Technical support specialist jobs in Escondido, CA - 336 jobs

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Support multiple networking communication products currently in production and future Next Generator products . Your responsibilities will include: becoming familiar with the technical design of multiple product lines and working with team members to address a variety of issues, supporting efforts to troubleshoot technical issues from production and the field, supporting qualification efforts for component changes, aiding the transition of prototype units to low rate initial production, lab support and management, setting up and maintaining test and development hardware, and board checkout. The day-to-day • Independently troubleshoot complex digital PWAs (Processors, memory, FPGAs, CPLD, microcontrollers) to component level root cause and coordinate/preform repairs and retests • Identify rework needed to isolate and/or repair problems • Integrate and debug designs in the laboratory • Work closely with engineers to devise and monitor tests for troubleshooting problems • Perform Design verification testing to requirements compliance • Perform Environmental testing on components and systems • Use of both Windows and Linux operating systems to develop and execute tests • Assembly, design, and operate custom test fixtures/equipment • Write and update Test procedures • Use Visio and similar tools to document system testing, re-work and debug instructions • Knowledge and use of scripting languages, e.g. PERL, PYTHON a plus • Able to be the main point of contract for multiple products for support issues What you'll need • 10 - 15+ years of hardware troubleshooting or sustaining experience • US citizenship and ability to obtain and maintain a SECRET security clearance is required • Must be able to prioritize, be detail oriented, and have a history of managing time well to accomplish multiple tasks in parallel • Strong written and verbal communication skills, ability to work with a temporally and geographically diverse team • Ability to document and report on technical solutions/findings • Good working knowledge of MS Office products for documentation creation and modification • Extensive familiarity with standard test equipment (i.e., oscilloscopes, spectrum analyzer, power supplies, etc.) • Extensive familiarity with production related processes and common failure modes • High aptitude for learning new things • Desire to be part of a multidisciplinary team to evaluate and troubleshoot production related issues • Ability to work independently, take initiative, take ownership of tasks and results • Ability to travel up to 10% • This is an onsite role based in Carlsbad, CA What will help you on the job • Associate's or Bachelor's Degree in Electrical Engineering or Computer Engineering • Familiarity with TCL, Perl, Python or another scripting language • Proven experience in debugging, diagnosing, and solving embedded designs issues • High aptitude for learning • Ability to work independently, take initiative, take ownership of tasks and results Salary range $40.87 - $64.42 / hourly. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $50.48 - $75.96/ hourly At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

The position provides initial triage technical support. Reviews and acts as primary point of contact for phone, walk-in and ticket support requests. Responsible for clarifying user requests, assisting in directing users to self-help resources and assisting the Tech Support Specialists in ticket resolution. Handles select functions related to employee hiring/terminations such as new machine setups, inventory and phone system updates. Essential Duties and Responsibilities Staffs the Institute help desk and any/all help systems. Performs various account setup, maintenance, and termination. Assists with workstation inventory control. Coordinates the specification, licensing control, installation, and upgrading of institute software assets. Maintains software license records. Assists in technical support of users in the use of file and electronic mail systems Perform other related duties and assignments as required Leveling Requirements Knowledge of Mac OSX and Windows operating systems. Experience with computer hardware and prior help desk experience a plus. How to Apply Interested applicants should submit their resume.

Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic and simulation labs. The coordinator will work closely with the campus leads as a central resource for faculty, students, the campus community, and community partners. Position Summary Speech Language Pathology Technology Support Specialist (Technology Support Specialist I) This is a full-time, temporary, non-exempt position ending on or before one year from date of hire. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date. For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page. Pay, Benefits, and Work Schedule Anticipated Hiring Salary Amount: $4,595 per month CSU Classification Salary Range: $4,595 - 6,694 per month Salary is commensurate with the background and experience of the individual selected. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package. This position is required to work in person on campus. California State University San Marcos A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve. California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues. Cutting-edge research meets hands-on application at our campus and in the real world. Application Process This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on December 7, 2025. Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at ************** or e-mail: ************. Supplemental Information Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at *********************************************** Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California. California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas). Advertised: Nov 20 2025 Pacific Standard Time Applications close:

Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at San Diego, CA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent on contract award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies * System performance and availability monitoring * Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies * Systems administration concepts * Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities * National and international cybersecurity laws, regulations, and ethics * Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification * Service desk best practices * Customer service and communication skills * Technical training development and delivery * Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What sets you apart: * IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols. Key Responsibilities Provide front-line technical support via phone, email, and in person Install, configure, and maintain workstations, laptops, and peripheral devices Troubleshoot user access issues related to CAC, Active Directory, and network permissions Support patch management, antivirus, and STIG compliance tasks Assist in imaging systems and software deployment using tools like SCCM or MDT Maintain inventory of IT assets and support lifecycle management Escalate unresolved issues to higher-level system administrators or network teams Log all support interactions in the ticketing system and track resolution status Provide user guidance and training on common applications and security best practices Minimum Qualifications U.S. Citizenship and Secret clearance or eligibility Associate's degree in IT, Computer Science, or related field (Bachelor's preferred) 3+ years of experience providing user and desktop support in a DoD or secure environment Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting Familiarity with DoD security policies, including RMF and DISA STIGs Security+ certification required Additional Preferred Qualifications Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems Experience with DoD user account provisioning and revocation procedures Familiarity with VDI environments (e.g., Citrix, VMware Horizon) ITIL v4 Foundation certification Experience working in a SIPR/NIPR dual-environment support role Strong communication skills and ability to support non-technical users

Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic and simulation labs. The coordinator will work closely with the campus leads as a central resource for faculty, students, the campus community, and community partners. Position Summary Speech Language Pathology Technology Support Specialist (Technology Support Specialist I) This is a full-time, temporary, non-exempt position ending on or before one year from date of hire. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date. For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page. Pay, Benefits, and Work Schedule Anticipated Hiring Salary Amount: $4,595 per month CSU Classification Salary Range: $4,595 - 6,694 per month Salary is commensurate with the background and experience of the individual selected. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package. This position is required to work in person on campus. California State University San Marcos A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve. California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues. Cutting-edge research meets hands-on application at our campus and in the real world. Application Process This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on December 7, 2025. Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at ************** or e-mail: ************. Supplemental Information Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at *********************************************** Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California. California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas).

Job Title: IT Support Specialist (Temp) Job Type: Temporary Support Job Overview: We are seeking a highly skilled and diverse IT Support Specialist to join a thriving healthcare team for a temporary position. The successful candidate will play a crucial role in maintaining and improving the IT infrastructure and ensure the seamless operation of critical IT systems. The IT Support Specialist provide technical assistance and support related to computer systems, hardware, and software to the organization. The IT Support Specialist will be responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed. Familiar with both Office 365 and Apple/Mac is preferred. Responsibilities: User Support: Provide frontline technical support to end-users, including professionals and administrative staff. Respond to IT support requests promptly, addressing hardware, software, and network-related issues. Assist users with software installations, updates, and configuration. Hardware and Software Maintenance: Perform regular maintenance on computer systems, ensuring optimal performance. Install, configure, and troubleshoot hardware components and peripherals. Collaborate with vendors for hardware and software procurement. Network Support: Monitor and maintain the integrity of the network infrastructure. Troubleshoot network connectivity issues and ensure secure data transmission. Assist in the implementation of network upgrades and expansions. Security Compliance: Enforce and adhere to healthcare industry regulations and security standards. Implement security protocols to safeguard sensitive patient information. Conduct regular security assessments and audits. Documentation and Training: Create and update technical documentation for systems, procedures, and configurations. Provide training to end-users on IT best practices and security awareness. Collaboration and Communication: Work closely with other IT team members to address complex technical issues. Collaborate with healthcare professionals to understand their unique IT needs. Communicate effectively with all stakeholders, providing regular updates on ongoing issues and resolutions. Qualifications: Minimum of 2 years' experience with help desk support, troubleshooting common IT issues required. Previous Help Desk experience is required. 2 or 4-year IT related degree preferred. Relevant IT/Systems certifications a plus. Must be able to manage multiple tickets at one time. Demonstrate problem solving skills and solution development skills. Experience with ticketing systems and multiple vendor solutions. Certification A+ is highly preferred. Excellent time management, interpersonal and written and verbal communication skills. Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work. Familiarity with working in a lab environment a plus. This temporary position is located on-site in the San Diego, CA area. Hourly Pay Rate: $32-38/hr

: Top 5 Required Skills (These are not preferred skills. If the candidate does not have these required skills, they will be rejected completely) 1. Communication The ability to listen actively, ask questions, and explain technical concepts to non-technical people 2. Problem solving The ability to identify, diagnose, troubleshoot, and resolve issues using logical steps 3. Customer service The ability to detect and fix issues quickly to reduce response times for users 4. Collaboration The ability to work well with others and communicate effectively with your team 5. Adaptability Being able to think quickly and adapt to unexpected changes or challenges. Technologies: What does this temp must know to perform the required job duties(These are not preferred technologies - If they do not have these technologies they will be rejected completely) The capability to efficiently assist users with a wide range of technical issues, such as troubleshooting computing devices, (Windows) operating systems, network technologies, printers, and Microsoft software applications across different platforms (desktop, client-server, browser-based, etc.) Required Education: Bachelor's degree in an IT-related field. Required Years of Experience 6+ months of experience in IT or related area. 6+ months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical Requirements (Lifting, outdoor work, travel): If "yes" please specify max weight for each category: Push Max Weight Limit = 80 Pull Max Weight Limit = 100 Lift Max Weight Limit = 50 Lbs. Driving Requirements: Please complete below: Are their driving responsibilities no matter how minimal with this role? If yes, how many hours of driving per week? 1 to 3 Hours Per Week Select Type of Vehicle Use Below: * Qualcomm Vehicle Key Words: Job Description: Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Qty of Submittals: *Suppliers only submit top candidates. TAPFIN team reviews all resumes for qualifications and releases for your review. 1 per supplier Comments for Suppliers: * How many rounds of interviews should be expected? Two Rounds * Work Location: (Pick One) 100% Onsite * Shift: Hour/Days of Work 8 to 5 PM / Mon-Fri Comments for Suppliers:

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

The Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desks objective is to quickly identify a customers issue and resolve basic desktop issues with that user. Specific Job Duties Include: Answer incoming Help Desk calls and emails Create tickets and collect basic client information such as: Company information User Issue Whos effected Perform basic Help Desk troubleshooting Password resets Add/Remove O365 licenses Fix broken mapped network drives Add/remove PC user (Local/Domain) Install updates Add printers (Local and Networked) Install client-side software Troubleshoot client-side network connections Setup email on mobile devices Act as HelpDesk Tier 1 escalation Perform Intermediate HD Troubleshooting (Expected resolution time of 30min or less) Restore files Review application issues Identify and address network outages Troubleshoot group policies Troubleshooting site-to-site and point-to-site VPN issues Address network connectivity issues Review server space issues Requirements: 1-3 years of experience in Help Desk or IT support position High School diploma or GED equivalent Strong networking knowledge Ability to problem solve and troubleshoot Familiar with Windows Server Excellent verbal and written communication skills Detail-oriented and organized Ability to multitask and excellent time management skills Work as a proactive team member in an office setting Fast-paced learner with 1-2 week training period Working knowledge of Microsoft O365 email and office Working knowledge of Microsoft Windows

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Internship Program - ITS (Information Technology Solutions) This position is part of our Information Technology Solutions (ITS) Internship Program. The ITS Internship Program provides the foundation for the future success of Solar Turbines technology professionals and the future success of the organization. The purpose of the program is to start the development and training of the next generation of well-rounded and highly competent technology professionals through fun and challenging achievable projects. Program Goals: Begin building technical foundation Provide challenging assignments Develop enterprise perspective Begin network building Transition to job offers after schooling is complete Build pride and engagement Program assignments vary for each individual and are decided upon between management and the employee based on the needs of the business. Work assignments can range from assisting in quality assurance, software development, customer support, project management, system administration. Each program consists of yearly rotations in departments such as: Engineering, Sales, Service & HR IT Enterprise Applications Client Support Services Cybersecurity Solar Analytics Infrastructure Services Manufacturing IT Interfacing with critical support and business roles to develop an understanding of our technology life cycle and how IT supports the business. Once the internship is nearing the end, management will celebrate the accomplishments of the internship team members and provide feedback on their time as interns. Minimum qualifications: Currently enrolled in a Bachelor's or Master's program at an accredited school Current overall GPA of at least 2.8 on a 4.0 scale. 0-3 years of related experience. Previous internship and/or relevant project experience in a technology related field. Must be able and willing to relocate to San Diego, CA for the duration of the internship Preferred Qualifications: Ability to work in a fast-paced cross-functional team environment. High energy level and sense of urgency. Strong verbal and written communication skills. Good business / technical judgment. Ability to handle multiple priorities for a variety of tasks. Compensation: The hourly compensation for this role is $22.50-$39.00. Actual compensation will be determined by graduation year and degree type. #2026ETPosting This position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at **************************** Posting Dates: January 8, 2026 - April 30, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

IT & Engineering Internship Program About Us GigaKOM has been a leading provider of enterprise IT solutions for over 20 years, serving educational institutions, government agencies, and businesses across California. Through strategic partnerships and a commitment to innovation, we deliver cost-effective and reliable services that help our clients thrive in a digital-first world. Now, through our Internship Program, we're opening our doors to the next generation of tech talent. If you're passionate about AI, systems infrastructure, or network engineering, this is your opportunity to gain real-world experience in a fast-paced and mission-driven tech company. About the Internship Program The IT & Engineering Internship is designed for aspiring tech professionals who want to explore fields such as: Artificial Intelligence & Automation Network Infrastructure & Cybersecurity Systems Engineering & Cloud Services Technical Support & IT Operations You'll be part of a team developing and supporting technical solutions that power public-sector organizations and enterprise clients throughout California. Duration & Schedule Term: 8-12 weeks (possibility for extension based on performance) Start Date: Rolling start dates offered year-round Schedule: Flexible part-time or full-time options Key Responsibilities As an IT & Engineering Intern at GigaKOM, you'll: Assist in configuring and maintaining secure network infrastructures Support deployment and monitoring of cloud-based and on-premise systems Collaborate on AI-related initiatives including automation tools, chatbots, and data pipelines Troubleshoot hardware and software issues across multiple platforms Participate in systems design reviews, documentation, and testing Gain exposure to cybersecurity best practices and enterprise IT frameworks What We're Looking For Required: Current enrollment in or recent graduation from a Computer Science, IT, Engineering, or related program Foundational knowledge of networking, operating systems, and system architecture Proficiency with tools such as Python, Bash, PowerShell, or SQL Strong analytical and problem-solving abilities Willingness to learn and contribute in a team-oriented environment Preferred: Experience with AI tools, cloud platforms (AWS, Azure, or GCP), or scripting languages Familiarity with routers, firewalls, VLANs, and network diagnostics Interest in public-sector IT solutions, security, or emerging technologies Mentorship & Development Get assigned a mentor within the IT or Engineering team Join weekly sessions focused on cutting-edge tech topics, project management, and industry best practices Receive continuous feedback and a comprehensive performance review at the end of the program Compensation & Perks Compensation: Paid and unpaid roles available depending on role and availability Professional Development: Workshops, tech demos, and access to virtual industry events Career Growth: Strong interns may be considered for part-time or full-time roles after the internship Team Culture: Inclusive, collaborative, and innovation-focused Communication & Collaboration Reports To: Engineering Manager or Internship Program Coordinator Collaborates With IT staff, software developers, project managers, and fellow interns Application Process Ready to explore a career in tech with real impact? Submit your resume and a short statement of interest-be sure to mention your passion for IT/Engineering and what you're eager to work on at GigaKOM. Build your future with GigaKOM. Work on impactful projects, deepen your technical skills, and join a company that is driving digital transformation in the public sector.

Network Support Technician Clearance Required: Active Top SecretOverview The Network Support Technician will provide network, desktop, and on-site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role combines traditional network support duties with hands-on field work, desktop support, and secure equipment handling in operational Naval environments-including work aboard submarines and pier-side facilities. The ideal candidate has a mix of Help Desk experience, switch configuration capability, cable handling skills, and the ability to operate confidently in tight, high-security, Navy workspaces.Key Responsibilities Network Support & Troubleshooting Configure and troubleshoot network switches (Cisco or similar). Diagnose communication issues between endpoint devices and switches. Update IOS/firmware on switches, routers, and wireless access points. Support installation, removal, and reinstallation of network equipment during submarine or barge moves. Map network drives, assign IP addresses, configure printers, and support network connectivity for users. Desktop / Help Desk Responsibilities Provide Tier I/II user support for software installs, printer setup, account access, and common workstation issues. Utilize ticketing systems for documentation and workflow (Remedy, ServiceNow, or similar). Enable/disable user accounts following established procedures. Support end users in a secure military environment with professionalism and clear communication. Secure Communications Equipment (COMSEC) Support Handle TACLANE devices, including key uploads (EKMS) and battery changes. Follow all Navy COMSEC handling policies-errors can result in personal consequences. Maintain strict policy discipline when managing encryption equipment. Physical Network Infrastructure Install, mount, label, and document wired and wireless equipment in network closets, cabinets, safes, and pier-side locations. Assist with copper and fiber optic cable runs (pulling, terminating, routing). Transport equipment, tools, and materials between PNS-DET sites. Support site surveys in accordance with BICSI and Unified Facilities Criteria standards. Operational Environment Work Perform technical tasks aboard submarines and in confined spaces. Carry equipment down ladders and maneuver gear in tight quarters. Work in close proximity with Navy personnel and contractor teammates. Coordination & Communication Serve as a liaison with Code 109.11 and PNS-DET technical teams. Participate in planning for building moves, cabling changes, or infrastructure modifications. Communicate clearly with both technical and non-technical personnel. Qualifications Active Top Secret clearance. Hands-on experience configuring switches and troubleshooting network connectivity. 1-3 years of Help Desk/Desktop Support experience. Experience using ticketing systems in an IT operations environment. Ability to work in tight or confined spaces (submarines). Ability to transport and install network equipment. Strong communication skills and adaptability to military work environments. Preferred Familiarity with TACLANE/EKMS devices or other COMSEC equipment. Navy, DoD, shipyard, or submarine environment experience. Experience conducting site surveys using BICSI standards. Fiber/copper cabling installation experience. Understanding of basic network security principles. CompTIA Security+, Network+, or CCENT/CCNA certifications.

Please note that this position can be based in San Diego, CA. Acadia's hybrid model requires this role to work in our office three days per week on average. The IT Desktop Support Lead is responsible for overseeing the daily operations of the help and service desk teams, while actively participating and providing advanced support to all Acadia Pharmaceutical IT clients. This includes supporting clients in office settings, home offices, offsite facilities, and within our mobile workforce. As the IT Desktop Support Lead, the individual will be responsible for conducting root cause analysis (RCA), ensuring teams consistently meet service level agreements (SLAs), analyzing and reporting on queue trends and key performance indicators (KPIs), and providing production support for meetings. They will handle escalations and assist with various projects, including system engineering initiatives and the integration of emerging technologies such as automation and AI-driven support tools. Additionally, they will develop, improve, and update documentation, knowledge bases, and training materials, enforce compliance with processes and procedures, and ensure effective communication and alignment of teams with relevant information and duties, while also prioritizing cybersecurity measures. Primary Responsibilities * Oversee and ensure the teams are operating efficiently and adhering to processes and procedures, driving client satisfaction through exceptional customer support. * Record, track, and analyze team SLAs and workflows, monitor and report on team performance, metrics, and queue trends. * Provide advanced technical support and handle escalated requests for administration of mobile device management (MDM) tools, Office 365, virtual environments, desktops, Exchange/Active Directory requests and some system engineering initiatives of emerging technologies. * Act as a senior technical business partner for other internal IT teams. * Assist in asset management procedures, including inventory of equipment, software licenses, and maintain organization and tracking of intake for backups, imaging, restores, and vendor interactions. * Document detailed information for all support efforts in the ITSM system as per procedures. * Troubleshoot and provide resolutions for hardware/software issues, root cause analyses (RCAs), and communicate feedback to staff and clients on resolved or in-progress problems and incidents. * Update and create knowledge and work instructions where needed. * Gather appropriate data to escalate to higher-level teams or provide proper triaged information to business partners/owners when necessary. * Administer Active Directory, Office 365, RMM, Adobe, and other portal consoles, including account management and password resets. * Handle procurement requests for software, hardware, peripherals, and mobile devices. * Support and assist with projects, events, and company initiatives, including setup and support for meetings, conferences, and events. * Develop and update training materials and provide guidance to support teams. * Other responsibilities as assigned. Education/Experience/Skills Bachelor's degree in Information Technology, Computer Science, Systems & Network Engineering, or related field. Targeting 3-5 years of progressive experience leading teams, understanding and having technical expertise in an IT regulated ITIL and GxP enterprise environment. An equivalent combination of relevant education and applicable job experience may be considered. Key Skills: * Extensive technical knowledge of Windows operating systems, command lines, PowerShell, Office Suites, and endpoint management. * Excellent oral and written communication skills. * Proven experience in leading customer-focused teams. * Strong technical and analytical skills for investigating and resolving issues. * Exceptional organizational skills with keen attention to detail. * Ability to multitask, adapt quickly, and effectively resolve concerns under pressure. * Proficient in desktop/laptop technologies, including Windows 10/11, Office 365, SaaS applications, virtual environments, RMM, MDM, networking, wireless, encryption, RCA, and troubleshooting. * Ability to manage technical projects effectively. * Outstanding customer service and interpersonal skills, with the ability to mentor junior support staff. * Excellent research, data gathering, analytics, and reporting skills. * Ability to interpret and present ideas in user-friendly language. * Good understanding of computer and mobile device management tools. * Agile mindset for critical thinking and problem resolution. * Strong listening skills and ability to follow instructions. * Proficient in creating reports, including graphs, charts, statistics, and logs. * Good understanding of telephony technology, VOIP, and mobile devices. * Skilled in troubleshooting MFP copiers and printers. * Extensive experience in providing audio-visual, production meeting, and event support. * Experience in dynamic and fast-paced enterprise environments. * Strong sense of urgency and ability to prioritize tasks. * In-depth knowledge and experience with command lines, PowerShell, VB batch scripting, ConnectWise Automate, Box, Office Suites, O365 administration, ServiceNow, ADUC/GPOs, endpoint management security, and communication tools. * Must be able and willing to travel on occasion. Physical Requirements This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs. #LI-HYBRID #LI-CA1

Full-time Description Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at San Diego, CA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent on contract award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What sets you apart: IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

Job Description We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols. Key Responsibilities Provide front-line technical support via phone, email, and in person Install, configure, and maintain workstations, laptops, and peripheral devices Troubleshoot user access issues related to CAC, Active Directory, and network permissions Support patch management, antivirus, and STIG compliance tasks Assist in imaging systems and software deployment using tools like SCCM or MDT Maintain inventory of IT assets and support lifecycle management Escalate unresolved issues to higher-level system administrators or network teams Log all support interactions in the ticketing system and track resolution status Provide user guidance and training on common applications and security best practices Minimum Qualifications U.S. Citizenship and Secret clearance or eligibility Associate's degree in IT, Computer Science, or related field (Bachelor's preferred) 3+ years of experience providing user and desktop support in a DoD or secure environment Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting Familiarity with DoD security policies, including RMF and DISA STIGs Security+ certification required Additional Preferred Qualifications Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems Experience with DoD user account provisioning and revocation procedures Familiarity with VDI environments (e.g., Citrix, VMware Horizon) ITIL v4 Foundation certification Experience working in a SIPR/NIPR dual-environment support role Strong communication skills and ability to support non-technical users

Job DescriptionPosition Title: Network Support Technician Clearance Required: Active Top SecretOverview The Network Support Technician will provide network, desktop, and on-site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role combines traditional network support duties with hands-on field work, desktop support, and secure equipment handling in operational Naval environments-including work aboard submarines and pier-side facilities. The ideal candidate has a mix of Help Desk experience, switch configuration capability, cable handling skills, and the ability to operate confidently in tight, high-security, Navy workspaces.Key Responsibilities Network Support & Troubleshooting Configure and troubleshoot network switches (Cisco or similar). Diagnose communication issues between endpoint devices and switches. Update IOS/firmware on switches, routers, and wireless access points. Support installation, removal, and reinstallation of network equipment during submarine or barge moves. Map network drives, assign IP addresses, configure printers, and support network connectivity for users. Desktop / Help Desk Responsibilities Provide Tier I/II user support for software installs, printer setup, account access, and common workstation issues. Utilize ticketing systems for documentation and workflow (Remedy, ServiceNow, or similar). Enable/disable user accounts following established procedures. Support end users in a secure military environment with professionalism and clear communication. Secure Communications Equipment (COMSEC) Support Handle TACLANE devices, including key uploads (EKMS) and battery changes. Follow all Navy COMSEC handling policies-errors can result in personal consequences. Maintain strict policy discipline when managing encryption equipment. Physical Network Infrastructure Install, mount, label, and document wired and wireless equipment in network closets, cabinets, safes, and pier-side locations. Assist with copper and fiber optic cable runs (pulling, terminating, routing). Transport equipment, tools, and materials between PNS-DET sites. Support site surveys in accordance with BICSI and Unified Facilities Criteria standards. Operational Environment Work Perform technical tasks aboard submarines and in confined spaces. Carry equipment down ladders and maneuver gear in tight quarters. Work in close proximity with Navy personnel and contractor teammates. Coordination & Communication Serve as a liaison with Code 109.11 and PNS-DET technical teams. Participate in planning for building moves, cabling changes, or infrastructure modifications. Communicate clearly with both technical and non-technical personnel. Qualifications Required Active Top Secret clearance. Hands-on experience configuring switches and troubleshooting network connectivity. 1-3 years of Help Desk/Desktop Support experience. Experience using ticketing systems in an IT operations environment. Ability to work in tight or confined spaces (submarines). Ability to transport and install network equipment. Strong communication skills and adaptability to military work environments. Preferred Familiarity with TACLANE/EKMS devices or other COMSEC equipment. Navy, DoD, shipyard, or submarine environment experience. Experience conducting site surveys using BICSI standards. Fiber/copper cabling installation experience. Understanding of basic network security principles. CompTIA Security+, Network+, or CCENT/CCNA certifications. Powered by JazzHR 7VaiCSbROZ

About Acadia Pharmaceuticals Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson's disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer's disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we're here to be their difference. Please note that this position can be based in San Diego, CA. Acadia's hybrid model requires this role to work in our office three days per week on average. Position Summary The IT Desktop Support Lead is responsible for overseeing the daily operations of the help and service desk teams, while actively participating and providing advanced support to all Acadia Pharmaceutical IT clients. This includes supporting clients in office settings, home offices, offsite facilities, and within our mobile workforce. As the IT Desktop Support Lead, the individual will be responsible for conducting root cause analysis (RCA), ensuring teams consistently meet service level agreements (SLAs), analyzing and reporting on queue trends and key performance indicators (KPIs), and providing production support for meetings. They will handle escalations and assist with various projects, including system engineering initiatives and the integration of emerging technologies such as automation and AI-driven support tools. Additionally, they will develop, improve, and update documentation, knowledge bases, and training materials, enforce compliance with processes and procedures, and ensure effective communication and alignment of teams with relevant information and duties, while also prioritizing cybersecurity measures. Primary Responsibilities Oversee and ensure the teams are operating efficiently and adhering to processes and procedures, driving client satisfaction through exceptional customer support. Record, track, and analyze team SLAs and workflows, monitor and report on team performance, metrics, and queue trends. Provide advanced technical support and handle escalated requests for administration of mobile device management (MDM) tools, Office 365, virtual environments, desktops, Exchange/Active Directory requests and some system engineering initiatives of emerging technologies. Act as a senior technical business partner for other internal IT teams. Assist in asset management procedures, including inventory of equipment, software licenses, and maintain organization and tracking of intake for backups, imaging, restores, and vendor interactions. Document detailed information for all support efforts in the ITSM system as per procedures. Troubleshoot and provide resolutions for hardware/software issues, root cause analyses (RCAs), and communicate feedback to staff and clients on resolved or in-progress problems and incidents. Update and create knowledge and work instructions where needed. Gather appropriate data to escalate to higher-level teams or provide proper triaged information to business partners/owners when necessary. Administer Active Directory, Office 365, RMM, Adobe, and other portal consoles, including account management and password resets. Handle procurement requests for software, hardware, peripherals, and mobile devices. Support and assist with projects, events, and company initiatives, including setup and support for meetings, conferences, and events. Develop and update training materials and provide guidance to support teams. Other responsibilities as assigned. Education/Experience/Skills Bachelor's degree in Information Technology, Computer Science, Systems & Network Engineering, or related field. Targeting 3-5 years of progressive experience leading teams, understanding and having technical expertise in an IT regulated ITIL and GxP enterprise environment. An equivalent combination of relevant education and applicable job experience may be considered. Key Skills: Extensive technical knowledge of Windows operating systems, command lines, PowerShell, Office Suites, and endpoint management. Excellent oral and written communication skills. Proven experience in leading customer-focused teams. Strong technical and analytical skills for investigating and resolving issues. Exceptional organizational skills with keen attention to detail. Ability to multitask, adapt quickly, and effectively resolve concerns under pressure. Proficient in desktop/laptop technologies, including Windows 10/11, Office 365, SaaS applications, virtual environments, RMM, MDM, networking, wireless, encryption, RCA, and troubleshooting. Ability to manage technical projects effectively. Outstanding customer service and interpersonal skills, with the ability to mentor junior support staff. Excellent research, data gathering, analytics, and reporting skills. Ability to interpret and present ideas in user-friendly language. Good understanding of computer and mobile device management tools. Agile mindset for critical thinking and problem resolution. Strong listening skills and ability to follow instructions. Proficient in creating reports, including graphs, charts, statistics, and logs. Good understanding of telephony technology, VOIP, and mobile devices. Skilled in troubleshooting MFP copiers and printers. Extensive experience in providing audio-visual, production meeting, and event support. Experience in dynamic and fast-paced enterprise environments. Strong sense of urgency and ability to prioritize tasks. In-depth knowledge and experience with command lines, PowerShell, VB batch scripting, ConnectWise Automate, Box, Office Suites, O365 administration, ServiceNow, ADUC/GPOs, endpoint management security, and communication tools. Must be able and willing to travel on occasion. Physical Requirements This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs. #LI-HYBRID #LI-CA1 In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location. Salary Range$40.48-$50.63 USD What we offer US-based Employees: Competitive base, bonus, new hire and ongoing equity packages Medical, dental, and vision insurance Employer-paid life, disability, business travel and EAP coverage 401(k) Plan with a fully vested company match 1:1 up to 5% Employee Stock Purchase Plan with a 2-year purchase price lock-in 15+ vacation days 13 -15 paid holidays, including office closure between December 24th and January 1st 10 days of paid sick time Paid parental leave benefit Tuition assistance EEO Statement (US-based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn't exactly what we describe here. It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law. As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia's career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at ********************************** or ************. Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment. California Applicants: Please see Additional Information for California Residents within our Privacy Policy. Canadian Applicants: Please see Additional Information for Canadian Residents within our Privacy Policy. Applicants in the European Economic Area, Switzerland, the United Kingdom, and Serbia: Please see Additional Information for Individuals in the European Economic Area, Switzerland, the United Kingdom, and Serbia within our Privacy Policy. Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.