and communications services are specially tailored to the retail industry... and specially designed to save you time, effort, and money. Job Types: Full-time, Part-time, Contract Pay: $18.00 - $25.00 per hour (First 90 days) Compensation package: 1099 contract Experience level: 1 year+ Schedule: On call but flexible. People with a criminal record are encouraged to apply

Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area(Fayetteville, Springdale, Rogers, Bentonville)and they are in need of aHelp Desk Support Level II. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja. Having working knowledge of a PSA tool, such as Autotask or Halois a plus. Experience working with Microtik routers. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Springdale, AR

Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area (Fayetteville, Springdale, Rogers, Bentonville) and they are in need of a Help Desk Support Level II. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise, Kaseya, or Ninja. Having working knowledge of a PSA tool, such as Autotask or Halo is a plus. Experience working with Microtik routers. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Technical Support Consultants I @ ACDI Here at ACDI, our Technical Support Consultants I (TSC I) help deliver support services to our clients that optimize business value from our core products at ACDI. The Technical Support Consultant I will be involved in post-sales support engagements to provide ongoing technical and customer support for our hardware/software products and therefore requires excellent communication and technical skills. This role is multi-faceted and the individual will be required to handle inbound technical problems, customer service issues, remote web-based support, internet chat support sessions, and end-user training. When the Technical Support Consultant I is not being utilized for support engagements, they will be involved in developing reports for current known issues, building their technical skills around our products and solution, or training other consultants in best practices and helping to create documentation or templates around current support offerings. Successful team members will support ACDI’s mission, vision, and core values. ACDI’s Technical Support Consultant I’s Responsibilities: Must have a passion for customer service and ensuring that every customer interaction is a positive one. Provide post-sales technical support for our customer base consisting of both end-users and dealers using the following support medium: Phone, Email, Chat, etc. Quickly and accurately diagnose and resolve first line support issues Handle automatic support ticket queues and ensure quick and professional responses Ability to escalate issues to second line support when required Resolve questions regarding solutions, services, and training Provide creation/updating of training materials for end users and dealer technicians Ensure proper communication occurs with end users, dealer reps, and ACDI employees in terms of providing timely status reports Train key personnel and managers on software, hardware, and supporting workflow Work across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared Responsible for achieving and maintaining organizational requirements for ticket quality and time utilization Support a variety of application platforms and systems Document and utilize solutions through use of a knowledge base, white papers, training sessions and other available educational tools Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies Some after-hours and/or holiday work required Contribute to the team in a positive manner at all times Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes Maintain a positive organizational culture while upholding ACDI's mission, vision, and core values Experience & Education Requirements High School diploma, preferred Associates Degree, and a minimum of 1+ years of technical support experience or the equivalent combination of education and experience required Technical certificates obtained from A+, Network+, Security+ (at least one of the following or equivalent) Prior experience with administering any of the following will set you apart: Server, Network, and Database. Obtaining PaperCut Technical certificates is required within 90 days Must have a basic understanding of: Desktop Operating Systems : Windows, Mac OS or Linux Server OS: Windows or Linux Mobile Operating Systems: Chrome OS or Android or iOS Microsoft Office Networking including: DNS, DHCP, and troubleshooting connectivity between two end point devices Remote Desktop Support Installing and supporting Printers Experience in any of the following will set you apart: Print Management Software such as PaperCut Virtualization Technology: VMWare, HyperV, Citrix Scripting languages: Powershell, Batch, or Shell Programming Languages: JavaScript or Python Database: MS SQL, MySQL, Oracle Google Workspace Zoho Suite MDM Software such as: Intune, JAMF, Munki Experience exercising discretion and confidentiality with sensitive company or team information Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work Physical Requirements Must be able to stand or sit for prolonged periods of time Must be able to lift 15 pounds Ability to travel and fly on a commercial airliner if needed May be required to furnish a passport or other identity documents for international travel Supervisory Responsibility This position has no supervisory responsibilities. Work Environment Moderate noise level, bullpen environment located at ACDI headquarters Fast-paced, encouraging, and positive Employee may be required to furnish adequate internet services, mobile services and devices necessary to receive business communications on a continual basis Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver’s license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionSalary: $17.00 - $20.00 Computer Support Technician The Computer Support Technician works under the supervision of the Network and Support Administrator and is responsible for assisting the Network and Support Administrator and IT Manager in supporting the IT infrastructure. Responsibilities Serve as technical support for all end users. Provide support for hardware, software, web based applications, and communications to end users. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Assist in monitoring and maintaining the security of the network (including but not limited to stored data and end user devices.) Assist in maintaining and updating systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Some travel may be required. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Experience with telephone systems Education / Experience One to Three years in computer applications or related area; Bachelors degree in Computer Science or related field is recommended.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Springdale, Arkansas. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: Provide Workstation Software Break Fix support IMAC – PC Install, Moves, Adds and Changes Image Loads Asset Recovery Asset tagging Printer Support Client Center (Tech Bar) Support IT Service Management Updates Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned Qualifications: Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires Knowledge of PC Imaging Experience with change management and incident management Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe Preferred Qualifications: Certified Dell Technician Expertise in Inventory Control Requirements: Must be within driving distance of Springdale, Arkansas and willing to work onsite Please note that pursuant to a government contract, this specific position requires U.S. citizenship status What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at ***************************

Job DescriptionSalary: BOE A Client Support Specialist at Taylor King Law is responsible for delivering client first service in a professional, fast-paced legal environment. Major Responsibilities/Activities Communicating regularly and clearly with clients, insurance adjusters, and attorneys; Creating and maintaining client files Managing clients in the opening stages of a personal injury case; Maintaining a high caseload through effective time management, multi-tasking, and organization; Preparing settlement demands; Delivering our promise, On Your Side, By Your Side to clients, providers, staff, and attorneys. Minimum Requirements Education : Bachelors degree preferred. High School diploma required. Experience : Legal or medical case management, insurance defense, or related legal background preferred but not required. Experience in customer service is a plus. Demonstrated ability to work with various technology. Computer skills: word processing/merged documents, spreadsheets, and database (experience with Salesforce software is a plus). Other skills : Bilingual in Spanish/English is a plus. Excellent communication skills (written and oral), demonstrated commitment to customer service, time management, organization, and team player. Ability to function empathetically in a high-stress environment. Benefits and Compensation Compensation is based on experience; Medical, dental, vision, and supplemental insurance is available; Simple IRA retirement benefit after one year of full-time service; Generous paid time off policy with an additional 9 paid holidays per year; Excellent work environment Company Summary Taylor King Law, headquartered in Arkadelphia, Arkansas, is a team of over 20 attorneys and more than 50 professional staff members who are ready to help. With seven offices throughout Arkansas and Texas, we advocate for clients in the areas of car, truck, or motorcycle accidents, slip and fall injuries, nursing home abuse, wrongful death, traumatic brain injuries, defective product injuries, and social security disability claims.

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development We are seeking a self-motivated Tier 2 Help Desk Engineer with strong problem solving skills and a passion for exception customer service. the ideal candidate will be capable of communicating technical information clearly to non-technical individuals, keeping detailed service tickets, and working efficiently without micro management. Key Responsibilities: Act as the first point of contact for technical assistance via the help desk ticketing system Install, maintain, troubleshoot and upgrade computer hardware, software, peripherals and other IT systems Perform system maintenance and upgrades, including after hours work when necessary Manage and maintain PC imaging and desktop image updates Handle inventory and labeling of local equipment Maintain network closets and assist in IT inventory management Stay updated on current technology, trends and best practices Create and maintain internal and external documentation Achieve daily performance metrics and KPIs Qualifications: Experience: Minimum of 1 to 2 year in a relevant helpdesk role, preferably within a Managed Services Provider Technical Skills Workstations and servers (windows 10 and newer, Server 2012 and newer) Microsoft Azure, Office 365, Active Directory and Group Policy Networking experience Strong performance analysis and troubleshooting Certifications: At least one technical certification (Microsoft, Cisco, CompTIA) required; multiple certifications preferred Soft Skills: Ability to adapt quickly and prioritize tasks Strong decision making and multitasking abilities Highly organized with a positive demeanor Requirements: Must be a US citizen and pass a drug and background check

Job DescriptionSalary: IT Specialist will keep the database(s) up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. Responsibilities extend to data integrity and ensuring appropriate response to infrastructure alerts. The IT Specialist interacts with analysts, vendors and information technology leadership. RESPONSIBILITIES: Assists other members of the medical office team as required or assigned. Attend in house PCMH training. Identify computer or network equipment shortages and place orders with approval Provide maintenance of the vendor database management system. Test and convert new releases of the database management software On-Prem domain services administration and support Active directory i. Add, disable users, groups, containers. DHCP/DNS Group Policy administration Domain print services Ensure security and privacy of networks and computer systems Network and hardware management/support Workstations/Laptops Assist or manage acquisition Windows imaging, asset tagging and provisioning Break-fix, upgrades (RAM, hard-drives, etc) Peripheral install/support (scanners, etc) Printer management i. Install, configure, and maintain Networking- switches, wifi access points Compute and Storage- servers, SANs, V-Hosts Firewalls Phone and Internet services Support contact, any new or change in circuit (USAC, etc), redundancy (cellular router, etc). Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Microsoft 365 Backup system on-prem and cloud (Azure) End-point security Maintain records/logs of repairs and fixes and maintenance schedule Install and configure appropriate software and functions according to specification Develop and maintain local networks in ways that optimize performance. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging. Licensing and warranty/support. Monitor back ups Communicate complex technical issues in an understandable manner to non-technical users. Other duties as assigned. QUALIFICATIONS: BS/BA in Information Technology, Computer Science or a related discipline Proven work experience as an IT Specialist or relevant experience Network certification (e.g. CompTIA Network+) preferred The ability to carry out the assigned duties of this position independently or with only minimal supervision. The ability to read medical, legal, and insurance documents. The ability to establish and maintain appropriate filing system for the retrieval of needed information. Must be qualified in Basic Life Support techniques.

Job DescriptionDescription: First National Bank Network Support Technician Department: IT Job Status: Full Time FLSA Status: Non-Exempt Reports To: Jessie Chilcote Amount of Travel Required: 5% Job Type: Regular Positions Supervised: None Work Schedule: Monday-Friday 8:00 - 5:00 (subject to change) ________________________________________ POSITION SUMMARY The Network Support Technician assists the Network Officer in leveraging of the bank’s network hardware and software and in the ongoing maintenance of the bank’s information systems. ________________________________________ ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Assist Network Officer with the bank’s local area and wide area network hardware and software. Diagnose and resolve telephone line, data line, telephone equipment or peripheral equipment failures. Assist in the management of all network hardware and equipment, including routers, switches, firewalls and UPSs and troubleshooting activities. Coordinate and collaborate with IT Staff to ensure availability, reliability, and scalability of network to meet business needs. Diagnose and assist in the resolution of network configuration and implementation issues. Assist with research on network hardware, software, protocols, and standards in support of procurement and development efforts. Assist with security solutions, including but not limited to firewall, anti-virus, and intrusion detection systems. Ensure network connectivity of all workstations. Assist in troubleshooting data circuit problems to ensure timely repair and minimize the loss of computer access. Makes necessary cabling changes in support of network data communications requirements. Assist with scheduling and performing network improvements, upgrades and repairs. Accurately document instances of hardware failure, repair, installation, and removal. Ability to work flexible schedules as needed. Adhere to written bank policies and procedures as directed. Maintain good punctuality and attendance to work. Assist with other IT Operations as needed. Other duties as assigned. POSITION QUALIFICATIONS Competency Statement(s) Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - Ability to take care of the customers’ needs while following company procedures. Detail Oriented - Ability to pay attention to the minute details of a project or task. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. Interpersonal - Ability to get along well with a variety of personalities and individuals. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Reliability - The trait of being dependable and trustworthy. Responsible - Ability to be held accountable or answerable for one’s conduct. Team Builder - Ability to convince a group of people to work toward a goal. Technical Aptitude - Ability to comprehend complex technical topics and specialized information. SKILLS & ABILITIES Education: Bachelor's Degree (four-year college or technical school) Preferred, Field of Study: IT Related Field Experience: Two or more years of experience in System/Network Support environment preferred. Computer Skills: Excellent knowledge of Windows 10 desktop operating systems. Working knowledge of network, PC based related experience, hardware/software configuration problems. Excellent knowledge of Microsoft Office suite of products. Network and Internet connectivity knowledge. Working knowledge of switch, router, firewall and wireless management. Support of PC peripherals, to include printers, scanners and USB devices. Certifications & Licenses: Certifications a plus but not required. PHYSICAL DEMANDS N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/Carry Stand F Walk F Sit F Manually Manipulate F Reach Outward O Reach Above Shoulder O Climb O Crawl O Squat or Kneel O Bend O Grasp F Speak F 10 lbs or less O 11-20 lbs O 21-50 lbs O 51-100 lbs O Over 100 lbs O Push/Pull 12 lbs or less O 13-25 lbs O 26-40 lbs O 41-100 lbs O Other Physical Requirements Vision (Near) Sense of Sound - Ability to use the telephone. WORK ENVIRONMENT An office environment in a controlled atmosphere building; some outside work will be required from time to time. Requirements: Education: Bachelor's Degree (four-year college or technical school) Preferred, Field of Study: IT Related Field Experience: Two or more years of experience in System/Network Support environment preferred. Computer Skills: Excellent knowledge of Windows 10 desktop operating systems.Working knowledge of network, PC based related experience, hardware/software configuration problems.Excellent knowledge of Microsoft Office suite of products.Network and Internet connectivity knowledge. Working knowledge of switch, router, firewall and wireless management. Support of PC peripherals, to include printers, scanners and USB devices.

Job Description Job Title: Patient Scheduling Front Desk Specialist About Us: Alleviant Integrated Mental Health is excited to expand our services in Little Rock to reach and serve a larger community. As a leading provider of mental health services, we are dedicated to compassionate care and support for our clients. Our new facility in Little Rock signifies our growth and ongoing commitment to enhancing mental health in the region. We are seeking a dynamic, detail-oriented Patient Scheduling Front Desk Specialist to join our team and help advance our mission. Position Overview: The Patient Scheduling Front Desk Specialist at Alleviant Integrated Mental Health plays a key role in coordinating patient interactions and ensuring efficient scheduling processes. This role is responsible for communicating with patients and external referral sources to arrange initial intakes and manage rescheduled appointments. Core duties include managing incoming calls, collecting patient demographics and insurance information, clarifying insurance benefits and patient responsibilities, and handling payment processing. This position requires accurate record-keeping, adherence to HIPAA guidelines, and a strong commitment to excellent customer service. Essential Job Functions: Answer and manage a high volume of inbound calls promptly and professionally. Schedule patient appointments and collect demographic information in line with established policies and procedures. Verify insurance details and process payments accurately. Demonstrate strong organizational and multitasking skills in a fast-paced environment. Maintain strict confidentiality and adhere to HIPAA regulations. Prioritize and organize tasks to ensure timely and effective service for all clients. Provide support to other team members as needed. Maintain a courteous and professional phone demeanor. Conduct follow-up calls with patients as per procedures. Confirm patient appointments and manage patient check-ins and check-outs. Prepare charts and materials for upcoming appointments. Perform additional tasks as assigned. Physical Demands: Ability to work effectively under stress and sustain high concentration and energy levels. Competencies (Knowledge, Skills, and Abilities): High School Diploma or equivalent required. Familiarity with mental health or behavioral health is preferred. Bilingual candidates are encouraged to apply. Experience in a medical office setting is required. Proficiency in understanding insurance and patient benefits is essential. Prior experience in determining patient responsibility and processing payments required. Experience managing schedules for multiple providers is preferred. Strong knowledge of HIPAA guidelines and healthcare documentation requirements. Ability to work with a diverse population and demonstrate strong interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.), along with strong typing and computer skills. Competency in using office equipment such as computers, telephones, copiers, and fax machines. Reports to: Becca Richardson, Regional Director of Operations Why Join Us? At Alleviant Integrated Mental Health, you’ll be joining a dedicated team committed to making a meaningful difference in the lives of our patients. Our expansion into Little Rock offers a unique opportunity to grow with us and contribute to our mission of comprehensive mental health care. Creative Work Structure: We are open to flexible scheduling options, including two part-time positions, full-time, or four ten-hour workdays for this role. If you are a motivated individual with a passion for delivering outstanding patient care and thrive in a dynamic environment, we encourage you to apply for this position.

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for a Network Analyst to join our team! General Summary: The Network Analyst is a member of the Ritter Network Operations Center (NOC) team responsible for providing overall operational support for the company’s data, voice, and transport network. Success in this role is highly reliant on the ability to adapt to rapidly changing environments and networks, learn new technologies and processes quickly, and to work both independently and in a team environment. Essential Job Functions: Monitors network systems including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment; Documents and reports all network incidents and outages according to policy; Provides remote technical support to technicians for data networks and server applications, IP routing setup and troubleshooting various customer service issues; Provides escalation support to Enterprise Technical Assistance Center (TAC) staff; Activates voice and data services across copper, fiber and Ethernet platforms; Participates in a team environment; providing valuable input and suggestions; Interacts with Engineering, Field Operations, TAC, and on occasion end-customers; Participates in a 24x7x365 (3) shift rotation; Performs all other related duties as assigned. Knowledge, Skills, and Abilities: Knowledge of telecommunications products and services; Foundational understanding of computers and networks; Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL; Demonstrated understanding of the OSI layer; Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark; Skill in scripting and front/back-end development; Skill in commonly used software such as Visio, Excel, Word, and Power Point; Skill in oral and written communication; Skill in reading and interpreting technical documents and information; Ability to follow policies and procedures; Ability to multi-task and effectively manage multiple high-impact projects Ability to be detail oriented while keeping the bigger picture in mind; Ability to work well individually and in a team environment. Education and Experience: Bachelor’s Degree in Engineering, Computer Science, or a similar technical field is preferred. 1.5 years of relevant experience required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Our IT Infrastructure Specialist, with a focus on networking, will be required to implement and maintain data communication solutions both at the site level and between company locations. The candidate will perform analysis and identify bottlenecks or other inefficiencies to ensure long term effectiveness and reliability of the corporate network. They will be responsible for hardware/software maintenance and troubleshooting on a broad range of currently deployed network devices, as well as lead or assist in the facilitation of new services and new technology. In addition, the specialist's time will occasionally be spent assisting Infrastructure Operations team members in other areas of focus (Hosting, Cloud), and act as a mentor for Technical Services staff on end user related issues. Strong interpersonal and written/verbal communication skills are critical. DUTIES: -Day to Day Operations Support Maintain/manage relevant systems Documentation Ticketing system -Afterhours / Weekend escalation Point of contact in case of system outages -Travel to other Shawcor locations to provide on-site support, facilitate physical hardware assessments and implementations -Lead or assist team on medium to large projects -Assist and troubleshoot issues for end users -Adhere to company safety and security policies, procedures REQUIREMENTS: Minimum Community College Education Minimum 6 to 10 years related experience Minimum of 6-8 years Network Administration/Design experience - must Minimum of 3-5 years Public Cloud administration (Azure) - must Minimum of 3-5 years of experience working on an enterprise level operations team Previous experience managing multiple sites Previous experience with office365 Network+ and relevant certification (CCNA or equivalent) - preferred Experience with Microsoft Servers & Domain certifications - preferred Experience working with High Availability environments Proven ability to work independently and as a team member Good communication (written and oral) and interpersonal skills Good organizational, multitasking, and time management skills Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent communication (written and oral) and interpersonal skills

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them. An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed. Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket Follow Technologix standard operating procedures (SOPs) during training and production phases of employment Complete remote troubleshooting through diagnostic techniques and pertinent questions Discover the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unsolved issues to the next level of support personnel Provide detailed information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on / escalate any client feedback or suggestions to the appropriate internal team Identify and suggest possible improvements to procedures IT Help Desk - Part-Time Technician Requirements Actively pursuing a degree in Cyber Engineering, CIS, or related field Some experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and solve basic technical issues Proficiency in English Excellent verbal and written communication skills Customer-oriented and cool-tempered Must be eligible to work in the US without sponsorship

The IT Support Technician's role is to support and maintain the organizational computer systems, desktops, and peripherals. Includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will also troubleshoot problem areas (in person, Teams, TeamViewer, telephone, or via helpdesk ticket) in a timely and accurate fashion and provide end-user assistance where required. Essential Duties and Responsibilities Provide quality services to the end users which include the following key roles and responsibilities: * Support for laptop, desktop, tablets, peripherals and network infrastructure. * Support for operating system, base load software, MS Office 365 and other business applications * Support for all IT related hardware (computers, servers, network devices and printers) * Support for the mobility devices (IOS/iPhone/iPad/Android) * Utilize the helpdesk system to resolve tickets quickly & efficiently * Respond to end-user requests for updates on ticket status and promptly follow up as needed * Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement) * Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs * Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites or remote sites * Provide on-call support if required outside business hours as needed * Perform data center/server room/IT room facilities management operations for basic administration duties Knowledge and Skills * Proficient with client & server operating systems (Windows 11, Server 2022) * Working knowledge of network protocols and devices * Certifications such as Network+, CCNA, or Security+ are a plus * Work experience as a Desktop Support Technician, Technical Support Engineer, Network Administrator or similar roles are preferred * Hands-on experience with Windows/Linux/Android/IOS * Working knowledge of office automation products and computer peripherals, like printers and scanners * Working knowledge of network security practices and anti-virus programs * Ability to perform remote and in person troubleshooting and provide clear instructions * Excellent problem-solving and multitasking skills * People-oriented attitude is a plus Personal Attributes * Strong customer service orientation * Good written, oral, and interpersonal communication skills * Ability to conduct research into PC and software issues and products as required * Ability to present ideas in business-friendly and user-friendly language * Highly self-motivated and directed * Keen attention to detail * Team-oriented and skilled in working within a collaborative environment Education and/or Experience * Associate degree or higher in IT or 2 years related field experience is a plus Pay commensurate with experience. Excellent benefits package. Opportunities for professional development and career advancement within the company. Hunt Forest Products is an Equal Opportunity Employer, and all applications will be considered for employment without regard to race, color, sex, age (40 and above), disability, religion, national origin, or any other protected status where otherwise qualified.

* Ruston, LA * Full-Time * IT Support Technician The IT Support Technician's role is to support and maintain the organizational computer systems, desktops, and peripherals. Includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will also troubleshoot problem areas (in person, Teams, TeamViewer, telephone, or via helpdesk ticket) in a timely and accurate fashion and provide end-user assistance where required. **Essential Duties and Responsibilities** Provide quality services to the end users which include the following key roles and responsibilities: • Support for laptop, desktop, tablets, peripherals and network infrastructure. • Support for operating system, base load software, MS Office 365 and other business applications • Support for all IT related hardware (computers, servers, network devices and printers) • Support for the mobility devices (IOS/iPhone/iPad/Android) • Utilize the helpdesk system to resolve tickets quickly & efficiently • Respond to end-user requests for updates on ticket status and promptly follow up as needed • Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement) • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites or remote sites • Provide on-call support if required outside business hours as needed • Perform data center/server room/IT room facilities management operations for basic administration duties **Knowledge and Skills** • Proficient with client & server operating systems (Windows 11, Server 2022) • Working knowledge of network protocols and devices • Certifications such as Network+, CCNA, or Security+ are a plus • Work experience as a Desktop Support Technician, Technical Support Engineer, Network Administrator or similar roles are preferred • Hands-on experience with Windows/Linux/Android/IOS • Working knowledge of office automation products and computer peripherals, like printers and scanners • Working knowledge of network security practices and anti-virus programs • Ability to perform remote and in person troubleshooting and provide clear instructions • Excellent problem-solving and multitasking skills • People-oriented attitude is a plus **Personal Attributes** • Strong customer service orientation • Good written, oral, and interpersonal communication skills • Ability to conduct research into PC and software issues and products as required • Ability to present ideas in business-friendly and user-friendly language • Highly self-motivated and directed • Keen attention to detail • Team-oriented and skilled in working within a collaborative environment **Education and/or Experience** • Associate degree or higher in IT or 2 years related field experience is a plus Pay commensurate with experience. Excellent benefits package. Opportunities for professional development and career advancement within the company. *Hunt Forest Products is an Equal Opportunity Employer, and all applications will be considered for employment without regard to race, color, sex, age (40 and above), disability, religion, national origin, or any other protected status where otherwise qualified.*

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in East Camden, Arkansas. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: + Provide Workstation Software Break Fix support + IMAC - PC Install, Moves, Adds and Changes + Image Loads + Asset Recovery + Asset tagging + Printer Support + Client Center (Tech Bar) Support + IT Service Management Updates + Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned Qualifications: + Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires + Knowledge of PC Imaging + Experience with change management and incident management + Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe Preferred Qualifications: + Certified Dell Technician + Expertise in Inventory Control Requirements + Must be within driving distance of East Camden, Arkansas, and willing to work onsite + Please note that pursuant to a government contract, this specific position requires U.S. citizenship status What is Important to Us: + You are an excellent communicator in writing and speaking. + You have the ability to work independently but also value teamwork. + Your problem-solving skills are excellent. + You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. + You seek a community of virtue-centered co-workers and clients. What we offer you:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at*************************** Salary Description $17.00/hr - $25.00/hr